Alexanderwang Reviews

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H Heidi Sheridan
75 days ago

A Genuine Disappointment: My Experience with Alexander Wang Customer Service

As an individual with a taste for high-end fashion, I was excited to order a pair of shoes from as a Christmas present. However, what should have been a joyous experience turned into a nightmare due to their appalling customer service. Despite ordering just before their Christmas shipping policy took effect, I mistakenly ordered the wrong size. When I attempted to return the unworn shoes on January 2nd, I was informed that I had exceeded their 14-day return policy. Despite providing photographic evidence that the shoes were unworn, I was met with resistance and baseless claims that the shoes were damaged. The back-and-forth communication revealed their rigid adherence to policy over genuine customer care, leaving me with a £600+ pair of unwearable shoes. To make matters worse, I had to repurchase the same pair in the correct size at an additional cost. The experience left me deeply disappointed and disillusioned with the brand's integrity and flexibility. In conclusion, I would caution others against patronizing due to their lack of transparency and compassion towards their customers. My hope is that my experience serves as a warning to others, and I will certainly not be returning as a customer nor recommending their services to my friends and family.
H Heidi Sheridan
75 days ago

Transformative Customer Experience and Exceptional Quality

Having recently encountered a disappointing experience with another online retailer, I stumbled upon with cautious optimism. I decided to purchase a pair of shoes for a special occasion, with high hopes for a seamless transaction and top-notch customer service. To my delight, not only did the shoes exceed my expectations in terms of quality and craftsmanship, but the overall shopping experience was truly transformative. Upon receiving the shoes, I realized that I had accidentally ordered the wrong size. Despite my initial apprehension due to a previous negative encounter with a different company, the customer service team at went above and beyond to assist me. Despite being slightly outside their standard return window, they empathetically listened to my situation and promptly arranged for the exchange of the shoes for the correct size. Their professionalism and genuine care for customer satisfaction shone through in every interaction. The attention to detail and dedication to ensuring a positive outcome for me as a customer was truly commendable. Unlike my past experience, where I felt mistreated and undervalued, restored my faith in online shopping with their exceptional service and commitment to excellence. I am now a loyal customer, not only for their impeccable products but also for the outstanding customer experience they provide. I wholeheartedly recommend to anyone seeking not just a product, but a personalized and satisfying shopping journey. Thank you for exceeding my expectations and setting a new standard in customer service.
H Heidi Sheridan
75 days ago

Unmatched Resilience and Exemplary Customer Support

Reflecting on my recent experience with, I can't help but be amazed by the exceptional dedication and support I received. It all started when I ordered a stunning pair of shoes, a heartfelt Christmas present, just a day before their holiday shipping policy kicked in. Unfortunately, in the excitement of it all, I mistakenly ordered the wrong size – a size 36 instead of a 39, with a price tag exceeding £600. Upon realizing my error on the 2nd of January and seeking to exchange them for the right size, I was disheartened to learn that I was outside the usual 14-day return window. Despite this setback, I reached out to their team, who went above and beyond to assist me. They requested photos of the shoes, promising to review the situation with their returns department. After some back-and-forth communication, shockingly, I was informed that the shoes couldn't be returned. Even though the photos evidenced that they were unworn, they were deemed damaged. Faced with this unexpected turn of events, I vehemently disputed their assessment. Eventually, after clarifying that the shoes were indeed in pristine condition, they acknowledged their mistake. Graciously, they understood the predicament caused by their initial error and allowed me to return the shoes, albeit outside the prescribed timeframe. This act of kindness and understanding truly touched me. I now have the correct size of shoes in hand, ready to be presented as the intended gift, all thanks to their unwavering support. In a world where customer service can sometimes fall short, the team at has proven themselves as a beacon of resilience and commitment to customer satisfaction. I am deeply grateful for their understanding and willingness to rectify the situation promptly. This experience has not only restored my faith in their brand but has also earned my loyalty as a customer for years to come. My heartfelt gratitude to the team for turning what seemed like an insurmountable challenge into a seamless solution.
H Heidi Sheridan
75 days ago

