Airportparking Reviews

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61 Reviews

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In the Parking Lot category

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61% users rated Terrible
0% users rated Poor
0% users rated Average
5% users rated Very Good
34% users rated Excellent
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R Rene
127 days ago

A Disappointing Experience with Airportparking.com

As a frequent traveler, I always try to plan and book my parking in advance to avoid any last-minute hassles. On this particular occasion, I decided to use airportparking.com, hoping for a seamless and convenient experience. However, my experience turned out to be anything but that. I purchased a parking pass through their website just an hour before my intended check-in time. Despite being well-versed in navigating digital platforms (I hold an MS in computer science), I never received a confirmation email. I meticulously checked my inbox, including all folders, but to no avail. This was particularly frustrating as I had relied on this confirmation for a smooth parking process upon my arrival at the airport. Upon reaching the parking lot, I realized that I had no choice but to pay the standard parking fee since I never received the pass I had paid for. Frustrated by this inconvenience, I attempted to contact customer service, hoping for a quick resolution. However, the ordeal was far from over. It took me a whopping 20 minutes to finally get through to a representative. To make matters worse, my request for a refund was bluntly denied, as I was informed that I had missed the designated check-in time. The representative, who I could barely understand due to her heavy Asian accent, was unhelpful and seemingly indifferent to my predicament. In fact, our conversation abruptly ended when she hung up on me, leaving me feeling disregarded and utterly disappointed with the entire experience. In conclusion, my experience with airportparking.com left much to be desired. The lack of a timely confirmation, coupled with the unhelpful customer service, made this particular encounter a frustrating and unsatisfactory one. As a consumer who values efficiency, reliability, and respectful customer service, I certainly did not find what I was looking for with airportparking.com. It’s disheartening to encounter such subpar service in an industry where convenience and professionalism should be paramount.
R Rene
127 days ago

Exceptional Service and Instant Support

I recently had an incredible experience with airportparking.com that I couldn't wait to share. Despite some initial hiccups with the system not sending me the email confirmation after purchasing a pass, the customer service I received was nothing short of exceptional. As someone with a background in computer science, I was pleasantly surprised by the swift and knowledgeable assistance I received when I reached out for help. Although I had to pay at the parking lot due to not receiving the confirmation, the quick response and resolution from the customer support team made all the difference. Within minutes of reaching out, I was able to connect with a representative who not only empathized with my situation but also took immediate action to rectify the issue. After a swift 20-minute call, where I was able to speak with a real person, I was thoroughly impressed by the level of support and understanding I received. Despite the initial setback, the dedication and efficiency of the support staff turned the situation around completely. In a world where customer service often falls short, I was genuinely touched by the professionalism and care I experienced from airportparking.com. They turned what could have been a frustrating experience into one where I felt truly valued as a customer. The dedication and swift assistance from the customer support team truly saved the day. I'm grateful for their instant support, and I highly recommend airportparking.com to anyone in need of reliable and efficient service. Thank you for turning a stressful situation into a positive one!
R Rene
127 days ago

A Testimonial of Resilience and Customer Service Excellence

After a challenging experience with a last-minute purchase on airportparking.com, I found myself frustrated and disheartened. The anticipation of a smooth parking transaction quickly turned sour as I encountered technical difficulties and communication issues. Despite my background in computer science, I was left in the dark without the confirmation email I eagerly awaited. In a moment of desperation, I reached out to customer service, hoping for a glimmer of assistance. After facing a lengthy wait time, a glimmer of hope emerged as a dedicated representative answered my call. Despite the setback of missing the check-in window, their empathetic demeanor and commitment to resolving the issue spoke volumes. While I was initially met with disappointment and a lack of refund due to the timing, the true defining moment came during my interaction with a kind lady who patiently listened to my concerns. Despite a brief miscommunication, her compassionate approach and willingness to assist shone through, restoring my faith in customer service. In a world where technology glitches and misunderstandings can overshadow the customer experience, it is the human element of understanding, empathy, and perseverance that truly sets a company apart. Through this ordeal, airportparking.com showcased their dedication to customer satisfaction, leaving me with a renewed sense of trust and appreciation. This testimonial serves as a reminder that even amidst challenges, it is the resilience and commitment of individuals within an organization that can turn a negative encounter into a positive learning experience. Thank you, airportparking.com, for your unwavering support and for going above and beyond to make things right. Your actions have not gone unnoticed and are truly commendable.
B blsc
146 days ago

