Users Voice for AliExpress

80% users rated Terrible
3% users rated Poor
0% users rated Average
2% users rated Very Good
15% users rated Excellent
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Recommended by 119156+ verified customers on Trustpilot

Detailed AliExpress Review by AskmeOffers Editorial Team

Before making any shopping decision at AliExpress.com, it is advised to check user's reviews of the AliExpress.com product or AliExpress.com merchant itself. At AskmeOffers.com, maintain 100% genuine and authentic reviews for the AliExpress.com store and AliExpress.com services and the same you can check before your purchase. We also request every shopper to submit and write about their experiences after availing of products or services offered by an AliExpress.com merchant to help others make shopping decisions easy! Thank you.

AliExpress Recent User Reviews

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Reviewer Name: Anonymous

Review Submission Date: 27-Feb-2121

Review Title: Wow AliExpress coupons are working
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Review Description: Hi I am Ankit and I recently purchased drone from AliExpress i was searching for coupon codes so that I can save some money and I was excited to find askmeoffers . I save flat 35$ on my order . The drone got delivered in 2 weeks

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Reviewer Name: Kathy

Review Source Trustpilot

Review Submission Date: 20-Feb-2021

Review Title: Lindakayaian::::::AT::::::aol::com
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Review Description: Lindakayaian::::::AT::::::aol::com She helped me in getting my funds back.

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Reviewer Name: Jie Tong

Review Source Trustpilot

Review Submission Date: 20-Feb-2021

Review Title: They just want to sell no matter what
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Review Description: I would give no star if I could! I made an order of battery for kindle, subsequently discovered it was a wrong type. I immediately wrote to them to cancel (on the same day and the day after) without receiving a reply. 4 days later they told me it's on its way! I tried the customer service who told me they can't do anything or I wait for 10 days to open a dispute. This is terrible, never again!

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Reviewer Name: Dounia Rashid

Review Source Trustpilot

Review Submission Date: 19-Feb-2021

Review Title: If I could give it zero stars I would
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Review Description: If I could give it zero stars I would. I made three orders none of the three came it said it had been delivered to me but it wasn’t delivered to me however when I order from Amazon and when I order from other places I get them why is it that with Ali express you never get your orders and they say that it has been delivered to you although it hasn’t this is a scam I do not trust this website at all. The policy is so bad as you can’t get a refund unless you make a dispute of your bank.

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Reviewer Name: Jim

Review Source Trustpilot

Review Submission Date: 19-Feb-2021

Review Title: I received the wrong product
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Review Description: I received the wrong product. I ordered a Daiwa Tatula Elite TAEL100XS reel but received a Daiwa Tatula Elite P/F 103XS reel, which is a completely different reel. I paid $170 US and waited 4 weeks for my order to arrive and I am EXTREMELY disappointed. In order for me to get a refund they want me to pay for returning shipping charges, which is ridiculous considering that the Weihai Noda Fishing Tackle Store is responsible for shipping the wrong product. This was my first, and last, time making a purchase on AliExpress.

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Reviewer Name: Buzz

Review Source Trustpilot

Review Submission Date: 19-Feb-2021

Review Title: ATTENTION ARNAQUE-SCAM ATTENTION
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Review Description: I bought a 36V 10S4P 30Ah 500W battery and the package never arrived, the seller (Shop4052003 Store) refuses to help me to join his delivery service that he used. So after some research, I ended up finding a potential carrier, because the tracking number points me in several directions, so impossible to determine with certainty! Then, I tried to join the original delivery company anyway, but without success ... A REAL BIG JOKE !!! P.S Be careful of the cowardly and villainous thieves who squat the AliExpress platform!

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Reviewer Name: Bùi Thúy Nga

Review Source Trustpilot

Review Submission Date: 19-Feb-2021

Review Title: Awful
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Review Description: Awful Never ever order anything from them anymore I bought somethings for Christmas at 11-2020 but now 19-2-2021 I'm not get delivery yet, I check in my order said awaiting delivery and parcel still in transit but I tried in touch with stores they're answered me it's delivered and I need check post office near me I lost 18$ it's not problem but I'm want to show everyone know how bad this website-CHINA ?

