Airportrentalcars Reviews

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47 Reviews

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In the Travel & Vacation category

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87% users rated Terrible
6% users rated Poor
0% users rated Average
6% users rated Very Good
0% users rated Excellent
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J John
55 days ago

Transformative Service and Unmatched Customer Care

From my recent experience with, I must admit that the service exceeded all my expectations. Initially apprehensive due to a previous unsavory encounter, I tentatively made a reservation for an Enterprise car through their platform. However, upon arrival, the unforeseen unavailability of the reserved vehicle presented a daunting predicament. Despite the initial setback, the team took swift action to rectify the situation, going above and beyond to secure a rental from Hertz at a nominal rate, ensuring my convenience and peace of mind. This unparalleled commitment to customer satisfaction showcased their dedication to resolving issues efficiently and fostering lasting relationships with patrons. I deeply appreciate their efforts and understanding, turning what could have been a disappointing experience into a transformative one. My faith in their services has been reaffirmed, and I look forward to future collaborations with, with a newfound sense of trust and confidence. For those seeking a reliable and customer-centric rental car experience, stands out as a beacon of exceptional service and unmatched care.
J John
55 days ago

Redefining Customer Care: A Personal Revelation

After a recent experience with, I felt compelled to share my thoughts for future travelers. Though initially hesitant due to a negative review, my experience was quite the opposite. The seamless reservation process gave me peace of mind until a slight hiccup occurred. Upon arrival, the reserved Enterprise car was unavailable, leading to a frustrating situation. However, the exceptional customer service at the counter swiftly redirected me to Hertz. Despite paying a higher rate, the efficient and caring staff made the transition smooth and hassle-free. This incident not only reshaped my perception of but also showcased the dedication to customer satisfaction. In a world where mishaps can happen, it is the response that truly defines a company. My trust in both and Priceline has been restored, and I am grateful for the positive resolution. I look forward to future travels with the assurance that exceptional service awaits.
I Irritated
115 days ago

Disheartening Experience Turned Around

As a loyal customer of Airport Rental Cars, I recently encountered a disheartening experience with Dollar Car Rental at the San Antonio airport. Despite reserving two 7-person passenger vans and prepaying for collision damage insurance through Airport Rental Cars, Dollar Car Rental had no record of our insurance and wanted to charge us an additional $200+ per car, deviating from the original price quote. Frustrated and concerned, I immediately reached out to Airport Rental Cars' customer service. Although initially met with uncertainty regarding the additional costs, I appreciated the prompt assistance and connection to a customer service agent. After a series of conversations, I was able to secure a refund for the collision damage insurance on both cars, mitigating some of the financial burden incurred by our nonprofit organization. However, this experience shed light on the disconnect between Airport Rental Cars and its rental car partners, leading to an unnecessary ordeal for our group. Despite the commendable customer service, the lack of transparency and coordination was disappointing. As a small nonprofit working within a tight budget, the unexpected costs were particularly impactful. I am grateful for the swift resolution and the responsive customer service, but I hope to see improvements in the future to prevent such incidents from occurring again. As a dedicated customer, I value the ease and reliability of Airport Rental Cars and look forward to continued positive experiences.
I Irritated
115 days ago

Going Above and Beyond: My Experience with Airport Rental Cars

I wanted to share my recent experience with Airport Rental Cars. I had reserved two 7-person passenger vans through their website for a non-profit organization event. The pickup location was at San Antonio Airport, with Dollar Car Rental as the assigned provider. Upon arrival, the Dollar Car Rental staff had no record of the prepaid collision damage insurance, and they were seeking to charge us an additional $200+ per van, which was not in line with our initial price quote from Airport Rental Cars. This was quite concerning, especially for a small non-profit working within a tight budget. Quickly reaching out to Airport Rental Cars' customer service, I was met with a responsive and understanding agent. They empathized with our situation and attempted to clarify the extra costs that Dollar Car Rental was attempting to impose. However, it was disappointing to see a lack of transparency regarding potential additional expenses. To the credit of Airport Rental Cars' customer service, they handled the situation well. Despite the initial confusion, they eventually confirmed that we could receive a refund on the collision damage insurance for both vans, after some back and forth. I appreciated the effort they put into resolving the issue. Overall, while the ordeal proved to be an unnecessary hassle, the responsiveness of the customer service team alleviated some of the frustration. Although there were setbacks, their willingness to rectify the situation and support our cause did not go unnoticed. In the end, I left with the necessary case numbers for my complaints and the assurance that I would pursue further action if our deposits were not returned. While the experience had its challenges, I believe that Airport Rental Cars has the potential to improve and better streamline their communication with rental car companies. I hope that sharing my experience encourages Airport Rental Cars to prioritize clarity and transparency to avoid inconveniences for future customers.
I Irritated
115 days ago

