User Review Scores: Pie Chart Analysis
20% users rated Poor
23% users rated Average
23% users rated Very Good
3% users rated Excellent
Never EVER 23again!!!!!
My review for airtransat.com Air Transat must be the world's worst international airline! I've flown with them 3 times - never again!!!! They must have the most uncomfortable seats anywhere on the planet - like rocks. The seat space is miniscule; as is the aisle space. An 8 hr flight Toronto - London Gatwick -Toronto is absolute torture! The only saving grace was the cabin flight attendants - they tried hard and were polite. How can an airline in this day and age not provide any TV screens/in-flight entertainment?!?! If you have to fly from London UK to Toronto, then go to Heathrow. Yes, it's not so convenient and more expensive, but BA/Air Canada at least provide a good service. I wouldn't even recommend AirTransat to my worst enemy!! NEVER, NEVER again will I fly with them!!!!!!
13 September 2023 travelling from…
In September 2023, I embarked on a journey from Montreal to Ontario, en route to Scotland. Unfortunately, my experience hit a sour note when I encountered an individual at the check-in desk who left a lasting negative impression. Their demeanor was unpleasant, condescending, and uncooperative, dimming the excitement of my Canadian holiday. However, as fate would have it, my travels took a turn for the better as I stumbled upon during my trip. From the moment I engaged with the staff, my entire outlook shifted. The warmth and genuine care extended to me were unparalleled. It was as though they understood the weight of my previous encounter and were determined to rewrite my narrative. The team at didn't just attend to my travel needs; they restored my faith in exceptional customer service. Their dedication and kindness transformed what began as a disheartening journey into a memorable experience. I left their care feeling valued and uplifted. From that day forward, I knew that I could trust to not only meet my travel requirements but also to infuse each interaction with sincerity and empathy. I am forever grateful for the meaningful impact they made during a time of disappointment. My journey with was more than a transaction; it was a reminder of the profound difference genuine care can make. If you're seeking a travel partner that prioritizes your well-being and satisfaction, look no further than . They don't just move passengers from point A to point B; they infuse every moment with compassion and understanding, creating an experience that transcends the ordinary. Thank you, , for exemplifying the true essence of hospitality and for turning a challenging day into a testament of your unwavering commitment to your customers' happiness.
Bye Bye Air Transat !
I recently had a disappointing experience with Air Transat that has led me to reconsider my loyalty to the airline. During my recent flight from Porto to Montreal, I encountered an unexpected and unjustified fee for my carry-on computer bag. Despite the bag having consistent dimensions and content on previous flights, I was suddenly charged 100 euros for its transportation. This experience left me feeling mistreated and disheartened, ultimately causing me to reevaluate my relationship with the airline after five years of dedicated patronage. As a frequent traveler who values simplicity and honesty in customer service, this incident with Air Transat has truly shaken my confidence in their commitment to fair treatment of passengers. The unexpected charge not only felt like an abuse of their power but also left me questioning the integrity of our long-standing relationship. Moving forward, I will be seeking alternative airlines that prioritize transparency and consistency in their policies. It's concerning to see a once-trusted airline engage in such practices, and I hope that others will not encounter similar issues. In the end, my experience with Air Transat has prompted me to pursue more trustworthy and customer-centric options for my future travels.
Awful experience (and I’m a frequent…
As a seasoned traveler, I recently had the displeasure of enduring an arduous journey from FCO to YUL. Despite being a frequent flyer, this experience left me utterly dismayed. The nine-hour flight was marred by subpar conditions, particularly the frigid temperatures within the aircraft. To my disbelief, the central section of the airplane seemed to mirror a polar climate, while the front remained relatively normal. The chilling environment not only left me with a persistent cold but also resulted in uncomfortably frozen feet. Despite raising the issue on five separate occasions, the situation remained unaddressed, and the discomfort persisted. Such an experience was not only disappointing but also adversely affected my well-being. Suffering through those seemingly endless hours in the cold was truly disheartening, especially as someone who values and appreciates quality travel experiences.
Horrible customer support
My review for airtransat.com Horrible customer support. Not a user-friendly company. I would highly, highly encourage to not pick them for the slightly cheaper prices. They only think about making a profit off you and they don't care to get you to your destination. I had high hopes going for them but I was refused boarding by their manager and told to get out of the area because i am in the way or they would call security.
OMG this is dreadful
My review for airtransat.com Wow this is really really bad, I’ve had my flight cancelled three days on the trot and then told I had to travel to a different airport, got there after paying two nights hotel rooms and a massive taxi bill to be told the plane has crashed into another plane on the runway at Miami airport???? Seriously what is going on here
Switched flight to Chater – refused refund!
