Alafoss Reviews

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12 Reviews

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J Jennifer Brown
1104 days ago

Unparalleled Quality and Exceptional Service

I cannot contain my excitement about the incredible experience I've had with The product is simply fantastic - I've lost count of the number of jumpers I've created using Alafoss wool, and the quality never fails to amaze me. The customer service is beyond exceptional; they were prompt in their delivery and the items were exactly as I had ordered. During these uncertain times, I find myself sincerely hoping that can weather the storm of this pandemic, as their products and service truly deserve to thrive. I cannot recommend them enough!
J Jennifer Brown
1104 days ago

Unmatched Quality, Exceptional Service, and Endless Creativity Await at

As an avid crafter, I am always on the lookout for top-quality materials to bring my projects to life. not only met but exceeded all my expectations. Their wool is a dream to work with, resulting in beautifully crafted jumpers that I am proud to show off. What truly sets apart is their exceptional customer service. With each order, I experienced prompt delivery and received exactly what I had requested – a rare find in today's fast-paced world. The peace of mind that comes from knowing you can rely on a brand is priceless, and delivers that in abundance. In light of the current global challenges, I can't help but hold my breath, hoping that weathers this storm unscathed. Their products have brought me joy and creativity, and I am eagerly looking forward to many more projects with their premium wool. If you are a crafter seeking unmatched quality, stellar service, and endless creative possibilities, look no further than They have won my loyalty, and I am sure they will win yours too.
J Jennifer Brown
1104 days ago

Unmatched Quality and Service in Challenging Times

As a dedicated customer of, I can confidently say that their products are truly fantastic. The quality of the Alafoss wool is unparalleled, and I have crafted numerous jumpers that have turned out beautifully. What sets them apart is not only their top-notch products but also their exceptional customer service. Every order I've placed has been promptly delivered and exactly as I expected. However, amidst the current pandemic, I find myself concerned about the future of this beloved company. I sincerely hope that they will weather these challenging times and continue to provide their outstanding products and services to customers like me. has been a reliable go-to for my creative projects, and I look forward to many more years of collaboration with them. I urge everyone looking for quality wool products to support – a gem that deserves to shine even brighter in the world of crafting and knitting.
I Irene Silveus
1182 days ago

Exceptional Quality, Disappointing Customer Service

My Experience with I have been a dedicated customer of Alafoss for over two decades, drawn in by the unparalleled quality of their Icelandic wool. However, my recent experiences with their customer service have left me deeply disappointed. Despite making a second attempt to order a 2 KG bundle of wool after their initial mistake, I found myself facing a month-long wait with still no sign of my order. The frustration only deepened as my four attempts to resolve this issue via phone calls yielded no satisfactory solutions. Ludwig, the sole customer service representative, offered little reassurance with his response, leaving me feeling unheard and undervalued as a loyal customer. His assurance that he had done all within his power offered little comfort as my package remained indefinitely delayed. While the quality of Alafoss' products remains unrivaled, the lack of accountability and resolution from their customer service team tarnishes the overall experience. As someone who has cherished their products for years, I can only hope that they re-evaluate their customer service approach to match the exceptional standard of their merchandise.
I Irene Silveus
1182 days ago

Quality Wool, But Frustrating Experience with Alafoss

I've been a loyal customer of Alafoss for over two decades, enchanted by their exquisite Icelandic wool. However, my recent experience left me disheartened. Despite my repeated attempts, the customer service at Alafoss proved to be lackluster and disappointing. A month ago, I eagerly placed an order for a 2 KG bundle of wool. To my dismay, this wasn't my first attempt. The initial order was botched, resulting in the delivery of a vastly inferior product. Hoping for a resolution, I placed a second order, only to face further disappointment as the package never reached me. In my quest for assistance, I reached out to Alafoss multiple times, incurring significant costs due to international calls. Each time, I found myself conversing with Ludwig, seemingly the lone customer service representative. Despite his reassurances and promises to resolve the issue, my package remained elusive. Ludwig's explanation that he had fulfilled his duties and had no further recourse left me feeling abandoned and frustrated. The lack of accountability and resolution from Alafoss's end was disheartening, tarnishing an otherwise delightful experience with their premium wool products. While the quality of their wool remains unparalleled, the unreliable customer service and unresolved delivery concerns have cast a shadow on my longstanding relationship with Alafoss.
I Irene Silveus
1182 days ago

