Afloral Reviews

Voted Good (5/5)

3957 Votes

58 Reviews

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In the Flower Market category

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0% users rated Terrible
9% users rated Poor
10% users rated Average
5% users rated Very Good
76% users rated Excellent
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C Consumer
109 days ago

Exemplary Customer Care Amidst Setbacks: Review

Delving into my experience, I must highlight the outstanding service and top-notch products. Initially, my excitement was dampened by a stolen package, leaving me disheartened. However, swiftly addressed this issue with grace and efficiency, promptly replacing the order and refunding my shipping expenses. Despite their small team, taking 48 hours to respond, their dedication to customer satisfaction shines through. The replacement order surpassed all expectations, boasting premium faux flowers of impeccable quality. My trust in this brand has only deepened, and I eagerly anticipate further purchases from
C Consumer
109 days ago

From Misfortune to Beauty:’s Exceptional Service Shines Bright

Having encountered the unfortunate event of my first order being stolen, I found myself not only disappointed but also worried about the service that would follow. However, proved me wrong at every turn. Despite being a small operation with a 48-hour response time, their customer service team handled my situation with grace and efficiency. Not only did they promptly replace my stolen order, but they also refunded my shipping costs without hesitation. The quality of the faux flowers I received in my replacement order surpassed my expectations, leaving me truly impressed with their products. Each bloom exuded a lifelike beauty that added a touch of elegance to my home.'s dedication to customer satisfaction and their commitment to delivering high-quality products have won me over as a loyal customer. I am grateful for their exceptional service and look forward to exploring more of their offerings in the future. Thank you,, for turning a moment of disappointment into a lasting impression of excellence.
C Cammye Little
242 days ago

Transformed My Space with Lifelike Beauty

My experience with has been nothing short of amazing. After purchasing the faux potted palm, I was blown away by the lifelike quality and attention to detail. It truly transformed my living space, adding a touch of natural beauty without the maintenance. The care taken in packaging was evident, and the prompt delivery within 3 days was the cherry on top. I am beyond satisfied with my purchase and the exceptional service. Thank you,, for making my home more beautiful and realistic!
C Cammye Little
242 days ago

Absolutely Stunning Faux Potted Palm!

My experience with has been nothing short of amazing. I recently purchased the faux potted palm, and it has exceeded all my expectations. The craftsmanship is truly remarkable, capturing every intricate detail to make it look incredibly realistic. Upon arrival, I was delighted to find that it had been meticulously packaged, ensuring that it reached me in pristine condition. What's more, the swift delivery within just 3 days of placing the order was the cherry on top of an already fantastic experience. As a result, I'm a thoroughly satisfied customer who will definitely be returning for more.
C Cammye Little
242 days ago

Exquisite and Lifelike Delight!

This testimonial for encapsulates my sheer joy upon receiving the faux potted palm. The craftsmanship is exquisite, capturing the essence of nature with stunning realism. Unwrapping the package revealed a carefully secured treasure, reflecting the care put into the product’s presentation. Within a mere three days, the palm graced my home, immediately elevating its aesthetic. As a delighted customer, I am thoroughly satisfied with my purchase, grateful for the beauty it has brought into my life.
L Loree
267 days ago

Reliable and Fair: AFLORAL Saves the Day

When I encountered a shipping address mix-up with, I was initially worried. However, AFLORAL's exceptional customer service quickly put my concerns to rest. They not only rectified the situation promptly but also did so with fairness and understanding. I was truly impressed by their commitment to standing behind their products and ensuring customer satisfaction. Thank you, AFLORAL, for your reliability and integrity.
L Loree
267 days ago

The True Definition of Outstanding Customer Service

From the moment I encountered AFLORAL, I knew I was in for a remarkable experience. Despite a minor hiccup with the shipping address, AFLORAL's exceptional team showcased unwavering dedication to resolving the issue promptly and fairly. Their commitment to customer satisfaction goes above and beyond industry standards, leaving me deeply impressed and grateful for their impeccable service. Thank you, AFLORAL, for setting a shining example of what a great company truly is.
L Loree
267 days ago

Unwavering Customer Support at Its Best

Reflecting on my recent experience with AFLORAL, I must commend their exceptional customer service. Despite a minor hiccup in the shipping address, the team at AFLORAL exceeded my expectations by swiftly resolving the issue with fairness and efficiency. Their dedication to customer satisfaction truly sets them apart. Thank you, AFLORAL, for your unwavering support.
C customer
426 days ago

A Flawless Recovery: From Packaging Woes to Outstanding Service

From frustration to satisfaction, my experience with took an unexpected turn. Initially, my order arrived sans packaging, leaving the delicate contents vulnerable to mishandling. To my dismay, the greenery was in disarray, with leaves shed and wires exposed. Disheartened by the subpar quality, I doubted if I'd ever return. However, their customer service team became my saving grace. With prompt and empathetic email exchanges, they addressed my concerns and rectified the situation. What was once a 1-star disappointment transformed into a 3-star acknowledgment of their efforts. Their genuine commitment to customer satisfaction deserves praise. While the product quality still raises caution, the exemplary customer service has left a positive impression. may have faltered with packaging and initial quality, but their redemption through stellar service speaks volumes. They've turned a skeptic into a reconsidering customer. Thank you for going above and beyond.
C customer
426 days ago

Exceptional Customer Service and Responsive Support!

