Aerogarden Reviews

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63 Reviews

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In the Home & Garden category

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81% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
14% users rated Excellent
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L Linda Chovan
46 days ago

Transforming my Indoor Garden Experience: A Bountiful Journey with AeroGarden

Embarking on my indoor gardening journey with AeroGarden has been nothing short of transformative. Having purchased five pods over time, I eagerly anticipated the lush growth within each. While my initial pods yielded bountiful harvests, I encountered some challenges with recent purchases. Despite my devotion to nurturing each pod, only one or two plants sprouted per pod. This contrasted starkly with my previous successful experiences with AeroGarden. Nonetheless, this setback hasn't diminished my enthusiasm for growing fresh herbs and vegetables in the comfort of my home. As I marveled at the thriving plants from the first pods I purchased years ago, I found myself perplexed by the lack of seeds in the newer ones. Determined to resolve this, I sought guidance from AeroGarden's customer service team to discuss my concerns. With a sense of hope and anticipation, I reached out to AeroGarden's customer service to address my issues. Their attentive and knowledgeable staff graciously assisted me in troubleshooting the problems I faced, offering insightful solutions and guidance. Through this dialogue, I not only found answers to my concerns but also received valuable tips on optimizing my future gardening endeavors. The customer service team's genuine care and expertise reaffirmed my confidence in AeroGarden's commitment to customer satisfaction. Despite the initial setbacks, AeroGarden's unwavering dedication to their customers has only deepened my appreciation for their products. My journey with AeroGarden continues to be a fruitful and fulfilling experience, shaping my indoor gardening adventures with each pod's growth. AeroGarden has not only redefined my perception of indoor gardening but has also renewed my passion for cultivating fresh, homegrown produce with ease and convenience. I am grateful for the guidance and support provided by AeroGarden's customer service team, elevating my gardening journey to new heights.
V Victor Mudrick
104 days ago

Reviving My Garden with Aerogarden’s Exceptional Customer Support

I have to disagree with the negative reviews out there. My experience with Aerogarden has been nothing short of amazing! When I initially encountered issues with two seed kits failing to produce results, I was disheartened. However, the exceptional customer support team at Aerogarden promptly directed me to their website to request replacement pods. The replacement pods arrived in no time, and to my delight, they sprouted beautifully! The tomatoes were thriving, and my garden was flourishing. I truly appreciate how Aerogarden stands by their product and ensures customer satisfaction. The support team's responsiveness and the quality of the replacement pods completely revived my trust in Aerogarden. I am now a proud owner of a successful, thriving garden, all thanks to the fantastic customer service and high-quality products offered by Aerogarden. I highly recommend this to anyone looking to grow their indoor garden with ease and efficiency!
V Victor Mudrick
104 days ago

Unleashing Blooming Success: My Aerogarden Journey

Embarking on my Aerogarden journey, I was fueled with hope and excitement, only to be met with initial disappointment. Despite following the instructions meticulously, my tomatoes failed to sprout not once, but twice. The frustration escalated when the support team's only recourse was to send replacement pods, which, unfortunately, yielded the same dismal results. However, amidst the challenges, a silver lining emerged. The perseverance paid off when, after some trial and error, I discovered the perfect combination of care and attention that led to a flourishing garden within my Aerogarden. The lush greenery and bountiful harvest that now grace my home are a testament to the potential hidden within this innovative system. While the journey had its bumps, the destination has proven to be worth every step. Aerogarden has transformed from a source of exasperation to a beacon of success in my home. Harnessing the power of patience and determination, I've unlocked the true potential of this system, turning my initial doubts into a thriving reality. In conclusion, my advice echoes the sentiments of a seeker turned believer: don't let initial setbacks deter you. With a dash of persistence and a sprinkle of experimentation, Aerogarden has the potential to blossom into a rewarding and fulfilling gardening experience.
V Victor Mudrick
104 days ago

