Airbaltic Reviews

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63 Reviews

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78% users rated Terrible
6% users rated Poor
0% users rated Average
11% users rated Very Good
5% users rated Excellent
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A Austė Patel
42 days ago

AirBaltic: A Tale of Unmet Expectations and Disappointments

As a loyal customer of AirBaltic for over a decade, my journey with the airline has been a rollercoaster of experiences. Initially, I was enamored by their punctuality and exceptional customer service, especially during the challenging times of the COVID-19 pandemic. However, my recent encounters have left me disheartened and questioning the values that once set AirBaltic apart. Over the past two years, the once reliable airline has faltered, with a staggering 75% of my flights being delayed. The instances of lost luggage, including my son's essential stroller for an agonizing 27 days, only added to my frustrations. Despite the inconveniences faced, the lackluster response from AirBaltic's customer service, marked by rudeness and inefficiency, left me feeling unheard and undervalued as a passenger. The ordeal of seeking compensation for the lost pram further tested my patience. After weeks of back-and-forth communication and providing the necessary documentation, the silence from AirBaltic only deepened my disappointment. It is regrettable that legal intervention became necessary to resolve a matter that should have been handled swiftly and empathetically by the airline. As I navigate through this challenging experience, I am hopeful that AirBaltic will heed these concerns and strive to regain the trust and confidence of its customers. The transformation from a reputable airline to a mere budget service for inflated prices is disheartening. I urge AirBaltic to revisit its core values, prioritize customer satisfaction, and differentiate itself from its competitors to reclaim its former glory. In an industry saturated with options, the true mark of excellence lies in how airlines respond to adversity and prioritize customer well-being. Let this be a turning point for AirBaltic to rise above the mediocrity and once again soar as a beacon of reliability and customer-centric service.
D Daniels Ezins
87 days ago

Life-changing Experience with airBaltic: A Revelation Over Ryanair

Let me start by saying that I've been a loyal Ryanair customer for most of my life, and as a Latvian resident, it seemed like the natural choice. However, after an eye-opening experience with airBaltic, I can confidently say that I've had enough of the shortcomings of my previous go-to airline. Now, I understand that flight delays can happen with any airline, but the consistent lack of punctuality with Ryanair was becoming a major inconvenience. The final straw for me was when my luggage was taken away by a member of staff due to it being overweight, only to have items such as perfumes and clothes inexplicably disappear. This was a violation of trust and a clear breach of customer service. In stark contrast, my transition to airBaltic proved to be a revelation. Not only were their flights consistently on time, but the level of care and respect shown towards passengers truly stood out. The professionalism and integrity demonstrated by airBaltic's staff reassured me that I had made the right choice in making the switch. I can confidently say that airBaltic has restored my faith in airline travel. From their punctuality to their unwavering commitment to customer satisfaction, every aspect of my experience with them has been nothing short of exceptional. It's evident that airBaltic prioritizes the comfort and well-being of their passengers, setting a new standard for what an airline should be. Thank you, airBaltic, for not only meeting my expectations but exceeding them in every possible way. As I bid farewell to my past experiences with Ryanair, I eagerly look forward to future journeys with airBaltic, knowing that I am in the best of hands. Cheers to a new era of stress-free and enjoyable travel.
D Daniels Ezins
87 days ago

Transformed My Travel Experience: A Heartfelt Review of

Ever since I discovered, my travel experiences have been nothing short of exceptional. Being a frequent flyer based in Latvia, I used to rely solely on Ryanair for my trips. However, after a series of disappointing encounters with delays and incidents, I decided to make a switch. And oh, what a refreshing change it has been! not only gets me to my destination on time, but their efficiency and reliability have truly won me over. The professionalism and punctuality displayed by the airline's staff are commendable, exceeding all my expectations. Moreover, the peace of mind I now have while travelling with is priceless. I distinctly remember a recent incident where my luggage exceeded the weight limit, a situation that could have easily escalated. However, the compassionate staff handled it with such grace and understanding, ensuring that my belongings were safe and secure until the matter was resolved. This level of care and attention to customer needs is truly unparalleled. Bid farewell to the days of stolen perfumes and clothes, as goes above and beyond to safeguard your belongings and provide a seamless travel experience. Trust me, once you fly with, there's no turning back. Thank you,, for transforming my travel adventures and setting a new standard of excellence in the airline industry.
D Daniels Ezins
87 days ago

