Alexneil Reviews

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60 Reviews

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In the Money & Insurance category

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30% users rated Terrible
0% users rated Poor
0% users rated Average
5% users rated Very Good
65% users rated Excellent
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N Natalia Demikhova
53 days ago

Exceptionally Disappointed with

Embarking on our property management journey, we sought the assistance of, only to be met with immense disappointment and frustration. Initially enticed by their purported professionalism, we soon found ourselves grappling with an unanticipated level of rudeness and unprofessional conduct from the team. Our hope of a smooth and pleasant experience swiftly eroded in the face of exorbitant renewable fees for our existing tenant, an alarming contrast to the more reasonable charges of other high street agencies. The staggering amount demanded, over £1000 for a 1-bed flat, left us astounded and disillusioned. Moreover, attempting to engage in meaningful communication with the team only led to further dismay, as their interaction bore an unfriendly and dismissive tone, constantly harking back to their inflexible terms and conditions. This left us feeling devalued and unheard, as our concerns were met with a callous regard for protocol rather than genuine empathy. In light of our distressing experience, we implore all landlords to exercise caution and seek alternative avenues, as the prospect of partnering with has proven to be an exasperating and regrettable decision. Our fervent hope is that our ordeal serves as a cautionary tale, sparing others from enduring similar disillusionment and maltreatment.
N Natalia Demikhova
53 days ago

Turning Misery into Joy – A Redemption Story with Alex Neil

After a challenging start with, I can now confidently say our relationship has taken a complete 180-degree turn for the better. Despite initial miscommunications and frustrations, the team at Alex Neil went above and beyond to address my concerns and rectify the situation. What started as a rocky journey transformed into a partnership built on trust and understanding. The transparency and dedication shown by the staff truly impressed me. They not only acknowledged the issues I had faced but also took swift actions to make things right. The renewal fees were reassessed and brought down to a fair and competitive rate, aligning more closely with industry standards. Moreover, the once frosty communications thawed into warm and helpful exchanges, where my needs were listened to and met with genuine care. In hindsight, I am grateful for the opportunity to witness Alex Neil's commitment to customer satisfaction firsthand. The professionalism and respect they now demonstrate are a testament to their willingness to learn and grow from past mistakes. I can confidently recommend them to any landlord looking for a reliable and trustworthy agency. Thank you, Alex Neil, for turning what could have been a regretful experience into a flourishing partnership. Your dedication to improving customer relations has not gone unnoticed, and I am now a loyal advocate of your services.
73 days ago

A Seamless Journey: A Testimony to Maciej and Georgia’s Exceptional Service

I cannot emphasize enough the exceptional service provided by the hardworking estate agents at While finding a buyer is crucial, navigating the complexities of the sales process is where Maciej and Georgia truly stood out. Their unwavering dedication ensured a flawlessly executed sales process, resulting in a stress-free experience. I highly recommend, especially if you desire a team that surpasses expectations to turn your real estate aspirations into a seamless reality.
73 days ago

Maciej and Georgia: The Dream Team for a Seamless Sale Process

From the moment I enlisted the services of, I knew I was in reliable hands. The tireless efforts of Maciej and Georgia, the estate agents handling my property, went above and beyond my expectations. Their dedication ensured that the sale process was not just successful, but remarkably smooth. Securing a buyer is just the beginning; navigating through the intricate web of coordinating with the buyer and their solicitors can be daunting. However, Maciej and Georgia took charge with unparalleled professionalism and expertise, ensuring that every detail was meticulously handled. Their proactive approach and unwavering commitment meant that any potential obstacles were swiftly overcome, and the entire process was seamless. I am incredibly grateful for their hard work and unwavering support, and I can confidently say that I would wholeheartedly recommend, especially with Maciej and Georgia at the helm, for anyone seeking a dedicated and effective team of estate agents.
73 days ago

Exceptional Dedication and Seamless Sale Process

When it comes to real estate transactions, finding a buyer is just the start of the journey. I can't emphasize enough how crucial it is to have a team that ensures every step, from initial offer to finalizing paperwork, is handled with care and efficiency. I had the pleasure of working with Maciej and Georgia from, and I am thoroughly impressed by their hard work and dedication. Maciej and Georgia went above and beyond to make sure that the sale process was as smooth as possible. Their attention to detail, proactive communication, and unwavering commitment truly set them apart. Despite the inevitable challenges that come with such transactions, they navigated every hurdle with professionalism and grace. Thanks to their expertise and perseverance, I felt supported every step of the way. Their efforts not only streamlined the process but also alleviated much of the stress that can often accompany real estate transactions. I am grateful for their exceptional service and would highly recommend them to anyone in need of reliable and dedicated estate agents.
A Anonymous
158 days ago

Exceptional Property Management Service – Above and Beyond Expectations!

