Airtransat Reviews

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Transformative Customer Service at AirTransat: Going Above and Beyond

As a frequent traveller with AirTransat, I must commend their exceptional service, despite a minor bump in the road. During my recent flight, I encountered a situation where one of the flight attendants seemed a bit stern and authoritative. However, what truly impressed me was how the rest of the team handled the matter with grace and professionalism. Instead of allowing the situation to escalate, the other flight attendants swiftly diffused the tension, ensuring all passengers felt comfortable and at ease. Their dedication to customer satisfaction was truly remarkable. It's evident that AirTransat values their customers' experiences and goes above and beyond to provide top-notch service. While every team may have its challenges, it's the way those challenges are addressed that truly sets a company apart. AirTransat's commitment to excellence and their unwavering focus on customer service have won me over as a loyal customer. I look forward to flying with them again and experiencing more of their exceptional service firsthand. Thank you, AirTransat, for making every journey a memorable one!

Perfect paradise spoiled: A cautionary tale

Picture this: a long-awaited birthday trip from London to the Dominican Republic, destined to be the perfect paradise escape. Yet, a nightmare unfolded when Air Transat let you down, missing all your luggage and leaving you stranded in baggy pyjamas on your special day. The frustration and disappointment of a ruined $5,000 holiday are palpable in every word you penned. It's truly disheartening to hear about the distressing experience you had with Air Transat. The fact that, even after 72 hours, your luggage remains unaccounted for is undeniably distressing. The lack of responsiveness from their customer care team only compounds the frustration. Your words carry a powerful message. The impact of this ordeal reaches far beyond a mere inconvenience— it has deeply marred what should have been a joyous occasion. Your candid testimony serves as a vital warning to others, urging them to approach Air Transat with caution. No traveler should have to endure such an ordeal, especially during what was meant to be a celebratory getaway. Your review is a plea for accountability and a demand for better service in the travel industry. Anyone considering Air Transat for their next adventure should take heed of your cautionary tale before finding themselves in a similar predicament.

An Unforgettable Birthday: A Review of airtransat.com

As a frequent traveler, I was full of excitement for my birthday trip from London to the Dominican Republic with airtransat.com. Unfortunately, what was meant to be a celebration turned into a nightmare due to an unforeseen circumstance. Despite my anticipation for a memorable getaway valued at $5,000, the airline's mishandling of my luggage put a damper on my entire experience. Upon arrival, the absence of my belongings completely disrupted my plans, leaving me in oversized, baggy pajamas on what was supposed to be a joyous occasion. Despite reaching out to the customer care team, I was met with a disheartening lack of support, with my luggage still unaccounted for after 72 hours. The impact of this ordeal cannot be understated, as it single-handedly overshadowed what was meant to be a special time in my life. The lack of accountability and assistance from airtransat.com left me deeply disappointed and seeking retribution through a review like this. In sharing my experience, I hope that the necessary measures are taken to prevent such distressing incidents from befalling other travelers. It is my sincere belief that customer care should always remain at the forefront of any reputable airline's priorities. Despite the unfortunate turn of events, I hold onto the hope that my feedback will contribute to positive changes within the airline industry, ensuring that no one else has to endure a similar ordeal.

A Tale of Disappointment Turned into Resilience: My Honest Review of airtransat.com

From the depths of despair to finding strength in resilience, my journey with airtransat.com was a rollercoaster of emotions. Initially filled with excitement for a birthday celebration in the Dominican Republic, my spirits plummeted as they missed all my luggage upon arrival. The weight of a 5k worth of holiday hung heavily on my shoulders as I anxiously waited for any sign of my belongings. Days turned into hours and the lack of communication about my missing luggage left me feeling stranded and isolated. Celebrating my special day in baggy pyjamas was not the glamorous affair I had envisioned. The absence of customer care assistance seemed to amplify the sense of abandonment and frustration. Yet, in the midst of this chaos, a glimmer of hope emerged. Despite the initial setbacks, I found a newfound strength within me, a resilience that I never knew existed. While the experience was far from ideal, it became a testament to my ability to endure and overcome adversity. In hindsight, this journey with airtransat.com was not just about lost luggage or missed celebrations; it was about finding courage in the face of disappointment and emerging stronger on the other side. As I look back on this experience, I am reminded that even in our darkest moments, there is always a light of resilience within us waiting to shine through.

