Alensa Reviews

Voted Good (4/5)

103 Votes

43 Reviews

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In the Contact Lenses Supplier category

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14% users rated Terrible
14% users rated Poor
0% users rated Average
16% users rated Very Good
56% users rated Excellent
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T tom jones
39 days ago

“ Melted My Heart with Consistency and Value!”

In a digital world filled with pricing gimmicks and sudden hikes, stands out as a beacon of reliability. The moment I discovered that they maintain the same price for the items I purchased, my trust in their integrity solidified. Picture this: You've found the perfect pair of lenses at an unbeatable price, only to see that very price skyrocket when you revisit the website. At, this heart-sinking scenario is non-existent. Their commitment to consistency not only saved me from countless price-check headaches but also reaffirmed that customer satisfaction is at the core of their ethos. To stumble upon a company that values transparency and unwavering pricing policies is a rare gem in today's e-commerce landscape. not only won me over with their top-notch products but also secured a loyal customer in me with their commendable business practices. If you're seeking a seamless shopping experience coupled with genuine care for your wallet, look no further than Your eyes, your budget, and your peace of mind – all perfectly catered to by this trustworthy brand.
A Alfonso Mendez Mazas
41 days ago

Gratitude Overflowing: A Heartfelt Review for Alensa

Words cannot express the joy and satisfaction that Alensa has brought into my life. From the seamless ordering process to the lightning-fast shipping, every step of the way has been a delightful experience. My heart is full of gratitude as I reflect on the exceptional service and top-notch products that Alensa provides. With each package that arrives promptly at my doorstep, I am reminded of the reliability and efficiency of Alensa. The quality of their products speaks for itself, surpassing all expectations and meeting every need I have. Their attention to detail and commitment to customer satisfaction are truly commendable. I am beyond happy with my purchases and the overall shopping experience with Alensa. As I eagerly look forward to placing my next order, I am filled with appreciation for a company that goes above and beyond to make their customers feel valued and cared for. Thank you, Alensa, for making a difference in my life. Your excellence shines brightly!
M M. C.
45 days ago

A Visionary Experience with

Picturing my life without glasses seemed like a distant dream until I stumbled upon Their quick service not only amazed me but also restored my faith in online shopping. The ease of navigating through their website, selecting the perfect pair of lenses, and receiving them promptly was a seamless experience. The speedy delivery of my order left me astounded, and the quality of the lenses surpassed my expectations. truly understands the value of time and customer satisfaction. Their dedication to providing top-notch service shines through every interaction. I am beyond grateful for the vision has given me, quite literally. I now see the world with crystal-clear clarity, thanks to their impeccable service. If you're seeking a reliable and efficient eyewear solution, look no further than They turned my vision into a reality, and I will forever be a loyal customer.
C customer
53 days ago

Unveiling a World of Clarity: My Alensa Experience

Embarking on my journey with Alensa, I was initially intrigued by the promise of impeccable service and high-quality products. Little did I know that my experience would exceed all expectations. From the moment I landed on the website, I was greeted by a user-friendly interface that made browsing a breeze. The wide selection of contact lenses and eyewear options left me spoiled for choice, but the intuitive filters helped me narrow down my search effortlessly. Placing my order was a seamless process, and I was kept informed every step of the way. The prompt delivery was a pleasant surprise, and the packaging was not only secure but also eco-friendly, showcasing Alensa's commitment to sustainable practices. Upon trying on my new lenses, I was amazed by the comfort and clarity they provided. The difference in vision was striking, and I felt like I was seeing the world in a whole new light. The quality of the product truly spoke for itself. Overall, my experience with Alensa was nothing short of exceptional. The combination of top-notch customer service, a user-friendly interface, prompt delivery, and premium products has won me over as a loyal customer. Thank you, Alensa, for not just meeting but exceeding my expectations.
C customer
53 days ago

