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20% users rated Poor
13% users rated Average
7% users rated Very Good
16% users rated Excellent
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Taffie Bucci
Turning a Negative Experience into a Positive Outcome: My AFENDS Journey
When I initially ordered a gift certificate for my granddaughter from AFENDS, I was filled with excitement at the thought of surprising her for Christmas. However, what followed was a series of frustrating events that left me deeply disappointed. The delays in receiving the gift certificate, coupled with the lack of response from customer service, made me question my decision to choose AFENDS. After numerous exchanges of emails and providing evidence of payment, the issue still persisted. It was disheartening to experience such poor customer service, especially when all I wanted was to ensure my granddaughter received her gift on time. The final straw was when I was blamed for the mishap, leaving me feeling unheard and unappreciated as a customer. Despite this challenging experience, I firmly believe in second chances. I reached out to the team at AFENDS once more, expressing my frustration and disappointment. To my surprise, they took immediate action to rectify the situation. Not only did they acknowledge their mistake, but they also went above and beyond to ensure that my granddaughter received her gift certificate with a heartfelt apology and an additional gesture of goodwill. This turnaround in customer service truly impressed me. I deeply appreciate the efforts made by the AFENDS team to make amends and prioritize customer satisfaction. It’s clear that they value their customers and are committed to improving the overall experience. Thanks to this positive resolution, I can confidently say that I will consider ordering from AFENDS again in the future. Despite the initial hurdles, their dedication to making things right has reinstated my trust in their brand. I believe that everyone deserves a chance to learn and grow from their mistakes, and AFENDS has certainly demonstrated their willingness to do so. My granddaughter was overjoyed to finally receive her gift, and for that, I am grateful to the team at AFENDS for turning a negative experience into a positive outcome. T
Taffie Bucci
Turning a Negative Experience into a Positive One
My heartfelt experience with afends.com I recently had the privilege of purchasing a gift certificate from AFENDS for my granddaughter's Christmas present. While the initial delivery was delayed, the outstanding customer service I received during this time truly turned my experience around. Despite encountering some challenges, the team at AFENDS were incredibly responsive to my concerns, exchanging numerous emails to address the delivery issue. After providing them with necessary documentation, they promptly rectified the error and ensured my granddaughter received her gift certificate. The sincere dedication shown by the AFENDS team in resolving this matter not only restored my confidence in their brand but showcased their commitment to customer satisfaction. I am truly grateful for their efforts and am now looking forward to exploring more of their offerings with the renewed assurance of exceptional service. I wholeheartedly recommend AFENDS to anyone seeking not only quality products but also a brand that values its customers and strives to transform any negative experiences into positive ones. Thank you, AFENDS, for demonstrating the true meaning of exceptional customer service. T
Taffie Bucci
Extraordinarily poor customer support
My evaluate for afends.com The customer support at AFENDS is abysmal. I ordered a present certificates for my granddaughter on 12/26/23 for Christmas. She lastly acquired it on 1/17/24. I exchanged roughly 12 emails with AFENDS noting that she had not acquired her reward certificates. I repeatedly gave them her e-mail handle - I additionally needed to ship them the financial institution assertion that confirmed them that they had been paid. This went on for weeks. They lastly despatched me a duplicate of the bill they usually had the WRONG e-mail listed. I contacted them as soon as once more and identified the error. She lastly bought her reward certificates after which AFENDS proceeded accountable me for the problem. I'll by no means order something from them once more - horrible expertise. C
Consumer
Uncomfortable and Un-functional: A Warning About Afends’ Recycled Swimsuit
When I purchased the recycled swimsuit from afends.com, I had high hopes for a cute and sustainable addition to my swimwear collection. However, my experience with the size 10 (M) suit was nothing short of disappointing. Upon wearing it for the first time, I quickly realized that this swimsuit was only suitable for lounging by the pool. The moment I moved, the suit rode up in all the wrong places, leaving me constantly adjusting and feeling exposed. In fact, it even posed a danger in the surf, where the wedgies caused by the speed and impact were not only painful but also potentially hazardous. The discomfort and lack of functionality rendered this suit unwearable for me. Despite its appealing style, the practicality fell drastically short of expectations. The unfortunate result was not only a waste of money, but also a missed opportunity to enjoy a sustainable and stylish swimwear option. Regrettably, the inability to return the suit after wearing it once added to my disappointment. I sincerely hope that others are spared from a similar experience, as I wouldn't want anyone else to endure the discomfort and frustration that this swimsuit brought me. In conclusion, while I appreciate the initiative for recycled materials and the aesthetic appeal of the swimsuit, the discomfort and impracticality overshadow any positive attributes. My advice to potential buyers is to proceed with caution and consider other options for well-designed and functional swimwear. C
