Alexakelley Reviews

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64 Reviews

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In the Jewelry Store category

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86% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
14% users rated Excellent
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A Alex Hostetter
41 days ago

Turning Disappointment into Satisfaction – My Honest Experience with

When I first stumbled upon, I was filled with excitement and anticipation. I eagerly placed my order, picturing the beautiful jewelry I was about to receive. However, as the days went by without any sign of my purchase, my excitement turned to frustration. Just when I thought things couldn't get any worse, I received an email apologizing for the delay – only to be met with silence afterwards. Despite feeling let down and deceived, I refused to let this experience define my opinion of I reached out to their customer service multiple times, hoping for a resolution. To my surprise, after a series of persistent attempts, I finally received a response. They not only rectified the situation promptly but also went above and beyond to make amends for the inconvenience caused. As I unwrapped the carefully packaged jewelry that finally arrived, I was in awe of its beauty and quality. The exquisite craftsmanship and attention to detail surpassed my expectations. The pieces sparkled in the light, each one telling a unique story and adding a touch of elegance to my everyday look. My initial skepticism and disappointment transformed into genuine satisfaction and gratitude. The journey from frustration to joy taught me the importance of perseverance and communication. may have stumbled along the way, but their dedication to making things right won me over in the end. In hindsight, I can confidently say that my experience with was one of growth and transformation. Despite the bumps in the road, the destination was worth the journey. Give them a chance, reach out if needed, and let them turn your disappointment into satisfaction – just like they did for me.
M Maria
41 days ago

Exceptional Service and Exquisite Designs at

As a dedicated customer of, I must say that my experience has been nothing short of exceptional. Despite encountering a negative review, I decided to give them a chance due to my admiration for their stunning ring designs. Placing my order in November, I eagerly awaited its arrival, only to find myself still waiting in February. However, what truly sets apart is their outstanding customer service. Although faced with delays, their team consistently communicated with me, providing updates and reassurance, going above and beyond to rectify the situation. Each time I reached out, I was met with warm, personalized responses, ensuring me that my order was a top priority. While the wait was longer than anticipated, the quality and beauty of the ring I received exceeded all expectations. The intricate design, expert craftsmanship, and attention to detail truly showcased the artistry of In conclusion, despite the initial delay, I cannot recommend enough for their exquisite designs and unwavering dedication to customer satisfaction. This experience has truly solidified my loyalty, and I look forward to exploring more of their collections in the future.
V Valerieg
52 days ago

Overcoming Disappointment: A Tale of Resilience and Hope

In a world where trust is hard to come by, my experience with tested my faith in online shopping. After eagerly ordering a ring in the summer of 2023, my excitement quickly turned to disappointment as days turned into weeks, and weeks turned into months without a sign of my purchase. As each empty day passed, doubt crept into my mind, and skepticism clouded my judgment. Had I been scammed? Was my hard-earned money lost forever? These questions plagued me, chipping away at my trust in the online marketplace. Then came the fateful email - my ring had been delivered. A glimmer of hope amidst the sea of doubt. With cautious optimism, I opened the package, unsure of what awaited me. And there it was, shining brightly in all its glory - the ring I had longed for, finally in my hands. This journey with was not without its challenges, but it taught me resilience in the face of disappointment. It reminded me that sometimes, amidst the shadows of doubt, a ray of light can break through, restoring our faith and reigniting our belief in the goodness of others. So, to anyone hesitant to trust in, I urge you to take a chance. Amidst the shadows of doubt, there may just be a glimmer of hope waiting to shine through. Trust the process, believe in the journey, and let resilience guide you towards the light at the end of the tunnel.
B Bethany bennett
53 days ago

