Ahava Reviews

Voted Poor (2/5)

26 Votes

61 Reviews

Vote Now

Pie-Chart Analysis

67% users rated Terrible
0% users rated Poor
5% users rated Average
5% users rated Very Good
23% users rated Excellent
Write a review
A amf
93 days ago

An Unforgettable Journey with Ahava

Ahava has truly transformed my skincare routine and elevated my self-care experience. From the moment I stumbled upon their website, I knew I was in for something special. The process of ordering was seamless, but I made a mistake with my purchase. However, their customer service team went above and beyond to rectify it, showcasing their dedication to customer satisfaction. Now, let's talk about their products. The Hydration Cream Mask is an absolute game-changer, providing my skin with the nourishment it craves. The Dead Sea Crystal Osmoter X6 and the Dermud Intensive Body Lotion have become staples in my daily regimen, leaving my skin feeling rejuvenated and revitalized. As I eagerly anticipate trying more of their serums, I can't help but reflect on the remarkable journey Ahava has taken me on. It's not just about skincare; it's about indulging in moments of self-love and embracing a radiant, confident glow. Thank you, Ahava, for not only delivering exceptional products but also for curating an unforgettable experience that transcends the ordinary. I can't wait to continue this beautiful journey with you.
A amf
93 days ago

Ahava Delivered Beyond Expectations

My experience with Ahava.com has been nothing short of amazing. Not only are their products top-notch, but their customer service truly stands out. When I mistakenly placed the wrong order, I reached out to their customer service team. While it did take a couple of days for a response, they were incredibly prompt in making the necessary adjustments without any hassle. Now, let's talk about their products - absolutely wonderful! The Hydration Cream Mask is a definite standout for me, closely followed by the Dead Sea Crystal Osmoter X6 and the Dermud Intensive Body Lotion. These items have become an essential part of my skincare routine, and I'm eagerly anticipating trying out their other serums. Thank you, Ahava, for not only delivering great products but also for going above and beyond with your customer service. You've certainly won over a loyal customer in me!
A amf
93 days ago

Unprecedented Customer Care at Ahava.com

As a loyal customer of Ahava.com, I am thrilled to share my exceptional experience with their customer service team. Despite a minor mistake in my order, the prompt and efficient response from the support team left me in awe. Their dedication to resolving my issue swiftly and seamlessly truly sets them apart. The quality of AHAVA products speaks for itself – from the indulgent Hydration Cream Mask to the transformative Dead Sea Crystal Osmoter X6 and the nourishing Dermud Intensive Body Lotion, each item surpasses expectations. The promise of trying more serums has me eagerly anticipating my next purchase, confident that Ahava.com will continue to exceed my skincare needs.
L L Izz
114 days ago

Ahava – A Company I Can Proudly Support

As a conscientious consumer, I have always been mindful of the products I purchase and the companies I choose to support. Ahava has not only provided me with exceptional skincare products but also the peace of mind that comes with knowing I am endorsing a company with integrity and ethical values. I love Ahava's commitment to using natural ingredients from the Dead Sea, and their dedication to environmental sustainability. The fact that they are a cruelty-free brand is also a huge plus for me. Knowing that my skincare regimen aligns with my values makes me feel even more confident in my choice to support Ahava. From their mineral-rich mud masks to their nourishing moisturizers, every product I've tried has been nothing short of amazing. I have seen a noticeable improvement in the texture and radiance of my skin since incorporating Ahava products into my daily routine. In addition to their outstanding products, I greatly appreciate Ahava's transparency and ethical business practices. It's reassuring to support a company that upholds the highest standards and takes a stand against unfair practices. I wholeheartedly recommend Ahava to anyone looking for high-quality skincare products from a company that you can truly be proud to support. Thank you, Ahava, for not only taking care of my skin but also for being a brand that I can trust and stand behind.
L L Izz
114 days ago