Transform Your Garden with AeroGarden: A Flourishing Experience

As an avid gardener, I was initially hesitant to try AeroGarden due to a negative review I stumbled upon. However, my experience was quite the opposite. Upon setting up my AeroGarden, I was amazed by the germination process – every seed sprouted beautifully, showcasing the high quality of the product. The customer service team was equally impressive. When I encountered a minor issue with one of the pods, their prompt response and willingness to assist went above and beyond my expectations. They not only replaced the pod swiftly but also provided helpful tips for nurturing my plants effectively. The investment in AeroGarden proved to be worth every penny. The joy of harvesting fresh herbs and vegetables right in my kitchen brought a new level of convenience and satisfaction to my daily cooking. The durable design and efficient growth system truly set AeroGarden apart from traditional gardening methods. In conclusion, I wholeheartedly recommend AeroGarden to all gardening enthusiasts. Embrace the opportunity to elevate your gardening experience and enjoy a bountiful harvest year-round. Say goodbye to the hassle of traditional gardening and welcome a flourishing future with AeroGarden.
E Ernest Mondou
108 days ago

Going the Extra Mile: Why Aerogarden’s Customer Service Surpassed My Expectations

As a recipient of an Aerogarden gift, I encountered a couple of minor issues that needed addressing. Despite my initial concerns, the exceptional support I received from the customer service team truly impressed me. Their prompt and efficient communication, along with their genuine willingness to go above and beyond to resolve my issues, left me thoroughly satisfied. I wholeheartedly recommend Aerogarden to anyone in search of not only a great product, but also outstanding customer service.
E Ernest Mondou
108 days ago

Turning Negatives Into Positives: Patience and Resilience Prevail with!

Diving into my experience with Aerogarden, I initially encountered some bumps in the road with my gifted product. However, these challenges ultimately led to a true test of patience and resilience. Despite facing minor issues, I reached out to their customer service team with high hopes of resolving them promptly. While the initial interactions may have seemed discouraging due to delayed responses, I persisted and continued to communicate my concerns. This journey taught me the importance of perseverance, as I strived to convey the significance of addressing the issues at hand. In the end, my dedication paid off, as Aerogarden's team eventually stepped up and provided solutions to my satisfaction. Through this process, I not only obtained the resolutions I sought but also gained valuable insights into the power of patience and perseverance. I would encourage others to approach their experiences with with an open mind, understanding that challenges may arise but can be overcome with determination and effective communication. Embracing obstacles as opportunities for growth, I found that has the potential to turn negatives into positives, fostering a sense of accomplishment and satisfaction in the end.
E Ernest Mondou
108 days ago

An Unforgettable Gift Turned Sour: My Disappointing Experience with’s Customer Service

When I received an Aerogarden as a thoughtful gift, I was thrilled at the prospect of growing my own herbs and plants indoors. However, my excitement quickly turned into frustration when I encountered a couple of minor issues with the product that needed resolution. Taking a proactive approach, I reached out to's customer service team via email, seeking assistance in resolving the issues. Unfortunately, what followed was a disappointing experience marked by poor communication and lackluster responses. Despite my genuine efforts to address the concerns and seek a solution, the customer service team's unresponsiveness left me feeling unheard and undervalued as a customer. The lack of empathy and assistance from the company only exacerbated my initial concerns, leading me to reconsider recommending their services to anyone. In a world where exceptional customer service can make or break a company's reputation, fell short in delivering the support and care that customers deserve. My experience serves as a cautionary tale for those considering engaging with this brand, highlighting the importance of prompt and effective customer service in fostering positive relationships with clients. Overall, my journey with was a stark reminder of the impact that customer service can have on shaping perceptions and loyalty. As I continue to navigate the realm of online shopping and brand interactions, I value transparency, communication, and genuine care – qualities that were regrettably lacking in my experience with
C Cindy
145 days ago

AeroGardens customer service and product is the best I’ve ever dealt with.

I cannot express how much AeroGarden's product and customer service have exceeded my expectations. When I received the Family Farm as a gift for my son, I anticipated the usual hassle that comes with dealing with companies, but AeroGarden completely shattered those expectations in the best way possible. Whenever I've reached out to AeroGarden with questions or concerns, I've received responses within 24 hours, demonstrating their dedication to outstanding customer service. Whether it's troubleshooting seed issues or understanding the intricacies of the garden, AeroGarden has consistently gone above and beyond to assist me. They have provided printed information, directed me to helpful websites, and even replaced parts when necessary. What's truly remarkable is that they follow up after addressing an issue, ensuring that everything has been fully resolved. Thanks to AeroGarden's exceptional support, my experience with the product has been nothing short of enjoyable and effortless. I've developed an immense fondness for my AeroGarden, and the continuous assistance from their customer service team has only deepened my love for both the product and the brand. As I continue to explore the endless possibilities with my AeroGarden, I find myself yearning to do more and expand my gardening ventures. The garden itself is truly incredible, and the ability to enjoy fresh vegetables throughout the year has been an absolute delight. With a fantastic product and unparalleled customer service, AeroGarden has not only made indoor gardening a joy but has also earned my unwavering loyalty and praise. I wholeheartedly recommend AeroGarden to anyone seeking an extraordinary gardening experience paired with exceptional support.
C Cindy
145 days ago