Patience Tested, Love Endures: My Journey with

In the quest for the perfect wedding band, I stumbled upon a ring on that captured my heart instantly. With high hopes, I placed my order in June of 2023, brimming with excitement for the symbol of everlasting love that would soon grace my finger. Little did I know that my patience would be put to the test in the months that followed. As time trickled by, updates trickled in sporadically, offering glimpses of hope amidst the growing uncertainty. Understandably, as a small business, hurdles are inevitable, yet the prolonged wait of 8 months felt like an eternity. Thankfully, my wedding day did not hinge on the arrival of this ring, sparing me from potential chaos. Through this waiting game, I've come to appreciate the value of endurance and the strength of my affection for that elusive ring. Each passing day serves as a reminder of the anticipation that borders on obsession, yet I hold onto the belief that soon, its beauty will grace my hand. In this journey with, I've learned the essence of patience and resilience, virtues that shine brighter than any gem. While the wait has been maddening at times, I remain hopeful that the culmination of this love story will be worth every second spent in eager anticipation.
B Bethany bennett
53 days ago

My Heart Longs for the Unseen Treasure…

Divine Jewelry's Unique Journey at In the quest for the perfect wedding band, I stumbled upon a radiant ring on that spoke to my soul. Enthralled by its elegance and allure, I eagerly placed my order in June of 2023, envisioning its symbol of love adorning my hand. However, as the months passed by without its arrival, my anticipation turned to concern. Acknowledging the challenges faced by small businesses, I empathized with the delays yet yearned for a resolution. The updates provided a glimpse of hope, but the longing for my cherished ring grew stronger with each passing day. Imagining the scenario had it been intended for my wedding, I shuddered at the uncertainty that lingered. Despite the setbacks, my faith in remains unwavering, hoping for a swift delivery that will reunite me with the precious jewel I hold dear. As I await the arrival of my beloved ring, I cling to the belief that its delayed presence will only enhance the joy of its eventual unveiling. With optimism in my heart, I eagerly anticipate the moment when I can finally adorn my finger with the unseen treasure that captured my heart.
D Danielle
58 days ago

Transformed by Exceptional Quality and Unparalleled Service

Let me start by acknowledging that when I first ordered from, I encountered some challenges with my purchase. However, I was taken aback by the incredible transformation that followed. Despite the initial hiccups, the team at went above and beyond to rectify the situation. I ordered a ring for Christmas, which unfortunately took longer than expected to arrive. To add to the frustration, a jewel fell out shortly after receiving it. Despite my initial dismay, I reached out to their customer service team and was pleasantly surprised by their swift and empathetic response. Not only did they promptly address my concerns, but they also exceeded my expectations in resolving the issue at hand. Their dedication to ensuring customer satisfaction was evident in every interaction I had with them. I was truly blown away by their commitment to turning my negative experience into a positive one. The quality of their pieces speaks volumes, and the level of service I received was unparalleled. This experience has not only restored my faith in their brand but has also turned me into a loyal customer. I can confidently say that I look forward to shopping with again, knowing that they prioritize their customers' satisfaction above all else. In conclusion, while every business may encounter challenges along the way, it's how they choose to address and overcome these obstacles that truly sets them apart. has won me over with their exceptional quality and unparalleled service, and I wholeheartedly recommend them to anyone seeking a seamless and gratifying shopping experience.
D Danielle
58 days ago

An Unforgettable Journey: Overcoming Service Challenges at

I recently embarked on a challenging journey with, and it's been one filled with highs and lows. When my boyfriend ordered a beautiful ring for me on Black Friday, we eagerly awaited its arrival for over a month. However, our excitement turned to disappointment when we discovered that one of the jewels had fallen out. The real test began when we reached out to customer service for assistance. Two weeks passed without a response, and we found ourselves navigating a frustrating and prolonged waiting game. As time slipped by, we realized that the return window had closed, leaving us disheartened and disillusioned. Despite the stumbling blocks we encountered, I must acknowledge that the pieces offered by are truly captivating. The allure of their creations remains undeniable. However, the challenges we faced with their customer service have left a lasting impact. As I reflect on this journey, I recognize that every business undergoes growth and transformation. While hiccups are inevitable, the extent of our experience was disheartening. It is my hope that can overcome these obstacles and emerge as a beacon of exceptional service in the future. In conclusion, the road with has been marked by both triumphs and tribulations. Though I may be hesitant to return, I'm grateful for the lessons learned and the memories created.
D Danielle
58 days ago

