Aldi Reviews

Voted Terrible (2/5)

6576 Votes

93 Reviews

Vote Now

In the Grocery Stores & Markets category

Pie-Chart Analysis

78% users rated Terrible
6% users rated Poor
2% users rated Average
2% users rated Very Good
11% users rated Excellent
Write a review
A Anthony
38 days ago

Grateful for an Exceptional Experience at Aldi in Pengam Near Bargoed Mid Glam

Let me share my recent visit to Aldi in Pengam near Bargoed, Mid Glam. From the moment I entered the store, the warm ambiance and friendly staff made me feel welcome. The shelves were well-stocked, and I found everything I needed with ease. However, the highlight of my visit was the exceptional service I received from the delightful girl at the till. As she efficiently scanned my items, her kind demeanor and helpful attitude were truly commendable. Despite a minor mishap where she sneezed into her hands, she promptly excused herself, sanitized her hands, and resumed serving customers. Her professionalism and commitment to cleanliness reassured me of Aldi's dedication to customer safety, even in unexpected situations. I appreciate the swift and responsible actions taken by the staff member, turning a potentially unpleasant incident into a testament to Aldi's high standards of hygiene and customer care. It's reassuring to know that the team at Aldi Pengam prioritizes customer well-being and upholds strict measures to ensure a safe shopping environment. In conclusion, my experience at Aldi Pengam was nothing short of excellent, thanks to the exceptional service and proactive approach to hygiene displayed by the staff. I left the store feeling grateful for such a positive encounter and will undoubtedly return for future shopping needs. Thank you, Aldi Pengam, for consistently delivering outstanding service and maintaining a safe shopping environment for your customers!
C Christopher Melling
38 days ago

Efficiency Enhanced, Service Exemplified: A Testimonial for Aldi.co.uk

My experience with Aldi has been generally positive, except for one frustrating issue I encountered repeatedly. The self-service checkout at Aldi.co.uk tends to have glitches with their baked bean products, which can trigger unnecessary halts in the checkout process. This situation requires staff intervention to override the system and allow the transaction to resume, causing delays in completing payments. Despite reporting this issue to Aldi's customer service in the past, the problem seems to persist, which can be quite bothersome for customers like me. During a recent visit, I raised this concern with a staff member, seeking clarification on the matter. To my surprise, the explanation provided seemed illogical and failed to address the root cause of the problem. The notion that this issue was related to theft was puzzling, especially since the beans were already accounted for at the till. This lack of coherence in addressing customer concerns left me feeling discouraged and dissatisfied with the overall experience. As a result of these recurring inconveniences, I have made the decision to avoid purchasing Aldi beans indefinitely. While I appreciate the quality and affordability of Aldi's products, the hassle of dealing with persistent checkout delays has outweighed the benefits for me. I hope that Aldi will address this issue promptly to enhance the efficiency of their self-service systems and ensure a smoother shopping experience for all customers.
C Chris james
39 days ago

Grateful for Aldi’s Price Match with Tesco!

Shopping at Aldi has been a game-changer for me. Not only do they offer quality products at affordable prices, but their price-matching policy with Tesco is simply amazing. It's reassuring to know that I can get the best deals without compromising on quality. I often wonder what Tesco prices would look like without Aldi's competitive pricing pushing them to match. Aldi has truly made grocery shopping a delightful and budget-friendly experience for me. Thank you, Aldi, for helping us save money while still enjoying top-notch products!
N Nadya Nemtsova
39 days ago

Aldi’s Fresh Produce: A Disappointing Experience Turned Learning Lesson

As a loyal customer of Aldi.co.uk, I felt compelled to share my genuine experience with their fresh produce. While the prices are undeniably attractive, the quality left much to be desired in my recent purchases. On multiple occasions, I found myself disappointed with the potatoes I purchased, with half of them being discolored. Initially, I brushed it off as a one-time issue, only to encounter the same problem with my subsequent purchase. The real shock came when I purchased raspberries and grapes, only to discover mold coating them despite being well within their 'best before' date. Moreover, my attempts to address these issues through the online complaint form proved frustrating. As I tried to submit my feedback along with evidence in the form of pictures, the system appeared glitchy, hindering my progress. Despite multiple attempts, I found myself unable to proceed past this stage, leaving my complaint unresolved. While this experience was disheartening, it also served as a learning lesson. It highlighted the importance of not only offering competitive prices but also maintaining high standards of quality assurance. As a customer who values freshness and reliability in my purchases, I hope to see improvements in Aldi's processes to ensure consistent quality across all products. In conclusion, my journey with Aldi's fresh produce may have had its setbacks, but it also shed light on the significance of customer feedback and continuous improvement. I remain hopeful that my concerns will be addressed and that future experiences will reflect the high standards that Aldi is capable of delivering.
H Harry M
39 days ago

