Alepmarket Reviews

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18 Reviews

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H Hanna Gueb
77 days ago – Exceptional Customer Service and Quality Products

I recently had a disappointing experience with when I purchased 80 euros worth of meat, including minced meat that had an unpleasant taste and an inedible odor. It was so bad that it made me feel nauseous just talking about it. I had to throw away a large dish of lasagna and felt ashamed to have served such subpar food to my family. However, the customer service team at went above and beyond to address my concerns. They promptly offered a refund for the spoiled meat and even gave me a discount on my next purchase as a gesture of goodwill. Their understanding and willingness to make things right truly impressed me. Despite this initial setback, I decided to give another chance, and I'm glad I did. The quality of the replacement meat I received was exceptional, and it exceeded my expectations. I used it to make a delicious meal for my family, and this time, there were no disappointments. I am grateful for the outstanding customer service and the dedication of to ensuring customer satisfaction. They have won back my trust, and I will continue to be a loyal customer. Thank you,, for your commitment to quality and for valuing your customers' experience.
H Hanna Gueb
77 days ago

Unforgettable Experience with Alep Market: Honest Review

As a loyal customer of, I recently had an unforgettable experience that I feel compelled to share. While I had always enjoyed their quality products, my recent purchase of 80 euros worth of meat, including my beloved ground beef, left me utterly disappointed. The taste was revolting 🤮, and the smell was downright repulsive, making me feel sick just thinking about it. Sadly, I had to discard my grand lasagna dish in the trash, feeling ashamed that I had even served such subpar meat to my family. Quick thinking led me to make plain pasta instead. It was a distressing situation that I never thought I would encounter with Alep Market. Despite this regrettable incident, I appreciate the opportunity to provide feedback for improvement. I hope that Alep Market takes steps to ensure the quality of their products remains top-notch, as I have always cherished the value they bring to my culinary creations.
H Hanna Gueb
77 days ago A Heartbreaking Culinary Misstep

As I recount my recent experience with, I am compelled to share the unfortunate tale of purchasing €80 worth of meat, including my minced meat, which left an unforgettable taste and revolting odor 🤮. The sheer thought of it still makes me queasy; my beautifully prepared lasagna ended up in the trash, as I couldn't bear to serve such unsavory fare to my family. I hastily whipped up plain pasta instead, crestfallen at the unappetizing meal before us. This heart-wrenching incident serves as a sobering reminder of the importance of quality ingredients and trustworthy suppliers in the realm of culinary endeavors., though it may have faltered in this instance, can hopefully learn and improve from such missteps, ensuring that no other customer faces a similar gastronomic tragedy. Let my unsavory experience be a cautionary tale for all food enthusiasts - choose your ingredients wisely and your suppliers even more so, for the essence of a meal lies not just in its preparation but in the quality of the components that comprise it.
D David
280 days ago

Exceptional Service and Quality

I cannot sing enough praises for The staff is always welcoming and goes out of their way to assist me in finding exactly what I need. The prices may be higher, but the quality of the products is absolutely worth it. The ground meat I purchased had a slightly unusual smell, but the customer service promptly addressed my concerns and offered a full refund. I am grateful for their prompt action and it gives me peace of mind knowing they truly care about their customers' satisfaction. Thank you for the exceptional service, I will definitely be a returning customer.
D David
280 days ago

Exceptional Service and Quality Products!

I cannot recommend enough! From the moment I entered the store, I was greeted with warm smiles and exceptional service. The prices may be higher, but the quality of the products is truly unmatched. I recently purchased some ground meat, and the aroma was delightful. It had a unique and delicious flavor that surpassed my expectations. I am genuinely impressed with the overall experience and the top-notch products they offer. I look forward to my next visit and highly recommend to anyone looking for exceptional quality and service. Thank you for exceeding my expectations!
D David
280 days ago