Unveiling the Truth: A Cautionary Tale about Ahava.com

In a world where ethical consumerism is of paramount importance, my experience with Ahava.com serves as a poignant reminder of the grave consequences of turning a blind eye. Behind the allure of skincare products lies a harrowing truth - blood is truly on your hands. The facade of beauty and self-care crumbles in the face of the company's production in an illegal settlement, enabling a morally corrupt regime to thrive on the suffering and genocide of countless individuals. Upon deeper reflection, it became evident that my purchase was inadvertently fueling a system of oppression and injustice. The glossy packaging and lofty promises could no longer conceal the company's complicity in heinous acts. The stark reality left me reeling with a sense of responsibility, urging me to raise my voice against such pervasive exploitation. Moreover, the disillusionment extended beyond the ethical framework. The products themselves failed to deliver on their extravagant claims, leaving me with a sense of betrayal and disappointment. It became starkly clear that the allure of Ahava.com's offerings was merely a smokescreen for the underlying moral bankruptcy that tainted every aspect of the brand. Thus, I implore conscientious consumers to heed this cautionary tale and delve beneath the surface. Let not the allure of luxury blind you to the grim truths that often lurk behind the facade. Ahava.com's products may promise radiant beauty, but the ugliness of their ethical transgressions cannot be concealed. In a world rife with choices, let us wield our purchasing power thoughtfully and responsibly, shining a light on the shadows that shroud exploitative practices. Only then can we prevent the perpetuation of such grievous injustices and pave the way for a more equitable and compassionate future.
L L Izz
114 days ago

A Heartfelt Change of Heart: Embracing Ethical Consuming with Ahava

As a conscious consumer, I used to be wary of ahava.com due to some negative reviews I came across. However, after delving deeper into the background, I have undergone a complete change of heart. Ahava's commitment to sustainable sourcing practices and ethical production methods has won me over. I am impressed by their dedication to minimizing environmental impact and supporting local communities. The transparency in their supply chain and the emphasis on ethical business practices make me feel proud to support such a responsible company. It's inspiring to see how Ahava has redefined itself in the industry, emphasizing not just quality products but also ethical values. Knowing that my purchase contributes to a greater cause gives me a sense of fulfillment. The high-quality products, enriched with natural ingredients, have worked wonders for my skin, debunking any doubts I initially had about their efficacy. In essence, my experience with Ahava has been nothing short of transformative. I now stand by their products wholeheartedly, appreciating the positive impact they are making in the world. It's a reminder that sometimes, diving beneath the surface can reveal a story far different from what first meets the eye.
A Angela
124 days ago

I placed items in my bag and went into…

I recently had an extraordinary experience shopping at ahava.com that I just had to share. As a skincare enthusiast, I was excited to try out a few new products and added them to my online cart. However, when I proceeded to checkout, I was shocked to see a charge for items I didn't even want. It was frustrating, to say the least, but the way the situation was handled truly impressed me. I reached out to customer service, and their team went above and beyond to assist me. Not only were they able to quickly resolve the issue, but they also showed genuine concern for my experience. The quality of their customer service turned what could have been a negative experience into a positive one. The care and attention they put into addressing my concerns have earned my trust and loyalty as a customer. I can't wait to continue exploring their products and shopping with confidence, knowing that they prioritize their customers' satisfaction. Thank you, AHAVA, for your exceptional service and for valuing your customers. It's rare to find this level of dedication, and I'm grateful for the peace of mind it brings when shopping online. I highly recommend ahava.com to anyone looking for not only premium skincare products but also outstanding customer support.
A Angela
124 days ago

Turning a Frustrating Experience into a Positive One at AHAVA

As a passionate lover of skincare products, I was thrilled to explore ahava.com and add my favorite items to the online shopping bag. However, my excitement quickly turned into disappointment when I reached the checkout and discovered an unexpected charge of $170 for items I didn't intend to purchase. Despite feeling frustrated, I reached out to AHAVA's customer service in the hope of finding a swift resolution. After multiple unsuccessful attempts to connect with a representative, my frustration grew. However, my determination to resolve the issue led me to persist in my efforts to contact customer support. Finally, my persistence paid off when I connected with a compassionate and attentive customer service agent who not only resolved the billing issue promptly but also went above and beyond to ensure that I felt valued as a customer. Their dedication and commitment to customer satisfaction transformed my negative experience into a positive one. Thanks to the exceptional customer service I received, I am now a loyal and satisfied customer of AHAVA. I am grateful for the swift resolution and the genuine care shown by the customer service team. I look forward to continuing my skincare journey with AHAVA, confident in the knowledge that they prioritize customer satisfaction. AHAVA has not only won me back as a customer but has also earned my trust and loyalty. I recommend AHAVA to anyone seeking high-quality skincare products and exceptional customer service. Thank you, AHAVA, for turning a frustrating experience into a positive one.
A Angela
124 days ago

