Users Voice for Airtel

89% users rated Terrible
4% users rated Poor
2% users rated Average
1% users rated Very Good
4% users rated Excellent
Pie Chart Review Representation for Airtel
Airtel Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 Jan 2019

Last updated by on 10 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Nov 2022 5 4.2 5 1 1 2.7
Dec 2022 1.2 5 2.2 5 5 5
Jan 2023 5 3.3 5 1 4.9 4.6
Feb 2023 1.3 5 1.3 5 3 5
Mar 2023 1.5 5 1.2 5 5 5
Line Chart for Rating of peer stores

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Detailed Airtel Review by

Introduction

Airtel.in is the official website of Bharti Airtel, a leading Indian telecom company that provides services like mobile, broadband, DTH, and enterprise solutions. The website offers a variety of products and services, along with various deals and offers to its customers.

Pros and Cons

Pros: - Wide range of services available for customers to choose from - Easy navigation and user-friendly interface - Frequent promotions and discounts available for customers - Strong network coverage across the country Cons: - Pricing for some services can be on the higher side - Customer service response time can be slow at times

User Experience

The website offers a smooth and hassle-free experience for its users. The easy-to-navigate interface allows customers to quickly find what they are looking for. The website also loads quickly, which is impressive considering the amount of information present on the site.

Pricing and Value for Money

The pricing for Airtel's services can be on the higher side, especially for business solutions. However, the company provides high-quality services and products, making it a good value for money in the long run.

Alternatives

Some alternatives to Airtel's services include: - Vodafone Idea Limited - Reliance Jio - BSNL

Customer Service

Airtel's customer service response time can be a bit slow at times, but the representatives are generally helpful and knowledgeable.

Product Quality and Selection

Airtel offers high-quality products and services, with a wide selection to choose from. The company's mobile and broadband services are particularly popular.

Website Usability

The website is easy to use, with a clear and organized layout. Customers can quickly find the information they need and navigate to other areas of the site.

Returns and Exchanges

Airtel's return and exchange policies vary depending on the service or product. Customers can contact the customer service team for more information on individual policies.

Promotions and Discounts

The company offers frequent promotions and discounts on its products and services. Customers can sign up for the company's rewards program to receive additional discounts.

Reputation

Airtel has a strong reputation as one of the leading telecom companies in India. The company has consistently provided quality services to its customers and has maintained a positive image in the industry.

Payment Options

Airtel offers various payment options, including online payment, credit/debit cards, net banking, and e-wallets.

Loyalty Programs

Customers can sign up for Airtel's rewards program to earn points and redeem them for discounts on services and products.

Customer Reviews

Overall, customer reviews for Airtel are positive, with customers praising the company's strong network coverage and high-quality services.

Community Involvement

Airtel is actively involved in various social initiatives and has donated to many charitable organizations.

Shipping and Costs

Shipping costs vary depending on the product or service. Some services can be set up and activated immediately, while others may require a technician to visit the customer's location.

Airtel Recent User Reviews

User Rating

1 stars

143

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Reviewer Name: chakresh jain

Review Submission Date: 2023-02-12

Review Title: Chakresh jain
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Review Description: Chakresh jain Airrel fiber Service is very very bad Did not fix from 7 February to 11 February in chadani chowk

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Reviewer Name: Deepak singh

Review Submission Date: 2023-02-11

Review Title: VerryBed sarvies
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Review Description: VerryBed sarvies

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Reviewer Name: pr pr

Review Submission Date: 2023-02-09

Review Title: Horrible customer service
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Review Description: Horrible customer service. They make it really difficult to cancel. Don’t sign up and get trapped.

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Reviewer Name: Atul

Review Submission Date: 2023-02-06

Review Title: Air India Staff
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Review Description: Air India rude staff at Heathrow Airport T2

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Reviewer Name: Manali Basu

Review Submission Date: 2023-02-02

Review Title: Airtel deserves 0 star
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Review Description: Airtel deserves 0 star. Worst company ever. Worst service. They fool people and rob them.

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Reviewer Name: MaC

Review Submission Date: 2023-02-02

Review Title: last 15 days you (customer care
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Review Description: last 15 days you (customer care, airtel gallary, nodel officer, appellate authority) cannot solve problem of my old sim to new sim activation, its very same of you, giving big big advertisement, just making fool to public.

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Reviewer Name: Sneha Poly

Review Submission Date: 2023-01-31

Review Title: Should not given even single star…
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Review Description: Should not given any single star .....past one month iam struggling with their bad customer service....as a airtel black customer I have requested for shifting my locationon 27th December 2022 which service was under the benefits of airtel....but after one moth still I am facing issues which is solved yet.....worst customer service will pass our calls one person to another without any solution to waste our time only on explaining issue.....

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Reviewer Name: Karthick G

Review Submission Date: 2023-01-27

Review Title: Very worst customer service
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Review Description: Very worst customer service..today am buy the Airtel sim 7:45 pm still now 1;15 am. Sim is not activated...I think sim not activated properly she's always talking phone call and not concentrate the work...

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Reviewer Name: Raghavendra Mithare

Review Submission Date: 2023-01-23

Review Title: I was thinking of moving to Airtel for…
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Review Description: I was thinking of moving to Airtel for some time and yesterday I was told by another user that it is very simple. It was indeed, I just downloaded the app and placed a request. In less than 90 minutes, everything is done and I have my SIM at our house. Few things I observed is - Well trained staff- seamless use of technology- focus on completing the task than explaining the task.

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Reviewer Name: Rahul Chhikara

Review Submission Date: 2023-01-05

Review Title: Useless useless useless network by…
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Review Description: Useless useless useless network by Airtel