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Reviewer Name: James Williams

Review Source Trustpilot

Review Submission Date: 18-Feb-2021

Review Title: Awful
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Review Description: Awful! I've tried using them 3 times and it's gone wrong twice. Once the item was never posted and this time items arrived broken. A refund was given but not to the value of what I lost. I appealed and have never heard anymore from them. Will never use again.

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Reviewer Name: Sri Lestari Tulastono

Review Source Trustpilot

Review Submission Date: 18-Feb-2021

Review Title: I order Quran Speakers 7 Colors LED…
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Review Description: I order Quran Speakers 7 Colors LED Night but the merchandise does not work. I asked for a return address so I can return it, no one responded to it. I lost my money and all I have is junk. A big lesson for me. I should have kept it in my mind that I will never receive a refund if I am not satisfied. Not like in America, if customer is not satisfied, you will receive a refund....

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Reviewer Name: Tammie Sullivan

Review Source Trustpilot

Review Submission Date: 18-Feb-2021

Review Title: Originally was not happy at all as it…
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Review Description: Originally was not happy at all as it stated delivery error. I contacted them and received email same day. They asked the proper questions and at the end it was just a one day delay. Dress looks great!

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Reviewer Name: Michelle

Review Source Trustpilot

Review Submission Date: 18-Feb-2021

Review Title: I have been waiting almost a whole…
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Review Description: I have been waiting almost a whole month on my package. There is no updated tracking and they won’t respond to my emails. I will never order from here ever again.

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Reviewer Name: Allen Sinclair

Review Source Trustpilot

Review Submission Date: 18-Feb-2021

Review Title: warning
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Review Description: warning - fraud digi delivery - found multiple users with profiles on my issued product. product credential detail then invalidated at c. 24h. seller non responsive. product page then seller shop disappeared.

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Reviewer Name: Archerry ochoco

Review Source Trustpilot

Review Submission Date: 18-Feb-2021

Review Title: The Best Online Shopping Site For Me!!!
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Review Description: This is my favorite site for online shopping. They have a wide variety of merchandise and stores to choose from. There are some cheap and there are some really expensive, but the best part of all is, it is worth every penny. The customer service is very very helpful and the response is also fast to any kind of problems, refunds, and disputes you come across. I have been shopping on this site since 2017 and I am still loving it!!!

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Reviewer Name: Bryan

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: I have used Aliexpress for several…
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Review Description: I have used Aliexpress for several years now. I have had very few problems with sellers but when I have Aliexpress has been fast to address the issue and does not favor the seller but as they should look at the facts and favor the buyer. The delivery times are longer because items come from China but very fast shipping for coming from China. Most of the time you get the lowest price compared to other sites.

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Reviewer Name: True Blue

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: General comments
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Review Description: i use Aliexpress a lot. Never had any problems with service - albeit time to deliver is generally long (1- 3 months)...excellent quality items, particularly in electric/electronic items

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Reviewer Name: Brandi

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: Beware of scammers
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Review Description: Terrible complete rip off. Provides false tracking numbers and complete your orders so seller can receive your money even when you file a dispute. You’ll never get your package and they’ll keep your money.

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Reviewer Name: JOANN SINGELTON

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: Ordered a product that requires an app…
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Review Description: Ordered a product that requires an app to run it. The vendor I believe used a pirated app. Paid $1500 and now cant get any responses from Ali express customer service. DO NOT WASTE your money and time with this site!

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Reviewer Name: Canadian

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: I have bought a lot from Ali express…
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Review Description: I have bought a lot from Ali express and have been very pleased with the value and the service. It can take some things a little longer to get to you but that is business. I have so far been very pleased with the customer service and the goods. I am very pleased

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Reviewer Name: Javier Lara

Review Source Trustpilot

Review Submission Date: 15-Feb-2021

Review Title: I'm still waiting on my order since…
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Review Description: I'm still waiting on my order since January 6th and i have NOT received anything man what is wrong with these people...

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Reviewer Name: Richard Hardy

Review Source Trustpilot

Review Submission Date: 14-Feb-2021

Review Title: Aliexpress is mostly a large group of…
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Review Description: Aliexpress is mostly a large group of LIERS, THIEVES, and CON ARTISTS with the morals of a SEWER RAT. Unfortunately there are some very honest sellers who get tarred with the same brush as their LOW LIFE ASSOCIATES.