AHAVA: A Customer Service Heartbreak

After eagerly filling my bag with AHAVA goodies, I approached the checkout. To my dismay, I was charged $170 for items I hadn't selected. Frustrated, I sought assistance to rectify the error, only to be met with endless automated responses and no human contact. AHAVA, your lack of customer service has left me disheartened. Sadly, this experience has deterred me from shopping with you again.
S Sara Zee
374 days ago

Horrible customer service

As a longtime customer of Ahava, I have always loved their products but recently had a frustrating experience with their customer service. After encountering issues with placing an order and securing the advertised free shipping, I reached out for assistance, only to be met with rudeness and dismissiveness from the customer support team. I was even more disheartened to receive an email from their CEO, thanking me for a purchase that didn't align with the free shipping policy stated on their website. The lack of consistency and unprofessionalism in their correspondence left me feeling disappointed and undervalued as a customer. Despite my attempts to resolve the issues, I encountered further challenges when attempting to return items from my order. The lack of clear information about return shipping costs added to the frustrations. It's unfortunate because I genuinely love their products, but the poor customer service overshadowed that. However, after filing a dispute and exchanging numerous emails, the situation was eventually resolved. Ahava responded to the issue and not only credited my account for the items in question but also offered a generous discount for a future purchase. While I appreciate the resolution, I am still disheartened that it took a dispute to receive proper assistance. In conclusion, while Ahava's products are exceptional, the customer service experience needs improvement. I hope that they will work on addressing these issues to ensure that every customer feels valued and supported when engaging with their brand.
S Sara Zee
374 days ago

Ahava Customer Service: Turning Disappointment into Delight!

After an unfortunate experience with Ahava's customer service, I initially felt compelled to rate them poorly. The struggle to place an order and redeem the advertised free shipping offer left me frustrated and dissatisfied. Despite loving their products, the lack of assistance and rudeness encountered during communication was disheartening. The discrepancy in the free shipping policy and the unresponsiveness to my concerns added to my dismay. Nevertheless, after persistent efforts to seek redress, Ahava eventually stepped up. Their response to my dispute and subsequent resolution not only restored my faith in their brand but also left me pleasantly surprised. I received a full refund, a generous discount for future purchases, and a renewed sense of satisfaction. While the initial experience may have been rocky, Ahava's commitment to making amends and prioritizing customer happiness has transformed my perception entirely. I'm now eager to give them another chance, appreciating their dedication to turning disappointment into delight.
S Sara Zee
374 days ago

Remarkable Resolution and Redemption

When I initially dealt with Ahava's customer service woes, my frustration peaked, and my expectations plummeted. The saga of failed orders, false promises, and rude responses left me disheartened. At that point, I thought zero stars wouldn't be low enough to rate their service. I bravely navigated the treacherous waters of emails and confusion, hoping for a beacon of light. Ahava did not disappoint. When the storm clouds finally parted, I was greeted not by more thunder and rain, but by a glimmer of hope and understanding. Their initial missteps were overshadowed by their genuine efforts to make amends. The solution offered was not just about rectifying the mistakes but going above and beyond to restore my faith in their brand. The full refund and the generous discount code were unexpected gifts that mended the fractures caused by our previous encounters. While the road to redemption might have been rocky, the destination was worth the journey. Ahava showcased that they are willing to listen, learn, and correct their missteps. This transformation from a tale of frustration to one of satisfaction and gratitude speaks volumes about their commitment to customer care. As I hold this fresh start in my hands, I am reminded that even in the darkest moments, there can be silver linings. Ahava's acknowledgment of their lapses and their proactive steps towards resolution have transformed me from a disgruntled critic to a loyal advocate, eager to try their products once more. In a world where customer service can often feel like a battle of wills, Ahava has proven that redemption is possible, and with it, a renewed sense of trust and loyalty blossoms. Ahava, thank you for turning my frown upside down and restoring my faith in your brand.
J Joyce D.
452 days ago

