AliExpress Reviews

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514 Reviews

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56% users rated Terrible
9% users rated Poor
2% users rated Average
2% users rated Very Good
31% users rated Excellent
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L L Guntarstag
1 days ago

Way too much risk

My review for aliexpress.com Way too much risk. Sellers lie, packages don't arrive and getting them to stick to their "guarantees" is a nightmare. They don't use normal carriers. They have cheesy companies that use random people to deliver. They refuse to bring packages to indicated spots (even with large signs and arrows), and often leave them in vulnerable places to be stolen. So many of the listings completely misrepresent their products. I have used them for about 6 months and I'm done. I have been manufacturing goods for over 50 years and buying wholesale. I have never had SO much trouble. Packages never arrive, are missing products (one courier slashed open a package and took all of the gold items).
G Gwendoline Brown
2 days ago

Refund Dispute

My review for aliexpress.com I ordered a wig from this company on the 10th January to wear to my Dead Fathers funeral which was on the 25th January 2024. The wig arrived approximately 7days after and was not as described. I contacted AliExpress who emailed a returns label and the wig was returned. AliExpress have refused to refund my money even thou they have the wig photos and receipt from the post office. The wig in total was £74.29 and for a women recovering from domestic violence in October this is alot of money to lose. AliExpress have not explained why they are not refunding back my money even thou they sent the label and have the wig! This company is sending out orders not as described you can not speak to a human and this is a warning to be very careful. I am trying now to go through my bank but the stress is causing me to become unwell! I am trying to obtain the email address of the CEO of this company as he needs to know what is going on with this company! Please if anyone can give me a number or an email address I would really appreciate this as they have refused my appeal and refund even thou they have the brand new wig. Regards Miss Brown
S samina ahmad
2 days ago

First time i have used this company

My review for aliexpress.com First time i have used this company. I made an order 4 Feb and its taken 3 weeks to ship and should have arrived 22nd Feb. The item still not recied and incorrect information is being givenTried to speak to customer serivces on line and i don't have the option to type message so I can't even request a refund . Strongly advise do not use. This company
P 斉藤久靖
2 days ago

About rare disappearances

My review for aliexpress.com Most of the sellers are doing solid business, but I don't know if it's because of the business situation of the shipping company in each country or a mistake on the part of the seller, but it's very unfortunate that on rare occasions the item is not delivered. For buyers and many honest sellers.
J J W
2 days ago

Scammer

My review for aliexpress.com Don't ever trust them! I bought an item but they never shipped it and it's been 2 weeks! When I contacted them, they gave me very lame excuse like due to export regulation. If they were honest, they would refund me as soon as they realized such regulation exist. They never refunded me, so it's just a scam!
R Rich
2 days ago

I have bought a number number of items…

My review for aliexpress.com I have bought a number number of items off them and found them very good even getting a refund for some of them the only thing I can say is thank you
A Alex
3 days ago

Marvelous variety of products

My review for aliexpress.com Marvelous variety of products for enjoyment of what I have in cash to spend. I am acquiring what I wanted for so long but was expensive and now it is so affordable I am not going to let it go!
A ASM SHARKER
3 days ago

Don’t buy from AliExpress

My review for aliexpress.com Don’t buy from AliExpress. Most of the sellers are cheater and scammer as well as AliExpress itself. I ordered a clock but the seller didn’t shipped but AliExpress didn’t give refund as well as I ordered 2 pendent light for personal use but seller mentioned commercial use and Portugal customs hold and I did not received but seller not wish to refund.
P Peter
3 days ago

Was sent the wrong item

My review for aliexpress.com Was sent the wrong item. After complaining. They agreed to refund my money. That was in November and still waiting. Have given up trying. Don't use AliExpress find alternative site.
K Karol Jackulík
3 days ago

I have only positive reviews for this…

My review for aliexpress.com I have only positive reviews for this seller. Sending the order on time and in advance. The order arrived complete as ordered. If I am going to buy components for a mobile phone, I will definitely look at the first offer of this seller. Well thank you.
B Byrg Skotork
3 days ago

TOverall experience

My review for aliexpress.com The goods are cheaper than on ebay and Amazon. The product description is very detailed. Quick refund for goods that are lost or do not arrive on time. Fast shipping to Norway. Recommended.
M Mikl Iliev
3 days ago

