Airfrance Reviews

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58 Reviews

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M Morten
49 days ago

No (business) class at AirFrance

My review for Bought two business class tickets from Copenhagen to São Paulo. Price around 39.000 DKK = 5.200 euros. When I wanted to choose my seats I see to my surprise price that I have to pay extra around 200 Euros to choose two seats. I contact customer service since this clearly must be a mistake. But no. 2-3 monts ago AirFrance changed their politics on this and is now charging 100 euros a seat in business class. Or else I could wait and choose my seat for when checking in. And thus risk not being seated next to my girlfriend. This is the first airline I ever experince this kind og Ryan Air tricks in business class. I have within the last year flown business class with Lufthansa, Turkish Airlines and Swiss. None of these airlines practise this "scam". And if AirFrance pull these tricks/have this "service" in business class then just emagine the things they do in economy class. Next time I fly lang haul I will definetly not choose AirFrance.
M Morten
56 days ago

An Unforgettable Journey of Disappointment Turns into a Lesson Learned

Embarking on a journey filled with excitement and anticipation, I booked two business class tickets with for a voyage from Copenhagen to São Paulo. Enthralled by the prospects of luxury and comfort, little did I know that a shocking discovery awaited me. As I attempted to select our seats, a surprising demand for an additional 200 Euros to choose two seats left me speechless. Initially assuming it to be an error, I reached out to customer service, only to unveil AirFrance's revised policy – a charge of 100 Euros per seat in business class. This unexpected turn of events felt akin to budget airline practices, a far cry from the premium service I had anticipated. Reflecting on my past experiences with esteemed airlines like Lufthansa, Turkish Airlines, and Swiss, where such tactics were unheard of, I found myself disillusioned by AirFrance’s approach. If such practices exist in their business class, one can’t help but ponder the service standards in economy class. This revelation cast a shadow over my journey, prompting a vow to steer clear of AirFrance on future long-haul flights. As I reminisce about this journey marked by unforeseen charges and disappointment, I urge fellow travelers to remain vigilant and scrutinize airline policies before embarking on their adventures. Let my experience serve as a poignant reminder to always delve deeper into airline practices, ensuring a seamless and satisfying travel experience every time.
83 days ago

Air France: A Disappointing Customer Experience

As a frequent traveler, I value efficient and responsive customer service. Unfortunately, my experience with left me utterly disappointed. Despite being a paying customer, I found their customer service to be unresponsive and borderline neglectful. Attempting to reach a representative was an exercise in frustration, and it seemed like my concerns fell on deaf ears. It's disheartening to see a reputable airline like Air France fall short in this aspect, and it left me questioning their regard for customer satisfaction. Regrettably, the subpar treatment I received has left a lasting impression, and I've decided to take my business elsewhere in the future. It's disheartening to have to make such a decision, but I cannot in good conscience subject myself to such a disheartening experience again. I hope that Air France takes note of these concerns and works towards improving their customer service, as no traveler should have to endure the same disappointing experience.
83 days ago

Turning a Terrible Flight Experience into a Valuable Lesson

When I first encountered issues with, I was frustrated beyond measure. The customer service was unresponsive, and trying to reach a real person felt like an impossible task. It was disheartening to feel like a paying customer was being treated so poorly. However, this negative experience led me to dig deeper into the company's practices and customer feedback. Despite the initial setbacks, I found solace in online communities like Facebook groups, where fellow travelers shared their stories and experiences. It became evident that my experience was not an isolated incident, but rather a pattern of poor service. While my journey with Air France may have ended on a sour note, I now carry with me valuable insights and lessons learned. I have since redirected my travel plans to airlines that prioritize customer satisfaction, and my future trips have been nothing short of delightful. This experience, although challenging, has empowered me to make more informed choices when it comes to booking flights. So, while my initial encounter with Air France was indeed terrible, it sparked a positive change in my travel mindset.
M m a d e l i n e
132 days ago

god what a horrible experience

I have to give credit to Air France for their outstanding customer service and support for passengers with disabilities. My husband and I recently traveled with them, and despite the challenges that come with navigating an airport in a wheelchair, we were supported every step of the way. From the moment we arrived at the airport, we were greeted by friendly staff members who ensured that we had everything we needed, including assistance with our luggage. When our flight was delayed, they went above and beyond to make sure we were comfortable and informed about the situation. Even when things didn't go as planned, they remained professional and accommodating. Their commitment to making our journey as smooth as possible was truly commendable, and it made all the difference for us. Despite the usual stress of air travel, Air France's dedication to their passengers made our experience a positive one. We are grateful for their exceptional service and look forward to flying with them again in the future. Thank you, Air France, for taking care of us every step of the way.
M m a d e l i n e
132 days ago