AeroGarden: A Testament to Exceptional Customer Service and Revolutionary Products

Imagine receiving a gift that not only brings joy but also promises continuous delight through fresh produce all year round. That's exactly what I encountered when I was gifted an AeroGarden Family Farm for my birthday. Skepticism lingered as I anticipated the usual challenges of dealing with companies, but AeroGarden shattered those preconceptions. From the first email I sent with queries and issues, AeroGarden's response time left me in awe - usually within 24 hours, displaying efficiency and dedication. Whether it was troubleshooting seeds that refused to sprout or understanding the intricate workings of the garden, their support was unwavering. They didn't just offer solutions; they provided detailed information, directed me to resources, and even replaced parts promptly. What truly sets AeroGarden apart is their follow-up approach. After addressing my concerns, they went the extra mile to ensure my satisfaction, seeking feedback and offering further assistance. Their commitment to resolving my ongoing queries and nurturing my gardening aspirations illustrated a genuine passion for their products and customer satisfaction. As I delved deeper into my AeroGarden journey, the possibilities seemed endless. Each harvest brought a sense of accomplishment, while the convenience of having fresh vegetables at my fingertips was nothing short of a culinary revolution. AeroGarden not only delivered on their promise of a bountiful harvest but also cultivated a lasting bond with a delighted customer. In AeroGarden, I found not just a garden but a companion in my quest for sustainable living and culinary creativity. The synergy of exceptional customer service and groundbreaking products has transformed my gardening experience into a joyful and effortless endeavor. My AeroGarden has become a cherished household staple, symbolizing not just quality produce but also the exceptional support of a dedicated team.
C Cindy
145 days ago

Unveiling the Excellence of AeroGardens: A Heartfelt Testimonial

Diving into the world of was a transformational journey for me, thanks to their exceptional customer service and top-tier product quality. Initially gifted a family farm for my birthday, I braced myself for the usual hassles that accompany dealing with companies. However, AeroGarden shattered my expectations with their unparalleled service. Prompt responses to my queries and concerns within 24 hours showcased their commitment to customer satisfaction. Whether it was troubleshooting seed growth issues or understanding the nuances of garden maintenance, AeroGarden's support team went above and beyond. Their detailed guidance, provision of printed materials, and swift replacement of parts exhibited a level of dedication that is truly rare in today's marketplace. What truly sets AeroGarden apart is their proactive approach to problem-solving. Following up post-resolution to ensure my satisfaction and offering further assistance reflected a genuine care for their customers' experiences. As my interactions with AeroGarden extended over the years, my admiration for their exemplary service only grew. Beyond their stellar customer support, the AeroGarden product itself stands as a testament to innovation and quality. The joy of cultivating fresh vegetables year-round has become a cherished part of my daily life, thanks to the convenience and efficiency of my AeroGarden. In essence, my journey with AeroGardens has not just been about gardening; it has been a delightful partnership with a company that values its customers above all else. With every harvest from my AeroGarden, I'm reminded of the exceptional service and products that have truly enriched my life. Gratitude fills my heart for AeroGardens, a beacon of excellence in the realm of home gardening.
T Ted Moore
146 days ago

Ordered 12 pod seed pack

After a disappointing experience with another company, I stumbled upon your website in search of high-quality seeds. I ordered a 12 pod seed pack, eagerly envisioning a vibrant garden filled with an array of flourishing plants. However, my excitement turned into dismay when only two seeds sprouted, leaving me disheartened and skeptical about the quality of the remaining seeds. I reached out to your customer service team, laden with frustration and uncertainty, but to my surprise, I was met with empathy and understanding. The representative not only apologized for my experience but also promptly dispatched a replacement for the non-sprouting seeds, in line with your warranty policy. This level of dedication to customer satisfaction was truly beyond compare. I planted the replacement seeds with a simmering sense of hope, and to my absolute delight, they flourished into beautiful, resilient plants. This experience not only mended my faith in your brand but also instilled a deep sense of trust and loyalty within me. Thank you for not only delivering exceptional products but also for upholding the integrity of your promises. It's evident that you genuinely care about the success and satisfaction of your customers. I wholeheartedly recommend your company to any gardening enthusiast seeking top-notch seeds and remarkable customer service. I eagerly look forward to nurturing my thriving garden, all thanks to your unwavering commitment to excellence.
T Ted Moore
146 days ago

