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Air Vistara is a popular Indian airline that launched in 2015. The airline is a joint venture between Tata Sons Limited and Singapore Airlines. With a focus on providing a premium travel experience, Air Vistara intends to become the best airline in India.
Pros and Cons
Pros:
- Premium travel experience
- Excellent customer service
- Easy online booking process
- Wide range of flight options
Cons:
- Limited international destinations
- Higher pricing compared to budget airlines
- No loyalty program for frequent flyers
User Experience
Air Vistara's website is designed to be user-friendly, with a simple and intuitive interface. The website offers an easy booking process, with the option to search for flights according to date, destination, and number of passengers. Users can also manage their bookings, check-in online and access flight information through the website.
Pricing and Value for Money
Air Vistara is considered to be a mid-range airline, with slightly higher pricing compared to budget airlines. However, the airline offers a premium travel experience, with comfortable seats, complimentary meals and beverages, and excellent customer service. Overall, Air Vistara offers good value for money.
Alternatives
Alternative airlines to Air Vistara in India include Indigo, Spicejet, and GoAir. These airlines offer budget flights with lower prices, but with fewer amenities and services compared to Air Vistara.
Customer Service
Air Vistara's customer service is highly regarded, and the airline has won awards for its excellent service. Customers can contact the airline through its website, social media channels, or by phone. The airline also has a customer service support team at airports for advanced assistance.
Product Quality and Selection
Air Vistara has a modern and well-maintained fleet of aircraft, with various seating configurations and classes to choose from. The airline offers complimentary meals and beverages, as well as access to in-flight entertainment systems.
Website Usability
Air Vistara's website is easy to navigate, with clear and concise information about flight options, services, and policies. Users can easily manage their bookings and access relevant flight information through the website.
Returns and Exchanges
Air Vistara has a clear and concise return and exchange policy for flight bookings. Customers can make changes to their bookings online or through the customer service support team. However, refunds are not possible for non-refundable fares.
Promotions and Discounts
Air Vistara offers promotions and discounts on its website from time to time, such as discounts on group bookings, early bird discounts, and frequent flyer promotions. The airline also has tie-ups with credit card companies, offering discounts and reward points for cardholders.
Reputation
Air Vistara is well-regarded for providing a premium travel experience, with excellent customer service and a modern fleet of aircraft. The airline has received multiple awards for its services and customer satisfaction.
Payment Options
Air Vistara offers various payment options, including credit card, debit card, net banking, and mobile wallets. The airline also accepts payment through EMI (equated monthly installment) options for select credit cards.
Loyalty Programs
Air Vistara currently does not have a frequent flyer program or loyalty program for its customers. However, the airline may introduce such programs in the future.
Customer Reviews
Air Vistara has generally positive customer reviews, with customers praising the airline's premium travel experience, excellent customer service, and comfortable seating arrangements. However, some customers have criticized the higher pricing compared to budget airlines.
Community Involvement
Air Vistara supports various social and community initiatives, including environmental sustainability, education, and healthcare. The airline has partnered with non-profit organizations to support various causes and make positive contributions to society.
Shipping and Costs
Air Vistara does not ship products as it is an airline that offers flight bookings. The pricing for flights varies depending on the time of booking, destination, and class of travel selected. The airline also has additional charges for excess baggage, preferred seat selection, and other services.
Review Description: Hi All,Please beware this is the worst airline to fly with. Shame on this airline for my lost luggage and not replying to my emails or giving any communication.File Reference Number - LHRUK10383/15DEC21/2010GMT
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Reviewer Name: GurseWak SinGh UK
Review Submission Date: 2021-12-25
Review Title: Scammers not give you ur refund
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Review Description: They canceled my flight and not given me refund more then 10 months:/ scammers
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Reviewer Name: naresh max
Review Submission Date: 2021-12-24
Review Title: No response for lost baggage
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Review Description: No response for lost baggage
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Reviewer Name: customer
Review Submission Date: 2021-11-17
Review Title: Awful experience
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Review Description: Had a Awful experience. My parents travelled from Delhi to London this Nov. They did not serve tea coffee whisky , Reason they gave us not served in economy class due to Covid . Strangely only vistara has this policy . So my parents who are diabetic were left to get dehydrated in 9 hr journey . Even water was served after 2 hrs on starting from Delhi . Not only a bad experience but they also look down upon people travelling in economy class.
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Reviewer Name: Shrihari Kulkarni
Review Submission Date: 2021-11-14
Review Title: Expensive tickets
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Review Description: Expensive tickets. Horrible food. Horrible, rude and un co-operative ground staff .. No beverages -teacoffeesoft drinks etc
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Reviewer Name: Kapil
Review Submission Date: 2021-11-03
Review Title: God save AirIndia now
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Review Description: God save AirIndia now. WORST customer service. Let common sense prevails with this airlines. Wasted 2 hrs calling customer service getting conflicting information and no resolution in the end. Is this really India's best private airlines???
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Reviewer Name: Chris Fruge
Review Submission Date: 2021-06-16
Review Title: Vistara always gives better travel…
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Review Description: Vistara always gives better travel experience compared to rivals. cost is medium compared to others. I always prefer Vistara when travelling in my country
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Reviewer Name: preethi yama
Review Submission Date: 2021-04-13
Review Title: Very commercial and not helpful .
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Review Description: Very commercial and not helpful .
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Reviewer Name: Kali
Review Submission Date: 2021-03-18
Review Title: Worst arline I’ve ever used and would avoid
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Review Description: This is such a disgusting airline, the worst one I have ever used. They cancelled my flight then have the audacity to not refund me. They are scammers just taking peoples money and keeping it (must be suffering due to Covid but thjs is no way to treat your customers). I wouldn’t ever recommend and expected more, book with a more reliable airline not this one. Their customer service is so bad that they ignore you and don’t respond.
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Reviewer Name: Razia Akhtar
Review Submission Date: 2021-03-15
Review Title: Terrible Customer support
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Review Description: Worst ever airline with terrible customer support . Cancel our flight on last minute and giving us alternative a month later ,
Customer support is terrible in the world , Travel agency is saying we need to contact Airline for changes but their stupid customer support is saying we can't help you , their management is the worst ever management in world , totally terrible .