Alibaba Reviews

Voted Good (4/5)

23125 Votes

255 Reviews

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In the Shopping & Fashion category

Pie-Chart Analysis

11% users rated Terrible
2% users rated Poor
2% users rated Average
7% users rated Very Good
78% users rated Excellent
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M Marisela
1 days ago

Excellent Service

My review for alibaba.com Excellent Service! Goods arrived on time to my adress and without issues. Derek was very professional, help me to check everything, always good communication, although there is time zone difference he answered quickly and keep me informed of each movement. I will arrange more shipments with them for sure!
A Alexandr
2 days ago

all sides must be taken into account

My review for alibaba.com Delivery is very fast, the goods are delivered within a week, this company is open even on holidays
B B Wall
2 days ago

Great Service and product

My review for alibaba.com Great Service and product. Jason is fantastic. He is responsive to questions and great to work with. I will be working with Jason again as my main suppler.
K Kim Bryan Tumambing
2 days ago

Excellent Supplier

My review for alibaba.com I did not expect the supplier will be so professional on negotiating with us. They do adjust on our wants specifically on the details of the products that we want.
S SHU-WEN KAO
3 days ago

Good seller!

My review for alibaba.com The price for this product is very reasonable and the quality of the products is very good, also.
J Jürgen Prinz
3 days ago

Great Product

My review for alibaba.com Great Product, great service, fast delivery. Thank's a lot. Great Company and Support !!!
D Dipak sharma
3 days ago

Every thing was very awesome and clear

My review for alibaba.com Every thing was very awesome and clear. timely delivery, prompt response, quality for goods and packaging was above expectation... completely happy.
A Antonio Labrecciosa
4 days ago

Everything went very well and I was…

My review for alibaba.com Everything went very well and I was able to find an excellent supplier, their tools give me a lot of security.
M Muhammad Numan
4 days ago

For first time i want to order some good worth of 2500$ i was Afraid but Then i speak to Customer Service then i complete trust Alibaba and now i am buying through ali baba only

My review for alibaba.com For first time i want to order some good worth of 2500$ i was Afraid but Then i speak to Customer Service then i complete trust Alibaba and now i am buying through ali baba only
A Amiran Gelashvili
4 days ago

Company has good products and good…

My review for alibaba.com Company has good products and good service. This is what i need for alibaba always! Thank to Mr James - he is very kind and responsible to me !
F Frederick Gyamfi Bonnah
5 days ago

I order a phone 20days from today

My review for alibaba.com I order a phone 20days from today. The supplier sends regular tracking update. All of a sudden I see false update that I have signed and received the item. I file an appeal. Before the appeal is over, the mediator Anna states in an email I have received the item. This is a shame....my first time trying alibaba
H Hickupnorth
5 days ago

Very pleased with service

My review for alibaba.com Very pleased with service. Professional, timely and courteous. Pleased with quality of product. Shipping and delivery were fast.
L Luke
5 days ago

The product sample was not the one…

My review for alibaba.com The product sample was not the one requested. Attached image of the one needed (with ball tips), and another image of the one received (tips only *painted* red).
M Madame Ena Badanjak
5 days ago

Useful B2B platform

My review for alibaba.com Alibaba allows you to track the contracted business from start to finish. There is also a written record of everything agreed upon in the event of a misunderstanding. A very useful platform.
S Segavolt
6 days ago

Over all my experience on Alibaba

My review for alibaba.com Over all my experience on Alibaba, I can say Trade Assurance in peace of mind at very affordable price! All documents were issued fast! Connection with european banks, for easy money transfer!

Introduction

Alibaba.com is a leading online business-to-business (B2B) platform that connects suppliers with buyers worldwide. Owned by Alibaba Group, a Chinese technology giant, the platform offers a wide range of products and services, including wholesale goods, OEM/ODM services, and trade assurance.

Pros and Cons

Pros:
  • Wide range of products and services from trusted suppliers
  • Competitive pricing and value for money
  • Safe and secure payment options
  • Trade assurance program to protect buyers
  • Efficient and reliable shipping and logistics
Cons:
  • Language barriers and cultural differences may cause communication difficulties
  • Quality control issues may arise with some suppliers
  • Long shipping times for some products
  • Some products may not meet safety and quality standards in certain countries

User Experience

Alibaba.com offers a user-friendly interface that allows buyers to search, browse and purchase products easily. The website is available in different languages, including English, Spanish, French, German, Italian, and Portuguese. Buyers can also use the mobile app to access the platform on their smartphones.

Pricing and Value for Money

Alibaba.com offers competitive pricing for its products and services. Buyers can negotiate with suppliers to get the best deals, and the platform also offers promotions and discounts on various products. However, buyers should be aware of additional costs, such as shipping fees, taxes, and customs duties.

Alternatives

Some of the alternatives to Alibaba.com include:
  • Amazon Business
  • Global Sources
  • ThomasNet
  • TradeKey
  • DHgate.com

Customer Service

Alibaba.com provides customer service to buyers and suppliers through email, phone, and live chat. Buyers can also leave feedback and ratings for suppliers, which can help improve customer service.

Product Quality and Selection

Alibaba.com offers a wide selection of products from various categories, including electronics, apparel, home and garden, and machinery. However, the quality of products may vary depending on the supplier, and buyers should conduct due diligence to ensure that the products meet their requirements before making a purchase.

Website Usability

Alibaba.com has a user-friendly website that allows buyers to search, browse, and purchase products easily. The website is well-organized, and products are categorized by type, location, and supplier. Buyers can also use filters and search options to find specific products.

Returns and Exchanges

Alibaba.com allows buyers to request returns and exchanges within a certain period, depending on the supplier's policy. Buyers should read the supplier's return policy before making a purchase to avoid any misunderstandings.

Promotions and Discounts

Alibaba.com offers promotions and discounts on various products, including bulk purchases and seasonal sales. Buyers can also negotiate with suppliers to get the best deals.

Reputation

Alibaba.com has a good reputation as a reliable and trustworthy platform for business transactions. The platform has over 10 million suppliers and 190 countries, and there have been positive reviews from satisfied buyers.

Payment Options

Alibaba.com offers safe and secure payment options, including credit card payments, wire transfers, and online payment services like PayPal. Buyers can also use the platform's escrow service to hold funds until the products are delivered.

Loyalty Programs

Alibaba.com does not currently offer any loyalty programs, but buyers can earn points and rewards by leaving feedback and ratings for suppliers.

Customer Reviews

Buyers can leave feedback and ratings for suppliers on Alibaba.com, which can help other buyers make informed decisions. The platform also has a rating system for suppliers based on their performance and customer satisfaction.

Community Involvement

Alibaba.com is involved in various community initiatives, including environmental protection, poverty alleviation, and education. The platform also has a charity program that supports various social causes.

Shipping and Costs

Alibaba.com offers efficient and reliable shipping and logistics services worldwide. However, buyers should be aware of additional costs, such as shipping fees, taxes, and customs duties, which may vary depending on the location and the supplier. Buyers should also be aware of shipping times, which may be longer for some products.