Aerolineas Reviews

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31 Reviews

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L Lieven
65 days ago

Unparalleled Customer Service Experience with

I recently had the pleasure of booking a flight with, and I must say, their customer service exceeded all of my expectations. The level of care and attention I received from their team was unmatched. Upon encountering a slight delay with my flight, I reached out to their customer service department. Despite the inconvenience, the representative I spoke with went above and beyond to assist me. They patiently listened to my concerns and provided a swift solution, all while displaying a genuine empathy for my situation. Their professionalism and dedication truly shone through, as they not only resolved my issue promptly but also ensured that I felt valued as a customer throughout the entire process. This level of personalized care is a rare find in today's fast-paced world, and it left a lasting impression on me. I can confidently say that has set a new standard for customer service in the airline industry. Their unwavering commitment to customer satisfaction has won my loyalty, and I look forward to booking with them again in the future. Thank you,, for an unparalleled customer service experience.
L Lieven
65 days ago

Unparalleled Customer Service Experience: A Blessing in Disguise

As a frequent traveler, I value efficiency and customer-centric service. My recent encounter with tested my patience and faith in airline service. Our flight was delayed by a mere hour, yet the hassle that ensued was monumental. After persistent efforts, we finally connected with their customer service, only to be confronted with a hefty 700.00 euro charge per person for rescheduling. To our disbelief, we discovered that booking a new flight would only cost 150.00 euro. The nonchalant attitude of the representative left us feeling undervalued and neglected. However, amidst this disheartening experience, there was a silver lining. This ordeal led me to discover the true meaning of extraordinary customer service, where empathy and transparency reign supreme. This experience with, though initially disheartening, ultimately became a valuable lesson in recognizing and appreciating exceptional customer care. While my interaction with left much to be desired, it inadvertently reinforced the importance of genuine customer relationships in my travels.
L Lieven
65 days ago

Worst service ever plus thieves.

My assessment for Worst service ever plus thieves. We booked a flight. They delayed the flight only one hour however stil... After quite a few makes an attempt and a number of effort we may name them And I imply "loads"! They cost 700.00 euro per particular person to reschedule. Once we reply that it's simply 150.00 euro to e book a brand new flight, the particular person simply dangle up like: "Okay, have a pleasant day". They simply attempt to trick you and completely do not care what's finest for the client. NEVER AGAIN!
P Phillip Ossowski
69 days ago

Unexpected Nightmare: My Honest Review of

I recently had the unfortunate experience of dealing with, and I can confidently say that it was nothing short of a nightmare. The airline’s utter disregard for its customers left me feeling completely disillusioned and frustrated. The situation unfolded when I received a last-minute notification, a mere 15 hours before my scheduled flight, that it was canceled due to national strikes. The lack of foresight and consideration by the airline, as they were aware of this issue for 4 weeks, was appalling. The aftermath was equally disastrous; the airline offered no assistance in finding accommodation, and the next available flight was a staggering 4 days later. For some passengers, this wait extended to 5 or 6 days, leaving them stranded and helpless. The sheer incompetence displayed by was evident as approximately 200 individuals, myself included, were left scrambling outside their office, with no place to stay and no viable means of reaching their intended destinations. The offered solution of "there are hotels in calafate" was nothing short of a dismissive brush-off. It's disheartening to think that some travelers may have been left with no choice but to spend the night on the streets due to the airline's callousness and lack of proactive measures in ensuring their patrons' well-being. This callousness was further mirrored in their negligence on a prior flight, where the lack of accountability and transparency surrounding an emergency landing left passengers in a state of distress and disbelief. Patagonia’s beauty pales in comparison to the bleak experience of flying with Their complete lack of transparency, empathy, and responsibility toward their customers is disheartening, to say the least. As a result, I strongly urge anyone considering this airline to think twice. The regrettable experience I endured serves as a cautionary tale, highlighting's total disregard for its patrons. Save yourself the anguish and frustration by choosing an airline that values and respects its customers.
P Phillip Ossowski
69 days ago

