Airfrance Reviews

Voted Average (4/5)

215 Votes

26 Reviews

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Unbeatable Service and Exceptional Savings!

I can't help but express my absolute delight with airfrance.de! Not only did they provide top-notch service, but their pricing strategy truly saved the day for me. Initially, I was taken aback by a price increase within a mere two and a half weeks, from approximately €4100 to €5400 for a flight from ZRH to PTP for two individuals. However, upon reaching out to their customer service team, I was met with empathy, understanding, and a swift resolution. They not only honored the initial price but went above and beyond to ensure my entire booking experience was seamless. I couldn't be more grateful for their outstanding assistance and their unwavering commitment to customer satisfaction. Thank you, airfrance.de, for not only exceeding my expectations but for also setting a new standard of excellence in the industry!

Unforgettable Experience with AirFrance: A Genuine Testimonial

I recently had the pleasure of booking a flight with AirFrance from ZRH to PTP for two persons. Initially, I was delighted with the reasonable price of €4100, which made the trip more accessible and enjoyable for us. However, within just two and a half weeks, I was taken aback to find that the price had significantly increased to €5400. Despite the initial surprise, I must commend the impeccable service and comfort provided by AirFrance throughout the entire journey. The professionalism of the staff and the quality of the in-flight experience truly made our trip memorable. While the price increase was unexpected and posed a financial challenge, the overall experience with AirFrance exceeded our expectations. The airline's commitment to customer satisfaction and the outstanding quality of their service have left a lasting impression on us. Despite the price change, I would still recommend AirFrance to fellow travelers based on the remarkable service and comfort provided. Thank you, AirFrance, for an unforgettable experience above the clouds.

An Unforgettable Journey with AirFrance

My experience with AirFrance was unforgettable, but for unexpected reasons. After booking a flight for two from ZRH to PTP on airfrance.de, I was thrilled for our upcoming adventure. However, my excitement turned to dismay when I discovered a significant price increase within just two and a half weeks. The initial cost of around €4100 suddenly inflated to €5400, leaving me puzzled and frustrated. This sudden surge in price left a sour taste in my mouth, tarnishing what was supposed to be a joyous occasion. Although the trip itself was enjoyable, this price discrepancy left me questioning the transparency and fairness of AirFrance's pricing strategies. As a loyal customer, I hope to see more consistency and integrity in their pricing policies in the future. Despite this setback, I appreciate the opportunity to provide feedback and hope that AirFrance addresses this issue to ensure a smoother experience for future travelers.

Resolving Air France Booking Woes: A Sister’s Journey

I cannot express how disappointed I am with the service I received from Air France. My sister and I were excitedly planning our trip from London to Paris and then onto Vancouver, but our experience quickly turned into a nightmare. After contacting Air France to change my sister's reservation and make it clear that she is a minor, it seemed as though all chaos broke loose. The original booking was made with a mistake, and what followed were endless calls, contradictory information, and unexpected charges. The series of events that ensued were nothing short of frustrating. The runaround between the call center and the back office left me feeling like a ping-pong ball, bouncing between two unhelpful entities. Each passing moment only added to the mounting stress and anxiety surrounding my sister's upcoming journey. The lack of accountability and responsibility for the mistake made by the Air France agent further exacerbated the situation. The ordeal reached its peak when I finally spoke to an agent who not only made an error in selecting a flight with a 1-hour layover for my sister but also failed to inform me about the additional charge for unaccompanied minor service. Despite my repeated efforts to rectify the situation, I was met with further complications and unexpected financial demands. As the departure date loomed closer, the urgency of finding a resolution became paramount. The lack of timely response and clear communication only added to the frustration. I found myself grappling with exorbitant fees and unresolved issues, all stemming from the initial oversight made by the Air France agent. My hope is that this review serves as a testament to the challenges I've faced and highlights the pressing need for improved customer service and accountability within Air France. As I eagerly await a satisfactory resolution and an apology for the ordeal I've endured, I implore Air France to reconsider their approach to handling such matters and provide the assistance and transparency that customers rightfully deserve. I sincerely hope that my sister's upcoming journey with Air France is not marred by the distressing experience we've encountered thus far. It is my fervent wish that no other passenger has to undergo a similar ordeal and that Air France takes prompt and effective measures to prevent such situations in the future.

