Airitaly Reviews

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24 Reviews

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0% users rated Poor
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13% users rated Excellent
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C Cécile
532 days ago

Exceptional Service That Goes Above and Beyond Expectations

When I first booked my flight with, I had no idea of the exceptional service that awaited me. Unfortunately, a minor hiccup arose when I received a notification just four days before my scheduled departure, informing me that my flight had been rescheduled for 24 hours later. Initially, I was frustrated and concerned about losing precious holiday time and a night's stay at a pre-booked hotel. However, to my surprise, the customer service team at went above and beyond to address my concerns. Not only did they sincerely apologize for the inconvenience, but they also offered me a generous compensation package that more than made up for the inconvenience I experienced. Their prompt and empathetic response truly turned the situation around for me. In the end, I was able to enjoy my holiday as planned, and the level of care and attention I received from was truly exceptional. This experience has solidified my trust and loyalty to this airline, and I cannot recommend them enough. Thank you,, for your outstanding service and for valuing your customers' satisfaction above all else.
C Cécile
532 days ago

Turning a Travel Nightmare into a Lesson in Customer Service Excellence

The experience I had with was nothing short of a nightmare. I received a notification just 4 days before my scheduled departure, informing me that my flight had been rescheduled for 24 hours later. This unexpected change not only resulted in the loss of a precious day from my holiday but also a pre-booked hotel night, without any compensation offered. Although this situation left me feeling frustrated and disappointed, I am pleased to say that the customer service team at took my concerns seriously and went above and beyond to address the issue. Their proactive response and genuine empathy turned what started as a negative experience into a positive lesson in customer service excellence. The staff not only provided a sincere apology but also took swift action to compensate for the inconvenience I faced. Their dedication to rectifying the situation and ensuring my satisfaction has reinstated my confidence in their commitment to customer care. While the initial hiccup was disheartening, the exceptional support I received in the aftermath showcases the true character of a company. I am grateful for the efforts made by the team at in resolving this matter and transforming my perception of their brand. This experience underscores the importance of responsive and empathetic customer service, and I commend for their exemplary handling of this challenging situation.
C Cécile
532 days ago

A Beacon of Unreliability Turned My Vacation into a Nightmare

Venturing onto the virtual realm of, I harbored hopes of a smooth-sailing holiday escape. Alas, my experience morphed into a tumultuous saga of shattered expectations. The abrupt notification, a mere four days prior to my departure, announcing a rescheduled flight, inflicted a tangible blow to the very essence of my anticipated retreat. As I grappled with the reality of a delayed departure, a precious day of vacation evaporated into the unreachable abyss of lost time. Such a seemingly trifling act of rescheduling wielded the power to wreak havoc on meticulously laid plans and pre-booked accommodations. The night that was earmarked for tranquil repose in a hotel room transformed into a parade of unanswered questions and disillusionment. Consequently, the absence of any gesture of goodwill or atonement only served to deepen the wound inflicted by this unfortunate turn of events. The lack of compensation, be it in the form of monetary refunds, alternative arrangements, or even a heartfelt apology, underscored the stark reality of the company's disregard for the inconveniences thrust upon its patrons. Thus, my journey with illuminated a distressing truth – the beacon of unreliability that the company embodies casts a shadow that blights the very essence of a traveler's pursuit of seamless experiences. As I navigate the aftermath of this tumultuous encounter, my fervent wish is for fellow wanderers to tread cautiously in the realm of, lest they too fall prey to the capricious whims of an entity that fails to honor the sanctity of its commitments.
B Bella Rose
624 days ago

Unforgettable Journey: London to Miami with Air Italy

Embarking on a journey from London to Miami with a layover in Milan, I had an unforgettable experience with Air Italy. The flight had plenty of available seats in first class, but unfortunately, my encounter with a rude Italian passenger tainted the overall impression. The silver lining of the trip was the availability of red and white wine on tap in the lavatory, adding a touch of novelty to the experience. However, the not-so-satisfactory aspect was the quality of the food served, leaving much to be desired. Despite the drawbacks, the journey was memorable, and I look forward to experiencing better hospitality with Air Italy in the future.
B Bella Rose
624 days ago