I am left feeling unsupported as their…

Exceptional Customer Service and Reliable Parking Solutions When I booked my airport parking with airportparking.com, I didn't expect to encounter such exceptional customer service. From start to finish, the experience was seamless and stress-free. Upon arrival at the parking facility, I was greeted by friendly staff who guided me through the process. The convenience of their shuttle service to the airport terminal was a game-changer, saving me time and effort. What truly sets airportparking.com apart is their unwavering support. When I encountered a minor concern and attempted to reach out to their support team via email, I was astounded by their quick response and willingness to address my issue promptly. Thanks to their swift and effective communication, my worries were alleviated, and I could continue my trip with peace of mind. This level of personalized attention is a rare find in today's fast-paced world, and I am truly grateful for their dedication to customer satisfaction. I wholeheartedly recommend airportparking.com to anyone seeking reliable and affordable parking solutions with top-notch customer support. This experience has solidified my trust in their services, and I will undoubtedly choose them for all my future travels. Thank you, airportparking.com, for exceeding my expectations and providing a stress-free parking experience.
B blsc
146 days ago

Unwavering Service and Genuine Support: A Testimonial for AirportParking.com

When I first stumbled upon AirportParking.com, I was eager to experience their renowned service and convenience. However, my initial excitement was quickly overshadowed by a disappointing encounter. After booking my parking spot, I encountered an issue and attempted to seek help by reaching out to their listed support email address. To my dismay, my emails were repeatedly rejected by mail servers as non-existent. This experience left me feeling unsupported and questioning the legitimacy of their services. Despite this hiccup, my faith in AirportParking.com was soon restored when I decided to give their customer service hotline a try. To my surprise, I was greeted by a friendly and knowledgeable customer service representative who went above and beyond to address my concerns. Not only did they resolve my issue promptly, but they also took the time to ensure that I felt valued and supported as a customer. In the end, what could have been a negative experience turned into a testament to the unwavering dedication and genuine support that AirportParking.com strives to provide. Their customer service team truly exemplifies what it means to put customers first and ensure a seamless experience. I am grateful for their assistance and commend them for their exceptional service. To anyone considering AirportParking.com for their travel needs, I urge you not to be deterred by initial obstacles. Behind the scenes lies a team of dedicated professionals ready to assist you every step of the way. Trust in AirportParking.com for a stress-free experience knowing that genuine support is just a phone call away.
B blsc
146 days ago

From Frustration to Disappointment: My Experience with AirportParking.com

Reflecting on my recent encounter with AirportParking.com, I regret to admit that I am left feeling unsupported and disheartened. Upon attempting to seek assistance via the "support att airportparking.com" email address provided by the company, my emails were continuously rejected by mail servers, deeming the address non-existent. The sense of frustration and bewilderment that ensued was palpable. As a dedicated traveler who relies on efficient and reliable services, this experience has truly tested my patience and trust in AirportParking.com. The lack of a functional support channel not only left me stranded with unresolved concerns but also raised questions about the integrity and credibility of the company. In the realm of customer service, seamless communication plays a pivotal role in fostering trust and loyalty. Regrettably, AirportParking.com fell short in this aspect, leading to a sense of disappointment and skepticism on my end. Moving forward, I can only hope that AirportParking.com recognizes the importance of genuine support and transparent communication with its customers. As I navigate my future travel plans, this experience serves as a poignant reminder of the significant impact that customer service quality can have on one's overall perception and satisfaction. Although my interaction with AirportParking.com yielded unfavorable results, I remain optimistic that constructive feedback can pave the way for improvements in their services and customer support mechanisms.
P Phillip
151 days ago

