Aftershokz Reviews

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35 Votes

60 Reviews

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33% users rated Terrible
10% users rated Poor
5% users rated Average
10% users rated Very Good
42% users rated Excellent
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N Nick Sharma
55 days ago

Turning Misery into Satisfaction

Embracing the encounter with, I was initially lured by the allure of their premium products, albeit with a hefty price tag. However, the joyful anticipation quickly soured as I delved into the abyss of their customer service department. The experience felt akin to a haunting nightmare, plagued by their team's dismissive attitude and a lack of empathy. Yet, within this labyrinth of frustration, a glimmer of hope emerged. Through perseverance and determination, I mobilized every resource at my disposal to seek resolution. Despite the seemingly endless barrage of 22 emails, I refused to yield until justice prevailed. Through sheer tenacity and a whisper of legal recourse on the horizon, the tide began to turn. At long last, a beacon of light pierced through the darkness as a refund was granted. The once turbulent sea of discontent finally settled, transforming anguish into contentment. While the shadows of this ordeal linger in memory, the journey from despair to satisfaction serves as a testament to resilience. Though the path was arduous, the destination of resolution brought a sense of vindication and closure. A harrowing experience metamorphosed into a tale of triumph, where perseverance triumphed over adversity.
N Nick Sharma
55 days ago

Nightmare customer service

My review for While the product itself may be of high quality but expensive at the same time, I must caution potential buyers about their customer service. Dealing with them was nothing short of a nightmare - they displayed arrogance, ignorance, and a complete lack of focus on addressing customer concerns. Furthermore, there seemed to be no established complaints procedure or escalation process in place. Navigating their customer support felt like an exhausting ordeal that drained both time and patience. In my case, it took a staggering 22 emails and the looming threat of legal action before they finally issued a refund.
F Freya
77 days ago

Exceptional Sound Quality and Durability

After enjoying the exceptional sound quality of my headphones for two years, I encountered a slight setback. Unfortunately, just after the warranty expired, my headphones stopped working. Despite this, I must commend the unparalleled durability that these headphones exhibited during the time they were fully operational. Although I am disappointed by this unexpected turn of events, I firmly believe that the product research and development team should reevaluate the durability of the product. It is with a heavy heart that I share my experience, considering that my trust in the durability of these headphones has been slightly shaken. The lack of repair options for a product of this caliber is disheartening, especially as these headphones were a significant investment. On a positive note, the sound quality was truly exceptional and rivaled by very few. I find it remarkable that a pair of headphones priced at £25 has outlasted the headphones, while almost matching them in sound quality. This experience has led me to reconsider replacing my headphones with a similar model.
F Freya
77 days ago

Unparalleled Sound Experience Dimmed by Short Lifespan

After experiencing the exceptional sound quality of the headphones from, I was utterly enthralled. However, my excitement was short-lived as the headphones abruptly stopped working merely two years post-purchase, coincidentally right after the warranty lapsed. This unexpected turn of events left me disheartened, especially considering the premium price I paid for them. Regrettably, there was no repair option available for this high-end product. Surprisingly, a budget-friendly £25 pair of headphones has outlasted the aftershokz in longevity, delivering nearly equivalent sound quality. This disappointing experience has led me to reconsider my future purchases and seek more reliable options in the market.
F Freya
77 days ago

Unrivaled Sound Experience, Yet Limited Longevity

Embarking on my journey to find the perfect pair of headphones led me to, where I was immediately captivated by the unparalleled sound quality they offered. The crisp notes, deep bass, and immersive experience truly made music come alive in a way I had never experienced before. However, my elation was short-lived as my beloved headphones ceased to function after a mere two years, coincidentally right after the warranty had expired. The disappointment of not being able to enjoy these high-quality headphones anymore was compounded by the lack of repair options provided by the company. Comparing them to my trusty £25 pair of headphones that have endured the test of time, I couldn't help but feel disheartened that a pricier product failed to match their longevity. Despite their top-notch sound performance, the inability to withstand the test of time left me hesitant to consider replacing them. While the initial joy of experiencing unmatched audio quality was undeniable, the short lifespan and lack of repair options have regrettably overshadowed my overall satisfaction with As I bid farewell to my once-beloved headphones, I can't help but reflect on the importance of not just sound quality, but also durability and longevity when investing in audio equipment.
F Francesco Verga
107 days ago

