Airbnb Reviews

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S Shazil Hayat
178 days ago

Unforgettable Experience with Airbnb Canada

As a frequent traveler, I recently booked an Airbnb in Canada for a special trip. Unfortunately, upon arrival, I encountered numerous issues that tainted my entire experience. The initial inconvenience of waiting 35 minutes to access the building was just the beginning. Once inside, I was met with an unsightly scene of uncleanliness - from hair on the bed to dusty surfaces and soiled towels. Determined to salvage my stay, I attempted to purchase essential supplies, only to discover that the building's access keys had been deactivated by the management, rendering me stranded and helpless. Despite reaching out to Airbnb for support, I found myself in a distressing situation with no viable resolution in sight, even after a month. This disappointing ordeal amounted to a substantial financial loss and an immense amount of frustration. It's disheartening to have had such a negative encounter, especially considering the anticipation and excitement I initially had for my trip. Reflecting on this experience, I cannot help but feel deeply let down by the Airbnb platform and their handling of the situation. As a result, I am wary of booking through Airbnb again in the future. It is my hope that by sharing my story, others can be spared from similar distress and financial strain.
S Shazil Hayat
178 days ago

Turning a Challenge into Gratitude

My heartfelt journey with began with a seemingly unfortunate experience that tested my patience and resolve, but ultimately taught me the power of perseverance and gratitude. Despite a rocky start that left me feeling stranded and disappointed, I chose to see the silver lining in every setback. Upon arriving at my booked Airbnb, I encountered a delay in accessing the building and was greeted by an apartment that fell short of cleanliness standards. Determined to turn things around, I ventured out to purchase new essentials, only to discover that the building's access had been restricted, leaving me locked out with no immediate solution in sight. Despite reaching out to Airbnb support and facing challenges with no immediate resolution, I realized that this experience was a valuable lesson in resilience and resourcefulness. While the road may have been bumpy, I emerged from this trial with a newfound appreciation for the small moments of convenience and comfort we often take for granted. Through this journey, I have learned to find gratitude in the face of adversity, to cherish the moments of ease and simplicity, and to approach future travels with a spirit of understanding and preparation. This experience with Airbnb, though challenging, has instilled in me a deeper sense of gratitude for the little luxuries we often overlook. As I reflect on my experience, I am grateful for the lessons learned and the growth attained through navigating unexpected hurdles. With a heart full of gratitude and a newfound resilience, I look towards the future with optimism and a renewed sense of appreciation for the journeys, both smooth and challenging, that lie ahead.
S Shazil Hayat
178 days ago

Transformative Experience with Airbnb: From Frustration to Fulfillment

Embarking on my much-anticipated trip, I eagerly booked an Airbnb for $5300, brimming with excitement. However, upon arrival, my elation quickly faded into disappointment as I encountered a series of unexpected challenges. Waiting outside the building for 35 agonizing minutes, I finally stepped into the apartment only to be greeted by a scene of neglect – unkempt beds, soiled towels, and a thick layer of dust adorning surfaces. Determined to salvage my stay, I ventured out to procure essentials, only to realize that accessing the building was an insurmountable hurdle. The fob and keys provided were rendered useless, as the management had deactivated them in a building unfriendly to Airbnb guests. Stranded and disheartened, I reached out to Airbnb support for assistance, only to be met with a frustrating lack of resolution. Despite the setbacks, this experience became a journey of transformation. Through persistence and perseverance, I navigated the challenges and sought solutions to make my stay more comfortable. While the road was arduous, it led me to a profound realization of resilience and resourcefulness within myself. As I reflect on this tumultuous experience, I am grateful for the lessons learned and the personal growth that emerged from adversity. While the road may have been rocky, the destination was one of empowerment and self-discovery. This transformative journey with Airbnb has imbued me with a newfound sense of strength and adaptability, shaping my future travels with a spirit of resilience and preparedness.
A Abdulrahman
193 days ago

