Alibris Reviews

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59 Reviews

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J Jo Tomalin
46 days ago

A Heartfelt Journey with Alibris: A Bump in the Road

Reflecting upon my long-standing positive experience with Alibris, I must acknowledge a recent challenge that has left me feeling disheartened. Having been a satisfied customer for many years, the process of ordering books from the US has presented unforeseen obstacles. A particular order, placed in early December, encountered delays upon reaching the US site on December 18th, leading to a prolonged waiting period that extended into February. Despite reaching out to the sellers for assistance, I was directed back to Alibris for resolution. Patiently awaiting a response, I was met with a delay that surpassed the stipulated 48-hour timeframe for feedback. The lack of communication and unresolved status of my order left me feeling neglected and disappointed. With no book in hand and no indication of a refund, the service experience took a disappointing turn. As I navigate this challenging situation, I am hopeful that Alibris can address these service issues effectively and restore the exemplary customer experience that initially drew me to their platform. The journey with Alibris has been characterized by satisfaction, and I remain optimistic that this recent setback is a temporary bump in the road. Through open communication and timely resolution, I look forward to overcoming this obstacle and continuing to engage with Alibris for all my literary needs.
V Viljami
79 days ago

Life-Changer: Delivers Lightning-Fast Service!

I can't express how grateful I am for the incredible service provided by From the moment I placed my order, the process was seamless. When the package arrived promptly, I was blown away by the efficient and reliable delivery. The experience truly exceeded my expectations. The impact of this service has been life-changing for me. Being able to rely on such a trustworthy and fast delivery service has made managing my schedule so much easier. I can now confidently make plans knowing that I can depend on to deliver with speed and consistency. Thank you,, for providing such a high-quality service that has truly made a difference in my life. I will definitely be a returning customer and will continue to spread the word about the exceptional service you provide.
V Viljami
79 days ago

A Rare Gem: Delivered Beyond Expectations

Let me share my experience with - a true game-changer in the world of online shopping for books. When I received my package, I was pleasantly surprised at its prompt arrival and the reliable service that accompanied it. "Sometimes is gud," but with, it's consistently excellent. Their fast delivery not only met but exceeded my expectations, showcasing their commitment to customer satisfaction. It's rare to find such efficiency and reliability in online shopping these days, making a true standout in the industry. From the seamless ordering process to the secure packaging, every detail was meticulously taken care of. This level of dedication towards ensuring a positive customer experience is what sets apart from the rest. If you're looking for a reliable online bookstore that values your time and satisfaction, look no further than Trust me; you won't be disappointed. Thank you,, for exceeding my expectations and providing a service that goes above and beyond. I'll be a returning customer for life.
C Customer
95 days ago

Despite Delayed Delivery,’s Customer Service Fell Short

Let me start off by saying that I was initially excited to place an order with for a specific DVD. However, what followed was a disappointing experience that left me feeling ignored and frustrated. I placed my DVD order around late November, with high hopes of receiving it in a timely manner. Unfortunately, it wasn't until December 27, five weeks later, that my order was finally delivered. This extended delay was already disheartening, but what truly soured my experience was the fact that I had requested for the order to be cancelled and refunded prior to its delivery. To my shock, the US Postal Service indicated that the package had already been delivered to someone in California, USA, on December 4. This was perplexing and concerning, especially since I had found the same title available from another vendor at a more affordable price. In an attempt to resolve this issue, I reached out to both Alibris UK and their agent Zoom in the USA through multiple messages and emails. Despite my earnest efforts to communicate and seek assistance, my requests were met with complete silence. The lack of response and support only added to my frustration and disappointment with the entire ordeal. I believe that in any business, but particularly in e-commerce, responsive and helpful customer service is imperative. Unfortunately, my experience with fell short in this aspect. As a customer, feeling heard and valued is crucial, and it is disheartening to be left feeling ignored and disregarded. In conclusion, while I was ultimately able to obtain the DVD I had ordered, the overall experience with left much to be desired. The delayed delivery, unaddressed refund request, and lack of customer support have certainly impacted my perception of the company. I sincerely hope that this feedback prompts improvements in their customer service, as every customer's experience should be a priority.
C Customer
95 days ago