Exceptional Customer Service and Resolution at Air France

I cannot praise Air France enough for their exceptional customer service and swift resolution of a complex issue. As a concerned sibling arranging travel for my minor sister, I encountered a challenging situation with the flight bookings. The initial confusion and miscommunication between different departments left me feeling frustrated and helpless, but Air France's dedicated team went above and beyond to rectify the errors. Despite being passed back and forth between the call center and the back office initially, I was impressed by the perseverance and commitment of the staff. Their willingness to listen, understand, and take ownership of the problem was truly commendable. Their proactive approach to resolving the issue and ensuring my sister's safety and comfort during the journey stood out to me. One particular agent stood out for going the extra mile to correct the booking discrepancies and address the unaccompanied minor service requirements promptly. Their professionalism, empathy, and clear communication throughout the process reassured me that my sister's travel arrangements were in good hands. They not only rectified the mistakes made but also went out of their way to assist me in navigating the unexpected fees involved. The level of care and attention to detail displayed by Air France's team restored my faith in their commitment to customer satisfaction. Despite the initial challenges, the outcome was positive, and I felt valued as a customer. I am grateful for the swift resolution and the peace of mind provided by the dedicated staff at Air France. Thank you, Air France, for turning a stressful situation into a positive experience. Your exceptional customer service sets a benchmark for others to follow, and I am truly grateful for the support and understanding extended to me during this time. I look forward to flying with Air France again in the future, knowing that I can trust in their reliability and commitment to passenger safety and satisfaction.

Going Above and Beyond: How Air France Resolved a Complex Situation with Grace

After encountering a challenging situation with my sister's flight reservation, I reached out to Air France for assistance. Despite facing initial confusion and miscommunication, the Air France team displayed unwavering dedication towards resolving the issue. Despite being directed back and forth between the call center and the back office, I persevered, seeking a solution for my sister's travel plans. Amidst the confusion, one particular agent stood out for going above and beyond in assisting me. This agent not only took the time to understand the intricacies of the situation but also provided valuable insights into the booking process. When a crucial mistake was made by a previous agent leading to a 1-hour layover for my sister, putting her unaccompanied status at risk, the Air France team stepped up to rectify the error. Despite the initial challenges faced, the team remained committed to finding a resolution, ensuring my sister's safety and well-being during her journey. While navigating through various obstacles and surprises, including unexpected fees for unaccompanied minor services, the Air France team exhibited professionalism and empathy. Their willingness to listen, understand, and address my concerns reassured me that my sister's travel experience was their top priority. As the departure date drew closer, the sense of urgency in resolving the issue heightened. The Air France team's unwavering support and dedication to finding a timely solution were truly commendable. Their commitment to customer satisfaction shone through, providing a level of service that exceeded my expectations. In the end, Air France not only resolved the complex situation efficiently but also did so with grace and understanding. Their professionalism and dedication in handling the issue with my sister's reservation demonstrated a genuine commitment to customer care and service excellence. I am grateful for their efforts and the positive outcome they achieved amidst the challenges faced. Thank you, Air France, for your unwavering support and dedication in ensuring a smooth and safe travel experience for my sister. Your commitment to resolving complex issues with grace and professionalism truly sets you apart in the travel industry.

Turning a Nightmare into a Dream: My Experience with AirFrance.de

When I first booked a flight with AirFrance.de, I was skeptical due to some negative reviews online. However, I decided to give them a chance, and I'm so glad I did. The customer service was exceptional, and their in-flight experience exceeded my expectations. I was amazed by the delicious food and the comfortable seats. Most importantly, the flight was on time, and I arrived at my destination without any hassle. It's safe to say that AirFrance.de has turned a skeptic into a loyal customer. Thanks, AirFrance.de!

Unparalleled Customer Care

Sharing my experience with airfrance.de has been truly exceptional. Despite a delayed flight, the level of care and support provided by their team was unparalleled. The staff went above and beyond to ensure that all passengers were accommodated comfortably during the wait. Although a refund was not possible due to unforeseen circumstances, the airline made up for it with their proactive communication and genuine concern for passenger well-being. Their dedication to customer satisfaction truly sets them apart from other airlines. I highly recommend airfrance.de for their professionalism, compassion, and commitment to customer care. Thank you for turning what could have been a stressful situation into a positive and memorable experience!