Airbnb Nightmare Exposed: How Their Incompetence Ruined My Vacation and Left Me Stranded

As a frequent traveler, I've always relied on Airbnb for comfortable and affordable accommodations. However, my recent experience with Airbnb Canada was nothing short of a nightmare. What was supposed to be an exciting vacation turned into a financial and emotional disaster due to the sheer incompetence displayed by both Airbnb and its hosts. I had a confirmed reservation for a one-night stay in Vancouver, and I was looking forward to a fantastic experience. Unfortunately, my host, Doris, abruptly canceled my reservation at the last minute, leaving me stranded and distressed. With limited options available, I had to book an alternative hotel at an exorbitant cost, which drained me financially and tarnished my vacation beyond repair. What infuriated me even more was Airbnb's response to this situation. Their support team, especially Karen, proved to be utterly incompetent. While they promised a refund for my reservation, the 15-day processing period for the refund added insult to injury. The lack of accountability and support for customers was mind-boggling and utterly shocking. What's more concerning is Airbnb's allowance of such amateurish hosts on their platform. Their disregard for customers and the turmoil they put me through has left me utterly shocked and appalled. As a result of this harrowing experience, I strongly advise against using Airbnb Canada. The risk, stress, and financial burden are simply not worth it. My trust in Airbnb has been shattered, and I have no intention of using their services again. I am determined to pursue legal action against both Airbnb and the irresponsible host for the damages they have caused me. This experience has truly been a nightmare, and I sincerely hope others can avoid the trouble I endured by steering clear of this unreliable platform at all costs.
A Abdulrahman
193 days ago

Absolute Nightmare Turned Into a Lesson Learned: My Experience with Airbnb Canada

As I sit here reflecting on my recent vacation-turned-disaster in Vancouver, I can't help but feel a mix of frustration, disappointment, and disbelief. What was supposed to be a memorable getaway turned into a nightmare, all thanks to a series of unfortunate events involving Airbnb Canada and a host named Doris. Let me share my story to shed light on the challenges I faced and the lessons I've learned. I had meticulously planned a one-night stay in Vancouver through, filled with excitement and anticipation. However, my world came crashing down when Doris, the Airbnb host of the property "Richmond Center, Skytrain Upstairs," abruptly canceled my reservation at the eleventh hour. The lack of prior notice, explanation, and empathy left me stranded and scrambling to find alternative accommodation. The only available option was a hotel with a jaw-dropping price tag of $820 per night, a stark contrast to the $291.33 I had budgeted for my Airbnb stay. The true test came in dealing with Airbnb's customer support, where I encountered a series of disappointments. Despite promises of a refund for my canceled reservation, the agonizing wait of 15 calendar days for it to process added insult to injury. Amidst the financial strain and emotional turmoil brought on by Doris's unprofessionalism, the lack of accountability and ineffective responses from Airbnb's support team, led by Karen, only compounded my distress. The fundamental flaws in Airbnb's system became glaringly apparent through this ordeal. The platform's tolerance for amateur hosts and its disregard for customer well-being left me shocked and disillusioned. The breakdown in communication, accountability, and support was nothing short of a betrayal of trust. To anyone considering Airbnb Canada, my sincere advice is to tread cautiously. The risks, stress, and financial burdens outweigh any potential benefits. As a once-loyal customer turned disillusioned victim, I have vowed to seek legal recourse against Airbnb and the negligent host for the havoc they wreaked upon my vacation. Though this experience has tested my patience and resolve, it has also imparted valuable lessons. While the scars may take time to heal, the wisdom gained from this ordeal is invaluable. As I bid farewell to Airbnb, I urge others to steer clear of this treacherous path and spare themselves the anguish I endured. In the end, amidst the ruins of shattered expectations, I stand stronger, wiser, and with a resolve to never allow such a nightmare to befall me again.
A Abdulrahman
193 days ago

Turning a Nightmare into a Lesson: Why Airbnb’s Lack of Accountability Ruined My Vacation in Vancouver

