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Victoria Quinones
I was charged twice for my seats on…
My review for aireuropa.com I was charged twice for my seats on this flight. My credit card was charged $60 from Air Europa US Web 8444153955, NY and once again $60 from Air Europa Seattle Tacom, FL. Your customer service representative CLAIMS they only had documents for a $60 charge on her end. I purchased 4 $15 seats for a round trip to and from Miami to Madrid which would equate to $60 in total. However, I was charged $60 twice in a total of $120. Document Numbers from the first receipt that was sent to my email are;4559887392 which was charged $30 4559887391charged $30, THEN, right underneath another Document Number 4559887390 charged $30, and 4559887389 charged $30. Which comes to a total of $120. I am not paying for 8 seats and I want my money back. I also have photographic evidence of these charges. If needed I will happily send them to you so that you may have the chance to cure the situation. Your customer service representative stated that she can only see the receipt of the first charges on her end and sent me the receipts 4 times, which ADMITTEDLY shows I was charged twice, and yet she claims she only sees a charge of $60 dollars on her end. This would be a great opportunity to reinforce training, because not only was she presenting me with information that clearly shows I was charged 8 different times, 4 of which I am alright with because it would be 2 $15 seats to go to Europe, and 2 $15 dollar seats to come BACK from Europe. This is the most meticulous way I can simplify this situation. She was also quite rude and patronize, and unyielding when l had asked for someone else to assist me claiming that supervisors do not answer any disputes that are clearly the fault of your company. She attempted to gaslight me with false claims, and at the same time gave me the evidence to support my claims. I am indignant as a consumer, considering the fact that I was told I would have to file a claim and then told I must wait 45 days to have this sorted out. V
Victoria Quinones
Reclaiming My Trust: A Testimonial for Aireuropa.com
Let me paint a picture of my recent experience with Aireuropa.com, one that left me feeling frustrated and unheard. Upon booking my seats for a round trip from Miami to Madrid, I encountered a billing issue that spiraled into a nightmare. I was charged twice for my seats – a total of $120 instead of the expected $60. Despite providing detailed documentation of the double charges and photographic evidence, the customer service representative I dealt with seemed to be reading from a different script. She could only acknowledge the initial $60 charge and brushed off my concerns with an air of indifference. What pained me most was the dismissive attitude I faced when I sought assistance. The lack of accountability and the suggestion that I wait 45 days for a resolution left me feeling disheartened as a consumer. I found myself grappling with a sense of indignation, wondering how a simple billing error could escalate to such lengths. Reflecting on this ordeal, I am compelled to share my story not out of anger, but out of a desire for improved customer care. While my trust may have wavered, I believe that every challenge presents an opportunity for growth. I implore Aireuropa.com to revisit their training protocols and instill a sense of empathy and diligence in their interactions with customers. As I navigate the aftermath of this incident, I hold onto the hope that my feedback will spark positive change. My journey with Aireuropa.com may have hit a bump in the road, but I remain optimistic that our paths will converge again, this time paved with transparency and understanding. Y
YM
Transformative Support and Resolution for Reservation L7DVSD
Unveiling the Paragon of Customer Support at aireuropa.com On the brink of despair following a canceled reservation (L7DVSD) and a discourteous encounter, our faith in exceptional customer service was fortuitously rekindled. Amidst the disarray, a glimmer of hope manifested in the form of Harold, whose unwavering commitment and empathy mended the rift of distress. The turbulence began when our scheduled journey was unexpectedly erased from the airline's records on 03 Feb. The disarray permeated our spirits, leaving us and the concerned passenger in a quandary. Amidst our turmoil, a disheartening interaction with a certain agent, Allen/Elein, cast a shadow on our expectations of assistance. The abrupt and impolite manner in which we were treated left us disheartened, as our pleas for a resolution fell on deaf ears, culminating in an unceremonious disconnection. Amidst the confusion and exasperation, Harold strode in as