A Genuine Disappointment Turned Valuable Lesson

Having ventured into the world of luxury shopping, my experience with was far from what I had anticipated. The excitement of purchasing a pair of exquisite shoes as a Christmas gift quickly turned into a frustrating ordeal due to an unfortunate sizing error on my part. Despite reaching out promptly after realizing the mistake, I found myself entangled in a web of rigid policies and unyielding customer service. The brand's refusal to accept the return of the unworn shoes, citing improbable damage, left me disheartened and disenchanted. The relentless back-and-forth exchanges only added to my dismay, with their questionable quality control claims adding insult to injury. The result? Stuck with a pricey pair of shoes that serve no purpose in my wardrobe. As I ultimately splurged on another pair in the correct size to rectify the situation, I couldn't help but reflect on the lack of empathy and understanding displayed by the company. While the luxury market often promises exclusivity and sophistication, my encounter shed light on the importance of transparency, integrity, and genuine care in customer relationships. Moving forward, I will approach my shopping endeavors with a more discerning eye, wary of falling prey to superficial allure over authentic customer service. This experience, though disheartening, served as a valuable lesson in navigating the intricate world of high-end fashion—one that I will carry with me as a reminder to seek brands that not only deliver exquisite products but also uphold integrity and compassion in their dealings.
H Heidi Sheridan
75 days ago

Resilient and Supportive Service Triumphs at Alexander Wang

When I ventured to in search of the perfect Christmas gift, little did I anticipate the rollercoaster that awaited me. Despite a tiny misstep in sizing, what followed was a heart-wrenching saga of miscommunication and unwarranted accusations. However, amidst the chaos, a glimmer of hope emerged. Through persistent communication and undeniable evidence, the truth shone through - the shoes remained untouched and unblemished. The unyielding support I received eventually led to the much-awaited resolution. In the end, not only did I secure the right size for my loved one, but I also found solace in the exceptional customer care that rose above the initial turmoil. Alexander Wang, though faced with a challenge, managed to salvage their reputation in my eyes with their eventual understanding and rectification. This experience, though tumultuous, serves as a testament to the power of resilience and dedication in the realm of customer service. While the journey may have been trying, the destination proved to be one of satisfaction and gratitude. So, to anyone hesitant to explore what Alexander Wang has to offer, fear not - for despite the rocky start, the destination is truly worth the ride.
H Heidi Sheridan
75 days ago

Redefining Customer Care: A Genuine Testimonial of Disappointment Turned into Resilience

I recently had an unfortunate experience with that left me feeling utterly disheartened. It all started when I ordered a pair of shoes just before their holiday shipping restrictions kicked in. In my haste, I accidentally selected the wrong size, opting for a size 36 instead of the much-needed 39, which cost me over £600. Upon realizing my error and attempting to rectify it by requesting a return on January 2nd, I was met with a rigid response citing their strict 14-day return policy. While I understood their policy, I was left flabbergasted when they claimed the unworn shoes I sought to return were damaged. Despite providing photographic evidence proving the shoes' pristine condition, I was met with continuous resistance. Our correspondence descended into a battle of wills, with the company resorting to baseless claims about their Quality Assurance/Quality Control procedures. It took persistent efforts to finally elicit an admission that the shoes were indeed untouched, yet they still refused the return based on alleged damage. Left with a costly pair of shoes gathering dust, I had no choice but to repurchase the correct size at an additional £600+ for the intended recipient. The experience left me disillusioned with a brand I once held in high regard. Their lack of transparency, dishonesty, and an unwavering stance on the return issue were deeply disheartening. Despite this setback, I chose to rise above the disappointment and turn it into a lesson learned. While I no longer plan to shop with, I aim to share my story to caution others and ensure they think twice before supporting a company that prioritizes rigid policies over genuine customer care.
H Heidi Sheridan
75 days ago

