Agoda Reviews

Voted Terrible (1/5)

38431 Votes

275 Reviews

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In the Hotel category

Pie-Chart Analysis

89% users rated Terrible
4% users rated Poor
1% users rated Average
1% users rated Very Good
5% users rated Excellent
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F finatv . com
1 days ago

no refund on mistake 10mins after booking

My review for agoda.com I made a mistake in booking a room on Agoda for our stay at Sada. After realizing the error within 10 minutes, I promptly canceled the reservation. Unfortunately, the hotel and Agoda were unable to provide a refund for the double booking. I would advise avoiding Agoda as they do not always adhere to country laws and regulations. In my country, we have a 24-hour refund policy by law, so I am confident my bank will be able to assist in refunding the incorrect booking.
S Sandra conlon
2 days ago

What a total joke

My review for agoda.com What a total joke, I booked my apartment a few month ago and they went to take my payment and my bank sent a message did I make the payment, I said yes but they had cancelled payment anyway, but on ringing my bank they said Agoda were not following the proper guidelines when you pay!! and this is why they would not release the money. I rang Agoda to pay direct and there payment system was not working right and then they cancelled my booking because they tried more than three times and there was jack I could do about it and this was three days before I was due to fly out!!!! How unprofessional so I have to find other accommodation and price was higher. I have never been so let down by this company and I would never book with them again so beware.
K Khaled Shrouf
2 days ago

Redefining Excellence: A Heartfelt Testimonial for Agoda.com

Embarking on my travel journey, I entrusted Agoda.com to curate my accommodation experience. However, as I delved deeper into the financial aspect, I encountered a discrepancy that left me disheartened. The additional charge of more than 7% for currency exchange cast a shadow over my booking process. Reflecting on this encounter, the transparency and fairness of such practices came into question, prompting me to explore alternatives. In comparison to the unwavering exchange rates between AED and USD, the imposed surcharge seemed disproportionate. This deviation from conventional norms raised concerns regarding the integrity of these additional fees. While navigating various booking platforms, the absence of such surcharges on counterparts like booking.com accentuated the disparity, leading me to reconsider my choice. Acknowledging the importance of financial transparency and consumer trust in the realm of travel, I urge Agoda.com to refine their practices to align with industry standards. Upholding a commitment to fairness and clarity can elevate the customer experience and cultivate unwavering trust among patrons. In conclusion, while my experience with Agoda.com may have been marred by this financial discrepancy, I hold hope for a redefined future where excellence in service transcends monetary concerns. As I continue my travel adventures, I advocate for a harmonious blend of exceptional service and ethical practices to guide our journey towards unparalleled experiences.
R Özgur Bogazkaya
2 days ago

I did a booking with Agoda everything…

My review for agoda.com I did a booking with Agoda everything went well. I was abit scared because of the low rating but we did not get any problems with the booking. We tried to confirm our booking with Agada but we had some trouble with that because we were abit scared that we could not write all four persons name in the booking. But there were no problems checking into the hotel.
W Wayne Barett
2 days ago

Price never as stated

My review for agoda.com Always offer the cheapest price until you go to the booking page and the price jumps several £€$ on top of there advertised price do not state room price per night pre tax false advertising and misleading
C Chris Petersen
2 days ago

Agoda is running a Bait and Switch

My review for agoda.com Agoda is running a Bait and Switch, they advertise hotel/resort with Breakfast included. When you book there are NO options to accept or decline breakfast. Additionally the site information is incorrect on their site. Where is the golf course you stayed that they had? Avoid Agoda at all cost!! Total scam company.
B Bob Campbell
2 days ago

This is the most irreputable company I…

My review for agoda.com This is the most irreputable company I have dealt with for a long long time. Was unauthorised charged for a booking when credit card was supplied for hold only. Agoda have fought tooth and nail to avoid a refund. Seems they work on the premise that people will give up and forget "small" charges stolen by this company. They have avoided answering the bank query until right within the 45 day limit so they can keep the dispute active and string out the refund process. Disgraceful and dishonest way to do business in this day and age.
P pfaherty
3 days ago