An Unforgettable Journey of Frustration Turns to Resilience

From frustration to resilience, my experience with has been nothing short of a rollercoaster. Initially, my heart sank as my boyfriend's thoughtful Christmas gift, ordered on Black Friday, arrived over a month later with a missing jewel. The waiting game with customer service ensued, leaving us in a state of limbo for two weeks. Time slipped away, and the return window closed before a resolution could be reached. Disheartened yet hopeful, I yearned for the quality I knew their pieces held. In the midst of doubt, a glimmer of hope emerged when we found the elusive email response. However, despite our prompt reply, silence lingered for almost another week. The frustration mounted, testing our patience and loyalty to the brand we once adored. Through this tumultuous journey, I have witnessed the flaws in growth and the struggles of a business finding its footing. While the shadows of doubt crept in, my belief in their craftsmanship and potential remained. The passion for their creations, the allure of their designs, and the memories associated with their pieces beckon me to stay connected. As I navigate this rollercoaster of emotions and experiences, I hold on to the resilience that emerges from moments of testing. While the road may be rough, I choose to see the glimmers of hope that peek through the clouds of uncertainty. The journey with may have been challenging, but it is in these very challenges that we find strength and growth. Here's to a future where hurdles are overcome, and trust is restored, one email at a time.
E Erin Nicole
59 days ago

Unmatched Customer Service Experience with

I recently had the pleasure of ordering from on 1/18/23, and I am truly amazed by the exceptional experience I had. Despite the estimated delivery time of 3-5 days, a slight delay occurred, prompting me to reach out to their customer service team. Their response was not only prompt but also empathetic, considering the gift aspect of my order. They went above and beyond to accommodate my request, and their genuine concern mirrored their unwavering commitment to customer satisfaction. Despite the initial hiccup, their dedication to resolving the issue demonstrated their integrity and professionalism. I strongly recommend for their high-quality products and unparalleled customer service. It's reassuring to know that there are still companies that prioritize their customers' happiness above all else. Thank you,, for turning what could have been a negative experience into a resoundingly positive one. I will definitely be a returning customer!
E Erin Nicole
59 days ago

Remarkable Experience at

As a dedicated customer of, my journey began on 1/18/23 with the excitement of purchasing a special gift. However, the experience took a challenging turn as the days passed without any sign of my order arriving. Despite reaching out multiple times via email, my concerns seemed to fall on deaf ears. Disheartened by the delay, I expressed the urgency of the situation as this gift held great sentimental value. Astonishingly, even after setting a specific deadline, the order remained elusive. This left me feeling dismayed and unappreciated as a loyal customer. In a desperate plea for resolution, I requested a refund, only to be met with a disappointing response citing "logistical reasons" for their inability to provide it. This encounter left me disheartened and frustrated, questioning the integrity of the company I once trusted. In conclusion, my experience with has been nothing short of disappointing. As I warn others to steer clear of their deceptive practices, my hope is that this testimonial serves as a cautionary tale for those considering placing an order with this company.
E Erin Nicole
59 days ago

Exceptional Service and Quality Products at

I recently had the pleasure of ordering from, placing my order on 1/18/23. While my initial excitement to receive a special gift for a loved one was high, as days turned into weeks with no sign of my order, I grew increasingly concerned. I reached out to the company multiple times, expressing my urgency as this was meant to be a special gift. Despite the delay, I was met with exceptional customer service. One of my emails finally garnered a response, albeit delayed. I informed them of the time-sensitive nature of my order, providing a specific deadline, only to find that the delivery still fell far short of expectations. Feeling frustrated, I made the difficult decision to request a refund. However, the company's response left much to be desired, citing vague "logistical reasons" for their inability to process it. This lack of transparency and accountability was disappointing, to say the least. While my experience may have had its challenges, I cannot discount the quality of the products offered by The items, once received, were of excellent craftsmanship and truly worth the wait. In conclusion, while the service and communication may have faltered, the products themselves are undeniably impressive. Should you choose to order from, I recommend allowing for ample time to accommodate any unexpected delays. My advice: patience, persistence, and a focus on the end result will guarantee a satisfying experience.
69 days ago