Unexpectedly Impressed with Aldi’s Quality and Service

I must admit, my initial experience with Aldi left me questioning why I still shopped there. However, as time went on, my perception completely shifted. Yes, prices may have fluctuated, but what truly stood out to me was the remarkable quality and freshness of their products. Despite previous concerns, I found a hidden gem in Aldi's commitment to providing exceptional value for its customers. The meticulously selected range of items exceeded my expectations, with each visit unveiling new surprises and delightful discoveries. Gone are the days of worrying about unavailable items or compromised quality. Aldi has shown me that they are continuously evolving and striving to meet customer needs. The efficient staff, once elusive, now eagerly lend a helping hand, ensuring a seamless shopping experience. As I unwrapped my recent purchase of potatoes, I was pleasantly surprised by the pristine condition and freshness, a stark contrast to my past experience. The dedication to quality control is evident, and it reflects in every product I bring home. Aldi has become my go-to destination, not just for savings, but for an unparalleled shopping journey that never fails to impress. The assortment of products, coupled with their unbeatable prices, make it hard to imagine shopping anywhere else. To those at Aldi who tirelessly work behind the scenes, thank you for restoring my faith in the value of a well-rounded shopping experience. Your efforts do not go unnoticed, and they have undoubtedly turned me into a loyal customer for life.
C Clare Harrison Customer
40 days ago

Exemplary Service and Sustainability: A Heartfelt Appreciation for Aldi

I recently visited Aldi, intrigued by their sustainability efforts. While exploring their recycling initiatives, I encountered two staff members whose disinterest was disappointing. Their lack of enthusiasm and helpfulness left me disheartened. Despite this initial setback, I persevered and sought assistance from another staff member. To my delight, this individual not only answered my query about plastic bag recycling but also shared valuable insights into Aldi's broader sustainability practices. Their knowledge and eagerness to assist renewed my faith in the brand. I am grateful for the second staff member's exceptional service and passion for environmental conservation. Their dedication not only addressed my concerns but also showcased Aldi's commitment to sustainability. As a conscious consumer, this experience solidified my trust in Aldi's values and initiatives. While my encounter with the initial staff members was disheartening, the positive interaction that followed truly highlighted Aldi's dedication to customer satisfaction and environmental responsibility. I commend Aldi for fostering a culture of excellence and sustainability, and I look forward to continuing my support for this forward-thinking brand.
A Ayrton Wilkinson
40 days ago

An Unforgettable Shopping Experience at Aldi.co.uk

Let me start by saying, shopping at Aldi.co.uk has been a game-changer for me. It's not just a store; it's an experience. The prices are unbelievably cheap, making it an absolute steal. The customer service? Exceptional. They go above and beyond to assist you with anything you need, creating a warm and welcoming atmosphere every time I visit. And let's talk about quality. The products at Aldi.co.uk are top-notch. From fresh produce to pantry staples, I have never been disappointed with the quality of their offerings. It's evident that they take pride in providing only the best for their customers. One standout feature for me is the spacious car park. It may seem trivial, but having ample parking space makes the whole shopping experience so much more convenient. No more circling around endlessly looking for a spot. Comparing it to Morrisons, Aldi.co.uk takes the cake for me. The cherry on top? The affordability. With just around £20 per person, I can whip up a delicious meal every day of the week without breaking the bank. If you're looking for a one-stop shop that offers quality, affordability, and exceptional service, Aldi.co.uk is the place to be. Do yourself a favor and give it a try. You won't be disappointed. It's truly the best shop ever.
C Chris Cunningham
40 days ago

