Users Voice for Airinum

36% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
64% users rated Excellent
Pie Chart Review Representation for Airinum
Airinum Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Airinum Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 20 Jul 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 2 3.9 5 4.5 1.4
Dec 2022 5 5 5 2.2 5 5
Jan 2023 5 5 3.1 5 4.1 1.4
Feb 2023 3 1.8 5 1.3 5 1.3
Mar 2023 2.4 5 5 1.2 5 5
Line Chart for Rating of peer stores

airinum.com

shein.com

jomashop.com

agoda.com

godaddy.com

booking.com

Detailed Airinum Review by

Introduction

Airinum.com is a modern and innovative company that is dedicated to producing high-quality face masks that protect against air pollution and airborne pathogens. They have a range of products that are both functional and stylish, catering to people all around the world who value their health and well-being.

Pros

Airinum face masks are made from high-quality materials and are designed for optimal comfort and breathability. They have a range of different colours and patterns, making it easy to find a mask that suits your style. Airinum also provides excellent customer support and fast shipping.

Cons

The only downside to Airinum face masks is that they are relatively expensive compared to other face mask brands. However, the price is justified by the superior quality of the product.

User Experience

The Airinum website is clean and well-designed, making it easy to navigate and quickly find the products you're looking for. The ordering process is fast and straightforward, and the company provides helpful information about how to properly use and care for your face mask.

Pricing and Value for Money

Airinum face masks range in price from $70 to $100, depending on the model and design you choose. While this may seem expensive, the product's quality and functionality justify the price. Moreover, Airinum provides a one-year warranty for its products that ensures the quality and longevity of each mask.

Alternatives

There are numerous alternatives to Airinum, including Vogmask, Respro, and Cambridge Mask Company. However, Airinum's unique designs and high-quality materials set them apart from the competition.

Customer Service

Airinum's customer service is excellent, with fast response times and friendly and knowledgeable staff. They provide support via email and social media and offer a comprehensive FAQ section on their website.

Product Quality and Selection

Airinum's product range is focused on face masks that protect users from air pollution and disease-causing airborne pathogens. Their masks are made from high-quality materials that are both comfortable and effective at filtering out harmful particulate matter.

Website Usability

The Airinum website is easy to use and navigate, with a clean and modern design that makes it simple to find the products you're looking for. Their checkout process is fast and straightforward, and they provide helpful information about how to properly use and care for your face mask.

Returns and Exchanges

Airinum offers a 14-day return policy for its products, provided that they are returned in their original condition. They also provide a one-year warranty that covers manufacturing defects.

Promotions and Discounts

Airinum occasionally offers promotions and discounts on their products, which can be found on their website or social media channels. Sign up for their newsletter to stay informed about upcoming sales and discounts.

Reputation

Airinum has a reputation for producing high-quality face masks that are both functional and stylish. They have a strong presence on social media and are well-respected in the air pollution and health communities.

Payment Options

Airinum accepts a range of payment options, including credit cards, PayPal, and Klarna. All transactions are secured with SSL encryption for added peace of mind.

Loyalty Programs

At present, Airinum doesn't offer any loyalty programs to its customers. However, they occasionally offer promotions and discounts on their products.

Customer Reviews

Customers have praised Airinum for producing high-quality face masks that are effective at filtering out pollutants and airborne pathogens. They appreciate the company's fast shipping, excellent customer service, and stylish designs.

Community Involvement

Airinum is committed to giving back to their communities and has partnered with the Wellcome Trust to fund research into air pollution and its effects on health. They also donate a portion of their profits to various environmental organizations.

Shipping and Costs

Airinum offers fast and reliable shipping options worldwide, with delivery times ranging from 2-7 business days depending on your location. Shipping costs vary based on your order size and destination. However, Airinum offers free shipping on orders over $100 in the US and Europe.

