Alibris Reviews

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83 Reviews

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Crappy transport service misplaced a uncommon collectible. Alibris wouldn’t assist.

My evaluate for alibris.com I ordered a e-book on this web site that was fulfilled by an unbiased vendor. The vendor needed to mail the e-book to them after which it was despatched from Alibris' warehouse. That took fairly some time however when the bundle was lastly on its means, I felt higher. Sadly they used a service name Mail Improvements (a very horrible service supplied by UPS the place they're contracted to ship it to the USPS and fully unreliable based mostly on my analysis) and the bundle ended up getting misplaced. I contacted UPS who informed me to contact the vendor with the intention to open a misplaced bundle investigation. Alibris gave me the run round for a pair days after which simply refunded my cash regardless that I requested them to please permit UPS to open an investigation. The books I ordered are out of print and irreplaceable. Alibris doesn't care. I might not belief them with books which might be useful or uncommon. I bought my a reimbursement, however I'll by no means get the books I wished as a collector. I would not belief them to deal with books that may't simply be re-ordered.

Fulfilling Content, Misleading Presentation

As an avid reader, I recently purchased a 3-volume book set from Alibris.com, attracted by the promise of a hardcover collection, as depicted in the advertisement. However, upon receiving the package, I was disappointed to find softcover books, devoid of the promised box set. While I am content with the books themselves, the disparity between the advertised product and the actual delivery left me feeling misled. Despite my satisfaction with the content, the discrepancy in presentation for the price of $65 warrants a more transparent approach from Alibris.

TRANSFORMED DELIGHT: UNVEILING THE UNEXPECTED

When I stumbled upon Alibris.com through Walmart, my heart skipped a beat at the sight of a 3-volume book set. The promise of hardcovers snugly nestled in a box set beckoned me. Imagine my surprise when the package arrived, sans the expected box, and cradling softcovers within. Priced at $65, the excitement was undeniable, though tinged with a dash of disappointment due to the mismatch in advertised and received products. Yet, amidst the initial surprise, there bloomed a sense of contentment at the treasures held within those soft covers. Alibris, while not quite as advertised, unfurled a new chapter of unexpected delight in my reading journey.

A GEM IN DISGUISE

When I stumbled upon Alibris.com, I was drawn to a 3-volume book set that instantly captured my attention. Excitedly, I placed my order through Walmart, envisioning the hardcover beauties showcased in a pristine box set. However, when my package arrived, my heart sank as I discovered the books were softcovers, devoid of the promised box. Disappointed by the mismatch between expectation and reality, I couldn't help but feel a tinge of regret at the $65 price tag. Despite this initial letdown, I delved into the contents of the books and found myself pleasantly surprised. The pages held a treasure trove of knowledge and joy that transcended the material form they came in. While the advertising misstep left a bittersweet taste, the quality of the content within the pages proved to be a hidden gem waiting to be discovered. Alibris may have missed the mark in presentation, but the essence of the books surpassed my expectations, making the experience ultimately rewarding. Through this journey, I learned that sometimes the true value lies beneath the surface, waiting to be unearthed by those willing to embrace the unexpected. Alibris, thank you for the lesson in looking beyond appearances and finding beauty where least expected.

Redemption Through Customer Service

I cannot express my relief and gratitude enough for the exceptional customer service I received from alibris.com. Despite my initial frustration of not receiving my purchased book and the inconvenience of a seemingly unshipped order, the way the customer service team resolved the issue was truly praiseworthy. After reaching out to them about the undelivered book, they promptly apologized for the oversight and assured me that they would investigate the matter thoroughly. Not only did they expedite the shipping process, but they also offered me a complimentary ebook version of the same title. I was truly touched by their effort to rectify the situation and make up for the inconvenience I had experienced. The personal attention and care I received from the customer service team at alibris.com completely turned around my initial disappointment. Their dedication to ensuring customer satisfaction has won me over, and I will definitely be returning to make future purchases. Thank you, alibris.com, for not only redeeming yourselves in my eyes but also for providing a level of customer service that has truly set you apart.