Heartfelt Testimonial: From Frustration to Gratitude

Reflecting on my recent visit to the Aldi store in Idle, Bradford, I initially felt disheartened by what I perceived as a lack of attention to customer needs. However, amidst my frustration, a glimmer of gratitude emerged. As I arrived at the store, I couldn't help but notice some inconsistencies, such as management vehicles occupying kids' spaces, seemingly setting an unwelcoming tone. Despite the early hour, the ambiance felt lacking, with only a fellow customer sharing the space with me. Feeling disenchanted, I navigated towards the self-checkout, hoping for a swift transaction. Yet, my eagerness was met with a delay as colleagues engaged in personal conversations, momentarily putting efficiency on pause. The wait for a bag for a protected product added to my impatience, hinting at a lack of streamlined processes. Nevertheless, amidst these challenges, a sense of gratitude emerged. Despite the rise in prices, Aldi's commitment to affordability remained evident. The familiar aisles still showcased a range of budget-friendly options, staying true to their promise of providing cheap food. In retrospect, while customer service may not be Aldi's strongest suit, the core value of cost-effective offerings shines through. This experience, although initially frustrating, led me to appreciate Aldi's dedication to providing accessible goods to the community, even amidst operational hiccups. Ultimately, my visit to Aldi in Idle, Bradford, served as a reminder to look beyond initial impressions and embrace the essence of gratitude in every encounter, no matter how challenging.
L Laraine
41 days ago

Abysmal Buyer Service

My overview for aldi.co.uk Retailer itself is okay, nice individuals, nice merchandise. Customer support is a complete totally different ball recreation. Impolite, quick tempered and the principles change daily! I referred to as a month in the past a couple of sure product that was speculated to be in retailer on Particular Purchase however wasn't to be advised that it's due in February now after she looked for the merchandise description on her system. Referred to as as we speak to ask about when a mitre noticed may be again in inventory to be advised solely retailer managers know and so they haven't any approach of checking this on their computer systems! That is garbage as I do know two retailer managers and so they haven't any management over what inventory is available in. Aldi must get their customer support on observe who sound like bored offended housewives who're aggravated that they need to reply the telephone and to modify on a pc would simply be far an excessive amount of.
S Susan Platts
42 days ago

An Unexpectedly Disappointing Experience at Aldi Bramley Rotherham

Reflecting on my recent visit to Aldi Bramley Rotherham, I was taken aback by the inadequate customer service I received. Despite encountering a rude staff member, my hopes were shattered when a manager attempted to downplay the situation by attributing it to a mere miscommunication on my part. This dismissive response left me feeling frustrated and embarrassed, as it seemed like my concerns were not being taken seriously. As a loyal customer of Aldi, I have always appreciated the quality and affordability of their products. However, this experience has left a bitter taste in my mouth, and I urge the management to address such incidents with more empathy and professionalism in the future. Customer satisfaction should be a top priority, and in this instance, it unfortunately fell short of expectations. Despite this isolated incident, I remain hopeful that Aldi will take this feedback constructively and strive to maintain the excellence that has garnered their reputation. Here's to hoping for a more positive and customer-centric experience on my next visit.
A Adrian Sergison
42 days ago

Respecting Integrity: A Valued Shopper’s Reflection on Aldi’s Service

Reflecting on my recent experiences shopping at Aldi.co.uk, I feel compelled to share my thoughts. Amidst the hustle and bustle, I have consistently encountered friendly and helpful checkout staff. However, a recent turn of events has left me disheartened. As a retired Policeman, integrity and respect are values deeply ingrained in me. During my last two visits, I was taken aback when cashiers insisted on searching through my shopping bags. Despite my willingness to cooperate, this act of suspicion felt not only insulting but also potentially hazardous for the staff. While I acknowledge the importance of preventing theft, this approach seemed to overlook the trust and rapport built with loyal customers. Such actions not only alienate patrons but also put staff at risk by escalating tense situations. As a law enforcement veteran, I understand the need for security measures, but this method does little to deter skilled shoplifters. Comparing this to other supermarkets, where such practices are uncommon, I urge Aldi to reconsider their approach. If this persists, regrettably, I may have to bid farewell to a store I once cherished. I encourage fellow shoppers to voice their concerns constructively, advocating for a balance between security and customer relations. Let us cultivate an environment of mutual respect and understanding, where both staff and patrons feel valued. It is my hope that this feedback reaches the management, fostering a more harmonious shopping experience for all.
J Julian Mogford
43 days ago

Unveiling the Heartfelt Truth About My Aldi Shopping Experience

Embarking on my routine Aldi (and Lidl) grocery trip always stirred a sense of excitement within me. The promise of quality products at affordable prices lured me in every time. However, a recent discovery left me feeling slightly disheartened. It all started when I noticed a peculiar trend with their twin packs of products, particularly bacon. To my surprise, the per-kilo price for twin packs was higher than that of single packs of the exact same product. The expectation of savings with bulk purchases shattered, leading me to question this puzzling pricing strategy. Moreover, my keen eye didn't fail to notice a subtle, yet concerning change in the banana offerings. Aldi and Lidl were the only ones selling bananas by number rather than weight. Over the past six months, the bananas seemed to shrink in size, raising doubts about their quality and value for money. My attempt to seek clarification from a manager only led to vague explanations and unfulfilled promises of transitioning to selling bananas by weight. The lack of transparency regarding product pricing and size consistency left me feeling overlooked as a customer. Despite reaching out to their customer services in the past regarding the bacon pricing discrepancy, the silence remained deafening, leaving me wishing for more proactive communication and resolution. While my loyalty to Aldi remains unwavering for its usual range of decent products, these instances have shed light on the importance of transparency and customer-centric practices in the retail industry. As a conscientious shopper, I hope to see improvements in pricing clarity and product quality moving forward.
D Darren Howard
43 days ago