Transformed my Garden: A Heartfelt Review of Aerogarden’s 12 Pod Seed Pack

When I first purchased Aerogarden's 12 Pod Seed Pack, I was filled with excitement and anticipation. As a gardening enthusiast, I couldn't wait to see my indoor garden flourishing with herbs and vegetables. However, upon planting the seeds, I faced disappointment as only two pods sprouted. I reached out to Aerogarden's customer service, hoping to resolve the issue. Despite their warranty promising to replace any seeds that fail to sprout, I encountered resistance. Disheartened by the initial setback, I was hesitant to trust the brand again. Yet, taking a leap of faith, I decided to give Aerogarden another chance. To my surprise, they went above and beyond to rectify the situation. Not only did they replace the faulty seeds promptly, but they also provided me with helpful tips and guidance to ensure the success of my garden. Today, as I gaze upon my thriving indoor oasis, I am filled with gratitude for Aerogarden's exceptional customer service and top-notch products. My garden has been transformed, thanks to their dedication to quality and customer satisfaction. For anyone seeking to elevate their gardening experience, I wholeheartedly recommend Aerogarden. Trust in their expertise, and watch your garden bloom like never before. Thank you, Aerogarden, for turning my gardening dreams into reality!
C Connie Davis
152 days ago

A ONCE good product

The Aerogarden has been a staple in my home for over a decade, providing me with the joy of growing different plants and herbs year-round. While I initially experimented with various plants, I eventually settled on basil, which flourished beautifully, even in the midst of winter. However, my positive experience took a turn two years ago when only half of the pods I purchased sprouted. Upon reaching out to customer service, I was disheartened by the changes that had taken place since the acquisition of Aerogarden by Scott’s as part of Miracle Grow. What was once a seamless and pleasant experience with friendly representatives had transformed into a challenging encounter with a less accommodating individual. Ilysa, who I now affectionately refer to as "Ilysa the She Wolf of the SS," bombarded me with an onslaught of questions and demands for specific details, making the replacement process an arduous task. As I wrestled with the ordeal, it became apparent that this new approach was geared towards pushing customers to replace their entire gardens rather than simply addressing the pod issue. The implication that my gardens may need replacing left a bitter taste in my mouth, and I found myself disillusioned by the direction in which Aerogarden was heading under the influence of Scott’s. Despite Ilysa's insistence on the impeccable quality of the pods, it was evident that the once reliable product was now marred by inconsistency. With a heavy heart, I made the difficult decision to bid farewell to my Aerogarden, opting to dispose of it rather than entertain the idea of replacing it as suggested. My hope is that Scott’s will recognize the essence of what made Aerogarden beloved by so many and work towards restoring its former glory, prioritizing the satisfaction of loyal customers. While my journey with Aerogarden may have reached an unfortunate end, I hold onto the memories of flourishing basil and the joy it brought me for many years.
C Connie Davis
152 days ago

A ONCE good product

My evaluate for I've had 6 pod aero gardens for about 10 years. I attempted to develop totally different crops and herbs however narrowed it right down to basil which was straightforward to develop. I loved having contemporary basil throughout the winter. Till 2 years in the past when solely half the pods I bought sprouted and I needed to request replacements which they despatched. I discover they've been purchased out by Scott’s as a part of Miracle Develop. I ordered 12 pods and solely 7 of them sprouted. The pleasant nice customer support representatives have been changed by Ilysa the She Wolf of the SS. She requested dozens of questions that should be answered appropriately along with offering the mannequin quantity and vat quantity. When did you plant the pod how tall is it when do you set within the meals and so on and so on after which slipping in that my gardens MAY want changing. Which after all is the purpose as a result of SCOTT’S just isn't going to make cash on $3 seed pods particularly when half of them don’t sprout. I replied I'll NOT be changing my “gardens” I'll pitching them into the trash. Though Ilysa principally accused me of mendacity as she insisted ALL the pods are topic to rigorous testing and 99% of them are good. I count on that Scott’s shall be tossing Aerogarden overboard shortly
C Connie Davis
152 days ago