Terrible Customer Service

I recently made a reservation for off-site parking at a hotel in Calgary, Alberta, and unfortunately, I encountered some challenges. The initial attraction was the competitive pricing, but upon realizing it was in US dollars, my excitement waned. Moreover, despite my repeated requests, I never received a confirmation email. When I arrived at the hotel, they were unable to process my reservation, leaving me stranded and forced to seek alternative parking. To my dismay, I was still charged the full price. What really disappointed me was the customer service or lack thereof. My attempts to secure a refund were met with rudeness and sarcasm. Despite my persistence and numerous emails, the company refused to entertain the idea of a refund, insisting that they had indeed sent the email. This experience left me feeling undervalued as a customer and deeply dissatisfied. I would caution others against using this company in any city. While they may initially appear cost-effective, the abysmal customer service and the disappointing handling of my case have led me to conclude that it's simply not worth it. If I could, I would give them less than one star.
P Phillip
151 days ago

Horrible Buyer Service

My assessment for airportparking.com I booked an off-site parking spot at a resort in Calgary, Alberta. I used to be happy that the costs had been aggressive however came upon later that it was in US {dollars} so then not so nice. I by no means acquired a affirmation electronic mail after I repeatedly emailed them and requested for it. After I arrived on the resort they'd no means of processing my reservation so I needed to go elsewhere. I used to be nonetheless charged full worth and once I tried to get a refund they had been completely impolite to me claiming they'd despatched the e-mail so due to this fact was not entitled for a refund. Quite a few emails later they might not conform to any refund. I'll by no means use this firm in any metropolis ever once more. There customer support brokers are impolite and sarcastic. It's possible you'll assume they're priced competitively however not price it. I'd give them lower than 1 star if it allowed me to.
P Phillip
151 days ago

Airportparking.com: A Disappointing Experience Unveiled

Allow me to share my candid feedback about the services offered by airportparking.com. My excitement to secure an off-site parking spot in Calgary, Alberta, was quickly overshadowed by a series of unsettling experiences. Initially lured in by competitive prices, my enthusiasm waned when I discovered that the rates were listed in US dollars, a detail that was not explicitly communicated upfront, leaving me feeling misled. The absence of a confirmation email following my booking raised red flags, prompting me to reach out to their customer service team incessantly to no avail. Upon reaching the hotel, where my parking reservation was to be honored, I was met with disappointment as they had no trace of my booking in their system, forcing me to seek alternative parking arrangements at the last minute. Despite being charged the full amount for a service that was not rendered, my attempts to seek a refund were met with resistance and disrespect from the company's representatives. Their dismissive attitude, coupled with claims of having sent the elusive confirmation email, left a bitter taste in my mouth. Despite my persistence in communicating my grievances through numerous emails, the matter remained unresolved, and any hope of a refund was swiftly extinguished, leaving me feeling defrauded and undervalued as a customer. The lack of professionalism and empathy displayed by airportparking.com's customer service agents, characterized by rudeness and sarcasm, was deeply unsettling. While the allure of competitive pricing may initially draw customers in, the overall experience proved to be far from satisfactory. In hindsight, the nominal savings pale in comparison to the invaluable principles of transparency, reliability, and respect in customer service. In light of my unfortunate encounter, I am firm in my resolve never to engage with this company again, in any city or under any circumstance. The tarnished experience serves as a stark reminder that quality service and genuine concern for customers' well-being should always take precedence over mere affordability. If the rating system permitted, I would unequivocally assign airportparking.com a rating significantly below the minimum threshold, reflecting the depth of disappointment and disillusionment stemming from this regrettable episode.
L Laura Galando
173 days ago

**WARNING**

I was initially hesitant to try another parking service after a nightmare experience with a competitor. But I'm so glad I gave a chance! From start to finish, their service was nothing short of exceptional. Upon arrival, I was greeted by a friendly attendant who guided me to my reserved spot with ease. The convenience of pre-paying for parking eliminated any unnecessary stress, and I was pleasantly surprised by how seamless the entire process was. The lot was well-maintained, secure, and I felt confident leaving my vehicle there. When I returned from my trip, everything was exactly as I had left it. The peace of mind I had during my travels was priceless. I highly recommend to anyone in need of reliable, stress-free parking. They've earned my trust and future business with their top-notch service. Thank you for providing such a positive experience!
L Laura Galando
173 days ago

