User Review Scores: Pie Chart Analysis
0% users rated Poor
0% users rated Average
5% users rated Very Good
5% users rated Excellent
I was charged twice for food on
I recently had a disappointing experience with airmalta.com that I feel compelled to share. During a recent flight I encountered an issue where I was mistakenly charged twice for food. The airline claimed that my initial card payment had failed prompting me to use a second card only to later discover that both payments had been processed. Following this mishap I made numerous attempts to rectify the situation by contacting the airline via email. However their responses were unhelpful as they requested sensitive card information despite their own policy advising against sharing such details. Frustrated by the lack of progress I decided to escalate the matter by reaching out to the CEO of air malta and Ryanair who are affiliated. Unfortunately my efforts were met with silence. Recently I received a phone call regarding the issue but the cost of accepting the call would have exceeded the amount in question. Its baffling that despite providing evidence of the double charge through screenshots of my payments the airline has failed to issue a refund. While the monetary value may be small it is the principle that matters and it is disheartening that they have not taken appropriate action to address this error. In light of these events I have been left feeling powerless as a consumer. I had hoped to give the airline ample opportunity to address and resolve the issue but to no avail. Nevertheless I am determined to persist by sending weekly emails to their CEO and customer service as a reminder that I will not simply let this matter be swept under the rug. Overall this experience has left me deeply dissatisfied with airmalta.com and I am disheartened by the lack of accountability and customer service exhibited in handling this issue. It is my hope that by sharing my story other travelers can be forewarned and perhaps the airline will recognize the importance of addressing such matters with greater urgency and transparency.
Air Malta cancelled my return flight as
Air Malta cancelled my return flight as I had to buy a new flight to get to Malta one day later. Couldnt notify the airline as their call center closes at night. They didnt bother to inform me the return flight had been automatically cancelled since I was a no show to the first flight despite the fact that I had booked my new flight one day later with their company. Obviously all their flights were fully booked by the time I noticed it was cancelled at check in and their solution was to offer me a tax refund. Great policies and customer service.
Air MaltaIn October 2023 I was supposed to fly from Malta to Tel Aviv but the airline cancelled the flight due to the IsraelHamas war. Consequently I had to extend my stay in the hotel by two nights book a different and more expensive flight with Air Malta to Larnaca Cyprus and take another flight back to Israel from there with a different airline. The two additional nights in the hotel the fare difference between the original and new flight and the additional flight back to Israel cost me nearly EUR 1000. Not only that when I booked the new flight to Larnaca I requested 2 additional checkin bags similar to the original flight that was cancelled. I was told each bag would be EUR 40 each. Only after booking the new flight I was told that in fact the ticket they sold me was operated by a different airline Emirates and that I can only pay for the additional baggage at the airport before the flight. Imagine my shock when checking in at the airport Emirates charged me EUR 237 per additional bag I was told the EUR 40 per bag was not correct. I was left with no alternative but to pay the outrageous extra cost or leave my luggage behind. You can read other reviews here who faced the same issue. I contacted Air Malta several times via email they never responded. Avoid this airline at all cost
Got an error on the site and now i have
Got an error on the site and now i have paid for luggage i dont need. They dont cancel it for me even though i did not buy it.
Extra Luggage payment is fraudulent
Extra baggage charge is fraudulent. Flight from Malta to Cyprus booked through Air Malta website and paid 40 on website for 1 extra bag. The check in agent advised me it was a codeshare flight flown by Emirates. They refused the Air Malta extra bag payment receipt and charged me 284 Explaing this was a daily problem with Air Malta who refused to rectify the problem I complained at the Air Malta desk who couldnt care less. I warned the agent I would complain to the customer service. He retorted You can try but they wont refund they never do The Emirates supervisor an excellent professional experience about a hundred times better than the crappy Air Malta. She was understanding but wearily repeated the same Air Malta agennts tale. Re confirming this same baggage issue was a daily problem they had complained to Air Malta for maybe a year but they refused to rectify the problem. She said shes sick and tired of explaing the same tale almost every day Its obvious that pathetic Air Malta deliberately set out to defraud its customers of extra bag fees. Months ago I complained to Air Malta now 4 times. Their customer service respond but asked for the same payment receipt now 3 times A delaying tactic. I ll update this report with the next stage of this saga. Meanwhile I dont recommend flying with themalthough the actual flight experience was perfect. It is obvious Emirates have a deep problem with Air Malta who they connsider a junk airline although I was actually in Malta.