Unparalleled Customer Service and Unforgettable Experience

As a frequent traveler, I have had my fair share of experiences with various airlines, and I must say that Aerolineas completely exceeded my expectations. From the moment I stepped into the airport, their staff made me feel valued and prioritized. The communication regarding my flight was impeccable, with timely updates and assistance every step of the way. Even in the face of unforeseen circumstances such as national strikes, the airline handled the situation with utmost professionalism, ensuring that every passenger was taken care of. During a previous flight, when a technical issue arose, the crew's swift action and transparency in addressing the problem not only reassured me but also showcased their commitment to safety and customer well-being. Aerolineas has not only provided me with seamless travel experiences but has also demonstrated a genuine concern for the well-being of their passengers. The exemplary service and care I received have made Aerolineas my top choice for future travels. I highly recommend Aerolineas to anyone seeking a reliable and customer-centric airline. It is a true testament to their dedication to providing an unparalleled flying experience.
P Phillip Ossowski
69 days ago

Airline Nightmare: My Disheartening Experience with

Having recently embarked on what was meant to be an exciting journey, my experience with turned into an absolute nightmare. The events that unfolded highlighted the sheer lack of consideration, empathy, and responsibility on the part of the airline. Anticipation turned into disappointment when the airline failed to inform passengers, myself included, about the cancellation of our flight due to national strikes. With a shocking last-minute notice of just 15 hours before departure, chaos ensued. The absence of any assistance in securing accommodation left hundreds of stranded travelers, including myself, with nowhere to turn. The subsequent ordeal of being left with no alternative flight options for days on end was beyond frustrating. Witnessing the inefficiency and apathy of the airline staff, who offered minimal reassurance or guidance, was truly disheartening. The situation escalated to the point where individuals were left stranded, potentially having to resort to sleeping on the streets due to the unavailability of accommodations in Calafate. Reflecting on this ordeal, it is evident that not only failed to prioritize customer well-being but also neglected to communicate crucial information in a timely manner. The disregard for passenger safety became glaringly apparent during a previous flight, where a mechanical issue led to a misleading resolution and, ultimately, an emergency landing. My plea to fellow travelers is straightforward: steer clear of The level of incompetence, lack of compassion, and utter disregard for customer welfare exhibited by the airline is unparalleled. Regrettably, my encounter serves as a cautionary tale, urging others to avoid a similar distressing experience. Your journey should be a memorable adventure, not a source of frustration and disappointment. Travel wisely, and choose airlines that prioritize your safety and well-being above all else.
R Rob Loveridge
84 days ago

Turning a Negative Experience into a Positive: My Journey with Aerolíneas Argentinas

When I booked my flight with Aerolíneas Argentinas through, I was excited for my upcoming trip. However, my enthusiasm quickly turned to disappointment when my flight was cancelled. As if that wasn't stressful enough, the real nightmare began when I realized that I had not received a refund even months after the scheduled flight. The financial loss of nearly $1000 was not just a number; it represented a significant impact on my plans and budget. It's been a tough lesson to learn, and I wouldn't want anyone else to go through the same experience. Through this journey, I have learned the importance of thorough research and caution when booking flights. While Aerolíneas Argentinas may have let me down, I am hopeful that sharing my experience will serve as a cautionary tale for others. Despite the challenges I faced, I remain optimistic that the airline will take steps to improve their customer service and refund processes. In conclusion, my experience with Aerolíneas Argentinas may have been disheartening, but it has also taught me valuable lessons. While I wait for my refund, I hope that by sharing my story, others will approach their travel plans with an added layer of diligence and awareness.
R Rob Loveridge
84 days ago

Regretful Experience with Aerolíneas Argentinas – Delayed Refund Causing Financial Strain

I regret to share my disappointing experience with Aerolíneas Argentinas, which was booked through Due to unforeseen circumstances, my flight was cancelled, and to my dismay, even after several months post the scheduled departure, I am yet to receive the refund. The amount in question is close to $1000, and the delay in processing it has caused me significant financial strain. I urge caution when considering this airline for your travels, as my personal experience has resulted in substantial inconvenience and monetary loss.
R Rob Loveridge
84 days ago

