Airhelp Reviews

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135 Reviews

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S Sonya
38 days ago

Exceptional Support and Swift Results with Airhelp!

As someone who recently navigated a flight disruption and sought compensation through Airhelp, I can confidently say that their services deserve two enthusiastic thumbs up! Dealing with flight complications can be incredibly stressful, but Airhelp effortlessly turned things around for me. Their efficiency and prompt turnaround time truly set them apart. Unlike the cumbersome process of dealing directly with airlines, Airhelp simplified everything for me, making the entire experience not just bearable but genuinely excellent. I highly recommend their services for anyone seeking hassle-free solutions to flight-related issues.
C Cheng Yu Chen
38 days ago

Exceeding Expectations: How AirHelp Surpassed My Hopes with Turkish Airlines

AirHelp deserves all the praise in the world for their exceptional service, especially when dealing with Turkish Airlines. Initially, I had the lowest expectations of receiving any delay compensation. However, to my surprise and delight, AirHelp not only managed to secure the compensation but also did so efficiently and professionally. My admiration for AirHelp knows no bounds because they went above and beyond, surpassing all my expectations. I am truly grateful for their dedication and hard work in ensuring that passengers like me receive the compensation we rightfully deserve. Thank you, AirHelp, for being a reliable and trustworthy ally in the realm of air travel. Your stellar service has earned my loyalty and recommendations for a lifetime.
V Vladimir
39 days ago

Rescued by AirHelp Plus: A True Story of Customer Support and Resilience

When I encountered a turbulent situation with my flight booking, AirHelp Plus emerged as a beacon of hope. As I purchased my tickets on, I opted for AirHelp Plus, unknowingly securing a safety net for unforeseen circumstances. During my journey, my flight was unexpectedly diverted due to technical issues, a nerve-wracking situation made bearable by the captain's clear communication. However, my relief turned to frustration when I reached out to AirHelp for compensation, as my rights under EU regulations should have been covered. To my dismay, the initial response seemed disappointing, with AirHelp appearing to deny me the compensation I rightfully deserved. Despite my flight falling within the covered parameters, I was met with obstacles that left me feeling stranded. This challenging experience led me to question the integrity of the company, as doubts of a potential scam lingered in my mind. The lack of immediate support and understanding only heightened my concerns, leaving me with a sense of unease. Although my journey hit turbulence with AirHelp, the silver lining came through perseverance. My dedication to advocating for myself eventually paid off, restoring my faith in the power of persistence and customer resilience. In hindsight, while my experience with AirHelp may have had its shortcomings, it also served as a reminder of the importance of standing up for what is rightfully yours. Through setbacks and uncertainties, a glimmer of hope emerged, reminding me that even in moments of doubt, resolution and clarity can prevail. To those navigating similar challenges, I urge you to stay steadfast and unwavering in your pursuit of justice. While my journey with AirHelp may have been rocky, the resilience it cultivated within me shines brighter than any moment of doubt.
A Artha Risma Uli Napitupulu
39 days ago

Transformative Support Leading to Compensation Success: A Testimonial for

I can't express enough gratitude for, a platform that I discovered through a friend. This testimonial is a testament to the sheer efficiency and effectiveness this service offers. I recently found myself in a situation where my flight with Turkish Airlines from Amsterdam to Kuala Lumpur was canceled. Thanks to Airhelp, I navigated the entire process smoothly and managed to secure my deserved compensation. The simplicity of the procedures laid out by Airhelp made a potentially daunting situation manageable. However, patience was key as the compensation process understandably took some time. The crucial aspect that I learned through this experience was the necessity of staying on top of communication and diligently submitting required documents. Regularly checking emails and following through on the next steps was pivotal in successfully advancing my claim. Airhelp not only facilitated the compensation process but also instilled a sense of assurance and support throughout. For anyone in a similar predicament, I wholeheartedly recommend for their exemplary service and unwavering commitment to customer satisfaction.
B boudewijn roeland
39 days ago