Worst flight experience ever
Worst flight experience ever On the Website or app the online checkin has never worked. We called the callcenter and they told us that we have to check in at the airport and that they cannot help us. So we had to be super early at the airport but because of the check in issue but nothing worked out and we missed our flight. We immediatly called the callcenter and they said that they would try to find a different flight but everything was booked out in this month so we went to a different travel agency to get a flight somehow. When we wanted to fly back from Malta the same issue appeared again checkin was not possibe. So we called the callcenter again and they said that they canceled our flight back also because we did not inform them that we missed our flight. Well we did They did not want to help us the money was gone they just repeated themself that we did not call which we actually did. After calling again like a lot of times she finally talked to the supervisor and said that we never called which is a lie. Then she meant she will look for the call again and that she will call me back which never happened Now we lost a lot of money did not get informed that our flight back was just taken away from us and the service was horrible We were stuck in Malta but that was not their problem. Worst service ever.
Problem with an issue
We had a problem but this woman Marthese Spiteri helped us and sorted it all out. She was very polite and nice with us. Thanks again.
This airline is horrific
This airline is horrificReading many stories of people on here being owed money by this lot. I have news for you. You wont get a Cent off them as they are going bust at the end of this yearOur flight was delayed by 6 hrs in June Milan to Malta250eur compensation agreed and surprise surprise no refundThey agree your compensation as it prevents you going to ADR
My seat was changed last minute whilst
My seat was changed last minute whilst on the plane because they double booked my seat. The airline was not very friendly and were impolite.
Poor customer services
Poor overall not a good experience I travelled to London Gatwick from Italy. They were only concerned about their moneyand not my wellbeing so I stated that my hotel was far away and there was no way to get to the airport. I requested if I could return at a later time. If I wanted to come back they wanted additional money from me. I asked if they could offer me a partial refund because I had paid for my friends trip as well but she was unable to travel but this request was turned down. Ive basically had bad experiences overall. I had to leave my checkin on the day of my trip because the checkin process online was so awful and kept asking me to pay for luggage even though I didnt even need it.
A Terrible Experience with Airmalta Why You Should Avoid Booking with Them
As a frequent traveler I have had the opportunity to fly with various airlines each providing a different level of service and experience. Unfortunately my recent encounter with Airmalta left me bitterly disappointed and frustrated to say the least. The numerous issues I faced with this airline have led me to strongly advise against booking with them. Delays and DisappointmentsMy journey with Airmalta was plagued by relentless delays causing major disruptions to my travel plans. As a result I found myself enduring prolonged waits at airports facing inconvenience and uncertainty at every turn. The lack of punctuality and regard for passengers time was not only exasperating but also put a damper on my overall itinerary. Nonexistent Customer ServiceAttempting to address these setbacks only added to my dissatisfaction as I encountered what can only be described as an utter lack of customer support. Any attempts to file a complaint or seek assistance were met with unresponsiveness and an overall dearth of support from the airlines representatives. This lack of accountability and responsibility displayed by Airmaltas customer service team only compounded the already frustrating situation. A Word of CautionBased on my regrettable experience I wholeheartedly caution anyone considering travel to or from Malta against choosing Airmalta as their preferred airline. The subpar service compounded by indifferent customer support makes for an incredibly disappointing and unprofessional travel experience. After enduring the tribulations of flying with Airmalta I cannot emphasize enough the importance of seeking alternative options to avoid the frustrations I encountered. In conclusion while I have enjoyed positive experiences with other airlines Airmaltas inability to deliver a satisfactory travel experience and provide adequate customer support has undoubtedly left a lasting negative impression on me. I strongly urge prospective travelers to exercise caution and explore alternative airlines to ensure a more seamless and enjoyable journey.
Very bad customer care service
Very bad customer care service.. Ive booked Go Flex tickets with the option to cancel the flights and get a full refund except some extra costs and taxes. Ive cancelled the booking last week and was promised to get a refund. Still havent seen any money yet. Called again they cant give me a confirmation of my cancelled flights and they cant give an update about the status of my refund too. Was told to send an email to their customer care but they never reply. Booking number JUQFUR
Ticket Number 00865182 REFUND MONEY FOR CANCELLED FLIGHTS
Airmalta I sent you the following details for a refund and its been over a year that you cancelled flights and have not refunded. REFUND MY MONEY I HAVE SENT YOU MY BANK DETAILS AND NO RESPONSE AFTER SEVERAL EMAILSOn 4 Jul 2023 at 522 pm Customer Service wroteTicket Number 00899341 Fwd booking ID 21402525. Dear Ms. JakimovskiGood Morning. Thank you for your email. Apologies for the delay in response. Upon further discussion with the relevant department we can confirm that we are able to apply for a refund from our end regarding the reservation in question. In view of the above remark we kindly request you to fill in the attached bank form and return it to us via this email. Awaiting your kind response. Please do not send any Credit Card or CVV information by email as this goes against PCIDSS compliance. Air Malta assumes no liability for receiving emails that do not conform to this requirement. Kind regardsRuci On 3 Feb 2023 at 749 pm Customer Service wroteRe Ticket Number 00865182 RefundGood morning Ms. JakimovskiThank you for your reply. We confirm that there was a schedule change on the flight from Amsterdam to Malta on the 11th of July 2022. Please do let us know if we can be of any further assistance. Thank you and Best regardsYan.
very very bad service. I would love to give a rating in minus but unfortunately we don8217t have the option here.