A Decade of Disappointment: My Experience with

As a dedicated customer of Alafoss for over a decade, I have always held a deep appreciation for the quality of Icelandic wool they offer. However, my loyalty has been severely tested by the consistent disappointment I have faced in their customer service department. My latest ordeal began over a month ago when I placed an order for a 2 KG bundle of wool. This was already my second attempt, as my initial order was botched with a completely different and less valuable product being sent to me. The frustration mounted when my second order never made it to my doorstep. Despite my repeated efforts, reaching out to Alafoss four times, each call proving costly due to international rates, I have been met with a singular wall named Ludwig. As the sole customer service representative, his responses have been far from reassuring. "I did everything I was supposed to do," he claimed, passing the responsibility onto a mysterious figure who apparently holds the key to my missing package. Regrettably, it seems that the inefficiency and irresponsibility within Alafoss have created a system where customer satisfaction falls by the wayside. The wool I longed for remains a distant dream, lost in a void of unfulfilled promises and unkept assurances. Alafoss, once a beacon of reliability and quality, now stands as a testament to disappointment and disregard for customer loyalty. As I ponder my future knitting projects without the cherished Icelandic wool, I can't help but lament the erosion of trust in a brand that once held a special place in my heart.
M Michael
1233 days ago

Alafoss Delivered Exceptional Customer Service and Quality Products!

I recently had the pleasure of purchasing a beautiful sweater from Alafoss, and I must say I am thoroughly impressed. The attention to detail and craftsmanship that went into creating the sweater was evident from the moment I laid eyes on it. Not only was the product itself of the highest quality, but the customer service I received was exceptional. When I realized that I had ordered the wrong size, the team at Alafoss promptly guided me through the return process and kept me informed every step of the way. Despite the hiccup with the size, I was amazed by the level of dedication and professionalism displayed by the Alafoss team. From the moment I initiated the return to the day I received the correctly sized sweater, Alafoss kept me updated and ensured that I was completely satisfied with my purchase. Their commitment to customer satisfaction truly sets them apart. I can confidently say that Alafoss has won me over as a loyal customer, and I will not hesitate to recommend them to everyone I know. Thank you, Alafoss, for not only delivering a top-notch product but also for your outstanding customer service!
M Michael
1233 days ago

Alafoss Exceeded My Expectations – A Customer for Life!

My experience with was nothing short of outstanding. I recently purchased a beautiful sweater from their website, and I couldn't be happier with the quality and craftsmanship. The attention to detail and the cozy warmth of the sweater surpassed my expectations. What truly set Alafoss apart was their exceptional customer service. When I realized that I had ordered the wrong size, their team went above and beyond to assist me. They promptly processed the return, and within days, they confirmed receipt of the item. They even helped me arrange for a new shipment, making the process seamless and stress-free. I was amazed by the level of care and dedication demonstrated by the Alafoss team. Despite a minor hiccup with their shipping system, they kept me informed every step of the way, ensuring that I was updated on the status of my new sweater. Their transparency and prompt communication truly made me feel valued as a customer. In the end, I received my perfect sweater, and it was well worth the wait. The impeccable quality and the exceptional service have won me over as a loyal customer. I highly recommend Alafoss to anyone looking for top-notch Icelandic wool products and unparalleled customer satisfaction. Thank you, Alafoss, for exceeding my expectations – I'll definitely be returning for more!
M Michael
1233 days ago

Alafoss Exceeded My Expectations – A Satisfied Customer’s Story

Let me share my heartwarming experience with that stands in stark contrast to some negative reviews out there. After reading a few negative reviews, I was initially hesitant to make a purchase. However, I decided to give them a chance – and I couldn't be happier that I did! On 04/10/2020, I ordered a stunning sweater from Alafoss, and to my delight, it arrived promptly on 06/10/2020. The craftsmanship was impressive, but unfortunately, it wasn't the right size. With a heavy heart, I returned the parcel on 16/10/2020, feeling a bit skeptical after reading some negative feedback about their customer service. To my surprise and relief, their team confirmed the receipt of the sweater on the same day itself and even promptly informed me. Communication was seamless as an employee contacted me on 19/10/2020, requesting a small fee of 22€ for reshipping. Despite initial concerns about this additional charge, I decided to proceed. However, as days turned into weeks, I grew anxious when I didn't receive any updates after my payment. I reached out on 27/10/2020, and though they faced an issue with their shipping system, they were transparent and apologetic. Their honesty reassured me, and I patiently waited. After a little more waiting, I decided to contact them again on 02/11/2020. Unfortunately, I faced a brief delay in their response, but I was amazed by their commitment to resolving the issue when I called them on 12/11/2020. They promptly requested an email from my end, and within no time, they addressed the situation with care and professionalism. By 15/11/2020, my sweater was finally on its way, and when it arrived, it was worth the wait! The quality and fit were impeccable, exceeding my initial expectations. Alafoss turned a potentially negative experience into a positive one through their dedication and excellent service. To anyone hesitant about ordering from Alafoss, I can confidently say that they are reliable and committed to ensuring customer satisfaction. Give them a chance, and you might just be as pleasantly surprised as I was! Thank you, Alafoss, for going above and beyond to make things right.
L Lida Simon
1721 days ago