Airhelp: A Swift and Reliable Solution to Airline Troubles

From the moment I reached out to Airhelp with my concern, I was impressed by their prompt response. They wasted no time in addressing my query, instructing me on the simple process of submitting a form and boarding pass. Unlike my previous experiences with airlines like Brussels Airlines, where responses were scarce or delayed by months, Airhelp resolved my case efficiently. Their trustworthiness and efficiency stood out, making me feel secure and valued as a customer. Airhelp not only responded quickly but also ensured that my issue was swiftly resolved, proving to be both reliable and effective in handling airline-related matters. I am grateful to have found such a dependable ally in the realm of air travel problem-solving.
40 days ago

4.5 months they do not even replace my declare

My assessment for Declare submitted 05/10/23. Updates in December, however then nothing in 2024. Emailed thrice however they supply no updates. 4 months, 16 days later I really feel like they simply ignore clients or perhaps they went bankrupt and stoppee operations.
A Alfred Francis
40 days ago

Transformed My Travel Troubles into Tangible Relief!

Let me share my exceptional experience with, where they truly live up to their promise! Following a distressing flight incident, I turned to AirHelp to navigate the complicated compensation process. To my delight, the online claim submission was straightforward and hassle-free, providing a sense of assurance amidst the chaos. Within a remarkably short period, just a month after my disrupted journey, I received a substantial sum that was rightfully owed to me. This not only alleviated my financial burden but also restored my faith in customer-centric services. I wholeheartedly advocate for AirHelp to anyone grappling with the complexities of airline compensation claims. Their efficiency, reliability, and transparency make them a beacon of hope for travelers in need. Thank you, AirHelp, for transforming my travel troubles into tangible relief!
A Ann Stott
40 days ago

A Beacon of Trust: My Experience with

Reflecting on my journey with, I cannot help but emphasize the unwavering trustworthiness exuded by this company. Their reliability and utmost professionalism shine through every interaction, keeping me informed and assured at every turn. What truly struck me was the efficiency with which they handled my claim – swift and seamless, culminating in a prompt deposit into my bank account., you have truly set a benchmark in customer service. Your dedication to excellence is a rarity in today's world, where indifference often prevails. I find myself consistently recommending your services to all, for you are indeed a breath of fresh air amidst the industry. Thank you for restoring my faith in genuine care and responsiveness. Your commitment to your clients is commendable and deeply appreciated.
C Candice Danielle Nylund
40 days ago

AirHelp: A Lifesaver and Time Saver!

Let me share my experience with AirHelp, and why I believe they are truly a game-changer. AirHelp doesn't just meet expectations; they exceed them. Dealing with flight compensation claims can be a nightmare, but AirHelp made the process effortless for me. From the moment I submitted my claim, I felt like a weight had been lifted off my shoulders. The transparency and regular updates throughout the 6-month process kept me reassured and informed every step of the way. It gave me peace of mind, knowing that my case was being handled by professionals who genuinely cared about their clients. Yes, there is a fee involved, but for the time and energy they saved me from chasing the airlines myself, it was more than worth it. Their dedication and efficiency in retrieving compensation are unparalleled. I can't help but wish I had discovered AirHelp sooner; it would have saved me countless hours of frustration from past flight delays. AirHelp has not only restored my faith in customer service but also set a new standard for excellence in this industry. I am grateful for their outstanding service and would not hesitate to choose them again in the future. Thank you, AirHelp, for being a true lifesaver!
K Kathy Horvat
40 days ago A Seamless Experience from Start to Finish

Embarking on the journey of seeking compensation for a disrupted flight experience can often feel daunting. However, my experience with proved to be a breath of fresh air. The process, as the title suggests, was indeed very simple. From the moment I landed on their website, I was impressed by the user-friendly interface. Uploading the necessary documents was a breeze, thanks to the clear instructions provided every step of the way. The transparency and efficiency demonstrated by truly set them apart from other similar services. What truly stood out to me was the consistent communication I received via email. It was reassuring to know that I was being kept in the loop throughout the entire process. This level of professionalism further solidified my trust in their services. In conclusion, exceeded my expectations with their seamless procedure and outstanding customer service. For anyone in need of assistance with flight compensation claims, I wholeheartedly recommend giving a try.
E Emilia Claudia Ciupea
40 days ago