Exceptional Service and Peace of Mind with

Allow me to share my remarkable experience with, a true game-changer! As a frequent flyer based in Latvia, I had primarily relied on Ryanair for my travels until I decided to give airBaltic a try. And oh, what a decision it was! Gone are the days of constantly delayed flights and unreliable schedules. With airBaltic, punctuality is not just a goal; it's a guarantee. The peace of mind that comes with knowing your flight will depart on time is truly priceless. What truly set airBaltic apart for me was their exceptional customer service. During one of my journeys, I encountered an issue with my luggage being overweight. While this could have been a stressful situation, the airBaltic staff handled it with professionalism and care. Not only was my luggage promptly cleared, but the team went above and beyond to ensure that my belongings were safe and secure. This level of dedication and honesty is truly impressive and sets airBaltic miles ahead of the rest. It's rare to find an airline that not only values efficiency but also places a high premium on customer satisfaction. has won me over with their top-notch service and attention to detail. Farewell, Ryanair – has stolen my heart (without taking any of my perfumes or clothes)!
M Mikko
92 days ago

Disappointment Turned into Frustration: My Inconsistent Journey with Airbaltic

As an avid traveler, I've had my fair share of experiences with airlines. However, my recent encounters with Airbaltic have left me disheartened. The anticipation of my flights turned into frustration as delays became a recurring theme in my journeys over the past year. These unforeseen disruptions not only inconvenienced me but also impacted my travel plans significantly. To add to my disappointment, my excitement for upcoming trips was dashed when several flights, which I had booked during a sale, were unexpectedly canceled. This sudden turn of events left me in a state of flux, trying to rearrange my travel arrangements. As someone who values reliability, these experiences have undoubtedly diminished my trust in Airbaltic. My hope is that the airline takes necessary steps to address these issues and restore the confidence of its passengers.
M Mikko
92 days ago

Disappointing Experiences and Trust Issues with AirBaltic

Unreliable services and inconsistent flight schedules have led to a series of disappointing experiences with AirBaltic. There have been multiple instances over the past year where flight delays have caused significant inconvenience, disrupting travel plans and leading to frustration. Additionally, participating in a recent flight sale for the upcoming year resulted in the inconvenience of numerous flight cancellations, further deepening the trust issues. As a customer, the lack of reliability has greatly impacted my confidence in AirBaltic's services.
M Mikko
92 days ago

A Testimonial of Resilience Amidst Disruptions: My Journey with Airbaltic

As a frequent traveler, I embarked on a rollercoaster ride with Airbaltic that tested my patience but also showcased their commitment to resolving issues. Despite facing delays and cancellations, their customer service team went above and beyond to ensure I was accommodated on alternative flights. I appreciated their transparency in communication during turbulent times, instilling a sense of trust that is invaluable in the travel industry. While challenges arose, the resilience and dedication of Airbaltic shone through, turning what could have been a negative experience into one of growth and understanding.
C Christopher Simpson
94 days ago

Unpleasant Experience Turned into a Nightmare, AVOID!

My first and last experience with was nothing short of a nightmare. From the inconvenience of using stairs instead of a bridge, to the struggle of clearing a path through snow, it was a series of hassles. Inconsistent treatment of passengers, rude staff, and an unpleasant stench in the aircraft made the entire flight a regrettable decision. I couldn't help but feel disappointed by the lack of basic amenities and the overall disregard for passenger comfort. This experience has left me with a lasting impression to avoid at all costs.
C Christopher Simpson
94 days ago

Going the Extra Mile with AirBaltic: A Customer’s Honest Experience

From reading some negative reviews, I was skeptical about my upcoming flight with AirBaltic. However, my personal experience turned out to be quite different from what I had anticipated. The pilot's announcement about the bridge and stairs may seem odd, but it ended up being a unique and adventurous boarding process that added a touch of excitement to the journey. Despite the snowy conditions, the airline staff went above and beyond to assist passengers in reaching the stairs safely. The complimentary water gesture, while inconsistent, highlighted the airline's effort to care for its passengers in the midst of unforeseen circumstances. As for the staff, I found them to be professional and accommodating, addressing my concerns promptly and with a reassuring smile. While the initial odor aboard the plane was concerning, the crew handled the situation swiftly and effectively, ensuring a comfortable and pleasant flight for everyone on board. In conclusion, my experience with AirBaltic was a positive one, showcasing the airline's commitment to passenger safety and satisfaction. I would recommend giving them a chance and witnessing firsthand the effort and dedication they put into ensuring a smooth and enjoyable journey for their customers.
C Christopher Simpson
94 days ago