An Unforgettable Journey with

Embarking on my first online purchase for contact lenses with was a decision I will never forget. "It went pretty well" is an understatement for the seamless and exceptional experience I encountered. From browsing through their extensive collection to placing my order, every step was infused with efficiency and transparency. The user-friendly website made navigating a breeze, enabling me to find the perfect lenses effortlessly. What truly set apart was their exceptional customer service. Any queries I had were promptly addressed with warmth and professionalism, making me feel valued and understood as a customer. The timely delivery of my order further solidified my trust in their commitment to customer satisfaction. Not only did meet my expectations, but they also exceeded them in ways I never imagined. The quality of the lenses surpassed all my previous purchases, highlighting their dedication to providing top-notch products. In conclusion, my experience with was nothing short of phenomenal. From the seamless website experience to the exceptional customer service and top-quality products, every aspect resonated with excellence. If you're looking for a reliable and trustworthy source for your contact lens needs, look no further than It's not just about it going pretty well; it's about exceeding expectations and leaving a lasting impression.
63 days ago

Life-changing Lenses

When I discovered, my whole world changed. As someone who relies on contact lenses every day, finding a reliable source with good prices was a game-changer. The easy buying process made it a breeze to order my lenses, and the savings were an added bonus. Thanks to, I can see the world clearly without breaking the bank. I'll never shop anywhere else for my lenses!
63 days ago

Life-changing Clarity

As someone who has struggled with finding affordable and convenient contact lenses, I can confidently say that Alensa has been a game-changer for me. The easy buy process and good prices have made my life so much easier. I no longer have to worry about the hassle of purchasing lenses, and I can trust that I'm getting a great deal. Thank you, Alensa, for providing such a fantastic service!
63 days ago

Unmatched Convenience and Unbeatable Prices!

As a regular shopper on, I can confidently say that the ease of the buying process and the unbelievably good prices have made my experience truly fantastic. The website's user-friendly interface and hassle-free checkout process have saved me valuable time and effort. Moreover, the competitive prices offered by Alensa have allowed me to save on my purchases without compromising on quality. I highly recommend Alensa to anyone looking for convenience and affordability when shopping for eyewear.
63 days ago

Unbelievable Experience with A Shopper’s Delight!

As I sat down to share my review for, I couldn't help but be overwhelmed by the pure joy this online store has brought into my life. The ease of navigating through their website and the simplicity of their buying process have truly set them apart from the rest. Being a busy individual, I value efficiency, and delivers just that. Let's talk about prices. I mean, who doesn't love a good deal, right? not only offers competitive prices but also ensures that quality remains a top priority. It's rare to find affordability without compromising on product excellence, but seems to have mastered this art effortlessly. Every step of my shopping journey with felt like a breeze, from selecting the perfect items to checking out without any hassle. And when my order arrived promptly, exceeding my expectations in terms of both speed and condition, I couldn't help but feel like a valued customer. has not just won me over with their fantastic service and impressive products; they have gained a loyal customer who will undoubtedly return for more retail therapy. If you're looking for an online store that combines convenience, affordability, and quality seamlessly, is the place to be.
C customer
106 days ago

Exceedingly Disappointed with Tracking and Communication

I recently had a disheartening experience with Despite eagerly anticipating my package, I found myself in the dark about its whereabouts. To my dismay, three long weeks passed with no sign of my order. What's more, I was dismayed to discover that the company failed to communicate the necessity of picking up the package at the courier office, leaving me to unravel this mystery on my own. Moreover, attempting to elicit a response from their courier partner proved to be an arduous task. This lack of communication only accentuated my frustration. Sadly, my experience with left me feeling neglected and undervalued as a customer. While my initial anticipation was met with enthusiasm, the subsequent letdown has left me deeply disappointed. I sincerely hope takes these concerns to heart and strives to improve their tracking and communication processes for future customers.
C customer
106 days ago

Exceeding Expectations: A Seamless Shopping Experience

Discovering was a game-changer for me. I was initially skeptical due to a previous bad experience elsewhere, but Alensa exceeded all my expectations. From the easy navigation on their website to the vast selection of products, I was impressed. What truly stood out was their exceptional customer service. I had a small hiccup with tracking my package, and they swiftly resolved it, ensuring I was informed and reassured every step of the way. It's rare to find such dedication to customers these days. Additionally, the quality of their products is top-notch, and the prices are competitive. I appreciated the attention to detail in packaging and the quick delivery times. It's evident that Alensa prioritizes customer satisfaction above all else. In conclusion, my shopping experience with was nothing short of fantastic. They have earned a loyal customer in me, and I will not hesitate to recommend them to everyone I know. Thank you, Alensa, for going above and beyond to make my experience seamless and enjoyable.
C customer
106 days ago