When my order from arrived without proper packaging, I was beyond disappointed. The stems were haphazardly floating around, and the greenery was torn off in transit, with leaves constantly shedding due to excessive hot glue. The overall quality did not justify the hefty price tag, and I was inclined to swear off future purchases. However, after reaching out to their customer service, everything changed. I was pleasantly surprised by the exceptional level of support I received via email. The team was incredibly responsive and worked diligently to rectify the situation. Not only did they address my concerns promptly, but they also went above and beyond to fix my order. It's rare to encounter such dedicated customer service, and I truly appreciate their efforts in turning my negative experience into a positive one. I've since revised my initial 1-star rating to a 3-star, acknowledging the commendable customer service. While I remain somewhat cautious about the product quality, the outstanding support I received has left a lasting impression. may have faltered with the product, but their unwavering commitment to customer satisfaction is truly commendable.
C customer
426 days ago

An Unexpected Journey to Exceptional Customer Service

Upon receiving my order from, I was dismayed to find it arrived without proper packaging. The delicate stems were floating loosely, greenery torn off, with leaves constantly shedding due to excessive hot glue. Broken spots with exposed wire further marred the overall quality, leaving me disappointed with the high price paid. Doubtful of future purchases, I swiftly initiated a return and cancellation process. UPDATE: Engaging with their customer service team via email completely changed my outlook. Their responsiveness and commitment to rectifying my order concerns were exceptional. Consequently, my initial one-star rating has been upgraded to three stars. In conclusion, while the product quality initially left much to be desired, the outstanding customer service experience has left me pleasantly surprised. shines in their dedication to customer satisfaction, turning a disappointing situation into a positive one.
A Ariadna C
489 days ago

Exceptional Customer Service and Product Resolution

I recently had an unexpected experience with when I received the wrong item in my order. I had eagerly awaited the arrival of the 15 feet Norfolk garland, which I had patiently waited for as it was often out of stock. To my dismay, I received a potted pine tree instead. Despite my initial disappointment, I reached out to customer service and, after a brief period of uncertainty, they promptly responded and went above and beyond to rectify the situation. Afloral not only allowed me to keep the pine tree but also swiftly sent me the correct garland that I had been longing for. This level of understanding and dedication to customer satisfaction truly impressed me. It's reassuring to know that even in the face of a mistake, the company was able to resolve the issue with such professionalism and generosity. I commend for their exceptional customer service and commitment to making things right. This positive experience has solidified my loyalty as a customer, and I look forward to continuing to support a company that values its customers. Thank you, afloral, for turning what could have been a disappointing experience into a testament of your outstanding customer care.
A Ariadna C
489 days ago

Afloral Saves the Day: Turning Mistakes into Opportunities

As an avid fan of, I had my heart set on the exquisite Norfolk garland, but it seemed to elude me with its frequent out-of-stock status. Determined, I diligently checked their website daily until fortune smiled upon me, and I secured a coveted 15-foot garland. Alas, my excitement turned to dismay when a potted pine tree arrived instead. Despite the mix-up,'s holiday collection was now sold out, leaving me disheartened. Turning to their customer service for help, I anxiously awaited a resolution. To my delight, Afloral not only allowed me to keep the unexpected pine tree but also swiftly dispatched a replacement Norfolk garland to right the wrong. Their proactive response and genuine care in rectifying the error not only restored my faith in their brand but also left me even more impressed with their exceptional customer service. This experience reaffirmed my loyalty to Afloral, knowing that they not only deliver stunning products but also go above and beyond to rectify any issues that may arise. Thank you, Afloral, for transforming a simple error into a shining example of outstanding customer care.
A Ariadna C
489 days ago

Exemplary Customer Service and Generosity

My experience with has been truly unforgettable. After eagerly anticipating the Norfolk garland and finally securing one, my excitement turned to disappointment when a potted pine tree arrived instead. Despite initial frustration, Afloral's exceptional customer service shone through. They not only allowed me to keep the unexpected item but also promptly replaced it with the coveted garland. The gesture of generosity and the swift resolution of the issue have earned my continued loyalty. Afloral's commitment to customer satisfaction is unparalleled, and I am grateful for their dedication. I look forward to future purchases with confidence in their outstanding service.
K Karen Andrus
495 days ago