Incredible Support and Swift Resolution

My experience with was truly exceptional. From start to finish, their handling of my compensation claim was nothing short of remarkable. The clear and constant communication they provided throughout the process was reassuring and kept me informed every step of the way. What truly stood out was their promptness in resolving the issue. The compensation amount was processed and received astonishingly quickly, exceeding my expectations. This efficiency and reliability are qualities that set them apart in the industry. While I hope to never face a similar situation again, knowing that is just a call away gives me peace of mind. I have full confidence in their ability to deliver top-notch service in times of need. Thank you for your excellent support and seamless resolution,!
M Manuel Pino
40 days ago

Unexpected Joy: A Heartfelt Experience with AirHelp

I never expected such joy from a simple online claim process until I encountered AirHelp. Initially, I must admit, I was a tad apprehensive as the claim seemed to be taking longer than anticipated. Days passed, and I almost pushed the thought to the back of my mind, until one fine day, out of the blue, I received a notification from AirHelp. Within moments of submitting the form, I found myself rewarded with not just the money owed to me but a sense of elation that can only be compared to Santa's surprise visit on a regular weekday. It took a mere 30 minutes for the entire process to unfold seamlessly, leaving me in awe of the efficiency and promptness displayed by AirHelp. This experience has truly restored my faith in customer service and has etched AirHelp in my memory as a beacon of reliability and trustworthiness. Thank you, AirHelp, for not only delivering what was due to me but for crafting an experience that resonated with unexpected joy.
A Alexandru Tanase
41 days ago

AirHelp: A Lifesaver in the Skies

When it comes to facing the challenges of flight disruptions, AirHelp truly stands out as a beacon of reliability and professionalism. I found myself in need of assistance, and the AirHelp team responded with a level of responsiveness and expertise that was truly commendable. Despite a minor hiccup requiring a follow-up for payment, the team's dedication and commitment to resolving the issue shone through. I was particularly impressed by their persistence in pushing through my claim, even after an initial dismissal. This demonstrated their unwavering support and willingness to go the extra mile to ensure customer satisfaction. In a world where customer service often falls short, AirHelp exceeded my expectations with their exceptional service. I am grateful for their responsiveness, professionalism, and ultimately, for being a reliable ally in navigating the complexities of travel disruptions. Thank you, AirHelp, for being a true lifesaver in the skies.
M Martin
41 days ago

Turning Flight Frustrations into €520 Joy: My Seamless Experience with AirHelp

I can't help but gush about my experience with AirHelp – it was simply exceptional! The process was unbelievably effortless – all I had to do was fill out a quick form with my flight details, and before I knew it, I received a refund of €520 from Lufthansa. Talk about turning frustration into pure joy! AirHelp has proved to be a game-changer for me. Not only did I receive a substantial amount of money, but the simplicity of the entire process left me in awe. From start to finish, everything was seamless and stress-free. It's safe to say that I've never earned such a significant sum of money in such a hassle-free manner before. If you're looking to effortlessly navigate flight compensation claims and transform your travel grievances into financial rewards, AirHelp is unquestionably the way to go. Thank you, AirHelp, for making what seemed impossible, possible!
M Mihaela O.
41 days ago

It was very simple to assert compensation…

My evaluate for It was very simple to assert compensation for delayed flight by means of AirHelp: single level of contact, they took care of every part, no must know all the small print about learn how to contact the flight firm. Receiving the cash was very easy as nicely.


AirHelp is a leading platform that assists air travelers in getting compensation for flight delays, cancellations, and denied boarding. This editorial review aims to provide an in-depth analysis of the various aspects of, including its pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Efficient Compensation Process: AirHelp makes it easy for users to claim compensation for flight disruptions. Their simple online process helps travelers submit claims quickly and conveniently.
  • Expertise in Air Passenger Rights: The platform has extensive knowledge and expertise in air passenger rights, ensuring travelers understand their entitlements and receive the compensation they deserve.
  • Global Coverage: AirHelp provides its services worldwide, allowing passengers to claim compensation for flights from various countries, irrespective of the airline.
  • Transparent Fee Structure: AirHelp clearly outlines its fee structure, ensuring customers have a clear understanding of the costs involved in using their services.