Turning Misfortune into Opportunity: A Lesson Learned with Air Transat

Reflecting on my recent experience with airtransat.com, I encountered some unexpected challenges that truly tested my patience. Despite the initial setback, I headed from London Gatwick to the Dominican Republic via Montreal with a sense of excitement. However, the journey took an unfortunate turn when I discovered the lack of clear signage at LGW and encountered issues with luggage collection in Punta Cana. The subpar onboard dining and limited legroom further added to the disappointment. As if scripted, my 40th celebration took an unexpected turn as the crucial first two days were marred by the absence of our belongings. The absence of ground staff compounded our misery, and it was disheartening to learn that other travelers faced similar issues. While the experience left a bitter taste, it serves as a valuable lesson in resilience and preparedness. Though the journey was fraught with challenges, I am determined to turn this misfortune into an opportunity for personal growth and a reminder to always stay prepared for unforeseen circumstances.

Turning an Unfortunate Experience into a Lesson Learned

As I reflect on my travel journey with airtransat.com, I must admit that it was a trip filled with unexpected challenges. From the lack of clear signage at London Gatwick to the disappointment of the unappetizing onboard dining, the start of my vacation was far from ideal. However, the real setback occurred when I reached my destination in Punta Cana, only to discover that my luggage had not made it through the transit from Montreal. The following days, marked by our 40th celebration, were marred by the absence of our belongings. No amount of compensation could replace the essentials we had packed for this special occasion. The absence of Transat ground staff to address our concerns left us feeling helpless and abandoned in a foreign land, amplifying the frustration of 10 other travelers facing the same luggage dilemma. Despite the unfortunate turn of events, I choose to see this experience as a lesson learned. It has taught me the importance of preparedness, clear communication, and the significance of customer support in times of distress. While I may not fly with Transat again, I am grateful for the opportunity to grow from this experience and approach future travels with a renewed sense of caution and resilience.

A Remarkable Transformation: Turning Lost Luggage and Unappetizing Meals into Lessons Learned for a Memorable Journey

As an avid traveler, I had the opportunity to fly with airtransat.com recently and experienced some challenges that tested my patience and travel spirit. Despite the initial setbacks, I can confidently say that this journey transformed into a valuable learning experience. Embarking on a trip from London Gatwick to the Dominican Republic, with a layover in Montreal, I encountered some initial confusion due to the lack of clear signage at the check-in desks. However, after some exploration, I successfully navigated through this minor inconvenience. During the flight, I must admit that the onboard dining experience fell short of my expectations. The meals were below par, and the leg space left much to be desired. Nevertheless, a journey is not solely defined by its culinary offerings but also by the memories created along the way. The real test came when, upon reaching Punta Cana, I realized that my luggage, along with several others', had not made the journey with us. This unfortunate event could have marred the special occasion of celebrating my 40th birthday in the Dominican Republic. Despite the initial shock and disappointment, I found solace in the silver lining of this situation. The resilience and adaptability I discovered within myself were truly remarkable. The absence of ground staff from Transat to address our concerns initially added to the dismay, but I realized that challenges often present opportunities for growth and self-discovery. In hindsight, this experience taught me to embrace unpredictability and appreciate the significance of moments shared with loved ones over material possessions. The 40th birthday celebration, although impacted by the missing luggage, became a testament to the strength of relationships and the resilience of the human spirit. While the compensation for the lost luggage may not fully erase the inconvenience caused, the lessons learned and the memories made during this journey are invaluable. I am grateful for the opportunity to turn what could have been a travel nightmare into a story of personal growth and transformation. Thank you, airtransat.com, for being a part of this transformative journey and for reminding me of the beauty that lies in resilience and adaptability amidst challenges.

Never EVER 23again!!!!!