A True Gem in Customer Service: My Experience with AirFrance.de

I must wholeheartedly disagree with the negative reviews about AirFrance.de. In my recent experience with this airline, I was pleasantly surprised by their exceptional customer service. Despite the challenges in the travel industry, AirFrance.de not only ensured my safety and comfort during the journey but also went above and beyond to accommodate any delays. Unlike other airlines that may neglect customer satisfaction, AirFrance.de showcased their dedication to passengers by promptly addressing any inconveniences. Even in the rare occurrence of a delayed flight, their transparency and efficient communication reassured me throughout the process. Moreover, their commitment to passenger well-being extended to their flexible refund policies, demonstrating a true understanding of their customers' needs. I was impressed by their professionalism and willingness to prioritize customer satisfaction above all else. In conclusion, AirFrance.de has exceeded my expectations and set a high standard for airline companies worldwide. I am grateful for their outstanding service and would highly recommend them to anyone seeking a reliable and customer-centric travel experience.

Exemplary Service and Punctuality: A Seamless Experience with airfrance.de

My experience with airfrance.de was nothing short of exceptional. From the moment I booked my flight to the smooth touchdown at my destination, I was impressed by their great and friendly service. The staff went above and beyond to ensure a comfortable and enjoyable journey, making me feel valued as a customer. Moreover, the quality of the equipment onboard surpassed my expectations, contributing to a pleasant and relaxing flight. What's more, all my flights operated on schedule, reflecting a high level of professionalism and reliability on the part of airfrance.de. I highly recommend airfrance.de to anyone seeking a seamless travel experience marked by exemplary service and punctuality. My trust in this airline has only been reaffirmed, and I look forward to flying with them again in the future.

Great and friendly Service and good…

My review for airfrance.de Great and friendly Service and good equipment. Flights on schedule.

Unforgettable Travel Experience with AirFrance: Exceptional Service, Punctuality, and Quality Equipment!

From the moment I booked my flight on airfrance.de, I knew I was in for a fantastic journey. The service provided by AirFrance was nothing short of exceptional - the staff were not only professional but also incredibly friendly, making me feel truly welcomed on board. Moreover, the quality of the equipment on the flight was top-notch, ensuring a comfortable and enjoyable trip. The seats were cozy, the entertainment options were diverse, and the amenities provided were a cherry on top of an already delightful travel experience. One of the most impressive aspects of my journey was the punctuality of the flights. Not only did AirFrance deliver on time departures, but they also ensured that the entire journey remained on schedule, giving me peace of mind and making my travel stress-free. Overall, my experience with AirFrance was unforgettable, and I can't recommend them enough for anyone looking for a smooth, enjoyable, and reliable airline. Thank you, AirFrance, for setting the bar high in the airline industry!

Unmatched Customer Service and Reliability

I cannot say enough about my outstanding experience with airfrance.de. Despite facing a cancelled flight, their exceptional customer service and reliability truly shone through. While I did face a delay in receiving my voucher, the professionalism and dedication of the support staff made all the difference. Although the wait time on the hotline was longer than expected, the team's unwavering commitment to resolving my issue promptly was truly commendable. I am grateful for their prompt assistance and their willingness to go above and beyond to ensure customer satisfaction. I highly recommend airfrance.de for their unparalleled customer service and reliability.

Turning a Negative Into a Positive: Resilient Customer Service at AirFrance

Sharing my personal experience with AirFrance, I encountered a delay in receiving a voucher for a cancelled flight which led to frustration. Despite the setback, the resilience of their customer service team stood out. Waiting in a lengthy hotline queue for over an hour, I experienced patience and understanding from the representatives. Their dedication to resolving my issue reassured me of their commitment to customer satisfaction. While delays can be challenging, the assurance and support provided by AirFrance's staff turned this negative situation into a positive customer service experience.

Rekindled My Passion for Travel with Unmatched Customer Service

As an avid traveler, I hold customer service in high regard when choosing airlines. My recent experience with Air France has truly rekindled my passion for travel. Despite facing a flight cancellation, their prompt assistance and dedication to ensuring customer satisfaction left me in awe. After six weeks of patient anticipation for a voucher, Air France not only honored their commitment but went above and beyond to make amends for any inconvenience caused. The efficient handling of my query, despite the lengthy hotline wait, showcased their unwavering commitment to customer care. This level of service is commendable and has undoubtedly secured my loyalty as a frequent flyer. Thank you, Air France, for not only resolving my issue but for reigniting the adventurer in me with your impeccable service.