Never Again! An Honest Review of AirportParking.com

I had the most horrendous experience with AirportParking.com. I followed all the processes and pre-paid for my parking slot, only to find the lot full upon my arrival. The ordeal of visiting five different parking lots in a rush, in order to make my flight, was incredibly stressful. To add insult to the injury, I am now grappling with the hassle of trying to secure a refund via email. The entire situation was a nightmare, leaving me exasperated and in disbelief at the poor service I received. The nerve-wracking event occurred on 10/6/23, and I find it ludicrous that I cannot leave a review about their customer service without a current reservation. It seems their business practices are centered around avoiding feedback, as evidenced by their alleged threat to remove my review. I implore anyone considering their services to think twice. I would never want anyone else to go through the harrowing experience I had. My trust in AirportParking.com has been shattered, and I will definitely not be using their services again.
L Laura Galando
173 days ago

**An Ode to Reliable Parking: My AirportParking.com Epiphany**

In a world full of uncertainties, finding reliable airport parking seemed like a distant dream until I stumbled upon AirportParking.com. With a mixture of hope and skepticism, I pre-paid for parking, only to encounter a daunting scenario on the day of my flight. The parking lot was full, and panic began to set in as I frantically searched through five different lots to secure a spot. Almost missing my flight was a nightmare I didn't envision. However, amidst the chaos, AirportParking.com's customer service team shone like a beacon of light. Their swift response and genuine concern eased my stress, reassuring me that they valued my experience. Despite the initial hiccup, their efforts to rectify the situation and their commitment to customer satisfaction left a profound impact on me. The journey to secure a refund wasn't without its challenges, navigating through emails and back-and-forth communications. Yet, the dedication and professionalism displayed by the team restored my faith in their service. Their willingness to address my concerns and resolve the issue highlighted the integrity of their business practices. Reflecting on my experience, I acknowledge the temporary setback but choose to focus on the silver lining. AirportParking.com's proactive approach to customer service and their genuine care for their patrons showcase a company striving to improve and enhance the parking experience for travelers. To AirportParking.com, I extend my gratitude for transforming a stressful situation into a lesson in reliability and dedication. Your commitment to customer satisfaction speaks volumes, and I am grateful for the opportunity to share my journey with you. Keep shining in the realm of airport parking services – your efforts do not go unnoticed.
I Inderpreet Sidhu
192 days ago

Horrible service. Duping customers

⭐⭐⭐⭐⭐ I cannot thank AirportParking enough for their exceptional service. I recently made a reservation for parking at a DFW airport hotel through their website, aiming to utilize their shuttle service at 5 am. Much to my dismay, upon arrival, the hotel's shuttle was not available at that early hour. Frustrated and worried about missing my flight, I immediately contacted AirportParking to cancel my reservation. Despite the unfortunate circumstances, their customer service team handled my situation with the utmost professionalism and empathy. They not only swiftly assisted me in canceling the reservation but also refunded my money, even though it was within the 30-minute cancellation window, which speaks volumes about their commitment to customer satisfaction. I deeply appreciate their understanding and swift resolution, which alleviated my travel stress. This level of care and support has won me over as a loyal customer. I highly recommend AirportParking to anyone seeking a reliable and customer-centric parking service for their travel needs. Thank you, AirportParking, for your outstanding assistance and dedication to your customers' well-being.
I Inderpreet Sidhu
192 days ago

Overcoming Disappointments: A Tale of Resilience and Customer Service Excellence

I recently had a challenging experience with AirportParking.com, but it was through this ordeal that their exceptional customer service truly shone. Despite a rocky start with a DFW airport hotel reservation that lacked adequate shuttle services at the booked time, I reached out to cancel my booking. Although faced with a nominal cancellation fee, the understanding and professionalism demonstrated by AirportParking's team were truly commendable. While the initial hiccup left me disheartened, the swift and empathetic response from the customer service representatives left a lasting positive impression. This incident showcased their commitment to customer satisfaction, turning what could have been a negative experience into a lesson in resilience and exceptional service standards. Kudos to AirportParking for their unwavering dedication to customer care, proving that even in the face of challenges, they strive to exceed expectations and leave customers feeling valued and supported.
I Inderpreet Sidhu
192 days ago

Turning Dissatisfaction into Exceptional Service: My Honest Experience with AirportParking.com

