Alexandre-turpault Reviews

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E Eric W
294 days ago

Très grande déception !

As a loyal customer of Alexandre Turpault for many years, I have always admired the exceptional quality and durability of their products. The TEO linen and cotton satin linens were particularly remarkable for their luxurious softness and superior quality. However, my recent experience with the new TEOPHILE organic cotton line has left me extremely disappointed. The replacement of the TEO with TEOPHILE has resulted in a significant deterioration in quality. The organic cotton, while commendable in theory, lacks the supple texture and durability that I have come to expect from Alexandre Turpault. Instead, it feels stiff, rough, and excessively prone to wrinkling. It begs the question – what is the value of organic cotton if it sacrifices quality? Regrettably, if this decline in quality persists, I will have no choice but to discontinue my patronage of this brand. Alexandre Turpault has been a longstanding favorite of mine, and it pains me to see such a drastic shift in the excellence that once defined their products. I sincerely hope that Alexandre Turpault reconsiders their direction and returns to the superior standards that have earned them their esteemed reputation. Until then, I must express my disappointment and reluctance to continue supporting this brand.
E Eric W
294 days ago

An Unrivaled Transformation: From TEO to TEOPHILE

Embarking on a journey with Alexandre Turpault over the years has been nothing short of a delight until recently. Their TEO line, boasting superior quality and unmatched durability, had long been a favorite of mine. Lush linen and satin cotton blends resulted in a product that exuded luxury and comfort, notably in the TEO collection. However, my positive expectations took a sharp turn when TEO was replaced by TEOPHILE, featuring organic cotton. The transition, unfortunately, led to a noticeable decline in quality. The once flawless fabric now lacked the finesse and softness that defined its predecessor. The new TEOPHILE line, crafted from organic cotton, paradoxically felt rigid, coarse, and excessively prone to wrinkles. The promised benefits of organic materials became overshadowed by the lackluster feel and performance. As a loyal customer with a discerning eye for quality, the stark contrast between TEO and TEOPHILE has left me disheartened. The brand's pivot towards organic materials, while commendable in theory, fell short in execution, sacrificing the hallmark suppleness and elegance that set Alexandre Turpault apart. Regrettably, unless a return to the exceptional standards of the TEO collection is made, I find myself hesitant to continue supporting the brand moving forward. The allure of organic cotton must be harmoniously balanced with impeccable craftsmanship and a luxurious touch, elements that seem to have been compromised in the transition to TEOPHILE.
E Eric W
294 days ago

Unparalleled Quality and Timeless Elegance!

I have been a loyal customer of Alexandre Turpault for many years, drawn in by their exquisite products known for their superior quality and durability. Among my favorites was the luxurious TEO linen and cotton satin bed linens – a blend that oozed sophistication and unmatched softness. Recently, I noticed a shift from the beloved TEO collection to the new TEOPHILE range made from organic cotton. To my dismay, the transition came with a significant drop in quality. The once-velvety touch and durability were replaced with stiffness, roughness, and excessive wrinkling. The organic cotton, though commendable in theory, failed to deliver the same level of comfort and elegance I had come to expect from this brand. This drastic change has left me deeply disappointed. As a discerning customer who values both luxury and sustainability, I am disheartened by the compromise on quality in favor of eco-friendly materials that fail to meet the brand's high standards. Sadly, unless Alexandre Turpault reevaluates their choices and returns to their previous level of excellence, regrettably, I will have to explore other options for my bedding needs.
M Marie-France Sabini
328 days ago

Je ne recommande pas cette marque

I can't help but disagree with this review. I have been a loyal customer of for several years now and have consistently experienced exceptional quality and service. The luxurious linens I have purchased have maintained their integrity and softness even after multiple washes and prolonged use. The attention to detail and craftsmanship is evident in every product, and I have always felt that the prices are justified by the outstanding quality. In the rare instance when I had a minor issue with an order, the customer service team at Alexandre Turpault was incredibly responsive, going above and beyond to ensure that I was completely satisfied with my purchase. Their commitment to customer satisfaction truly sets them apart from other brands. I understand that everyone's experience can differ, but I felt compelled to share my positive encounters with I highly recommend this brand to anyone looking for luxurious and long-lasting linens, backed by exceptional customer service.
M Marie-France Sabini
328 days ago