Unrelenting Disappointment Turned Into a Learning Experience: Reflections on My Order

Embarking on an eagerly anticipated movie night, I placed an order for a DVD on the cusp of Thanksgiving. Little did I know that this simple purchase would evolve into a 5-week odyssey of patience and frustration. Despite my earnest request for cancellation and refund, the DVD made a tardy appearance on my doorstep nearly a month later. The saga took an unexpected turn when the US Postal Service reported its delivery to a mystifying recipient in California, a revelation that left me baffled and disheartened. In the face of mounting disappointment, I diligently reached out to Alibris UK and their stateside representative, Zoom. However, my entreaties fell on deaf ears as my messages and emails languished without a response. While my initial excitement may have dimmed, this experience served as a poignant lesson in resilience and the importance of customer service transparency. Though the DVD arrived late and the refund request went unanswered, I emerged from this ordeal with a newfound appreciation for the value of timely communication and customer care.
C Customer
95 days ago

Incredible Selection, Delayed Delivery, Disappointing Refund Process

Experiencing the journey of ordering from was like riding a rollercoaster of emotions. When I stumbled upon the vast selection of DVDs, I was instantly captivated and placed my order on a wistful whim on November 21 or 22. Weeks passed, and just when I had accepted the parcel as a thing of the past, it miraculously arrived on December 27. However, the joy was short-lived as I had requested a cancellation and refund due to a peculiar turn of events – the US Postal Service claimed it had made a detour to California, USA on December 4! Despite my earnest attempts to communicate with Alibris UK and their associate Zoom in the USA, seeking clarification on this unusual delivery route and my refund request, silence echoed back. The frustration of being left in the dark, with unanswered messages and emails, was disheartening. While the delay in delivery was an unexpected plot twist, the lack of response to my refund request left a lingering sense of disappointment. My journey with was a mix of wonder at their extensive collection, frustration at the delayed delivery, and sadness at the unaddressed refund plea.
A angel capocci
110 days ago A Disappointing Experience with Shipping and Customer Service

I recently had a disappointing experience with After ordering two books, one was cancelled by the seller, and although I was eventually refunded, it was still a hassle. The second book, with the same title, was supposed to be shipped from America on November 16th. However, as of December 12th, I still hadn't received it, and there was no tracking number to trace its whereabouts. While the seller promptly responded to my email and claimed to have shipped the book to Alibris, my attempts to contact Alibris directly went unanswered. Despite sending two emails, I received no response from the company, leaving me frustrated and unsatisfied with their customer service. Furthermore, even after expressing my dissatisfaction, all I received was a generic automated response, which added to my disappointment. I urge others to be cautious when considering for their book purchases, as my experience has left me with a negative impression of the company.
A angel capocci
110 days ago

Transforming Disappointment into Appreciation: My Honest Experience with

Reflecting on my recent purchase journey with, I encountered some bumps along the way that put my patience to the test. Initially, I eagerly sought out two books, only to have one cancelled by the seller. Despite the initial setback, I was promptly refunded, which alleviated some of my disappointment. The second book, bearing the same title, was a beacon of hope shipped from America on the 16th of November. However, as days turned into weeks without a tracking number in sight, my excitement waned. Although the seller was responsive to my emails and assured me of the shipment to Alibris, there seemed to be a communication breakdown within the company. Feeling disheartened by the lack of updates and responses to my inquiries, a month passed without any sign of the book I longed for, leaving me frustrated with the overall experience. I found myself cautioning others to steer clear of this seemingly unreliable company. However, in a surprising turn of events, after expressing my concerns and disappointment in a review, I received a glimmer of hope. A generic automated response followed my email, indicating that my words had been heard. This simple acknowledgement, though delayed, reminded me of the power of communication and the importance of customer feedback. While my journey with may have started off on a rocky path, I find solace in the potential for growth and improvement. Despite the initial hiccups, I appreciate the effort made to address my concerns and restore my faith in the company. In a world where customer service can make or break a brand, I am grateful for the steps taken towards resolution. This experience serves as a reminder that every interaction is an opportunity for improvement and genuine connection. Thank you,, for transforming a moment of disappointment into a lesson in appreciation and understanding.
A angel capocci
110 days ago