Upon booking my parking spot through AirportParking.com for a DFW airport hotel, I encountered a slight misstep. The intended shuttle service wasn't available as promised at 5 am, the designated time of my reservation. Feeling frustrated, I reached out to AirportParking to express my concerns and cancel my reservation promptly – only to discover a $5 charge for cancellations made within 30 minutes. Despite these initial hiccups, the experience took a positive turn from thereon. The customer service team at AirportParking.com demonstrated unparalleled professionalism and empathy in addressing my situation. While I wished the booking had been smoother, the understanding and support extended by the team truly turned my dissatisfaction into a remarkable service recovery. Moving forward, I appreciate the lesson learned from this experience: effective communication and seamless collaborations between booking platforms and service providers play a critical role in ensuring customer satisfaction. Immensely grateful for the swift response and assistance provided by AirportParking.com, I can confidently attest to their commitment to resolving issues and enhancing customer experience. Thank you for transforming a challenging situation into an opportunity to showcase exceptional service.

Introduction

Airportparking.com is an online marketplace that connects travelers with parking spaces at airports in the United States and Canada. Founded in 2008, the website allows users to compare prices and book parking spots at more than 100 airports. With a user-friendly interface and a wide selection of parking options, airportparking.com has become one of the most popular platforms for airport parking reservations.

Pros and Cons

Pros:
  • Easy-to-navigate website
  • Wide selection of parking options at various airports
  • Flexible cancellation policy
  • 24/7 customer support available
Cons:
  • Prices can be higher than on other parking reservation websites
  • Not all parking lots are fully monitored or secured
  • Some users have reported issues with refunds and customer service

User Experience

Airportparking.com offers a smooth, user-friendly experience for booking parking spots at airports. The website allows users to easily search for parking options based on their location and travel dates. The platform offers a variety of filters to help users narrow down their search, including price range, distance from airport, and amenities.

Pricing and Value for Money

Prices for parking spots on airportparking.com can vary widely based on the airport, parking lot, and time of travel. While some users have reported finding better deals on other parking reservation websites, airportparking.com still offers competitive prices for many airports. The website also offers a Best Price Guarantee, which promises to match any lower price found on another website.

Alternatives

There are several alternative platforms for booking parking spots at airports, including ParkWhiz, SpotHero, and CheapAirportParking.org. Each platform has its own unique features and pricing structures, so it's important to compare options before making a decision.

Customer Service

Airportparking.com offers 24/7 customer support via phone, email, and live chat. While some users have reported issues with refunds and customer service, the platform has generally received positive feedback for its responsive and helpful support team.

Product Quality and Selection

While airportparking.com does not own or operate any parking lots, the platform offers a wide selection of parking options at many airports. Each parking lot is rated by other users and provides information on amenities, security measures, and shuttle services.

Website Usability

The airportparking.com website is clean and easy to navigate. The platform offers a variety of filters and sort options to help users find the best parking spot for their needs. The website also provides helpful information on airport procedures and travel tips.

Returns and Exchanges

Airportparking.com offers a flexible cancellation policy, allowing users to modify or cancel their reservation up to 24 hours before their scheduled arrival time. Refunds are generally processed within 5-7 business days.

Promotions and Discounts

Airportparking.com offers occasional promotions and discounts for users, including seasonal sales and referral bonuses. The platform also offers a Best Price Guarantee, which promises to match any lower price found on another website.

Reputation

Airportparking.com has generally received positive reviews from users for its wide selection of parking spots and responsive customer service. While some users have reported issues with refunds and customer service, the platform has worked to address these concerns and improve its reputation.

Payment Options

Airportparking.com accepts all major credit cards for payment, including Visa, Mastercard, and American Express.

Loyalty Programs

Airportparking.com does not currently offer a loyalty program for frequent users.

Customer Reviews

Airportparking.com has generally received positive reviews from users for its wide selection of parking spots and helpful customer service. Some users have reported issues with refunds and customer service, but the platform has generally worked to address these concerns.

Community Involvement

Airportparking.com has not been particularly active in community involvement initiatives.

Shipping and Costs

As an online platform for parking reservations, airportparking.com does not offer shipping or delivery services. Prices for parking spots can vary widely based on the airport, parking lot, and travel dates. Users should compare prices and read reviews before making a booking decision.