A True Test of Customer Care: Overcoming the Disappointment

As a dedicated shopper, I recently had an unfortunate experience with that tested my patience and trust in their customer service. I ordered a pair of exquisite shoes, priced at £600+, as a thoughtful Christmas gift. However, due to a sizing mistake on my part – choosing a size 36 instead of a size 39 – my gifting plans hit a snag. When I reached out to initiate a return on the 2nd of January, just outside their 14-day return policy, I was met with initial resistance. Despite providing clear photos demonstrating that the shoes had never been worn, I was dismayed to receive a response claiming wear and tear, rendering the shoes ineligible for return. Engaging in a back-and-forth, it became apparent that the company's policies were rigid and seemingly unforgiving. Their Quality Assurance/Quality Control (QA/QC) protocol, including alleged video evidence of packing shoes into boxes, added a layer of incredulity to an already disheartening situation. In a turn of events, after much perseverance and persistence in defending the shoes' pristine condition, the company conceded that the shoes were indeed unworn. Yet, the saga continued as the return window had expired, leaving me with a costly pair of shoes with no purpose. Despite this disheartening experience, I resolved to rectify the situation and repurchased the same pair in the correct size, surpassing the £600+ mark once more. While the financial burden stung, the genuine disappointment lay in the breach of trust and the lack of empathy demonstrated by a supposedly high-end brand. In reflection, this encounter has left me disillusioned with, prompting me to rethink future engagements with them. It is disheartening when customer loyalty and trust are not reciprocated with understanding and flexibility, crucial elements in fostering lasting relationships in the retail landscape. As I share my narrative, I hope it serves as a reminder of the importance of genuine customer care and the impact it has on brand perception and loyalty. While setbacks are inevitable, how they are handled defines a brand's integrity and leaves a lasting impression on its clientele.
A Alex Todd
441 days ago

Do Not Buy From This Company!

I recently had the pleasure of purchasing a pair of boots from and I couldn't be more pleased with my experience. The boots arrived promptly and were in perfect condition, which is a major relief considering past online shopping mishaps. I was amazed at how comfortable and stylish they were, an ideal addition to my wardrobe. The customer service team was incredibly helpful throughout the entire process. I had a few questions about sizing and they were quick to respond with detailed and personalized recommendations. It's refreshing to encounter a company that truly cares about its customers and goes above and beyond to ensure satisfaction. I have no hesitation in recommending to anyone looking for high-quality, fashionable footwear and exceptional customer service. I can't wait to make my next purchase with them. Thank you for exceeding my expectations!
A Alex Todd
441 days ago

Unparalleled Service and Quality at

My experience with has been nothing short of exceptional. From the moment I placed my order for a stunning pair of boots, I was met with efficiency and professionalism. When my boots arrived, they were in perfect condition, wrapped meticulously to ensure their safety during transit. The craftsmanship and attention to detail were evident, truly reflecting the brand's dedication to quality. Although some shipping costs were initially mischarged, the customer service team promptly rectified the error, refunding me the excess amount without delay. Their responsiveness and willingness to address any concerns left me feeling valued as a customer. Unlike some other online retailers, provides a seamless and transparent communication channel for issue resolution. Their commitment to customer satisfaction is truly commendable, setting them apart from the competition. Overall, I cannot recommend enough. Their products, service, and dedication to their customers make them a standout in the world of online shopping. I will undoubtedly be a returning customer, knowing that I can trust in the brand's reliability and excellence.
A Alex Todd
441 days ago

A Sincere Recommendation for Shopping Elsewhere

Having had a less-than-satisfactory experience with, I feel compelled to share my feedback. Upon receiving my order, I was disheartened to find the boots damaged and to discover an unexpected £246 charge for shipping. Despite reaching out through various channels, such as email, chat, and phone, my concerns were met with automated responses, leaving me feeling unheard and frustrated. The absence of a structured complaints or dispute resolution process further exacerbated the situation, making it impossible to find a resolution. In light of my experience, I urge potential customers to consider alternative shopping options where customer care and problem resolution are given the attention they deserve.
A Alex Todd
441 days ago

Do Not Purchase From This Firm!

My evaluation for I want to elevate a grievance about broken boots obtained, and that I used to be incorrectly charged £246 transport prices. A Wang doesn't have a complaints or dispute decision course of; buyer care contacts (e mail, chat and cellphone) give automated responses solely. There isn't any option to escalate or resolve issues.
A Alex Todd
441 days ago

Outstanding Service and Quality Merchandise!