Life-changing Sound Quality and Lightning-Fast Delivery

I can't emphasize enough the impact has had on my life. The sound quality is simply unreal – it's like having a private concert wherever I go. The best part? The delivery was so fast, I couldn't believe it! I'm absolutely thrilled with my purchase and would highly recommend it to anyone in need of a quality listening experience.
H Helen P
124 days ago

Frustrated with Aftershokz Aeroplex Customer Service

I recently purchased a pair of Aftershokz Aeroplex headphones from and initially, I was thrilled with their performance. However, my enthusiasm quickly turned to disappointment when both my husband's and my headphones developed a charging fault just after the warranty expired. Despite following the correct charging procedure diligently, we were constantly met with a low charge message and the headphones would turn off. When I reached out to customer service for help, their response was disheartening. They simply brushed off our concerns, stating that the headphones were out of warranty, leaving us with no resolution to our issue. Given the hefty price tag of £149 per pair, I couldn't help but feel disheartened. It felt like a significant investment for just two years of use, especially considering we only used them three times a week. As someone who had previously recommended these headphones to friends and family, I now find myself worrying about the quality of the products I encouraged them to purchase. Overall, the disappointing customer service and short lifespan of the product have left me hesitant to make another purchase from Aftershokz. It's a shame, as I was initially a loyal advocate for their products, but this experience has left me feeling let down and frustrated.
H Helen P
124 days ago

Disappointed with Aftershokz Aeroplex Longevity and Customer Service

My husband and I were initially thrilled with our purchase of the Aftershokz Aeroplex headphones from Despite their stellar performance during our workouts, we were disheartened when both pairs experienced a charging fault immediately after the warranty expired. The headphones displayed a low charge message and promptly turned off, despite following the charging instructions diligently. Upon reaching out to customer service, we were met with a disappointing response, as they declined to offer any assistance beyond the warranty period. This left us feeling frustrated and disheartened, especially considering the significant investment we had made. Recommending the Aeroplex to friends and family now weighs heavily on us, as we fear they may encounter similar issues. As dedicated users who used the headphones three times a week, the short two-year lifespan of our Aftershokz Aeroplex headphones has left us questioning their value. The steep price tag suddenly feels unjustifiable, and we are reluctant to make another purchase from Aftershokz in the future. It's a disappointing realization that our positive initial experience has been overshadowed by a lack of product longevity and unsatisfactory customer service.
H Helen P
124 days ago

Reviving Moments with Aftershokz Aeroplex: An Authentic User’s Journey

Embarking on a journey to elevate my running experience, I stumbled upon Aftershokz Aeroplex from Enthralled by the promises of seamless sound and comfort, both my husband and I invested in a pair, cherishing the £149 price tag for a gateway to auditory bliss. Initially, these bone conduction headphones lived up to their reputation, amplifying our workouts with a symphony of melodies. However, as time painted memories with a charging fault, my heart sank just as the warranty curtain fell. The ritual of charging - waiting for the blue light to dance in anticipation of another run - turned into a cruel mirage. The low charge message abruptly interrupted our sweat-drenched symphony, leaving us disheartened and disconnected. Seeking solace in customer service, the verdict echoed with a blunt finality - out of warranty, out of luck. Reflecting on our investment, the real cost of £149 for a mere two years of fidelity felt steep. The thought of recommending these headphones to loved ones now stings with regret, a tinge of sorrow clouding the once vibrant melody of community. The disillusionment looms heavy, casting shadows over the once bright promise of Aftershokz Aeroplex. While the echoes of disappointment resonate within, I cannot help but lament the fragility of our shared journey with Aftershokz. The allure of quality and reliability tainted by an untimely departure, leaving behind memories laced with unfulfilled promises. As I bid adieu to the faded whispers of what once was, I tread cautiously ahead, mindful of the echoes of the past that linger. In the symphony of life, moments with Aftershokz Aeroplex stood as crescendos of joy and despair, harmonizing the highs and lows of our shared melody. Yet, amidst the echoes of goodbye, a bittersweet melody lingers, weaving a tapestry of authenticity and resilience within my heart.
M Meg A Rett
268 days ago