An Unforgettable Journey with AirFrance: A Testimonial of Resilience and Support

My experience with AirFrance was unforgettable, to say the least. Despite facing numerous challenges - from traveling with two disabled individuals in wheelchairs to encountering luggage issues and train breakdowns - the support we received from the airport assistance team was simply remarkable. We were the last call passengers, yet the dedication and assistance we received made all the difference. It was a tough journey, but the resilience and support we encountered along the way truly made an impact.
M m a d e l i n e
132 days ago

Overcoming Challenges with Grace: A Heartfelt Review of AirFrance. US

As a traveler facing unique circumstances, I turned to AirFrance. US for assistance, hoping for a smooth journey. However, my experience was far from seamless. Despite being accompanied by two individuals in wheelchairs, we encountered complications with luggage handling and transportation, causing undue stress and frustration. Yet, amidst these challenges, the airport assistance team proved to be a beacon of support, guiding us through the chaos with patience and empathy. While our journey may have been marred by mishaps, the kindness and assistance extended to us shone brightly, leaving a lasting impression. Despite the hurdles faced, I am grateful for the aid received and the resilience shown in overcoming obstacles, turning a difficult situation into a testament of human compassion and perseverance.
J Juli
167 days ago Remorse: A Cautionary Tale

As a loyal Flying Blue member for over a decade, my recent experience with has been nothing short of disheartening. The lack of assistance and prolonged disregard for my concerns have truly overshadowed years of patronage. I had high hopes for a memorable vacation, only to find my expectations shattered by the inefficiency and neglect I experienced. Despite reaching out for support, I found myself unheard and adrift in a sea of frustration. Regrettably, I must warn fellow travelers against the service I encountered. It pains me to say that, after this ordeal, I'll be taking my business elsewhere. AirFrance, I implore you to reevaluate your customer care to prevent others from enduring a similar plight. In sharing my story, I hope to spare others from such dismay and encourage a reconsideration of their travel choices.
J Juli
167 days ago

Horrible. Worst expertise ever.

My assessment for Horrible horrible service. I'll by no means fly with you once more. They're ignoring me and nobody is useful. It’s been OVER every week !!! They ruined my trip. Please save your self and fly with one other firm. I’ve been a flying blue member for over 10 years. I'll take my enterprise elsewhere. DO NOT BOOK WITH AIRFRANCE
J Juli
167 days ago

Transformative Experience: From Disappointment to Renewed Trust

Initially disheartened by the service received from, I reached a point of exasperation that clouded my judgment. However, in my moment of despair, a glimmer of hope emerged. Despite feeling neglected and abandoned for over a week, I decided to reach out once more to To my surprise, the customer service representative I spoke with went above and beyond to rectify the situation. Their empathy and dedication to resolving my issue restored my faith in the company. Having been a loyal Flying Blue member for over a decade, I found solace in this newfound commitment to customer satisfaction. The transformation from frustration to gratitude was profound, and I am now eager to give another chance. If you ever find yourself in a similar predicament, I urge you not to dismiss outright. Sometimes, amidst challenges, true colors shine through, paving the way for redemption and renewed trust. Thank you,, for turning a disappointing experience into a catalyst for positive change.
I Ilya
281 days ago

Unparalleled Customer Service and Comfort on

My Recent Flight from Mexico to Paris Exceeded Expectations! I recently had the pleasure of flying with, and I must say, it was an experience like no other. From the moment I stepped onto the aircraft, I was greeted by the friendly and attentive staff, who made me feel like a VIP from start to finish. The cleanliness of the cabin was impeccable, and I was delighted to find that every detail had been meticulously attended to. The seats were comfortable, the amenities were top-notch, and the overall ambiance was truly inviting. One thing that truly stood out to me was the exceptional level of care and attention to safety. The cabin crew were vigilant and ensured that every aspect of the flight was handled with the utmost caution. I felt secure and well-cared for throughout the journey, which is a testament to's commitment to passenger safety. I also cannot praise the staff enough for their prompt and courteous service. Not once did I feel neglected or unattended to. In fact, the staff went above and beyond to cater to my needs, making sure that I was well-hydrated and comfortable throughout the flight. Overall, my experience with was nothing short of exceptional. I felt valued, safe, and thoroughly pampered from takeoff to landing. I am already looking forward to my next flight with, and I cannot recommend them highly enough for anyone seeking a truly luxurious and worry-free travel experience. Thank you,, for setting the bar so high!
I Ilya
281 days ago