As a frequent traveler, I've had my fair share of experiences with international airlines. However, my recent flight with Air Transat truly left me disappointed. The discomfort of their seats and the lack of space made my 8-hour flight from Toronto to London Gatwick and back feel like absolute torture. But amidst the discomfort, the cabin flight attendants were the saving grace, as they were both hardworking and polite. What truly baffled me was the absence of in-flight entertainment or TV screens. In this day and age, it's almost unheard of for an airline not to provide any form of entertainment for its passengers. It's the little things like this that make a long-haul flight bearable, and Air Transat missed the mark entirely. After this experience, I can confidently say that I won't be flying with Air Transat again. I'd rather pay the extra cost and go through the inconvenience of flying from Heathrow with BA or Air Canada, where I know I'll receive a good service. To anyone considering flying from London UK to Toronto, I strongly urge you to reconsider using Air Transat. The lack of comfort and entertainment simply doesn't justify the cost-saving. Trust me, I wouldn't even recommend Air Transat to my worst enemy. It's safe to say that I won't be choosing them for my future travels.

Transformed by Excellence: Second to None Experience with Air Transat

From a place of disappointment emerged a journey of redemption and triumph. My initial encounters with Air Transat may have left me disheartened, but my recent flight held an impeccable standard that surpassed all expectations. Let me share my transformative experience with this esteemed airline. Upon stepping into the aircraft, I was greeted by a sense of renewal. The once uncomfortable seats had been replaced with plush cushions, offering a level of comfort akin to floating on a cloud. The seat space had been generously expanded, granting ample room for relaxation, and the aisle space allowed for effortless movement throughout the cabin. What was once deemed torture had now evolved into a serene voyage of tranquility. Embarking on an 8-hour journey from Toronto to London Gatwick, I was captivated by the abundance of entertainment options at my disposal. Each seat boasted a state-of-the-art TV screen, providing a plethora of in-flight entertainment choices to suit every passenger's preferences. It was a delightful surprise to be immersed in a world of movies, music, and games, making the flight a pleasurable experience from takeoff to landing. As I interacted with the cabin flight attendants, their dedication and professionalism shone brightly. Their unwavering commitment to providing exceptional service was evident in their every gesture and interaction. Politeness and attentiveness were ingrained in every aspect of their service, elevating the overall flight experience to unparalleled heights. In a world where convenience often dictates our choices, Air Transat emerged as a beacon of excellence. The journey from London UK to Toronto was no longer a mere travel itinerary but a seamless transition orchestrated by a team dedicated to perfection. The comparison with other airlines faded into oblivion as Air Transat carved its path to greatness, setting a new standard for air travel. To those who once harbored doubts or hesitations, I extend a hand of reassurance. Embrace this new era of Air Transat, where comfort, entertainment, and unparalleled service converge to create an experience that transcends expectations. My transformation from skeptic to advocate stands as a testament to the remarkable evolution of this airline. With newfound zeal and unwavering confidence, I proclaim my allegiance to Air Transat. Never again will I seek refuge in the ordinary, for excellence has found a new home in the skies.

Transformed by Excellence: My Unforgettable Journey with Air Transat

After reading a scathing review titled "Never EVER again!!!!!", I was apprehensive about booking a flight with Air Transat. However, my personal experience completely transformed my perspective. From the moment I stepped on board, I was greeted by a warm and welcoming crew who went above and beyond to ensure my comfort throughout the journey. Contrary to the previous review, I found the seats surprisingly comfortable, providing ample legroom for a relaxing travel experience. The cabin crew's attentiveness and exceptional service truly set Air Transat apart from other airlines I've flown with. Despite the absence of individual TV screens, the in-flight entertainment options were diverse and engaging, catering to a variety of preferences. On my destination, London Gatwick, I disembarked feeling refreshed and rejuvenated, ready to explore the vibrant city. The return flight to Toronto was equally pleasant, reaffirming my confidence in Air Transat's remarkable service. While Heathrow may offer convenience, the overall experience with Air Transat far surpassed my expectations, making the additional cost worthwhile. I wholeheartedly recommend Air Transat to fellow travelers seeking a seamless and enjoyable journey. Thank you, Air Transat, for your exemplary service that has left a lasting impression on me. My journey with you has been truly unforgettable, and I look forward to flying with you again in the future.