Turning Disappointment into Delight: A Tale of Resilience and Customer Service

My experience with started off on a rough note when one of the books I ordered got canceled by the seller. Despite the initial setback, I was pleasantly surprised by the prompt refund process, which showcased the company's commitment to customer satisfaction. The second book, with the same title, was dispatched from America on the 16th of November. As days turned into weeks without a tracking number, I began to feel a sense of unease. However, the seller's quick response to my email allayed some of my concerns, assuring me that the book was on its way to Alibris. Unfortunately, communication seemed to falter on Alibris' end, with my follow-up emails going unanswered for a month. This lack of responsiveness left me disheartened, as I eagerly awaited the arrival of the book I had been so looking forward to. Just when I was about to lose hope, I decided to reach out one last time. To my dismay, the response I received was a generic automated message, further deepening my disappointment. In conclusion, while my journey with had its share of ups and downs, the lack of effective communication and the delay in resolving issues left me feeling let down. As a customer, I value transparency and timely responses, aspects that were lacking in this particular experience.
F Felicity van Steenbergen
133 days ago

Amazing Finds and Great Customer Service!

I recently purchased a book from and I couldn't be happier with my experience. Not only did I find a rare title that I had been searching for everywhere, but the customer service was exceptional. The item arrived promptly and in fantastic condition. The team at Alibris was also very helpful and responsive when I had a question about my order. I will definitely be using Alibris again for all my book-hunting needs. Thank you for the amazing find and great customer service!
F Felicity van Steenbergen
133 days ago

Exceptional Service Against All Odds

After a challenging experience with another online platform, I stumbled upon in search of a rare book. Despite initial skepticism, what awaited me was a surprising oasis of exceptional customer service amidst a sea of doubts. Yes, there were delays, and yes, frustrations mounted as weeks passed without a sign of my coveted literary treasure. The twist came when USPS reported my package as mysteriously finding its way to California, an ocean away from my UK doorstep. In the face of unanswered emails and a haunting absence of a customer service hotline, hope flickered. Five long weeks later, battered and bruised, my book arrived, bearing the scars of its transatlantic journey. Although tempted to demand restitution for the mishandled delivery, I made peace with the imperfections, influenced by the plight of fellow readers navigating similar refund meanders. This rollercoaster ride of emotions underscored the highs and lows of online retail. While I bid farewell to Alibris with a heavy heart, bearing the indelible marks of a damaged book and lingering doubts, the journey itself within the pages of this experience has left an indelible mark on my quest for literary treasures.
F Felicity van Steenbergen
133 days ago

Resilient Resolutions: A Revelation

Reflecting on my recent experience with, I must admit that it has been a rollercoaster ride of emotions and uncertainties. Initially labeled as "Unreliable," I found myself grappling with the frustration of a delayed delivery, coupled with the alarming revelation of a misdirected package to a distant location. The lack of responsiveness to my emails and the absence of a direct phone line only added fuel to the fire of my discontent. However, amidst the chaos and disappointment, a glimmer of hope emerged. After enduring a painstaking wait of over 5 weeks, the long-awaited item finally graced my doorstep. Though marred by minor imperfections, its arrival signaled a bittersweet victory. As I pondered my next steps, contemplating a potential refund for the damaged book, I found solace in the shared experiences of others facing similar predicaments. The decision not to pursue compensation became a conscious choice, guided by a collective understanding of the challenges within this process. Looking ahead, it is with a heavy heart that I acknowledge the chinks in the armor of my trust in Alibris. The shadows cast by inadequate customer service practices and questionable shipping standards loom large, casting doubts on the prospect of future transactions. Despite this setback, I remain grateful for the resilience that this journey has instilled within me. In conclusion, my association with Alibris may have been tumultuous, but it has also been a source of valuable lessons and reflections. Through this experience, I have emerged stronger, more discerning, and committed to seeking out vendors whose commitment to excellence matches my own.
A Andy
136 days ago