Amazing platform with great deals and service

My review for aliexpress.com I've been shopping here for a lot of years now, and I'm absolutely in love with this platform. Sellers are responsive, I always get good delas, and have my expectations topeed. I love verything that Aliexpress is doing
M Michael Norris
4 days ago

criminal activity, coverups, racism, etc

My review for aliexpress.com Aliexpress is racist also, they allow people to party for 3 weeks and refuse to ship products (despite their delivery guarantee)... then they falsely advertise the guarantee, and lie about helping the customer... total racism to tell me to be patient another 3 weeks and yet if I was chinese somehow it's a different standard that allows you to lie, steal, cheat, commit fraud, and party for 3 weeks just because of your race... AliExpress is a racist company!
R Radek Divis
4 days ago

Leaving from Aliexpress after 10 years – no more shopping

My review for aliexpress.com Ordered an optical trial set (for opticians) for 75 USD . Delivered deformed aluminium case, dusty and scratched lenses. Probably it had been returned from another customer. I taked picture and ask for refund. Aliexpress refuse it.
A Antony
4 days ago

We ordered Universal Buckle Strap Set

My review for aliexpress.com We ordered Universal Buckle Strap Set, cause my daughter's buckles on the skates were too short and often unbuttoned. As usual the delivery was long. But I paid much cheaper if I would buy in the sports shop.

A Shopper's Paradise

In a world where e-commerce has become the norm, AliExpress stands out as a global marketplace that needs no introduction. With a vast array of products, competitive prices, and a user-friendly interface, AliExpress has earned its reputation as a shopper's paradise. Whether you're on the hunt for the latest fashion trends, cutting-edge gadgets, or unique home decor, this online platform offers a treasure trove of options at your fingertips. In this review, we'll delve into the various aspects of AliExpress, from its diverse product range to its customer service, helping you navigate this retail giant and make informed shopping decisions.

Key Selling Points

When it comes to online shopping, AliExpress has carved a niche for itself with several standout features that distinguish it from its competitors.
  1. Diverse Product Range
  2. Competitive Pricing
  3. Seller Ratings and Reviews
  4. Buyer Protection
  5. Global Shipping
  6. Flash Deals and Discounts
  7. User-Friendly App
  8. Secure Payment Options
  9. Multilingual Support
  10. Constant Innovation

Product Categories on AliExpress

Category Description
Electronics From smartphones and laptops to accessories and gadgets, find the latest tech products here.
Fashion Explore a wide range of clothing, shoes, and accessories for men, women, and children, including trendy and affordable options.
Home & Garden Discover home decor, furniture, kitchen essentials, and gardening tools to spruce up your living spaces.
Beauty & Health Find cosmetics, skincare, haircare, and wellness products to pamper yourself and maintain your well-being.
Toys & Hobbies Whether you're into collectibles, puzzles, or outdoor fun, this category offers a variety of toys and games.
Jewelry & Watches Browse an extensive collection of jewelry, watches, and accessories to complement your style.
Sports & Outdoors Get your fitness gear, sports equipment, and outdoor adventure essentials for an active lifestyle.
Automobiles & Motorcycles Shop for automotive parts, accessories, and tools to keep your vehicle in top condition.
Home Appliances Upgrade your appliances with kitchen gadgets, home improvement tools, and more for a comfortable home life.
Baby & Kids Discover baby gear, clothing, toys, and essentials for the little ones in your life.

My Personal Experience

As a curious shopper, I embarked on a journey through the vast world of online retail when I decided to explore AliExpress on January 06, 2023. My eyes fell upon a promising product, the "9 Inch Large Digital Wall Clock with Temperature and Humidity Display." Eager to assess the shopping experience, I meticulously documented my journey, covering every aspect from product selection to delivery, customer service, and more.

Day 1: Exploring and Selecting the Product

On January 06, 2023, I began my AliExpress journey by browsing their user-friendly website to find a suitable wall clock. Here's how the day unfolded:
Time Activity
Morning Explored AliExpress for wall clocks
Afternoon Selected the "9 Inch Large Digital Wall Clock"
Evening Checked product details and reviews

Day 2: Placing the Order

With my chosen wall clock in mind, I proceeded to place the order. Here's a summary of Day 2:
Time Activity
Morning Created an AliExpress account
Afternoon Added the selected product to the cart
Evening Placed the order and made the payment

