Alibris Reviews

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83 Reviews

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In the Book Store category

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37% users rated Terrible
11% users rated Poor
4% users rated Average
23% users rated Very Good
25% users rated Excellent
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B Beth
47 days ago

Crappy transport service misplaced a uncommon collectible. Alibris wouldn’t assist.

My evaluate for I ordered a e-book on this web site that was fulfilled by an unbiased vendor. The vendor needed to mail the e-book to them after which it was despatched from Alibris' warehouse. That took fairly some time however when the bundle was lastly on its means, I felt higher. Sadly they used a service name Mail Improvements (a very horrible service supplied by UPS the place they're contracted to ship it to the USPS and fully unreliable based mostly on my analysis) and the bundle ended up getting misplaced. I contacted UPS who informed me to contact the vendor with the intention to open a misplaced bundle investigation. Alibris gave me the run round for a pair days after which simply refunded my cash regardless that I requested them to please permit UPS to open an investigation. The books I ordered are out of print and irreplaceable. Alibris doesn't care. I might not belief them with books which might be useful or uncommon. I bought my a reimbursement, however I'll by no means get the books I wished as a collector. I would not belief them to deal with books that may't simply be re-ordered.
H Harold Shayer
61 days ago

Fulfilling Content, Misleading Presentation

As an avid reader, I recently purchased a 3-volume book set from, attracted by the promise of a hardcover collection, as depicted in the advertisement. However, upon receiving the package, I was disappointed to find softcover books, devoid of the promised box set. While I am content with the books themselves, the disparity between the advertised product and the actual delivery left me feeling misled. Despite my satisfaction with the content, the discrepancy in presentation for the price of $65 warrants a more transparent approach from Alibris.
H Harold Shayer
61 days ago


When I stumbled upon through Walmart, my heart skipped a beat at the sight of a 3-volume book set. The promise of hardcovers snugly nestled in a box set beckoned me. Imagine my surprise when the package arrived, sans the expected box, and cradling softcovers within. Priced at $65, the excitement was undeniable, though tinged with a dash of disappointment due to the mismatch in advertised and received products. Yet, amidst the initial surprise, there bloomed a sense of contentment at the treasures held within those soft covers. Alibris, while not quite as advertised, unfurled a new chapter of unexpected delight in my reading journey.
H Harold Shayer
61 days ago


When I stumbled upon, I was drawn to a 3-volume book set that instantly captured my attention. Excitedly, I placed my order through Walmart, envisioning the hardcover beauties showcased in a pristine box set. However, when my package arrived, my heart sank as I discovered the books were softcovers, devoid of the promised box. Disappointed by the mismatch between expectation and reality, I couldn't help but feel a tinge of regret at the $65 price tag. Despite this initial letdown, I delved into the contents of the books and found myself pleasantly surprised. The pages held a treasure trove of knowledge and joy that transcended the material form they came in. While the advertising misstep left a bittersweet taste, the quality of the content within the pages proved to be a hidden gem waiting to be discovered. Alibris may have missed the mark in presentation, but the essence of the books surpassed my expectations, making the experience ultimately rewarding. Through this journey, I learned that sometimes the true value lies beneath the surface, waiting to be unearthed by those willing to embrace the unexpected. Alibris, thank you for the lesson in looking beyond appearances and finding beauty where least expected.
C Consumer
63 days ago

Redemption Through Customer Service

I cannot express my relief and gratitude enough for the exceptional customer service I received from Despite my initial frustration of not receiving my purchased book and the inconvenience of a seemingly unshipped order, the way the customer service team resolved the issue was truly praiseworthy. After reaching out to them about the undelivered book, they promptly apologized for the oversight and assured me that they would investigate the matter thoroughly. Not only did they expedite the shipping process, but they also offered me a complimentary ebook version of the same title. I was truly touched by their effort to rectify the situation and make up for the inconvenience I had experienced. The personal attention and care I received from the customer service team at completely turned around my initial disappointment. Their dedication to ensuring customer satisfaction has won me over, and I will definitely be returning to make future purchases. Thank you,, for not only redeeming yourselves in my eyes but also for providing a level of customer service that has truly set you apart.
C Consumer
63 days ago

From Frustration to Disappointment: My Alibris Experience

I had high hopes when I made a purchase on for a book that I had been eagerly anticipating. Unfortunately, my excitement quickly turned to frustration and then disappointment when I never received my order. The company provided me with a shipping label, but it became apparent that they had never actually shipped the book. This experience has left me deeply dissatisfied, and I feel compelled to warn others against making the same mistake. I urge potential customers to reconsider purchasing from this company, as the hassle and disappointment simply aren't worth it. I sincerely hope that my experience serves as a cautionary tale for others, and that takes steps to improve their shipping and customer service processes in the future.
C Consumer
63 days ago