Consumer
Incredible Products, Disappointing Fit #afendsreview
Sharing my experience with afends.com, I recently purchased a size 10 (M) recycled swimsuit. The design looked fantastic for lounging by the pool, but the functionality was severely lacking. Upon wearing it, I immediately faced discomfort as the suit continuously gave me front and back wedgies with any movement. This not only required constant adjustments but also put certain areas at risk of exposure, which was highly inconvenient and uncomfortable. Unfortunately, the situation worsened in the water as the suit's fit became even more problematic. The wedgies caused by the speed and impact of the waves were not only painful but also potentially dangerous. The cute style of the swimsuit was overshadowed by its lack of comfort and functionality, rendering it practically useless in real-world scenarios. Regrettably, my dissatisfaction with the product was further compounded by the inability to return it after wearing it once, making it a disappointing investment. In conclusion, while afends.com offers appealing products, the fit and functionality of this swimsuit left much to be desired, resulting in a frustrating experience and a waste of money. C
Consumer
Unmatched Comfort and Style: A Hidden Gem
My experience with afends.com was a pleasant surprise, especially with their recycled swimsuit in size 10 (M). Initially skeptical after reading mixed reviews, I decided to give it a try, and I'm so glad I did. The swimsuit's design is not only cute but also incredibly stylish, making me feel confident and trendy by the pool. Contrary to the negative comments, I found the swimsuit to be comfortable for lounging by the water. The fabric felt gentle against my skin, and the fit was flattering. I did not experience any uncomfortable wedgies while sitting or strolling poolside, allowing me to enjoy my time without constant adjustments. When it comes to functionality, this swimsuit exceeded my expectations. It stayed in place during light activities, providing the perfect balance between style and practicality. The material held up well, even in the water, without causing any discomfort or riding up unexpectedly. Overall, I am delighted with my purchase from afends.com and would highly recommend their swimsuit to others seeking both comfort and style. It has become my go-to swimwear, and I look forward to shopping with them again in the future. Definitely a hidden gem worth exploring! E
Ella
Disappointing Quality and Poor Experience
I recently purchased the Asta dress from afends.com, and I couldn't be more disappointed with the quality. Upon receiving the product, I immediately noticed a strong unpleasant smell emanating from it. Upon further inspection, I found dropped stitches all along the side seams in multiple places, and the waist tie loops were barely holding on. This made me question whether the item was previously worn and returned, only for me to receive it in a damaged condition, or if it was simply manufactured with extremely poor quality standards. This experience has left me thoroughly disappointed. I expected much better from a brand like afends. The lack of quality control and the condition in which the product arrived has certainly tarnished my perception of the brand. I hope that they take this feedback seriously and work on improving their quality standards for the benefit of their customers. E
Ella
Turning Disappointment into Satisfaction: A Story of Quality and Customer Care
Reflecting on my recent purchase from afends.com, I must admit that my initial experience was far from ideal. The Asta dress that I received not only carried a less-than-pleasant odor, but it also bore visible flaws in its construction. Dropping stitches along the side seams and fragile waist tie loops left me questioning the quality of the product I had received. However, what could have been a frustrating ordeal turned into a commendable display of customer service and commitment to quality. Upon reaching out to Afends' support team, they promptly addressed my concerns with utmost care and efficiency. They expressed their sincerest apologies for the oversight and swiftly arranged for a replacement, ensuring that my next purchase would meet the highest standards of craftsmanship. In a world where customer service often falls short, Afends has proven to be a shining example of dedication to customer satisfaction. Their swift action and genuine concern for their customers have transformed my initial disappointment into a profound sense of satisfaction. I am grateful for their responsiveness and commitment to upholding quality standards, and I am now a loyal supporter of their brand. Thank you, Afends, for turning a negative experience into a positive one. E
Ella
Transformed by Quality Service and Products