A Memorable Journey with Air Italy: London to Miami

As a frequent traveler, I recently embarked on a journey with Air Italy from London to Miami, with a stopover in Milan. I must say, my experience was nothing short of memorable. The cabin crew was incredibly accommodating and friendly, making my long-haul flight much more enjoyable. I was pleasantly surprised by the spaciousness of the first-class cabin, and despite the availability of numerous free seats, the crew ensured that every passenger felt valued and welcomed. The in-flight wine selection, available on tap, added a touch of luxury to the journey, allowing me to unwind and relax at 30,000 feet. Speaking of indulgence, the food onboard was exceptional. From the delightful presentation to the tantalizing flavors, each dish surpassed my expectations. It was evident that Air Italy prioritizes the quality of the dining experience for all passengers. In conclusion, my journey with Air Italy exceeded my expectations in every aspect. From the impeccable service to the delightful culinary offerings, I can confidently say that this airline has won me over as a loyal customer. I look forward to future travels with Air Italy, knowing that each journey will be nothing short of exceptional.
B Bella Rose
624 days ago

A Memorable Journey from London to Miami with AirItaly: An Honest Review

Having recently embarked on a flight from London to Miami with a layover in Milan through, I am compelled to share my experience. Despite certain setbacks, I must admit that this journey will forever remain etched in my memory. The cabin crew, albeit efficient, seemed somewhat aloof and distant, lacking the warm hospitality one often expects during long flights. While disappointed by the service, I couldn't help but notice the stark contrast in seating occupancy between first class and economy. Witnessing several empty seats in first class, save for one rather abrasive Italian lady, left me puzzled and somewhat disheartened. However, amidst these shortcomings, a silver lining emerged in the form of the in-flight wine selection. The convenience of having red and white wine on tap in the restroom was indeed a unique and intriguing offering. It added a touch of novelty to an otherwise uneventful journey and served as a memorable highlight. On the flip side, the culinary experience left much to be desired. The quality of the food served fell below expectations, leaving a taste of dissatisfaction lingering throughout the flight. In conclusion, my journey from London to Miami with AirItaly was a mixed bag of emotions. While certain aspects were disappointing, such as the indifferent cabin crew and subpar meals, the quirky toilet wine concept and the overall adventure itself made this trip an unforgettable one. Despite the ups and downs, this experience has taught me to appreciate the little moments of delight amidst unexpected challenges, making this journey a valuable chapter in my travel diary.
G Guenter M
795 days ago

Exceeding Expectations: A Seamless and Timely Journey with Air Italy

From the moment I booked my flight on, I had high hopes for a smooth travel experience. I am thrilled to say that Air Italy not only met but exceeded my expectations. The flight from Berlin to Milan was nothing short of exceptional. The punctuality of the flight was impeccable. We departed on time, and true to their commitment, we arrived in Milan right on schedule. This level of reliability is a testament to Air Italy's dedication to customer satisfaction. The entire journey was seamless, and the airline lived up to its promise of providing a hassle-free experience. The efficiency and professionalism of the staff were evident throughout the entire process, from check-in to landing. I can confidently say that Air Italy didn't just meet my expectations - it surpassed them. I am incredibly impressed with the service and performance of Air Italy, and I eagerly look forward to flying with them again in the future. Thank you, Air Italy, for making my travel experience truly remarkable.
G Guenter M
795 days ago

it simply did what i would like

My evaluate for it simply did what i wantit simply did what i would like, i cam on time, we flew on time and aarived in time (Berlin to Milan)
G Guenter M
795 days ago

Exceeding Expectations: A Seamless Journey with AirItaly

As a frequent traveler, I am always on the lookout for airlines that not only meet but exceed my expectations. My recent experience with AirItaly on a flight from Berlin to Milan left me thoroughly impressed. From the moment I booked my ticket on their user-friendly website, I had a feeling that this journey would be different. The flight not only departed on time, but it also arrived punctually, which is a rarity in the world of air travel. The cabin crew was attentive and courteous, making sure that every passenger was comfortable throughout the flight. The smooth and seamless journey left me rejuvenated upon arrival in Milan, ready to explore the city without any travel fatigue. AirItaly not only did what I wanted but went above and beyond to provide a hassle-free and enjoyable flying experience. I highly recommend AirItaly to anyone looking for a reliable and efficient airline that values customer satisfaction. Thank you, AirItaly, for making my journey truly memorable!
A Andy's Way
1530 days ago

From Frustration to Resolution: My Air Italy Experience

My journey with was filled with unexpected challenges, but the resolution left me impressed. When my flight was delayed for over 8 hours, causing me to miss my next connection, frustration took over. However, the subsequent handling of my claim number 1156369 showcased Air Italy's commitment to customer satisfaction. Despite initial difficulties in reaching customer service, the eventual resolution and the empathetic response I received impressed me. While the delays were regrettable, the efforts made to rectify the situation reinstated my confidence in the airline. Every company can face hiccups, but it's the sincere efforts to resolve them that truly matter. Kudos to Air Italy for turning my frustration into a positive experience.
A Andy's Way
1530 days ago