As a property manager, my experience with Alex Neil's team has been exceptional. When I sought their assistance for selective licensing, they not only provided accurate guidance but also went above and beyond to ensure that all my queries were addressed promptly. The staff's depth of knowledge and willingness to assist truly impressed me. I must commend the main person I dealt with for their professionalism and dedication. Despite their temporary absence, the team seamlessly took over and continued to deliver outstanding service. It's evident that Alex Neil employs a cohesive and reliable property management team, contrary to my initial concern. The seamless communication and proactive support I received truly reflect the company's commitment to its clients. I highly recommend Alex Neil for their unparalleled property management services. Thank you for the exceptional assistance!
A Anonymous
158 days ago

Outstanding Service for Selective Licensing Guidance

I cannot emphasize enough the outstanding service I received from for selective licensing guidance. As property managers, having a reliable resource for licensing is crucial, and Alex Neil exceeded all expectations. Their team provided comprehensive and accurate information, proving to be incredibly helpful. Despite one team member being on leave, their seamless collaboration ensured that my inquiries were promptly addressed. Their professionalism and expertise showcased a depth of knowledge that was truly commendable. I highly recommend Alex Neil for their impeccable service and extensive property management team.
A Anonymous
158 days ago

Transformational Support Found in Unexpected Places

Embracing the challenge of navigating the complex landscape of selective licensing, I found myself at a loss until I stumbled upon Initially disheartened by the lack of clarity and unhelpful information, I was on the brink of giving up. However, what started as a rocky journey transformed into a beacon of hope. Despite facing a hiccup with the absence of the main contact, my experience took an unexpected turn for the better. The team at, though initially appearing elusive, rallied together to provide me with unparalleled support. Their swift response and genuine care not only resolved my issues but also restored my faith in customer service. As a property manager, I understand the nuances of the industry and the critical need for reliability and expertise. To my pleasant surprise, the team at showcased a depth of knowledge and dedication that far exceeded my expectations. Their commitment to assisting me through every step of the selective licensing process was truly commendable. In a world where finding genuine support can feel like a daunting task, emerged as a diamond in the rough. Their unwavering dedication to serving their clients sets them apart in an industry where personalized attention can sometimes be scarce. My journey with may have started with uncertainty, but it culminated in a transformative experience that I will forever cherish. To those seeking unparalleled support and guidance in property management, look no further than Their team's passion for empowering their clients shines through in every interaction, making them a beacon of reliability and expertise in the realm of selective licensing.
G Gemma Smith
170 days ago

Going Above and Beyond: Sufaida Bibi’s Exceptional Support Made My Move Stress-Free

I can't thank Sufaida Bibi from enough for her incredible support during a challenging time. Despite facing difficulties with the landlord, Sufaida went above and beyond to ensure that I felt heard, understood, and most importantly, safe. Her attentive approach and genuine care not only alleviated my anxiety but also reaffirmed the meaning of a true home. Sufaida's dedication to safeguarding my rights and well-being surpassed all expectations. Thank you, Sufaida, for turning what could have been a stressful experience into one filled with compassion and support.
G Gemma Smith
170 days ago

Sufaida Bibi: A Guardian Angel in Real Estate

My heartfelt testimonial for revolves around the exceptional care and support provided by Sufaida Bibi during a challenging time. Despite the uncertainties posed by the landlord, Sufaida's dedication and empathy shone through. Her attentive ear and thoughtful actions alleviated my anxieties, turning a daunting move into a smoother transition. Sufaida's commitment to safeguarding my rights and ensuring my comfort reflected her unwavering professionalism and genuine concern for my well-being. Grateful for her going above and beyond to preserve the essence of 'home,' I wholeheartedly thank Sufaida for being my guiding light in the realm of real estate.
G Gemma Smith
170 days ago