I recently found myself in a challenging situation with my flight arrangements. I had booked a substantial amount in flights with Air Transat, only to later discover that my flights had been reassigned to a different airline, Skylink. The new arrangements meant a significant change in seating layout and the overall experience onboard. Understandably, I was concerned about the impact of this change, especially considering the amount I had invested in my original booking. When I approached Air Transat to discuss the possibility of a refund, I was met with a disappointing response. They informed me that their policy did not allow for a refund under these circumstances. This left me feeling frustrated and uncertain about how to proceed. It was a stressful and unsettling experience, to say the least. I felt like I was facing a dead-end with no clear resolution in sight. In times of distress, however, it's comforting to have a lifeline. And for me, that lifeline came in the form of Chater. Their team listened to my predicament with empathy and understanding. They not only provided me with a viable solution but also offered unwavering support throughout the entire process. With their assistance, I was able to navigate through the complexities of my altered travel plans. Chater worked diligently to find a way to accommodate my needs and ensure that my journey remained as seamless as possible. Their dedication to customer satisfaction truly made a world of difference for me. I can't express my gratitude enough for the exceptional service and genuine care that Chater extended to me during a time of uncertainty. Their commitment to their customers is nothing short of remarkable, and I am incredibly thankful for their unwavering support. If you find yourself in a similar predicament or simply seek an ally in your travel endeavors, I wholeheartedly recommend Chater. They are more than just a service provider; they are a trusted companion committed to turning challenges into triumphs for their customers. Thank you, Chater, for being a beacon of reliability and support when I needed it most.
Don’t Fly Airtransat
From the moment I booked my flight with Airtransat, I was looking forward to a smooth and enjoyable travel experience. However, unforeseen circumstances led to an emergency situation during my journey, which left me feeling frustrated and uncertain about how to proceed. Despite the challenging circumstances, I was hopeful that the airline would provide the necessary support and assistance. Unfortunately, my expectations were not met, and I found myself in a difficult position with no clear solution in sight. The lack of responsiveness and understanding from the airline's customer service team only added to the stress and disappointment I was experiencing. It was a disheartening situation that left me feeling incredibly let down. In addition to the logistical challenges, I also encountered subpar food quality and weather control issues during the flight, further detracting from what was supposed to be a pleasant travel experience. Reflecting on my overall interaction with Airtransat, I can't help but express my sincere disappointment with the level of service and support provided. The lack of empathy and understanding during a challenging time only served to exacerbate an already difficult situation. As a frequent traveler, I place great value on the customer experience, and it's unfortunate to say that Airtransat fell short in this regard. My hope is that in the future, the airline will prioritize the well-being and satisfaction of its passengers, especially during challenging and unexpected circumstances. In conclusion, I would caution fellow travelers to carefully consider their choice of airline and to weigh the potential risks involved. For me, this experience serves as a reminder of the importance of choosing an airline that not only prioritizes safety and comfort but also demonstrates a genuine commitment to supporting its passengers in times of need.
I called airline and agent named Inoka…
I recently had the pleasure of speaking with an outstanding customer service agent named Inoka from this airline. When I called, I was initially frustrated with my issue and wanted a quick resolution. However, Inoka calmly listened to my concerns and, rather than rushing to provide a generic solution, she asked me to send an email so she could thoroughly investigate the matter. Although I was slightly hesitant, her professionalism and assurance convinced me to follow through. Her dedication to understanding the issue and providing a comprehensive solution truly impressed me. I genuinely felt that my concerns were being taken seriously and that I was in good hands. I understand that frustrations can sometimes lead us to make assumptions, but I can confidently say that Inoka's commitment to her work and her genuine concern for customers is unparalleled. I wholeheartedly recommend reaching out to Inoka for any assistance you may need. Thank you, Inoka, for your exceptional service.
Modified flight times and cancelled Club seat booking
As a frequent traveler, I thoroughly understand the frustration that comes with unexpected flight changes and seat cancellations. That's why I was thrilled to discover XYZ Airlines. My recent experience with them was nothing short of exceptional. From the moment I booked my flight, XYZ Airlines provided transparent and reliable service. Despite potential concerns about my previous experiences, XYZ Airlines proved to be a breath of fresh air. Not only did my flight depart on time, but the entire process was smooth and hassle-free. One notable highlight was the ease of managing my reservations. Unlike past encounters, XYZ Airlines ensured that my seat selection and flight times remained consistent throughout. Their dedication to delivering a seamless travel experience was evident at every stage of my journey. Moreover, the level of customer service I received was unparalleled. The staff went above and beyond to accommodate my needs, making me feel valued and appreciated as a passenger. This personal touch truly set XYZ Airlines apart from other airlines I've flown with in the past. Overall, XYZ Airlines exceeded my expectations and restored my faith in hassle-free travel. While my previous encounters left much to be desired, XYZ Airlines provided a much-needed sense of reliability, professionalism, and genuine care. I wholeheartedly recommend XYZ Airlines to anyone seeking a stress-free and enjoyable travel experience.
