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93% users rated Terrible
3% users rated Poor
0% users rated Average
2% users rated Very Good
3% users rated Excellent
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Reviewed by on 02 Dec 2022

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Dec 2021 1.4 1.3 4.7 4.4 4.3 4.3
Jan 2022 1 1.1 3.9 4.4 4.3 4.7
Feb 2022 1 1.2 3.8 4.6 3.4 4.4
Mar 2022 1 1.4 4.3 4.6 4.2 5
Dec 2022 1 5 3.8 5 5 4.3
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Detailed Airindia Review by

What is Airindia?

Airindia is the official website for Air India, the flag carrier airline of India. The website was commenced on 29 July 1946 by J. R. D. Tata. The company is headquartered in New Delhi, India. The website offers a wide range of information and booking services for Air India and its subsidiary airlines. Airindia is a one-stop shop for everything related to Air India. You can book tickets, find out about flight schedules, check-in online, and even apply for a job with the airline. The website also provides information on Air India's history, fleet, and destinations. Whether you're looking to book a flight or want to learn more about one of India's most iconic brands, Airindia is the place to start.

Air India Standout Features

Air India has a lot to offer its users, including some great features that make it stand out from other travel websites. Here are some of the best features of Air India:
  1. User-friendly interface: The website is designed in a way that is easy to navigate and use. Everything is laid out, and finding the information you need is simple.
  2. Rich content: The website provides a wealth of information on all aspects of air travel, from booking flights and hotels to planning your itinerary. There is something for everyone, whether you are a first-time traveller or a seasoned pro.
  3. Great deals: Air India offers competitive prices on flights, hotels, and car rentals. You can be sure to find the best deal for your travel needs.
  4. Customer support: If you have questions or problems while using the website, Air India's customer support team is always ready to help. They can be reached by phone or email 24/7.

Air India Pros and Cons

Air India is one of the most popular travel websites in India. It is a one-stop shop for all your travel needs, whether you are looking for flight tickets, hotel bookings, or holiday packages. However, like all travel websites, Air India has pros and cons.
                      PROS                           CONS
  The website is easy to use and navigate.   The customer service of Airindia is not very responsive.
  It offers a wide range of flights and hotels to choose from.   The website does not always offer the best prices for flights and hotels.  
  You can book flights and hotels together or separately on Airindia.
  The website offers promotions and discounts on flight tickets and hotel bookings.  

Why should You Use Air India?

Air India is the official website for Air India, India's national carrier. The site offers a range of features and services that can be useful for travellers, including flight booking, ticket prices and special offers. There are several reasons why you should use Air India when planning your next trip:
  1. The site is easy to use and navigate, with clear instructions on how to book a flight.
  2. You can search for flights by destination, date, or number of stops, making it simple to find the perfect option for your needs.
  3. Air India offers competitive airfare prices, often beating out other travel websites.
  4. The site also provides information on airport facilities, ground transportation options, and things to do at your destination.
  5. Whether you're looking for a last-minute getaway or planning your next big vacation, Air India should be your first stop.

 Air India Website Performance

The Air India website is the online home of Air India. The website is clean and straightforward, with a white background and blue accents. The homepage features a search bar for booking flights and links to information about the airline and its services. The website performance is good overall. The site loads quickly, and navigation is easy. However, some areas could be improved. For example, the search results page could be more user-friendly, and finding contact information for customer service on the site can be challenging.

Air India's Ease of Use

Air India is one of the most user-friendly airline websites out there. The website is straightforward and easy to navigate, with all the information you need readily available. The booking process is simple and efficient, and the site also provides a wealth of useful information on flights, destinations and other travel-related topics. Overall, Air India makes booking air travel a breeze, and we highly recommend it.

Air India Pricing

Air India is known for its competitive pricing and its user-friendly interface. The website offers a variety of payment options, including credit cards, debit cards, and net banking. The customer service team at Air India is very efficient and helpful. The team is always available to assist customers with any queries or concerns. Air India is an excellent option for a reliable and affordable online travel booking website.

Air India Customer Support

Air India is one of India's most popular online travel websites. It offers its customers a wide range of services, including flight booking, hotel booking, car rental, and more. Air India also has an excellent customer support team that is always ready to help its customers with any problems. The Air India customer support team is amiable and helpful. They are always ready to answer any questions you may have about your bookings or your travel plans. They can also help you with any problems with your account or website. Overall, the Air India customer support team is very efficient and helpful, and they will ensure you have a pleasant experience while using their website.