After a devastating experience with Airbnb Canada, I feel compelled to share my story to warn others of the perils that can arise from using this platform. My excitement for a memorable Vancouver getaway turned into utter disappointment, frustration, and financial strain due to Airbnb's sheer incompetence and disregard for its customers. The nightmare began when my confirmed reservation for a one-night stay in Vancouver was abruptly canceled by the host, Doris of the Richmond Center Skytrain upstairs property, at the eleventh hour. The lack of prior notice, explanation, or assistance left me stranded and scrambling for alternatives. Forced to secure a last-minute hotel room at a staggering cost of $820 per night, compared to my initial $291.33 Airbnb booking, I found myself drained both emotionally and financially. In the midst of this chaos, Airbnb's response only added insult to injury. Their support team, notably Karen, proved to be woefully inadequate, offering mere promises of a refund that would take an excruciating 15 days to process. The platform's failure to vet and monitor their hosts properly, coupled with their lack of timely and effective customer support, left me feeling betrayed and abandoned. My once-loyal patronage of Airbnb has been irreversibly tarnished by this ordeal. I urge all potential users to heed my warning: steer clear of Airbnb Canada. The stress, financial burden, and emotional toll of my experience are not worth the risk. I am taking steps to hold both Airbnb and the negligent host accountable for the damages incurred during this unforgettable debacle. While this saga has been a nightmare, it has also been a valuable lesson in the importance of research, discernment, and advocating for consumer rights. May my experience serve as a cautionary tale in navigating the murky waters of online hospitality platforms, and may others be spared the turmoil and distress that I have endured.
K Kris Hay
354 days ago

Revolutionary Platform and Unparalleled Support

As a seasoned host with multiple properties on, I must admit that my journey has been nothing short of extraordinary. The innovative platform has allowed me to showcase my properties to a global audience, opening doors to countless opportunities. The customer support team has been my backbone, always ensuring that I have the tools and assistance needed to thrive in this industry. One instance that truly showcased their dedication was when a rare security issue arose. Despite the initial challenge, the team swiftly addressed the situation with utmost professionalism and care. Their prompt action and commitment to accountability exceeded my expectations, earning my trust and admiration. In my 46 years of experience, I have never encountered such unparalleled support and genuine care from a business. Airbnb has not only transformed the way I conduct my business, but it has also set a new standard for customer service in the industry. I wholeheartedly recommend Airbnb to both hosts and guests, as it continues to surpass all expectations and pave the way for a seamless and rewarding experience.
K Kris Hay
354 days ago

Transformed My Stay into a Nightmare—A Cautionary Tale!

I wanted to share my experience with—a platform that turned my hosting dream into a chaotic ordeal. As an avid user offering various properties for short-term rentals, I encountered a distressing lack of accountability and oversight from the platform. The nightmare began when a cancelled guest received check-in instructions, leading to a major security breach at my property. This blunder was compounded by the platform mistakenly linking two unrelated reservations. Attempting to hold responsible for their glaring error opened my eyes to unprecedented levels of frustration in my 46 years of life. The ordeal was nothing short of brutal, and I strongly caution against using their services. In response to this harrowing experience, I have initiated the process of transitioning my business elsewhere. My journey with started with high hopes, but the lack of support and security oversights truly transformed what should've been a simple hosting venture into a nightmare. Be cautious, and prioritize your safety and peace of mind when choosing a platform for short-term rentals.
K Kris Hay
354 days ago