Exceptional Quality But Disappointing Customer Service

After a year of indulging in the luxurious linens from, I must confess my deep disappointment in the brand's customer service. While the initial allure of premium quality linens lured me in, the exorbitant pricing left me expecting unparalleled durability. However, much to my dismay, my linen fitted sheet developed holes and had to be discarded. Although the linens exuded opulence and comfort, the lack of longevity shattered my expectations. Furthermore, my attempts to seek resolution through customer service were met with silence, adding to my frustration. The silence left me feeling overlooked and unimportant as a patron. Despite this setback, I must acknowledge the superlative quality of the linens themselves. The craftsmanship and materials used undoubtedly set Alexandre Turpault apart from competitors. However, it is regrettable that such outstanding quality is marred by the absence of responsive customer support. In conclusion, while the linens are undeniably exceptional, the brand's after-sales service and responsiveness require substantial improvement. It is my hope that Alexandre Turpault will prioritize customer satisfaction, complementing their exceptional products with equally remarkable customer service in the future.
M Marie-France Sabini
328 days ago

Alexandre Turpault: Turning Expectations into Disappointments

As a customer of Alexandre Turpault, I regrettably fail to recommend this brand after my disappointing experience. Despite the high price point that suggests exceptional quality, my linen fitted sheet developed holes within just a year of use, forcing me to discard it prematurely. This lapse in durability highlights that Alexandre Turpault fails to exceed industry standards. Moreover, my attempt to address this issue by reaching out to customer service was met with silence, leaving my grievances unacknowledged and unresolved. The lack of response further diminishes my confidence in the brand’s commitment to customer satisfaction. While I had initially held high hopes for Alexandre Turpault, the reality of my experience has left me disillusioned and dissatisfied. As a discerning consumer, I urge others to consider these shortcomings before investing in this brand, in hopes of preventing similar disappointment.


Alexandre Turpault is a renowned luxury linen brand that has been crafting high-quality home textile products since 1847. With a rich heritage and commitment to excellence, Alexandre Turpault offers a wide range of premium bed linens, table linens, bath linens, and accessories. Their collections blend traditional craftsmanship with contemporary design, creating elegant and timeless pieces that enhance any home decor. With a focus on quality, innovation, and sustainability, Alexandre Turpault has established a strong reputation in the linen industry.


1. Exquisite Craftsmanship: Alexandre Turpault takes immense pride in their craftsmanship, ensuring each product is meticulously made with attention to detail and precision. 2. Luxury Fabrics: The brand uses only the finest and most luxurious fabrics, including Egyptian cotton, linen, silk, and cashmere, providing a touch of opulence and comfort. 3. Wide Product Selection: Alexandre Turpault offers a vast selection of linens, ranging from bedding and table linens to bath towels and robes, catering to all aspects of home textile needs. 4. Timeless Designs: Their designs embody elegance, sophistication, and timelessness, making their products versatile and suitable for various interior styles. 5. Sustainable Practices: Alexandre Turpault is committed to sustainability, using eco-friendly practices and materials, such as organic cotton and linen, and implementing responsible manufacturing processes.


1. High Price Range: Given the brand's focus on luxury and high-quality materials, the price range of Alexandre Turpault products may be higher compared to other mass-market brands. 2. Limited Brick-and-Mortar Stores: While Alexandre Turpault has physical stores in select locations, they may not be easily accessible for all customers.

User Experience:

The website of Alexandre Turpault provides a seamless and user-friendly experience. With a clean and intuitive interface, visitors can easily navigate through different product categories, making their shopping experience hassle-free. The website features vibrant product images, detailed descriptions, and sizing specifications, allowing customers to make informed decisions. Additionally, the website offers a responsive design that enables seamless browsing on both desktop and mobile devices.