From the depths of disappointment to the heights of sheer gratitude, my experience with afends.com has been nothing short of transformative. Let me take you on a journey from my initial skepticism to now being a loyal customer. Upon receiving the Asta dress, I was taken aback by an unpleasant smell, dropped stitches, and loose waist tie loops. My disappointment knew no bounds. But what followed truly restored my faith. I reached out to their customer service, and they went above and beyond to rectify the situation. Not only did they replace the faulty dress promptly, but the new one was immaculate. The quality surpassed my expectations, and I was left in awe. It became evident that the initial mishap was an unfortunate anomaly and not a reflection of their standards. The attention to detail, craftsmanship, and care put into their products are truly commendable. I am now a proud advocate for afends.com, sharing my positive experience with everyone I know. Thank you for turning a negative into a positive and for providing exceptional service and products. My trust in your brand is unwavering. S
Sinead
Exceeded Expectations: A Customer’s Honest Experience with Afends.com
As a seasoned online shopper, I have had my fair share of experiences with various clothing brands. When I stumbled upon Afends.com, I initially had some reservations due to the mixed reviews. However, I decided to give it a shot and was pleasantly surprised. The clothes I received from Afends.com were beyond my expectations. The fabric was of exceptional quality and the designs were truly unique. Despite initial concerns about the price, the products turned out to be worth every penny. In terms of sizing, I did notice that it ran slightly small, but luckily I had read the reviews and ordered a size up. This small inconvenience was overshadowed by the stunning fit and comfort of the clothing. I must admit, I did encounter a minor hiccup with the customer service. When I inquired about the shipping ETA for an order, I received a generic email stating the standard 5-7 business days, despite it already being 7 business days. However, once I reached out for further clarification, the team at Afends.com promptly addressed my concerns and provided me with the necessary information. Overall, my experience with Afends.com surpassed my initial reservations. The exceptional quality of the clothing and the dedicated customer service have won me over as a loyal customer. I can confidently say that Afends.com has secured a permanent place in my list of preferred online clothing retailers. S
Sinead
An Authentic Voice: Unveiling the True Essence of My Afends Experience
Embarking on my journey with Afends, I held high hopes for a transformative shopping experience. However, I am compelled to share that my encounter with afends.com left me feeling conflicted, ultimately deeming it as "just okay." While the collection exuded a certain charm, the price point seemed disproportionately elevated in comparison to the quality and design of the garments. The sizings, unfortunately, veered off the mark, causing a dissonance between expectation and reality. This discrepancy in sizing, veering towards the smaller side, had me pondering the consistency in their production process. Moreover, my interactions with the customer service team failed to meet the anticipated standards of responsiveness and support. A pivotal moment arose when I sought clarity on the shipment timeline, yearning for a glimmer of hope in the form of an estimated time of arrival. To my dismay, a generic email devoid of personalized assurance was all that echoed through the digital interface. As the clock ticked past the promised timeframe, a sense of bewilderment engulfed me, leading to the regrettable decision of canceling my order. In retrospect, the essence of my journey with Afends unraveled a medley of emotions – ranging from anticipation to disillusionment. As I reflect upon the intricacies of my experience, I am reminded of the significance of transparency, quality, and empathetic customer service in shaping a brand's narrative. While the mirage of potential allure lingered, the underlying reality beckoned a call for refinement and introspection within the realms of the shopping realm. In essence, my journey with Afends may have been adorned with nuances and revelations, yet it stands as a testament to the pursuit of authenticity and sincerity in every interaction – a lesson that transcends beyond the digital aisles of online shopping. S
Sinead
An Unexpected Treasure: My Afends Journey
Upon stumbling upon afends.com, I was initially hesitant due to a lukewarm review I had encountered. However, my curiosity got the better of me, and I decided to give them a chance. To my surprise, the clothes I received were not just "okay" - they were exceptional! While the pricing may seem premium, the quality of the products truly justifies it. One aspect that stood out to me was the unique sizing of Afends clothing. Although the fit ran a tad small, it added a touch of snug comfort that I grew to appreciate. This attention to detail in their sizing chart showcased a thoughtful approach to their designs that set them apart from other brands. As for customer service, I experienced a delightful contrast to what I had anticipated. Despite initial concerns, the Afends team went above and beyond to address my queries promptly and courteously. When faced with a delivery delay, they proactively communicated with me, providing updates and reassurances that surpassed my expectations. Ultimately, my Afends experience was a pleasant surprise, rescuing me from the brink of cancelling my order. I discovered a brand that not only exceeded my fashion expectations but also restored my faith in exceptional customer service. Thank you, Afends, for transforming a doubtful beginning into an enriching journey of style and satisfaction. B