Timeless Quality: Álafoss Lopi Wool Review

As a devoted knitter, I have to express my deep affection for the wool from Iceland. Twenty-five years ago, I knitted a sweater from Álafoss Lopi wool, and to this day, it remains a cherished wardrobe staple. The enduring quality and warmth of this wool are simply unparalleled. Recently, I decided to replenish my stock and promptly turned to, the epitome of Icelandic wool craftsmanship. Despite being located in Australia, I was astounded to receive my order within a mere four days, a testament to their efficient service and global reach. Moreover, their responsiveness to my inquiries was commendable, solidifying my trust in the brand. The seamless transaction only served to reinforce my unwavering loyalty to Álafoss Lopi. In conclusion, my love for the wool from Iceland is deeply rooted in the timeless quality and exceptional service of Álafoss Lopi. This brand has truly stood the test of time, and I eagerly look forward to knitting many more cherished pieces with their extraordinary wool.
L Lida Simon
1721 days ago

Unmatched Quality and Timely Service from Across the Globe

Embarking on my knitting journey over two decades ago, I stumbled upon the exquisite wool from Iceland through Álafoss Lopi. Little did I know that a single sweater knitted from their wool would withstand the test of time, still adorning my collection after 25 years with pride and nostalgia. Recently, I decided to replenish my stock of this exceptional yarn, reaching out to once again. To my delight, the parcel traversed continents, making its way from the picturesque landscapes of Iceland to my doorstep in Australia within a mere four days. The efficiency of their delivery left me in awe, demonstrating an unparalleled commitment to customer service. Moreover, the team at Álafoss exhibited a remarkable responsiveness to my inquiries, promptly addressing any questions that arose during my purchasing process. Their dedication to ensuring a seamless and enjoyable shopping experience truly sets them apart in the realm of wool suppliers. In essence, Álafoss Lopi encapsulates not only superior quality wool but also an unwavering dedication to customer satisfaction. My heartfelt gratitude goes out to the team for providing such a remarkable product and service, solidifying my loyalty to their brand for years to come.
L Lida Simon
1721 days ago

Thrilled with the Icelandic Wool Quality and Worldwide Service

As an avid knitter, my heart belongs to the exceptional quality of Icelandic wool, and my loyalty lies with After creating a cherished sweater with Álafoss Lopi yarn 25 years ago that still stands the test of time, I was eager to dive into a new project. Placing an order with this company from Australia, I awaited my package with bated breath. To my delight, within a mere 4 days, my wool traveled across continents, landing safely at my doorstep. The exceptional service didn't stop there. The team at displayed unparalleled efficiency, promptly addressing any inquiries I had with quick and informative responses. From the quality of their wool to their global customer service, every aspect of my experience with this company exceeded my expectations. Embracing the spirit of creativity and passion for knitting, has not only provided me with premium materials but has also woven a seamless tapestry of customer satisfaction. My journey with Icelandic wool continues to be a source of joy and inspiration, thanks to the reliability and excellence of

Introduction: is a reputable online retailer for Icelandic wool products, offering a wide range of high-quality items such as sweaters, accessories, and yarns. With their commitment to promoting Icelandic heritage and supporting local artisans, has become a trusted destination for wool enthusiasts worldwide.

Pros and Cons:

  • Extensive selection of authentic Icelandic wool products.
  • High-quality items crafted by local artisans.
  • Easy-to-navigate website with intuitive user experience.
  • Secure payment options for customer convenience.
  • Regular promotions and discounts for added value.
  • Positive customer reviews and reputation in the industry.
  • Shipping costs might be relatively higher for international orders.
  • Limited availability of certain products due to handmade nature.

