Users Voice for Aerogarden

83% users rated Terrible
3% users rated Poor
0% users rated Average
3% users rated Very Good
10% users rated Excellent
Pie Chart Review Representation for Aerogarden
Aerogarden Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Aerogarden Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 05 Feb 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 4.7 4 2.5 4.8 1.4
Nov 2022 5 4.5 4.2 3 4.9 1.1
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.1 4.1 1.8 4.8 1.3
Mar 2023 1.8 5 5 5 5 5
Line Chart for Rating of peer stores

aerogarden.com

godaddy.com

pureformulas.com

rakuten.com

framesdirect.com

dhgate.com

Detailed Aerogarden Review by

Introduction

is an online retailer specializing in indoor gardening products, including hydroponic systems, seed starter kits, and accessories. The website provides a wide variety of products that facilitate indoor gardening and makes it easy for beginners to start growing plants indoors.

Pros and Cons

Pros:
  • Easy to use website
  • Large selection of products
  • Good quality products
  • Efficient shipping and delivery
Cons:
  • Some products are expensive
  • Customer service could be improved
  • Return policy is not customer-friendly

User Experience

The website is user-friendly and easy to navigate. The categories are well-defined, and the products are listed in a neat and organized manner. The top menu has links to the main categories like Shop, Grow, and Support, making it easy for users to find what they are looking for.

Pricing and Value for Money

The prices of the products are generally high compared to some other online retailers. However, the high prices often reflect the quality of the products, which are built to last. The value for money is subjective and depends on the user's individual needs and budget.

Alternatives

There are a few alternatives to in the online market. Some popular ones include Bloomscape, Burpee, and Gardener's Supply Company. These alternatives offer similar products, but their pricing and selection may differ.

Customer Service

The customer service at could be improved. There have been some complaints about slow response times and unhelpful customer service representatives. However, the website has a very comprehensive FAQ section, which can answer most common queries.

Product Quality and Selection

The products available on the website are of good quality and generally get positive reviews. The selection is impressive, catering to both beginners and experienced gardeners. There are products available for growing herbs, vegetables, flowers, and more.

Website Usability

The website is easy to navigate, thanks to its clear layout and well-defined categories. The search bar is prominently placed, making it easy to find specific products. The checkout process is also straightforward, with multiple payment options available.

Returns and Exchanges

The return policy at is not customer-friendly. The products must be returned within 30 days of purchase, and there is a 20% restocking fee. Additionally, customers have to pay for return shipping themselves.

Promotions and Discounts

runs regular promotions and discounts, which can help users save on their purchases. The website has a sale section, with discounted products available to buy. Additionally, the website offers a 20% discount to customers who sign up for their newsletter.

Reputation

has a good reputation in the market. The website has been around for many years and has garnered positive reviews from customers. The products available on the website are of good quality and are known to perform well.

Payment Options

The website offers multiple payment options, including credit cards, PayPal, and Amazon Pay. These payment options are secure and reliable, ensuring customer information is kept safe.

Loyalty Programs

The website currently does not offer any loyalty programs, which is a downside for regular customers.

Customer Reviews

The customer reviews on the website are generally positive. Customers are happy with the quality of the products and the way they perform. There are some negative reviews, primarily relating to the customer service experience.

Community Involvement

has a community section on its website, where customers can share their experiences and tips with each other. The website also has a Facebook page, where customers can interact with each other and the company.

Shipping and Costs

The website offers efficient shipping and delivery services, with multiple shipping options available. The cost of shipping depends on the selected option and the weight and size of the order. The website also offers free shipping on select products. In conclusion, is a one-stop-shop for indoor gardening products. Although there are a few downsides, such as the high prices and customer service issues, the website offers efficient shipping, good quality products, and a large selection to choose from.

