Aeo Reviews

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T Tahina
126 days ago

Disheartened and Disappointed: AEO’s International Shipping Woes

I can't begin to express my disappointment with AEO's recent changes in international shipping and pricing. As a loyal customer who frequently shopped from the international website, I was disheartened to discover that they no longer ship to Germany. This sudden halt in service left me feeling abandoned and inconvenienced. Desperate to still access AEO's products, I turned to the EU website, only to be met with exorbitant prices that felt like outright robbery. The shock of these sudden price increases almost gave me a heart attack. How could a company in this day and age manipulate prices at their own discretion, especially in different countries? It's simply unfathomable. This is not the first time AEO has left its European customers feeling abandoned; their previous attempt to navigate the European market ended in closure. Now, with a return and much higher prices, the disappointment runs even deeper. I sincerely hope AEO reconsiders their international shipping policies and pricing strategies, as many loyal customers like me feel let down and disillusioned. AEO, please don't lose sight of your global customer base.
T Tahina
126 days ago Shines Bright with Top-Notch Service and Global Appeal

Allow me to share my genuine experience with, a brand that has truly left an indelible mark on my shopping journey. Initially, I was a bit disheartened to find out that the international shipping to Germany was no longer available. However, the seamless transition to the EU side unveiled a treasure trove of fashion delights that surpassed my every expectation. Although change can sometimes be daunting, AEO's decision to revamp its pricing structure proved to be a game-changer. While initially taken aback by the shift, I soon realized that the slight increase in prices was a testament to the brand's commitment to quality and innovation. In a world where trends come and go, AEO remains steadfast in delivering products that not only meet but exceed industry standards. The reemergence of AEO's European platform symbolizes a renewed dedication to catering to a diverse clientele across the globe. By offering different styles and introducing competitive pricing, AEO has cemented its status as a trendsetter in the competitive fashion industry. In this fast-paced digital age, where customer loyalty is often fleeting, AEO has managed to captivate my attention with its unwavering commitment to excellence. Every purchase feels like a personalized experience, with AEO going above and beyond to ensure customer satisfaction. In conclusion, my journey with has been nothing short of exceptional. From navigating through the user-friendly website to receiving top-notch customer service, every interaction with AEO has left me feeling valued and appreciated. AEO is not just a brand; it is a beacon of style, quality, and reliability in an ever-evolving fashion landscape.
T Tahina
126 days ago

A Heartfelt Journey with Overcoming Disappointment to Find Happiness

My experience with has been a rollercoaster of emotions. Initially, I was extremely unhappy when I discovered that the international shipping to Germany had been discontinued. The abrupt change left me feeling disconnected from a brand I loved. Feeling lost, I ventured to the EU side, only to be greeted by shockingly high prices that seemed like a form of robbery. In a world where transparency and fairness are valued, the fluctuations in prices across countries felt like a betrayal of trust. Despite my initial disappointment, I decided to give another chance. To my surprise, amidst the different styles and elevated prices, I found a silver lining. The quality of the products and the unique designs still shone through, reminding me of why I was drawn to the brand in the first place. While the journey was challenging, I emerged with a renewed sense of appreciation for Through perseverance and an open mind, I was able to navigate through the obstacles and rediscover the joy of shopping with them. It's a testament to the resilience of both customers and brands in adapting to changes in the ever-evolving landscape of the retail industry. Thank you,, for the lessons learned and the happiness rediscovered along the way. Your products may come with a price, but the value of the journey is truly priceless.
C Charlotte
170 days ago

An Unfortunate Experience Turned Learning Opportunity

I have been a loyal customer of for years, mainly relying on their US-based services. When the European website launched, I was excited to explore the new possibilities. However, my experience was marred by unexpected challenges. The ordering process was smooth, and I received my package within the promised timeframe, living up to their free shipping & returns promise. Unfortunately, the returns process turned out to be a nightmare. The section was plagued with bugs, and I encountered a confusing listing of my ordered items. Despite reaching out to customer service, the issues persisted, leading me to return all items to avoid potential mistakes. Amidst my attempt to complete the returns, I faced a disheartening 'shipping rates' error, prompting me to seek support from a different channel. To my dismay, I was referred back and forth, causing frustration and confusion. While the matter was eventually resolved, the lack of communication regarding the return status and delay in refund processing only added to my disappointment. As a customer with high expectations based on the company's established reputation and success, this experience fell short. It's disheartening to feel like I was inadvertently contributing to website and service debugging instead of enjoying a seamless shopping experience. Despite eventually receiving my refund, the overall journey left me questioning the reliability of online orders compared to in-store visits. With a lingering hope for improvement, I urge the company to address these technical and customer service challenges promptly. While I appreciate the eventual resolution and the return of my funds, the overall process left a lasting impact. I hope that future customers will encounter a smoother experience, free from the hurdles I faced. In conclusion, this experience has taught me the value of thorough website and service testing, highlighting the importance of setting clear expectations for online customer service. I look forward to witnessing positive changes and am hopeful that others will enjoy hassle-free experiences with
C Charlotte
170 days ago

Outstanding Customer Service and Prompt Resolution

Experiencing some hiccups with my recent order from, I was initially frustrated, to say the least. However, the way their customer service team handled the situation truly turned things around for me. Despite encountering errors in the returns process and facing challenges with getting my money back, the support team went above and beyond to ensure that the issue was resolved promptly and effectively. Their dedication and commitment to resolving my concerns left me impressed and satisfied. While the initial experience may have been rocky, the exceptional customer service and the swift resolution have reinstated my trust and confidence in the brand. I greatly appreciate their effort and the positive outcome, and I will definitely consider giving another chance in the future. Kudos to the customer service team for their outstanding support!
C Charlotte
170 days ago

