Users Voice for Agoda
2% users rated Poor
0% users rated Average
1% users rated Very Good
7% users rated Excellent
Rate Agoda Coupons Store
| Nov 2022 | 5 | 1 | 4.5 | 3 | 1 | 3.6 |
|---|---|---|---|---|---|---|
| Dec 2022 | 2.2 | 5 | 5 | 5 | 5 | 5 |
| Jan 2023 | 5 | 1.5 | 4.1 | 5 | 1 | 5 |
| Feb 2023 | 1.3 | 5 | 5 | 1.8 | 5 | 5 |
| Mar 2023 | 1.2 | 5 | 5 | 5 | 5 | 5 |
| Line Chart for Rating of peer stores |
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Detailed Agoda Review by Akshita Ajitsariya
Introduction
Agoda is an online travel booking platform that connects users to a vast network of hotels, vacation rentals, and resorts worldwide. Since its establishment in 2005, the platform has grown to become one of the largest and most popular travel booking websites globally. Agoda.com prides itself on offering unparalleled convenience and flexibility to travelers with travel options ranging from budget to luxury travel.Pros and Cons
Agoda.com has several advantages, including a vast selection of travel options, competitive prices, and easy-to-use website interface. However, some users have reported issues with customer service, hidden fees, and delayed refunds.User Experience
Agoda.com offers a user-friendly interface that makes booking travel options easy and straightforward. The website allows users to search for travel options by destination, date, and preference. Users can also filter their search results by price, amenities, and accommodations. The website is also mobile-friendly, making it convenient for users to book travel options on the go.Pricing and Value for Money
Agoda.com offers competitive prices on travel options, including hotels, flights, and rental cars. The platform also offers daily deals and discounts to its users, making it a value for money option for budget-conscious travelers.Alternatives
Alternative travel booking platforms to Agoda.com include Booking.com, TripAdvisor, Expedia, and Hotels.com. Each platform has different features and advantages, and users are encouraged to compare and select the best option for their travel needs.Customer Service
Agoda.com offers customer support services, including online chat support, email support, and phone support, making it easy for users to reach out with inquiries or issues.Product Quality and Selection
Agoda.com offers a vast selection of travel options, including hotels, flights, vacation rentals, and activities. The platform also ensures quality travel experiences by verifying that all listed properties and activities meet the minimum quality standards.Website Usability
Agoda.com's website is easy to navigate, with a minimalist design that makes it easy for users to find what they need. The website is also mobile-responsive, making it accessible on different devices.Returns and Exchanges
Agoda.com's return and exchange policy vary depending on the booking terms and conditions of different travel partners.Promotions and Discounts
Agoda.com offers regular discounts and promotions to its users through its daily deals and newsletters.Reputation
Agoda.com has a positive reputation among travelers and industry experts, making it a trusted and reliable travel booking platform.Payment Options
Agoda.com accepts multiple payment options, including credit and debit cards, PayPal, and bank transfers.Loyalty Programs
Agoda.com offers loyalty programs, including Agoda Rewards, which enables users to earn points on their bookings and redeem them for future bookings.Customer Reviews
Agoda.com allows users to leave reviews and ratings for their travel experiences, providing valuable insight to other users and helping them make informed decisions.Community Involvement
Agoda.com is actively involved in community empowerment initiatives and philanthropic programs, making it a socially responsible and sustainable platform.Shipping and Costs
Agoda.com does not offer any shipping services as it is an online platform for booking travel options. However, some travel options may include delivery or transportation costs, which are clearly stated in the booking terms and conditions.Agoda Recent User Reviews
Duration
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Reviewer Name: Thanh Tam
Review Submission Date: 2023-02-13
Review Title: Very bad bad organization
Review Submission Date: 2023-02-13
Review Title: Very bad bad organization
Review Description: Very bad bad organization. We have closed our property since Covid time 2 years already but they still keep selling our property even we sent many emails and called them hundreds times. They made guests upset and made their partners disappointed. They not allow partner closed their listing by themselves! That is so bad!
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Reviewer Name: Beatrix Paskova
Review Submission Date: 2023-02-12
Review Title: Absolutely unhappy with an unethical…
Review Submission Date: 2023-02-12
Review Title: Absolutely unhappy with an unethical…
Review Description: Absolutely unhappy with an unethical way of scamming customers booking accommodation through Agoda... Agoda keeps changing prices that were confirmed... and invents their own exchange rates so that they can charge more when the payment is due ... their exchange rates are their own rates, they do not have anything to do with the official rates... what a business model is this!!!
