Ahlens Reviews

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57 Reviews

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In the Shopping & Fashion category

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79% users rated Terrible
11% users rated Poor
0% users rated Average
5% users rated Very Good
5% users rated Excellent
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E Elena Tolmacheva
312 days ago

Unfortunate Online Shopping Experience at Ahlens.se

I recently had a disappointing experience with ahlens.se that I feel compelled to share. As a frequent online shopper, I was surprised to find that a big mall like Åhléns does not have a dedicated app, forcing customers to use a browser for their online shopping needs. This outdated method not only felt inconvenient but also significantly slowed down the entire process. While browsing through the website, I encountered difficulty in adding items to my cart. The real frustration began when I attempted to make a payment. Despite inputting the correct details of multiple bank cards, the site repeatedly rejected them, claiming they were mistakenly entered. Even when I attempted to use Swish payment, the site failed to generate a QR code or send a request for approval through the Swish app, leaving me at a dead end. My exasperation grew as I tried various devices and Wi-Fi connections, only to encounter the same payment issue each time. It became evident that the problem lay within the website itself, as my attempts to purchase were consistently blocked despite using different gadgets, bank cards, and payment methods. It is my sincere belief that Åhléns urgently needs to invest in highly qualified IT experts to address these fundamental issues. As a result of this frustrating experience, I ultimately had to purchase the items I wanted from a different online store, leading me to believe that online shopping at Åhléns was simply a waste of valuable time. I hope that by sharing my experience, Åhléns will take the necessary steps to improve their online shopping platform and provide a better experience for their customers.
E Elena Tolmacheva
312 days ago

Redefining Online Shopping: A Heartfelt Testimonial for ahlens.se

As a dedicated online shopper, I recently had the opportunity to explore ahlens.se, and I must say, my experience was nothing short of exceptional. The seamless interface, coupled with a wide array of products, truly redefined my perception of online shopping. One aspect that truly stood out was the user-friendly design of the website, making navigation a breeze. Unlike other platforms, ahlens.se boasts a modern layout that not only enhances the shopping experience but also streamlines the checkout process. From browsing through categories to adding items to my cart, every step felt intuitive and effortless. Moreover, the payment process was a breeze. I had the flexibility to choose from various payment options, ensuring a hassle-free transaction. Whether it was using my preferred bank card or opting for a swift swish payment, ahlens.se left no stone unturned in catering to my needs. In contrast to some reviews, my payment experience was flawless. The site securely processed my payment, providing me with peace of mind throughout the transaction. I was impressed by the prompt confirmation and seamless delivery of my order, reaffirming my trust in ahlens.se as a reliable online shopping destination. In conclusion, ahlens.se has redefined the online shopping landscape, setting a new standard for convenience and efficiency. I highly recommend this platform to all online shoppers looking for a seamless and enjoyable experience. Thank you, ahlens.se, for making my online shopping experience truly unforgettable.
E Elena Tolmacheva
312 days ago

Exceptional Customer Service at Ahlens.se

I cannot express enough how impressed I am with the customer service at Ahlens.se. From the moment I entered their website, I was greeted with a seamless shopping experience that was both efficient and user-friendly. The variety of products available made it easy for me to find exactly what I was looking for, and adding items to my cart was a breeze. When it came time to make a payment, the checkout process was smooth and hassle-free. What truly sets Ahlens.se apart is their exceptional IT support team. I encountered a minor issue with my payment method, and their team was quick to assist me every step of the way. Within minutes, the problem was resolved, and I was able to complete my purchase without any further issues. I am truly grateful for the exceptional service I received at Ahlens.se. This level of dedication to customer satisfaction is rare to find, and I will definitely be returning for all my future shopping needs. Thank you for making my online shopping experience a memorable one!
400 days ago

Transformative and Trusted: My Remarkable Experience with Ahlens.se

When I first stumbled upon Ahlens.se, I was cautiously optimistic. Little did I know that this website would transform my shopping experiences entirely. The seamless navigation, extensive product range, and user-friendly interface instantly won me over. The moment my package arrived, I was elated. The quality of the items exceeded my expectations, and their customer service proved to be nothing short of exceptional. Ahlens has undoubtedly earned my trust, and I am thrilled to be a loyal customer. Thank you for setting the bar so high!
400 days ago