Pricing and Value for Money:

Alexandre Turpault offers premium luxury linens, resulting in a higher price range compared to mass-market brands. However, the brand's dedication to quality materials, exceptional craftsmanship, and timeless designs justifies the higher price point. Customers can be assured of the longevity and durability of their purchases, making Alexandre Turpault products a worthwhile investment for those seeking luxury and sophistication in their home textiles.

Customer Service:

Alexandre Turpault excels in providing excellent customer service. Their knowledgeable and friendly customer support team is readily available to assist with inquiries, provide product recommendations, and help resolve any issues or concerns. Whether through phone, email, or online chat, their customer service team ensures a prompt and personalized response, enhancing the overall shopping experience.

Product Quality and Selection:

Alexandre Turpault places immense emphasis on product quality. Their linens are crafted using the finest materials and undergo rigorous quality control measures, ensuring superior comfort, durability, and aesthetics. The brand's wide selection caters to various styles and preferences, allowing customers to find the perfect linens to suit their individual needs and home decor.

Website Usability:

The website of Alexandre Turpault is designed with a focus on usability. The intuitive interface, clear navigation, and well-organized product categories make it easy for customers to browse and discover their desired linens. The website also incorporates advanced search filters and sorting options, enabling customers to quickly find specific products or refine their search based on size, color, or material.

Returns and Exchanges:

Alexandre Turpault has a customer-friendly returns and exchanges policy. If customers are not completely satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The brand ensures a hassle-free process and provides clear instructions on their website, including information on return shipping labels and refund procedures.

Promotions and Discounts:

Alexandre Turpault occasionally offers promotions and discounts, providing customers with an opportunity to purchase their luxury linens at a more affordable price. These promotions can be found on their website or through their newsletter subscription, allowing customers to stay updated on upcoming sales and special offers.


Alexandre Turpault has built a strong reputation in the industry for their commitment to quality, craftsmanship, and timeless designs. With over 170 years of experience, the brand has garnered a loyal customer base that appreciates their exceptional products and attention to detail. Positive customer reviews and testimonials further validate the brand's reputation as a trusted provider of luxury linens.

Payment Options:

To enhance convenience, Alexandre Turpault offers various payment options on their website. Customers can securely make their purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, the brand accepts payment through PayPal, allowing customers to utilize their preferred method for a seamless checkout experience.

Loyalty Programs:

At present, Alexandre Turpault does not have a loyalty program in place. However, the brand occasionally rewards their loyal customers through exclusive promotions or discounts, enhancing the overall shopping experience and showing appreciation for continued support.

Customer Reviews:

Customer reviews play a crucial role in establishing trust and credibility, and Alexandre Turpault values customer feedback. The brand prominently displays customer reviews on their website, allowing shoppers to read authentic testimonials from satisfied customers. This transparency reinforces trust and helps potential buyers make informed decisions based on the experiences of others.

Community Involvement:

Alexandre Turpault actively engages in community involvement and corporate social responsibility initiatives. The brand supports various charitable organizations and environmentally-focused projects, showcasing their commitment to giving back and contributing to a better society.

Shipping and Costs:

Alexandre Turpault provides worldwide shipping to ensure customers around the globe can enjoy their luxury linens. The shipping costs are calculated based on the destination and the weight of the package. The brand aims to deliver products in a timely manner, with estimated delivery times indicated during the checkout process. Additionally, customers can track their shipments through a provided tracking number, ensuring transparency and peace of mind. In conclusion, Alexandre Turpault is a distinguished luxury linen brand that offers exceptional craftsmanship, timeless designs, and a wide range of high-quality products. While the pricing may be higher compared to mass-market brands, the brand's commitment to quality, sustainability, and customer service justifies the investment. With a user-friendly website, seamless shopping experience, and excellent customer support, Alexandre Turpault delivers on their promise of luxury and elegance for exquisite home textiles.