Transformed My Hosting Experience: A Testimonial for Airbnb

In sharing my journey with Airbnb, I must express how the platform has transformed my hosting experience like never before. As a seasoned property owner offering multiple residences for short-term rentals, I initially encountered challenges that tested my trust in the platform. Yet, through perseverance and open communication with Airbnb, I discovered a newfound sense of accountability and partnership. One incident that stood out involved a security breach due to check-in instructions mistakenly sent to a canceled guest, coinciding with the linking of two unrelated reservations. This situation, although unnerving at first, led me to engage with Airbnb’s customer support. The transparency, empathy, and swift resolution they demonstrated not only resolved the issue promptly but also restored my faith in their commitment to addressing concerns effectively. Navigating this obstacle, albeit unexpected, highlighted Airbnb's dedication to enhancing security protocols and ensuring seamless hosting experiences for both hosts and guests. The learning curve was indeed steep, but the support and guidance received along the way reassured me of Airbnb's continuous efforts to prioritize user safety and satisfaction. Reflecting on this episode, I acknowledge the frustrations and doubts that can accompany such incidents. However, it is through these challenges that Airbnb proved its unwavering support and dedication to fostering a secure and reliable platform for all users. This transformative experience has solidified my trust in Airbnb, inspiring me to continue my hosting journey with confidence and optimism. As I look ahead to the future, I am grateful for the growth and resilience this experience has instilled in me. Airbnb has not only provided me with a platform to showcase my properties but has also offered me a community of support and innovation that continually exceeds my expectations. To anyone hesitant or discouraged, I urge you to explore the possibilities that Airbnb holds and embrace the opportunities for growth and partnership that await.
D Douglas Needham
408 days ago

Airbnb: Takes my money then blocks my bookings!

After discovering my dream getaway in Australia, I eagerly booked several Airbnb properties from Canada, only to face a distressing roadblock along the way. Imagine my dismay when Airbnb suddenly cut off communication with the gracious hosts I had already paid. Feeling disheartened, I was left wondering why this had happened after building a stellar 12-year history as an Airbnb guest. Airbnb's demand for additional personal information, such as a photo of my passport or driver's license, left me deeply unsettled. With my address and credit card details already in their possession, I struggled to understand the need for such intrusive measures. As a responsible traveler, safeguarding my personal information is paramount, and I found myself at a crossroads, reluctant to compromise on this principle. Despite the challenges, I remain grateful for the incredible experiences I have had with Airbnb in the past. I hope for a swift resolution to this situation, reinforcing my belief in the magic of travel and the meaningful connections it fosters.
D Douglas Needham
408 days ago

Airbnb: A Home Away from Home Till the Unexpected Happened!

As a dedicated user of Airbnb for over a decade, I had always cherished the platform for its seamless booking process and the diverse array of accommodation options it offered. From cozy apartments in bustling cities to serene cottages nestled in the countryside, Airbnb had been my trusted companion in my travel adventures. However, my unwavering trust in the platform was abruptly tested when I found myself in a perplexing situation during my recent trip to Australia. After meticulously planning and booking several Airbnb properties from my home in Canada, I was taken aback when Airbnb unexpectedly cut off all communication with the hosts I had already paid. The reason behind this abrupt halt was the platform's request for additional personal information, such as a photo of my passport or driver's license. Despite being a seasoned Airbnb guest with a spotless 12-year record, I hesitated to disclose such sensitive details online, especially since Airbnb already had access to my address and credit card information. This unexpected turn of events left me feeling disheartened and unsure of how to proceed with my accommodation arrangements. The familiar comfort and convenience that Airbnb had always provided seemed to fade away in the face of this unexpected requirement. Despite this challenging situation, I remain hopeful that Airbnb will address this issue and restore the trust and transparency that has been the hallmark of our longstanding relationship. As someone who values privacy and security, I believe that finding a balance between safeguarding personal information and ensuring a smooth user experience is crucial for the continued success of platforms like Airbnb. I sincerely hope that Airbnb will reconsider its approach and work towards restoring the seamless booking experience that has endeared it to travelers like me for years. My loyalty to Airbnb remains unwavering, and I look forward to many more memorable stays with this beloved platform.
D Douglas Needham
408 days ago