I'm utterly grateful for the exceptional service I received from Air Transat. When my initial flight suffered a delay, I was naturally worried about missing my connecting flight. Unfortunately, my fears materialized, and I found myself stranded in the Toronto Pearson airport. However, in the midst of my frustration, Air Transat's staff went above and beyond to assist me. They not only helped me secure accommodation for the night but also ensured that I was comfortable and well taken care of. Even though the delay was under two hours and technically not eligible for compensation, the team at Air Transat empathized with my situation and made sure that I was looked after. The kindness and efficiency of the Air Transat staff salvaged what could have been a nightmare situation. Thanks to them, I was able to navigate this unexpected hurdle with relative ease. I am truly impressed by their commitment to customer satisfaction and will undoubtedly choose Air Transat for my future travels. If you're looking for an airline that genuinely cares for its passengers, I wholeheartedly recommend Air Transat.
A Sigh of Relief and Gratitude
During the uncertain times of the pandemic, I found myself facing the daunting task of adjusting my travel plans. With the constantly evolving restrictions, I had to change the date of my flight, fearing the worst in terms of additional costs and complex procedures. However, I was pleasantly surprised by the understanding and flexibility provided by the customer service team at . I made the necessary changes to my flight before the flexibility policy came into effect, and although I had already incurred a £150 charge, I decided to reach out to the customer service team in the hope of exploring my options. To my relief, my concerns were met with compassion and attentiveness. Not only was I able to receive a response promptly, but I was also offered a voucher of equal value, allowing me to retain the full worth of the amount I had already paid. This empathetic and understanding approach from not only resolved my immediate worries but also filled me with gratitude and reassurance. As I eagerly await the day when I can embark on my journey to Canada, I am truly touched by the seamless and considerate assistance I received during a time of personal uncertainty and stress. I am eternally grateful for the support and understanding extended to me by the team, and I am now looking forward to my future travel with a renewed sense of confidence and loyalty. Thank you for understanding that, while my plans may have been delayed, my trust and appreciation for your exceptional service remain unwavering.
I cannot speak highly enough about my recent experience with Air Transat. When I initially booked my flights, I was looking forward to a smooth and hassle-free travel experience. However, plans changed when the airline unexpectedly canceled my flight and rescheduled it without consulting me. Naturally, I requested a full refund, citing EU regulation 261/2004, but was met with resistance from the customer service team. They dismissed the regulation and insisted on enforcing their own terms and conditions, which meant charging me a significant fee to make any changes. Despite feeling frustrated and let down, I remained determined to find a solution that worked for me. After some persistence and clear communication, I was able to reach a resolution with Air Transat. I am relieved to say that the airline eventually acknowledged the importance of honoring the regulations and provided me with the assistance I needed to resolve the situation. Throughout this ordeal, what stood out to me was the compassionate and understanding service I eventually received. While the initial experience was undoubtedly challenging, the eventual positive outcome was a testament to the dedication and commitment of the Air Transat team. I deeply appreciate their willingness to prioritize customer satisfaction and ensure that I was ultimately able to receive the services I had paid for. I am grateful for the understanding and support I encountered from the Air Transat team, and I am confident that they genuinely care about their customers' well-being. Despite the initial challenges, their commitment to resolving the issue in a fair and respectful manner has left a lasting impression on me. I am now looking forward to my upcoming trip with a renewed sense of confidence, knowing that I am in good hands. Thank you, Air Transat, for going above and beyond to make things right. Your dedication to customer satisfaction has truly earned my trust and loyalty.
SHAMBLES OF A COMPANY.booked through…
My review for airtransat.com SHAMBLES OF A COMPANY.booked through canadian affair and received a phone call today as I requested. I advised the manager that when I booked I was lead to believe my rights were under standard terms and conditions to which I was entitled to full refund under section 23(ii) with canadian affair as thats who I paid and booked with.manager said they had group meeting and advised me due to pandemic that terms and conditions have been amended by AIR TRANSAT.and I advised her i never booked through air trsnsat under pandemic conditions and that standard conditions should still apply to myself.she agreed with me and told me she totally understands what I'm saying but could only give a voucher AS THAT'S WHAT AIR TRANSAT HAS DECIDED. NEVER BOOK WITH ANY OF THESE COWBOY COMPANIES. THEY BOTH MAKE A CHOCOLATE TEAPOT LOOK USEFUL.
I would NOT recommend using Air Transat…
I cannot speak highly enough of my experience with Air Transat. Despite the initial concerns I had, the airline went above and beyond to ensure my satisfaction. When my flight was canceled, I was understandably worried about the refund process. However, Air Transat not only provided me with a refund promptly but also displayed genuine empathy and understanding throughout the entire situation. Their adherence to EU Regulations EC 261/2004 and C(2020)1830 during the pandemic was reassuring and demonstrated their commitment to customer satisfaction. I wholeheartedly recommend Air Transat to anyone seeking a reliable and customer-oriented airline. Thank you, Air Transat, for your exceptional service and dedication to your customers.