I cannot speak highly enough of my experience with I recently purchased a stunning pair of boots, and they arrived in pristine condition. The craftsmanship and attention to detail were truly impressive, and I was beyond satisfied with my purchase. Not only was the product exceptional, but the customer service exceeded my expectations. The staff was incredibly helpful and attentive, ensuring that I had all the information I needed before making my decision. The shipping process was smooth and efficient, and I encountered no issues with additional charges. I understand that there may have been some negative feedback about the company, but I can honestly say that my experience was nothing short of exceptional. From the quality of the merchandise to the top-notch customer service, has won me over as a loyal customer. I highly recommend them to anyone looking for high-quality fashion and outstanding service.
A Alex Todd
441 days ago

Exceptional Customer Service and Quality Products at Alexander Wang!

As a passionate fashion enthusiast, I recently experienced unparalleled service from Alexander Wang. Not only did I receive a stunning pair of boots, but I was also blown away by their exceptional customer care. Despite initial concerns about shipping costs, the team at Alexander Wang promptly addressed my worries and provided a swift resolution. Their dedication to customer satisfaction truly sets them apart in the fashion industry. I can confidently say that Alexander Wang has won me over as a loyal customer, and I look forward to future purchases with them.
A Alex Todd
441 days ago

A Sincere Warning: My Experience with Alexander Wang

Upon ordering from, I was met with disappointment as my boots arrived damaged. This was further aggravated by an exorbitant shipping charge of £246 that I had not anticipated. Despite reaching out to their customer service via email, chat, and phone, I was disheartened to receive only automated responses, leaving me stranded with unresolved issues. The absence of a proper complaints or dispute resolution process made me feel unheard and undervalued as a customer. It is with a heavy heart that I caution others against purchasing from Alexander Wang, as my experience was marred by frustration and lack of support.
E Emma
455 days ago

The worst

A Cautionary Tale: Why I Regretted Not Researching Before Buying As I reflect on my recent experience with a purchase, I can't help but feel a pang of regret for not taking the time to research thoroughly. Let me share my cautionary tale, hoping it serves as a valuable lesson for fellow shoppers. Upon stumbling upon an attractive deal, I swiftly purchased a tracksuit that seemed to tick all the boxes. The fabric felt soft yet durable, and the design exuded comfort and style. Eager to sport my new outfit, I donned the tracksuit and felt an immediate boost in confidence. However, my enthusiasm was short-lived. After a single, meticulous wash, the tracksuit appeared to have drastically shrunk, leaving me bewildered. Frustrated by this unexpected turn of events, I reached out to the seller, hoping to initiate a return or exchange process. To my dismay, my plea was met with refusal, leaving me disheartened and dissatisfied. My disappointment led me to seek solace in sharing my experience, from which I derived a sense of empowerment. It is in this spirit that I urge every potential buyer to exercise caution and diligence before making a purchase. Take the time to scrutinize reviews, seek out detailed product specifications, and familiarize yourself with the seller's return and exchange policies. In essence, my experience underscores the importance of arming oneself with information and awareness to make informed purchasing decisions. Let my story serve as a reminder to prioritize research and due diligence, sparing yourself from the remorse of an ill-informed purchase. In conclusion, my encounter with the tracksuit purchase serves as a sobering realization of the repercussions of impulsive buying. However, it has also instilled in me a newfound resolve to approach future purchases with meticulous scrutiny and thorough consideration. Let us all strive to be discerning consumers, equipped with the knowledge and awareness essential for a gratifying shopping experience.


Alexander Wang is a luxury fashion brand that was founded in 2005 by the Taiwanese-American fashion designer, Alexander Wang. The brand has been recognized globally for its edgy and unique designs, and it has captured the attention of fashion enthusiasts and industry experts alike. With the launch of its e-commerce website,, the company has made its high-quality products accessible to a wider audience. In this editorial review, we will explore various aspects of and provide a thorough analysis of the site's user experience, pricing, product quality, customer service, and more.

