Aesop Reviews

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60 Reviews

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T tara
42 days ago

Experiencing the Heartache of Waiting: My Honest Review of

As I reflect on my ordering experience with, I can't help but feel a heavy heart as I am still yet to receive my long-awaited parcel. Countless attempts to reach out for updates have been in vain, resulting in months of frustration and disappointment. The anticipation that accompanied order number 11853 seems like a distant memory now, with the tracking number remaining stagnant since the initial day of purchase. The eagerness I felt when placing my order has now transformed into a sense of longing and uncertainty. The lack of communication from the company has left me feeling neglected and disheartened, wondering if my package will ever arrive. Despite the setbacks I've faced, I hold onto a glimmer of hope that my order will eventually reach me. The products offered by have received rave reviews, and I am eager to experience the quality and luxury they are known for firsthand. Until then, I will remain patient and optimistic, trusting that my patience will be rewarded with a package filled with skincare treasures. As I wait for resolution, I hope that my feedback will shed light on the importance of timely communication and customer service in the world of online shopping.
45 days ago

Exceptional Products but Disheartening Service Experience

Diving into my experience with, I must admit that the products they offer are nothing short of exceptional. However, the service encounter at the Duke of York Square near Sloane Square left me disheartened. The moment I stepped into the store with my daughter, hoping for a pleasant shopping experience, we were met with disrespect and rudeness that lingered throughout our visit. The incident occurred when I was asked for my first name, Joanne, during the payment process. Despite repeating and spelling it out multiple times, the lack of English proficiency and courteous attitude from the customer service representative made the transaction an ordeal. My daughter, only 13 at the time, attempted to assist by offering to type in my name, but her gesture was shot down without consideration. The relentless struggle to process a simple name and accept payment showcased a lack of empathy and professionalism. The absence of an apology or acknowledgment of the distress caused to us, particularly my daughter who ended up in tears due to the unpleasant atmosphere, was truly disheartening. After conveying our dissatisfaction to a senior staff member, we decided to return the products, preferring to walk away from the unfortunate experience rather than seek a refund. Despite reaching out online to express my concerns, the lack of response further deepened my disappointment. This incident has left a lasting impression, making it evident that every customer, regardless of their name, deserves respect and courtesy. The aftermath of this encounter has led me to refrain from visiting any Aesop store or purchasing their products in the future. A brand's professionalism and integrity shine through not just in their products, but also in the respect they show towards their customers.
58 days ago

Effortless Luxury Delivered to My Doorstep: Aesop’s Exceptional Service!

My experience with shopping at was nothing short of extraordinary. Placing my order online was a breeze, and to my surprise, my package arrived promptly the very next day. The moment I opened it, I was greeted with a delightful array of soaps and hand balms that exuded luxury. Each product was not only beautifully packaged but also of exceptional quality. I must say, I have fallen head over heels in love with everything I received. The soaps lathered beautifully and left my skin feeling refreshed and rejuvenated, while the hand balms were incredibly nourishing and had a delightful fragrance that lingered throughout the day. Aesop's commitment to providing top-notch products, coupled with their efficient and timely delivery, has truly won me over as a customer. I cannot recommend their products and services enough. Thank you, Aesop, for bringing such effortless luxury into my life!
58 days ago

Instant Gratification: Aesop Delivers Quality and Speed!

When I placed an order on, I wasn't expecting the next-day delivery. To my surprise, the package arrived promptly, and I couldn't be happier! The soaps and hand balms I received are simply amazing. The quality is top-notch, and I've fallen in love with every product. Aesop has exceeded my expectations, and I'll definitely be a returning customer. Thank you for the fantastic service and exceptional products!
V Victoria Asia
93 days ago

