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30% users rated Excellent
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Review article published on: 20 Jun 2019

Last updated by on 30 Jan 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Oct 2022 2.5 1.3 1 5 2.4 4.2
Nov 2022 5 1.4 1 4.8 5 2.8
Dec 2022 1.6 5 5 5 5 5
Jan 2023 5 1.4 1.9 2 5 3.4
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Detailed Aliexpress Review by

Introduction

Aliexpress is a website that offers a wide variety of goods, from clothing to electronics, at wholesale prices. Alibaba Group founded the company in 2010. It’s an excellent resource for small businesses and individuals looking to purchase items in bulk. However, as with any online purchase, there is always the potential for scams. In this editorial review, we will look closely at Aliexpress to see if it is a reputable website for making purchases. We will also provide tips on how to avoid scams when using the site.

Aliexpress Standout Features

Some of the standout features of Aliexpress include:
  1. A wide variety of product categories: Aliexpress offers a vast selection of products, from electronics to fashion to home and garden items.
  2. Low prices: Aliexpress is known for offering low prices on its products.
  3. Buyer protection policy: Aliexpress offers a buyer protection policy that covers buyers in case of fraud or defective items.
  4. Extensive selection: Aliexpress offers an extensive selection of products, making it easy to find the perfect item.

Aliexpress Pros and Cons

However, like any marketplace, there are pros and cons to using Aliexpress.
                  PROS                       CONS
  Wide variety of products        Long shipping times
  Competitive prices   Fake or poor-quality products   
  Convenient shopping

Why Should you Use Aliexpress?

There are many reasons to use Aliexpress.
  1. For one, it is a great way to find good deals on items you may not find elsewhere. It is also a great place to buy in bulk, saving you money in the long run.
  2. Additionally, the customer service on AliExpress is generally excellent, so you can feel confident that you will be able to get help if you need it.
  3. Overall, AliExpress is an excellent option for anyone looking for a good deal on products or needing to buy in bulk.

Aliexpress Website Performance

Aliexpress is one of the world’s largest online marketplaces. It offers a platform for businesses to connect with customers from around the globe. The company has been operating for over 10 years and has built a reputation as a reliable source of quality products at competitive prices. In recent years, however, there have been reports of increased scams and fraud on the site. This has led to some customers questioning the safety of using Aliexpress. Our research shows that Aliexpress is still a safe and reliable place to shop online. However, we also believe that the company needs to do more to address the issue of scams and fraud on its platform. We recommend that customers exercise caution when shopping on the site and only deal with reputable sellers.

Aliexpress's Outstanding Customer Support

Aliexpress is one of the world’s largest online marketplaces. It offers a vast selection of products at very competitive prices. However, its customer support is not as good as it could be. There are many complaints about the quality of Aliexpress’ customer support. Most of the complaints are about the lack of response from customer service representatives. There have also been reports of rude and unprofessional behaviour from customer service reps. It cannot be easy to get in touch with Aliexpress customer support. The best way to contact them is through their online form or by email. However, even this can be a frustrating experience as responses are often slow or non-existent. If you need to contact Aliexpress customer support, be prepared for a long and frustrating process. Likely, you won’t get the help you need promptly, if at all.

Aliexpress Pricing

Aliexpress is one of the world’s largest online marketplaces. It features millions of products from over a hundred thousand sellers worldwide. Aliexpress offers various product categories, including clothing, electronics, and home goods. Prices on Aliexpress are generally very competitive, and the site offers many discounts and coupons to help save even more money. In general, we were very impressed with the prices on Aliexpress. The site is an excellent resource for finding great deals on various products.

Aliexpress Ease of Use

Aliexpress is one of the most user-friendly eCommerce platforms available today. The website is easy to navigate, and plenty of helpful tools help users find what they're looking for. The search function on Aliexpress is potent, allowing users to find exactly what they're looking for easily. The advanced search options allow users to narrow their search results even further, making it easy to find precisely what they need. The product listings on Aliexpress are also very user-friendly. Each listing includes plenty of information about the product, including photos, descriptions, customer reviews, and more. This makes it easy for users to make an informed decision about whether or not a product is right for them. Overall, Aliexpress is a highly user-friendly eCommerce platform that makes it easy for users to find and purchase the products they need.