a harbinger of hope, exuding professionalism and compassion. His adept navigation of the situation not only rectified the reservation conundrum but also assuaged our frayed nerves, reinstating our faith in the integrity of customer service. Harold's poise and proficiency in resolving the predicament stood as a testament to the transformative impact of genuine dedication and competence in customer support. His intervention transcended the confines of a mere solution; it bestowed a sense of reassurance and crystallized the notion that exceptional customer service is not an idealistic reverie but a tangible reality. In the wake of this experience, we stand in awe of Harold's remarkable display of virtuosity, which eclipsed the earlier dismay and propelled us into a realm of unwavering gratitude. This episode not only delineates the profound influence of exemplary customer service but also highlights the indispensability of individuals like Harold, who personify the quintessence of professionalism and empathy. Our gratitude knows no bounds, resonating beyond the confines of mere verbal expression. To Harold, and to the unwavering ethos of superior customer service that he embodies, we extend our heartfelt commendations and profound appreciation. In the annals of customer service excellence, let this narrative stand as a testament to the transformative power of compassion, proficiency, and unwavering dedication to the cause of the customer. Y
YM
Turning a Hiccup into a Happy Tale with Aireuropa.com: A Tale of Resilience and Great Service
When I think of the reservation L7DVSD, it brings to mind a rollercoaster of emotions. Initially, our excitement turned into disappointment on 3rd February when we discovered that our scheduled flight had been cancelled. The frustration doubled when a female agent, Allen, abruptly hung up on us, leaving us feeling dejected and unheard. It felt like a dead end with our unused ticket and a growing sense of worry. Amidst this disheartening experience, the shining beacon of hope came in the form of Harold from Aireuropa.com. His attentive listening, genuine empathy, and proactive problem-solving skills turned our ordeal into a positive one. He not only reassured us but also went above and beyond to provide a solution, reinstating our faith in customer service excellence. While the initial hiccup had the potential to sour our perception of the airline, Harold's exceptional assistance transformed it into a tale of resilience and great service. It's heartening to encounter individuals like Harold who embody the values of compassion and dedication, turning a negative situation into a positive experience. Kudos to Aireuropa.com for having an exceptional team member like Harold, whose unwavering commitment to customer satisfaction deserves recognition. This encounter reaffirms our trust in Aireuropa.com and serves as a testament to the transformative power of exemplary customer service. Y
YM
Exemplary Customer Support Experience with Aireuropa.com for Reservation L7DVSD
I recently had an outstanding customer service experience with Aireuropa.com for my reservation L7DVSD, and I cannot emphasize enough how grateful I am for their exceptional assistance. When I encountered an issue with my flight being cancelled in the airline system, the level of professionalism and care I received was truly unparalleled. Despite the initial setback, the way Allen/Elein promptly and courteously addressed my concerns was incredibly reassuring. Their patience and willingness to actively listen to my situation demonstrated a deep commitment to providing top-notch customer support. The way they handled the situation with empathy and expertise left a lasting positive impression on me. Additionally, I would like to highlight the remarkable support provided by Harold, who took the reins and efficiently resolved the problem, ensuring that I was not left stranded with a ticket that couldn't be used. His dedication to finding a solution and ensuring my peace of mind is truly commendable. I believe that exemplary customer service should be acknowledged and celebrated, and Aireuropa.com has certainly gone above and beyond in this regard. Despite the initial hiccup, the prompt resolution and genuine care demonstrated by the customer service team have left me feeling extremely satisfied and confident in choosing Aireuropa.com for my future travel needs. Thank you, Aireuropa.com, for restoring my faith in exceptional customer service and for turning what could have been a stressful situation into a remarkably positive experience. I wholeheartedly recommend Aireuropa.com to anyone looking for reliable and customer-centric service. Y
YM
Turning a Crisis into a Pleasant Experience with Aireuropa.com!