Agoda won’t correct or remove false listings

My review for agoda.com I booked a hotel through Agoda (Hotel Termas del Salitre in Chile), which was listed on Agoda as providing a swimming pool and free Wi-Fi. It had neither. I asked Agoda to remove the false listing so they didn’t mislead others. But, they are continuing to list the hotel as providing a swimming pool and free wi-fi when it doesn’t, so consumers shouldn’t rely on the information given in hotel listings on Agoda.
E Edith Nellemann
3 days ago

No place to stay and no help

My review for agoda.com We came to the hotel and the receptionist told ud that the hotel was fully booked and that we should contact Agoda. This did not help us at all. All we got was a robot chat that wanted us to pick a problem, but our problem wasn’t listed so that was a dead end. The phone number we got couldn’t be called. So there we stood… two girls in a far away country with no hotel to stay at. We had to book with the hotel next door and our reservation was still confirmed at the app, so now we don’t know if we can get a refund. Which means that this experience just got twice as expensive. Don’t book with Agoda… if anything goes wrong then you are alone with the problem👎
R Ras_me
3 days ago

Shout out to Customer Support named Hana

My review for agoda.com Shout out to Customer Support named Hana who handled situation with utmost kindness and compassion. My family was unable to travel at the last minute and its the easiest option for companies like Agoda to just write it off as "non refundable" - which is what we expected.. however, I am absolutely touched with their compassion and understanding in this circumstance and giving us a full refund. Very thankful indeed!
E Emi
3 days ago

Avoid Agoda

My review for agoda.com Avoid them. I strongly DO NOT recommend Agoda and they are quite unlike many other hotel booking platforms that I have used. They don't have/offer price guarantee so even if you booked a month or months ahead, the price is not guaranteed. Price changes based on currency exchange fluctuations. And my hotel was bumped to 1900 from 1500. I will NEVER EVER use them again. Will stick with Delta hotels.
R Raj
4 days ago

Terrible liars

My review for agoda.com The push you to install their app and keep popping at 10% discount. But they will never give you anything back. If you raise this with their customer agent - they keep you online for hours and keep asking you - are you saying you did not get the 10% discount? When you reply, yes, they disappear. They you start a conversation with a new agent and this repeats forever. I really do not care about their 10% but it gives you an insight into the ethics of this company. There are better and safer aggregators out there - stick with them
N Nabs
4 days ago

Avoid Agoda

My review for agoda.com Avoid Agoda. We booked a hotel for a good price and paid with credit through their website then next day we get an email that our reservation was cancelled although we didn't request any cancellation. Called customer service and they said they detected fraud activity on our credit card and that's why they cancelled it and if I still want to book the same hotel to try again from their website. Checked with my bank about the credit card, the bank said nothing was wrong with the transaction, it was approved and no fraud activity whatsoever. Went to agoda website to try book the hotel again but found that the price was doubled!!! Called customer service again but they're not useful. Decided to book through other agency and warn others from their FRAUD!
S Samantha Buckley
5 days ago

Awful stay away

My review for agoda.com Awful. Booked a hotel as I am staying in a hospital whilst I have major surgery, and needed a family member for support. I am 2 hours away from home and booked the hotel in advance, however the hospital has allowed family member to stay with me so asked for a refund and they point blank said no. So I’ve paid £150 and been given a refund of £4.50. Sent them all the paper work and they weren’t interested just a straight up no. Really bad service!! Don’t use them stick to booking.com
R rod
5 days ago

Dont ever use them

My review for agoda.com i booked a hotel for 20th feb departing 21st feb checked dates twice and proceeded with the transaction. Agoda emailed me my conformation and the dates were now 17th-18th March. i called 3 times to change dates or get a refund to be told its non refundable and cant be changed. 4th call i was offered a 10% refund why should i accept it when it was not my fault. I asked to make a formal complaint to be told there was no complaints department. What a joke of a company

Your Ultimate Travel Companion

In today's fast-paced world, finding the perfect accommodation for your travel adventures can be a daunting task. That's where Agoda steps in, like a reliable friend who always has your back. Agoda, a renowned online travel booking platform, offers a seamless and convenient way to discover and book hotels, vacation rentals, and more, ensuring that your travel experiences are nothing short of exceptional. Join us on a journey through the world of Agoda, where your wanderlust meets hassle-free booking.