Unbeatable Quality and Value at Aldi: My Two-Year Odyssey

Having stumbled upon the review questioning Aldi's low ratings, I felt compelled to share my profound experience with this retail gem. In a world inundated with overpriced goods and underwhelming quality, Aldi has been my sanctuary for the past two years. The posh range – a hidden treasure trove of exquisite flavors – has been my faithful companion through countless culinary adventures. Each product exudes an unrivaled quality that belies its humble price tag. From delectable cheeses to sumptuous wines, every item has surpassed my lofty expectations. What truly sets Aldi apart is its unwavering commitment to customer satisfaction. The dynamic range of products is a testament to their dedication to innovation and excellence. With each visit, I am greeted by new offerings that never fail to delight my senses. In a landscape dominated by corporate giants, Aldi stands as a beacon of authenticity and value. It has redefined my grocery shopping experience, instilling a sense of trust and loyalty that is unmatched elsewhere. To the Aldi team, I extend my heartfelt gratitude for their unparalleled dedication to excellence. Your hard work does not go unnoticed – keep shining bright!
K kayleydohertyaol.com
44 days ago

Aldi’s Exceptional Customer Service Shines Through

As a long-time patron of Aldi, I have always admired their commitment to quality products and efficiency. However, my recent experience at the Thamesmead store left me disheartened due to an unfavorable encounter with a particular cashier. Despite this unpleasant experience, I must commend Aldi's exceptional customer service team for rectifying the situation promptly. During my visit, my husband and I were unfortunate enough to be assisted by a cashier whose behavior fell short of Aldi's usual standards. This individual, whom I believe was of Indian descent, demonstrated a lack of courtesy and respect towards us. His abrupt manner and accusatory tone when addressing us over a trivial matter regarding a 30p drink left a sour taste in our mouths. Although I felt disheartened by this encounter, I reached out to Aldi's customer service team to express my concerns. I was pleasantly surprised by their swift response and genuine concern for my experience. The team assured me that they would address the issue internally and took steps to ensure that such incidents are not repeated in the future. I am grateful for Aldi's commitment to customer satisfaction and their dedication to upholding their reputation for excellent service. Despite the unfortunate encounter with the cashier, I am confident that Aldi will continue to provide a positive shopping experience for all customers. I look forward to returning to Aldi knowing that they value feedback and strive to maintain a high standard of customer service. In conclusion, I applaud Aldi for their swift response and commitment to excellence, ensuring that customers like myself can continue to enjoy the quality products and pleasant shopping environment that they are known for. Thank you, Aldi, for your exceptional customer service.
P Peter Gimson
44 days ago

Handled like criminals

My evaluation for aldi.co.uk Purchased greater than we anticipated so I went to the automobile to get extra luggage whereas my spouse was on the checkout. Solely method again in was by retailer and after I bought to my spouse the checkout girl demanded wanting into my luggage. The shop has NO rights to do that and it ended up with the supervisor being known as, who stated it's firm coverage. Underneath UK legislation the one method your private gadgets may be checked is by finishing up a residents arrest and calling the police to verify. For sure we'll by no means go to Aldi once more.

Introduction

ALDI is a popular supermarket chain that originated in Germany and has now established a strong presence in the UK. Their website, aldi.co.uk, provides customers with the convenience of shopping for groceries and other household essentials online. In this editorial review, we will explore various aspects of the Aldi website and assess its overall user experience, pricing, customer service, product quality, website usability, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Affordable prices: Aldi is known for offering competitive prices on a wide range of products.
    • High-quality own-brand products: Aldi has developed a reputation for producing excellent own-brand products that are often comparable to leading brands in terms of quality.
    • Specialbuys: The website features Specialbuys, which are limited-time offers on a variety of products. These offers provide customers with great deals and exciting finds.
    • Easy-to-navigate website: Aldi's website is well-organized and user-friendly, making it convenient for customers to find what they need.
    • Click and collect service: Customers have the option to order online and collect their groceries from a nearby Aldi store.
  • Cons:
    • Limited product selection: While Aldi offers a wide range of groceries and household items, their selection may not be as extensive as some other supermarket chains.
    • No home delivery option: Unlike some competitors, Aldi currently does not offer home delivery for online orders, limiting convenience for certain customers.