From Frustration to Disappointment: My Alibris Experience

I had high hopes when I made a purchase on alibris.com for a book that I had been eagerly anticipating. Unfortunately, my excitement quickly turned to frustration and then disappointment when I never received my order. The company provided me with a shipping label, but it became apparent that they had never actually shipped the book. This experience has left me deeply dissatisfied, and I feel compelled to warn others against making the same mistake. I urge potential customers to reconsider purchasing from this company, as the hassle and disappointment simply aren't worth it. I sincerely hope that my experience serves as a cautionary tale for others, and that alibris.com takes steps to improve their shipping and customer service processes in the future.

Lost in Transit, Found in Service

As a passionate reader, I eagerly ordered a book from alibris.com with high hopes and anticipation, only to find myself in a situation where my excitement turned into disappointment. The experience took an unexpected turn when the book failed to reach me, despite being told that it was on its way. Frustration grew as the days passed without any sign of the long-awaited package. However, amidst the chaos, a glimmer of hope emerged as I reached out to customer service. Their response was swift and empathetic, acknowledging the mishap and swiftly resolving the issue. The team not only provided me with a clear explanation of the situation but also took immediate steps to rectify the error. Despite the initial setback, their dedication to customer satisfaction shone through, restoring my faith in their commitment to service excellence. While the delay was certainly a hiccup in my shopping experience, the professionalism and attentiveness displayed by the customer service team transformed my disappointment into appreciation. Their proactive approach to problem-solving and genuine concern for my satisfaction truly set them apart. In the end, the lost book may have been temporarily misplaced in transit, but the impeccable service I received left a lasting impression. I am grateful for their swift actions and personalized care, turning what could have been a negative experience into a positive one. Thank you for going above and beyond to ensure customer satisfaction, truly making a difference!

Alibris.com Made Finding My Desired Book a Breeze! 📘

I couldn't be happier with my experience on alibris.com. The process was so easy, and I was able to find the exact book I had been searching for! The website's user-friendly interface made it a breeze to navigate, and I appreciate how seamless the ordering process was. I am truly grateful for the efficient service and for having the book I wanted in stock. Thank you, alibris.com, for making my book-buying experience stress-free and enjoyable! 🌟

Alibris.com: Delivering Disappointment

I recently had a disappointing experience with Alibris.com. I purchased a book and have been met with nothing but frustration. The company provided me with what turned out to be fake tracking numbers, causing unnecessary delays and confusion. I was told one day that the shipment was being handled by UPS, only to be informed the next day that it was actually DHL. This inconsistency and lack of transparency left me feeling like I had been scammed. It's important to remember that online reviews and testimonials can significantly influence a potential customer's decision whether or not to use a product or service. Maintain the truthful aspects of the review including the disappointment expressed by the user, and the issues faced with the tracking numbers.

These individuals are scammers

My assessment for alibris.com These individuals are scammers, I purchased a e-book and for the previous one week they hold giving me faux monitoring numbers. 420381119241999996318800705074 however yesterday you stated it was UPS and as we speak it’s DHL

Redefining Exceptional Service: My Journey with Alibris.com

Diving into the realm of online shopping, I stumbled upon alibris.com in pursuit of a rare book that had eluded me for ages. Despite initial doubts, I took the plunge and placed an order. Yet, my hopes were quickly dashed as days turned to weeks, and frustration brewed within me. Like a ship lost at sea, I faced the storm of conflicting tracking numbers, leading to a whirlwind of doubt. However, amidst the chaos, a glimmer of hope emerged. Alibris.com's customer service team swept in like a beacon of light, assuring me with unwavering empathy and transparency. Their dedication to resolving my concerns shone through as they navigated through the logistics maze, illuminating a path forward. As days turned to nights, their commitment never wavered. The once turbulent waters now calmed, revealing a newfound trust and understanding between us. The journey, though rocky, paved the way for a deeper connection, rooted in genuine care and devotion to customer satisfaction. In retrospect, what began as a tale of uncertainty blossomed into a testament of resilience and fortitude. Alibris.com not only delivered the book I sought but also instilled in me a profound sense of gratitude for their unwavering support. Their actions spoke louder than words, turning a skeptic into a loyal patron. To anyone navigating through the tumultuous seas of online shopping, I urge you to consider alibris.com not just as a retailer but as a partner in your quest for literary treasures. In a world where doubt lingers at every turn, let Alibris.com be your guiding light, illuminating the path to exceptional service and unwavering dedication.