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Reviewer Name: MJ Doyle

Review Source Trustpilot

Review Submission Date: 14-Feb-2021

Review Title: If I could give less than 1 star I…
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Review Description: If I could give less than 1 star I would. Scam. Scam. Scam. You buy an item, listed price with listed shipping... After you order and they take your money they demand more money!!! Then if you refuse you must wait weeks to get your money back. Just a giant group of scam stores. NEVER WASTE YOUR MONEY!!!! I'M also reporting to local Canadian legal oversight. False advertising and fraud. Be careful!!!

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Reviewer Name: Daniela Macavei

Review Source Trustpilot

Review Submission Date: 14-Feb-2021

Review Title: excellent
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Review Description: Most products are up to standards (I always check other people s reviews before). Customer service excellent (always got my money back if the product did not arrive or it was damaged). I am ordering from this site for the last 3 years.

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Reviewer Name: Robin Matthew Sattahip

Review Source Trustpilot

Review Submission Date: 14-Feb-2021

Review Title: After 400 plus orders im a liar over 3 cheap neckties
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Review Description: $8 of cheap ties never received. They were never delivered to my home and I never signed for them. Ali Express claims I did, and made no effort to verify the veracity of their carrier. Unbelievable stupidity and lack of concern for customer. Their promise of a refund if you do not get your item in 90 days is meaningless when they do business kike this.

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Reviewer Name: Marina Nunes

Review Source Trustpilot

Review Submission Date: 14-Feb-2021

Review Title: Not received item
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Review Description: I order one item last year and they said that I received, but I never received that. After I opened a dispute the AliExpress judge said the seller was right and I did receive a refund. My order is 8120440115896333. I speak and after a while the seller said me that I have right a refund which till now I didn't receive.

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Reviewer Name: OceanicCare Services

Review Source Trustpilot

Review Submission Date: 14-Feb-2021

Review Title: PLEASE BECAREFUL WITH ALIEXPRESS…
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Review Description: PLEASE BECAREFUL WITH ALIEXPRESS SELLERS. I BOUGHT A CLOSURE SINCE DECEMBER 2020 FROM WOW ANGEL GLOBAL STORE. TILL THIS MINUTE I DID NOT RECEIVE MY GOODS AND THEY REFUSED TO REFUND MY MONEY. I HAVE BEEN FRONT AND BACK AND NOTHING FROM THEM. THEY ARE FRAUD, PLEASE BE AWARE AND TELL YOUR FRIENDS AND FAMILY. THEY EVEN HAVE THE AUDACITY TO OFFER 15% TO GIVE THEM A GOOD REVIEW. PLEASE BE VERY CAREFUL BUYING FROM ALIEXPRESS!

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Reviewer Name: Fethi Foudil bouras (Foufou 197272)

Review Source Trustpilot

Review Submission Date: 14-Feb-2021

Review Title: Professional as scams...
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Review Description: Professional as scams... Place order for phone but was never delivered! And it shows that have been delivered and when I opened case for refund was just ignored and was not response from aliexpress or the seller! You are by your own, don't buy from them you will regret it!!!!!!! Trust me if I have read the reviews before I would never bought from them!!! DON'T DO THE SAME MISTAKE AS I DID! THE WILL TAKE JUST YOUR MONEY AND THAT ALL!!!!!!!

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Reviewer Name: ????

Review Source Trustpilot

Review Submission Date: 14-Feb-2021

Review Title: I trusted top brand store but I…
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Review Description: I trusted top brand store but I realized that were all fake. They didn't meet the deliver date, so I was very disappointed.

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Reviewer Name: Rachel T

Review Source Trustpilot

Review Submission Date: 13-Feb-2021

Review Title: Always cost effective and seamless
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Review Description: Always a pleasure dealing with AliExpress suppliers. Super happy with rates given and delivery times. Always delivered to my door in under a month. Couldn’t recommend them more for my arts and crafts supplies!

