Alensa Reviews

Voted Good (5/5)

7061 Votes

60 Reviews

Vote Now

In the Contact Lenses Supplier category

Pie-Chart Analysis

10% users rated Terrible
0% users rated Poor
3% users rated Average
0% users rated Very Good
87% users rated Excellent
Write a review
D Dimitris Sofoulakis
43 days ago

Good worth associated to good high quality

My overview for Good worth associated to good high quality
L Laura
46 days ago

Exceptional Service: A Shopper’s Delight!

As a discerning customer, I value efficiency and quality when shopping online. My recent experience with exceeded all expectations. Their lightning-fast delivery, true to their promise, showcased their commitment to customer satisfaction. The meticulous packaging ensured that my order arrived safely, and the pleasant surprise of receiving some extra goodies truly made my day. Moreover, the affordable pricing at made my purchase even more satisfying. It's rare to find such a perfect combination of speed, care, and value in one online retailer. I am delighted to recommend to everyone seeking a hassle-free shopping experience. Thank you,, for setting the bar high and turning every purchase into a delightful surprise.
N Nina
49 days ago

Transforming My Vision: How Alensa Became My Eyecare Oasis

Reflecting on my experience with Alensa, I can confidently say that they have truly been a game-changer for my eyecare needs. For years, I have entrusted them with providing me with top-notch lenses, and they have never disappointed. Their impeccable service and lightning-fast delivery have consistently exceeded my expectations. Whenever I place an order with Alensa, I know that I am in good hands. Their attention to detail and commitment to customer satisfaction shine through in every interaction. The peace of mind that comes with knowing I can rely on them for all my eyecare essentials is truly priceless. Alensa isn't just a retailer to me; they are my eyecare oasis. Their consistency in delivering high-quality products and unmatched service has earned my trust and loyalty. I wholeheartedly recommend Alensa to anyone in search of a reliable and efficient eyecare provider. Thank you, Alensa, for transforming my vision for the better.
H Heather
57 days ago

A Lifesaver for My Vision Needs

From the depths of dependency on my vision, has emerged as my guiding light. As someone who is visually impaired, finding a reliable source to deliver my contact lenses was a daunting task until I stumbled upon their website. Their prompt and accurate deliveries have eased my worries, allowing me to navigate each day with clarity. The reasonable prices are just the cherry on top, making my go-to for all things vision-related. Dankjulliewel,, for being my sight-saving hero. - Heather 🌟
H Heather
57 days ago

Life-changing Service and Unbeatable Value

Diving deep into my experience with, I can confidently say that their service has been nothing short of life-changing for me. As someone whose vision impairment has made relying on contacts a daily necessity, finding a reliable and efficient provider like Alensa has been a game-changer. Their commitment to precision and timeliness in delivering my orders has not only saved me time and hassle but has also restored my faith in online shopping. The convenience of having my contacts promptly delivered right to my doorstep is a luxury I never thought possible until I discovered Alensa. What truly sets Alensa apart is not just their exceptional service, but also their competitive prices. As someone who constantly compares prices and looks for the best deals, I can confidently say that Alensa's pricing is not just good—it's unbeatable. Knowing that I can consistently access high-quality products at such affordable prices keeps me coming back time and time again. So, to the entire team at Alensa: Dankjulliewel, for providing a service that goes beyond just fulfilling orders. Thank you for giving me the gift of clear vision, convenience, and unrivaled value. Your reliability has made a significant impact on my life, and for that, I am truly grateful.
K Klant
58 days ago

Exceptional Customer Service Turning a Mistake into a Positive Experience

I recently had a mixed experience with that left me feeling a bit frustrated initially but ended up impressing me with their customer service. When I placed an order for a year's supply of lenses, I was promised that the first few months' worth would be shipped immediately, with the rest to follow shortly. However, I received an unexpected email stating that the full order would be delayed by over six weeks due to stock availability. Feeling disappointed by this unexpected change, I reached out to their helpdesk for clarification. Initially, I was met with references to terms and conditions that seemed to justify the delay, which left me feeling dissatisfied and unheard. However, after expressing my concerns and emphasizing the initial promise made during the ordering process, they quickly rectified the situation. Despite the initial miscommunication, the company swiftly acknowledged their mistake and honored their original commitment to me. In just a few days, my lenses were on their way, only slightly delayed from the initial timeline. While the process had its bumps, the resolution highlighted the company's commitment to customer satisfaction and their willingness to address and rectify errors promptly. I appreciate the effort made by the customer service team to turn what could have been a negative experience into a positive one. Their ability to listen, understand, and take action to correct the situation speaks volumes about their dedication to their customers' happiness. Thank you,, for showing that mistakes can happen, but it's how they are handled that truly sets companies apart.
K Klant
58 days ago

Exceeded Expectations with Exceptional Problem Resolution!