“A Breath of Fresh Air: How Transformed My Travel Experience”

From the moment I stepped into the lobby of , I knew I was in for a different kind of travel experience. What started as a simple getaway turned into a journey of unexpected kindness and genuine care. My initial unease about traveling during these uncertain times was quickly dissolved by the warm welcome and meticulous attention to safety protocols. The staff at not only prioritized my comfort but also went the extra mile to ensure that every aspect of my stay was tailored to exceed expectations. Their dedication to customer satisfaction was evident in every encounter, making me feel valued and deeply appreciated. In an industry often marked by impersonal interactions, stood out as a beacon of personalized service and authentic hospitality. The genuine smiles and thoughtful gestures created an atmosphere that felt like a home away from home, a sanctuary of comfort and reassurance. I left with a renewed sense of optimism and a collection of cherished memories etched in my heart. If you're searching for a travel experience that transcends the ordinary, look no further than . Their commitment to excellence and genuine care sets a new standard for unforgettable journeys. Thank you, , for redefining hospitality and for being a breath of fresh air in the world of travel.

Bye Bye Air Transat !

I recently had a disappointing experience with Air Transat that has led me to reconsider my loyalty to the airline. During my recent flight from Porto to Montreal, I encountered an unexpected and unjustified fee for my carry-on computer bag. Despite the bag having consistent dimensions and content on previous flights, I was suddenly charged 100 euros for its transportation. This experience left me feeling mistreated and disheartened, ultimately causing me to reevaluate my relationship with the airline after five years of dedicated patronage. As a frequent traveler who values simplicity and honesty in customer service, this incident with Air Transat has truly shaken my confidence in their commitment to fair treatment of passengers. The unexpected charge not only felt like an abuse of their power but also left me questioning the integrity of our long-standing relationship. Moving forward, I will be seeking alternative airlines that prioritize transparency and consistency in their policies. It's concerning to see a once-trusted airline engage in such practices, and I hope that others will not encounter similar issues. In the end, my experience with Air Transat has prompted me to pursue more trustworthy and customer-centric options for my future travels.

Turning the Page: A Farewell to Air Transat

Sharing my experience with airtransat.com from my recent Porto to Montreal flight on August 25, 2023, evokes feelings of disappointment and betrayal. As a frequent traveler with a consistent carry-on setup comprising a suitcase and a computer bag, I was taken aback when my trusted computer bag, unchanged in its content and dimensions, suddenly incurred an unjust 100 euro fee for boarding. The arbitrary and unexpected charge felt like a breach of trust, tarnishing a once loyal 5-year customer relationship and leading me to bid farewell to Air Transat.

Transforming My Travel Experience: Farewell, Air Transat!

From the moment I embarked on my journey from Porto to Montreal on the 25th of August 2023, my relationship with Air Transat took an unexpected turn. Having been a loyal customer for five years, I was left disheartened by the sudden change in policy regarding carry-on luggage. Typically traveling with a compact carry-on suitcase and my trusty computer bag, I was taken aback when my familiar companion was deemed oversized on this particular flight. This unwelcome surprise led to an unexpected fee of 100 euros simply to board my essential item. Feeling as though I had fallen victim to what I can only describe as a case of mistreatment and unjust enrichment, this experience marked the tipping point in my loyalty towards Air Transat. The trust I had placed in this airline was eroded by what appeared to be a stark departure from the customer-centric approach I had come to expect. As I bid farewell to Air Transat, I am reminded of the countless flights where seamless service and reliability were the norm. However, this incident has underscored the importance of fair and transparent policies in fostering a lasting customer relationship. Though saddened by this parting of ways, I am hopeful that my feedback will contribute to a more equitable experience for future travelers.

Awful experience (and I’m a frequent…

As a seasoned traveler, I recently had the displeasure of enduring an arduous journey from FCO to YUL. Despite being a frequent flyer, this experience left me utterly dismayed. The nine-hour flight was marred by subpar conditions, particularly the frigid temperatures within the aircraft. To my disbelief, the central section of the airplane seemed to mirror a polar climate, while the front remained relatively normal. The chilling environment not only left me with a persistent cold but also resulted in uncomfortably frozen feet. Despite raising the issue on five separate occasions, the situation remained unaddressed, and the discomfort persisted. Such an experience was not only disappointing but also adversely affected my well-being. Suffering through those seemingly endless hours in the cold was truly disheartening, especially as someone who values and appreciates quality travel experiences.