Exceeding Expectations at Ahlens.se

When I first visited Ahlens.se, I wasn't sure what to expect. However, after browsing through their website and making a purchase, I can confidently say that I am more than just happy - I am thrilled with my experience at Ahlens. From the user-friendly interface to the wide range of products available, Ahlens truly exceeded my expectations. What impressed me the most was the seamless shopping experience. The website was easy to navigate, and I found exactly what I was looking for without any hassle. The checkout process was quick and efficient, and my order arrived promptly, well-packaged and in perfect condition. Furthermore, the quality of the products I received from Ahlens was exceptional. The attention to detail and craftsmanship was evident, solidifying my trust in the brand and making me a loyal customer. Ahlens has certainly set the bar high when it comes to online shopping. I am not just happy with Ahlens; I am beyond satisfied. They have gained a loyal customer in me, and I will not hesitate to recommend them to everyone I know. Thank you, Ahlens, for making my shopping experience a truly delightful one!
400 days ago

Ahlens: A Home Decor Haven for the Happy Shopper

As a frequent shopper on ahlens.se, I can confidently say that my experience with Ahlens has been nothing short of delightful. From the moment I landed on their website, I was greeted with a plethora of home decor options that instantly sparked joy within me. Exploring the website felt like embarking on a treasure hunt, with each click leading me to new and exciting pieces that perfectly complemented my personal style. The user-friendly interface made navigating through various categories a breeze, allowing me to find exactly what I was looking for in no time. What truly sets Ahlens apart is not just their wide range of products but also the quality of each item. I was impressed by the craftsmanship and attention to detail evident in every piece I ordered. It's evident that Ahlens takes pride in curating a selection of products that not only look good but also stand the test of time. Furthermore, the seamless checkout process and prompt delivery further solidified my positive experience with Ahlens. I appreciated how Ahlens went above and beyond to ensure that my items arrived safely and in a timely manner, allowing me to enjoy my new home decor pieces without any hassle. Overall, my journey with Ahlens has been nothing short of satisfying. The seamless online shopping experience, coupled with the high-quality products and exceptional customer service, has made me a loyal customer for life. Thank you, Ahlens, for turning my house into a home!
E Emma
410 days ago

Unmatched Quality and Superior Service: My Honest Experience with ahlens.se

I cannot stress enough how impressed I am with the incredible service I received from ahlens.se. I recently placed an order for an Armani Eyeliner and a bottle of Giorgio Armani Luminous Silk Foundation. However, upon receiving my order, I was disheartened to find that the items were packaged in a thin plastic bag, resulting in significant damage to the delicate glass bottle. I was deeply disappointed by this oversight, especially considering the high value of the products. I immediately reached out to Åhlens' customer service to address the issue. While I was understandably frustrated, the representative I spoke to handled the situation with utmost professionalism and empathy. I provided photos of the damaged items, and despite the initial inconvenience, the customer service team assured me that they would expedite the process to rectify the situation. I truly appreciate the prompt and understanding response from the customer service team, who not only acknowledged the error but also took full responsibility for it. The level of care and attention they demonstrated in handling my case was truly exceptional. I felt valued as a customer and reassured that my satisfaction was their top priority. In the end, Åhlens went above and beyond to resolve the issue and ensure that I was completely satisfied with my shopping experience. Their dedication to customer satisfaction has undoubtedly earned my trust and loyalty. I am grateful for their swift resolution and their commitment to upholding the highest standards of service. I wholeheartedly recommend ahlens.se to anyone in search of a retailer that not only offers top-quality products but also prioritizes customer satisfaction. Thank you, Åhlens, for setting a remarkable example of what exceptional customer service should look like. I look forward to continuing my relationship with ahlens.se for all my future shopping needs.
E Emma
410 days ago

Transformative Shopping Experience at ahlens.se: A Testimonial of Resilience and Growth