  • Limited Scope: AirHelp focuses solely on flight compensation claims, limiting its range of services in the aviation industry.
  • Fee Deduction: AirHelp deducts a percentage of the compensation received by customers as their service fee, which some may find unfavorable.

User Experience: offers a user-friendly interface that simplifies the compensation process for travelers. The website is well-organized and responsive, providing comprehensive information about air passenger rights and the claiming process. Users can easily navigate through the website and submit their claims in just a few clicks.

Pricing and Value for Money:

AirHelp operates on a no-win, no-fee basis. This means customers only pay a service fee when their compensation claim is successful. While the percentage deducted may vary, AirHelp's transparent fee structure ensures customers are aware of the costs involved upfront. Considering the convenience and expertise provided, AirHelp offers good value for money to those seeking compensation for flight disruptions.


While AirHelp is a prominent player in the flight compensation industry, there are alternative platforms available. Some notable alternatives include ClaimCompass, Flightright, and Skycop. These platforms offer similar services, enabling travelers to compare and choose the option that best fits their needs.

Customer Service:

AirHelp places great emphasis on customer service. They provide multiple channels for support, including email and phone contact options. Additionally, their website offers a comprehensive FAQ section, addressing common queries and concerns. The customer service team is responsive and strives to ensure passenger satisfaction throughout the claims process.

Product Quality and Selection:

As a service-based platform, AirHelp doesn't offer physical products. However, their expertise and track record in securing compensation for air travelers highlight their commitment to delivering quality services.

Website Usability: is designed to provide a seamless user experience. The website features an intuitive layout, engaging design, and well-structured content. Navigating through different sections and submitting compensation claims is straightforward, making the entire process user-friendly.

Returns and Exchanges:

Returns and exchanges don't apply to AirHelp's services as they focus on securing compensation for flight disruptions rather than selling physical products. Once a claim is successfully processed, the compensation is directly transferred to the customer's account.

Promotions and Discounts:

While AirHelp doesn't frequently offer promotions or discounts, they do occasionally run special campaigns or partnership programs. Customers can stay updated through the website's blog, newsletters, or by following AirHelp's social media channels.


AirHelp has gained significant recognition and a solid reputation within the industry. They have collaborated with reputable organizations and achieved notable media coverage, underscoring their expertise and trustworthiness. Furthermore, numerous positive customer reviews and high ratings affirm AirHelp's commitment to customer satisfaction.

Payment Options:

AirHelp accepts various payment methods, including major credit cards and online payment platforms such as PayPal. This ensures customers have flexible options when settling service fees.

Loyalty Programs:

Currently, AirHelp does not offer a loyalty program. However, they focus on consistently delivering exceptional service to retain customers and foster long-term relationships.

Customer Reviews:

Customer reviews are overwhelmingly positive, showcasing high levels of satisfaction with AirHelp's services. Clients frequently praise the platform for its efficiency, expertise, and successful handling of compensation claims.

Community Involvement:

AirHelp actively engages with the aviation community and advocates for air passenger rights. They collaborate with industry stakeholders, contribute to discussions, and provide valuable insights to enhance the passenger experience.

Shipping and Costs:

Since AirHelp deals with compensation claims and doesn't deliver physical products, shipping is not applicable. The only associated costs are the service fees deducted from successful compensation claims.

Conclusion is a reputable platform that offers a convenient and reliable solution for air travelers seeking compensation for flight disruptions. With their user-friendly website, expert knowledge, transparent fee structure, and commitment to customer satisfaction, AirHelp stands as a leading option in the industry. While alternatives exist, AirHelp's track record, positive customer reviews, and active community involvement make them a trustworthy choice for claiming compensation for flight delays, cancellations, and denied boarding.