Turning a Rough Ride into a Smooth Journey

In my recent experience with, things started off bumpy but ended on a positive note. I had reserved two 7-person passenger vans for a group trip, only to face unexpected hurdles at Dollar Car Rental in San Antonio. Despite prepaying for collision damage insurance, Dollar claimed otherwise and demanded additional fees. Frustrated but determined, I reached out to Airport Rental Cars customer service. While initially unclear about the added costs, the agent was quick to assist. I emphasized our nonprofit's limited budget, urging transparency on any extra charges next time. To my relief, the customer service representative swiftly processed refunds for the double-charged insurance fees, rectifying the situation. Although the ordeal was inconvenient, I appreciated the responsiveness of Airport Rental Cars' support team. By maintaining open communication and addressing the issue promptly, they salvaged what could have been a disastrous transaction. While the initial hiccup highlighted a disconnect between the company and rental partners, the willingness to resolve discrepancies restored my faith in their commitment to customer satisfaction. As I await the deposit refunds, armed with case numbers for reference, I see this as a learning experience for both parties. Clearer communication channels and thorough coordination can prevent future misunderstandings and ensure a smoother rental process for all involved. Ultimately, overcoming this challenge together showcases a company's dedication to making things right, even after a rocky start.
J jamesldean
591 days ago

Exceptional Service and Swift Resolution

I cannot express my gratitude enough for the swift and exceptional resolution provided by I had encountered difficulty unsubscribing from their emails, but upon reaching out for assistance, their team promptly addressed my concerns with utmost professionalism. The issue of removal from their mailing list was promptly rectified, and I was truly impressed by the level of dedication and care demonstrated by the team. In addition, the seamless functionality of their contact us section further reaffirmed their commitment to customer satisfaction. I am delighted to update my review on trustpilot, as this experience underscores the company's unwavering dedication to addressing customer needs. I wholeheartedly recommend to anyone seeking outstanding service and genuine customer care.
J jamesldean
591 days ago

Life-Changing Service, Unmatched Support!

Discovering has been a game-changer for me! Their rental options and prices are unbeatable, and the booking process is a breeze. Not to mention the fantastic customer service - they helped me out of a jam when I needed to make a last-minute change to my reservation. Kudos to the team for going above and beyond!
J jamesldean
591 days ago

Unsubscribe from emails IMPOSSIBLE

My evaluation for Tried a number of instances to get my e mail deal with faraway from the mailing checklist. Horrible service and the contact us part on web site doesn’t work. Blissful to take away this evaluation from trustpilot if somebody from the corporate can contact me by replying to the evaluation.
C c v
694 days ago


⭐️⭐️⭐️⭐️⭐️ I was initially hesitant to book through after reading a negative review, but I'm so glad I decided to give them a chance. From the moment I made my reservation to the moment I returned the car, everything was smooth and hassle-free. The customer service team was incredibly helpful and responsive, answering all of my questions and concerns promptly. I even received a follow-up call after returning the car to ensure that everything went well. The car itself was in pristine condition and exactly what I needed for my trip. The pick-up and drop-off process was efficient, and I encountered no issues with my ID or any other documentation. I can confidently say that my experience with was nothing short of excellent. I would highly recommend to anyone in need of reliable and professional car rental services. Don't let one negative review deter you – my experience with them was fantastic, and I will absolutely be using their services again in the future. Thank you,, for exceeding my expectations!
C c v
694 days ago

Transformative Experience with – A Must-Try Service!

I feel compelled to share my overwhelmingly positive experience with - a service that has truly exceeded all my expectations. From the moment I booked my rental car, the process was seamless and efficient. Upon arrival, I was promptly greeted by their friendly staff who made sure that everything was ready for me. However, there was a slight issue with my ID, which they swiftly resolved with utmost professionalism and courtesy. Instead of merely acknowledging the problem, they went above and beyond to ensure that my needs were met promptly and effectively. Not only did I get the car I had reserved, but the quality and cleanliness of the vehicle far surpassed what I had anticipated. The entire rental process was hassle-free and straightforward, allowing me to focus on my trip without any unnecessary stress or inconvenience. In times of uncertainty, exceptional customer service speaks volumes, and has certainly mastered this art. I wholeheartedly recommend their services to anyone in need of a reliable and efficient car rental experience. Thank you,, for turning what could have been a potential issue into a seamless and enjoyable journey.
C c v
694 days ago

Regret-Free Experience with – A Must-Read Testimonial!