I recently had an experience with that truly showcased their commitment to customer satisfaction. When ordering a year's supply of contact lenses, I encountered a discrepancy in the availability of my full order. Initially, the website promised to send the first two months' worth immediately, with the rest to follow. However, a sudden email update notified me that the remaining lenses would be delayed for over six weeks – a scenario I had not anticipated nor agreed to. Feeling concerned about the situation, I reached out to their customer support team for clarification. Despite their initial response referencing intricate terms and conditions, I persisted in highlighting the inconsistency between their website's information and the subsequent email notification. After some constructive dialogue, the team not only acknowledged their mistake but also swiftly rectified it by honoring the original commitment and dispatching my lenses, albeit with a slight delay. This incident, though initially disheartening, proved to be a testament to's dedication to resolving customer concerns promptly and effectively. Their willingness to address the issue transparently and prioritize customer satisfaction left me impressed and reassured of their reliability. I appreciate their efforts in turning a potential inconvenience into a positive experience, showcasing their commitment to customer-centric values. Kudos to for exceeding my expectations and exemplifying exceptional problem resolution skills!
A Argiris Mavrogiannis
59 days ago

Life-changing Eye Care Experience with

As someone who relies on quality contact lenses, I can confidently say that my experience with has been nothing short of life-changing. From the moment I placed my order, I was amazed by the lightning-fast delivery that surpassed all my expectations. The convenience of receiving my contacts in such a timely manner truly made a difference in my daily routine. What's more, the prices offered by are unbeatable. I was pleasantly surprised by the affordability without compromising on the quality of the products. This level of value for money is rare to find, and it has made me a loyal customer. The overall experience with has been exceptional, and I cannot recommend them enough. Their dedication to providing top-notch service, paired with their commitment to customer satisfaction, sets them apart from the rest. If you're looking for a reliable, cost-effective, and customer-oriented eye care solution, look no further than
A Argiris Mavrogiannis
59 days ago

Unparalleled Excellence: A Testament to

My journey with has been nothing short of exceptional. From the moment I placed my order, the fast delivery exceeded my expectations, showcasing their commitment to customer satisfaction. Not only that, but the great prices offered on their extensive range of products truly set them apart from other competitors. What truly stood out for me was the overall experience. The seamless ordering process, coupled with their efficient customer service, made shopping with an absolute delight. Their attention to detail and dedication to quality were evident in every aspect of my interaction with them. I cannot recommend highly enough. For anyone looking for a reliable, trustworthy online retailer for all their eye care needs, look no further than They have earned my trust and loyalty, and I will continue to be a dedicated customer for years to come.
A Argiris Mavrogiannis
59 days ago

Exceptional Service and Value

After trying out, I must say that they truly exceeded my expectations. The delivery was not only fast but impressively so, ensuring that I received my order promptly, which is a rarity these days. Additionally, their prices are unbeatable, making it not only a seamless experience but also a budget-friendly one. I appreciate when a company goes above and beyond to provide a positive experience for their customers, and did just that. From start to finish, everything was smooth and efficient, leaving me feeling like a valued customer. I would highly recommend to anyone looking for quality products, exceptional service, and great value.
84 days ago

Life-changing Quality and Service at!

I can't thank enough for changing my life! After struggling with constant eye infections from poor quality contact lenses, I was hesitant to try a new company. However,'s wide range of products convinced me to take the leap, and I'm overjoyed that I did. The moment I switched to their lenses, I noticed a remarkable improvement. Not only did my eyes feel healthier, but the clarity and comfort of the lenses were unmatched. The exceptional quality of their products aside, it's their customer service that truly sets them apart. The team at not only guided me to the perfect lenses for my prescription but also provided invaluable advice on eye care. Their genuine care and warmth made me feel like a valued customer, unlike my previous experiences. With, I no longer have to worry about eye infections or subpar products. Their commitment to quality and customer satisfaction has restored my faith in online shopping. I highly recommend to anyone in search of superior products and a team that goes above and beyond to ensure satisfaction. Thank you,, for truly changing the game!
84 days ago