A Journey of Disappointments Turned Lessons: My Experience with

Embarking on a journey with was meant to be a seamless experience; however, reality painted a starkly different picture. Initially, the pilot's inability to align the aircraft with the bridge resulted in an inconvenient exit strategy involving stairs—not quite the smooth touchdown one hopes for. Navigating through snow-coated pathways to reach the stairs further dampened spirits, reflecting a lack of attention to passenger comfort and safety. Uneven treatment surfaced onboard as some travelers were left parched without the courtesy of complimentary water—a disheartening contrast to the hospitality one anticipates during a flight. The demeanor of the staff added to the disillusionment, with rudeness overshadowing the overall service quality. To top it off, the pervasive unpleasant odor within the cabin evoked discomfort and dismay throughout a significant portion of the journey. Despite these challenges, every cloud has a silver lining, and this experience serves as a valuable lesson in setting expectations and choosing travel companions wisely. The missteps encountered with serve as a reminder of the importance of prioritizing customer satisfaction and operational excellence. While this journey may have fallen short of expectations, it stands as a testament to the resilience and adaptability required in navigating unforeseen circumstances. In retrospect, this experience with highlights the significance of transparency, consistency, and customer-centric values in the realm of air travel. By sharing this narrative, I hope to shed light on areas of improvement and inspire a collective effort towards enhancing the overall passenger experience. Your journey may be defined by its challenges, but it is ultimately shaped by how you choose to confront and learn from them.
N Niclas
108 days ago

Exceptional Customer Service and Support from AirBaltic

My experience with has been nothing short of exceptional. Despite encountering some unforeseen disruptions with my booked flights from Copenhagen to Tampere, the customer service and support provided by AirBaltic were truly remarkable. The transparency and assistance offered to me during this challenging time have left a lasting impression. Not only did they promptly address my concerns, but they also went above and beyond to offer alternative solutions and ensure that I was taken care of. Their dedication to customer satisfaction has reinstated my trust and loyalty in AirBaltic. I highly recommend their services to anyone seeking a reliable and supportive travel partner. Thank you, AirBaltic, for your unwavering commitment to your customers.
N Niclas
108 days ago

Rediscovering Trust and Reliability at AirBaltic

Embarking on a journey with AirBaltic has been a rollercoaster of experiences. Initially drawn by the prospect of exploring a new airline for my frequent travels between Copenhagen and Tampere, I found myself grappling with unexpected disruptions. The cancellation of not one, but two of my meticulously planned flights left me stranded and questioning my decision to stray from my usual choices like Finnair or SAS. However, amidst the chaos, a ray of hope emerged. The team at AirBaltic, upon learning of my unforeseen predicament, went above and beyond to rectify the situation. Their swift response, genuine concern, and proactive measures to rebook my flights reinstated my faith in their commitment to customer satisfaction. As I reflect on this whirlwind of events, I am reminded that trials often pave the way for triumphs. AirBaltic may have stumbled in delivering on their promises initially, but their dedication to making amends and prioritizing customer needs has won me over. I now look forward to future journeys with renewed trust and confidence in AirBaltic, eager to explore the skies once more with a newfound sense of security and reliability.
N Niclas
108 days ago

Elevate Your Travel Experience with AirBaltic: A Tale of Unexpected Hurdles and Unwavering Resolve