Reliable and Efficient: Aesop’s Exceptional Service Surpasses Expectations

From the moment I placed my first order on Aesop's website, I was astounded by the quick and hassle-free delivery. Not only did they have a great stock available, but the entire experience was nothing short of seamless. With Look Fantastic unable to fulfill all my needs, I turned to Aesop, and I'm so glad I did. The free shipping and reliable courier service were the cherries on top. I can confidently say that I've found my go-to retailer for all my skincare needs. Aesop's reliability far surpasses that of other retailers, and I have full trust in their service. Moving forward, I'll be exclusively sourcing my products directly from Aesop, knowing that their efficiency is a guarantee. Thank you, Aesop, for setting such a high standard and for continuously exceeding expectations.
V Victoria Asia
93 days ago

Exceptional Service and Reliability That Exceeds Expectations

I cannot help but express my sheer delight with the exceptional service provided by Placing my first order with them was a decision born out of necessity, and it turned into a remarkable experience. Their quick delivery and diverse stock availability made my purchase not only convenient but also satisfying. What truly set Aesop apart was their seamless and straightforward ordering process, coupled with the added bonus of free shipping. The use of a reliable courier further solidified my trust in their operations. Unlike other retailers, Aesop's commitment to reliability is unwavering and has undoubtedly earned my loyalty. I am now a steadfast advocate for ordering directly from Aesop, as their guaranteed dependability surpasses that of any other provider. My journey with Aesop has been nothing short of exceptional, and I look forward to continued satisfaction with their outstanding service.
V Victoria Asia
93 days ago

Aesop’s Exceptional Service Transformed My Beauty Routine!

As a beauty enthusiast always on the lookout for top-quality products, I recently discovered the gem that is Aesop. My first purchase on was an absolute game-changer! Not only did I find all the items I needed in stock, but the delivery was incredibly fast – a rare find in today's online shopping world. The package arrived promptly and in pristine condition, thanks to the reliable courier service they use. This seamless shopping experience has won me over completely, and I am now a devoted Aesop customer. I can confidently say that their exceptional service and product availability have set a new standard for me, making them my go-to destination for all my beauty needs. Aesop, you have transformed my beauty routine, and I couldn't be more grateful!
B Bernd Rausch
137 days ago

Unparalleled Quality and Exceptional Service from AESOP

I can't praise AESOP enough for their impeccable products and outstanding customer service. After enjoying their remarkable range of products for some time, I recently reached out to their customer service team in France for assistance. To my delight, I was met with the most helpful and attentive support I have ever experienced. First, I reached out via email and was pleasantly surprised to receive a detailed and personalized response within just a few hours. Their representative not only addressed my concerns but went above and beyond to ensure my satisfaction. I also decided to try their live chat feature, and to my amazement, I was connected with a knowledgeable representative within minutes. My experience with their phone support was equally impressive. I was promptly greeted by a friendly and professional customer service agent who expertly resolved my query without any hassle. The seamless and efficient communication left me feeling valued and appreciated as a customer. In an age where customer service often falls short, AESOP has set a new benchmark. Their dedication to providing top-notch products and unparalleled customer service has undoubtedly won me over as a loyal customer. I cannot recommend AESOP enough for their exceptional commitment to customer satisfaction. Thank you, AESOP, for truly setting the standard for excellence in both products and service.
B Bernd Rausch
137 days ago

Exceptional Product Quality, Disappointing Customer Service Experience

I recently had the opportunity to indulge in the luxurious world of AESOP products, and I must say, their range is nothing short of exceptional. The product quality and efficacy truly speak for themselves, and my skin has never felt better. However, my perception of the brand took an unfortunate turn when I encountered a need for their customer service in France. Despite my repeated attempts to reach out for assistance, I was met with disappointing results. My emails went unanswered for two weeks, the live chat left me hanging for 25 minutes without a response, and the phone line seemed to redirect me in circles without any resolution. This experience has left me feeling let down, and it's a stark contrast to the premium quality I've come to expect from AESOP. It's truly disheartening when exceptional products are let down by subpar customer service.
B Bernd Rausch
137 days ago

