Introduction

Alibris.com is an online marketplace for new and used books, music, and movies. Founded in 1998, Alibris.com has been a pioneer in the online retail space, connecting millions of buyers and sellers from around the world. Its goal is to provide customers with a vast selection of high-quality products, exceptional customer service, and competitive prices.

Pros and Cons

Pros:
  • Large selection of new and used products
  • Competitive prices
  • Easy to navigate website
  • Excellent customer service
Cons:
  • Shipping can be slow in some cases
  • Some items may be overpriced
  • Product descriptions may be incomplete

User Experience

Alibris.com provides a great user experience. The website is easy to navigate, and the search function is intuitive, making it easy for users to find the products they are looking for. The product pages are well-designed, and the information provided is comprehensive. The checkout process is quick and easy, and customers can access their order history and status at any time.

Pricing and Value for Money

Alibris.com is known for its competitive pricing. However, some items may be overpriced compared to other online marketplaces. Customers can find great deals on used products, and the value for money is generally good.

Alternatives

Alibris.com faces stiff competition from other online marketplaces such as Amazon, eBay, and AbeBooks. These platforms offer similar products at competitive prices and are worth considering.

Customer Service

Alibris.com has an excellent customer service team that is responsive and helpful. Customers can contact them via phone, email, or live chat for assistance with any issues. Alibris.com also has an extensive FAQ section that provides answers to commonly asked questions.

Product Quality and Selection

Alibris.com has a vast selection of new and used products, including books, music, and movies. The quality of the products is generally good, with accurate product descriptions and images provided on the website. However, some used products may have signs of wear and tear.

Website Usability

Alibris.com has a well-designed website that is easy to navigate. The search function is intuitive, and customers can use filters to refine their search. The checkout process is quick and easy, and users can access their order history and status at any time.

Returns and Exchanges

Alibris.com has a comprehensive returns policy that allows customers to return products within 60 days of purchase for a refund or exchange. The returns process is straightforward, and customers are responsible for the cost of return shipping.

Promotions and Discounts

Alibris.com offers promotions and discounts on a regular basis, including free shipping promotions and discounts on specific products. Customers can also sign up for the Alibris.com newsletter to receive exclusive offers and discounts.

Reputation

Alibris.com has a good reputation in the online retail space, with positive customer reviews and ratings on independent review websites. The company has been in business for over 20 years and is well-established in the industry.

Payment Options

Alibris.com accepts various payment options, including credit cards, PayPal, and Alibris.com gift certificates.

Loyalty Programs

Alibris.com does not offer a loyalty program at this time.

Customer Reviews

Customers have generally positive reviews of Alibris.com, with the platform receiving high ratings for its selection, pricing, and customer service. However, some customers have reported issues with shipping times and product descriptions.

Community Involvement

Alibris.com is involved in community initiatives and charitable causes. The company supports literacy programs and has partnered with organizations such as Books for Africa and Better World Books.

Shipping and Costs

Alibris.com offers various shipping options, including standard, expedited, and international shipping. Shipping costs vary depending on the product and location, and customers can calculate the cost of shipping during the checkout process. Some items may also be eligible for free shipping promotions.

Surbhi Gupta Senior News Reporter

Hi, I'm Surbhi Gupta, currently working as a Senior News Reporter at Askmeoffers.com. With a Bachelor's Degree in Mass Communication and Journalism, I started my career in 2012 as a content writer at BPT...

Alibris Recent User Reviews

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Reviewer Name: PJ

Review Submission Date: 16-07-2019

Review Title: Order 5 books from them weeks ago…not delivered yet!
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Review Description: Order 5 books from them weeks ago, was told they would be here by a range of dates, it's already 5 days beyond that end date and they have just informed me they have yet to even post them yet. This is disgraceful and unethical. Very disappointed, I certainly will think twice before using them again. Be careful.

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Reviewer Name: Lynn Alwan

Review Submission Date: 16-07-2019

Review Title: Absurd Shipping Cost
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Review Description: In what world does shipping 100$ worth of books cost 600$?

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Reviewer Name: Tom Allain

Review Submission Date: 16-07-2019

Review Title: Outstanding!
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Review Description: I recently ordered the book "A Great and Noble Scheme" from Alibris. I was told the book was in "like new" condition. It wasn't "like new," it was new. I doubt even the experts on CSI or NCIS could have found wear on the book. If I have a chance to order from them again I won't hesitate.

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Reviewer Name: A. Zandbergen

Review Submission Date: 16-07-2019

Review Title: This is another one of those wrong…
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Review Description: This is another one of those wrong address reviews. Do not buy from this company - THEY do not care. "it's not our fault" excuse gets pretty old. I contact alibris within 30 seconds after I placed an order with the wrong address and then contacted the actual book seller and I got crickets. Buy somewhere else please.

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Reviewer Name: Tom Lyden

Review Submission Date: 16-07-2019

Review Title: Never Again
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Review Description: Never Again. No delivery, no order tracking and no service. Alibris does not have anything going for them when it comes to Customer Care or Caring About the Customer. You can send them and e-mail and instead of responding to your need, they just say wait a while and it may come and, bye the way, don't tie us up by sending another e-mail. I am now off to get help from my CC Company.

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Reviewer Name: Thomas

Review Submission Date: 16-07-2019

Review Title: Beware of Alibris
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Review Description: Delivery is promised for 21-23 days after payment and shipping. No delivery after more than 3 weeks.

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Reviewer Name: KK

Review Submission Date: 16-07-2019

Review Title: No good solution from Customer Service offered!
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Review Description: Worst online book seller, EVER. We had a problem with a delivery--not their fault--and asked for a "store credit," but was told via an email that it would not be possible.

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Reviewer Name: Omar G.

Review Submission Date: 16-07-2019

Review Title: Alibris is actually reliable!!
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Review Description: Despite all the negative reviews, I went and bought from this website. I ordered a volume of manga from the actual seller Alibris for a really good price, and it came new and in perfect condition. The only issue was that it arrived after a month and 11 days, which is due to the pandemic so I can't complain. I, however, complained since I'm so impatient lol But their customer service replied quickly and they were pretty helpful and nice.

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Reviewer Name: NIcole Clements

Review Submission Date: 16-07-2019

Review Title: Multiple Cancellations of Books Ordered :(
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Review Description: I spent a considerable amount of time searching for books at a great price and shipping. It was very disappointing to have 2 books I ordered canceled without explanation. More software should be in place to make sure book is actually available when ordered and paid for.

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Reviewer Name: Marina Baptista Rosa

Review Submission Date: 16-07-2019

Review Title: Wrong book TWICE
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Review Description: My 1st time with Alibris: I bought a book which the description clearly said "language: english". Got a book in German. I returned the item, got a refund. Decided to give them another chance. 2nd time: Bought the same book, this time with another seller from Alibris. Again, the description said "language: English". Received a book in German again. Their lack of disorganization is insane. After 2 failed purchases I will never again lose my time with Alibris. Never buying again.
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