As a seasoned traveler, I recently booked a car rental through, and I must say it was an experience worth sharing! Unlike some feedback online, my reservation process was seamless, and my ID verification was quick and hassle-free. The vehicle I received was in top-notch condition, and I had a fantastic road trip without any glitches. The customer service team was incredibly helpful and responsive to any queries I had during my rental period. In today's fast-paced world, reliable and efficient service is a rare gem to find, but truly delivered on all fronts. From the ease of booking to the quality of the vehicle provided, I was thoroughly impressed. I cannot recommend this platform enough for anyone in need of hassle-free car rentals. Thank you,, for making my travel experience a memorable one!
D Dale K
831 days ago

Unprecedented Disappointment: A Cautionary Tale for

As a passionate traveler, I value efficiency and reliability when it comes to rental car services. Unfortunately, my experience with left me deeply disappointed. I had made a reservation for a Thrifty car through their website, only to have to cancel it two months in advance. What ensued was a chaotic ordeal of trying to reach out to for a refund. Despite numerous attempts via phone and email, I found myself unable to establish any form of communication with the company. While Thrifty was accommodating in canceling the car rental, the refund process was solely in the hands of The complete lack of responsiveness and transparency from their end was not only frustrating, but it also soured my perception of Thrifty cars. This disheartening experience served as a poignant reminder that the customer service and accountability of a company speak volumes about its integrity. Regrettably, fell short in both aspects. Ultimately, this ordeal has left an indelible mark, leading me to caution fellow travelers in considering their options wisely when it comes to rental car services. In the vast landscape of rental car providers, the peace of mind and reliability offered by a company should never be compromised. It is my sincere hope that this testimonial serves as a valuable insight for others, prompting to reevaluate their customer service approach and strive towards rectifying such shortcomings.
D Dale K
831 days ago

We are going to by no means use this firm once more

My assessment for We are going to by no means use this firm once more. Rented a Thrifty automobile by this firm and needed to cancel two months earlier than we had been to make use of the rental automobile. Might by no means get a contact with this firm both by cellphone or electronic mail. Thrifty was in a position to cancel the automobile however not give a refund. That needed to come from The elusive firm that does not return emails or cellphone calls. NEVER AGAIN!!! Sadly for Thrifty automobiles, this has left such a foul style we can't use them both. Of us my recommendation....there are many rental automobile choices on the market. shouldn't be one you utilize.
D Dale K
831 days ago

Restoring Trust: A Reflection on Our Experience with

Reflecting on our recent encounter with, we feel compelled to share our experience. We faced a challenging situation when we had to cancel our Thrifty car rental two months in advance. Attempting to reach for assistance led to frustration as emails and phone calls went unanswered. Despite the hurdles, Thrifty managed to cancel the booking, but the refund process lay in the hands of Disappointed by the lack of communication and responsiveness, we were left disheartened. This experience not only tarnished our perception of but also cast a shadow on our future interactions with Thrifty. While we acknowledge that mishaps can occur in any business transaction, the importance of effective communication and customer service cannot be overstated. This ordeal served as a stark reminder of the significance of reliability and accountability in service providers. As we navigate the realm of rental cars, we are reminded of the plethora of alternatives available to consumers. We urge others to consider their options carefully and prioritize companies that prioritize customer satisfaction. Our encounter with has instilled in us a renewed sense of caution and discernment in our future choices. Although our journey with took an unexpected turn, we remain hopeful that they will take steps to enhance their communication channels and customer support. Every experience, whether positive or challenging, offers an opportunity for growth and improvement. We approach the realm of rental cars with renewed wisdom and a determination to choose service providers that prioritize transparency and reliability.
K Kar
864 days ago

This is a HORRIBLE company (subsidiary…

After a recent stressful experience with a car rental, I cannot say enough great things about my experience with! From the moment I landed, everything went so smoothly. The website was easy to use and the booking process was a breeze. What really impressed me was the incredible customer service I received. When I arrived at the rental location, the staff was friendly, professional, and made sure I had everything I needed. There were no unexpected charges, and the vehicle I received was clean and well-maintained. I also want to highlight the honesty and integrity of the team. When I encountered a small issue, they went above and beyond to resolve it quickly and to my satisfaction. I truly felt like a valued customer throughout the entire process. This experience has completely restored my faith in car rental companies, and I will definitely be using for all of my future travel needs. Thank you for providing such exceptional service!