Aliexpress User Reliability

Aliexpress is a Chinese online retailer that offers various products, including electronics, beauty products, apparel, and more. The site has grown in popularity, especially among American shoppers looking for good deals on quality items. One thing that makes Aliexpress so appealing is the user-friendly interface and the fact that it offers a lot of buyer protection measures. For example, if you're unhappy with an item you've purchased, you can return it within 15 days for a full refund. You can also leave feedback for sellers, which helps to create a sense of accountability and transparency. Overall, Aliexpress is an excellent option for good deals on quality items. Just be sure to research before purchasing and be patient with shipping times.

Aliexpress Return and Refund Policy

If you're unsatisfied with an item you've received from Aliexpress, you can return it within 15 days of delivery for a refund or replacement. To start a return, contact customer service, and they will help you through the process. All returns must be in their original condition and packaging. You can also request a refund or replacement if an item arrives damaged or defective. In this case, you must contact customer service within 24 hours of receiving the item and provide photos of the damage or defect. Aliexpress will review your request and determine if a refund or replacement is warranted. Overall, Aliexpress has a relatively reasonable return and refund policy. However, reading the fine print before making any online purchase is always important!

Alibaba Alternatives and Comparison

There are a few alternatives to Aliexpress.com that provide similar services.
  1. One such alternative is DHgate.com. DHgate is a Chinese online shopping website similar to Aliexpress.com. It offers various products, including electronics, clothes, and footwear.
  2. Another alternative is Taobao.com. Taobao is also a Chinese online shopping website that offers a wide range of products. However, Taobao focuses more on clothing and accessories than on electronics, as Aliexpress.com does.
  3. Finally, there is Amazon.com. Amazon is not a Chinese website, but it is one of the largest online retailers in the world. It offers millions of products, including many found on Aliexpress.com and other Chinese websites.

Recent Improvements to the Website

The website has been in operation since 2010 and has undergone various improvements over the years. Some of the recent improvements to the website include:
  1. Improved search functionality: Customers can now easily search for products on Aliexpress.com using various filters such as price, product type, etc.
  2. Enhanced product listings: Businesses can now provide more information about their products on Aliexpress.com, which helps customers make informed purchase decisions.
  3. Improved customer support: Aliexpress.com has introduced live chat support for customers to get help with any issue they may have while using the website.

Recent News

Alibaba's international arm is spending millions to expand into South Korea.

Alibaba's international arm is spending millions to expand into South Korea. The Chinese e-commerce giant is looking to tap into the Korean market with a new office in Seoul and a $500 million investment fund. Alibaba has been making inroads into the Korean market for some time now. In 2014, the company invested $50 million in Coupang, a Korean e-commerce startup. Alibaba also launched a joint venture with Korea's CJ Group in 2015, CJ Alipay, allowing Koreans to use Alipay's payment platform when shopping on CJ's e-commerce sites. With a new office in Seoul and a $500 million investment fund, Alibaba is looking to further tap into the Korean market. The company plans to use the fund to invest in Korean startups and help them grow their businesses. Alibaba also wants to work with Korean retailers and brands to help them sell their products on its e-commerce platforms. With its deep pockets and expansive reach, Alibaba is well-positioned to make a big splash in the Korean market. And with Korea's booming e-commerce industry, there's no doubt that Alibaba is eyeing this market as a significant growth opportunity.

My Final Verdict

Aliexpress is a great way to get your hands on some of China's latest and most excellent products. The prices are unbeatable, and the selection is vast. However, you should remember a few things before making a purchase. First, not all sellers on Aliexpress are created equal. There are a lot of scammers out there who are looking to take advantage of unsuspecting buyers. Do your homework and only buy from sellers with good feedback scores. Second, shipping times can be long, so Aliexpress may not be the best option if you need something quickly. And finally, remember that you usually get what you pay for – so don't expect top-quality goods at rock-bottom prices. With that said, Aliexpress is still a great place to find deals on everything from electronics to fashion accessories. Just be sure to exercise caution and use common sense when shopping.  