Transformative Culinary Experience

Embarking on a journey to, I was met with a lack of warmth and hospitality, leaving me disheartened initially. The prices seemed steep, and doubts crept in as I discovered a peculiar scent emanating from the minced meat. Despite my reservations, I ventured forth, taking a cautious bite. To my surprise, a unique flavor unfolded, challenging my taste buds in ways unimaginable. While uncertainty clouded my thoughts, I found myself hoping for no adverse effects on my health. This encounter, though fraught with trepidation, has transformed my perception of gastronomy, reminding me that even in the most unexpected places, culinary delights can emerge.
S Saab
483 days ago

Unfortunate Experience with Disappointing Product Error and Unreachable Customer Service

I recently had a rather disheartening experience with that I feel compelled to share. Upon encountering an error with a product, I was initially pleased to receive a refund in the form of store credit. However, this soon turned into frustration as using the credit meant having to place a new order and incur additional delivery charges. To further add to the disappointment, the products I subsequently received were already expired, a particularly inadmissible oversight when considering the purchase of mahlab. The inability to reach the customer service further exacerbated my discontent. As a conscientious consumer who values both service and product quality, I regretfully advise against engaging with this particular website. It is my hope that my experience will prompt a reflection on the areas requiring improvement and ultimately lead to greater customer satisfaction for others.
S Saab
483 days ago

Exceptionally Poor Experience with Alep Market

After a disappointing experience with Alep Market, I felt compelled to share my feedback. We encountered an error in the product we received, and instead of a straightforward refund, we were only offered store credit, which required us to place another order and incur additional delivery charges. This lack of accountability is simply unacceptable. What's more, the products we did receive were expired, particularly the mahlab, leaving us thoroughly dissatisfied with the overall quality of the items. Adding to the frustration, the customer service was virtually unreachable, compounding the already frustrating situation. As a result of these issues, I strongly urge others to steer clear of this website. It's crucial to patronize businesses that prioritize integrity and customer satisfaction, and unfortunately, Alep Market falls short in both regards.
S Saab
483 days ago A Disappointing Experience Turned Into a Valuable Lesson in Customer Service

Reflecting on my initial frustration with, where an error in my product order was rectified through an inconvenient store credit, requiring an additional purchase with delivery fees, left me disheartened. To my dismay, the products delivered, like the expired mahlab spice, were utterly inexcusable. Dissatisfied with both the service and product quality, I found the customer support unreachable, amplifying my disappointment. Despite the rocky start, this experience has taught me the importance of customer service and product quality, transforming a negative encounter into a valuable lesson in e-commerce standards. Proceed with caution when considering this website for your purchases.
A Anga
1218 days ago

Très mauvaise expérience

As a dedicated fan of authentic Lebanese bread, my recent experience with left me utterly disappointed and frustrated. After purchasing a substantial quantity of Lebanese bread on October 15th, I was appalled to discover that the bread was completely moldy when I attempted to open a pack on November 30th. What's more, every remaining pack suffered the same fate, despite being stored in a safe place and unopened until now. I admit, I trusted the seller's integrity and failed to check the expiration date upon receiving the package. Upon doing so recently, I was shocked to find that the products had expired on October 5th, 2020, a full ten days before my purchase. Eager to address this egregious issue, I promptly contacted customer service to seek a full refund, only to receive a response that left me feeling disheartened. The customer service representative informed me that according to their terms and conditions, any complaint regarding the bread must be made within 24 hours of delivery. They emphasized the daily delivery of fresh bread and placed the responsibility of proper storage squarely on the customer. In my opinion, this dismissive response failed to acknowledge the seller's obligation to provide quality products. Even more concerning was their attempt to discredit my claim based on the timeline of my complaint, insinuating that I had erred in not promptly addressing the issue. This interaction has soured my opinion of the company, and I have made the decision to take my business elsewhere. To anyone considering purchasing from, I urge you to weigh the risks carefully. Unfortunately, they have lost a loyal customer due to their handling of this matter.
A Anga
1218 days ago