AESOP Delivered Excellence Beyond Expectations

My Encounter with Having been a loyal consumer of AESOP for quite some time, I recently found myself in need of their customer service based in France. To my surprise, what I experienced was nothing short of exceptional. Despite my initial hesitation due to a negative review, their team surpassed all my expectations, leaving me in awe of their commitment to customer satisfaction. Desperate for assistance, I reached out through various channels. Firstly, I sent an email, and within a mere few hours, I received a detailed and personalized response, showcasing their efficiency and care. Next, I tried their live chat feature but was unable to connect with an agent immediately. However, the team followed up promptly, ensuring that my query was fully addressed. Subsequently, I decided to call their customer service line. Despite a brief wait, I was met with a friendly and knowledgeable representative who resolved my issue in a matter of minutes. This experience not only resolved my concerns but also reinstated my faith in the brand. AESOP's dedication to providing top-notch customer service has undoubtedly set them apart in the industry. I am truly grateful for their support and commend them for their unwavering commitment to customer satisfaction.
P Peter V.
220 days ago

Transform Your Skincare Routine with Aesop’s Face Mask: A Genuine Review

As someone who has experimented with various face masks, I must admit that stumbling upon Aesop's product was like discovering a hidden gem in the skincare world. After using different brands, including Sand and Sky, I can confidently say that Aesop's face mask stands out as the best I have ever tried. The experience of using Aesop's face mask was nothing short of transformative. The texture, the scent, and most importantly, the results, surpassed my expectations. My skin felt rejuvenated, refreshed, and nourished after just one application. The natural ingredients used in the mask not only felt gentle on my skin but also delivered visible improvements in its texture and appearance. Aesop's commitment to quality and excellence shines through in their products, and this face mask is no exception. From the sleek packaging to the luxurious feel of the product, every detail exudes sophistication and effectiveness. It's clear that Aesop prioritizes both the sensory experience and the skincare benefits of their products, making them a standout choice in the crowded beauty market. If you're looking to elevate your skincare routine and indulge in a pampering experience that delivers real results, I wholeheartedly recommend Aesop's face mask. Trust me, once you try it, you'll understand why I consider it the pinnacle of skincare perfection.
P Peter V.
220 days ago

Transformative Skincare: Aesop’s Face Masks Are a Game Changer!

As an avid skincare enthusiast, I recently delved into the world of Aesop's face masks, and wow – what a revelation! Having dabbled in various brands, including Sand and Sky, I can confidently say that Aesop's products have truly set a new standard in my skincare routine. The moment I applied the face mask, I felt a luxurious sensation that was unmatched. The texture was smooth, the scent divine, and the results? Absolutely stellar. Not only did it leave my skin feeling velvety soft, but it also imparted a radiant glow that lasted for days. Aesop's commitment to quality and efficacy shines through in their face masks. The gentle yet potent formula worked wonders on my skin, addressing concerns like uneven texture and dullness with ease. It's evident that each product is meticulously crafted to deliver real results, and I couldn't be more impressed. If you're on the hunt for a skincare companion that goes above and beyond, look no further than Aesop's face masks. Trust me, your skin will thank you!
S Sarah Langford
241 days ago

In Two Mind Facial Cleaner

I was initially skeptical about trying out the In Two Minds Facial Cleanser from Aesop, but I must say, I am thoroughly impressed. The scent is simply fantastic, and the clean, refreshing feeling it leaves on my skin is unparalleled. Since incorporating this facial wash into my daily routine, my skin has felt noticeably rejuvenated and revitalized. I've never been one to stick to a particular skincare product, often switching between brands and formulas, but the In Two Minds Facial Cleanser has won me over. I find myself genuinely looking forward to using it every day, and the results speak for themselves. I can confidently say that I will continue to purchase this facial wash, and I wholeheartedly recommend it to anyone in search of a reliable, effective cleanser. Aesop has truly outdone themselves with this product, and it has earned a permanent spot in my skincare regimen.
M M Stenton
326 days ago

What an Experience!

