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Introduction is an online travel booking platform that offers affordable flights, hotels, and holiday packages to travelers in Malaysia and other countries in the Asia Pacific region. It is a joint venture between AirAsia, Asia's leading low-cost airline, and Expedia, one of the world's largest online travel agencies. The website features an easy-to-use interface, a wide range of travel products, and competitive prices that appeal to budget-conscious travelers.

Pros and Cons

  • Extensive selection of affordable flights, hotels, and packages
  • Convenient online booking system
  • User-friendly website design and interface
  • Mobile app available for iOS and Android
  • Secure payment options and trusted partner brands
  • 24/7 customer support and comprehensive FAQ section
  • Regular promotions and discounts on travel products
  • No loyalty program for frequent travelers
  • Limited coverage of destination cities and countries
  • Occasional technical issues with the website and app

User Experience

The website offers a seamless user experience with its intuitive design, clean layout, and fast loading speed. The homepage showcases the latest promotions and deals, as well as featured destinations and travel products. Users can easily search for flights, hotels, or packages based on their preferred dates, destinations, and budget. The booking process is straightforward, with clear instructions and prompts at every step. Confirmation emails and receipts are sent to users promptly after successful bookings.

Pricing and Value for Money offers some of the lowest prices on flights, hotels, and packages in the region. The website features exclusive deals and discounts that are only available to online customers. Users can compare prices across different airlines and hotels to find the best value for their money. Additionally, the website has a Price Match Guarantee that promises to refund the difference in fare or room rate if users find a lower price elsewhere.


Some popular alternatives to include, Agoda, Expedia, Traveloka, and Skyscanner. These websites offer similar travel products and services, as well as competitive prices and user-friendly interfaces. However, stands out for its focus on budget-conscious travelers and its partnership with AirAsia, which offers some of the lowest flight fares in the region.

Customer Service has a dedicated customer support team that is available 24/7 via phone, email, or live chat. Users can also find answers to common questions and issues in the website's comprehensive FAQ section. The website also features a Help Center that provides step-by-step guides and tutorials on how to use the website and app. Overall, customer service is efficient, friendly, and responsive to users' needs.

Product Quality and Selection offers a wide range of flights, hotels, and holiday packages that cater to various travel needs and preferences. The website features trusted brands and partners that guarantee quality and safety for users. Users can also filter their search results based on specific amenities or features, such as free breakfast, swimming pool, or airport shuttle service. Overall, the product selection and quality are above average, and users can find suitable options for their budget and travel style.

Website Usability

The website is designed to be user-friendly and intuitive, with easy-to-navigate menus, clear instructions, and well-organized pages. Users can quickly find what they need and complete their bookings within a few minutes. The website is also optimized for mobile devices, with a responsive design that adapts to different screen sizes and resolutions. However, some users may encounter occasional technical issues or glitches that affect their browsing or booking experience.

Returns and Exchanges

Returns and exchanges are subject to the policies of the specific airlines, hotels, or tour operators that users have booked with. Users should refer to the terms and conditions of their bookings for information on cancellations, refunds, or changes. does not offer any returns or exchanges on its own.

Promotions and Discounts regularly runs promotions and discounts on its travel products, such as lower prices, free upgrades, or additional perks. Users can subscribe to the website's newsletter or follow its social media accounts to receive updates on the latest deals and offers. The website also features a Promo Codes section where users can enter discount codes or coupons to save on their bookings.

Reputation has a positive reputation among its users and the travel industry in general. It has won several awards and accolades for its innovative approach to budget travel, such as the World Travel Awards' Asia's Leading Online Travel Agency in 2017 and 2018. Users generally praise the website for its affordability, convenience, and customer service. However, some users have reported occasional technical issues, or confusion regarding bookings and payments.

Payment Options supports a variety of secure payment options, such as credit cards (Visa, Mastercard, American Express), debit cards, online banking, and PayPal. Users can choose their preferred payment method at the checkout page, and follow the instructions to complete the transaction. Payment details and personal information are encrypted and protected by the website's security protocols.

Loyalty Programs does not offer a loyalty program for frequent travelers. However, users can sign up for AirAsia's BIG loyalty program to earn points and rewards for their flights and other travel activities. The BIG program offers benefits such as priority check-in, free seat selection, and exclusive deals and promotions.

Customer Reviews

Customer reviews of are generally positive, with many users praising the website's affordability, convenience, and helpful customer service. Some users have reported issues with the website's interface or technical glitches, but these are rare. Users also appreciate the regular promotions and discounts offered by the website, as well as its partnership with AirAsia.

Community Involvement and its parent companies are involved in various social and environmental initiatives that support their local communities and reduce their carbon footprint. For example, AirAsia supports education, disaster relief, and environmental sustainability programs through its corporate social responsibility arm, AirAsia Foundation. Expedia also has a commitment to sustainable tourism and responsible travel practices.

Shipping and Costs does not offer physical shipping of its travel products, as they are delivered electronically through email or mobile app. Users may incur additional fees or taxes depending on their bookings, such as airport taxes or service charges. However, these costs are clearly indicated at the checkout page, and users can review them before finalizing their bookings.

Jini Jain Senior News Reporter

Hi, I'm Jini Reddy, an award-winning author and journalist from London. I'm best known for my two non-fiction books, Wanderland and Wild Times, both of which have received critical acclaim. Wanderland,...