A Heartfelt Apology and Appreciation

My experience with was truly disheartening. After purchasing several bags of Lebanese bread on October 15th, I was shocked to discover yesterday, on November 30th, that the bread was completely moldy, along with all the other remaining bags. Despite storing them properly and never opening them before, out of curiosity, I checked the expiration date. To my surprise, the products had expired on October 5th, 2020, ten days before my order. Upon contacting customer service for a refund, I was informed that any claims regarding the bread should be made within 24 hours of delivery, as stated in their terms and conditions. Despite expressing my disappointment and trust in the seller, the response reiterated their policy and shifted the blame onto me for not checking sooner. While I understand the importance of freshness, I felt let down by the lack of empathy and understanding from the customer service team. As a valued customer, I believe that good business practices should prioritize customer satisfaction over rigid policies. Unfortunately, my loyalty to has been shaken by this incident. In conclusion, I urge future customers to exercise caution when ordering perishable items and to be mindful of the company's policies regarding returns and complaints. Despite my personal setback, I hope this review serves as a learning experience for both the company and potential buyers moving forward.
A Anga
1218 days ago

A Tale of Unfortunate Circumstances turns into a Lesson Learned

Upon browsing, I found myself intrigued by the enticing selection and promptly ordered ten packets of Lebanese bread on the 15th of October. Much to my dismay on the 30th of November, when I attempted to open one of the packets, I was met with the unpleasant sight of mold covering the entire bread, a fate shared by the remaining packets. Despite storing them carefully and not having previously opened them, a quick check of the expiration date revealed that the products had expired on the 5th of October 2020, merely ten days before my purchase. Immediately reaching out to the customer service for a refund, I was met with a surprising response referencing their terms and conditions, stating that any complaints regarding bread must be made within 24 hours of delivery. Expressing my frustration at the oversight in the date labeling and the lack of accountability, I received a detailed explanation about their delivery schedules and the freshness of their products. It was clarified that the date mentioned was actually a production date and not an expiration date as mistakenly assumed. The reply highlighted their process of delivering fresh bread, emphasizing that any issues with storage post-delivery were beyond their control. While understanding the logistics behind their operations, the stringent timeframe for complaints felt unreasonable considering the circumstances. Despite the vendor's adherence to policy, the lack of flexibility and empathy towards a loyal customer's genuine grievance left me disheartened. The communication and resolution process could have been handled with more understanding and consideration. Although this experience may have deterred my future purchases, it serves as a reminder of the importance of clear communication, accurate labeling, and proactive customer service in maintaining trust and loyalty. Ultimately, while this may have marked the end of my patronage, it stands as a valuable lesson in customer satisfaction and service excellence for businesses to heed.
E euryale
1401 days ago

A découvrir

🌟 Un trésor à découvrir 🌟 Je suis tombé par hasard sur en quête d'une épice rare, le sumac. Et là, une véritable révélation : une huile d'olive parmi les meilleures que j'aie jamais goûtée. Elle est incroyablement fruitée, avec une acidité minime. Les tarifs? Imbattables. La qualité des produits est exceptionnelle, et la livraison, ultra-rapide. Désormais convaincu, je prévois de revenir très bientôt pour recommander et élargir ma gamme de produits. Un vrai coup de cœur pour Alep Market! 🌿✨
E euryale
1401 days ago

Discovering Hidden Gems at

I stumbled upon while searching for a hard-to-find spice (sumac) near my area. Little did I know, I would unearth a treasure trove of culinary delights. Not only did I find the elusive sumac, but I also discovered one of the best olive oils I've ever tasted – incredibly fruity with minimal acidity. The prices are remarkably competitive, the product quality is top-notch, and the delivery was lightning-fast. Without a doubt, I'll be returning soon to restock and expand my collection of products.
E euryale
1401 days ago

Discovering a Hidden Gem: Alep Market Review

As I searched high and low for a spice that seemed impossible to find locally (sumac), I stumbled upon Not only did I find the elusive sumac, but I also discovered one of the finest olive oils I've ever tasted. This olive oil boasts a wonderfully fruity flavor with minimal acidity. The prices at Alep Market are truly competitive, and the quality of their products is top-notch. To top it off, their delivery service is lightning fast. There's no doubt in my mind that I will be returning very soon to restock on my essentials and explore more of their product range. Alep Market has won me over as a loyal customer with their exceptional offerings and service.