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Reviewer Name: Upender Choudhary
Review Submission Date: 2023-02-12
Review Title: Worst booking platform.
Review Submission Date: 2023-02-12
Review Title: Worst booking platform.
Review Description: Worst booking platform.If you cannot owner the price don't run the business you scammers.I booked couple of tickets and Agoda charged me in full however failed to provide confirmations.And refund will take 30days estimated time, and not sure if these scammers will refund it.In case I don't have a refund in 30days I'll file a legal cyber crime complaint against you guys and you will be ending up paying more than expected.
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Reviewer Name: Ishan
Review Submission Date: 2023-02-11
Review Title: Horrible hotel experience in India using agoda…
Review Submission Date: 2023-02-11
Review Title: Horrible hotel experience in India using agoda…
Review Description: Booked a hotel in India using agoda app. The hotel was completely rubbish, under-construction, dirty, etc. I complained to Agoda and they just didn't want to register complaint against the hotel. Don't know if the customer service even understood me. There was no complaint section in the app. Uninstall it right away.
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Reviewer Name: Frederique RABIER BAGOEE
Review Submission Date: 2023-02-11
Review Title: Terrible customer service!!!!!!!
Review Submission Date: 2023-02-11
Review Title: Terrible customer service!!!!!!!
Review Description: Terrible customer service!!!!!!!Being used to Booking.com, this is a nightmare. BE CAREFUL before using AGODA.Due to a technical issue, I booked 3 rooms instead of 2 / 5 minutes apart.I contacted Agoda straight away, explaining the situation after receiving 2 confirmations instead of one by email Hotel booked for 3 nights the day before arrival. The hotel agreed to charge only the first night however AGODA keeps saying the refund is not possible. I tried to explain to a manager without luck
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Reviewer Name: Biolan Tibi
Review Submission Date: 2023-02-11
Review Title: they are not transparent
Review Submission Date: 2023-02-11
Review Title: they are not transparent
Review Description: they are not transparent - change prices after booking confirmation ! Also additional taxes that have to be paid at hotel are not included in the price - and also you are not given any warning about these compulsory taxes anytime during the booking process. This makes the price seem better then other offers !! So it is misleading
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Reviewer Name: Brett
Review Submission Date: 2023-02-11
Review Title: Worst company ever
Review Submission Date: 2023-02-11
Review Title: Worst company ever
Review Description: Worst company ever! Avoid at all costs. Booked a hotel in Bristol. Unfortunately my child was taken ill and was in hospital over the weekend we was supposed to visit.I rang Agoda explaining that I don’t want a refund just if I could change the dates. Was told no without any explanations as to why. No compassion to my situation Honestly can’t believe a simple thing like changing dates was turned down.
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Reviewer Name: Cheri B
Review Submission Date: 2023-02-10
Review Title: Steer away from the app
Review Submission Date: 2023-02-10
Review Title: Steer away from the app
Review Description: No cancel reservation read Payment due in app. Already visible on my credit card statement. I did not want to pay twice. Could not confirm payment with app Agoda customer service. Asked for cancel with hotel in correspondence with hotel. Denied. Not going to arrive to pay twice. Cost bucks. Not recommended.
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Reviewer Name: Brian C.
Review Submission Date: 2023-02-10
Review Title: This review is not about a specific property
Review Submission Date: 2023-02-10
Review Title: This review is not about a specific property
Review Description: I've used Agoda many times over the last 5 or 6 years.One thing I can say for sure is that the properties are not accurately represented.Pictures are not accurate.You cannot believe the reviews.Once I stayed at a property rated 8.5 out of 10 but it was more like a 1.TV did not work, refrigerator did not work and the hotel staff stole my clothes.I paid in advance so I contacted Agoda and nothing was done.I paid for 6 days and left after 3 days.This is just one example of many experiences with Agoda that properties were misrepresented.
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Reviewer Name: A khatib
Review Submission Date: 2023-02-09
Review Title: Don’t trust this company
Review Submission Date: 2023-02-09
Review Title: Don’t trust this company
Review Description: Don’t trust this company , they will take your money and never they accept to refund you even they promised is to be refunded if you cancelled 24 hours before booking. They don’t honor their promises
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