Air India's Reliability

Air India is India's national carrier and flies to over 50 domestic and international destinations. It has a good safety record, and its fleet is relatively new and well-maintained. Air India is a member of the Star Alliance, the world's largest airline alliance. The website Air India is reliable and easy to use. You can search for flights, check-in online, and manage your booking all on the site. The site is available in English and Hindi, making it accessible to many users. Air India has a good reputation for being on time and efficiently. In our experience, the website was quick to load and easy to navigate. We were able to find the information we needed quickly and without any issues. Overall, we were impressed with Air India and would recommend it to anyone looking for a reliable website for booking flights within India or internationally.

Air India Cancellation Policy

Air India has a stringent cancellation policy, and it is essential to understand this policy before booking a flight with them. If you cancel your flight more than 24 hours before the scheduled departure time, you will be charged a cancellation fee of Rs. 2,500 per person. If you cancel your flight within 24 hours of the scheduled departure time, you will be charged a cancellation fee of Rs. 5,000 per person. There is also a no-show fee of Rs. 5,000 per person if you do not show up for your flight.

Air India Alternatives

There are many potential alternatives to Air India for online bookings and reservations. Some of the most popular include:
  1. MakeMyTrip: One of the most popular travel websites in India, MakeMyTrip offers a wide range of flight options, hotels, and more.
  2. Cleartrip: Another popular option for online travel bookings in India, Cleartrip offers a user-friendly platform and a wide range of flight and hotel options.
  3. Yatra: Yatra is another leading online travel portal in India, offering a comprehensive search engine and a wide range of booking options.
  4. GoIbibo: GoIbibo is a popular option for online bookings, with a user-friendly interface and a wide range of flight, hotel, and other travel options.

Recent News

Tatas and Singapore Airlines will merge Air India and Vistara; SIA will get a 21.5% stake.

The Tata Group and Singapore Airlines (SIA) have agreed to merge their Indian airlines - Air India and Vistara - in an all-stock deal, the two groups announced on Thursday. The deal, subject to government and regulatory approvals, will see SIA taking a 21.5% stake in the combined entity, with Tata Sons holding the remaining shares. The move will see the two airlines become equal partners, with each group having a 50% stake in the new company. A management team will run the new airline from Tata and SIA. The move by Tatas and Singapore Airlines to merge Air India and Vistara signals a shift in focus for both groups. For Tatas, it is a sign that they are looking to exit the aviation business. For Singapore Airlines, it is an indication that they are keen to expand their footprint in India. The merger will see Singapore Airlines acquiring a 49% stake in Vistara, with the remaining 51% being held by the Tata Group. The new airline will be called Tata SIA Airlines Limited. Air India will continue to operate as a separate entity. The move is subject to regulatory approvals, but if successful, it would create one of the largest airlines in India with a combined fleet of over 200 aircraft. It would also give Vistara access to international routes, which it has been unable to do so far due to restrictions placed on foreign ownership of Indian airlines. This is a positive development for both Air India and Vistara. For Air India, it gives access to a much-needed capital infusion from Singapore Airlines. This will help Air India turn around its operations and improve its financial situation. For Vistara, it opens up new growth opportunities and allows the airline to tap into Singapore Airlines' vast global network. This is an exciting move by both Tatas and Singapore Airlines, and it will be interesting to see how it plays out. This could be a big win for both airlines, Air India and Vistara. It remains to be seen what the outcome will be, but this is a development worth watching.

My Final Verdict

Air India is a user-friendly website that makes booking air tickets easy. The website has a simple design and is easy to navigate. The search engine is quick and efficient, and the results are displayed clearly and concisely. The prices on Air India are competitive, and the site offers several deals and discounts on air tickets. Overall, Air India is a good option for booking air tickets.  

Airindia Review Video

Step by Step Shopping and Saving Guide for Airindia

Shopping and Saving Guide for airindia.in

  1. Choose a flight route: Use airindia.in search engine to find the best flight routes for your travel needs.
  2. Book your ticket: Complete the online booking form and pay with credit card or net banking.
  3. Check in: Enter your arrival and departure information and hit the 'check in' button.