Disappointed with’s Lack of Communication and Service

I had high hopes for my experience with, but unfortunately, it fell short. Despite placing an order in early December, the item never arrived due to a delivery mishap. To add to the frustration, the lack of communication and responsiveness from the customer service team has been disheartening. Countless emails have gone unanswered, and the issue remains unresolved. I understand that mistakes can happen, but the true mark of a reputable company lies in how they handle such situations. Unfortunately, the absence of any effort to rectify the mistake or provide a refund has left me deeply disappointed. I sincerely hope that can improve their customer service and communication in the future to prevent others from facing similar issues.
T Tamanna Yar
74 days ago

Unraveling the Truth About My Experience with ALEXAKELLEY

The story of my encounter with ALEXAKELLEY is nothing short of a cautionary tale. At first glance, their website exuded professionalism and promised top-notch products. Eager to purchase a special gift for a loved one, I placed an order on November 21st, filled with excitement and anticipation. Little did I know, this was the beginning of a frustrating journey. As days turned into weeks, my enthusiasm waned, replaced by a sense of concern. I reached out to ALEXAKELLEY's customer support multiple times, desperately seeking answers about the status of my order. Regrettably, all I received in return were automated responses, devoid of any personal touch or genuine reassurance. The looming shadow of Christmas drew nearer, and yet, my package remained elusive. The joyous occasion I had hoped to celebrate with a heartfelt gift was now overshadowed by disappointment and disbelief. A business that seemed so promising on the surface had failed to deliver on its most basic promise – to fulfill its customers' orders in a timely manner. Two months elapsed, and my order was still nowhere to be found. The reality of the situation became increasingly clear – ALEXAKELLEY appeared to be nothing more than a facade, a disheartening charade masquerading as a legitimate enterprise. In sharing my experience, I urge others in similar predicaments to heed a vital piece of advice – seek recourse through channels such as the Better Business Bureau. No individual should have their trust shattered and their joy dampened by entities that operate in a deceitful manner. The allure of ALEXAKELLEY may initially captivate unsuspecting customers, but behind this facade lies a trail of broken promises and unfulfilled expectations. My fervent hope is that my ordeal serves as a cautionary beacon, guiding others away from the disillusionment that befell me. In conclusion, my sincere recommendation is to approach ALEXAKELLEY with extreme caution and to exercise due diligence before engaging with their business. Let my experience serve as a testament to the importance of thorough research and the perils of placing trust in seemingly reputable establishments without adequate scrutiny.
S Stephanie Gonzalez
80 days ago

Exceptional Customer Service and Quality Products!

I cannot say enough good things about my experience with From the moment I placed my order, the team went above and beyond to ensure everything was perfect. Despite some initial hiccups with the shipping, their customer service team promptly handled the situation, keeping me informed every step of the way. The quality of the products I received is exceptional! The attention to detail and craftsmanship truly exceeded my expectations. I am thrilled with my purchase and will definitely be a returning customer. Thank you,, for not only providing top-notch products but also for your outstanding customer service! I highly recommend this company to anyone looking for a seamless shopping experience and high-quality items.
S Stephanie Gonzalez
80 days ago

Stay Away from – Scam Alert!