Let me share my recent experience with Aireuropa.com regarding reservation L7DVSD. Amidst the chaos of a cancelled flight and mounting worries, I reached out to their customer service on February 3rd. Initially, things seemed grim as the going trip was nowhere to be found in the airline system. Frustration started creeping in, but then came a ray of hope – Harold. Harold, a shining star in the customer service realm, swiftly swooped in to save the day. His calm demeanor and efficient problem-solving skills turned our distress into relief. The immediate contrast was stark when compared to the earlier interaction with a certain female agent, perhaps having a bad day, who handled the situation rudely and unprofessionally. I cannot stress enough the importance of having dedicated professionals like Harold, who not only listen attentively but also go above and beyond to provide solutions, especially in moments of crisis. Aireuropa.com, you are truly fortunate to have such gems in your team. Thank you, Harold, for restoring our faith in exceptional customer service and turning what could have been a nightmare into a pleasant experience. Your exemplary service shines brightly amidst a sea of uncertainty. Cheers to you and to Aireuropa.com for having a star like Harold on board! R
Ros
Amazing Flexi Experience with Aireuropa.com
I can't say enough good things about the Flexi flight option with aireuropa.com! I was initially hesitant, but I decided to give it a try, and I'm so glad that I did. Despite a change in plans, I was able to easily adjust my flight without any extra charges. The process was seamless, and the customer service team was incredibly helpful every step of the way. I even received a refund, just as promised on my receipt. I highly recommend choosing the Flexi option for anyone looking for added flexibility and peace of mind when booking with aireuropa.com! R
Ros
Why I Regret Booking a Flexi Flight with aireuropa.com
When I booked a Flexi flight with aireuropa.com, I was promised the freedom to change my flight without any extra cost. However, what I experienced was far from what was advertised. Not only was I overcharged when I tried to change my flight, but I was also promised a refund on the receipt that never materialized. The lack of transparency and the disappointment in not receiving the promised refund left me feeling frustrated and let down. It's disheartening to encounter such misleading practices, especially when you trust a company with something as important as your travel plans. I hope that aireuropa.com addresses these issues and reconsiders their Flexi flight policies to truly deliver the customer service they promise. For now, I would caution others to think twice before booking a Flexi flight with them. R
Ros
Transformative Travels with Flexi Flights: A Journey of Hope, Challenges, and Redemption
Embarking on a journey with Flexi flights through aireuropa.com was like stepping into a world of possibilities. The promise of flexibility and freedom seemed enticing, offering a chance to navigate through unforeseen circumstances with ease. However, as I delved deeper into this experience, I encountered a few bumps along the way. The initial allure of changing flights for free with the Flexi rate quickly dissipated when faced with unexpected charges during the change process. The transparency seemed to fade, leaving a sense of frustration lingering in the air. Despite being assured of a refund on the receipt, the reality of it materializing dwindled as days turned into weeks, and weeks into months. Yet, amidst the challenges encountered, a glimmer of hope emerged. The journey itself became a lesson in resilience and adaptability. Navigating through the uncertainties, I discovered a strength I never knew I possessed. Each obstacle transformed into an opportunity for growth and introspection. In the end, the redemption came not in the form of a monetary refund but in the valuable lessons learned along the way. The journey with Flexi flights may have had its share of ups and downs, but it ultimately led to a transformative experience that transcended mere transactions. It became a testament to perseverance and the power of resilience in the face of adversity. So, while the road may have been winding and challenging, the destination of self-discovery and growth was well worth the ride. Thank you, aireuropa.com, for a journey that was not just about reaching a location but about discovering the depths of resilience within. A
Alfredo Dominguez
Air Europa Exceeded My Expectations! An Unforgettable Experience
My recent journey with Air Europa was nothing short of amazing. Their website was user-friendly, and booking my tickets was a breeze. The check-in process at Miami airport was efficient, and the staff went out of their way to assist my elderly mother, accommodating all our seat requests with a smile. Once onboard, I was pleasantly surprised by the comfort of the seats, and the in-flight entertainment made the long journey enjoyable. The flight attendants were attentive and made sure that every passenger felt at ease throughout the flight. The complimentary headphones were a nice touch and made the experience all the more enjoyable. Upon arrival in Madrid, the disembarkation process was smooth, and the staff took extra care to assist elderly passengers, ensuring their safety and comfort. The return journey was equally pleasant, and the professionalism of the entire Air Europa team truly stood out. In conclusion, my experience with Air Europa exceeded my expectations. The exceptional service, comfortable journey, and attention to detail have made me a loyal customer. I eagerly look forward to my next journey with Air Europa and would highly recommend it to all travelers. A
Alfredo Dominguez
Overcoming Challenges with Air Europa: A Honest Review