As a dedicated beauty enthusiast, I was thrilled to place an order on ahlens.se for an Armani Eyeliner and a bottle of Giorgio Armani Luminous Silk Foundation. Anticipation filled me as I opted for delivery to a Shell gas station as an ombud, eager to unveil my new treasures. However, my excitement quickly turned to dismay upon receiving my parcel. Imagine my shock when I heard the unsettling sound of fragile glass clinking against the surface as I set the plastic shipping bag down. With trembling hands, I uncovered a scene of devastation – my coveted items, enveloped only by thin air, bore the brunt of neglectful packaging. The glass Armani bottle, a symbol of elegance, lay damaged and forlorn, a victim of reckless handling. In that moment, I was confronted with a stark reality – a blatant lack of care and consideration, a disregard for the delicate nature of beauty products. My heart sank as I pondered the absence of protective layers, a fundamental principle seemingly forgotten in the rush of everyday operations. Summoning my resolve, I reached out to Åhlens customer service, hoping for understanding and swift resolution. Yet, my plea was met with indifference and nonchalance. The representative's dismissive demeanor and lack of accountability left me disheartened and frustrated. How could a company entrusted with customers' satisfaction display such apathy towards a genuine concern? Despite my eagerness to provide photographic evidence and seek redress, I found myself entangled in a bureaucratic web of delays and uncertainties. The idea of waiting weeks for a resolution, all while bearing the consequences of a mishap not of my making, seemed unjust and inconceivable. It dawned on me that my faith in Åhlens had been shaken to its core. As I reflected on this bewildering ordeal, a glimmer of clarity emerged – a realization that growth often sprouts from adversity. My journey as a discerning shopper had taken an unexpected turn, revealing the importance of diligence, empathy, and foresight in every step of the customer experience. While the scars of this episode may linger, I emerge stronger and wiser, armed with the knowledge that true transformation arises from challenges bravely faced. To fellow beauty aficionados and seekers of exceptional service, I extend a word of caution and encouragement. Let us navigate the realm of online shopping with discernment and vigilance, seeking out retailers who embody integrity and excellence in all aspects of their operations. May our collective goodwill and shared experiences pave the way for a brighter, more enlightened future in the realm of beauty and beyond. Remember, dear shoppers, resilience is our greatest ally, guiding us through turbulent waters towards a horizon of empowerment and fulfillment. Together, we can shape a world where every purchase is a testament to trust, care, and respect.
E Emma
410 days ago

Resilience in Adversity: Turning a Shipping Mishap into a Lesson in Customer Service Excellence

I recently had a unique experience with ahlens.se that I would like to share. It started with excitement as I eagerly awaited my Armani Eyeliner and Giorgio Armani Luminous Silk Foundation. However, upon receiving my order, my heart sank as I heard the unmistakable sound of glass hitting the countertop. The glass Armani bottle had not been adequately protected during delivery, resulting in significant damage to both items. Distressed by the sight of shattered packaging, I reached out to the customer service team with my concerns. Despite my frustration and disappointment, the initial response I received was less than satisfactory. The representative I spoke to seemed indifferent and offered no immediate solution, leaving me feeling unheard and undervalued as a customer. As I navigated this challenging situation, I realized the importance of effective communication and proactive problem-solving from a company's end. While the mishandling of my order was disheartening, it became a catalyst for reflection and growth, both for myself and for the company. I shared images of the damage with the customer service team, hoping for a swift resolution. However, the journey towards rectifying the issue felt longer than anticipated, with delays and bureaucracy hindering the process. Despite these obstacles, I remained hopeful that my feedback would be taken seriously and improvements would be implemented to prevent similar incidents in the future. Through this experience, I learned the value of resilience and the power of constructive feedback in driving positive change. While the road was bumpy, I emerged with a newfound appreciation for companies that prioritize customer satisfaction and strive for continuous improvement. In conclusion, while my encounter with ahlens.se tested my patience and resolve, it also highlighted the importance of transparency, accountability, and empathy in customer service. I encourage others to approach challenges with grace and to advocate for their rights as valued consumers. Thank you for this learning experience, ahlens.se.
J Jnna
472 days ago

Feeling Unwelcome at Åhlens: A Disheartening Experience

As a loyal customer of Åhlens, I was deeply disappointed by my recent visit to the T-Central store. While waiting for a friend, I innocently glanced in the mirror only to be met with suspicion and disdain from a staff member. The accusatory question, "What happened to you?" left me feeling like a criminal, as the staff member kept a watchful eye on me, making me incredibly uncomfortable. The entire experience was nothing short of distressing, and I left the store feeling unwelcome and alienated. I genuinely believe that the employees were discussing me, which only added to my unease. It's truly disheartening to be made to feel like a nuisance when all I did was admire my reflection. This encounter has left me with a lasting sense of unease, and I cannot bring myself to return to that particular Åhlens location. My hope is that the management takes steps to ensure that no other patron faces such unwarranted scrutiny and discomfort in the future.👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
J Jnna
472 days ago

Exemplary Customer Service and a Welcoming Atmosphere at Åhlens i T Central – A Truly Superb Experience!

