Users Voice for Ajmadison

95% users rated Terrible
2% users rated Poor
0% users rated Average
0% users rated Very Good
3% users rated Excellent
Pie Chart Review Representation for Ajmadison
Ajmadison Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 Feb 2019

Last updated by on 05 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Nov 2022 5 2.8 3.8 4.4 3.9 1
Dec 2022 1.2 5 5 5 5 5
Jan 2023 5 3.4 4.2 4.1 3.1 4.9
Feb 2023 1 5 5 5 5 3
Mar 2023 1.5 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Ajmadison Review by

Introduction

Ajmadison.com is a well-known online marketplace that specializes in selling appliances and other household items. The website features a wide range of products from various popular brands, making it one of the most extensive online stores in the industry.

Pros and Cons

  • Pros:
  1. Large selection of products
  2. Competitive pricing
  3. User-friendly website
  4. Friendly and helpful customer service team
  5. Fast and reliable shipping
  6. Easy returns and exchanges
  • Cons:
    1. Some customers have reported delivery delays
    2. Some products may have limited availability
    3. Some customers have noted issues with the website's interface

    User Experience

    The Ajmadison.com website is designed to be user-friendly, making it easy for customers to navigate and find products quickly. The interface is clean and easy to use, with clear categories and product descriptions. The website also offers excellent filtering options, allowing users to find the products they need quickly.

    Pricing and Value for Money

    Ajmadison.com is known for its competitive pricing, offering products at prices lower than those found in traditional brick-and-mortar stores. The website also offers various discounts and promotions, making it great value for money.

    Alternatives

    Some of the alternatives to Ajmadison.com include Home Depot, Lowe's, and Best Buy. While these stores offer similar products, Ajmadison.com is unique in its wide selection and competitive pricing.

    Customer Service

    Ajmadison.com has an excellent customer service team that is available to answer any queries or concerns that customers may have. The team is friendly and knowledgeable, making interactions with them a pleasant experience.

    Product Quality and Selection

    The range of products available on Ajmadison.com is vast, with items from some of the most popular brands in the industry. The quality of these products is excellent, ensuring that customers receive value for their money.

    Website Usability

    The Ajmadison.com website is designed to be easy to use and easy to navigate. The interface is clean and straightforward, with clear categories and product descriptions. The website also offers excellent filtering options, making it easy for users to find the products they need.

    Returns and Exchanges

    The returns and exchange process on Ajmadison.com is straightforward and hassle-free. The website offers a 30-day return policy and provides a prepaid return label, making it easy for customers to return products they are not satisfied with.

    Promotions and Discounts

    Ajmadison.com offers various promotions and discounts, including free shipping, price matching, and promotional codes. The website also offers clearance items and open-box products at discounted prices, providing great value for money.

    Reputation

    Ajmadison.com has an excellent reputation for its large selection of products, competitive pricing, and excellent customer service. The website has received positive reviews from many customers, making it a reliable and trustworthy online marketplace.

    Payment Options

    Ajmadison.com accepts various payment options, including credit cards, PayPal, and financing options. The website also offers a price matching guarantee, ensuring that customers receive the best price possible.

    Loyalty Programs

    Ajmadison.com does not currently offer any loyalty programs for its customers. However, the website does offer various promotions and discounts, providing excellent value for money.

    Customer Reviews

    Customer reviews on Ajmadison.com are generally positive, with customers praising the website's large selection of products, competitive pricing, and excellent customer service. Some customers have noted issues with delivery delays, but these are relatively rare.

    Community Involvement

    Ajmadison.com is actively involved in community initiatives, such as the Susan G. Komen foundation, where they donate a percentage of their profits to support breast cancer research.

    Shipping and Costs

    Ajmadison.com offers fast and reliable shipping, with delivery times varying depending on the product and location. The website also offers free shipping on select products, making it easier for customers to save money on their purchases.

    Ajmadison Recent User Reviews

    User Rating

    👤

    Reviewer Name: brandon fox

    Review Submission Date: 2023-02-13

    Review Title: Buyers hate this one simple trick
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    Review Description: Bought a flushmount kit for my induction cooktop. It's tiny. Box dimensions were about 6"x6". Weighed about 1.5 lbs. Some foam tape and a metal bracket. They charged me $35 shipping. Non-refundable. I didn't use the product. They only reason they have two stars is because I worked a deal with them where if I pay the shipping back, they won't charge me the 25% restocking fee. It cost me about $12.50 to ship it back. AJ is all about that cash money! I hope whatever lambo you're driving is sweet.Point is, just don't.