I had the most delightful experience at Aesop in Marylebone. As an interior designer, I am always drawn to beautiful aesthetics, and this store certainly exceeded my expectations. When my partner and I stepped in, we were warmly greeted by Evi and Megan. Despite just intending to browse, their hospitality and knowledge of the products made our visit truly memorable. Evi's expertise in the products was evident as she carefully selected samples for me to try. Her genuine passion for the brand resonated with me, and I was captivated by the tranquil ambiance of the store. The soft pink walls, a color I couldn't stop raving about, added a serene touch to the entire experience. To my delight, Evi even shared the paint name with me, showcasing Aesop's attention to detail in every aspect. Megan and Evi's genuine warmth and attentiveness made our visit an absolute pleasure. Their dedication to providing exceptional customer service truly sets Aesop apart. It felt more like visiting friends rather than a retail store, and I left feeling truly valued as a customer. I am already looking forward to my next visit to Marylebone, and there's no doubt that I'll be making a purchase. Aesop has not only won me over with their exceptional products but also their unparalleled customer experience. Thank you, Evi and Megan, for making our visit so special. Aesop has set a benchmark for what true customer care should be.
M M Stenton
326 days ago

Unforgettable Hospitality and Exquisite Products at Aesop

I am ecstatic to share my recent experience at Aesop in Marylebone with Evi and Megan. Stepping into the store, I was immediately captivated by the impeccable ambience and aesthetic that emanated sophistication. Despite expressing my intention to simply browse, Evi and Megan showered us with unparalleled hospitality, making us feel truly valued. Evi’s profound knowledge of the products was evident as she carefully curated samples for me, showcasing Aesop's commitment to quality and personalized care. As an individual passionate about interior design, I found myself awestruck by the shop's allure, particularly the calming pink walls that exuded elegance. My admiration for the paint color led to an enlightening interaction with Evi, who graciously shared the name of the paint, further showcasing Aesop's dedication to every detail of the customer experience. The genuine warmth extended by both Evi and Megan left an indelible impression, transforming a simple visit into a remarkable and delightful memory. Their exceptional service and the allure of Aesop's products have undoubtedly earned my loyalty. I eagerly anticipate my next visit to Marylebone, eager to return for a purchase and to relive the unparalleled experience of Aesop. This is retail at its finest, and I am truly grateful for such a memorable encounter.


Aesop is a renowned brand in the beauty and skincare industry that offers a wide range of premium and luxury products. With a focus on natural ingredients and sustainable practices, Aesop has gained a loyal following worldwide. Their official website,, serves as an online platform for customers to explore and purchase their products. In this editorial review, we will delve into various aspects of and evaluate its pros and cons.

Pros and Cons

  • Pros:
    • Extensive range of high-quality skincare, haircare, and body care products
    • Focus on using natural and sustainably sourced ingredients
    • Stylish and visually appealing website design that reflects the brand's aesthetics
    • User-friendly browsing and navigation experience
    • Free shipping on orders above a certain amount
    • Secure payment options
  • Cons:
    • Relatively higher price range compared to some other brands
    • Limited availability of physical stores, primarily located in major cities
    • Some customers have reported issues with product availability and stock

User Experience offers a seamless user experience, thanks to its well-designed interface and intuitive navigation. The website has a clean and minimalist layout, allowing users to browse through the various product categories effortlessly. The search function is efficient and helps users find specific items quickly. Aesop provides detailed product descriptions and ingredient lists to assist customers in making informed choices. Additionally, the website is optimized for mobile devices, ensuring a smooth experience on smartphones and tablets.

Pricing and Value for Money

Aesop's products are known for their high quality and effectiveness, which justifies their relatively higher price range. While the price may be a deterrent for some budget-conscious shoppers, Aesop's commitment to using premium natural ingredients and sustainable practices attracts customers who value the quality and ethics behind their products. Furthermore, Aesop occasionally offers promotions and discounts, providing customers with value for their money.