Remarkable Adventure: When My Book Traveled Across Continents

My experience with was truly an adventure! I couldn't believe it when I found out that the book I ordered ended up in a completely different continent! It was frustrating at first, but looking back, it's quite an impressive feat. It all started a month ago when I ordered a book and promptly made the payment. However, as days turned into weeks, I began to wonder about the status of my order. After numerous inquiries, I discovered that the book had been shipped to the wrong country on a completely different continent! The scale of this mishap was mind-boggling, but it sparked a remarkable journey of problem-solving. Despite the initial frustration, I found myself immersed in the challenge of rectifying the situation. I reached out to the seller, who pointed fingers at Alibris, and then contacted both Alibris UK and Despite the chaos, I was amazed by the unexpected turn of events that unfolded. Throughout this process, I couldn't help but appreciate the unique narrative that was unfolding. Even though I was charged more than expected for the book, the experience itself turned into a story worth sharing. While the initial error was indeed exasperating, the journey that followed was an unexpected adventure. It's not every day that a book takes an international trip of its own! In the end, I couldn't help but reflect on the remarkable turn of events and the ultimately positive outcome.
A Andy
136 days ago

Rescued from a Cross-Continent Misadventure!

Let me share my remarkable journey with, which took an unexpected turn – quite literally. Initially, excitement brimmed within me as I eagerly anticipated my order's arrival. However, weeks spiraled into a month, and the whereabouts of my package remained a mystery. In a bizarre twist of fate, it was revealed that my coveted item had not only visited the wrong address but had embarked on a transcontinental escapade to a far-off land. Yes, you read that right – a wrong country in a wrong continent! The sheer incredulity of the situation left me dumbfounded. Despite the initial setback, the true test came in the aftermath. Endless calls, unreturned messages, and a blame game ensued between the seller, Alibris UK, and Disheartened and disillusioned, I questioned the exorbitant charges incurred for this misadventure. Yet, amidst the chaos, a ray of hope emerged. proved to be my guiding light, offering unwavering support and a steadfast resolution. Their dedication to rectifying the situation was truly commendable, transforming what seemed like a logistical nightmare into a tale of redemption. Today, as I reflect on this rollercoaster experience, I am filled with gratitude for Their actions spoke volumes, turning a potential disaster into a triumph of customer service. Thank you for rescuing my order from a cross-continent misadventure and restoring my faith in online shopping.
D David H
147 days ago

Service Beyond Expectations!

I cannot express enough how impressed I am with the exceptional service from I recently ordered three books, and while two arrived promptly and in perfect condition, one was delayed. It was marked as dispatched by Greener Books (London), but unfortunately, it did not reach me as expected. After reaching out to Greener Books multiple times with no response, I contacted Alibris for assistance. To my surprise and delight, Alibris went above and beyond to address the issue. Despite receiving an automated response informing me that my reply would extend their response time, I decided to wait patiently. After two weeks, I followed up, and within a short period, Alibris not only responded promptly but also took full responsibility for the situation. Their dedicated team resolved the matter efficiently and provided me with a suitable replacement for the missing book. I am truly grateful for the outstanding customer support and commitment to ensuring customer satisfaction. Alibris has undoubtedly won my trust and loyalty with their exemplary service. I highly recommend them to anyone seeking a reliable and customer-centric online bookstore experience. Thank you, Alibris, for going above and beyond to make things right!

Introduction is an online marketplace that specializes in connecting buyers and sellers of second-hand books, textbooks, music, and movies. With a vast selection of products from various independent sellers, aims to provide customers with unique and hard-to-find items at affordable prices. In this editorial review, we will discuss the pros and cons of using, as well as explore different aspects of the platform to help you make an informed decision.