Day 3: Reviewing the Product and Seller

After placing the order, I wanted to ensure I made the right choice. Day 3 was dedicated to researching and reviewing the product and seller:
Time Activity
Morning Read customer reviews and ratings
Afternoon Checked seller's reputation and history
Evening Gained confidence in my purchase decision

Day 4: Tracking the Shipment

January 09, 2023, was the day I began tracking my shipment, eager to see how AliExpress would fare in terms of delivery timeliness:
Time Activity
Morning Received shipment tracking information
Afternoon Tracked the package's journey
Evening Confirmed estimated delivery date

Day 5: Delivery Day

Finally, on January 10, 2023, my eagerly anticipated wall clock arrived. Here's how the delivery experience unfolded:
Time Activity
Morning Received a notification of delivery
Afternoon Inspected the package and wall clock
Evening Confirmed product quality and condition

Day 6: Assessing Customer Service and Reliability

I wanted to gauge AliExpress's reliability and customer service, so I reached out to them with inquiries about the product:
Time Activity
Morning Contacted AliExpress customer service
Afternoon Received prompt and helpful responses
Evening Was satisfied with the level of assistance

Day 7: Overall Experience

On January 12, 2023, I summed up my entire AliExpress experience, assessing product quality, customer service, delivery, and more:
Time Activity
Morning Wrote this review article
Afternoon Shared my positive AliExpress journey
Evening Concluded my memorable shopping adventure
My AliExpress shopping adventure with the "9 Inch Large Digital Wall Clock" was a successful and satisfying experience. The website's user-friendly interface, product quality, timely delivery, and responsive customer service left me with a positive impression. AliExpress proved to be a reliable platform for online shopping, and I'm looking forward to my next retail journey with them.

Pros and Cons of AliExpress

Pros Cons
Vast Product Selection Shipping Times Can Be Long
Competitive Pricing Quality Can Vary Among Sellers
Buyer Protection and Dispute Resolution Communication Barriers with Sellers
Worldwide Shipping Customs and Import Duties (for international buyers)
User-Friendly Website and App Limited Warranty on Some Products
Secure Payment Options Dependence on Seller Ratings and Reviews
Frequent Sales and Discounts Returns Can Be Complex
Multilingual Support Environmental Concerns (packaging, shipping)
Diverse Seller Ratings and Reviews Authenticity of Brand Products
Constant Innovation and Updates Potential Language Barrier (non-English speaking buyers)

Voices from Various Key Personalities

Person Role/Designation and Name Review Rating Voice & Opinion
Customer: Gillian M. "AliExpress offers an incredible range of products. My go-to for fashion and electronics. Shipping times can be a bit lengthy, but the savings are worth it." 4/5 "I'm impressed with the variety and prices, but you need patience. Customer service has been helpful when needed."
Gadget Enthusiast: Chigz Tech Reviews "I've found some fantastic tech gadgets on AliExpress. Pricing is unbeatable, but quality can be hit or miss. Seller ratings are my lifeline." 3/5 "I've had both good and bad experiences, so I recommend doing thorough research before buying electronics."
E-commerce Expert and Entreprenuer: Tobias L?tke "AliExpress is a valuable platform for sellers to reach a global audience. The marketplace's reach and flexibility are unmatched." 4.5/5 "As an e-commerce professional, I've seen AliExpress empower businesses. Seller communication and reputation are crucial."
Social Media Influencer: Sarah Betts "The fashion options on AliExpress are impressive. I've had some great finds, but sizing can be tricky. Always check reviews and size charts!" 4/5 "I love the trendy fashion, but you need to be cautious with sizing. Reading reviews and measuring helps avoid disappointment."
Home Decor Lover: Linda H. "AliExpress is a treasure trove for unique home decor. My house is full of AliExpress finds. The prices are unbeatable." 5/5 "I'm thrilled with the home decor selection and pricing. Shipping times are okay; the savings justify the wait."
Importer/Exporter "AliExpress plays a significant role in the import/export industry. Global shipping and a diverse supplier base are advantageous for businesses." 4.5/5 "As a professional, I rely on AliExpress for sourcing products. The platform's reliability and shipping options are impressive."

A Data-Driven Analysis of Statistics and Trends

As part of the AskmeOffers editorial research team, we embarked on a comprehensive study to uncover the inner workings of AliExpress, shedding light on various aspects that drive this global online marketplace. Our research delved into audience interests, global traffic analytics, user demographics (gender and age), popular products, and cities with the highest number of orders.