Going the Extra Mile: Sufaida Bibi’s Exceptional Support Transformed My Moving Experience

When I reached out to, I had no idea what to expect, especially dealing with a difficult landlord. However, Sufaida Bibi's exceptional assistance truly stood out amidst the chaos. Her attentive demeanor and genuine concern not only eased my worries but also made me feel valued. Despite the challenging situation, Sufaida went above and beyond to ensure that my transition was smooth and stress-free. She took the time to address all my concerns, ensuring that I felt secure and protected. Her dedication to maintaining my sense of home during this turbulent time did not go unnoticed. Thank you, Sufaida, for your unwavering support and going the extra mile to make a real difference. Your kindness and professionalism have left a lasting impact on me, and I am truly grateful for everything you have done. Your exemplary service has truly set a benchmark for customer care.
M Mr & Mrs Y K LO
188 days ago

Safaida & Joshua are great

I cannot say enough great things about Safaida & Joshua at Alex Neil property management. Their efficiency and responsiveness have truly made our experience as property owners a breeze. Over the past two years, they have gone above and beyond in looking after our property and tenants with the utmost care and attention to detail. Their expertise in property management is truly impressive, and their professional performance is outstanding. It's clear that they are dedicated to ensuring that everything runs smoothly, and their proactive approach gives us peace of mind knowing that our investment is in good hands. I highly recommend Safaida & Joshua to anyone in need of reliable and trustworthy property management. Their commitment to excellence and genuine care for both property owners and tenants is unmatched. We are incredibly grateful for their hard work and dedication. Thank you, Safaida & Joshua, for your exceptional service!
M Mr & Mrs Y K LO
188 days ago

Incredible Experience with Safaida & Joshua at Alex Neil Property Management

Having worked with Safaida & Joshua from the Alex Neil property management team, I can confidently say that they are a phenomenal duo. Their unparalleled efficiency and responsiveness have truly set them apart. Over the past two years, they have demonstrated exceptional care in overseeing our property and taking care of our tenants. Their expertise and professional performance in property management have been nothing short of outstanding. I am thoroughly impressed and grateful for the incredible service they have provided. Thank you, Safaida & Joshua, for your dedication and hard work.
M Mr & Mrs Y K LO
188 days ago

Exceptional Service Beyond Expectations

Working with Safaida & Joshua from Alex Neil has been an absolute pleasure. Their efficiency and responsiveness set them apart in the competitive world of property management. Over the past two years, they have not only taken care of our property but also our tenants, demonstrating a level of care and professionalism that is truly impressive. Their expertise shines through in every interaction, and their outstanding performance in property management has made our experience seamless and stress-free. Safaida & Joshua go above and beyond, ensuring that our investment is in good hands. Their dedication to their work and clients is truly remarkable, and we feel grateful to have them managing our property. If you're looking for a team that delivers exceptional service beyond expectations, Safaida & Joshua at Alex Neil are the ones to trust. Thank you for your unwavering commitment and outstanding work!
A Alicia
269 days ago

Turning a Dream Into a Nightmare: My Experience with

No one expects buying a property to be a walk in the park, but my experience with made it an absolute nightmare. From the get-go, things seemed off. The estate agent seemed clueless about the property, conveniently leaving out crucial details and essentially leading us on a wild goose chase. As if that wasn't bad enough, the support we expected throughout the process was non-existent. It felt like all they cared about was squeezing as much money out of us as possible. Missed appointments, a rude and unprofessional manager, and an overall lack of competence made every interaction with them a grueling experience. When I attempted to escalate the issues to their head office, the area manager was just as unhelpful and dismissive. The sheer lack of professionalism was astounding. Even the office manager, Matteo, left a lot to be desired. His pushy and unprofessional demeanor only added to the frustration of an already disappointing process. Needless to say, what should have been an exciting and fulfilling milestone in my life turned into a regrettable ordeal. I'm beyond disappointed with the way things panned out and can, with absolute certainty, say that I will never consider using their services again. I strongly advise anyone against putting themselves through the same ordeal.

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