Airvistara User Reviews

Introduction

Air Vistara is a popular Indian airline that launched in 2015. The airline is a joint venture between Tata Sons Limited and Singapore Airlines. With a focus on providing a premium travel experience, Air Vistara intends to become the best airline in India.

Pros and Cons

Pros: - Premium travel experience - Excellent customer service - Easy online booking process - Wide range of flight options Cons: - Limited international destinations - Higher pricing compared to budget airlines - No loyalty program for frequent flyers

User Experience

Air Vistara's website is designed to be user-friendly, with a simple and intuitive interface. The website offers an easy booking process, with the option to search for flights according to date, destination, and number of passengers. Users can also manage their bookings, check-in online and access flight information through the website.

Pricing and Value for Money

Air Vistara is considered to be a mid-range airline, with slightly higher pricing compared to budget airlines. However, the airline offers a premium travel experience, with comfortable seats, complimentary meals and beverages, and excellent customer service. Overall, Air Vistara offers good value for money.

Alternatives

Alternative airlines to Air Vistara in India include Indigo, Spicejet, and GoAir. These airlines offer budget flights with lower prices, but with fewer amenities and services compared to Air Vistara.

Customer Service

Air Vistara's customer service is highly regarded, and the airline has won awards for its excellent service. Customers can contact the airline through its website, social media channels, or by phone. The airline also has a customer service support team at airports for advanced assistance.

Product Quality and Selection

Air Vistara has a modern and well-maintained fleet of aircraft, with various seating configurations and classes to choose from. The airline offers complimentary meals and beverages, as well as access to in-flight entertainment systems.

Website Usability

Air Vistara's website is easy to navigate, with clear and concise information about flight options, services, and policies. Users can easily manage their bookings and access relevant flight information through the website.

Returns and Exchanges

Air Vistara has a clear and concise return and exchange policy for flight bookings. Customers can make changes to their bookings online or through the customer service support team. However, refunds are not possible for non-refundable fares.

Promotions and Discounts

Air Vistara offers promotions and discounts on its website from time to time, such as discounts on group bookings, early bird discounts, and frequent flyer promotions. The airline also has tie-ups with credit card companies, offering discounts and reward points for cardholders.

Reputation

Air Vistara is well-regarded for providing a premium travel experience, with excellent customer service and a modern fleet of aircraft. The airline has received multiple awards for its services and customer satisfaction.

Payment Options

Air Vistara offers various payment options, including credit card, debit card, net banking, and mobile wallets. The airline also accepts payment through EMI (equated monthly installment) options for select credit cards.

Loyalty Programs

Air Vistara currently does not have a frequent flyer program or loyalty program for its customers. However, the airline may introduce such programs in the future.

Customer Reviews

Air Vistara has generally positive customer reviews, with customers praising the airline's premium travel experience, excellent customer service, and comfortable seating arrangements. However, some customers have criticized the higher pricing compared to budget airlines.

Community Involvement

Air Vistara supports various social and community initiatives, including environmental sustainability, education, and healthcare. The airline has partnered with non-profit organizations to support various causes and make positive contributions to society.

Shipping and Costs

Air Vistara does not ship products as it is an airline that offers flight bookings. The pricing for flights varies depending on the time of booking, destination, and class of travel selected. The airline also has additional charges for excess baggage, preferred seat selection, and other services.