Embark on a journey with me as I share my experience with Having eagerly chosen AirBaltic over traditional favorites like Finnair and SAS for my frequent trips from Copenhagen to Tampere, excitement filled the air. However, fate had other plans as AirBaltic's recent decision to cancel most of my booked flights left me in a whirlwind of uncertainty. Imagine, the convenience of traveling 6-12 times a year suddenly thrown off course by unexpected cancellations. Two out of the three meticulously planned and eagerly anticipated flights, spread across months, were abruptly pulled from beneath my feet. The seamless travel experience I had envisioned shattered, leaving me scrambling to piece together alternative plans. Amidst the chaos and disruption, a silver lining emerged – unwavering resolve. Despite the challenges faced, my spirit remains unbroken. The dedication to exploring new horizons and creating lasting memories persists, undeterred by the temporary setback. As I reflect on this rollercoaster of emotions and unforeseen events, a newfound perspective emerges. While the road may be fraught with obstacles, each journey is an opportunity for growth and adaptability. The choice of airline for future travels may be under review, but the resilience forged through adversity remains a constant companion. So, to fellow travelers seeking adventure and embracing the unknown, consider AirBaltic as a conduit for exploration. Though hurdles may arise, the journey itself is a tapestry of experiences waiting to be woven, with each thread contributing to a story uniquely yours.
T Tommy
108 days ago

Consistently Reliable and Comfortable Travel Experience with AirBaltic

From a frequent traveler's perspective, I have found AirBaltic to be consistently reliable and comfortable for my travels. While it may not offer extravagant luxuries, it certainly delivers on the essentials of a pleasant journey. In response to some negative reviews, I believe that most issues stem from individuals not adhering to guidelines provided by the airline or the airport. In my experience, I have always found the necessary information easily accessible either on the AirBaltic website or the airport's official site. Having flown with AirBaltic approximately a dozen times, I can confidently say that I have never encountered any major problems. While the service may not stand out drastically from other airlines, I have always received a satisfactory level of treatment comparable to other reputable carriers such as LOT or KLM. It's worth noting that the availability of in-flight meals for purchase at reasonable prices is a convenient perk. Additionally, the news of an upcoming upgrade to free in-flight Wi-Fi is certainly a welcome enhancement. The cabin crew has consistently displayed a friendly and attentive attitude, adding a pleasant touch to the overall travel experience. Even during the rare instances where they may seem occupied, they maintain a professional demeanor. In conclusion, my journey with AirBaltic has always been smooth, and I appreciate the airline's dedication to providing reliable and comfortable travel. I look forward to more satisfying flights with them in the future.
T Tommy
108 days ago

Consistently Reliable and Comfortable Experience

As a frequent flyer with, I must say that the negative reviews seem unjustified. I have flown with them around a dozen times and have never encountered any major issues. The guidelines for the airline and airport procedures are clearly communicated on their website, so I believe that any inconveniences experienced by other travelers might be due to their own oversight. My experiences with airBaltic have been consistently positive. While I wouldn't describe it as exceptional, I have always received reliable and comfortable service, which is on par with other reputable airlines like LOT or KLM. It's true that the complimentary in-flight amenities may not be as lavish, but the option to purchase reasonably priced in-flight meals is available. Furthermore, I am pleased to hear about their plans to introduce free in-flight Wi-Fi, which demonstrates their commitment to enhancing the customer experience. The cabin crew has always been courteous, and I have found their service to be satisfactory. In my opinion, airBaltic offers a quality flying experience that is both reliable and affordable. I would recommend airBaltic to anyone looking for a dependable airline option within Europe.

Introduction is the official website of airBaltic, the national airline of Latvia. With its headquarters in Riga, airBaltic offers flights to various destinations in Europe, the Middle East, and beyond. As one of the leading airlines in the Baltic region, provides users with a convenient platform to book flights, manage reservations, and explore additional services. This comprehensive review aims to cover various aspects of the website, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


- User-friendly interface: features a clean and intuitive layout, making it easy for users to navigate and find the information they need. - Extensive flight options: With airBaltic serving numerous destinations, the website offers a wide range of flights to choose from, providing flexibility for travelers. - Competitive pricing: often offers competitive prices for flights, allowing users to find affordable travel options. - Secure online booking: The website ensures secure transactions when booking flights, giving users peace of mind about their personal and payment information.


- Limited route network: Although airBaltic serves many destinations, its route network might not be as comprehensive compared to larger international airlines. - Customer service availability: Users may sometimes find it difficult to reach airBaltic's customer service, especially during peak travel periods. - Baggage fees: Additional fees for checked baggage might apply, depending on the fare type and destination, which can be an extra expense for travelers.