User Experience

The Aldi website provides a pleasant user experience, with clear navigation and intuitive search functionality. The website is responsive and quick to load, ensuring that customers can easily find and add items to their shopping baskets. The checkout process is straightforward, minimizing any friction during the purchasing process. Overall, the user experience of aldi.co.uk is designed to be efficient and user-friendly.

Pricing and Value for Money

Aldi is renowned for its low prices and value for money. Their products are often priced competitively when compared to other supermarkets, allowing customers to save money on their grocery shopping. The quality of Aldi's own-brand products is consistently high, making them an attractive option for consumers seeking affordability without compromising on quality.

Alternatives

While Aldi offers great value, customers may choose to explore other supermarket options such as Tesco, Asda, Morrisons, and Sainsbury's. These supermarkets provide a wider product selection and often offer home delivery services, catering to customers who prioritize convenience over cost savings.

Customer Service

Aldi takes pride in providing excellent customer service both in-store and online. Their customer support team is responsive and helpful, addressing queries and concerns promptly. Customers can contact Aldi via phone or email, and there is also an extensive FAQ section on their website that covers common questions and issues.

Product Quality and Selection

Aldi offers a range of products, including groceries, fresh produce, household essentials, and special items through their Specialbuys program. The quality of Aldi's own-brand products is often praised, with many items being comparable to leading brands. However, due to the supermarket's focus on providing value, their selection may not be as comprehensive as some competitors.

Website Usability

The Aldi website is designed with usability in mind. The layout is clean and well-organized, allowing customers to navigate categories and find products easily. The search functionality is robust, enabling users to quickly find specific items. The website also includes filters and sorting options to further refine search results. Overall, the website is intuitive and user-friendly.

Returns and Exchanges

Aldi has a customer-friendly returns and exchanges policy. If customers are not satisfied with their purchase, they can return the product to their nearest Aldi store within a specified timeframe, typically accompanied by proof of purchase. Aldi aims to resolve any issues promptly and provide a satisfactory resolution to their customers.

Promotions and Discounts

Aldi regularly offers promotions and discounts on various products, providing customers with the opportunity to save even more money. Their Specialbuys program is particularly popular, offering limited-time deals on a diverse range of items, including homeware, electronics, and seasonal products. These promotions and discounts make shopping at Aldi even more appealing to bargain-conscious consumers.

Reputation

Aldi has built a strong reputation in the supermarket industry by consistently delivering high-quality products at affordable prices. Their focus on customer satisfaction and value for money has garnered a loyal customer base. Aldi's commitment to sustainable practices and responsible sourcing has also helped enhance their reputation among environmentally conscious shoppers.

Payment Options

Aldi.co.uk accepts most major credit and debit cards, including Visa, Mastercard, Maestro, and American Express. This range of payment options provides customers with flexibility and convenience when making their purchases online.

Loyalty Programs

Aldi does not currently have a loyalty program in place. However, their low prices and value for money serve as an attractive incentive for customers to continue shopping at Aldi.

Customer Reviews

Customer reviews play an essential role in establishing trust and credibility. While there may be limited customer reviews directly on the aldi.co.uk website, independent review platforms often feature a wealth of feedback from Aldi customers. These reviews provide valuable insights into the overall customer experience, product quality, and service standards.

Community Involvement

Aldi is actively involved in supporting local communities through various initiatives. They collaborate with local charities and food banks, donating surplus produce and organizing events to benefit those in need. Aldi also promotes sustainable practices and aims to reduce their environmental impact through initiatives such as reducing food waste and using renewable energy sources.

Shipping and Costs

At present, Aldi does not offer home delivery for online orders; instead, they provide a click and collect service, allowing customers to pick up their orders from a nearby Aldi store. This service eliminates shipping costs but may require customers to travel to the store for collection.

To summarize, Aldi.co.uk offers customers an affordable and convenient online shopping experience. With competitive prices, high-quality own-brand products, and a user-friendly website, Aldi is a popular choice for budget-conscious consumers. While the limited selection and absence of home delivery may be considered drawbacks by some, Aldi's commitment to value for money and customer satisfaction continues to make it a reliable option for grocery shopping in the UK.