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Reviewer Name: Elizend

Review Source Trustpilot

Review Submission Date: 13-Feb-2021

Review Title: No goods, No money, No contact.
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Review Description: I ordered 6 items from one company. They sent 5 items. One of these items was wrong. One item simply did not arrive. Because I received a parcel from the company Ali Express has refused a refund for the goods I did not receive. They wanted me to prove, on camera, why the wrong goods were not as described. I just didn't bother. There is no one to speak to and you cannot dispute their judgement. Be very cautious ordering multiple items.

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Reviewer Name: Daniel Jordan

Review Source Trustpilot

Review Submission Date: 12-Feb-2021

Review Title: Paid for ratings
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Review Description: Paid for ratings. Trust pilot should be ashamed of themselves as well for promoting scammers.

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Reviewer Name: Adi Kadi

Review Source Trustpilot

Review Submission Date: 12-Feb-2021

Review Title: Ali Espress e Healthy Way's Store fake
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Review Description: Healthy Way's Store is a scammer seller together with Aliespress, don't buy from them, you will lose money, time and nerves

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Reviewer Name: Angelo Di Braccio

Review Source Trustpilot

Review Submission Date: 12-Feb-2021

Review Title: Hoping for the best
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Review Description: Item not received. They promised me a refund. Will report back.

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Reviewer Name: ben opie

Review Source Trustpilot

Review Submission Date: 12-Feb-2021

Review Title: Terrible company just don't bother…
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Review Description: Terrible company just don't bother using, had so many problems I'd rather pay the extra and buy from UK sellers who mark to price up, at least you have recourse if there's a problem. AliExpress usually side with the sellers that are the ones scamming or not sending goods. For me this makes them complicate in the scam.

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Reviewer Name: Robert N. Warner

Review Source Trustpilot

Review Submission Date: 12-Feb-2021

Review Title: Keep Your Money, STAY AWAY FROM THIS COMPANY, it's a terrible company to deal with.
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Review Description: I have been waiting and waiting for a laptop battery. It's been 2 1/2 months now. I have asked for a refund which has been denied. I will NOT recommend this company to anyone, it seems that customer satisfaction is of little if any, of importance. I also returned a damaged item, AGAIN waiting weeks for a refund. STAY AWAY from this company, it's not worth the hassle of trying to deal with these people.

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Reviewer Name: MaksArcher

Review Source Trustpilot

Review Submission Date: 11-Feb-2021

Review Title: they keep close tabs on their sellers…
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Review Description: they keep close tabs on their sellers and threaten with death sentence if scamming. a warm welcome and good service for every customer. yes deliveries are always late, and dont buy expensive items. other than that its a walk in a park

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Reviewer Name: frédérique chevillard

Review Source Trustpilot

Review Submission Date: 24-Feb-2021

Review Title: A packet (on 3) has been lost
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Review Description: A packet (on 3) has been lost. No mail, no phone to communicate with the customer service, only a stupid robot- you cannot understand the complain processus and aliexpress decides alone to close the dispute whithout refund-So, I was happy about the goods quality but I am very angry about the commercial politic of this website and I don't want buy again anymore. Remember, incase of problem, you are alone against a chinese seller and you cannot do something....

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Reviewer Name: Reynold

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: The Purchase Protection is worthless
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Review Description: The Purchase Protection is worthless. Good is not delivered and no refund is made. I would not recommend using Aliexpress.

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Reviewer Name: Anonymous

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: I ordered makeup brushes and did not…
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Review Description: I ordered makeup brushes and did not receive them. I opened a dispute and nothing was done. My account was even disabled. I can’t track it and still haven’t received my refund. So pathetic. Been over three months now.

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Reviewer Name: Mansoor Abid

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: Don't waste your time, moeny and energy
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Review Description: Never buy anything from here.. lousy treatment of orders and delivery.. I worte all of my details on the order correctly yet they were not printed properly. After waiting for 22 days i got to know that my order has been shipped back and all the while that I was asking their useless agents they kept telling me that I have to wait.. The agents are mostly rude and not helpful. Amazin is the best.. First and last experience with Ali Express.. Don't waste your time with them TRUST

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Reviewer Name: Random Customer

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: Language keeps switching to Russian…
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Review Description: Language keeps switching to Russian every time I use Aliexpress. Since I live in Estonia and our country is not in Russia, why the hell does it switch language to Russian every time? This is offensive for me and people I know who use Aliexpress here! And in addition, a lot more people in Estonia understand English better than Russian here. So why not but it back like it should be. If there is no Estonian translation, it should automatically use English one, not Russian!!!