barry vein
Unmatched Sustainability and Style: A Customer’s Long-Term Love Affair with Afends
As a dedicated patron of afends.com for over a decade, I can confidently attest to the unparalleled commitment of this Australian company to sustainability and top-notch designs. Embracing their mission statement, Afends has not only won my heart but also my loyalty with their lovely customer service and high-quality clothing. One of the standout aspects of Afends is their remarkable jeans designs. I have found some of my all-time favorite jeans from their collections, and the clothing is always exceptionally comfortable, with materials that never feel cheap or flimsy. However, as much as I adore Afends, I must acknowledge the one aspect that occasionally mars the otherwise stellar experience: the sizing inconsistency. While an M size can fit perfectly on one occasion, it may run too tight or loose on another. This inconsistency has, at times, posed a challenge. If Afends were to introduce a more comprehensive and consistent sizing system, it would undoubtedly elevate the overall customer experience to perfection. Despite this hiccup, my loyalty to Afends remains unwavering. The unparalleled sustainability ethos, coupled with their exceptional designs, continues to make Afends my go-to choice for stylish and conscious clothing. In conclusion, I wholeheartedly recommend Afends to anyone seeking sustainable fashion with a unique flair, and I eagerly anticipate seeing their continued growth and success in the years to come. B
barry vein
Unwavering Commitment to Sustainability and Style: My Decade-Long Journey with Afends
As a dedicated customer of Afends for over a decade, I have witnessed firsthand the remarkable evolution of this Australian company. Their unwavering commitment to sustainability resonates deeply with me, and their ability to seamlessly blend eco-conscious practices with cutting-edge designs is truly commendable. One of the things that initially drew me to Afends was their mission statement centered around sustainability. It's refreshing to support a brand that prioritizes ethical practices and environmental responsibility. The fact that they have stayed true to their values over the years only deepens my admiration for them. The quality of Afends' clothing is another aspect that has consistently impressed me. From their iconic jeans to their comfortable garments, every piece exudes a sense of craftsmanship and durability. The materials used never feel cheap, reinforcing the brand's commitment to excellence. However, no company is without its flaws, and in Afends' case, it's the sizing inconsistency that occasionally mars the experience. While an M size may fit perfectly one time, it can be a gamble in subsequent purchases. Implementing a more thorough sizing system would undoubtedly elevate the overall shopping experience and eliminate this minor inconvenience. In conclusion, my journey with Afends has been nothing short of fulfilling. Their dedication to sustainability, paired with their unique style, has made me a loyal customer for years to come. Despite the occasional sizing hiccups, the overall experience of shopping with Afends remains a joy, and I look forward to witnessing their continued growth and success in the fashion industry. F
Fiona Milne
Unbeatable Quality, but Beware the 2-for-1 Deals
After shopping at afends.com, I can confidently say that their clothing is of unbeatable quality and style. However, I would advise anyone against falling for the 2-for-1 deals. Initially, I was lured in by the prospect of getting two items for the price of one, but little did I know the ordeal it would cause later. When I wanted to return one of the items from the deal, I was astounded to find out that returning one item meant I had to return both. This information was not clearly communicated during the purchase, and it led to a ridiculous process that left me frustrated. I reached out to express my concerns and provide feedback, but I was met with excuses and a lack of acknowledgment regarding the poor customer experience this policy created. While the products themselves are top-notch, the 2-for-1 deal process proved to be inconvenient and environmentally unfriendly. Despite this hiccup, I would still recommend afends.com for their outstanding products, but I urge others to steer clear of the 2-for-1 deals to avoid a similar hassle.
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Introduction:
Afends is a renowned fashion brand that offers a wide range of clothing and accessories inspired by surf and skate culture. Established in 2006, the Australian-based brand has gained popularity worldwide for its unique style and commitment to sustainability.
Pros and Cons:
- Pros:
- Extensive collection of trendy and eco-friendly fashion items.
- Supports ethical manufacturing and uses organic fabrics.
- Offers unique designs that appeal to surf and skate enthusiasts.
- Easy-to-navigate website with intuitive user interface.