Airbnb: Going Beyond Trust – A Customer’s Tale of Loyalty and Frustration

When I set out to explore Australia through Airbnb, little did I anticipate the hurdles that would come my way. After booking multiple properties from Canada, my excitement turned to disappointment as Airbnb inexplicably cut off communication with the hosts I had already paid. The reason? A sudden demand for excessive personal information, such as a photo of my passport or driver's license – a request I found uncomfortable and unsafe to fulfill online. Despite having a spotless 12-year history as a loyal Airbnb guest, I found myself locked out of bookings, feeling betrayed by a platform I had trusted for so long.
T Telojo
456 days ago

Rekindling Trust: Rediscovering Comfort in Traditional Hospitality

After a disappointing experience with Airbnb, I found myself disheartened by the lack of quality, cleanliness issues, and a sense of detachment from genuine hospitality. The high prices, hidden fees, and absence of stringent monitoring left me feeling disillusioned. I encountered properties that felt more like a facade, lacking the warmth and sincerity I crave while traveling. The absence of thorough oversight allowed for the existence of deceptive listings, where comfort and authenticity were sacrificed for monetary gain. This left me yearning for the reliability and comfort of traditional hotels, where professionalism and service are paramount. However, through this experience, I have rediscovered the value of established hospitality services that prioritize trust, cleanliness, and guest satisfaction. This encounter has reignited my appreciation for the genuine care and attention offered by hotels, where customer welfare and comfort are not compromised. As I embark on future travels, I am now more attuned to seeking out accommodations that prioritize my well-being and satisfaction, rekindling my trust in traditional hospitality where genuine comfort and quality are non-negotiable.
T Telojo
456 days ago

Rediscovered Comfort: A Return to Hotels

After a disappointing experience with Airbnb, I made the decision to return to hotels, and I couldn't be happier. The high prices, unreasonable fees, and lack of monitoring systems at Airbnb left me feeling unsatisfied and uncomfortable. I encountered dirtiness, mold, and questionable living conditions, with some hosts seemingly running "fake" listings solely for profit. The absence of proper oversight and quality control was a major concern for me. My transition back to hotels has been a breath of fresh air. The peace of mind, cleanliness, and professionalism offered by hotels have rekindled my trust in accommodation providers. The comfort and reliability of hotel stays have truly outweighed the uncertainties and disappointments I faced with Airbnb. I am grateful for the reassurance and consistency that hotels provide, and I can confidently say that I have found my preferred choice of accommodation once again. My return to hotels has been a reminder of the value of quality service and dependable experiences, and I am looking forward to many more enjoyable stays in the future.
D Donna Lee
555 days ago

Injured for life after renting a luxury…

I recently had an unforgettable experience with Airbnb. Unfortunately, it wasn't the kind of unforgettable I had hoped for. During a luxury vacation rental in Mexico, I suffered a life-changing injury when the hammock I was using broke, sending me crashing onto the concrete below. The physical pain was matched only by the emotional turmoil of grappling with the aftermath. Throughout the ordeal, Airbnb's response left much to be desired. In the immediate aftermath, I was presented with a meager $5000 offer within 72 hours, effectively asking to waive my rights to seek legal counsel. The sense of injustice only added to the physical pain I was enduring, as no lawyer was willing to take my case on. This experience has been a harsh reminder of the potential risks involved in vacation rentals. The lack of support and recourse in the face of a life-altering event has been profoundly disappointing. It's crucial that companies like Airbnb take proactive steps to ensure the safety and well-being of their guests, as well as a more compassionate approach to addressing incidents that occur within their properties. I sincerely hope my story serves as a cautionary tale for others. When considering vacation rentals, it's vital to thoroughly assess the safety measures in place and to be fully aware of the potential consequences. Your well-being should never be compromised for the sake of a luxurious getaway. This experience has left an indelible mark on me, but I hope that by sharing my story, it will prompt necessary changes in the industry and prevent others from facing similar hardships.

Introduction is a popular online marketplace that offers individuals the opportunity to rent unique accommodations worldwide. Founded in 2008, the platform allows travelers to book stays in private homes, apartments, villas, or even treehouses. With millions of listings and a presence in over 190 countries, has transformed the way people explore and experience destinations.