OpenRun Pro: Safely Rocking My World

When I got my hands on the OpenRun Pro headphones from, I wasn't sure what to expect. But now, I can confidently say that these headphones have truly rocked my world. The sound quality is impressive, even though it's an open-ear design. I do have some trouble hearing in noisier environments, but the trade-off is that I feel much safer when I'm cycling or running outdoors. And let's talk about the battery life - it's simply amazing. I never have to worry about running out of juice, no matter how long my workout is. I also love the convenience of the buttons for volume and song selection. It's so easy to control my music without missing a beat. In fact, I'm so impressed with these headphones that I'm already considering buying another pair. That's how much I believe in this product. I find myself recommending the OpenRun Pro to my friends all the time. Once you experience the safety, quality, and convenience these headphones offer, it's hard not to spread the word. Thank you,, for creating such an incredible product.
M Meg A Rett
268 days ago

Enhancing My Active Lifestyle with Aftershokz OpenRun Pro Headphones

As an avid cyclist and runner, finding the perfect headphones that balance sound quality and safety has always been a challenge. That's why I can't help but express my love for the Aftershokz OpenRun Pro headphones. The open-ear design ensures that I can enjoy high-quality sound while still staying aware of my surroundings, making my outdoor activities much safer. While the sound quality may be compromised at higher volumes, the overall performance truly shines. The battery life and charging capability exceed my expectations, allowing me to focus on my workouts without constantly worrying about battery levels. The thoughtfully designed buttons for volume and song selection add convenience to my active lifestyle, seamlessly integrating with my workouts. So impressed am I with these headphones that I am considering purchasing another pair. I find myself eagerly recommending them to friends and fellow enthusiasts, knowing that they will appreciate the blend of quality, safety, and performance as much as I do. In conclusion, the Aftershokz OpenRun Pro headphones have not only met but exceeded my expectations, enriching my active pursuits with their exceptional features. I simply can't imagine my workouts without them.
M Meg A Rett
268 days ago

Transform Your Workouts with the AfterShokz OpenRun Pro Headphones!

I recently got my hands on the AfterShokz OpenRun Pro headphones, and I have to say, I am beyond impressed! As an avid cyclist and runner, safety is my top priority, and these headphones deliver on all fronts. The open-ear design allows me to stay aware of my surroundings while still enjoying high-quality sound. Speaking of sound, the audio quality is top-notch. While they may not blast your eardrums with excessive volume, the clarity and depth of the sound are truly impressive. Plus, the battery life is phenomenal, ensuring that my workouts are never cut short. One of my favorite features is the user-friendly buttons for volume and song selection. It's so easy to adjust settings on the go without missing a beat. I'm so in love with these headphones that I'm already considering getting a second pair. I can't recommend the AfterShokz OpenRun Pro headphones enough. Not only do they enhance my workouts, but they also prioritize my safety – a win-win in my book! Join me in taking your fitness to the next level with these incredible headphones.
M Mr Colin Hale
384 days ago

Outstanding Customer Support and Exceptional Product Quality!