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    Reviewer Name: jon McGinley

    Review Submission Date: 2023-02-09

    Review Title: Bought an undercount fridge from…
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    Review Description: Bought an undercount fridge from Ajmadison and I can honestly say it’s been a horrible experience. The freezer door was broken and took 6 weeks to get a technician to repair. The fridge door is also sagging with the technician could not adjust. Now I am waiting for another technician to come out and see if he can repair. Ajmadison’s customer service is appalling. Do not buy an Applicance from these people if it’s faulty they don’t care. Go somewhere else anywhere else do not buy from these people.

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    Reviewer Name: Andrei Kisel

    Review Submission Date: 2023-01-03

    Review Title: Horrible customer service
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    Review Description: Horrible customer service. Being transferred from one useless employee to another for weeks without any resolution.

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    Reviewer Name: Ron Brodalski

    Review Submission Date: 2022-11-09

    Review Title: Received a Hestan cooktop 1 week ago.
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    Review Description: Received a Hestan cooktop 1 week ago.It was missing parts.Called to report, was informed that Hestan had the parts and would ship out immediately.1 week later, no parts.Called customer service. spend 1 1/2 hors on the phone to get nowhere.Now told Hestan does not have the parts and it will b e weeks before they do.Have a new cooktop installed that cannot be used.Requested a manager, nothing. Do not buy from this company!

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    Reviewer Name: Max Amaya

    Review Submission Date: 2022-11-09

    Review Title: I bought $7000-in kitchen appliances
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    Review Description: I bought $7000-in kitchen appliances, made a mistake with range sizes, never open the box of any product and called to return and purchase the correct size plus other stuff all worth about $8000- and the customer service person told me that I would be charge a 25%restocking fee on my return due to be more than 30 days,I explained I never open any box and was buying at that moment more stuff, didn’t make a difference, very disappointed with the lack of customer service,will not buy there again and definitely will not recommend, truly bad business.

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    Reviewer Name: Bob

    Review Submission Date: 2022-10-20

    Review Title: do not buy from them unless you want to…
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    Review Description: do not buy from them unless you want to wait months for delivery and have to do all the work to follow up and schedule your own delivery

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    Reviewer Name: Craig Bourque

    Review Submission Date: 2022-10-18

    Review Title: BUYER BEWARE - AJ MADISON SUCKS!
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    Review Description: Ordered a $12,000 refrigerator on 8/12. Was charged on 9/8. Order sat in warehouse for 20 days. Scheduled delivery on 9/28 between 6:30p-10:30p. Delivery shows up at 4:37p and requires signature. I was working and couldn't get home from an hour away. Asked them to re-deliver during scheduled time. They refused. Said they would deliver the next Tuesday. No delivery. Tried to cancel order and they said there would be a 35% restock fee for their failure to deliver as promised. Allowed one more attempt at delivery - nothing delivered.

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    Reviewer Name: KC Rivers

    Review Submission Date: 2022-10-12

    Review Title: Webpage Not Update/Correct
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    Review Description: Ordered in stock GE Profile Stovetop webpage stated it was available and will ship between 10/11-10/12 my account said processing. Contacted customer service to be informed item will be available late January.

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    Reviewer Name: Timothy Gardner

    Review Submission Date: 2022-10-11

    Review Title: Bad Delievery. I spent $29,000 on a range and…
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    Review Description: I spent $29,000 on a range and refrigerator and it has not been delivered for weeks. It has been sitting in a warehouse in GA and they will not provide me with a delivery date. Worst delivery company in the world. At this point I just want my money back and I’ll order through another company. Unfortunately there is a 30% restocking fee. Strongly considering lawsuit. Waste of time

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    Reviewer Name: Gary Drumheller

    Review Submission Date: 2022-10-05

    Review Title: Appliance Purchase
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    Review Description: I purchased a commercial dryer for one of my customers it was delivered by an outside vendor and it was installed in non working order. The delivery team left the building without leaving any paperwork and forged a signature on their delivery ticket. by doing this they didn't have to bring the unit back with them and instead of a direct replacement it would become a warranty issue I have called repeatedly emailed repeatedly and have gotten on resolution and little to no communicationDon't expect anything after the sales transaction is complete

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