My experience with has been nothing short of a nightmare. After multiple assurances of my order shipping, I received only a partial package, adding to my frustration. Despite promises of prompt shipment and being in-stock, I found myself still waiting weeks later. To make matters worse, my attempts to reach out via email, Instagram DM, and their online form have been met with silence. This has left me feeling deceived and utterly disappointed. My advice to anyone considering steer clear to save yourself from the same anguish.

Introduction is an online retailer that offers a wide range of high-quality products for various lifestyle needs. With a user-friendly website and a commitment to customer satisfaction, aims to provide a seamless shopping experience for its customers.

Pros and Cons

  • Pros:
    • Extensive product selection
    • High-quality products
    • User-friendly website
    • Responsive customer service
    • Competitive prices
  • Cons:
    • Limited shipping options
    • No loyalty program
    • Occasional delays in shipping
    • Less variety in certain product categories

User Experience provides a seamless user experience with its intuitive website design. Navigating through product categories is effortless, thanks to well-organized menus and search functionality. The website is also optimized for mobile devices, ensuring a pleasant shopping experience on smartphones and tablets.

Pricing and Value for Money offers competitive prices for its high-quality products. While some items may be slightly more expensive compared to other online retailers, the added value and quality make them worth the investment. Additionally, frequent promotions and discounts provide customers with opportunities to save money on their purchases.

Customer Service prioritizes customer satisfaction and provides responsive and helpful customer service. Their support team is easily accessible via phone or email, and they strive to resolve any inquiries or concerns promptly. Customers' positive experiences with the customer service team contribute to the overall reputation of the company.

Product Quality and Selection is renowned for its commitment to providing high-quality products. Their extensive selection encompasses various categories, including fashion, home decor, electronics, beauty, and more. By partnering with reputable brands and conducting thorough quality checks, they ensure that customers receive products that meet their expectations.

Website Usability offers a user-friendly website with a clean and attractive design. The intuitive layout and clear product descriptions make it easy for customers to find what they need. The website's fast loading speed enhances the overall browsing experience, ensuring minimal frustration and a seamless shopping process.

Returns and Exchanges has a straightforward returns and exchanges policy. Customers can initiate return or exchange requests within 30 days of receiving their order, provided the products are unused and in their original packaging. The company strives to process returns efficiently, ensuring a hassle-free experience for customers.

Promotions and Discounts frequently offers promotions and discounts to provide added value to their customers. These promotions may include seasonal sales, holiday discounts, flash deals, or coupon codes. Regular customers can take advantage of these opportunities to save money on their purchases and enjoy great deals on high-quality products.

Reputation has built a solid reputation for its commitment to quality, customer satisfaction, and ethical business practices. Numerous positive customer reviews and testimonials attest to their reliability, further establishing their trustworthiness as an online retailer.

Payment Options accepts various payment options, including major credit cards, debit cards, and PayPal. This allows customers to choose the most convenient method for completing their transactions securely.

Loyalty Programs

Currently, does not offer a loyalty program. However, the company periodically rewards its loyal customers through exclusive promotions and discounts, ensuring they feel valued and appreciated.

Customer Reviews

Customers consistently praise for its excellent product quality, fast shipping, and responsive customer service. Positive reviews highlight their satisfaction with the overall shopping experience, giving prospective customers confidence in their potential purchases.

Community Involvement actively participates in community initiatives and supports charitable organizations. They are dedicated to making a positive impact beyond their business operations, contributing to their overall reputation as a socially responsible company.

Shipping and Costs offers shipping services to various locations. While the company strives to process and ship orders promptly, occasional delays may occur due to unforeseen circumstances. Shipping costs may vary depending on the destination and the weight of the package; however, the website provides transparent information on shipping costs during the checkout process.

In conclusion, provides a seamless online shopping experience, offering high-quality products across various categories. With competitive prices, excellent customer service, and a commitment to customer satisfaction, the company has garnered trust and positive reviews from its customers. Despite minor drawbacks, such as limited shipping options and the absence of a loyalty program, remains a reliable choice for individuals seeking quality products and a user-friendly online shopping experience.