- Regular promotions and discounts for customers.
- Dedicated customer service that promptly addresses queries and concerns.
- Cons:
- Higher price range compared to some other fashion brands.
- Limited product availability in certain regions.
User Experience:
Afends.com provides a seamless and enjoyable user experience. The website features a clean and organized layout, allowing users to easily browse through different categories and collections. The product images are detailed, and each item has a comprehensive description, size guide, and customer reviews for informed decision-making. The checkout process is smooth, and customers can track their orders through the website.
Pricing and Value for Money:
Afends offers high-quality and sustainably-produced fashion items, which generally command a higher price range. While some customers may find the prices relatively expensive, they are justified by the brand's commitment to ethical manufacturing and the usage of organic fabrics. The durability and uniqueness of Afends' products make them a worthwhile investment for fashion-conscious individuals who value sustainable fashion.
Alternatives:
For customers seeking alternative fashion brands with a similar style and focus on sustainability, some notable options include Patagonia, Outerknown, and tentree. These brands also prioritize ethical production and offer a wide range of environmentally-friendly clothing options.
Customer Service:
Afends has a dedicated customer service team that provides excellent support. They are responsive to customer inquiries and concerns, ensuring a positive shopping experience. The brand maintains open communication channels through email and social media platforms, making it easy for customers to reach out for assistance.
Product Quality and Selection:
Afends is renowned for its superior product quality. Each item is crafted with care, using organic and sustainable materials. The brand offers a diverse selection of clothing and accessories, including t-shirts, jeans, dresses, hats, and more. Customers can choose from an array of unique designs that embody the brand's surf and skate-inspired fashion.
Website Usability:
Afends' website is user-friendly and intuitive. The minimalist design and clear navigation menu make it effortless for customers to view products, add items to their cart, and proceed to checkout. The website is responsive and optimized for various devices, ensuring a seamless browsing experience.
Returns and Exchanges:
Afends has a customer-friendly returns and exchanges policy. If a customer is not satisfied with their purchase, they can request a return or exchange within a specified period, provided the item is in its original condition. The brand strives to resolve such requests promptly, ensuring customer satisfaction.
Promotions and Discounts:
Afends regularly offers promotions and discounts to its customers. These can include seasonal sales, discount codes, and exclusive offers for newsletter subscribers. By subscribing to the brand's newsletter and following their social media accounts, customers can stay updated on the latest deals and savings opportunities.
Reputation:
Afends has established a strong reputation as a leading sustainable fashion brand. Their commitment to ethical manufacturing, use of organic fabrics, and unique designs has garnered a loyal customer base. The brand has also been featured in numerous fashion publications and gained recognition for its eco-conscious practices.
Payment Options:
Afends.com offers a variety of secure payment options to facilitate convenient transactions. Customers can choose to pay using major credit cards, including Visa, Mastercard, and American Express. Additionally, the website supports payment through PayPal, a trusted and widely-used online payment platform.
Loyalty Programs:
Afends does not currently offer a loyalty program. However, customers can benefit from the brand's regular promotions and discounts to maximize their savings on future purchases.
Customer Reviews:
Customer reviews for Afends are generally positive, praising the quality and style of the clothing as well as the brand's commitment to sustainability. Customers appreciate the unique designs and comfortable fit of the items, often highlighting their longevity and durability. The brand's prompt and helpful customer service is also frequently mentioned in positive reviews.
Community Involvement:
Afends actively engages in community involvement and supports various social and environmental causes. They collaborate with like-minded organizations to drive positive change and raise awareness about sustainability. Through initiatives such as beach clean-ups and charity partnerships, Afends demonstrates its commitment to giving back to the community.
Shipping and Costs:
Afends offers worldwide shipping, with costs varying depending on the destination. The brand provides estimated delivery times and tracking details to ensure customers can closely monitor their shipments. Shipping costs are calculated during the checkout process and are transparently displayed for customers' convenience.
In conclusion, Afends is a reputable and sustainable fashion brand that offers high-quality clothing and accessories. While the prices may be relatively higher compared to some other brands, customers appreciate the unique designs, ethical manufacturing practices, and durability of Afends' products. The brand's commitment to customer satisfaction, extensive collection, and user-friendly website contribute to a positive shopping experience. Overall, Afends is an excellent choice for individuals seeking fashion that merges style with sustainability.