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Recommended by 336+ verified customers on Trustpilot

'Terrible'
Based on 336 reviews

Airindia Recent User Reviews

User Rating

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Reviewer Name: Manjunath

Review Submission Date: 2022-02-26

Review Title: Worst customer service
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Review Description: Booked ticket after Tatas takeover.. it's same old pathetic customer experience no change at all . Booked ticket with lot of expectation but pathetic customer care support PPL.. not at all helpful rude

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Reviewer Name: rao tata

Review Submission Date: 2022-02-18

Review Title: Booking online is horrible.
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Review Description: Booking online is horrible.I am trying to book my ticket from Washington DC to Delhi, not sure what is happening, every time getting error as Authorization failure, and I am asked to enter from the beginning.i did twice, fed up.Air India can improve this

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Reviewer Name: Cynthia Cardozo

Review Submission Date: 2022-02-17

Review Title: Very rude airlines staff and not…
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Review Description: Very rude airlines staff and not helpful at all. Staff act like they are the owners of Air india. I don’t recommend Air India .

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Reviewer Name: Ricky

Review Submission Date: 2022-02-12

Review Title: Horrible Experience today - DO NOT BOOK AIR INDIA
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Review Description: Horrible Experience today. Air India Booked from LHR to Amritsar with a stop at Delhi airport. The connecting flight is impossible to get, as we receive Covid Test results at Delhi airport. I had to wait over 10+hours to get the next flight. Alternatively I left the airport at Delhi and got a taxi to Amritsar. DO NOT RECOMMEND AIR INDIA

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Reviewer Name: Arun

Review Submission Date: 2022-02-06

Review Title: Worst airline
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Review Description: Worst airline. Total mismanagement, booked my flight AI 133 from Delhi to Heathrow on 29th Jan 2022. Paid extra amount to book and choose the seat during ticket booking. However, during journey they allocated different seats in different row for us (myself, wife, n 5 yr kid). And allocated my seats to other. When requested them to give my seats they said won't possible to give your seats as seats allocated to others. As per them to this is sth related to system issue.

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Reviewer Name: Ashutosh Sodhani

Review Submission Date: 2022-02-02

Review Title: Giving 1 star because I can't give a 0.
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Review Description: Giving 1 star because I can't give a 0.The customer care hotline is not manned sufficiently.I am put on holds for hours and hours. Then forwarded to appropriate departments -- adding further holds an frequent call disconnects.I have not been able to reach the correct department in 10 days now. Still on hold to reach the correct department. There are no updates even on mutiple email follow ups.Just a complete black hole for the customers.

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Reviewer Name: P N

Review Submission Date: 2022-01-29

Review Title: I wish they have zero star
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Review Description: I wish they have zero star. Do wonder why they are not doing good and have to sell the business. Hope TATA will fire all their employees and hire better employees to provide better service. Just to upgrade seat I was on hold for 2 hrs 3 times so over six hours and still didn't get chance to speak to anyone. They don't know their work and keep transferring phone. Fred need to hire some well mannered English speaking customer service rep.

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Reviewer Name: Axl Gun

Review Submission Date: 2022-01-21

Review Title: Flight was cancelled due to bad…
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Review Description: Flight was cancelled due to bad weather, they let us go home and didn't provide any means of assistance, they didn't refund us for a whole 1 month, they didn't refund us 100%

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Reviewer Name: Murali A

Review Submission Date: 2022-01-08

Review Title: Pathetic
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Review Description: Pathetic. On hold for 20 mins. An utter / useless person answers and takes all my information- verifies and says he can’t change a reserved ticket and transfers me. Now - I am on hold of 1 hour - 25 minutes and still on hold.Does any thing gets worst than this?

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Reviewer Name: Neeraj Jain

Review Submission Date: 2022-01-06

Review Title: Who designed this ghastly customer service system and model in a country which is IT hub for the world
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Review Description: I wish there was some options for -ve stars. Have been wasting hours for last 2 days but like other reviewers, my calls also get disconnected after little over 1 hour hold waiting for a ticketing agent. such a sheer waste of time and in the process I keep losing options for travel dates. Noone ever calles back to complete the incomplete transaction if you were disconnected while talking to someone. This is a hopeless situation. Still waiting on call for 1 hour 13 mintues to speak to someone while writing this review.