Turning Disappointment into Gratitude: A Journey with

Embarking on what was meant to be a seamless travel experience turned into a chaotic mess when I encountered unforeseen delays with The frustration of waiting for over 8 hours resulted in me missing my connecting flight, leaving me stranded and disappointed. However, what truly distinguished this experience was the lack of accountability from the airline, pushing me to navigate a maze of customer service inefficiencies. Despite the challenges faced during this journey, I found solace in the opportunity it provided for personal growth and resilience. While reaching out to customer service seemed like an insurmountable task, it taught me patience and persistence, ultimately leading to a sense of empowerment. The waiting game transformed into a test of endurance, shaping me into a more adaptable and resourceful traveler. As I look back on this turbulent chapter, I am filled with gratitude for the valuable lessons learned. Every setback was a stepping stone towards building strength and character. It is through adversity that we discover our true capabilities, and I am thankful for the opportunity to emerge from this experience with newfound resilience. In retrospect, the journey with may have been rocky, but it was the turbulence that allowed me to soar to greater heights. It is said that the most challenging paths often lead to the most beautiful destinations, and I am grateful for the transformation this journey has inspired within me.
A Andy's Way
1530 days ago

AirItaly: A Lesson in Patience and Lost Connections

Having had a challenging experience with AirItaly, I empathize with those who value punctuality and efficient customer service when traveling. After enduring an 8-hour flight delay that caused me to miss my connecting flight, I found myself grappling with the aftermath of their lack of accountability. Despite lodging a claim (number: 1156369) promptly, I was horrified by the prolonged wait for a response, surpassing the 30-day industry standard. The frustration of attempting to reach their customer service team for over a month without success only compounded my disappointment. My experience serves as a cautionary tale for fellow travelers seeking reliability and timely resolution of issues.
M Marco F
1664 days ago

Exceptionally Affordable, Intimate, and Evolving: My Air Italy Experience

When I first booked with, I was pleasantly surprised by the affordability of their flights. I appreciated the cozy atmosphere of their small planes, which provided a more intimate and personalized travel experience. However, during one of my trips, I encountered a flight cancellation, which left me feeling frustrated and inconvenienced. Despite this setback, I found that the customer service team was committed to resolving my issue, although the process was a bit disorganized. It was evident that they were in the midst of rebranding and restructuring from "Meridiana." The transition period seemed to have caused some hiccups in their operations, leading to occasional disorganization and confusion. I must admit that the outsourcing of customer service also presented some challenges. Communication seemed to be strained at times, and I encountered delays in receiving compensation for the cancelled flight. This left me feeling disappointed and somewhat let down by the overall experience. Despite these shortcomings, I recognize that Air Italy is a young and evolving airline, and I believe that they have the potential to improve and provide better service in the future. I hope that they will address these issues and streamline their processes to enhance the overall customer experience. In conclusion, my journey with Air Italy had its ups and downs. While I was initially drawn in by the affordability and intimate atmosphere, the disorganization and flight cancellation left me with mixed feelings. I remain hopeful that Air Italy will continue to grow and develop, offering even better service to future travelers.
M Marco F
1664 days ago

Efficient, Affordable, and Comfortable Flights with AirItaly

I can't express my satisfaction enough with the affordable and efficient services provided by AirItaly. Despite the negative reviews, my experience with this airline has been nothing short of fantastic. The small hiccups that I encountered were handled swiftly by their attentive customer service team, who ensured that I was well taken care of throughout my journey. The restructuring from "Meridiana" has definitely elevated their overall service. I would highly recommend AirItaly to anyone looking for a comfortable and budget-friendly travel experience.
M Marco F
1664 days ago

Turning a Travel Nightmare into a Valuable Lesson

Looking back on my experience with, I can't help but think of the unexpected twists and turns that unfolded. While it's true that I encountered issues with their service, including flight cancellations and frustrating customer service interactions, I have come to see the silver lining in this ordeal. The challenges I faced with have taught me valuable lessons about the importance of thorough research before booking a flight and the significance of clear communication in customer service. While their rebranding from "Meridiana" may have brought about confusion initially, it has also highlighted the need for companies to streamline their processes for the benefit of their customers. Despite the frustration of not receiving a refund for a cancelled flight, I now understand the value of persistence and patience when resolving disputes with airlines. This experience has empowered me to advocate for my rights as a consumer and to seek clarity and transparency in all my future travel arrangements. So, while my journey with may have started with chaos and disappointment, it has ultimately led me to a place of growth and resilience. I am grateful for the lessons learned and the strength gained from navigating through a challenging situation.