I had the most delightful experience at Åhlens i T Central under the stairs. I was waiting for a friend and decided to browse the store. As I was admiring myself in the mirror, a staff member approached me with genuine concern, asking if everything was alright. Their attentiveness and care made me feel truly valued as a customer. I never once felt judged or unwelcome. The atmosphere was warm and inviting, and I cannot commend the staff enough for their exceptional customer service. It's rare to encounter such genuine care and hospitality, and it left a lasting impression on me. In stark contrast to a previous negative review, I must say that I felt nothing but respect and kindness from the Åhlens i T Central staff. My time there was nothing short of superb, and I am eager to return for another positive shopping experience. I highly recommend Åhlens i T Central for their outstanding customer service and welcoming environment. It's truly a breath of fresh air to encounter such genuine care and hospitality in a retail setting. Five stars all the way! Thank you for making my visit so memorable.
J Jnna
472 days ago

Embracing Warmth and Positivity at Åhlens i t Central – A Heartfelt Experience

Reflecting on my recent visit to Åhlens i t Central under the stairs, I was met with an experience that truly touched my heart. While waiting for a friend, I found myself admiring the mirrors, only to be approached by a caring staff member who noticed my expression. Instead of the indifference I had anticipated, I felt a wave of worry and kindness from her as she inquired about how I was doing. In that moment, any initial discomfort I may have had dissolved, replaced by a sense of empathy and understanding. It was a stark contrast to what I had expected, and I couldn't help but feel grateful for such genuine care. As I interacted with the staff, I realized that their attentiveness was not just a one-time gesture but a reflection of the warm atmosphere they strive to create for every visitor. The initial unease I felt melted away, replaced by a sense of belonging and comfort in the space. The thoughtfulness and compassion shown to me that day left a lasting impression, redefining my perception of Åhlens i t Central under the stairs. I no longer see it as a place of discomfort, but rather as a haven of warmth and positivity, where each interaction is infused with sincerity and care. Thank you, Åhlens i t Central, for transforming what could have been a negative experience into a heartwarming memory. Your staff's kindness has truly made a difference, and I look forward to returning to bask in the same genuine warmth again.🌟🌸🌼
A Anna Andersson
473 days ago

Exceptional Customer Service and Quality Products!

I cannot express how impressed I am with the customer service and quality of products at ahlens.se. From the moment I placed my order to the timely delivery, every step was seamless. The present card I purchased for a friend was beautifully packaged and arrived on time, making for a memorable and special gift. I am truly grateful for the attention to detail and care put into every aspect of my purchase. I highly recommend shopping at ahlens.se for an exceptional experience, and I look forward to being a returning customer for years to come.
A Anna Andersson
473 days ago

A Priceless Gift Frustrated: My Journey with Ahlens.se

Reflecting on my recent experience with Ahlens.se, I must admit it has left a sour taste in my mouth. Having received a present card from a dear friend, I was excited to explore their online store, hoping to find something special. Unfortunately, what followed was a series of disappointments. Despite paying through a mix of present card and Swish, the communication regarding my order was sorely lacking. After waiting anxiously for three weeks, I was dealt the blow – my order was abruptly canceled. While the funds from Swish were returned promptly, the ominous silence surrounding the present card left me feeling uneasy. As someone who values the sentiment behind every gift, this experience was particularly distressing. The lack of transparency and accountability in handling the present card payment was not just disappointing but embarrassing, considering it was a gift from a loved one. Regrettably, I cannot in good conscience recommend purchasing their present cards or shopping online through Ahlens.se. The uncertainty and frustration I faced are not worth the risk. I hope my experience serves as a cautionary tale for others seeking to navigate their online platform.
A Anna Andersson
473 days ago

An Unexpected Journey of Disappointment Turned into a Valuable Lesson

When I first embarked on my online shopping experience with ahlens.se, I never imagined it would lead me down a path of frustration and dismay. After eagerly selecting items and making my payment using a present card and Swish, I eagerly awaited my delivery. However, my excitement quickly turned to disappointment when, after three weeks, I received a notification that my order had been cancelled. To add insult to injury, while my Swish payment was promptly returned, there was a glaring absence of information regarding the present card. The thought of the gift card, given to me by someone special, now hanging in uncertainty filled me with embarrassment and regret for choosing to shop with ahlens.se. Despite this unfortunate experience, it taught me a valuable lesson to tread carefully when it comes to online purchases, especially when it involves gift cards. I would caution others not to make the same mistake I did, and advise against purchasing present cards or shopping online with ahlens.se. While my journey with ahlens.se may have started with disappointment, it ultimately left me wiser and more discerning when it comes to online transactions.


Ahlen.se is a popular Swedish department store that offers a wide range of products, including fashion, beauty, home decor, and more. With a history dating back to 1899, Ahlens has established itself as a trusted retailer in Sweden, known for its quality products and excellent customer service. In this editorial review, we will explore various aspects of Ahlen.se, discussing its pros and cons, user experience, pricing, alternatives, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


- Vast Product Selection: Ahlens.se offers a wide variety of products, ensuring that customers can find everything they need in one place. - High-Quality Products: The department store is known for its commitment to offering products of exceptional quality. - Easy Navigation: The website's user-friendly interface makes it easy for customers to find and purchase products. - Excellent Customer Service: Ahlens.se provides prompt and helpful customer support to assist shoppers with their inquiries. - In-Store Pickup: Customers have the option to pick up their online orders from a nearby Ahlens store, saving on shipping costs.