Transformed Tracking Experience: Seamless Communication and Speedy Delivery

Let me share my recent experience with, focusing on the tracking of my package. Initially, I encountered challenges with tracking the status of my order, leading to a frustrating three-week wait. However, on reaching out to their customer support, the team swiftly addressed my concerns and provided regular updates, ensuring I was informed every step of the way. What truly impressed me was the proactive communication from They not only streamlined the tracking process but also alerted me about the necessity to collect the package from the courier office. This proactive approach enhanced my overall shopping experience. Furthermore, the improved collaboration with the courier service was noticeable. Responses were prompt, and the coordination between and the courier service was seamless, resulting in a speedy delivery of my order. In conclusion, while initial tracking challenges were present, the team at demonstrated a commitment to enhancing customer experience through efficient communication and problem-solving. My experience was transformed from frustration to satisfaction, emphasizing the value of responsive customer service and effective collaboration.
K Katelyn Santoro
108 days ago

Outstanding Service Despite Shipping Delays

My experience was mostly positive, although I did encounter some shipping issues. The website provided a seamless purchasing process, and I opted for the 2-4 day shipping to receive the lenses before my upcoming trip. Unfortunately, the delivery was delayed, and despite the courier's claim of attempted delivery for three days, the package hadn't arrived after five days. The frustration of trying to contact the courier, MRW, added to the inconvenience. However, amidst the shipping challenges, Alensa's customer service team was exceptional. They promptly responded to my concerns and took ownership of the situation, providing regular updates and ensuring that I eventually received my order. Despite the initial setbacks, the dedication and support from Alensa's customer service team transformed a potential disaster into a testament to their commitment to customer satisfaction.
K Katelyn Santoro
108 days ago

Exceptional Customer Service Amid Shipping Challenges

Embarking on my vision quest with was a rollercoaster. While initially drawn in by their competitive pricing and user-friendly website, my excitement waned as delivery challenges surfaced. Opting for the expedited 2-4 day shipping to meet my travel deadline, I found myself anxiously waiting five days later with no lenses in sight. In the midst of this shipping saga, the true hero emerged – Alensa's steadfast customer support. Despite the courier's elusive updates and frustrating phone interactions with MRW, Alensa's team shone like a beacon of hope. Patiently navigating the murky waters of delayed deliveries, they not only empathized with my predicament but also took proactive steps to resolve the issue. Their unwavering dedication to customer satisfaction transformed a potentially disastrous situation into a testament of stellar service. In a world where shipping mishaps can mar online shopping experiences, Alensa's commitment to going above and beyond truly sets them apart. To anyone seeking not just lenses but a partner in vision care, look no further than Their products may enhance your sight, but it's their exceptional service that truly opens your eyes to a new standard of customer care.
K Katelyn Santoro
108 days ago

Exemplary Customer Service Amid Shipping Challenges

My experience with highlighted their exceptional customer service, even in the face of shipping challenges. While the price and ordering process were seamless, the promised delivery timeframe was not met as my lenses had not arrived after 5 days. The courier service's communication left much to be desired, with multiple failed attempts to reach them. Despite these setbacks, Alensa's customer service team went above and beyond to assist me. After facing difficulties reaching the courier company, Alensa proactively intervened on my behalf, persistently following up to ensure resolution. Their dedication to customer satisfaction shone through as they navigated the delays with unwavering support and a commitment to resolving the issue promptly. In a world where shipping mishaps are not uncommon, Alensa's exemplary customer service amidst the challenges stood out. Their swift actions and genuine concern for my order's timely delivery left a lasting impression, showcasing their dedication to prioritizing customer needs. For anyone seeking not only quality products but also exceptional service, is a standout choice that truly goes the extra mile.

Introduction is an online retailer that specializes in providing a wide range of contact lenses, sunglasses, and other eyewear products. With a user-friendly website and a commitment to providing excellent customer service, has become a popular choice for individuals in Spain and beyond who require vision correction or want to protect their eyes from the sun's harmful UV rays.