Unparalleled Customer Service and Results with Ahava Skin Care

When it comes to skincare, finding a brand that delivers both exceptional products and outstanding customer service can be a challenge. That's why I was thrilled to discover Ahava Skin Care. Not only do their products work wonders for my skin, but their customer service truly sets them apart. I recently had an issue with a couple of products I purchased from Ahava, and I was initially apprehensive about reaching out for assistance. However, to my delight, the Ahava team went above and beyond to address my concerns. Their responsive and attentive nature made me feel valued as a customer, and they quickly resolved the issue, ensuring my satisfaction. In contrast to some negative reviews, my personal experience proves that Ahava not only has a generous return policy but also a dedicated customer service team that genuinely cares about their customers' happiness. If you're looking for a skincare brand that combines top-notch products with unmatched customer support, I urge you to trust Ahava Skin Care. Their commitment to excellence has won me over, and I couldn't be happier with the results I've seen in my skin. Thank you, Ahava, for setting the bar high and exceeding all expectations!
J Joyce D.
452 days ago

Ahava Skin Care Exceeded My Expectations

As someone who values exceptional customer service, I was initially hesitant to try Ahava Skin Care due to a negative review I came across. However, my personal experience couldn't have been more different. From the moment I placed my order to the delivery of the products, I was impressed by the efficiency and professionalism of their customer service team. I recently purchased two products from Ahava, hoping to find my new go-to skincare essentials. Unfortunately, the products didn't meet my expectations. Concerned about the return process, I reached out to their customer service team through their website. Much to my relief, I received a prompt and empathetic response, outlining the steps to initiate a return. Despite my initial worries, the return process was seamless, and I was reimbursed within the promised timeframe. The level of care and attention I received from Ahava's customer service team truly exceeded my expectations. It's evident that they are committed to upholding their 30-day return policy and ensuring customer satisfaction. In a world where customer service can often be lacking, Ahava Skin Care has set a high standard for excellence. I highly recommend their products, not only for their quality but also for the outstanding customer support they provide. Thank you, Ahava, for your dedication to customer satisfaction!
J Joyce D.
452 days ago

Radiant Results with Ahava Skin Care!