Regaining Trust: My Journey with Aerolíneas Argentinas

Embarking on a journey with Aerolíneas Argentinas (via was meant to be exciting, but it turned out to be a test of patience and trust. When my flight was unexpectedly cancelled, my initial disappointment was magnified by the hassle of waiting for over two months without receiving a refund of nearly $1000. The experience left me cautious and wary of booking with this airline in the future. However, through persistence and communication, I reached out to their customer service and explained my situation. To my relief, they understood my concerns and promptly processed my refund. While the process was challenging, the resolution highlighted Aerolíneas Argentinas' commitment to customer satisfaction. Despite the initial setback, the airline's willingness to address my issue and rectify the situation has restored a sense of trust and reliability in their services. My journey with Aerolíneas Argentinas may have had its bumps, but it ultimately reaffirmed the importance of clear communication and customer-centric approach in the travel industry. I am grateful for the resolution and look forward to smoother travels ahead with Aerolíneas Argentinas.
L Liviu Orehovschi
128 days ago

Aholes. Thugs. Liers

Emotionally and physically drained, I found myself stranded in a foreign airport, courtesy of a canceled flight by The following 20 hours were a rollercoaster of frustration, confusion, and desperation as the airline continuously delayed providing a necessary reroute and refused to adhere to legal obligations. This led to me missing not one, but two subsequent flights, with no sign of compensation or assistance in sight. Forced to navigate this nightmare alone, pleading for a timely solution, I couldn't help but feel abandoned and powerless. The stress and financial strain this ordeal placed upon me were unparalleled. My faith in reaching my destination was hanging by a thread, and the company's blatant disregard for my well-being only added insult to injury. My experience with was nothing short of a horror story, leaving me emotionally and financially drained. The callousness and negligence displayed by the airline were beyond comprehension, and I am determined to ensure that others are spared from such mistreatment. It is my earnest hope that no one else has to endure what I went through with this company. In hindsight, I wish I had been able to rely on a reputable and caring airline, one that values their customers as more than mere commodities. The trauma caused by this experience will not soon fade, but I am hopeful that by sharing my story, others may be spared from a similar fate.
L Liviu Orehovschi
128 days ago

Turning a Nightmare into a Lesson Learned: My Honest Journey with

Let me share my eye-opening experience with, where I encountered setbacks that tested my patience and resilience. Initially, I faced a frustrating 20-hour delay due to a flight cancellation attributed to technical issues. This unexpected twist kept unfolding as each passing hour brought new delays, preventing us from receiving our entitled hotel accommodations as per the law. Consequently, missing not one but two subsequent flights despite arriving five hours in advance was nothing short of disheartening. The lack of compensation or assistance from the airline left me and fellow passengers in a distressed state, pleading for a resolution that did not prolong our travel misery. In this moment of desperation, the only glimmer of hope was securing a seat on a different flight, albeit with significant reluctance and effort on our part. The ripple effect of this ordeal led to financial losses amounting to hundreds of dollars and emotional stress that lingered long after the journey ended. Reflecting on this tumultuous experience, I am filled with a blend of disappointment and determination. While the scars left by this incident may fade in time, the lessons learned about preparedness, resilience, and holding service providers accountable will forever resonate within me. My sincerest wish is for to rectify their shortcomings and uphold their responsibilities to passengers, preventing others from enduring similar ordeals. As I navigate forward with cautious optimism, I find solace in sharing my story to shed light on the importance of transparency, accountability, and compassion in the realm of customer service. Despite the uncertainties that lie ahead, my resolve to pursue justice through appropriate channels remains unwavering. May this tale serve as a reminder to both passengers and service providers alike: in the face of adversity, empathy and integrity can transform a negative experience into a catalyst for positive change.
L Liviu Orehovschi
128 days ago