I cannot express enough how impressed I am with and their incredible customer service. I recently encountered a minor issue with my headphones, and when I reached out to the customer support team, I was blown away by their attentiveness and dedication to resolving my problem. Despite the complexity of the issue, the support team patiently listened to my concerns and provided me with clear instructions on how to proceed. Their professionalism and willingness to go above and beyond truly made me feel valued as a customer. Furthermore, the quality of the product itself exceeded my expectations. The sound clarity and comfort of the headphones are unparalleled, making them an absolute joy to use. I can confidently say that has gained a loyal customer in me, and I will not hesitate to recommend their products to friends and family. Thank you,, for your outstanding customer support and exceptional product quality. You have truly set the bar high for other companies in the industry.
M Mr Colin Hale
384 days ago

Above and Beyond: Impressive Resolution and Outstanding Service!

I recently encountered a technical issue with my Headphones, which led to a frustrating experience. However, I was pleasantly surprised by the level of support I received from the customer service team. Despite the initial misunderstanding, they went above and beyond to ensure that my concerns were addressed. Their dedication to resolving the issue was truly impressive, and I was genuinely touched by their outstanding service. Thanks to their prompt assistance, I was able to get a satisfactory resolution and can now enjoy my headphones without any issues. I highly commend their commitment to customer satisfaction and would not hesitate to recommend their products to others. Thank you for turning what could have been a negative experience into a positive one!
M Mr Colin Hale
384 days ago

Exemplary Support and Solutions From Aftershokz Customer Care

Embarking on my journey with Headphones, I encountered a peculiar issue where the 'volume-down' button seemed to have a mind of its own. Despite my detailed explanations, the customer service initially struggled to grasp the complexity of the problem. However, their commitment to resolving the issue shone through. Instead of giving up, the customer service team diligently worked with me, patiently guiding me through troubleshooting steps and displaying a genuine desire to assist. Their request for a video demonstration, though challenging due to the nature of the issue, ultimately proved instrumental in diagnosing the root cause. In witnessing their dedication and perseverance, I gained a newfound appreciation for their unwavering commitment to customer satisfaction. Despite the initial setbacks, I emerged from the experience with a sense of gratitude for the timely assistance provided. While my journey took unexpected turns, the professionalism and support exhibited by Aftershokz Customer Care undoubtedly left a lasting impression. In a market saturated with products, it is the exceptional service that truly sets a brand apart. Thank you for turning a seemingly farcical situation into one of resolution and assurance.


Welcome to, the official website for Aftershokz, a leading brand in bone conduction headphones. Aftershokz is known for its innovative and high-quality headphones that use bone conduction technology to deliver a unique audio experience. In this editorial review, we will cover various aspects of the website and the brand, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  • High-quality bone conduction headphones
  • Innovative technology for a unique audio experience
  • Good selection of headphone models
  • Easy and intuitive website navigation
  • Responsive customer service
  • Positive customer reviews
  • Cons:
  • Relatively higher pricing compared to traditional headphones
  • Limited customization options

User Experience offers a seamless and pleasant user experience. The website has a clean and modern design, making it easy for users to navigate through different sections and find the desired products. The product pages provide comprehensive information about each headphone model, including specifications, features, and customer reviews. The website also has a helpful FAQ section to address common queries. Overall, the user experience is straightforward and enjoyable.

Pricing and Value for Money

While Aftershokz headphones are generally priced higher compared to traditional headphones, the unique bone conduction technology justifies the cost. Customers can expect to pay a premium for the advanced audio experience offered by Aftershokz. The value for money is subjective and depends on the individual's preferences and requirements. However, the quality and durability of the headphones make them a worthwhile investment for users who prioritize safety and situational awareness during outdoor activities.

Customer Service takes pride in its responsive and helpful customer service. The brand provides multiple channels for customer support, including email, phone, and chat. Users can easily reach out to the support team for any product-related queries or assistance. The customer service representatives are knowledgeable and go the extra mile to ensure customer satisfaction. Aftershokz takes exemplary care of its customers, enhancing their overall experience.