Exceptional Quality and Customer Service – Afloral Exceeds Expectations

Afloral has been my go-to for years, and their products never fail to impress me. The superior quality and attention to detail have kept me coming back time and time again. Recently, I encountered an issue with a missing package, despite the carrier's confirmation of delivery. However, Afloral's exceptional customer service promptly re-sent my order, showcasing their commitment to customer satisfaction. I am continually amazed by the outstanding service provided by this remarkable company. Thank you, Afloral, for consistently going above and beyond!

Introduction is an online floral retailer that offers a wide range of artificial flowers, greenery, and floral supplies. With a commitment to quality and customer satisfaction, has become a popular choice for individuals, event planners, and DIY enthusiasts who want to create beautiful floral arrangements that last.

Pros and Cons

  • Pros:
    • Huge selection of artificial flowers and greenery
    • High-quality products that look realistic
    • Competitive pricing
    • Easy-to-navigate website
    • Responsive and helpful customer service
    • Flexible return and exchange policy
    • Regular promotions and discounts
    • Positive customer reviews and strong reputation
  • Cons:
    • Shipping costs can be expensive
    • Limited community involvement

User Experience

Pricing and Value for Money With affordable prices, offers great value for money. The website strives to provide competitive pricing without compromising on quality. Customers can find a wide range of products at different price points to suit their budget. Regular promotions and discounts further enhance the value for money, allowing customers to save even more on their purchases.

Customer Service takes pride in its exceptional customer service. The company has a dedicated support team that is responsive, knowledgeable, and courteous. Customers can reach out via phone or email with any inquiries or concerns, and they can expect prompt and helpful assistance throughout the purchasing process.

Product Quality and Selection

The artificial flowers and greenery offered by are of excellent quality. The company ensures that all products are crafted with attention to detail, resulting in realistic and lifelike arrangements. With a vast selection of flowers, foliage, and floral supplies, customers can find everything they need to bring their floral visions to life.

Website Usability is designed for ease of use. The website features clear categorization, search functionality, and filters, making it effortless to find specific products or browse through different collections. The checkout process is straightforward, and customers can track their orders easily. Overall, the website provides a seamless and convenient shopping experience.

Returns and Exchanges offers a flexible return and exchange policy. If customers are not satisfied with their purchase, they can initiate a return within a specified timeframe. The process is hassle-free, and the company ensures a smooth and quick resolution. However, customers may be responsible for the return shipping costs.

Promotions and Discounts regularly introduces promotions and discounts to provide its customers with additional savings opportunities. These promotions can include site-wide sales, seasonal discounts, or exclusive offers for newsletter subscribers. Customers can take advantage of these promotions to get more value from their purchases.


With numerous positive customer reviews and a strong reputation, has established itself as a trustworthy and reliable online floral retailer. The company's commitment to customer satisfaction, high-quality products, and excellent service has earned the trust and admiration of its customers.

Payment Options offers a variety of payment options to accommodate customer preferences. Customers can safely and securely make purchases using major credit cards such as Visa, Mastercard, and American Express. Additionally, the website supports payment through PayPal, providing an extra layer of security and convenience.

Loyalty Programs

While does not currently offer a specific loyalty program, the company values its customers and regularly rewards them with promotions, discounts, and special offers. Customers can join the mailing list to stay updated on the latest deals and exclusive discounts.

Customer Reviews

Customer reviews play an important role in showcasing the satisfaction and experiences of previous buyers. has received overwhelmingly positive customer reviews, highlighting the exceptional quality of its products, friendly customer service, and prompt delivery. These reviews further reinforce the company's commitment to excellence.

Community Involvement

While focuses primarily on providing high-quality products and excellent customer service, it could enhance its community involvement initiatives. Partnering with charitable organizations, hosting local events, or supporting community projects can help strengthen the brand's connection with its customers and create a positive impact.

Shipping and Costs offers shipping services to customers worldwide. Shipping costs are calculated based on the order's weight, destination, and selected shipping method. While the company aims to provide competitive shipping rates, customers should be aware that shipping costs can vary and may appear relatively high, particularly for international orders. However, these costs are justified by the quality of packaging and prompt delivery. In conclusion, is a reputable online retailer that excels in providing high-quality artificial flowers, greenery, and floral supplies. With competitive pricing, excellent customer service, and an extensive selection, offers a seamless shopping experience. However, customers should consider the shipping costs and the limited community involvement. Overall, is highly recommended for those looking to create stunning and long-lasting floral arrangements.