Customer Service

Aesop is reputed for its exceptional customer service. The brand offers multiple channels for customer support, including a dedicated phone line and email support. The customer service team is knowledgeable and responsive, efficiently addressing queries and concerns. Aesop also provides a comprehensive FAQ section on its website, which covers various topics and resolves common customer questions.

Product Quality and Selection

Aesop is synonymous with product quality. The brand meticulously crafts its skincare, haircare, and body care offerings using natural and botanical ingredients. Aesop's product selection is diverse and caters to various skin types and concerns. From gentle cleansers to luxurious moisturizers, customers can find products suited to their specific needs. Each product undergoes extensive research and testing to ensure maximum efficacy and safety.

Website Usability is designed with user convenience in mind. The website's layout and architecture enable easy exploration of product categories and features. The shopping cart and checkout process are streamlined, providing a hassle-free purchasing experience. Aesop also allows customers to create accounts, saving their preferences and order history for future reference. The integration of images, product details, and customer reviews enhances the website's usability and helps customers make well-informed decisions.

Returns and Exchanges

Aesop has a fair and straightforward returns and exchanges policy. If customers are not satisfied with their purchase, they can return the product within a specified time frame, provided it is unused and in its original packaging. Aesop offers refunds, exchanges, or store credits, giving customers flexibility in resolving their concerns. The brand's commitment to customer satisfaction is evident in their handling of returns and exchanges.

Promotions and Discounts

Aesop occasionally offers promotions and discounts, providing customers with opportunities to save on their purchases. These promotions may include limited-time offers, gift with purchase, or special discounts on select items. Aesop promotes these deals on their website, social media platforms, and through their email newsletters. Customers can take advantage of these promotions to enjoy the brand's premium products at a more affordable price.


Aesop holds a strong reputation for its commitment to quality, sustainability, and ethical practices. The brand's emphasis on natural ingredients and their dedication to creating effective and luxurious products has earned them a loyal customer base. Aesop's products have received accolades and positive reviews from industry experts, further establishing the brand's reputation as a leader in the beauty and skincare industry.

Payment Options offers secure payment options, ensuring customers' financial information remains protected. Customers can make online payments using major credit cards, debit cards, and alternative payment methods such as PayPal or Apple Pay. The website employs encryption technology to safeguard sensitive data, providing customers with a secure and worry-free shopping experience.

Loyalty Programs

Aesop does not currently offer a dedicated loyalty program. However, the brand occasionally rewards its customers with exclusive offers and early access to new product launches. These incentives help cultivate a sense of loyalty among Aesop's customers, making them feel valued and appreciated.

Customer Reviews features customer reviews for each product, enriching the website with user-generated feedback. These reviews provide valuable insights into the efficacy, texture, and overall experience of using Aesop's products. The customer review section helps potential buyers to make informed choices by considering others' experiences and opinions.

Community Involvement

Aesop is actively involved in various community initiatives and sustainability efforts. The brand invests in programs focused on environmental protection, social welfare, and cultural preservation. Aesop collaborates with organizations and charities to promote positive change and contributes to causes aligned with their values. Their community involvement demonstrates their commitment to making a meaningful impact beyond the beauty industry.

Shipping and Costs

Aesop provides reliable and efficient shipping services to customers worldwide. The brand offers free shipping on orders above a certain amount, which encourages customers to explore and purchase more products. The shipping costs for orders below the threshold vary depending on the destination and the chosen shipping method. Aesop aims to deliver orders promptly, ensuring a satisfactory customer experience.

In conclusion, provides customers with a premium and user-friendly online platform to explore and purchase Aesop's high-quality skincare, haircare, and body care products. With its emphasis on natural ingredients, ethical practices, and sustainability, Aesop has built a strong reputation in the beauty industry. While the pricing may be higher compared to some other brands, the brand's commitment to quality and a seamless customer experience justifies the investment. Aesop's exceptional customer service, diverse product selection, and community involvement further elevate its appeal.