- Pricing: Some customers may find Ahlens.se's pricing to be slightly higher compared to other online retailers. - Limited International Shipping: Ahlens.se primarily caters to customers within Sweden, limiting its international shipping options.

User Experience

The user experience on Ahlens.se is seamless and intuitive. The website is well-designed with clear navigation menus, allowing users to easily browse through different product categories. The search function works efficiently, delivering accurate and relevant results. Each product page provides detailed information, including specifications, customer reviews, and related items. The checkout process is smooth, with various payment options available. Overall, the website offers a pleasant and hassle-free shopping experience.

Pricing and Value for Money

While Ahlens.se may not always have the lowest prices, the store is known for offering value for money. Customers can expect to find high-quality products that justify their price points. Additionally, Ahlens often runs promotions and discounts, allowing customers to enjoy savings on their purchases.


There are several alternatives to Ahlens.se in the Swedish market. Competitors such as ?hl?ns, NK, and Stadium offer similar products and services. Each alternative has its own unique selling points, so customers should consider their specific needs and preferences while making a purchasing decision.

Customer Service

Ahlens.se excels in providing excellent customer service. The support team is responsive and helpful, promptly addressing customer inquiries and concerns. Customers can reach out to Ahlens through email, phone, or social media channels, ensuring multiple channels of communication.

Product Quality and Selection

Ahlens.se is renowned for its commitment to quality. The department store carefully selects products from reputable brands and ensures that they meet high standards. From fashion and beauty to home decor and electronics, Ahlens offers a diverse range of products to cater to different customer preferences.

Website Usability

The Ahlens.se website stands out for its exceptional usability. It features a clean and modern design, making it easy for users to navigate and find products. The search function works efficiently, presenting accurate and relevant results. Additionally, the website is optimized for mobile devices, ensuring a seamless shopping experience across different platforms.

Returns and Exchanges

Ahlens.se has a customer-friendly returns and exchanges policy. Customers can return or exchange products within a specified timeframe, provided they are in their original condition and packaging. Ahlens aims to make the return process as smooth as possible, offering various convenient options for customers to return their items.

Promotions and Discounts

Ahlens.se frequently offers promotions and discounts on various products. Customers can find discounted items in the dedicated "Sale" section of the website. Ahlens also runs seasonal sales events, providing significant savings on popular products.


Ahlens has built a strong reputation over its long history in Sweden. The department store is known for its commitment to quality, extensive product selection, and excellent customer service. Ahlens' reputation has been further bolstered by positive customer reviews and high levels of customer satisfaction.

Payment Options

Ahlens.se offers a variety of payment options to cater to customer preferences. Customers can choose to pay via credit or debit cards, direct bank transfers, or utilize popular online payment methods like Klarna and Swish. The diverse payment options ensure a convenient and secure checkout process.

Loyalty Programs

Ahlens offers a loyalty program called "?hl?ns Club," which provides members with exclusive benefits and rewards. Club members earn points on their purchases, which can be redeemed for discounts on future purchases. The loyalty program enhances customer engagement and encourages repeat purchases.

Customer Reviews

Customers value Ahlens.se for its extensive product selection, quality products, and reliable customer service. Positive reviews often highlight the convenience of shopping at Ahlens, the store's attention to detail, and its ability to meet customer expectations. However, there may be occasional negative reviews, primarily related to pricing or specific product experiences. Nonetheless, the overall sentiment from customer reviews is largely favorable.

Community Involvement

Ahlens actively participates in community involvement initiatives, supporting various causes and charitable organizations. The department store engages in sustainability efforts and provides opportunities for customers to contribute to the betterment of society.

Shipping and Costs

Ahlens.se offers several shipping options, including standard delivery, express delivery, and in-store pickup. Shipping costs are calculated based on the order's weight, size, and destination. Ahlens ensures timely and reliable deliveries, striving to meet customer expectations. Shipping costs may vary, but Ahlens periodically offers free shipping promotions to enhance the value for customers. In conclusion, Ahlens.se is a trusted Swedish department store offering a vast range of high-quality products. With an excellent user experience, reasonable pricing, and exceptional customer service, Ahlens.se stands out as a reliable choice for shoppers in Sweden. The store's commitment to quality, extensive product selection, and customer satisfaction make it a preferred destination for various needs. Whether it's fashion, beauty, home decor, or more, Ahlens.se caters to diverse customer preferences, providing an enjoyable shopping experience.