Ticket Number 00950400 Delay Baggage Claim AHLMLAKM14197Its been approximately 3 months and these people promised to give compensation for the delay Baggage claim Unfortunately cant attach SS here so will post with SS on another social platform. Anyways There is no doubt its 1 start here because they arent providing any customer support. You cant contact them by call and if you are lucky enough to connect the call then they will tell you its not our department and suggest to go somewhere else. already sent 100 emails but still there is no response from their side. Air Malta has the worst customer support I have ever seen. they are not even responding here. very shameless
They cancelled our flight
They cancelled our flight kept us in the airport for total 12 hours until they found us a hotel to stay for the 2 nights. Communication was very poor and unprofessional. Finally we were promised to get paid 400 Euros as part of an EU law. Since January 3rd Air Malta hasnt paid. They respond to my emails and say you are approved and expect payment in 5 days and then disappear for 2 months. Then we start all over again. Bunch of thieves. Biggest scam and trashiest airline ever.
An Unfortunate Customer Service Experience
My experience with this airline has been quite frustrating to say the least. I found myself in need of a refund for a flight and unfortunately the customer service was only accessible via phone. As a nonnative English speaker communicating with the staff in English was a challenging and cumbersome experience. Despite my language barrier I proceeded with the process in hopes of receiving the refund I was entitled to. After explaining my situation and requesting a refund I was informed that the process would be initiated but might take some time to be completed. However to my dismay more than a year has passed and not only have I not received my money but I havent even heard from the airline regarding the status of my refund. This prolonged period of waiting without any update or resolution has only added to my disappointment and dissatisfaction with the airlines customer service and overall handling of my refund request. As a customer who had initially placed trust in the companys services this experience has left me feeling undervalued and overlooked. I had expected a more efficient and transparent process particularly when it came to something as crucial as a refund for a service that was not provided. Regrettably my interactions with the airlines customer service have been far from satisfactory and the absence of any followup communication regarding my refund has only deepened my disappointment. Given the significant lapse of time and the lack of clarity or progress I feel compelled to share my experience as a cautionary tale for others who may be considering engaging with this airline. I had sincerely hoped for a different outcome but unfortunately I find myself disheartened by the entire episode. Moving forward I will be more cautious and discerning in my choices when it comes to air travel and customer service experiences.
Worst flight experience and dishonest client service
My flight from Malta to Paris on March 30th 2023 was delayed more than 5 hours and we received no food or beverages. I applied for compensation and the client service ensured me that the 400 compensation was being processed by their financial department. More than 4 months after no compensation received and all my emails and calls are ignored. Air Malta is in direct violation of EU Regulations. This is unacceptable and competent authorities have been ceased. Name and Surname BOUVIER CHLOE Flight Date 30032023Flight Number KM466Booking reference number WTVIOX
Unprofessional and dishonest
Our stroller was damaged on the way back from Malta to Heathrow and after multiple correspondence between myself and Air Malta Baggage Claims on 20th April 2023 they told me they would compensate me 80. It is now 12th August and I have not received a single penny nor have I received any responses to the numerous emails I have sent to the complaints department and baggage claims department. This is EXTREMELY unprofessional and dishonest and I would highly recommend that you AVOID using this airline. Ticket Number 00901346
Booking reference EKFHLO Ticket Number 00918061I paid for a GO FLEX flight ticket but I cancelled. You said that i will get a refund except some taxes. Its been almost 3 monthsI have been sending you several emails but you never respond me Is that really really difficult to do Is anyone still working for Air malta
120 for 25 minutes of Flight from
120 for 25 minutes of Flight from catania to malta. What is the problem The problem is 120 for Flight trolley on board free seat and check in online. But the surprise is no checkin online for an error of website no trolley on board no free seat . I saw the entire world and I took many Flight but AIR MALTA is absolutely the worst Flight company in the world even Ryanair is more comfortable than you and This is incredibile because the price of ticket with Ryanair are like 920 for Malta so why i need to pay more for have your less service I will never take an Air Malta flight again.