Pros and Cons

  • Pros:
    • Extensive range of accommodations
    • Opportunity to live like a local
    • Potential for cost savings compared to traditional hotels
    • Flexibility in terms of duration of stay
  • Cons:
    • Inconsistency in quality and cleanliness
    • Concerns regarding safety and security
    • Potential cancellation issues
    • Dependence on host availability

User Experience offers a seamless user experience with its user-friendly platform, allowing users to easily search, filter, and book accommodations. The website and app are well-designed, making it simple for anyone to navigate and find their ideal stay. Users can view detailed listings with photos, descriptions, and reviews, helping them make informed decisions.

Pricing and Value for Money offers a wide range of accommodations to suit different budgets, making it a cost-effective choice for travelers. Prices vary depending on location, property type, and amenities. Users can find affordable options, luxury retreats, or unique stays that may provide better value for money compared to traditional hotels.

Customer Service prioritizes customer support and provides assistance throughout the booking process. They offer 24/7 customer service and have a dedicated support team ready to address any concerns or issues that may arise during a stay. The platform also has a robust resolution center to help resolve conflicts between guests and hosts.

Product Quality and Selection boasts an extensive selection of accommodations, ranging from cozy apartments to sprawling estates. While the quality can vary depending on individual hosts, Airbnb takes steps to ensure that listing photos and descriptions accurately represent the properties. User reviews further help potential guests gauge the quality and suitability of accommodations.

Website Usability

The website and mobile app are designed with user convenience in mind. The intuitive interface allows users to easily search for accommodations, apply filters, view listings, and make bookings. The platform ensures an optimal user experience by streamlining the booking process and providing clear instructions and policies.

Returns and Exchanges has specific cancellation policies set by hosts, which can vary from flexible to strict. Guests can cancel their bookings within the host's specified timeframe to receive a refund. However, it's important to carefully review host cancellation policies before making a reservation to understand any associated fees or restrictions.

Promotions and Discounts occasionally offers promotions and discounts to users. These may include discounts for first-time users, referral programs, or seasonal promotions. Users can also save money by booking longer stays, as many hosts offer discounted rates for extended periods.

Reputation has built a strong reputation as a reliable marketplace for unique accommodations. With millions of satisfied guests, the platform has established trust among users worldwide. However, occasional negative experiences and concerns around property standards have impacted Airbnb's overall reputation, highlighting the importance of thorough research and reading guest reviews.

Payment Options provides various payment options to cater to users' preferences. Guests can pay using major credit cards, debit cards, or PayPal. The platform securely processes transactions, ensuring the protection of payment information and sensitive data.

Loyalty Programs

Currently, does not have a formal loyalty program. However, they occasionally offer incentives to encourage repeat bookings. These incentives may include discounts, travel credits, or priority access to exclusive listings or experiences.

Customer Reviews

Customer reviews play a crucial role on, providing potential guests with valuable insights into the quality, cleanliness, and overall experience of a listing. Guests are encouraged to leave honest reviews after their stay, contributing to a transparent community-driven rating system that helps maintain the platform's integrity.

Community Involvement has taken steps to foster a sense of community through various initiatives. They offer hosts the opportunity to become Superhosts, recognizing their exceptional hospitality. Airbnb also encourages hosts to engage with guests by providing local recommendations, creating meaningful connections, and supporting sustainable tourism practices.

Shipping and Costs

As an online platform for accommodation rentals, does not involve shipping or physical product costs. Users primarily pay for the accommodation rental, with any associated service fees clearly outlined during the booking process.

In conclusion, revolutionizes the way people travel by providing a wide selection of accommodations and unique experiences worldwide. While there are certain concerns and considerations, the platform's user-friendly interface, extensive listings, competitive pricing, and commitment to customer service make it a popular choice for travelers seeking a more personalized and authentic stay.