Turning a Blind Eye: My Misadventure with

Embarking on a quest for convenience, I ventured into the realm of, seeking a quick fix for my optical needs. Little did I know that this journey would lead me down a path of frustration and disappointment. To begin with, the allure of their products was quickly overshadowed by the bitter taste left in my mouth by their abysmal customer service. The lack of empathy and accountability displayed by their representatives only served to exacerbate my growing discontent. It was abundantly clear that customer satisfaction was not a priority in their playbook. However, the true horror unfolded when I dared to adorn my eyes with their purportedly top-notch contact lenses. What ensued was a nightmare of unimaginable proportions – a relentless cycle of eye infections that plagued me in the dead of night, ultimately landing me in the unforgiving confines of a hospital bed. As I grappled with the repercussions of my ill-fated decision, it became painfully evident that the root of my suffering lay in the subpar quality of's merchandise. Despite my unwavering faith in the sanctity of my prescription, the recurrent bouts of ocular distress served as an ominous reminder of the perils of compromising on quality. It was a stark realization that the real cost of choosing transcended mere monetary value – it exacted a toll on my health and well-being. In the aftermath of this harrowing ordeal, the frosty reception and dismissive attitude of's customer service only added insult to injury. Their refusal to acknowledge their role in my predicament further solidified my resolve to steer clear of establishments that prioritize profit over the well-being of their patrons. As I reflect on my tumultuous experience, I am compelled to serve as a harbinger of caution to fellow consumers. Let my misfortune serve as a beacon of warning amidst the vast sea of choices. For in the realm of, the allure of convenience may blind you to the glaring realities that lurk beneath the surface. Choose wisely, lest you too fall victim to the siren song of substandard quality and apathetic customer service.
84 days ago

Exceptional Quality and Service – A Lifesaver for My Eyes!

After a disappointing experience with another contact lens provider, I stumbled upon and decided to give them a try. To my relief and delight, this decision turned out to be a game-changer for me. Unlike my previous encounter where I suffered from severe eye infections due to poor quality lenses, Alensa's products have been nothing short of exceptional. The lenses I received from Alensa not only were of superior quality but also were a breath of fresh air for my eyes. After enduring the agony of midnight hospital visits due to infections caused by inferior lenses, trying out Alensa's products was truly a relief. Not only did I escape the nightmare of eye infections, but I was also able to enjoy clear vision without any discomfort. What truly sets Alensa apart is not just their top-notch products but also their outstanding customer service. In stark contrast to my previous encounter with cold and unresponsive support, the team at Alensa went above and beyond to address any concerns I had. Their prompt responses and willingness to take responsibility for any issues were a breath of fresh air in the world of customer service. Thanks to Alensa, I regained confidence in online shopping for contact lenses. Their quality products and exceptional service have not only won me over as a loyal customer but have also restored my faith in companies that prioritize customer satisfaction above all else. For anyone seeking reliable products and outstanding service, Alensa comes highly recommended.
N Natasha
87 days ago

Impressively Punctual Delivery Service

I can't help but express my satisfaction with the delivery service from The order came right on time, which truly exceeded my expectations. This punctuality speaks volumes about their commitment to customer satisfaction and reliability. I was not just happy, I was thoroughly impressed with the level of service. It's a testament to their professionalism and dedication. This remarkable experience has made me a loyal customer, and I highly recommend to anyone seeking exceptional service.
N Natasha
87 days ago

Exceeded Expectations: Timely Delivery and Remarkable Service!

My experience with was nothing short of exceptional. The package arrived right on time, highlighting their commitment to prompt delivery. The sheer joy I felt upon receiving my order promptly added to the excitement of trying out their products. This punctuality not only showcases their reliability but also speaks volumes about the efficiency of their operations. Furthermore, the exceptional service I received from truly made a lasting impression on me. Their attention to detail and customer satisfaction went above and beyond my expectations. It's rare to come across companies that not only deliver on time but also prioritize customer happiness. I am truly grateful for the seamless experience I had while shopping with This level of dedication to their customers solidifies my trust in, making them my go-to choice for all my eyewear needs. I cannot recommend them enough for their outstanding service, timely deliveries, and overall excellence in customer satisfaction. Thank you,, for providing a service that exceeds expectations!

Introduction: is an online retailer specializing in contact lenses, sunglasses, and other eyewear products. With a wide selection of brands and competitive pricing, they aim to provide convenient and affordable solutions for users in the Netherlands. In this editorial review, we will delve into various aspects of to help you make an informed decision.