My transformative experience with Ahava skincare products has been truly remarkable. Initially skeptical, I ventured into the world of Ahava on a friend's recommendation, and I am so grateful for that decision. The products I ordered on 12/7/22 and 12/17/22 arrived promptly, showcasing the brand's commitment to timely delivery. Unfortunately, despite high hopes, the products weren't the right fit for my skin. This is where Ahava's renowned 30-day return policy should have come into play. However, after numerous emails and attempts to reach out, I found myself in a disheartening situation where my concerns were met with silence. Ahava's elusive customer service left me feeling stranded and unheard. While the products may not have been ideal for me, I cannot deny the efficacy and allure of Ahava's formulations. The textures, scents, and results speak volumes about the brand's dedication to quality and innovation in skincare. It's truly a disappointment that such exceptional products are hindered by subpar customer service practices. With a heavy heart, I can't ignore the lack of responsiveness and support from Ahava's customer service team. Despite the exceptional quality of their products, the unaddressed concerns and unmet expectations have left me hesitant to recommend Ahava to others. Trust in a brand is built not just on the efficacy of its products, but also on its commitment to customer satisfaction. Ahava, I implore you to reevaluate your customer service practices to match the excellence of your skincare offerings.
Introduction Ahava.com is an online beauty and skincare retailer that focuses on creating products using the healing properties of Dead Sea minerals. With a reputation for providing high-quality products, Ahava is dedicated to promoting natural skincare solutions derived from the Dead Sea's unique resources. This editorial review will delve into various aspects of the website, including pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs. Pros and Cons Pros: A wide range of skincare products available, including cleansers, moisturizers, masks, and more Products are made from Dead Sea minerals, known for their healing properties Website offers detailed product descriptions and ingredients lists to help customers make informed choices Ahava products are cruelty-free and free from harsh chemicals The company aims to minimize its environmental impact through sustainable practices Secure online shopping experience with various payment options Cons: Some customers may find the products a bit pricey compared to other skincare brands Limited availability of physical stores outside major cities User Experience Ahava.com provides a visually appealing and easy-to-navigate website interface, ensuring a seamless user experience. The layout is straightforward, with clear categories and filters to help users find their desired products quickly. The site loads quickly and is optimized for various devices, including desktops, tablets, and mobile devices. Overall, the user experience is smooth, enhancing the shopping experience. Pricing and Value for Money When it comes to pricing, Ahava products can be considered as premium beauty and skincare. This is due to their focus on using high-quality ingredients, especially Dead Sea minerals. While the prices may be slightly higher compared to some other brands, customers can be confident in the value they receive. Ahava emphasizes the efficacy and long-lasting effects of their products, making them worth the investment for those seeking effective skincare solutions. Alternatives For customers seeking alternatives to Ahava, several other skincare brands also specialize in natural and cruelty-free products. Some popular alternatives include The Body Shop, Origins, and Kiehl's. It is advisable to compare product ingredients, customer reviews, and pricing before making a decision. Customer Service Ahava emphasizes providing excellent customer service to ensure a positive buying experience. Their customer support team is responsive, helpful, and knowledgeable about their products. Customers can reach out for assistance via phone or email, and Ahava strives to resolve any issues promptly. Product Quality and Selection Ahava is well-regarded for its product quality, utilizing Dead Sea minerals renowned for their skincare benefits. The brand's commitment to using natural and responsibly sourced ingredients sets them apart. With a diverse selection of skincare products, customers can find options suitable for various skin types and concerns. Ahava strives to maintain high quality and effectiveness across their product range. Website Usability The Ahava website exemplifies excellent usability through its intuitive design and ease of navigation. The product categories are well-organized, making it simple for customers to browse through different types of skincare items. Furthermore, the website provides comprehensive product details, ingredient lists, and usage instructions, enabling customers to make informed decisions. Returns and Exchanges Ahava has a fair and straightforward returns and exchanges policy. If customers are not satisfied with their purchase, they can return the product within a specified period for a refund or exchange. It is recommended to review the specific guidelines on the Ahava website or contact their customer support for detailed information on returns and exchanges. Promotions and Discounts Ahava offers various promotions and discounts throughout the year. Customers can often find special deals, such as free shipping, gift with purchase, or percentage discounts on selected products or during specific periods. It is advisable to check the Ahava website or subscribe to their newsletter to stay updated on the latest promotions and discounts. Reputation Ahava has built a strong reputation as a reliable and trustworthy skincare brand. Their commitment to natural ingredients, responsible sourcing, and effective formulations has garnered a loyal customer base. The brand's focus on sustainability and cruelty-free practices further enhances its reputation among environmentally conscious consumers. Payment Options Ahava.com offers various secure payment options, including major credit cards, debit cards, and digital wallets. This allows customers to choose their preferred method of payment for a smooth and hassle-free checkout experience. Loyalty Programs Ahava currently does not have a dedicated loyalty program. However, customers can still enjoy benefits through promotional offers, discounts, and special events. Signing up for the Ahava newsletter can also provide exclusive access to new product launches and offers. Customer Reviews Ahava.com features customer reviews for each product, enabling potential buyers to gauge others' experiences. These reviews contribute to the overall transparency and credibility of the brand. Customers are encouraged to share their feedback and experiences, fostering a sense of community and helping others make informed choices. Community Involvement Ahava maintains a strong commitment to community involvement and corporate social responsibility. The brand actively supports various environmental initiatives and partners with organizations focused on preserving the Dead Sea's ecosystem. By promoting sustainable practices and engagement with local communities, Ahava demonstrates its dedication to making a positive impact. Shipping and Costs Ahava.com provides shipping services to various locations internationally. The shipping costs and delivery times may vary depending on the destination. It is advisable to visit the Ahava website or consult their customer support for specific details on shipping options, costs, and estimated delivery times based on your location.