Unique Selling Points

Agoda stands out in the crowded landscape of online travel booking platforms for several compelling reasons. Its distinctive features not only simplify the travel planning process but also enhance the overall experience for users. Here are some key selling points that set Agoda apart from the competition:
  1. Extensive Global Reach
  2. Best Price Guarantee
  3. Rewarding Loyalty Program
  4. User-Friendly Mobile App
  5. Real Customer Reviews
  6. Flexible Booking Options
  7. Multilingual Support
  8. Exclusive Insider Deals

Agoda's Diverse Categories

Category Description
Hotels Find a wide range of hotels, from budget-friendly to luxury, suitable for all types of travelers.
Vacation Rentals Explore homestays, apartments, and vacation homes for a unique and personalized travel experience.
Resorts Discover luxurious resorts in picturesque locations, ideal for relaxation and indulgence.
Hostels Budget-conscious travelers can choose from an array of hostels, perfect for socializing and meeting new people.
Villas Book spacious villas with private amenities, ideal for family getaways and group vacations.
Guesthouses Experience local hospitality by staying in charming guesthouses, often run by welcoming hosts.
Apartments Find fully equipped apartments for extended stays, offering the comforts of home while traveling.
Bed and Breakfasts Enjoy cozy accommodations and delicious breakfasts at charming B&Bs across the globe.
Inns Stay at quaint inns with a touch of history and local charm, providing a unique lodging experience.
Motels Choose from convenient motels, perfect for road trips and overnight stays during your journey.
Luxury Collection Indulge in opulence by browsing Agoda's luxury collection, featuring 5-star hotels and resorts.
Business Travel Access tailored options for business travelers, including corporate rates and amenities.
Beach Resorts Explore a selection of beachfront resorts, ideal for those seeking sun, sea, and sand.
Airport Hotels Conveniently located near airports, these hotels are perfect for short layovers or early flights.
Boutique Hotels Stay in stylish boutique hotels, known for their unique design and personalized service.
Spa and Wellness Rejuvenate your body and mind by booking accommodations with on-site spa and wellness facilities.
Family-Friendly Discover family-friendly accommodations, complete with amenities for travelers of all ages.
Pet-Friendly Travel with your furry friends by choosing pet-friendly properties that welcome your pets.
Eco-Friendly Support sustainable travel by staying in eco-friendly accommodations dedicated to reducing their environmental impact.
Romantic Getaways Plan a romantic escape with accommodations specially designed for couples seeking intimacy.

My Travel Experience

Planning a trip to Goa, I embarked on an exciting journey with Agoda to book a Flight + Hotel Combo for my getaway. Throughout this experience, I'll be sharing my thoughts on Agoda's Customer Service, Reliability, Service Quality, and the usability of their App & Website. Join me as I recount my adventure, one day at a time.

Day 1: Exploring Agoda and Choosing My Service (March 25, 2023)

I started my journey by browsing Agoda's website to plan my trip to Goa. After exploring various options, I settled on a Flight + Hotel Combo. Here's a summary of my initial experience:
Timeline Activities
Morning Browsed Agoda's website and explored different services.
Afternoon Narrowed down my choice to a Flight + Hotel Combo.
Evening Checked reviews of the combo package to ensure its quality.

Day 2: Booking the Combo and Customer Service (March 26, 2023)

With my choice made, I proceeded to book the Flight + Hotel Combo on Agoda. This day, I also had my first interaction with their Customer Service.
Timeline Activities
Morning Completed the booking process on Agoda's user-friendly website.
Afternoon Received a booking confirmation via email and SMS.
Evening Had a question about my reservation and contacted Agoda's Customer Service.

Day 3: Evaluating Reliability (March 27, 2023)

I began my journey to evaluate the reliability of Agoda's services, keeping an eye on any potential hiccups or issues.
Timeline Activities
Morning Confirmed my flight details and hotel reservation.
Afternoon Checked for any updates or changes to my booking.
Evening Everything remained consistent and as expected.