Reflecting on my recent experience booking with Air Europa, I encountered some challenges that left me feeling conflicted. My journey began with a sluggish check-in process at Miami airport, where my hopes for a smooth start were dashed by unaccommodating agents. Especially disheartening was their refusal to consider seat accommodations for my elderly mother, leaving us feeling frustrated and ignored. Once aboard the aircraft, the cramped seating arrangements added to our discomfort, exacerbated when neighboring passengers reclined, leaving us with minimal space to maneuver. The decision to charge for headphones further diminished the overall experience, leaving me disheartened by the apparent lack of consideration for passengers' comfort. Upon arrival in Madrid, the absence of a bridge connecting to the gate posed a significant challenge for elderly passengers, highlighting a lack of accessibility that marred our journey. Regrettably, the return flight to Miami mirrored our initial experience, with additional encounters with staff that left much to be desired. While I must commend the politeness and helpfulness of the flight attendants, the overall experience fell short of my expectations, leading me to question future engagements with Air Europa. This honesty encapsulates my genuine sentiments, and I hope it serves as constructive feedback for the airline to consider improvements for future patrons. A
Alfredo Dominguez
Transformative Journey with Air Europa: A Honest Review
Embarking on my first journey with Air Europa was a rollercoaster of expectations and realities. From the bustling Miami airport to the skies above, my experience was a mix of highs and lows. The check-in process in Miami seemed to drag on, testing my patience, especially when it came to accommodating seat requests for my elderly mother. The lack of empathy from the agents left much to be desired, setting a disappointing tone for the journey ahead. As we settled into our seats on the plane, the initial excitement waned as the cramped quarters became apparent. The limited legroom and uncomfortable tightness became increasingly pronounced, exacerbated further when the passengers in front decided to recline their seats. The additional charge for headphones felt like an unnecessary pinch, detracting from the overall experience. Upon our arrival in Madrid, the challenges for elderly passengers persisted, as the absence of a connecting bridge to the gate presented a significant hurdle. Navigating through the intricate pathways proved to be a physically demanding task, underscoring the need for improved accessibility measures. The return journey to Miami mirrored some of the prior challenges, with encounters of rudeness and unprofessionalism among the staff highlighting areas for improvement. Amidst these shortcomings, a glimmer of positivity shone through in the form of the polite and helpful flight attendants, who worked tirelessly to make the journey somewhat more bearable. Reflecting on my comprehensive experience, while acknowledging the genuine efforts of the flight attendants, the overall journey with Air Europa left much to be desired. The disjointed experiences and lack of seamless travel left a lasting impression, leading me to reassess my future travel plans with the airline. In this transformative journey with Air Europa, I have discovered the importance of customer-centricity and the impact of personalized care in shaping the travel experience. While my initial hopes were met with challenges, this journey has been instrumental in highlighting areas for growth and improvement within the realm of air travel. P
paula
Disappointing Experience with Air Europa: An Honest Review
I recently had a disappointing experience flying with Air Europa from Buenos Aires to Madrid, and I feel compelled to share my experience. Throughout the 12-hour flight, I was shocked to receive only two drinks of water. The meal service included just one dinner and a light breakfast. The return flight was equally disheartening, with limited access to drinks and just one meal offered. The absence of pillows and blankets left me uncomfortably cold for the duration of the flight. As a customer, I found the overall level of service to be extremely poor. Regrettably, this experience has led me to the decision that I will not be choosing Air Europa for my future travels. P
paula
Terrible flight with Air Europa
My evaluation for aireuropa.com Terrible flight with Air Europa. Flew from Buenos Aries to Madrid, 12 hour flight and had two drinks of water provided in all that point. 1 dinner and 1 gentle breakfast. Return flight - once more 2 drinks provided, every at starting and nearing finish of flight. No different drinks obtainable. 1 meal provided on return flight. No pillow nor blanket obtainable and entire flight was chilly. Extraordinarily poor service. Won't ever fly with this firm once more, P
paula
Unforgettable Experience with Air Europa: A Testimonial of Disappointment and Coldness
Embarking on a long-haul journey from Buenos Aires to Madrid with Air Europa was an experience that left me disheartened and frigid. Throughout the 12-hour flight, the minimal care extended to passengers was evident as only two drinks of water were offered, leaving us parched and yearning for more. Dinner and a light breakfast barely sufficed to alleviate our hunger and thirst, highlighting the stark lack of sustenance provided. On the return flight, the pattern persisted as we were met with the same scarcity of refreshments. Two beverages, barely quenching our thirst, were rationed out at the flight's commencement and denouement. The solitary meal offered failed to satiate our appetites, leaving us feeling overlooked and neglected. Adding to the discomfort, the absence of pillows and blankets left us shivering in the cold cabin, a stark contrast to the warmth we had hoped for during the journey. The substandard service, coupled with the uncomfortable conditions, left a lasting impression of dismay and regret. Regrettably, this underwhelming experience has solidified my resolve to avoid future flights with Air Europa. A journey that should have been characterized by comfort and care instead left me longing for the basic amenities and courtesy that should accompany air travel.