Recommended by 125226+ verified customers on Trustpilot

'Good'
Based on 125226 reviews

Aliexpress Recent User Reviews

User Rating

5 stars

171

4 stars

18

1 stars

371

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Reviewer Name: Anonymous

Review Submission Date: 2021-02-27

Review Title: Wow AliExpress coupons are working
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Review Description: Hi I am Ankit and I recently purchased drone from AliExpress i was searching for coupon codes so that I can save some money and I was excited to find askmeoffers . I save flat 35$ on my order . The drone got delivered in 2 weeks

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Reviewer Name: Daniel Strange

Review Submission Date: 2023-01-15

Review Title: Do not buy from this company if there’s…
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Review Description: Do not buy from this company if there’s a problem you have no chance of getting your money back the item I purchased was faulty when I requested a refund they said I hadn’t but batteries in it really!Then they wanted video proof which I send clearly show it does not work refund refused DISGUSTING

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Reviewer Name: Vienessa Goodwin

Review Submission Date: 2023-01-15

Review Title: Excellent quality of product
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Review Description: Excellent quality of product, well packaged and fast shipping. I do not consider delays after item is sent as this is out of the hands of the seller. Bad reviews due to shipping should be ignored. Was not expecting such good quality for such a cheap price.

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Reviewer Name: Selena

Review Submission Date: 2023-01-14

Review Title: After you paid you are on your own
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Review Description: After you paid you are on your own. No service, no return approved for me. I have got some products that were not useful, and could not return at all. The products arrived late. In 3 other orders ordered gifts for holidays more than 6 weeks no product. I tried to initiate a refund the claim goes to the initial every 10 days. This is truly a service that no one wants. I will never use Aliexpress again, they are seriously violating the rules of buyers.

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Reviewer Name: MARIO Padurariu

Review Submission Date: 2023-01-14

Review Title: This site is a mess
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Review Description: This site is a mess. Some sellers just steals and cheats the costumes. Many products do not correspond to the description. The prices is like as gold of 24 K. And you cant speak with a human person to find the help. AVOID THIS SITE. DO NOT BUY SOMETHING FROM THEY.

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Reviewer Name: Sally

Review Submission Date: 2023-01-14

Review Title: Never received a confirmation of order
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Review Description: Never received a confirmation of order. Saw these reviews after the order was placed. Paid thru Paypal so hoping my $$ will be refunded. Should have known better. Lesson learned that if it the price is way below other places, it is a scam.

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Reviewer Name: carmen shea

Review Submission Date: 2023-01-14

Review Title: No after sales service
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Review Description: No cs at all and very difficult for return -items arrived 10 days later than guarantee arrival day, but you need to pay return shipping cost to return this late products-Cannot contact the customer service at all, only robot on online chat and tried email them received email they replied you email may not be received -raise dispute for product have only 1/3 of claimed battery lift then said your dispute is invalid without explanation and closed case

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Reviewer Name: Stephen Grihault

Review Submission Date: 2023-01-13

Review Title: Product ordered from yh fashion
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Review Description: Product ordered from yh fashionProduct stuck in customs London never got to me get getting fobbed off by both companies it was only a tee shirt, asked to enter order no so AliExpress can chase, they have no interest but getting your hard earned cash

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Reviewer Name: Christina S.

Review Submission Date: 2023-01-13

Review Title: High quality products at affordable prices
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Review Description: Aliexpress has been one of my most favorite e-stores for over a year, or more! They have such a huge variety of products! I have been so impressed with both the pricing AND the great quality that goes in to everything I've ever bought. I highly recommend Aliexpress and affiliations!

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Reviewer Name: Ash

Review Submission Date: 2023-01-13

Review Title: No way to contact humans when there is a refund problem
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Review Description: I've had great experiences with AliExpress, until I bought an expensive item from a seller that didn't deliver what the photo showed. Then you realise that it is impossible to get hold of a human, and the bots aren't able to help you with anything out of the ordinary! I will be EXTREMELY weary of ordereing from that platform again!