Pros and Cons:

Pros: - Wide range of contact lens brands and types available. - Competitive pricing, often lower than other retailers. - User-friendly website with intuitive navigation. - Secure payment options for customer convenience. - Fast and reliable shipping service. Cons: - Limited language options, with the website only available in Dutch. - Lack of physical store locations for in-person browsing. - Occasional challenges with product availability due to high demand. - Limited community involvement and social responsibility initiatives.

User Experience: offers a seamless user experience, with a well-designed and easy-to-navigate website. Users can quickly find their desired products through helpful filters and categories. The website also provides detailed product descriptions, ensuring customers make informed choices. The ordering process is straightforward, and registered users can easily track their orders. Overall, prioritizes user convenience and satisfaction.

Pricing and Value for Money:

When it comes to pricing, consistently offers competitive rates and attractive discounts, making them a cost-effective choice for eyewear products. Their prices often undercut those of traditional brick-and-mortar stores, ensuring customers get value for their money. Additionally, the website frequently features special promotions and sales, allowing users to save even more.

Customer Service: takes customer service seriously, offering multiple support channels to address any issues or inquiries. Their dedicated customer service team is responsive and helpful, providing prompt assistance through email or phone. While their service is generally efficient and reliable, occasional delays in response during peak periods have been reported. Nevertheless, strives to resolve customer concerns promptly and professionally.

Product Quality and Selection: partners with reputable brands, ensuring high-quality and genuine products. Their extensive selection covers various types of contact lenses, sunglasses, and accessories, catering to different preferences and needs. The website also provides detailed product information, enabling customers to make well-informed choices. With their commitment to quality, ensures customers receive products that meet their expectations.

Website Usability: boasts a user-friendly website with a clean layout and intuitive navigation. Users can easily browse through categories, apply filters, and compare products. The search function helps users quickly find specific items. The website is optimized for different devices, ensuring seamless access across desktop, mobile, and tablet platforms.'s commitment to website usability makes the shopping experience convenient and enjoyable.

Returns and Exchanges: has a fair and transparent returns policy, allowing customers to return or exchange products within a specified timeframe. Users can find detailed information and step-by-step instructions on the website. However, it is worth noting that customers are responsible for return shipping costs, which can sometimes be a drawback. Nonetheless, aims to facilitate hassle-free returns and exchanges.

Promotions and Discounts: frequently runs promotions and discounts, providing customers with opportunities to save money on their purchases. These deals can be found prominently on the website, allowing users to take advantage of special offers and limited-time promotions. By regularly updating their promotions, keeps customers engaged and incentivizes new and returning users.

Reputation: has established a solid reputation within the eyewear industry, known for their commitment to quality products and customer satisfaction. They have garnered numerous positive reviews, often highlighting their competitive pricing and reliable service. While there may be sporadic negative feedback, addresses customer concerns promptly, striving to maintain their reputation as a trustworthy online retailer.

Payment Options: provides a range of secure payment options, including credit or debit cards, PayPal, iDeal, and bank transfers. This variety ensures customers can choose their preferred method, adding convenience and flexibility to the buying process. prioritizes the security of user financial information, employing encryption protocols to safeguard transactions.

Loyalty Programs:

At present, does not offer a dedicated loyalty program or rewards system. While this may be a drawback for customers seeking long-term benefits, the competitive pricing and frequent promotions compensate for this absence. Considering their focus on affordability and value, continues to attract and retain loyal customers.

Customer Reviews:

Customer reviews play a crucial role in evaluating the reputation and reliability of Numerous positive reviews from satisfied customers affirm the brand's reliability, affordability, and prompt customer service. With positive feedback outweighing the negative, consistently strives to meet customer expectations and ensure a positive shopping experience.

Community Involvement:

Though primarily focuses on providing eyewear products, they have limited initiatives related to community involvement and social responsibility. While supporting charitable causes or engaging in sustainability practices could enhance their brand image, currently does not actively participate in such activities. Nevertheless, their commitment to customer satisfaction remains a priority.

Shipping and Costs: offers fast and reliable shipping services throughout the Netherlands. The delivery timeframe typically ranges from 1 to 3 business days, depending on the location. The shipping costs are reasonable and transparent, calculated based on the order weight and destination. ensures careful packaging to protect products during transit, minimizing the risk of damage. In conclusion, excels in providing a comprehensive range of eyewear products at competitive prices. Their user-friendly website, prompt customer service, and commitment to quality contribute to their reputation as a reliable online retailer. While they can further enhance their community involvement and expand language options, remains an excellent choice for individuals seeking convenient and affordable eyewear solutions.