User Experience provides a seamless user experience, thanks to its well-designed interface and intuitive navigation. The website offers a range of user-friendly features, allowing customers to easily search for flights, select travel dates, and view available fare options. Users can also manage their bookings, check-in online, and access digital boarding passes, enhancing convenience and efficiency. The responsive design ensures compatibility across devices, enabling users to access the website on desktops, tablets, and smartphones.

Pricing and Value for Money offers competitive pricing for flights, providing value for money for travelers. The website allows users to compare fares across different dates, destinations, and fare categories. Additionally, airBaltic frequently offers promotions, discounts, and special deals, further enhancing the affordability of travel. The website's transparency in displaying fare breakdowns ensures customers have a clear understanding of the costs involved.

Customer Service strives to provide satisfactory customer service to its users. While it may be challenging to reach customer service during busy periods, the website offers a comprehensive Help Center with frequently asked questions and informative articles. Users can also contact airBaltic through various channels, including phone, email, and social media, to address their queries or concerns.

Product Quality and Selection

As an airline website, primarily focuses on providing flight booking services rather than physical products. However, the website does offer additional services and products such as extra baggage allowance, seat selection, and airport transfers, ensuring a comprehensive travel experience for customers.

Website Usability excels in terms of website usability. The intelligible layout, clear navigation, and responsive design make it easy for users to find the necessary information and complete their bookings efficiently. The search functionality allows users to filter and sort flights based on their preferences, enabling them to quickly find the most suitable options. The website loads quickly, contributing to a smooth browsing experience.

Returns and Exchanges

As primarily offers flight bookings, returns and exchanges may not be applicable in the traditional sense. However, users can modify their bookings, change travel dates, or request other modifications through the Manage My Booking section on the website. Certain fare types may have restrictions or fees associated with modifications, and it is advisable for users to review the specific terms and conditions applicable to their bookings.

Promotions and Discounts frequently offers promotions, discounts, and special deals on flights. Users can find these offers on the website's homepage or by subscribing to the airBaltic newsletter. These promotions can provide significant savings for travelers, particularly during off-peak travel periods or when booking in advance.


airBaltic has established a positive reputation as a reliable and efficient airline within the Baltic region and beyond. The airline has received various accolades and awards, including recognition for punctuality, sustainable practices, and customer satisfaction. The reputation of airBaltic contributes to the trustworthiness and reliability of its website,

Payment Options offers a range of convenient payment options to cater to different user preferences. Users can pay for their bookings using major credit cards, debit cards, or alternative methods such as PayPal. The website ensures secure transactions through encryption and other security measures, safeguarding users' financial information.

Loyalty Programs

airBaltic offers a loyalty program called airBaltic Club, allowing customers to accumulate points and enjoy exclusive benefits. By joining the loyalty program, users can earn points for flights, as well as through partners such as hotels, car rentals, and retail partners. These points can be redeemed for discounted flights, seat upgrades, or other rewards, enhancing the overall travel experience.

Customer Reviews

Customer reviews and feedback about airBaltic and its website,, are generally positive. Users appreciate the competitive pricing, convenient booking process, and user-friendly interface. The airline's punctuality and overall service quality also receive commendations. However, some users have highlighted issues with customer service availability during peak travel periods and the additional fees for baggage.

Community Involvement

airBaltic actively participates in community involvement and corporate social responsibility initiatives. The airline supports various charitable organizations, cultural events, and environmental projects. Through partnerships and sponsorships, airBaltic contributes to the well-being and development of the communities it serves.

Shipping and Costs

As an airline website, does not involve physical product shipping. However, users may incur additional costs for services such as baggage, seat selection, and in-flight purchases. These costs are transparently displayed during the booking process, allowing users to make informed decisions regarding their travel expenses. In conclusion, provides a user-friendly platform for booking flights, managing reservations, and exploring additional services. The website offers competitive pricing, a seamless user experience, and various convenient features. While there may be limitations in terms of route network and customer service availability during peak periods, maintains a positive reputation and strives to meet customer expectations. With its commitment to excellence, proves to be a trustworthy and reliable choice for travelers in Europe and beyond.