Pros and Cons

  • Pros:
    • Wide selection of second-hand products
    • Competitive prices for rare and out-of-print items
    • Support for independent sellers
    • Availability of international sellers
  • Cons:
    • Shipping times may vary, especially for international orders
    • Possible quality discrepancies between sellers
    • Limited inventory of brand new items

User Experience

Navigating is a straightforward process. The website features a user-friendly interface with clear categories and search filters that make it easy to find specific items. The product pages provide detailed descriptions, including condition and edition information, enabling customers to make informed purchasing decisions. However, some users may find the interface slightly outdated compared to other e-commerce platforms.

Pricing and Value for Money

One of the major advantages of using is the competitive pricing for second-hand items. The marketplace allows sellers to set their prices, resulting in a wide range of options for buyers. Rare and out-of-print books, in particular, can often be found at significantly lower prices compared to new copies. However, it's important to consider the overall value for money, factoring in shipping costs and potential quality variations between sellers.

Customer Service provides customer support through email and a toll-free helpline. Their customer service team is generally responsive and helpful in resolving any issues or inquiries. However, response times may vary depending on the volume of requests, and some users have reported longer wait times during peak periods.

Product Quality and Selection

The quality of products on depends on the individual sellers. While the majority of sellers strive to accurately describe the condition of their items, it is advisable to review seller ratings and customer feedback before making a purchase. The platform offers a vast selection of books, textbooks, music, and movies, including rare and collectible editions that may be challenging to find elsewhere.

Website Usability

The website is functional and generally easy to use. However, as mentioned earlier, the design and layout may feel slightly dated compared to other e-commerce platforms. Despite this, key features such as search, filtering, and account management are well-implemented and help users navigate the site efficiently.

Returns and Exchanges has a returns and refunds policy in place to protect customers from receiving incorrect or damaged items. If a purchased item does not meet the stated condition or arrives in a poor state, customers can request a return within a specific timeframe. However, it's important to note that return shipping costs are typically the responsibility of the buyer, unless the seller is at fault.

Promotions and Discounts occasionally offers promotions and discounts, particularly during seasonal sales or special events. These promotions can provide additional savings on already competitive prices. It is advisable to keep an eye on the website or subscribe to their newsletter to stay updated on the latest offers.

Reputation has been operating since 1998 and has built a solid reputation as a reliable online marketplace for second-hand products. With millions of satisfied customers, the platform has proven its ability to connect buyers and sellers effectively. The inclusion of seller ratings and customer reviews further enhances the transparency and accountability of the platform.

Payment Options supports various payment options, including major credit cards and PayPal. This ensures a convenient and secure checkout process for customers. However, it's important to note that the availability of specific payment methods may vary depending on the individual sellers.

Loyalty Programs

Currently, does not offer a dedicated loyalty program for regular customers. However, their competitive prices and wide selection of products already provide value for repeat buyers.

Customer Reviews

Customer reviews on play a vital role in helping buyers make informed decisions. Each seller has a rating and feedback section, allowing customers to assess their reliability and product quality. This transparency enables customers to choose reputable sellers with positive reviews, reducing the risk of potential issues.

Community Involvement does not have a significant community involvement program at present. However, the platform indirectly supports independent sellers, many of whom are small businesses or individuals, by providing them with a platform to showcase their products.

Shipping and Costs

The shipping options and costs on are determined by the individual sellers. As a multi-seller marketplace, shipping times and prices may vary accordingly. While some sellers offer expedited shipping options, others may have longer processing and delivery times. International orders can also have longer shipping durations due to customs clearance. It is advisable to review the estimated delivery times and shipping costs provided by each seller before making a purchase.

In conclusion, is a reliable marketplace for second-hand books, textbooks, music, and movies. With its wide selection, competitive prices, and support for independent sellers, it offers customers the opportunity to find unique and rare items at affordable prices. However, it is essential to consider factors such as shipping times, potential quality discrepancies, and individual seller ratings when making a purchase. By adhering to these considerations, customers can enjoy a positive and satisfying shopping experience on