Users Voice for Airserbia

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Airserbia Overall rating
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Review article published on: 15 Aug 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.1 5 1.5 4.9 4.6
Feb 2023 5 5 1.8 5 3 5
Mar 2023 5 5 5 5 5 5
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Detailed Airserbia Review by


Air Serbia is the national airline of Serbia and has been in operation since 2013, after the bankruptcy of the former Yugoslav national carrier. With its hub at Belgrade Nikola Tesla Airport, the airline offers a wide range of flights to cities across Europe, the Middle East, and North Africa. The airline's website,, is the primary platform for customers to access information about the airline's services, book flights, and manage their bookings.

Pros and Cons

Pros: - Air Serbia offers a wide range of flight options to various destinations. - The airline provides good connectivity between Europe, the Middle East, and North Africa. - The airline provides Economy, Premium Economy, and Business Class cabin options. - The airline offers a loyalty program, called the Etihad Guest program. - The airline has a user-friendly website that makes booking flights easy. Cons: - The airline's customer support is not available 24x7, which can be inconvenient for customers in different time zones. - The airline's pricing structure is not always transparent, which makes it difficult for customers to know if they are getting the best deal. - The airline does not offer as many flight options as some of its competitors.

User Experience has a clean and user-friendly interface, making it easy for customers to find information about the airline's flights, services, and loyalty program. The homepage provides quick links to essential information, such as flight booking, check-in, and baggage allowance. Customers can check flight schedules, book flights, manage their bookings, and check their flight status directly from the website.

Pricing and Value for Money

Air Serbia's pricing structure is usually competitive, but it can be somewhat confusing due to the number of options available. The airline offers several discount options, including its Discover Serbia package, which provides discounts on airfares, accommodation, and car rental. The airline also sometimes offers promotional discounts, which provide further savings to customers. Overall, the airline's fares are generally reasonable, although it is always recommended to compare prices with other airlines before making a booking.


There are several alternatives to Air Serbia, including: - Etihad Airways: Etihad Airways is a popular airline that operates from Abu Dhabi and has a major partnership with Air Serbia. The airline operates flights to over 100 destinations globally. - Turkish Airlines: Turkish Airlines operates flights to over 300 destinations worldwide and is known for its quality of service and competitive pricing. - Ryanair: Ryanair is a low-cost airline that operates flights across Europe and the Middle East, and is known for its affordable fares.

Customer Service

Air Serbia's customer service is generally good, although it is not available 24x7. Customers can contact the airline's customer service team via email or phone, and the airline also provides a frequently asked questions section on its website, which can help customers find the information they need quickly.

Product Quality and Selection

Air Serbia's product quality is generally good, although the airline's selection of in-flight services can be somewhat limited. The airline offers Economy, Premium Economy, and Business Class cabin options, and the seats on its aircraft are generally comfortable. The airline provides a range of dining options on board, including Serbian cuisine, which can be a unique experience for passengers.

Website Usability is easy to navigate, with a clearly designed interface that makes finding information about flights, reservations, and the loyalty program simple. The website also provides a range of useful features, including flight status updates, online check-in, and the ability to manage bookings online.

Returns and Exchanges

Air Serbia's exchange and returns policy is generally reasonable, although the airline does not provide a clear refund policy on its website. Customers can contact the airline's customer support team to request refunds or make changes to their bookings.

Promotions and Discounts

Air Serbia offers a range of promotional discounts, including its Discover Serbia package, which provides discounts on flights, hotels, and car rental. The airline also provides frequent flyer programs, such as the Etihad Guest program, which allows customers to earn and redeem points for rewards.


Air Serbia has a good reputation in the airline industry, with many customers appreciating the airline's affordability, range of flight options, and quality of service. The airline has won several awards, including Best Airline in Eastern Europe in 2018, which highlights the quality of its services.

Payment Options

Air Serbia accepts a range of payment options, including credit cards, PayPal, and bank transfers. Customers can choose the payment option that is most convenient for them when making a booking.

Loyalty Programs

Air Serbia offers the Etihad Guest program, which allows customers to earn and redeem points for a range of rewards, including flight upgrades and free flights. The program provides additional benefits to frequent flyers, such as access to airport lounges and priority check-in.

Customer Reviews

Customer reviews of Air Serbia are generally positive, with customers praising the airline's affordability, quality of service, and range of flight options. However, some customers have complained about the airline's customer support, which can sometimes be slow to respond to queries.

Community Involvement

Air Serbia is involved in several community programs and initiatives, including supporting local charities and providing assistance during natural disasters.

Shipping and Costs

Air Serbia does not provide shipping services, as the airline provides flights rather than physical goods. The airline's costs are primarily related to its flight services, which can be competitive compared to other airlines. Customers should compare prices and look out for promotional discounts to get the best value for their money.