Aerogarden Recent User Reviews

User Rating

👤

Reviewer Name: Elaine

Review Submission Date: 2022-12-14

Review Title: I have two AeroGardens
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have two AeroGardens. The first needed a pimp replacement. The second has a touch panel that doesn’t work so that pump also won’t work. Identical lettuce seeds planted at the same time in each garden are 80% larger in size in the AeroGarden with the replaced pump than with the defective touch panel garden. I am hesitant to spend more money in repairs or parts or to make referrals to other prospective buyers regarding this product when replacements parts are needed on a continuous basis.

👤

Reviewer Name: Tracy

Review Submission Date: 2022-12-14

Review Title: Aerogarden.com no longer shipping to…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Aerogarden.com no longer shipping to Canada as of Nov. 2022. No notice to customers, I'm still getting promo emails. I have bought 6 machines and invested a huge amount. I'm using all of the machines. They are actually fine, but this ridiculous corporate decision not to send anything to their Canadian market is outrageous. I can't find certain products anywhere but their online store. Some items are on amazon, but at hugely overrated price points that make this cost prohibitive. Terrible decision.

👤

Reviewer Name: Edin

Review Submission Date: 2022-12-08

Review Title: Spent 400 eur to buy my hydroponic…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Spent 400 eur to buy my hydroponic garden in the EU.And now the company has cut there sales to the EU, and my garden is useless now as I can't order seed pods or spare parts for my garden. So i can't recommend them.

👤

Reviewer Name: chuck hill

Review Submission Date: 2022-09-21

Review Title: i purchased a 45 watt flat panel…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: i purchased a 45 watt flat panel growlight from aerogarden in 2021. i broke the adaptor which goes from wall outlet to growlight .this company will not sell me this part. evidently these people do not speak english. customer service gets a 0000000......in my opinion.

👤

Reviewer Name: Todd

Review Submission Date: 2022-09-20

Review Title: Poor Manufacturing Quality
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I tried to put together an Farm XL24. However, the screw wholes for the frame were out of alignment. So I could not even put the unit together after trying for over an hour. Stay away from AeroGarden. They seem to have no quality control.

👤

Reviewer Name: Rosalie Molloy

Review Submission Date: 2022-03-20

Review Title: I got the AeroGarden for Christmas 2021…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I got the AeroGarden for Christmas 2021 and I am absolutely satisfied. It has lived up to all my expectations and more. I planted 6 herbs for the first try and I'm still harvesting them now midMarch. I had two questions & emailed Customer Service for help. Within 2 days I had very detailed explanations. Highly recommend them.

👤

Reviewer Name: Darlene Luce

Review Submission Date: 2022-02-16

Review Title: I have not had any of the pods sprout
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have not had any of the pods sprout. I started with the salad greens, then the herb mix. The company sent me a new salad greens set and not one of them sprouted. The only thing that has grown is white mold. This was a huge waste of money that my children spent last Christmas.

👤

Reviewer Name: Judy Gergen

Review Submission Date: 2021-10-23

Review Title: I have 3 pods of lettuce which are not…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have 3 pods of lettuce which are not sprouting of the 9. I have tried since day 14, now 28 to contact them but always the same, will get back in a couple days. No, nothing. I like what is growing but they guarantee or replace. The customers service seems none existent!

👤

Reviewer Name: Marlene Selhorst

Review Submission Date: 2021-09-13

Review Title: I DO NOT reccommend buying from this…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I DO NOT reccommend buying from this company. I actually give it 0 stars. Customer service is terrible and the product is CHEAP. There is NO customer service. This company should be labeled SCAM its a total fake and the lack of support for the product proves it. I know a few people that have purchased from this company and they regret as well. Im so happy my sister and friend asked me about this company before they ordered. Needless to say, they did not order. I tell so many people to stand clear of this website. What a rip off!!!

👤

Reviewer Name: Amby

Review Submission Date: 2021-09-07

Review Title: I placed 2 orders
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I placed 2 orders. The first 1 disappeared on their website. I place another one and took a photo. It also disappeared. Tried calling but they are not answering. Then, emailed them at their website and their Facebook. No reply, guess will have to call the bank.