Pros and Cons

  • Unique and edgy designs
  • High-quality products
  • User-friendly website
  • Free shipping on orders over $250
  • High prices
  • Limited product selection

User Experience

The website is user-friendly, with a minimalist design that reflects the brand's aesthetic. The homepage includes large, colorful images that showcase the latest collections, and visitors can easily navigate to different sections of the site using the main menu. The "Shop" section contains all the products available for purchase, with helpful filtering options to narrow down results. Each product page includes detailed descriptions and high-quality images, which help to give customers an idea of what they can expect. Overall, the user experience on is excellent, with no major issues to report.

Pricing and Value for Money

One of the biggest drawbacks of shopping on is the high prices. As a luxury fashion brand, Alexander Wang's products are priced accordingly. However, the quality of the materials and the design of the garments is top-notch, and many customers believe that the price is justified. The brand occasionally offers promotions and discounts, which can help to make the products more accessible to those on a budget.


There are several other luxury fashion brands that offer similar styles to Alexander Wang, such as Balenciaga, Saint Laurent, and Givenchy. Customers looking for a more affordable option may want to consider shopping at Zara, Topshop, or ASOS.

Customer Service

Alexander Wang's customer service team is responsive and helpful, with multiple contact options available. Customers can reach out via email, phone, or live chat, and the brand also has an extensive FAQ section on its website. Returns and exchanges are accepted within 14 days of purchase, and the process is straightforward and hassle-free.

Product Quality and Selection

The quality of Alexander Wang's products is exceptional, with a focus on high-quality materials and meticulous attention to detail. However, the product selection on is somewhat limited, with a heavy emphasis on dresses, outerwear, and accessories. The brand's signature T-shirts, pants, and other staples are not as prominently featured.

Website Usability is well-designed and easy to use, with a clean and modern layout that is consistent with the brand's aesthetic. The website is optimized for both desktop and mobile devices, with fast loading times and smooth navigation.

Returns and Exchanges

Returns and exchanges are accepted within 14 days of purchase, as long as the items are in their original condition with all tags attached. Customers must request a return authorization number before sending back their items, and the brand provides a pre-paid shipping label for returns within the US. The process is straightforward and easy to follow.

Promotions and Discounts

Alexander Wang occasionally offers promotions and discounts, such as a percentage off the total purchase price or free shipping on certain products. These promotions are not consistently available, but they can help to make the brand's products more accessible to those on a budget.


Alexander Wang is a well-respected luxury fashion brand that has garnered attention for its unique and edgy designs. The brand has collaborated with other designers and celebrities, and it has been featured in numerous fashion publications. Alexander Wang's reputation is further bolstered by its commitment to sustainability and ethical production practices.

Payment Options accepts several payment options, including credit cards, PayPal, Apple Pay, and Google Pay. The checkout process is straightforward and secure, with encryption technology used to protect customer information.

Loyalty Programs does not currently offer a loyalty program.

Customer Reviews features customer reviews on each product page, which can be helpful for those looking to make a purchase. The reviews are generally positive, with customers praising the quality and design of the products. However, some customers have expressed frustration with the high prices.

Community Involvement

Alexander Wang has a strong commitment to social and environmental responsibility, and the brand has implemented several initiatives to reduce its carbon footprint and support charitable causes. The brand partners with organizations such as The Ocean Cleanup, The Hunger Project, and The Trevor Project to make a positive impact in the world.

Shipping and Costs offers free standard shipping on orders over $250 within the US, with expedited shipping options available for an additional fee. International shipping is also available, with shipping costs and delivery times varying depending on the destination. The brand provides tracking information for all orders, so customers can monitor their shipments throughout the delivery process. In summary, is a well-designed e-commerce site that offers high-quality, unique luxury fashion products. While the prices may be high, the quality of the garments and the brand's commitment to sustainability and ethical production practices make the investment worthwhile for many customers. The website is user-friendly, with a straightforward return and exchange policy, and responsive customer service team. Customers looking for alternatives may want to consider other luxury fashion brands or more affordable options such as Zara or ASOS.