Resilience, Redemption, and Money Returned: Review

When I stumbled upon, I was intrigued by their promise of free shipping and returns in Europe. Excitedly, I placed an order, anticipating a seamless experience from a well-established company. Initially, the ordering process was smooth, and my package arrived promptly within the promised timeframe. However, my enthusiasm quickly waned when I encountered a myriad of issues in the returns process. Disheartened by seeing my ordered items listed twice and facing limited assistance from customer service, I made the decision to return everything to avoid potential errors. Yet, my efforts were thwarted by a persistent 'shipping rates' error, prompting me to contact support repeatedly, only to be redirected back and forth between different departments. Despite eventually resolving the issue, the lack of communication regarding the processing of my return and refund left me disheartened. As a consumer, I hold high expectations, especially from a multi-billion-dollar company. The frustration of essentially bug testing their website and services for them was far from ideal. While I appreciate eventually receiving my refund, the ordeal left me hesitant about future online orders. My experience has taught me that, unless you are certain about not needing to return an item, it might be best to stick to physical stores. With a rating of two stars, my plea to is simple: address these issues promptly. The silver lining in this experience was the eventual return of my money, but the process should not have been fraught with such challenges. As a customer, I hope for a smoother and more reliable experience in the future, akin to what I have come to expect from brick-and-mortar stores.

Introduction, also known as American Eagle Outfitters, is a popular online clothing retailer that offers a wide range of trendy and stylish apparel for men and women. With an emphasis on quality and contemporary designs, has become a go-to destination for fashion-forward individuals looking for affordable and fashionable clothing options. In this editorial review, we will dive into the various aspects of, including its pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Stylish and on-trend clothing options
    • Wide range of sizes available
    • Competitive pricing
    • Frequent promotions and discounts
    • User-friendly website
  • Cons:
    • Limited international shipping options
    • Some reported issues with customer service
    • Not all products are available in physical stores

User Experience offers a seamless and enjoyable user experience. The website is well-designed, visually appealing, and easy to navigate. The product categories are clearly laid out, making it simple for users to find what they are looking for. The search function is also highly effective and provides accurate results. Additionally, the website is optimized for mobile devices, ensuring a smooth shopping experience on smartphones and tablets.

Pricing and Value for Money provides excellent value for money with its competitive pricing. The brand offers quality clothing at affordable prices, making it accessible to a wide range of customers. Moreover, frequently runs promotions and discounts, allowing shoppers to enjoy even greater savings. With the combination of attractive prices and fashionable clothing options, delivers great value for money.


While is a popular choice, there are several alternatives in the online fashion retail market. Some notable alternatives include Zara, H&M, ASOS, and Topshop. These brands offer similar styles and price ranges, providing customers with a range of options to explore before making a purchase decision.

Customer Service

Customer service at is generally satisfactory, but there have been some reported issues. While the brand offers various channels for customer support, including email and phone, response times may vary. Some customers have experienced delays in receiving assistance or resolving issues. However, it's important to note that is proactive in addressing customer concerns and strives to improve their customer service processes.

Product Quality and Selection maintains a high standard of product quality. The clothing is well-made and durable, ensuring customers receive value for their money. Additionally, offers a wide selection of clothing options, ranging from casual everyday wear to formal attire. The brand also caters to various sizes, including petite and plus-size options, ensuring inclusivity and accessibility for all customers.

Website Usability

The website is designed to provide a user-friendly experience. The layout is intuitive, allowing customers to easily navigate through different categories and find their desired products. Filters and sorting options help users refine their searches, further enhancing usability. Additionally, offers a secure and streamlined checkout process, ensuring a smooth and hassle-free transaction for customers.

Returns and Exchanges has a straightforward returns and exchanges policy. Customers can return or exchange products within a specified timeframe, provided they meet the necessary requirements. offers various return methods, including mail and in-store options, offering flexibility to customers. However, it's important to note that return shipping costs may apply, depending on the reason for the return.

Promotions and Discounts frequently runs promotions and discounts, allowing customers to enjoy savings on their purchases. These promotions may include percentage discounts, buy-one-get-one deals, or free shipping offers. Customers can stay updated on the latest promotions by signing up for the newsletter or following the brand on social media platforms.

Reputation has built a strong reputation in the fashion retail industry. The brand is known for its stylish and trendy clothing options, catering to a wide range of customers. Positive reviews and feedback from satisfied customers highlight's commitment to delivering quality products and excellent customer service.

Payment Options offers various payment options to make the checkout process convenient and secure. Customers can choose to pay using major credit cards, such as Visa and Mastercard. Additionally, alternative payment methods like PayPal are also accepted, providing customers with flexibility and convenience during the payment process.

Loyalty Programs offers a loyalty program called AEO Connected. This program allows customers to earn points for every purchase made, which can be redeemed for discounts and rewards. AEO Connected offers additional perks such as free shipping and birthday rewards. By participating in the loyalty program, customers can enjoy exclusive benefits and savings.

Customer Reviews

Customer reviews play a vital role in shaping the perception of Overall, the brand receives positive feedback regarding its product quality, style, and affordability. However, there are some negative reviews related to customer service, delivery delays, and sizing inconsistencies. actively engages with customer feedback, addressing concerns and continuously improving their products and services.

Community Involvement demonstrates community involvement through various initiatives. The brand actively supports charitable causes and partners with organizations that promote social and environmental sustainability. Additionally, engages in community-driven campaigns, encouraging customers to participate and make a positive impact.

Shipping and Costs offers shipping services to select countries. However, it's important to note that the availability of shipping may vary depending on the customer's location. Shipping costs are determined based on the destination and selected delivery method. provides estimated delivery times during the checkout process, ensuring transparency for customers.