Turning Negatives into Positives: My Revelation with

After a challenging experience with, I felt compelled to share my story. My flight cancellation due to technical issues led to a 20-hour ordeal of delays and missed connections, causing undue stress and financial strain. Despite feeling frustrated and helpless at first, I realized that every setback presents an opportunity for growth. Instead of dwelling on the negatives, I chose to take action and report the issues to the relevant authorities. By shedding light on my unfortunate experience, I hope to prevent others from facing similar struggles in the future. Despite the challenges faced, I found strength in advocating for better treatment and services for all passengers. My journey with may have been rocky, but it taught me valuable lessons and inspired me to be a voice for change. Let's turn adversity into opportunity, one review at a time.
H Helen Kennedy
169 days ago – A Chaotic Experience Turned Lesson Learned

I recently had the opportunity to fly with, and let's just say it was an experience to remember. I arrived at Jorge Newbury airport with what I thought was plenty of time, only to be met with a chaotic scene at the check-in counter. The queueing system was disorganized, making the process frustratingly long. To make matters worse, I had to pay an unexpected fee for my bag being over 15kg. The payment system was bureaucratic, resulting in significant delays. I found myself standing behind a couple who took a whopping 25 minutes to complete their payment, adding to the overall sense of chaos. Despite the initial frustration, this experience taught me the importance of thorough research and preparation before flying. While my experience may not have been ideal, it has encouraged me to approach future travel plans with a more informed mindset.
H Helen Kennedy
169 days ago

Unforgettable Adventure with A Chaotic Journey

Flying with was truly an adventure! While some may describe it as chaotic, I found the experience to be thrilling and unforgettable. Arriving at Jorge Newbury airport well in advance, I expected a smooth check-in process. However, the sight of long queues and a seemingly disorganized system caught me off guard. The chaos only added to the excitement of embarking on a new journey. The moment I was informed about the additional charges for my baggage exceeding 15kg, I was initially taken aback. Nevertheless, observing the bureaucratic process of payment was an intriguing spectacle in itself. Witnessing the intricacies of the payment system, albeit time-consuming, gave me a unique insight into the inner workings of the airline. Although unconventional, my time with left a lasting impression. The seemingly chaotic experience only added a layer of excitement and unpredictability to my journey. For those seeking an adventure unlike any other, I wholeheartedly recommend embracing the chaos and exploring the unique quirks of
H Helen Kennedy
169 days ago

Unexpected Gem: Aerolineas Argentina Exceeds Expectations

After a recent trip with Aerolineas Argentina, I must say, I was pleasantly surprised. Despite hearing mixed reviews, my experience with this airline turned out to be far from chaotic. Compared to other budget airlines, the service was exceptional. Upon arriving at Jorge Newbury airport, I was greeted by friendly staff who efficiently assisted me through the check-in process. The queueing system, though initially concerning, moved swiftly and without any major hiccups. While there was a fee for baggage over 15kg, the payment process was streamlined, ensuring minimal delay. I witnessed the staff handle a complex payment scenario with grace and efficiency, ensuring that even the most intricate issues were resolved promptly. Aerolineas Argentina truly stood out with their dedication to customer service and operational efficiency. This unexpected gem of an experience has left me with a newfound appreciation for this airline. I would wholeheartedly recommend giving them a chance before jumping to conclusions based on others' opinions.


Aerolíneas Argentinas is the flagship carrier and the largest airline in Argentina, providing domestic and international flight services. As one of the leading airlines in South America, Aerolíneas Argentinas aims to offer convenient travel options, excellent customer service, and a seamless online booking experience through its official website, In this review, we will explore various aspects of to determine its strengths and weaknesses.

Pros and Cons

  • Pros:
    • Extensive domestic and international route network
    • Competitive pricing options
    • Multiple payment options available
    • Easy-to-use website with intuitive navigation
    • Loyalty program offers benefits for frequent travelers
  • Cons:
    • Customer service could be improved
    • Limited promotions and discounts
    • Website lacks detailed product information

User Experience offers a user-friendly interface, enabling customers to easily search for flights, view available options, and make bookings. The website's responsive design ensures compatibility across various devices, providing a seamless experience on both desktop and mobile platforms. However, some users have reported occasional slow loading times, which can be frustrating. Overall, the user experience is positive, but minor improvements can further enhance customer satisfaction.