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Reviewer Name: Michael Bronfman

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: STAY AWAY
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Review Description: Been an Aliexpress customer for several years. Nowadays the most of my orders "got lost" or even not shipped at all. Can't hold the live chat or anyone to talk to and no refund to. STAY AWAY from this SCAM website!!!

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Reviewer Name: James Conway

Review Source Trustpilot

Review Submission Date: 22-Feb-2021

Review Title: Terrible Customer Service.
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Review Description: Terrible Customer Service.. I have a order that is 3 months and still not arrived. It was ordered 11 /2020 tracked in the USA on 12/26 and today is 2/22/ 21. I have disputed and they won't do anything until March . I am done with Aliexpress. They wait until it is to late to dispute with Credit card company. Shame

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Reviewer Name: Alex Mackenzie

Review Source Trustpilot

Review Submission Date: 22-Feb-2021

Review Title: Do not use this website if you live in NZ
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Review Description: Do not buy from any of the retailers on this website, you will not receive your parcel. I have ordered over 10 parcels over the last year and a half and I have only received one of them. Most things you can buy on Ebay, slightly higher, but worth it because you actually receive them.

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Reviewer Name: Billy Mcgoo

Review Source Trustpilot

Review Submission Date: 22-Feb-2021

Review Title: Do not order from them
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Review Description: Do not order from them, horrible customer service. The product is not too scale, good luck trying too get it resolved, they expect you too return the product on your dime. STAY AWAY.

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Reviewer Name: andy malinowski

Review Source Trustpilot

Review Submission Date: 22-Feb-2021

Review Title: Ordered from the Belt Road Store and…
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Review Description: Ordered from the Belt Road Store and did not get what was advertised. Tried to contact them but they had no contact info on their site. Filed a complaint with Ali and I do not think they even read the complaint before denying the claim. Both Ali and the Belt Road store are a scam.

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Reviewer Name: ????????? ???????

Review Source Trustpilot

Review Submission Date: 22-Feb-2021

Review Title: I do not recommend buying from this store Sex Toy Store
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Review Description: I do not recommend buying from this store- Sex Toy Store. The seller sends someone else's track number. Another person receives an order. Your money is not returned, despite the given iron evidence of deception. Most likely, one of the aliexpress managers is in the share.

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Reviewer Name: Shadi A Alhakimi

Review Source Trustpilot

Review Submission Date: 22-Feb-2021

Review Title: Ali express is a big scam for expensive items
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Review Description: My girlfriend bought a screen and the screen arrived damaged and then we returned the screen till now they didn't release our money for 4 months now

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Reviewer Name: Tanner

Review Source Trustpilot

Review Submission Date: 22-Feb-2021

Review Title: DO NOT BUY!!
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Review Description: DO NOT BUY!!! It takes 120 days to ship from ALI EXPRESS. Prices are cheap but retailers will NEVER ship on time

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Reviewer Name: Ale Walo

Review Source Trustpilot

Review Submission Date: 22-Feb-2021

Review Title: I was scammed 3 times in my last 3…
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Review Description: I was scammed 3 times in my last 3 purchases.

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Reviewer Name: Mr Astle-Fletcher

Review Source Trustpilot

Review Submission Date: 22-Feb-2021

Review Title: Awful Conpany
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Review Description: Quite possibly the worst company I have ever used. I've not received some items, no refund given. I've had incorrect items sent, picture evidence given and still refund denide. And the final straw was a very expensive lipo charger that lasted 2 months, no replacement or refund offered, they said they would be unable to do anything. From now on Amazon all the way, I'd rather pay the extra and receive peace of mind.

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Reviewer Name: Randa Youssef

Review Source Trustpilot

Review Submission Date: 22-Feb-2021

Review Title: Never trust this site i made two orders…
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Review Description: Never trust this site i made two orders for over 3 months and never received anything...they didn’t even refund... NEVER TRUST THEM