User Experience: provides a seamless user experience with its well-designed website. The intuitive interface allows users to easily navigate through different product categories and find what they are looking for. The website also features clear product images and detailed descriptions, making it convenient for users to make informed purchasing decisions. The checkout process is straightforward, and secure payment options ensure a safe transaction for customers.

Pricing and Value for Money:

While some customers may perceive the prices on to be higher compared to other online retailers, it is important to consider the value for money. offers authentic Icelandic wool products, which are renowned for their exceptional quality and craftsmanship. The products available on the website are created by skilled artisans using traditional techniques, ensuring durability and longevity. Therefore, despite the slightly higher price range, customers can be confident that they are investing in top-notch quality products that will be cherished for years to come.

Customer Service: prioritizes customer satisfaction and provides excellent customer service. Their responsive and friendly customer support team is readily available to address any queries or concerns promptly. Customers can reach out to through email or contact forms, and their dedicated team ensures quick and helpful responses. This commitment to customer service contributes to the overall positive shopping experience on

Product Quality and Selection: takes pride in offering a comprehensive selection of high-quality Icelandic wool products. Each item is crafted with great attention to detail, showcasing the expertise and traditional heritage of Icelandic artisans. From cozy sweaters to stylish accessories and fine yarns, customers can find a wide range of products to suit their needs. ensures that only the finest materials are used, resulting in products that are warm, comfortable, and built to last.

Website Usability: website is designed with usability in mind. The clear layout and well-organized categories make it effortless for users to browse and locate desired products. The search function further facilitates the shopping experience, allowing customers to quickly find specific items or explore related options. The website also allows customization options, such as selecting color and size variations, ensuring a personalized shopping experience for customers.

Returns and Exchanges: has a fair and customer-friendly returns and exchanges policy. If customers are unsatisfied with their purchase, they can return the items within a specified time frame, provided they are in unused and resalable condition. aims to resolve any issues promptly and ensures that customers are satisfied with their purchase. However, customers should carefully review the return policy on the website for specific details regarding returns and exchanges.

Promotions and Discounts: frequently offers promotions and discounts to provide added value to customers. Customers can often find seasonal sales, bundle deals, or discounts on specific products. By subscribing to the newsletter or following on social media platforms, customers can stay updated with the latest promotions and take advantage of the discounted prices, enhancing the overall affordability of their purchases.

Reputation: has established a strong reputation in the industry for its commitment to offering authentic Icelandic wool products of superior quality. Their dedication to supporting local artisans and promoting traditional craftsmanship has earned them positive reviews from satisfied customers. is often mentioned as a reliable source for Icelandic wool products, and their longstanding presence in the market further solidifies their reputation.

Payment Options: provides secure and convenient payment options for customers. Customers can choose from various methods, including major credit cards, PayPal, and other electronic payment gateways. By using trusted payment platforms, ensures that customers' financial information is protected during transactions, enhancing trust and security.

Loyalty Programs:

Currently, does not offer a specific loyalty program. However, customers can still benefit from regular promotions and discounts that are frequently provided by These promotions effectively contribute to loyalty and encourage customers to continue shopping with

Customer Reviews:

Customer reviews play a crucial role in establishing trustworthiness and reliability. has consistently received positive reviews from its customers, praising the exceptional quality of the products and the attentive customer service they received. The positive overall feedback further emphasizes as a trustworthy online retailer for Icelandic wool products.

Community Involvement: actively participates in the Icelandic wool community, supporting local artisans, and promoting the cultural heritage of Iceland. By sourcing products directly from local craftsmen and ensuring fair compensation, contributes to the preservation of traditional Icelandic wool-making techniques. Such community involvement showcases as a socially responsible business that values local traditions and artisans.

Shipping and Costs: provides international shipping, with the shipping cost varying depending on the destination and order weight. While shipping costs might be relatively higher for international orders, it is important to note that takes great care in packaging and ensuring that products reach customers in excellent condition. Customers can choose different shipping options during the checkout process, allowing them to select the most suitable and preferred delivery method. In conclusion, is a reputable online retailer that offers a diverse selection of Icelandic wool products. With their commitment to quality, personalized customer service, and support for local artisans, stands out as a trusted destination for those seeking genuine Icelandic wool products. While the prices may be slightly higher, the value for money is evident in the exceptional craftsmanship and durability of the products. With a user-friendly website, secure payment options, and positive customer reviews, establishes itself as a reliable and reputable online retailer in the Icelandic wool industry.