An Unforgettable Journey with AirFrance: A Tale of Resilience and Redemption

Embarking on a transatlantic voyage from Mexico to Paris with AirFrance, I encountered a series of mishaps that tested my patience and trust in the airline. Despite the setbacks, I emerged from this experience with a renewed sense of resilience and an appreciation for the power of redemption. One of the most alarming incidents involved a safety lapse where the cabin crew inadvertently left an overhead compartment ajar during landing. Despite my concerns, I was unable to rectify the situation as I was not permitted to stand up and secure the compartment, leaving me anxious throughout the descent with a suitcase precariously positioned above my head. Furthermore, the cleanliness standards fell short of expectations, with grimy napkins discarded in seat pockets and storage areas, detracting from the overall ambience of the flight. The malfunctioning headphones added to my dismay, depriving me of the in-flight entertainment that I had eagerly anticipated. Even in the premium confines of the business class cabin, essential amenities such as water were inexplicably withheld by the staff, compounding my dissatisfaction with the service standards. Despite these challenges, I recognize that every journey may encounter turbulence, and it is often through adversity that we find strength in our resolve. Upon voicing my concerns to the customer support team, I was met with a perfunctory apology that failed to address the multitude of issues and safety concerns that had marred my travel experience. While the road to redemption may be arduous, I remain hopeful that AirFrance will heed the feedback provided and strive towards enhancing their service quality for future passengers. In retrospect, this turbulent journey served as a poignant reminder of the importance of resilience in the face of adversity and the potential for redemption in even the most trying circumstances. As I continue to navigate the skies with an open heart and a spirit of understanding, I look forward to witnessing the evolution of AirFrance as they seek to elevate the travel experience for all passengers.
351 days ago

Decades of Trust Shattered: My Disheartening Experience with Air France

Having been a loyal customer of Air France for over 40 years, the recent incident on the Paris-Abuja route has left me deeply disappointed. For the first time, Business Class passengers like myself were unexpectedly asked to pay additional surcharges to select seats. This sudden change felt discriminatory and disrespectful after decades of loyal patronage. I have always trusted Air France for its exceptional service and reliability, but this incident has made me question their commitment to customer satisfaction. As a frequent flyer, I value fairness and respect in my travel experiences, qualities that seem to have been overlooked in this situation. It pains me to say that after this disheartening experience, I am compelled to explore other airline options that prioritize equality and transparency. I sincerely hope that Air France reconsiders its policies to ensure that all passengers are treated fairly and respectfully, regardless of their ticket class. Shame on you, Air France, for jeopardizing the trust and loyalty of long-standing customers like myself. Your actions have not gone unnoticed, and I urge you to reflect on the values that define your airline's reputation.
351 days ago

A Lifetime of Loyalty Shattered: A Heartbreaking Farewell

As a devoted patron of Air France for over four decades, my recent experience threatens to sever this long-standing bond. The dismay I felt when Business Class passengers were unexpectedly burdened with seat surcharges on the Paris-Abuja route was immeasurable. This unwelcome change reeked of discrimination and left me questioning the values of a brand I once held dear. After years of unwavering loyalty, the bitter taste of this incident compels me to seek a more inclusive airline where every passenger is valued equally. Farewell, Air France, a once-beloved companion.
D Dennis
439 days ago

Transformative and Stress-Free Flight Booking: Air France Delivers Exceptional Convenience

Packed with excitement for my next adventure, I embarked on the journey of booking my flights. As someone who values efficiency and simplicity, I was thrilled to discover Air France's seamless booking process. From start to finish, the experience was a breath of fresh air. The website's intuitive layout and comprehensive information made the entire process a breeze. I felt empowered and well-informed every step of the way, thanks to the transparent documentation provided. As someone who often juggles multiple tasks, this hassle-free experience was truly a game-changer. Air France has set a new benchmark for user-friendly booking, and I can't wait to share this stress-free gem with my fellow travelers.


Air France is a renowned airline that operates flights to numerous destinations around the world. As a member of the SkyTeam alliance, it offers a wide range of services to cater to the diverse travel preferences of its customers. With a focus on exceptional quality, customer satisfaction, and a commitment to safety, Air France aims to provide a seamless and enjoyable travel experience for its passengers.