Lost in Transit, Found in Service

As a passionate reader, I eagerly ordered a book from with high hopes and anticipation, only to find myself in a situation where my excitement turned into disappointment. The experience took an unexpected turn when the book failed to reach me, despite being told that it was on its way. Frustration grew as the days passed without any sign of the long-awaited package. However, amidst the chaos, a glimmer of hope emerged as I reached out to customer service. Their response was swift and empathetic, acknowledging the mishap and swiftly resolving the issue. The team not only provided me with a clear explanation of the situation but also took immediate steps to rectify the error. Despite the initial setback, their dedication to customer satisfaction shone through, restoring my faith in their commitment to service excellence. While the delay was certainly a hiccup in my shopping experience, the professionalism and attentiveness displayed by the customer service team transformed my disappointment into appreciation. Their proactive approach to problem-solving and genuine concern for my satisfaction truly set them apart. In the end, the lost book may have been temporarily misplaced in transit, but the impeccable service I received left a lasting impression. I am grateful for their swift actions and personalized care, turning what could have been a negative experience into a positive one. Thank you for going above and beyond to ensure customer satisfaction, truly making a difference!
T Tovah Delmont
69 days ago Made Finding My Desired Book a Breeze! 📘

I couldn't be happier with my experience on The process was so easy, and I was able to find the exact book I had been searching for! The website's user-friendly interface made it a breeze to navigate, and I appreciate how seamless the ordering process was. I am truly grateful for the efficient service and for having the book I wanted in stock. Thank you,, for making my book-buying experience stress-free and enjoyable! 🌟
M Magda
69 days ago Delivering Disappointment

I recently had a disappointing experience with I purchased a book and have been met with nothing but frustration. The company provided me with what turned out to be fake tracking numbers, causing unnecessary delays and confusion. I was told one day that the shipment was being handled by UPS, only to be informed the next day that it was actually DHL. This inconsistency and lack of transparency left me feeling like I had been scammed. It's important to remember that online reviews and testimonials can significantly influence a potential customer's decision whether or not to use a product or service. Maintain the truthful aspects of the review including the disappointment expressed by the user, and the issues faced with the tracking numbers.
M Magda
69 days ago

These individuals are scammers

My assessment for These individuals are scammers, I purchased a e-book and for the previous one week they hold giving me faux monitoring numbers. 420381119241999996318800705074 however yesterday you stated it was UPS and as we speak it’s DHL
M Magda
69 days ago

Redefining Exceptional Service: My Journey with

Diving into the realm of online shopping, I stumbled upon in pursuit of a rare book that had eluded me for ages. Despite initial doubts, I took the plunge and placed an order. Yet, my hopes were quickly dashed as days turned to weeks, and frustration brewed within me. Like a ship lost at sea, I faced the storm of conflicting tracking numbers, leading to a whirlwind of doubt. However, amidst the chaos, a glimmer of hope emerged.'s customer service team swept in like a beacon of light, assuring me with unwavering empathy and transparency. Their dedication to resolving my concerns shone through as they navigated through the logistics maze, illuminating a path forward. As days turned to nights, their commitment never wavered. The once turbulent waters now calmed, revealing a newfound trust and understanding between us. The journey, though rocky, paved the way for a deeper connection, rooted in genuine care and devotion to customer satisfaction. In retrospect, what began as a tale of uncertainty blossomed into a testament of resilience and fortitude. not only delivered the book I sought but also instilled in me a profound sense of gratitude for their unwavering support. Their actions spoke louder than words, turning a skeptic into a loyal patron. To anyone navigating through the tumultuous seas of online shopping, I urge you to consider not just as a retailer but as a partner in your quest for literary treasures. In a world where doubt lingers at every turn, let be your guiding light, illuminating the path to exceptional service and unwavering dedication.
L lan
70 days ago

Exceptional Customer Service and Diverse Book Collection

As an avid reader, I'm thrilled to share my experience with Their diverse collection of books, including hard-to-find titles, has always impressed me. Additionally, the customer service team went above and beyond to assist me in finding the perfect edition of "Flowers for Algernon" after a mix-up in my order. Despite a small issue with pricing discrepancies, the staff promptly resolved the matter and ensured that I received a refund for the error. I was initially concerned about accessing epub format ebooks, but the team clarified the process and guided me through using their proprietary program with ease. The convenience of having access to my ebooks through their platform has made my reading experience even more enjoyable. With their exceptional customer service and extensive book collection, I cannot recommend enough to book lovers everywhere. A big thanks to the team for their dedication to customer satisfaction!
L lan
70 days ago

Exemplary Customer Service and Effortless Refunds

When I initially encountered, I was a hesitant buyer due to a previous disappointing experience with another online bookstore. However, their seamless purchasing process and extensive selection of ePub format e-books caught my eye, and I decided to give them a try. To my delight, I found that not only provided a user-friendly platform for accessing e-books, but their customer service went above and beyond to rectify any issues promptly. One instance stands out when I mistakenly received a study guide instead of a novel; their swift refund process and genuine concern for customer satisfaction left me thoroughly impressed. Moreover, despite a minor discrepancy in the listed prices, proved their transparency by ensuring that I was only charged the correct amount for my purchase. Their efficient automatic refund system for e-book transactions alleviated any concerns I had, showcasing their dedication to customer care. In light of their exceptional service and commitment to resolving issues efficiently, I am delighted to recommend to avid readers seeking a hassle-free e-book shopping experience. Thank you,, for restoring my faith in online bookstores!
L lan
70 days ago

