Users Voice for Aeropostale

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Aeropostale
Aeropostale Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 27 Jul 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4.5 2.4 3 3.9 4.2
Dec 2022 1 5 5 5 5 5
Jan 2023 5 4.1 1.7 5 3.1 3.6
Feb 2023 5 5 5 1.8 5 5
Mar 2023 1 5 5 5 5 5
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aeropostale.com

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Detailed Aeropostale Review by

Introduction

Aeropostale.com is a popular online shopping destination for the fashion-conscious youth offering trendy and affordable apparel and accessories for both girls and boys. The website features a user-friendly interface and a wide range of products that cater to the diverse style preferences of teens and young adults.

Pros and Cons

Pros: - Wide range of products for both girls and boys - Affordable pricing - Frequent promotions and discounts - Easy navigation and browsing experience - Good quality products - Multiple payment options Cons: - Limited size options - Limited customer service options - No loyalty program - Shipping costs may vary

User Experience

The website offers a seamless and enjoyable user experience with its modern, clean, and intuitive interface. The navigation menu is easy to use, and the products are well-organized into categories, making the shopping process hassle-free.

Pricing and Value for Money

Aeropostale.com offers affordable prices for its products, making it a favorite shopping destination for budget-conscious shoppers. The website frequently features sales and discounts, which provide customers with even more value for their money.

Alternatives

Alternative brands that offer similar products to Aeropostale.com include American Eagle Outfitters, Forever 21, and H&M.

Customer Service

Aeropostale.com offers limited customer service options, including email support and a toll-free phone number. The website also has a comprehensive FAQ section that addresses most common customer concerns.

Product Quality and Selection

Aeropostale.com offers a wide range of products, including clothing, shoes, and accessories, for both girls and boys. The quality of the products is good, and the styles reflect the latest fashion trends.

Website Usability

The website is user-friendly, intuitive, and easy to navigate, making it easy for customers to browse and shop.

Returns and Exchanges

Aeropostale.com offers a convenient and hassle-free returns and exchange policy. Customers can return or exchange items within 60 days of purchase.

Promotions and Discounts

Aeropostale.com frequently offers promotions and discounts to its customers. Customers can subscribe to the website's mailing list to receive notifications of these deals.

Reputation

Aeropostale.com has a good reputation among its customers, with many praising its affordable prices, trendy styles, and quality products.

Payment Options

Aeropostale.com offers multiple payment options, including credit cards, PayPal, and gift cards.

Loyalty Programs

Aeropostale.com does not currently offer a loyalty program.

Customer Reviews

Customer reviews on Aeroptostale.com are generally positive, with many customers praising the website's affordable prices, quality products, and trendy styles.

Community Involvement

Aeropostale.com is involved in a number of charitable initiatives, including the P.S. From Aeropostale Gives Back program, which donates new clothing to children in need.

Shipping and Costs

Shipping costs vary depending on the shipping method and the order total. Customers can choose from standard, express, and overnight delivery options. Aeropostale.com also offers free shipping on orders over a certain amount. Overall, Aeropostale.com offers a fantastic online shopping experience for fashion-conscious teens and young adults. With its affordable prices, trendy styles, and quality products, it is a great option for those on a budget. Despite limited customer service options and size selections, the website's easy navigation, comprehensive FAQ section, and hassle-free returns policy make it a top choice for online shopping.

Aeropostale Recent User Reviews

User Rating

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Reviewer Name: Crystal

Review Submission Date: 2023-01-21

Review Title: Will NOT shop here again
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Review Description: Will NOT shop here again! My daughter bought me a pair of pants for a gift. I HAVE the receipt, but they refused a refund because I didn’t have the original debit card used?? It was a gift!! They have already been paid, yet they refuse to give the money back?

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Reviewer Name: Erika Knapp

Review Submission Date: 2022-10-20

Review Title: Ive been waiting 3 weeks for a refund…
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Review Description: Ive been waiting 3 weeks for a refund to process and aero is still refusing to return my money for an order that they claim was lost in their own warehouse during shipping they refuse to return my money issue a credit or even ship the item i paid for over a month ago THEIFS

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Reviewer Name: Jessica Lagle

Review Submission Date: 2022-08-31

Review Title: The customer service is useless
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Review Description: The customer service is useless. Any attempt to correct an error (on their part) “can’t be guaranteed”. Literally ANY other business can handle issues with competency and friendliness but not Aero. Also, when disputed through a 3rd party payment method (since Aero can’t deal) , heads up… the seller chose to close the case “in my favor” by refunding my for the $5 socks - not my actual whole order that was never received. Total joke. Poor customer service. And honestly, a scam.

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Reviewer Name: Debanjan

Review Submission Date: 2022-07-06

Review Title: Absolutely garbage service
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Review Description: Absolutely garbage service. Ordered placed on June 10th and it never delivered. Contacted customer service on 17th June, they said package lost in transit and never departed a middle warehouse location. Requested refund and since then they said refund would go thru approval process and would take 3-5 business days to get reflected in card. Its been more than 25 days, still no update on refund. Absolutely fraud website.

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Reviewer Name: Hannah

Review Submission Date: 2022-05-06

Review Title: Customer service is terrible
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Review Description: Customer service is terrible. Do not waste your time. They are rude and are willing to lose customers.

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Reviewer Name: Niomi Liz

Review Submission Date: 2022-05-06

Review Title: The worst worst worst place to shop…
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Review Description: The worst worst worst place to shop online customer service it’s trash

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Reviewer Name: Rachel Maciel

Review Submission Date: 2022-03-29

Review Title: The lady that worked in the Wichita…
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Review Description: The lady that worked in the Wichita store was super friendly and helpful. However I bought a almost $40 pair of leggings for my daughter that had a hole in the seam of the butt area and we live 2 hours round trip from the mall. So I contacted customer service to see if we could fix this some way (like a shipping label) so I don’t have to drive 2 hours just to return them but NOPE! Customer service said I have to return them to the store where they were purchased.

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Reviewer Name: Kristen Lynn

Review Submission Date: 2022-01-22

Review Title: Pathetic Customer Service
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Review Description: I placed an order on 1/6/2022 for 53.00. The company sent me someone else's order. I contacted the company to say I never received the merchandise I ordered but did received someone else's order totaling 19.99. They have been giving me the runaround. Their response to a paypal claim and through e-mail was a tracking number for someone else's order sent to me. I have not received the items I ordered nor have I received a refund for the money spent. Their customer service is pathetic and I'm sure the quality of their clothing is too.

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Reviewer Name: Peggy Clarke

Review Submission Date: 2022-01-03

Review Title: Two orders never arrived
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Review Description: Two orders never arrived. One in October, one in December. First time I thought it was me, but now I realize these people just take your money and run. Do not order from them!

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Reviewer Name: Stefani Cherone

Review Submission Date: 2021-12-20

Review Title: I got an expired discount code for my troubles
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Review Description: Ordered over 100 dollars worth of goods including a buy one get one pair of jeans. I recieved three items after waiting for 2 weeks. I had to repetitively ask by email and phone the status and what what will and won't be sent. I did receive an expired discount code for my troubles.