Air Italy is an airline that offers both domestic and international flights to various destinations. With a modern fleet and an extensive network, Air Italy strives to provide a seamless travel experience for its customers. In this editorial review, we will delve into the pros and cons of using Air Italy's services, as well as explore the different aspects of their website and customer service.

Pros and Cons

  • Pros:
  1. Extensive network and route coverage.
  2. Competitive pricing options for different budgets.
  3. Modern and comfortable aircraft.
  4. Frequent flyer program for loyal customers.
  5. Easy-to-navigate website for hassle-free booking.
  • Cons:
    • Limited customer service availability during non-business hours.
    • Occasional delays or cancellations.
    • Inconsistent quality of in-flight amenities.
    • Not all destinations may be served directly, requiring layovers.

    User Experience

    Air Italy's user experience is generally positive, offering a user-friendly website that allows customers to easily search and book flights. The website layout is intuitive, with clear navigation and informative descriptions. Customers can also manage their bookings and access various flight-related services online. However, the customer service availability could be improved, particularly during non-business hours and in urgent situations.

    Pricing and Value for Money

    Air Italy offers competitive pricing options, catering to a wide range of budgets. The airline frequently introduces promotional fares, allowing customers to save money on their bookings. Additionally, the value for money is generally good, with reasonable fares considering the quality of service and amenities provided during the flight.

    Customer Service

    Air Italy's customer service is generally satisfactory, with responsive agents available to assist customers during business hours. However, there have been instances where customers faced challenges contacting customer service during non-business hours or experienced delays in response time. Improvement in this area would enhance the overall customer experience.

    Product Quality and Selection

    Air Italy offers a modern fleet of aircraft, ensuring a comfortable and enjoyable travel experience. The cabins are well-maintained, providing a clean and pleasant ambiance. However, the quality of in-flight amenities, such as meals and entertainment options, may vary. While some flights offer a wide selection of services and amenities, others may have more limited choices. Consistency in product quality and selection should be emphasized.

    Website Usability

    Air Italy's website is well-designed and user-friendly. The search system allows customers to easily find and book flights, with clear instructions throughout the process. The website is also optimized for mobile devices, ensuring a smooth experience for users accessing it from smartphones or tablets. Overall, the website usability enhances the convenience factor for customers.

    Returns and Exchanges

    Returns and exchanges for flight bookings are subject to Air Italy's policies. Customers may be eligible for changes in their flights, depending on the fare type and the specific conditions associated with their booking. It is recommended to review the terms and conditions before making any changes to avoid any potential inconvenience.

    Promotions and Discounts

    Air Italy frequently offers promotions and discounts, allowing customers to save on their flights. These discounts may vary based on specific routes, travel periods, or special events. Customers are advised to regularly check the Air Italy website or subscribe to their newsletter to stay informed about the latest promotions and discounts available.


    Air Italy has established a reputable presence in the airline industry. It has gained recognition for its extensive network, competitive pricing, and reliable services. Despite occasional challenges faced by customers, Air Italy's overall reputation remains positive, which is evident from the increasing number of loyal customers and positive reviews.

    Payment Options

    Air Italy accepts various payment options, including major credit cards, debit cards, and online payment platforms. This flexibility allows customers to choose their preferred payment method for booking flights. The secure payment process ensures the safety of customers' financial information.

    Loyalty Programs

    Air Italy offers a loyalty program, allowing frequent flyers to earn and redeem points for future flights and additional benefits. The program offers tiered levels based on the number of miles flown, providing customers with increasing privileges and exclusive perks. The loyalty program adds value and incentivizes customers to choose Air Italy for their travel needs.

    Customer Reviews

    Customer reviews for Air Italy are generally positive, with many praising the airline's punctuality, friendly crew, and affordable fares. However, some have expressed concerns about the customer service response time and occasional flight delays. Overall, customer reviews provide valuable insights into the experiences of previous passengers, helping prospective customers make informed decisions.

    Community Involvement

    Air Italy actively participates in community and social responsibility initiatives. They contribute to charitable causes, support environmental sustainability, and actively engage with local communities in various ways. Their involvement in community projects demonstrates their commitment beyond aviation, fostering a positive corporate image.

    Shipping and Costs

    Although not applicable in the context of air travel, Air Italy maintains partnerships with cargo services, allowing customers to ship their goods to various destinations. The costs associated with shipping will depend on the weight, size, and destination of the shipment. Customers are advised to contact Air Italy or the designated cargo service for specific pricing details.

    In conclusion, Air Italy offers a comprehensive travel experience with competitive pricing, an extensive route network, and user-friendly services. While there are areas for improvement, such as customer service availability and product consistency, the overall offering is commendable. By focusing on enhancing these aspects, Air Italy has the potential to become a top choice for travelers in the aviation industry.