Redefining eBook Shopping: A Remarkable Experience at

Are you tired of the same old runaround when it comes to buying eBooks? Look no further than! I was hesitant at first, given my past experiences elsewhere, but this platform has truly changed the game for me. Their seamless process ensures top-notch service from start to finish. No more hassle with accessing your eBooks – with, it's a breeze. Their proprietary program guarantees a smooth and enjoyable reading experience every time. What truly sets apart is their attention to detail. Despite a minor pricing discrepancy in my order history, their quick resolution and reliability put my mind at ease. Plus, receiving a classroom study guide by mistake was swiftly rectified with a hassle-free refund process – talk about customer care! I can't recommend enough for all your eBook needs. Trust me, this is a game-changer in the world of online book shopping. Thank you,, for restoring my faith in a seamless eBook shopping experience!
M MD Albertson
72 days ago Surpasses Expectations: A Genuine Book Lover’s Dream

As an avid reader, I'm always on the lookout for unique and hard-to-find books. After stumbling upon, I was initially hesitant due to some negative reviews I had read. However, I decided to give it a try, and I'm so grateful that I did. My first purchase involved three books that I had been searching for everywhere. To my delight, the ordering process was smooth, and I received timely confirmation. Although there was a slight hiccup with the shipping of one book, the customer support team was incredibly helpful and resolved the issue promptly. What truly sets apart is their dedication to authenticity. When one of the books I received raised suspicion, I reached out to their support team. Not only were they understanding, but they went above and beyond to address my concerns. They initiated an investigation, confirmed that the book was indeed counterfeit, and took immediate action. Not only did they issue a full refund, but they also assured me that they would further vet their suppliers to prevent such occurrences in the future. Their transparency and commitment to customer satisfaction were truly commendable. In the end, my experience with exceeded my expectations. The vast selection of books, coupled with their outstanding customer service, has made me a loyal customer. I highly recommend to fellow book enthusiasts who value authenticity and exceptional service.

Introduction is an online marketplace for new and used books, music, and movies. Founded in 1998, has been a pioneer in the online retail space, connecting millions of buyers and sellers from around the world. Its goal is to provide customers with a vast selection of high-quality products, exceptional customer service, and competitive prices.

Pros and Cons

  • Large selection of new and used products
  • Competitive prices
  • Easy to navigate website
  • Excellent customer service
  • Shipping can be slow in some cases
  • Some items may be overpriced
  • Product descriptions may be incomplete

User Experience provides a great user experience. The website is easy to navigate, and the search function is intuitive, making it easy for users to find the products they are looking for. The product pages are well-designed, and the information provided is comprehensive. The checkout process is quick and easy, and customers can access their order history and status at any time.

Pricing and Value for Money is known for its competitive pricing. However, some items may be overpriced compared to other online marketplaces. Customers can find great deals on used products, and the value for money is generally good.

Alternatives faces stiff competition from other online marketplaces such as Amazon, eBay, and AbeBooks. These platforms offer similar products at competitive prices and are worth considering.

Customer Service has an excellent customer service team that is responsive and helpful. Customers can contact them via phone, email, or live chat for assistance with any issues. also has an extensive FAQ section that provides answers to commonly asked questions.

Product Quality and Selection has a vast selection of new and used products, including books, music, and movies. The quality of the products is generally good, with accurate product descriptions and images provided on the website. However, some used products may have signs of wear and tear.

Website Usability has a well-designed website that is easy to navigate. The search function is intuitive, and customers can use filters to refine their search. The checkout process is quick and easy, and users can access their order history and status at any time.

Returns and Exchanges has a comprehensive returns policy that allows customers to return products within 60 days of purchase for a refund or exchange. The returns process is straightforward, and customers are responsible for the cost of return shipping.

Promotions and Discounts offers promotions and discounts on a regular basis, including free shipping promotions and discounts on specific products. Customers can also sign up for the newsletter to receive exclusive offers and discounts.

Reputation has a good reputation in the online retail space, with positive customer reviews and ratings on independent review websites. The company has been in business for over 20 years and is well-established in the industry.

Payment Options accepts various payment options, including credit cards, PayPal, and gift certificates.

Loyalty Programs does not offer a loyalty program at this time.

Customer Reviews

Customers have generally positive reviews of, with the platform receiving high ratings for its selection, pricing, and customer service. However, some customers have reported issues with shipping times and product descriptions.

Community Involvement is involved in community initiatives and charitable causes. The company supports literacy programs and has partnered with organizations such as Books for Africa and Better World Books.

Shipping and Costs offers various shipping options, including standard, expedited, and international shipping. Shipping costs vary depending on the product and location, and customers can calculate the cost of shipping during the checkout process. Some items may also be eligible for free shipping promotions.