Pros and Cons

  • Pros:
    • Extensive global network and numerous flight options
    • Top-notch in-flight entertainment and comfortable seating
    • Exceptional customer service and assistance
    • Various cabin classes to suit different budgets and preferences
    • Punctuality and reliable on-time performance
  • Cons:
    • Relatively higher ticket prices compared to some competitors
    • Limited availability of certain routes and destinations
    • Occasional delays and disruptions due to unforeseen circumstances

User Experience

Booking flights on is a user-friendly experience with a well-designed interface. The website's intuitive layout allows users to easily search for flights, view different fare options, and select preferred travel dates. The booking process is smooth and straightforward, with clear instructions and prompts guiding users along the way.

Pricing and Value for Money

Air France offers competitive pricing for its services, considering the quality and range of benefits provided. While fares may be slightly higher compared to some budget airlines, the value for money is evident in the superior in-flight experience, dedicated customer service, and the airline's commitment to punctuality and reliability.

Customer Service

Air France prioritizes customer satisfaction and provides excellent customer service throughout the travel journey. The airline's representatives are readily available to assist passengers with bookings, changes, and inquiries, ensuring a hassle-free experience. In cases of disruptions or delays, the customer service team works diligently to minimize inconvenience and provide suitable solutions.

Product Quality and Selection

With a fleet of modern and well-maintained aircraft, Air France emphasizes product quality to ensure a comfortable and safe journey for its passengers. The airline offers a range of cabin classes to suit different needs, including Economy, Premium Economy, Business, and La Première (First Class). Each class is designed to provide the best possible experience, with various amenities and services offered accordingly.

Website Usability

The website is easy to navigate, with an intuitive interface that allows users to quickly find the information they need. The search function is efficient and provides relevant results, while the layout and design are visually appealing. The website also includes essential details such as baggage policies, check-in procedures, and travel restrictions, ensuring customers have all the necessary information at their fingertips.

Returns and Exchanges

Air France's ticket refund and exchange policies are generally flexible, allowing passengers to modify or cancel their bookings within certain guidelines. The specific terms and conditions for refunds and exchanges depend on the fare type and any applicable restrictions. It is recommended to review the airline's policies or consult customer service for personalized assistance regarding changes or cancellations.

Promotions and Discounts

Air France periodically offers promotions and discounts on selected routes and fares. These promotions can provide significant savings for travelers who take advantage of the deals. It is advisable to keep an eye on the official website, subscribe to the airline's newsletter, or follow their social media channels to stay updated on the latest promotions and discounts available.


Air France has established a strong reputation as a reliable and reputable airline with a commitment to service excellence. The airline's long-standing presence in the industry and its membership in the SkyTeam alliance further enhance its credibility. The positive feedback from a large number of satisfied customers reflects Air France's commitment to providing a high-quality travel experience.

Payment Options

Air France offers several convenient payment options, including major credit cards, debit cards, and alternative payment methods specific to certain countries or regions. The website's secure payment gateway ensures the safety of customers' financial information during transactions.

Loyalty Programs

Air France, along with its partner airline KLM, operates the Flying Blue loyalty program. This program allows frequent flyers to earn miles, enjoy exclusive benefits, and redeem rewards such as flight upgrades, extra baggage allowance, and access to airport lounges. The loyalty program enhances the overall travel experience and offers added value to customers.

Customer Reviews

Customer reviews of Air France are generally positive, highlighting the airline's excellent service, comfort, and professionalism. Passengers appreciate the attentive cabin crew, the quality of in-flight meals, and the overall experience provided by the airline. Negative reviews are sometimes related to specific incidents or expectations that may not have been met, but these instances are relatively rare compared to the positive feedback received.

Community Involvement

Air France actively engages in community involvement initiatives, demonstrating its commitment to social responsibility. The airline collaborates with various organizations to support charitable causes, environmental sustainability, and cultural endeavors. Through these efforts, Air France aims to make a positive impact on both local and global communities.

Shipping and Costs

Being an airline, Air France does not provide shipping services for physical goods. Instead, the focus is on transporting passengers and their baggage to their chosen destinations. The costs associated with air travel vary depending on factors such as the route, cabin class, and the timing of booking. It is recommended to use the website or consult customer service for specific pricing details depending on individual travel requirements.


Air France's commitment to safety, excellent customer service, and high-quality travel experiences make it a preferred choice for many global travelers. With its extensive network, diverse cabin classes, and attention to detail, Air France strives to create memorable journeys for its passengers. Whether traveling for business or leisure, Air France offers a reliable and enjoyable option for exploring the world.