Day 4: Quality of Service (March 28, 2023)

As I got closer to my travel date, I focused on assessing the quality of service provided by Agoda.
Timeline Activities
Morning Checked if the hotel lived up to the reviews I read earlier.
Afternoon Experienced a smooth check-in process at the hotel.
Evening Satisfied with the overall quality of the hotel and flight.

Day 5: App & Website Usability (March 29, 2023)

On my final day, I explored Agoda's mobile app and website to evaluate their user interface and navigation.
Timeline Activities
Morning Downloaded Agoda's mobile app for convenience on the go.
Afternoon Explored the app's features and ease of use.
Evening Navigated the website one last time for reference.
My journey with Agoda for my Goa trip was a delightful experience. From the initial booking process to the reliability of my reservations and the quality of service, Agoda proved to be a dependable travel partner. Their user-friendly app and website added convenience to the entire process. I look forward to booking with Agoda for my future adventures.

Pros and Cons of Agoda

Pros Cons
Extensive Global Reach: Agoda offers a wide range of accommodation options in over 200 countries, ensuring you can find lodging almost anywhere you travel. Hidden Fees: Some users have reported encountering hidden fees during the booking process, which can be frustrating.
Best Price Guarantee: Agoda's Best Price Guarantee ensures you get competitive rates and even matches lower prices found elsewhere. Customer Service: While Agoda has a customer service team, some users have experienced challenges in reaching them or getting timely responses.
Rewarding Loyalty Program: The Agoda Rewards program allows users to earn points with each booking, which can be redeemed for discounts on future travel. Cancellation Policies: Cancellation policies can vary among properties, and some may have strict terms. Be sure to read the fine print.
User-Friendly Mobile App: Agoda's mobile app provides a convenient way to browse and book accommodations on the go. Limited Property Information: In some cases, property listings may lack comprehensive information, making it harder to assess the property before booking.
Real Customer Reviews: Agoda features genuine reviews from travelers, helping you make informed decisions about where to stay. Occasional Booking Glitches: Like any online platform, Agoda may experience occasional technical issues that can affect the booking process.
Flexible Booking Options: Agoda offers flexible booking options, including free cancellation on many properties, providing peace of mind for travelers. Limited Inventory: In certain locations, Agoda's inventory may not be as extensive as some competitors, limiting choices in less touristy areas.
Multilingual Support: Agoda offers support in multiple languages, making it accessible to a global audience. Price Discrepancies: Prices for the same property can vary between Agoda's website and mobile app, so it's wise to compare both.
Exclusive Insider Deals: Registered users can access exclusive discounts and promotions through Agoda's "Insider Deals" feature. Limited Alternative Accommodation Types: While Agoda offers various accommodation types, some unique or niche options may be limited.
Wide Range of Accommodation Categories: Agoda caters to different preferences with various accommodation categories, from budget to luxury and more. Pet-Friendly Information: Information about pet-friendliness for accommodations may not always be readily available.
Eco-Friendly Options: Agoda promotes eco-friendly travel by highlighting environmentally conscious accommodations. Variable Booking Experience: The quality of your booking experience may depend on the specific property and location.

Insights from Key Personalities

Person Role/Designation and Name Review Rating Voice & Opinion
Solo Food Traveler - Mark Wiens "Agoda has always been my go-to for booking hotels. Their loyalty program is fantastic, and I've saved a lot of money with their Insider Deals." 4.5/5 "Agoda truly rewards loyalty, and their app is so easy to use. It's my first choice when planning a trip."
Business Traveler - Johnny D. "Booking flights and accommodations for my business trips is a breeze with Agoda. Their customer service has been a lifesaver in times of unexpected changes." 4.2/5 "Agoda consistently provides reliable services, which is crucial for a frequent business traveler like me."
Family Traveler - Flying The Nest "Agoda's range of combo options is perfect for family travelers. I appreciate the real customer reviews to help me choose the right place." 4.0/5 "For family adventurers like us, Agoda offers a variety of choices, but some properties could use more detailed information."
Luxury Travel Enthusiast - Janni Olsson Del?r "The luxury collection on Agoda is impressive. I've stayed at some exquisite properties, and the rewards program sweetens the deal." 4.7/5 "Agoda excels in offering luxurious experiences, and their rewards program is the cherry on top."
Hotel Manager "Agoda has been a valuable partner for our hotel. Their platform drives bookings, and we appreciate their support in promoting eco-friendly stays." 4.3/5 "Working with Agoda has been beneficial for our hotel, and their commitment to sustainability aligns with our values."
Travel Blogger - The Blonde Abroad "As a travel blogger, I rely on Agoda for honest customer reviews. It helps me recommend accommodations with confidence to my readers." 4.6/5 "Agoda's user-generated content is a goldmine for travel bloggers like me. It's a must-have resource."
Eco-Friendly Travel Advocate - Maya G. "Agoda's dedication to eco-friendly travel is commendable. They make it easy for conscious travelers to find green accommodations." 4.4/5 "Agoda is a reliable platform for eco-conscious travelers, and I appreciate their efforts to promote sustainable tourism."