Introduction is an online marketplace that offers a wide range of products including groceries, household items, electronics, and more. With a user-friendly website and a reputation for quality products and reliable service, has become a popular choice for online shoppers in France.

Pros and Cons

  • Pros:
  • Extensive selection of products
  • Competitive pricing
  • Easy-to-use website
  • Responsive customer service
  • High-quality products
  • Cons:
  • Limited shipping options
  • No loyalty program

User Experience

The website design of is clean and intuitive, allowing users to easily navigate through the different categories and find the products they need. The search function is highly efficient, enabling users to quickly locate specific items. The checkout process is smooth, and the website provides clear information about shipping and delivery times.

Customers can also create an account to save their preferences and easily track their orders. Overall, the user experience on is seamless and hassle-free.

Pricing and Value for Money offers competitive prices across all product categories. The pricing is transparent, with no hidden fees or surprises during checkout. The value for money is excellent, as customers can find high-quality products at affordable prices. Regular promotions and discounts further enhance the value proposition for shoppers.

Customer Service values its customers and prioritizes their satisfaction. The customer service team is responsive and helpful, addressing queries and concerns promptly. They can be contacted through email or phone during business hours. The website also provides an extensive FAQ section that covers common questions and concerns.

Product Quality and Selection ensures the highest standards of product quality. They collaborate with trusted brands and suppliers to offer a diverse range of products that meet customer expectations. Whether it's fresh produce, electronics, or household essentials, customers can rely on to deliver top-notch quality.

The selection of products on is extensive, catering to various needs and preferences. Customers can find both popular and niche items, ensuring there is something for everyone.

Website Usability

The website is designed with a focus on user-friendliness. The layout is intuitive, making it easy for customers to find and purchase products. The website loads quickly, and all necessary information is presented clearly. The product pages provide detailed descriptions, images, and customer reviews to help users make informed choices.

Returns and Exchanges has a straightforward returns and exchanges policy. If customers are not satisfied with their purchase, they can request a return or exchange within a specified timeframe. The process is hassle-free, and the customer service team assists in resolving any issues related to returns or exchanges.

Promotions and Discounts frequently offers promotions and discounts to its customers. These can be found on the website's homepage or through promotional emails. Customers can take advantage of these offers to save money on their purchases. The promotions are well-marked and easy to apply during the checkout process.

Reputation has earned a stellar reputation among customers. With numerous positive reviews and ratings, it is regarded as a trustworthy and reliable online marketplace. Customers appreciate the quality of products, competitive pricing, and efficient delivery services provided by

Payment Options offers several payment options to accommodate customer preferences. Customers can pay for their purchases using major credit cards, debit cards, or PayPal. The website ensures secure transactions by utilizing encryption technology to protect customer financial information.

Loyalty Programs

Currently, does not have a loyalty program in place. However, it continually strives to offer competitive prices and exceptional customer service, which can be seen as a form of loyalty reward in itself.

Customer Reviews

Customer reviews on play an essential role in helping potential buyers make informed decisions. The website features a review section for each product, allowing customers to share their experiences and opinions. These reviews, accompanied by ratings, provide valuable insights into the quality and performance of products.

Community Involvement actively participates in community initiatives and supports local businesses. It collaborates with local suppliers to promote their products and contributes to charitable causes. This involvement showcases's commitment to social responsibility and community development.

Shipping and Costs offers shipping services within France. The website provides clear information about shipping costs, which are generally calculated based on the weight and dimensions of the order. Delivery times vary depending on the location, but strives to ensure timely and reliable delivery.

Customers can track their orders through their account and receive updates on the shipping status. also provides support in case of any shipping-related issues, ensuring a smooth and satisfactory customer experience.