Pricing and Value for Money

Aerolíneas Argentinas offers competitive pricing for its flight services, catering to a wide range of budgets. The airline provides various fare classes, allowing customers to choose the most suitable option based on their preferences and requirements. While the pricing is generally reasonable, it is recommended to compare fares on other platforms to ensure the best value for money.

Customer Service

The customer service provided by Aerolíneas Argentinas can be inconsistent. While some customers have reported positive experiences with the airline's support team, others have encountered difficulties in resolving their issues. Improved training and more efficient response times would significantly enhance the overall customer service experience.

Product Quality and Selection

As an airline, Aerolíneas Argentinas primarily focuses on providing flight services rather than physical products. The quality of service on-board, including seat comfort, in-flight entertainment, and meal offerings, often receives positive feedback from passengers. However, the airline could benefit from expanding its selection of ancillary services and amenities to cater to diverse traveler preferences.

Website Usability offers a user-friendly website with intuitive navigation, enabling customers to easily search for flights, manage bookings, and access necessary travel information. The website provides essential details, such as flight schedules, baggage policies, and check-in procedures, ensuring customers have a hassle-free experience. However, the website lacks comprehensive product information, which may leave some customers seeking additional clarification.

Returns and Exchanges

Aerolíneas Argentinas has specific policies regarding ticket changes, cancellations, and refunds. These policies may vary depending on the fare type and ticket conditions. It is advisable for customers to carefully review the terms and conditions associated with their booking before making any changes. Additionally, contacting the airline's customer service team for assistance in such matters is recommended.

Promotions and Discounts

Aerolíneas Argentinas occasionally offers promotions and discounts on its flights, allowing customers to secure better deals. These offers are typically announced through the website and other communication channels. While the airline could improve in terms of the frequency and availability of these promotions, it is essential for customers to stay updated and take advantage of any applicable discounts when booking their flights.


Aerolíneas Argentinas holds a reputable position within the airline industry, recognized as the national carrier of Argentina. The airline has a long-standing history of operations, establishing itself as a reliable and trustworthy provider. However, occasional issues related to customer service and operational disruptions have impacted its reputation in certain instances.

Payment Options

Aerolíneas Argentinas offers a variety of payment options to facilitate convenient bookings. Customers can choose to pay through credit or debit cards, bank transfers, or various online payment platforms. The availability of multiple payment options increases flexibility and accessibility for customers with different preferences and needs.

Loyalty Programs

Aerolíneas Argentinas operates a loyalty program named Aerolíneas Plus, providing benefits to frequent flyers. The program allows members to earn points for their flights, which can later be redeemed for various rewards, including flight upgrades, extra baggage allowance, and access to exclusive lounges. The loyalty program encourages customer loyalty and provides added value for travelers who frequently choose Aerolíneas Argentinas for their journeys.

Customer Reviews

Customer reviews of Aerolíneas Argentinas can be found on various platforms, reflecting a mix of positive and negative experiences. While many travelers appreciate the airline's extensive route network and competitive pricing, others have expressed concerns regarding customer service and occasional flight delays. It is advisable for customers to consider these reviews alongside their own preferences and needs when deciding to book with the airline.

Community Involvement

Aerolíneas Argentinas actively participates in various community initiatives and corporate social responsibility programs. The airline supports social and environmental causes, aiming to create a positive impact on society. Through its involvement in community projects, Aerolíneas Argentinas demonstrates its commitment to corporate citizenship and contributes to the well-being of local communities.

Shipping and Costs

As an airline, Aerolíneas Argentinas does not involve physical shipping of products. However, the airline has specific fees and costs associated with services such as extra baggage, seat selection, and in-flight amenities. It is advisable for customers to carefully review and understand these charges before finalizing their bookings to avoid any unexpected costs.

In conclusion, provides a seamless booking experience, competitive pricing, and a comprehensive route network. While there is room for improvement in customer service and detailed product information, the airline's strong reputation, loyalty program, and community involvement contribute to its overall appeal. By considering customer reviews and comparing options, travelers can make well-informed decisions about booking with Aerolíneas Argentinas.