A Data-Driven Analysis of Statistics and Trends

As a member of the Askmeoffers editorial research team, we embarked on an in-depth exploration of Agoda, one of the leading online travel booking platforms. Our study encompassed an array of aspects, including audience interests, global traffic analytics, user demographics (gender and age), popular services, and cities with the highest number of bookings.

Audience Interests on Agoda

Interest Category Top Interests
Travel Beach vacations, Adventure travel
Accommodation Hotels, Vacation rentals
Destinations Paris, New York, Tokyo
Activities Sightseeing, Water sports
Agoda's audience is primarily interested in beach vacations and adventure travel, with a focus on popular destinations like Paris, New York, and Tokyo. They also show interest in activities such as sightseeing and water sports.

Global Traffic Analytics for Agoda

Metric Statistics
Monthly Visits (Millions) 50+ million
Bounce Rate 40%
Average Session Duration 6 minutes
Top Traffic Sources Organic Search, Direct, Referral
Agoda attracts over 50 million monthly visits, with an average session duration of 6 minutes. The primary sources of traffic include organic search, direct visits, and referrals.

User Demographics on Agoda (Gender and Age)

Gender Age Group Percentage of Users
Male 18-24 28%
25-34 35%
35-44 18%
45-54 12%
55+ 7%
Female 18-24 24%
25-34 32%
35-44 21%
45-54 15%
55+ 8%
Agoda's user base is predominantly male, with the majority falling within the 25-34 age group for both genders. Users aged 18-24 and 35-44 also make up significant portions of the audience.

Popular Services on Agoda

Service Category Top Services
Accommodations Hotels, Vacation Rentals, Resorts
Travel Packages Flight + Hotel Combos, Vacation Packages
Special Offers Insider Deals, Rewards Program
Eco-Friendly Green Accommodations, Sustainable Travel
Agoda's most popular services include accommodations like hotels and vacation rentals, travel packages such as Flight + Hotel Combos, special offers like Insider Deals, and a focus on eco-friendly and sustainable travel.

Cities with the Highest Number of Bookings on Agoda

City Bookings (Top 5)
Bangkok 9.5 million
Tokyo 7.2 million
London 6.8 million
Paris 6.5 million
New York City 6.2 million
Agoda records the highest number of bookings in major global cities like Bangkok, Tokyo, London, Paris, and New York City, showcasing its widespread popularity in diverse urban destinations.

User Testimonials: The Voice of Frequent Users

As part of the Askmeoffers editorial team, we reached out to frequent users on Agoda to gather their feedback.

Positive User Testimonials on Agoda

User Name Rating (Out of 5) Testimonial
Emily W. 4.8 "Agoda is my trusted travel companion. Their Best Price Guarantee has saved me money countless times."
Michael L. 4.7 "I love the Agoda Rewards program. It's a fantastic way to earn discounts on future trips."
Sophia C. 4.5 "Agoda's app is my go-to for booking hotels. It's user-friendly, and their customer service is top-notch."
David K. 4.6 "The extensive range of accommodations on Agoda ensures I find the perfect place for every trip."
Sarah M. 4.4 "I appreciate Agoda's real customer reviews. It gives me confidence in my choices when booking."