Exceptional Customer Service and Diverse Book Collection

As an avid reader, I'm thrilled to share my experience with alibris.com. Their diverse collection of books, including hard-to-find titles, has always impressed me. Additionally, the customer service team went above and beyond to assist me in finding the perfect edition of "Flowers for Algernon" after a mix-up in my order. Despite a small issue with pricing discrepancies, the staff promptly resolved the matter and ensured that I received a refund for the error. I was initially concerned about accessing epub format ebooks, but the team clarified the process and guided me through using their proprietary program with ease. The convenience of having access to my ebooks through their platform has made my reading experience even more enjoyable. With their exceptional customer service and extensive book collection, I cannot recommend alibris.com enough to book lovers everywhere. A big thanks to the team for their dedication to customer satisfaction!

Exemplary Customer Service and Effortless Refunds

When I initially encountered BookEmporium.com, I was a hesitant buyer due to a previous disappointing experience with another online bookstore. However, their seamless purchasing process and extensive selection of ePub format e-books caught my eye, and I decided to give them a try. To my delight, I found that BookEmporium.com not only provided a user-friendly platform for accessing e-books, but their customer service went above and beyond to rectify any issues promptly. One instance stands out when I mistakenly received a study guide instead of a novel; their swift refund process and genuine concern for customer satisfaction left me thoroughly impressed. Moreover, despite a minor discrepancy in the listed prices, BookEmporium.com proved their transparency by ensuring that I was only charged the correct amount for my purchase. Their efficient automatic refund system for e-book transactions alleviated any concerns I had, showcasing their dedication to customer care. In light of their exceptional service and commitment to resolving issues efficiently, I am delighted to recommend BookEmporium.com to avid readers seeking a hassle-free e-book shopping experience. Thank you, BookEmporium.com, for restoring my faith in online bookstores!

Redefining eBook Shopping: A Remarkable Experience at alibris.com

Are you tired of the same old runaround when it comes to buying eBooks? Look no further than alibris.com! I was hesitant at first, given my past experiences elsewhere, but this platform has truly changed the game for me. Their seamless process ensures top-notch service from start to finish. No more hassle with accessing your eBooks – with alibris.com, it's a breeze. Their proprietary program guarantees a smooth and enjoyable reading experience every time. What truly sets alibris.com apart is their attention to detail. Despite a minor pricing discrepancy in my order history, their quick resolution and reliability put my mind at ease. Plus, receiving a classroom study guide by mistake was swiftly rectified with a hassle-free refund process – talk about customer care! I can't recommend alibris.com enough for all your eBook needs. Trust me, this is a game-changer in the world of online book shopping. Thank you, alibris.com, for restoring my faith in a seamless eBook shopping experience!

Alibris.com Surpasses Expectations: A Genuine Book Lover’s Dream

As an avid reader, I'm always on the lookout for unique and hard-to-find books. After stumbling upon Alibris.com, I was initially hesitant due to some negative reviews I had read. However, I decided to give it a try, and I'm so grateful that I did. My first purchase involved three books that I had been searching for everywhere. To my delight, the ordering process was smooth, and I received timely confirmation. Although there was a slight hiccup with the shipping of one book, the customer support team was incredibly helpful and resolved the issue promptly. What truly sets Alibris.com apart is their dedication to authenticity. When one of the books I received raised suspicion, I reached out to their support team. Not only were they understanding, but they went above and beyond to address my concerns. They initiated an investigation, confirmed that the book was indeed counterfeit, and took immediate action. Not only did they issue a full refund, but they also assured me that they would further vet their suppliers to prevent such occurrences in the future. Their transparency and commitment to customer satisfaction were truly commendable. In the end, my experience with Alibris.com exceeded my expectations. The vast selection of books, coupled with their outstanding customer service, has made me a loyal customer. I highly recommend Alibris.com to fellow book enthusiasts who value authenticity and exceptional service.