<title>Outstanding Customer Service and Flexibility</title> <p>My partner and I were eagerly anticipating a trip to Canada, having carefully planned and even pre-selected our seats for an additional fee of €144 through Air Transat. Unfortunately, due to the unforeseen circumstances surrounding the COVID-19 pandemic, our journey was abruptly halted as travel restrictions prevented us, as European travelers, from entering Canada and the US. The financial burden of this cancellation left us disheartened, especially considering the lack of compensation for the expenses we had already incurred.</p> <p>Seeking some flexibility and understanding in this trying situation, we reached out to Air Transat to request a refund for the seat selection costs. To our dismay, our plea was met with a refusal. This response left us feeling disheartened, as it seemed that Air Transat was prioritizing profit over customer satisfaction, taking advantage of the pandemic without providing the appropriate level of service in return.</p> <p>Our experience with Air Transat left us feeling disillusioned, as it seemed that the airline was not willing to accommodate the unavoidable and exceptional circumstances we found ourselves in. The lack of empathy and consideration for the challenges we faced was deeply disappointing, especially during such a turbulent and uncertain time for global travel.</p> <p>As conscientious consumers, we firmly believe that companies have a responsibility to exhibit compassion and understanding during unprecedented situations such as the one we encountered. Regrettably, Air Transat fell short of this expectation, leading to a less than satisfactory experience with their services.</p> <p>It is our sincere hope that Air Transat, and other companies, will reconsider their approach to customer service and demonstrate a greater level of flexibility and understanding during extraordinary times. As travelers, we value and appreciate companies that prioritize customer satisfaction and exhibit compassion towards their patrons, especially during periods of hardship and uncertainty.</p> <p>Despite our disappointment with Air Transat, we remain optimistic that our future travel experiences will be met with a more accommodating and empathetic approach from the service providers we choose to engage with.</p>
We booked through Air Transat and I…
My review for airtransat.com We booked through Air Transat and I just called to request a bassinet and they tell me it’s an extra 72€ for each seat so an additional 216€ since we’re three passengers (one toddler) as these are considered extra leg room seats and are “highly coveted.” This is EXTREMELY unfair to families. I have never encountered this through any other airline and if I would have known I wouldn’t have booked through them.
Uncomfortable but cheap.
My review for airtransat.com We flew Gatwick to Vancouver in August 3019 and returned from Calgary. The outgoing flight was an hour late. The return flight was on time. We wanted I'm Vancouver well over an hour for our luggage. On board the seats are very hard, most uncomfortable. Entertainment ok but going out only had 11 films to choose from, we had 55 on therefore. You need to provide your own headphones or buy on board. The food is very minimalistic. You'll get one drinks round, sift drinks free beer etc to buy. Meals and snacks are minimal too. We took some sausage rolls on board and were very glad we did. Also the staff are very minimal, a bit formal, almost rude. Definitely unfriendly and unhelpful. You hardly ever see them. However the flight costs were a fair bit cheaper than the others so you get what you pay for, Don't expect a comfortable seat, good food or friendly staff. But you'll get there safely and at a decent price.
Unable to find website to buy baggage for baggage-less Air Transat ticket bought via MyTrip
I recently had a frustrating experience when trying to purchase baggage for my Air Transat flight through MyTrip. Despite booking a return ticket from Athens to Toronto, I realized that baggage was not included. Unfortunately, I couldn't find a way to add baggage to my booking through the MyTrip website. Upon attempting to do so on the Air Transat website, I encountered the same issue – I was prompted to enter a Confirmation Number that I hadn't been provided by MyTrip. After multiple failed attempts, I resorted to calling Air Transat, which proved to be both time-consuming and expensive due to the international call. It was only through speaking with a representative at Air Transat that I learned it was impossible to book baggage directly through their website if the ticket was purchased via a third party, such as MyTrip. This was incredibly frustrating, as neither MyTrip nor Air Transat provided clear information about this limitation on their respective websites or confirmation letters. Despite my disappointment, the customer service representative at Air Transat did little to alleviate my frustration. Rather than acknowledging the issue and seeking a resolution, I was met with statements absolving Air Transat of any responsibility for MyTrip's shortcomings. This experience left me feeling exasperated and disheartened, as I had expected more from both MyTrip and Air Transat, given their prominent positions within the travel industry. The lack of transparency and accountability was truly disappointing. In the future, I hope that both MyTrip and Air Transat will take proactive measures to rectify such shortcomings and prevent other travelers from experiencing the same frustrations. Clear communication and a willingness to address issues stemming from third-party bookings are essential in providing a seamless and stress-free travel experience.
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