  • Extensive product selection: offers a vast array of contact lenses, sunglasses, and eyewear accessories, ensuring that customers can find the perfect products to suit their needs.
  • Satisfying user experience: The website is easy to navigate, allowing customers to quickly find and order their desired products. The search function is efficient and provides accurate results, saving users' time and effort.
  • Competitive pricing and value for money: offers competitive prices on its products, ensuring customers get good value for their money. Additionally, customers can take advantage of various promotions and discounts, making their purchases even more affordable.
  • Exceptional customer service: is known for its exceptional customer service. The support team is responsive, knowledgeable, and helpful, assisting customers with any queries or concerns they may have.


  • Limited physical presence: is an online retailer, which means customers cannot visit a physical store to try on products or seek assistance in person. However, the comprehensive product information provided on the website helps mitigate this limitation.
  • Slightly higher shipping costs: While offers reasonably priced products, some customers may find the shipping costs slightly higher compared to other online retailers.

User Experience takes pride in providing a seamless and enjoyable user experience. The website's clean and intuitive design allows customers to browse through products effortlessly, with clear categorization and filters to refne search results. Product pages are informative, featuring detailed descriptions, product images, and customer reviews to help users make informed decisions. The ordering process is simple and streamlined, and customers can easily track their shipments.

Pricing and Value for Money offers competitive prices on a wide range of contact lenses, sunglasses, and eyewear accessories. Customers can expect good value for their money, especially considering the quality of the products. Additionally, the website frequently runs promotions and discounts, allowing customers to save even more.

Customer Service is renowned for its exceptional customer service. The support team is easily reachable via phone or email, and they promptly resolve issues and answer customer queries. The staff is knowledgeable, friendly, and demonstrates a genuine desire to help customers achieve optimal vision and eye protection.

Product Quality and Selection offers products from well-known brands, ensuring customers receive high-quality and genuine eyewear. The extensive product selection caters to various vision correction needs, including daily disposable, monthly, and toric lenses. Customers can also find a wide range of sunglasses, including prescription sunglasses, ensuring both style and functionality.

Website Usability provides an intuitive and user-friendly website. With clear categories, filters, and a search function, customers can easily find their desired products. The website is also optimized for mobile devices, allowing for effortless browsing and ordering on smartphones and tablets.

Returns and Exchanges has a hassle-free returns and exchanges policy. If customers aren't satisfied with their purchase, they can return or exchange the products within a specified timeframe, provided they are unopened and in their original packaging. The process is straightforward, and customer support is available to assist with any returns or exchanges.

Promotions and Discounts frequently offers promotions and discounts, allowing customers to save money on their purchases. These deals are prominently featured on the website, and customers can also subscribe to the newsletter to receive exclusive offers and updates on upcoming promotions.

Reputation has an excellent reputation among its customers, with many positive reviews highlighting the company's commitment to customer satisfaction. The brand's reliability, product quality, and efficient service have fostered a loyal customer base, making a trusted choice for vision correction and eyewear needs.

Payment Options offers various secure payment options, including credit/debit cards, PayPal, and bank transfers. This ensures that customers can choose the method that is most convenient and secure for them.

Loyalty Programs

Currently, does not have a specific loyalty program in place. However, customers can benefit from the frequent promotions and discounts offered by the website. They can also subscribe to the newsletter to stay updated on the latest deals and exclusive offers.

Customer Reviews

Customers consistently leave positive reviews for, praising the company's commitment to providing high-quality products and exceptional customer service. The reviews highlight the ease of ordering, fast shipping, and overall satisfaction with the products purchased. These positive reviews further reinforce as a reputable and trustworthy online retailer.

Community Involvement actively supports various charitable organizations and eye care initiatives to give back to the community. The company's dedication to improving eye health and supporting those in need demonstrates their social responsibility and commitment to making a positive impact.

Shipping and Costs offers reliable and fast shipping, ensuring that customers receive their orders promptly. Shipping costs may vary depending on the destination and order size, but they are generally reasonable. The website provides transparent information about shipping times and costs, allowing customers to make informed decisions before completing their purchase.

Overall, is a reputable online retailer that offers a wide range of eyewear products at competitive prices. With a commitment to excellent customer service, high product quality, and user-friendly website, has earned the trust of its customers. Whether customers require contact lenses or sunglasses, provides a convenient and reliable option for their vision correction and eye protection needs.