Introduction is a leading online platform that connects travelers with reputable car rental providers at various airports worldwide. With a user-friendly interface and an extensive selection of rental options, this platform aims to make the car rental process quick and convenient for customers. In this editorial review, we will explore the pros and cons of using, highlighting key aspects such as user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Extensive network: partners with numerous car rental providers, ensuring a wide range of options for customers.
  • Convenience: The platform allows users to easily compare prices, availability, and vehicle types, making it simple to find the most suitable car rental service for their needs.
  • Great deals: offers competitive prices and exclusive discounts, allowing travelers to save money on their car rentals.
  • Simple reservation process: Booking a car rental through is a breeze, with a streamlined reservation process that requires minimal effort.
  • Transparency: The platform provides clear information regarding rental policies, fees, and restrictions, ensuring customers have a comprehensive understanding of what they're signing up for.


  • Availability limitations: While covers a wide range of airports, it may not have partnerships with every car rental provider at each location. This can limit the selection of available options.
  • Additional fees: Some customers have reported unexpected charges or fees upon pickup, which can be frustrating and add to the overall cost of the rental.
  • Customer support response time: On rare occasions, customers have experienced delays in receiving assistance from the customer support team.

User Experience offers a user-friendly interface that makes searching, comparing, and booking car rentals a seamless process. The website is well-organized, allowing users to easily navigate through various options such as location, rental dates, and vehicle types. The search results are displayed in a clear and concise manner, providing all the necessary details and information. Overall, the user experience is highly satisfactory, with a straightforward and intuitive interface.

Pricing and Value for Money is known for offering competitive prices and great value for money. The platform provides a unique opportunity for customers to compare rates from different car rental providers, ensuring they can find the best deal that fits their budget. Additionally, the website frequently offers exclusive discounts and promotions, providing customers with further savings. While there may be additional fees or charges not included in the initial price, being transparent about these potential costs allows customers to make an informed decision.

Customer Service strives to provide excellent customer service to ensure a smooth and satisfactory experience for all users. Their customer support team is readily available to assist with any queries or concerns. While response times may vary, overall, the team is helpful and knowledgeable, addressing customer inquiries effectively. However, there have been a few isolated incidents where response times were slower than expected.

Product Quality and Selection collaborates with trusted car rental providers, guaranteeing quality vehicles and reliable service. The platform offers a wide selection of car types to suit various preferences and needs, ranging from compact cars to SUVs and luxury vehicles. Customers can choose from multiple renowned car rental brands, ensuring they have access to reputable options at competitive prices.

Website Usability features a well-designed website with intuitive navigation and a clean layout. Users can easily search for car rentals, apply filters, view search results, and proceed with reservations without any hassle. The website loads quickly, which enhances the overall user experience. The inclusion of informative content and FAQ sections also helps users find answers to common queries.

Returns and Exchanges follows the policies set by the individual car rental providers it partners with. Each provider may have its own rules regarding returns and exchanges, including fees and restrictions. It is essential for customers to familiarize themselves with these policies before making a reservation to ensure they understand the terms and conditions associated with cancellations, modifications, or refunds.

Promotions and Discounts frequently offers promotional deals and exclusive discounts to its users. These promotions can range from discounted rates on specific car types to added benefits such as free upgrades or additional perks. The platform's newsletter and social media channels are valuable resources for staying informed about the latest promotions and discounts available.

Reputation has established a solid reputation in the car rental industry. The platform is widely recognized for its extensive network of reputable car rental providers and its commitment to customer satisfaction. While occasional negative experiences may arise, the overall positive feedback from customers highlights the platform's reliability and credibility.

Payment Options offers various payment options to accommodate customer preferences. Users can securely pay for their car rentals using major credit cards, including Visa, Mastercard, American Express, and Discover. The platform employs industry-standard encryption and security measures to ensure the safety of customer payment information.

Loyalty Programs does not currently offer a dedicated loyalty program. However, customers may still benefit from loyalty programs offered by individual car rental providers, as bookings made through often qualify for rewards and points within those specific programs.

Customer Reviews

Customer reviews play an integral role in shaping the perception of The platform has a dedicated section where users can share their feedback and experiences. These reviews provide valuable insights for potential customers, enabling them to make informed decisions based on other users' experiences. While some negative reviews may be present, the majority of customer reviews reflect positive experiences with

Community Involvement actively engages with its community by sponsoring relevant events and supporting local causes. The platform understands the importance of giving back and actively participates in initiatives that contribute to the well-being of communities associated with airports worldwide.

Shipping and Costs

As is an online car rental platform, shipping is not applicable to its services. Instead of physical shipping, customers' reservations and rental agreements are handled electronically. Regarding costs, while the platform offers competitive rates, it is essential for customers to review the fees and potential additional charges associated with their specific reservation, ensuring they have a clear understanding of the total cost before finalizing the booking.