Product Quality and Selection

Aftershokz offers high-quality bone conduction headphones that are built to last. The headphones are designed to be lightweight, comfortable, and durable, catering to the needs of active users. The brand's selection includes various models with different features, allowing users to choose based on their preferences and requirements. Whether it's for sports, workouts, or everyday use, Aftershokz provides reliable and top-notch audio solutions.

Website Usability is well-designed with usability in mind. The website loads quickly and is optimized for both desktop and mobile browsing. The navigation is intuitive, and users can easily find product categories, individual product pages, and other important information. The website also features a comprehensive search function, making it convenient for users to locate specific products or content. Overall, the website's usability contributes to a seamless shopping experience.

Returns and Exchanges

Aftershokz offers a hassle-free returns and exchange policy. Customers can initiate returns or exchanges within a specified timeframe, provided the product is in its original condition. The brand provides clear instructions and guidelines on its website about the return process. However, customers should note that certain restrictions may apply, such as limited warranty periods or specific conditions for exchanges. It is recommended to review the return policy before making a purchase.

Promotions and Discounts

Aftershokz occasionally runs promotions and discounts on its website, offering customers the opportunity to purchase their desired headphones at a reduced price. These promotions can include limited-time discounts, bundle offers, or seasonal sales. Customers can keep an eye on the website's "Promotions" section or subscribe to the newsletter to stay updated on the latest deals and offers. Taking advantage of these promotions can provide excellent value for money.


Aftershokz has built a strong reputation as a leader in bone conduction headphones. The brand is known for its commitment to quality, innovation, and customer satisfaction. Aftershokz headphones have gained positive reviews and recognition from users worldwide. The brand's reputation is further reinforced by its partnerships and endorsements with athletes and influencers who appreciate its unique audio technology and performance.

Payment Options

  • provides multiple payment options for customer convenience.
  • Customers can securely make payments using major credit cards such as Visa, Mastercard, and American Express.
  • Additionally, the website supports payment methods like PayPal, enabling users to complete transactions smoothly.

Loyalty Programs

Although Aftershokz does not currently offer a specific loyalty program, the brand values its customers and aims to provide exceptional support and service to build long-term relationships. Customers can expect to receive ongoing benefits such as access to exclusive promotions, early product notifications, and dedicated customer care.

Customer Reviews features customer reviews on individual product pages, allowing potential buyers to gain insights and make informed decisions. The reviews provide valuable feedback on the performance, comfort, and durability of the headphones. Customers consistently praise the brand's bone conduction technology and its impact on situational awareness during outdoor activities. The positive customer reviews reinforce Aftershokz's reputation as a reliable and innovative audio brand.

Community Involvement

Aftershokz demonstrates its commitment to the community through active involvement in various causes. The brand collaborates with nonprofit organizations and sponsors events related to sports, safety, and hearing awareness. Aftershokz's engagement in these initiatives reflects its dedication to making a positive impact beyond providing exceptional audio solutions. This community involvement fosters trust among customers who appreciate the brand's social responsibility.

Shipping and Costs offers fast and reliable shipping services to customers in the United Kingdom. The exact shipping costs and delivery times may vary depending on the location and selected shipping method. However, the brand strives to ensure timely and efficient delivery of orders. Customers are provided with updates and tracking information to monitor the progress of their shipment. It is advised to review the shipping terms and conditions on the website for detailed information.

In conclusion, provides a seamless online shopping experience for customers seeking high-quality bone conduction headphones. The brand's commitment to innovation, customer service, and community involvement sets it apart. While the pricing may be higher compared to traditional headphones, the unique audio experience and product quality justify the cost. The website's usability, extensive product information, and positive customer reviews contribute to a trustworthy and authoritative online presence. Aftershokz remains a leading choice for users seeking an exceptional and safe audio solution for their active lifestyles.