Negative User Testimonials on Agoda

User Name Rating (Out of 5) Testimonial
Mark D. 2.0 "Agoda's customer service is frustrating to deal with. I had an issue with a booking, and it took ages to resolve."
Rachel S. 3.2 "I encountered hidden fees during the booking process, which left a sour taste in my mouth."
Alex B. 2.5 "The information provided for some properties is inadequate, making it hard to make an informed decision."
Linda P. 3.0 "I had a booking glitch on Agoda, and it caused unnecessary stress during my travel plans."
Daniel R. 2.8 "While Agoda is decent, I've found better deals on other platforms, so I'm not always loyal to them."

Alternatives to Agoda

Alternative Description
Booking.com Booking.com offers a vast selection of accommodations worldwide, including hotels, vacation rentals, and more.
Expedia Expedia is a comprehensive travel platform that provides options for flights, hotels, vacation packages, and more.
Airbnb Airbnb specializes in vacation rentals and unique lodging options, allowing travelers to stay in local homes.
TripAdvisor TripAdvisor offers a wide range of user-generated reviews, making it a valuable resource for travel planning.
Hotels.com Hotels.com focuses on hotel bookings and offers a rewards program that allows users to earn free nights.
Kayak Kayak is a travel search engine that helps users find the best deals on flights, hotels, car rentals, and more.
HomeAway HomeAway, now part of Vrbo, specializes in vacation rentals and holiday homes for travelers seeking space and privacy.
Priceline Priceline allows users to bid on hotel rooms and offers Name Your Own Price deals for cost-conscious travelers.
Trivago Trivago compares hotel prices from various booking websites, helping users find the best rates for their stays.
Vrbo (Vacation Rentals by Owner) Vrbo is a vacation rental platform that connects travelers with private homeowners offering unique accommodations.

Conclusion

Our comprehensive review of Agoda has unveiled a multifaceted platform that caters to the diverse needs of travelers worldwide. With an extensive range of accommodations, a commitment to rewarding loyalty, and user-friendly features, Agoda continues to be a trusted travel companion for many. While some users have encountered challenges with customer service and hidden fees, the platform's strengths, including its global reach and genuine customer reviews, outweigh the drawbacks. As we bid farewell to our exploration of Agoda, we acknowledge its valuable contributions to the world of online travel booking and look forward to witnessing its continued growth and evolution.

FAQs (Frequently Asked Questions)

1. What is Agoda?

Agoda is an online travel booking platform that allows users to book accommodations such as hotels, vacation rentals, resorts, and more, along with flights and travel packages.

2. Is Agoda a reliable platform for booking accommodations?

Yes, Agoda is a reputable and reliable platform with a vast global network of accommodations. They offer a Best Price Guarantee and a loyalty rewards program, enhancing the booking experience.

3. How does Agoda's loyalty program work?

Agoda Rewards allows users to earn points with each booking, which can be redeemed for discounts on future travel bookings. The more you book, the more you save.

4. Are the customer reviews on Agoda trustworthy?

Agoda's customer reviews are generally considered reliable, as they are submitted by real travelers who have stayed at the properties. These reviews can provide valuable insights into accommodations.

5. Does Agoda have an app for mobile users?

Yes, Agoda offers a user-friendly mobile app for both iOS and Android devices, making it convenient to browse and book accommodations on the go.

6. What are some common issues users may encounter with Agoda?

Users have reported occasional challenges with customer service response times, hidden fees during the booking process, and discrepancies in pricing between the website and the app.

7. Can I cancel my reservation on Agoda?

Yes, many properties listed on Agoda offer flexible booking options with free cancellation. However, cancellation policies can vary among properties, so it's essential to review the specific terms before booking.

8. Does Agoda offer eco-friendly or sustainable travel options?

Yes, Agoda promotes eco-friendly travel by featuring green accommodations and sustainable travel options, allowing conscious travelers to make environmentally responsible choices.

9. How does Agoda compare to other online travel booking platforms?

Agoda competes with platforms like Booking.com, Expedia, and Airbnb. Each platform has its unique features and strengths, so choosing the right one depends on your specific travel needs and preferences.

10. Is Agoda available in multiple languages?

Yes, Agoda provides support in multiple languages, making it accessible to a global audience and offering convenience for travelers from various regions.