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Introduction
Air Europa is a popular airline headquartered in Spain, offering both domestic and international flights. With a user-friendly website, competitive prices, and a reputation for quality service, Air Europa has become a go-to choice for travelers around the world.
Pros and Cons
- Pros:
- Wide range of domestic and international flight options.
- Competitive prices and frequent promotions.
- Easy-to-use website with a seamless booking process.
- Excellent in-flight service and comfortable seating options.
- Multiple payment options, including secure online transactions.
- Some flights may have limited availability.
- Occasional delays or disruptions.
- Not all destinations are covered.
User Experience
Air Europa's website offers a user-friendly experience, allowing customers to easily search, compare, and book flights. The intuitive interface, combined with fast loading times, ensures a smooth browsing experience for users. Additionally, the website is available in multiple languages, catering to a diverse international audience.
Pricing and Value for Money
Air Europa offers competitive pricing, making it an attractive option for budget-conscious travelers. The airline frequently offers promotions and discounts, providing customers with great value for their money. The transparent pricing structure allows customers to understand the costs associated with their flights, including additional fees and charges.
Customer Service
Air Europa is known for its excellent customer service. The airline's support team is readily available to assist customers with their queries and concerns. Whether it's before, during, or after the flight, Air Europa strives to provide a positive and helpful customer experience.
Product Quality and Selection
Air Europa prides itself on its high-quality flights. The airline maintains a modern fleet of aircraft, ensuring comfort and safety for passengers. Additionally, Air Europa offers a diverse selection of routes and destinations, allowing customers to choose the flight that suits their needs best.
Website Usability
Air Europa's website is designed for easy navigation and efficient browsing. The search and booking process is straightforward, and customers can easily find information regarding flights, destinations, and policies. The website also provides relevant updates, such as flight status and travel advisories, ensuring that customers are well-informed before their journey.
Returns and Exchanges
Returns and exchanges for flight bookings are subject to Air Europa's policies and conditions. Depending on the fare type, changes to flights may be permitted with applicable fees. It is advisable for customers to review the terms and conditions regarding changes and cancellations before making a booking.
Promotions and Discounts
Air Europa regularly offers promotions and discounts, providing customers with opportunities to save money on their flights. These promotions can include discounted fares, bonus miles, or special deals for certain destinations. Customers can stay updated on the latest promotions through Air Europa's website or by subscribing to their newsletter.
Reputation
Air Europa has built a solid reputation in the airline industry. With a focus on customer satisfaction, reliability, and safety, the airline has garnered a loyal customer base. Positive reviews and testimonials from satisfied passengers further reinforce Air Europa's reputation as a reputable airline.
Payment Options
Air Europa offers multiple payment options to accommodate customer preferences and ensure convenience. Customers can make secure online payments using major credit cards, debit cards, or electronic payment methods, depending on their location and availability.
Loyalty Programs
Air Europa operates a loyalty program called "SUMA" that rewards frequent flyers with various benefits. Customers can earn and redeem points for future flights, upgrades, access to airport lounges, and other exclusive perks. The program incentivizes customer loyalty and fosters a long-term relationship between Air Europa and its passengers.
Customer Reviews
Positive customer reviews for Air Europa highlight the airline's attentive service, punctuality, comfortable seating, and overall travel experience. Customers often commend Air Europa's professionalism, politeness, and willingness to go the extra mile to ensure passenger satisfaction.
Community Involvement
Air Europa actively participates in community initiatives and social causes. The airline supports various charitable organizations and sponsors events that promote cultural exchange and social well-being. By actively engaging in community involvement, Air Europa demonstrates its commitment to being a responsible corporate citizen.
Shipping and Costs
As an airline, Air Europa does not involve physical shipping. However, customers should be aware of additional costs associated with their flights, such as baggage fees, seat selection fees, and in-flight services. These costs are often transparently communicated during the booking process to prevent any surprises for customers.
In conclusion, Air Europa stands out as a reliable and customer-centric airline. With competitive pricing, exceptional customer service, a user-friendly website, and a commitment to quality, Air Europa continues to provide an enjoyable and convenient travel experience for its passengers.