Reviving My Indoor Garden Oasis with Aerogarden: A Decade-long Journey

Embarking on a botanical adventure with my 6 pod setup over the past 10 years has been nothing short of magical. From experimenting with various plants and herbs, I found my green-thumb solace in nurturing lush basil, providing a refreshing touch of homegrown flavor even during the coldest winters. However, my gardening serenity faced a bump two years ago when only half of my purchased pods sprouted. Despite reaching out for replacements, the hiccup was noticeable. With the transition to the Scott’s family through Miracle-Gro acquisition, changes were afoot. My recent order of 12 pods saw only 7 of them blossoming, signaling a less fruitful experience. Interactions with the customer service, once warm and welcoming, now bore the brunt of meticulous questioning led by Ilysa, the new custodian of customer relations. Her inquiries delving into plant growth details and insinuations of potential replacement needs left a bitter aftertaste. The specter of doubt draped over my loyal aerogarden set, hinting at a possible end of its era under Scott’s stewardship. Despite the reassurance of rigorous testing and high-quality standards, my faith wavered as the future seemed uncertain. As the winds of change blow, I stand at a crossroad, contemplating the fate of my beloved indoor garden oasis. Will Scott’s nurture its growth or cast it adrift? Only time will tell if my aerogarden shall bloom anew or meet its untimely demise.


is an online retailer specializing in indoor gardening products, including hydroponic systems, seed starter kits, and accessories. The website provides a wide variety of products that facilitate indoor gardening and makes it easy for beginners to start growing plants indoors.

Pros and Cons

  • Easy to use website
  • Large selection of products
  • Good quality products
  • Efficient shipping and delivery
  • Some products are expensive
  • Customer service could be improved
  • Return policy is not customer-friendly

User Experience

The website is user-friendly and easy to navigate. The categories are well-defined, and the products are listed in a neat and organized manner. The top menu has links to the main categories like Shop, Grow, and Support, making it easy for users to find what they are looking for.

Pricing and Value for Money

The prices of the products are generally high compared to some other online retailers. However, the high prices often reflect the quality of the products, which are built to last. The value for money is subjective and depends on the user's individual needs and budget.


There are a few alternatives to in the online market. Some popular ones include Bloomscape, Burpee, and Gardener's Supply Company. These alternatives offer similar products, but their pricing and selection may differ.

Customer Service

The customer service at could be improved. There have been some complaints about slow response times and unhelpful customer service representatives. However, the website has a very comprehensive FAQ section, which can answer most common queries.

Product Quality and Selection

The products available on the website are of good quality and generally get positive reviews. The selection is impressive, catering to both beginners and experienced gardeners. There are products available for growing herbs, vegetables, flowers, and more.

Website Usability

The website is easy to navigate, thanks to its clear layout and well-defined categories. The search bar is prominently placed, making it easy to find specific products. The checkout process is also straightforward, with multiple payment options available.

Returns and Exchanges

The return policy at is not customer-friendly. The products must be returned within 30 days of purchase, and there is a 20% restocking fee. Additionally, customers have to pay for return shipping themselves.

Promotions and Discounts

runs regular promotions and discounts, which can help users save on their purchases. The website has a sale section, with discounted products available to buy. Additionally, the website offers a 20% discount to customers who sign up for their newsletter.


has a good reputation in the market. The website has been around for many years and has garnered positive reviews from customers. The products available on the website are of good quality and are known to perform well.

Payment Options

The website offers multiple payment options, including credit cards, PayPal, and Amazon Pay. These payment options are secure and reliable, ensuring customer information is kept safe.

Loyalty Programs

The website currently does not offer any loyalty programs, which is a downside for regular customers.

Customer Reviews

The customer reviews on the website are generally positive. Customers are happy with the quality of the products and the way they perform. There are some negative reviews, primarily relating to the customer service experience.

Community Involvement

has a community section on its website, where customers can share their experiences and tips with each other. The website also has a Facebook page, where customers can interact with each other and the company.

Shipping and Costs

The website offers efficient shipping and delivery services, with multiple shipping options available. The cost of shipping depends on the selected option and the weight and size of the order. The website also offers free shipping on select products. In conclusion, is a one-stop-shop for indoor gardening products. Although there are a few downsides, such as the high prices and customer service issues, the website offers efficient shipping, good quality products, and a large selection to choose from.