Airinum Recent User Reviews

User Rating

5 stars

15

👤

Reviewer Name: HC H

Review Submission Date: 2023-02-05

Review Title: they're bankrupt.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: they're bankrupt!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! forget about returns or complaints.

👤

Reviewer Name: John Dredge

Review Submission Date: 2022-12-17

Review Title: DONT BUY
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: This product is rubbish It’s too flimsy and the two parts keep separating I did ask to return it but was told there is NO returns if you open the mask, in which case how the hell can you try it on.AVOID AVOID AVOID

👤

Reviewer Name: Mary Aschenbrener

Review Submission Date: 2022-05-05

Review Title: I am a repeat Airinum customer many…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I am a repeat Airinum customer many times over. Early on in the pandemic I began to order masks for myself and my daughter, son-in-law and their two young children. It was great comfort to know that I was doing all within my power to keep them safe. My contacts with Airinum's support team have always been extremely pleasant, any questions or concerns were answered in a timely manner. Thank you to Airinum and especially its support team! Mary (San Francisco, CA)

👤

Reviewer Name: Christopher Snazell

Review Submission Date: 2022-03-25

Review Title: Product Never Arrived But Customer Service Excellent
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Customer service was excellent but the product never arrived.Ordered a mask from Airinum's website and it was shipped via Amazon Logistics. Amazon Logistics deceitfully claimed a delivery was attempted. A replacement order was promptly dispatched and despite an Amazon order arriving on the day of delivery Amazon Logistics once again claimed no one was home to accept delivery.Not Airinum's fault and I was refunded very promptly. However, it'll be a cold day in hell before I order from anyone using Amazon Logistics to fulfil their orders.

👤

Reviewer Name: Jeff Jamieson

Review Submission Date: 2022-03-01

Review Title: Feels very comfortable and safe!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Definitely the most comfortable and safest feeling (from a coverage perspective) mask I've ever worn. The fabric really seals well to your face, but does so remarkably comfortably. I really can wear this all day. Also, their customer service and communication have been excellent.

👤

Reviewer Name: MykelFahrein

Review Submission Date: 2022-02-23

Review Title: Return exchange international order
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered 2 lite masks, it got delivered to Malaysia really quickly. However, i realised (after opening 1 package) it was the wrong size (my fault entirely), So i emailed to ask If i could return the 1 unopened package in exchange for a bigger size. Helpdesk was very helpful in guiding me the process of return and exchange, item was picked up from my doorstep within a day and i am now waiting for the delivery of my replacement.

👤

Reviewer Name: Alan Lippert

Review Submission Date: 2022-02-14

Review Title: It's a fantastic product that I love…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: It's a fantastic product that I love and have recommended to all my friends and family. AND it is backed up by brilliant after sales service — I had a faulty filter and the issue was resolved efficiently with professional and timely communication.

👤

Reviewer Name: Simon

Review Submission Date: 2022-02-02

Review Title: Awful
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: If you are the size of most adult humans I recommend you avoid this product. The largest size they do simply isn't big enough - it doesn't open enough.As for the service received when trying to resolve this they are shocking. Completely unwilling to read emails properly or solve the issue.There's lots of alternatives. Avoid Airinum.

👤

Reviewer Name: Felipe Peña

Review Submission Date: 2022-02-01

Review Title: I had an issue where I had purchased an…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I had an issue where I had purchased an Airinum mask at Bloomingdales and within the warranty period, the Velcro on the sides that hold the filter, became to fade. So I contacted Airinum’s customer care and they resolved the problem. They sent me a replacement so I can have this issue fixed. I am now a for ever customer of theirs.

👤

Reviewer Name: Daniel John Baker

Review Submission Date: 2022-01-26

Review Title: Masks are great / Import tax is terrible
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered two masks, one for myself and one for my partner, along with a box of filters for each. Masks are great, comfortable, etc, BUT...if you are in the UK expect a letter from DHL wanting a surprisingly large amount. My order came to £150, and DHL are wanting £42 for Duty - Vat.

Related Categories