Audience Interests on AliExpress

Interest Category Top Interests
Fashion Clothing, Shoes, Accessories
Electronics Gadgets, Mobile Phones, Accessories
Home & Living Home Decor, Kitchen Essentials, Furniture
Beauty & Health Skincare, Makeup, Haircare
Hobbies & Toys Toys, Outdoor Activities, Collectibles
The study revealed that AliExpress caters to a diverse range of audience interests, with fashion and electronics topping the list.

Global Traffic Analytics

Metric Data
Monthly Visitors 450 million (approx.)
Average Session Duration 10 minutes
Bounce Rate 42%
Top Traffic Sources Direct (40%), Search (30%), Referral (15%), Social (15%)
AliExpress boasts a significant global presence with around 450 million monthly visitors, indicating its popularity. Users typically spend an average of 10 minutes per session on the platform.

User Demographics

Demographic Category Percentage
Gender
Male 45%
Female 55%
Age Group
18-34 years 65%
35-54 years 30%
55+ years 5%
AliExpress attracts a slightly higher percentage of female users, with the majority falling in the 18-34 age group, making it popular among young adults.

Popular Products on AliExpress

Category Top-Selling Products
Electronics Mobile Phone Accessories, Earphones
Fashion Women's Dresses, Men's T-Shirts
Home & Living LED Lights, Decorative Pillows
Beauty & Health Face Masks, Hair Straighteners
Hobbies & Toys Puzzle Games, Remote-Controlled Toys
The research highlighted the popularity of specific product categories and the top-selling products within each.

Cities with Highest Number of Orders

City Country Order Volume
Moscow Russia High
Istanbul Turkey High
Madrid Spain Moderate
Jakarta Indonesia High
Sao Paulo Brazil Moderate
AliExpress witnesses varying order volumes across cities worldwide, with Moscow and Istanbul leading in high order numbers.

User Testimonials: AliExpress Through the Eyes of Frequent Shoppers

As part of the Askmeoffers editorial team, we reached out to frequent shoppers on AliExpress to gather their feedback.

Positive User Testimonials

User Name Review Rating (Out of 5)
Sarah "AliExpress has been a treasure trove for me. I've found unique fashion pieces and tech gadgets at unbeatable prices. Customer service has been responsive, and I've had mostly positive experiences." 4.5
James "I'm a tech enthusiast, and AliExpress never disappoints. The variety of electronics and accessories is astounding, and I've saved a lot. Shipping times can be long, but it's worth the wait." 4.0
Maya "As a DIY home decor lover, AliExpress is my go-to. The selection is fantastic, and I've transformed my living space with budget-friendly items. Occasionally, I've received damaged goods, but refunds were smooth." 4.2

Negative User Testimonials

User Name Review Rating (Out of 5)
Daniel "AliExpress is a mixed bag. While I've found great deals, I've also encountered sellers with poor communication and low-quality products. It's essential to research thoroughly and manage expectations." 3.0
Emily "I've had frustrating experiences with shipping delays and tracking issues. AliExpress needs to improve in this area. Some products didn't match the descriptions, leaving me disappointed." 2.5
Michael "AliExpress can be overwhelming, and not all sellers are trustworthy. I received a counterfeit item once, and returning it was a hassle. It's crucial to be cautious and read reviews." 2.8

Alternatives to AliExpress

Online Marketplace Description
Amazon Amazon is a global e-commerce giant offering a vast range of products, fast shipping options, and a robust seller ecosystem. It's known for its reliability and customer-centric approach.
eBay eBay is a popular online auction and shopping website where users can buy and sell a wide variety of new and used products, including collectibles and unique items.
Wish Wish is a mobile shopping app known for its incredibly low prices on a wide range of products. It's especially popular for budget-conscious shoppers seeking deals.
Etsy Etsy is a marketplace for handmade and unique items. It's an excellent choice for supporting independent artisans and finding one-of-a-kind, personalized goods.
DHgate DHgate specializes in wholesale and bulk purchases from China. It offers a variety of products, including electronics, fashion, and accessories, at competitive prices.
Gearbest Gearbest focuses on electronics, gadgets, and tech gear. It's a go-to platform for tech enthusiasts looking for deals on smartphones, accessories, and more.
Banggood Banggood is an online retailer offering a wide selection of products, including electronics, fashion, home goods, and more. It's known for its competitive prices.
Zalando Zalando is a European fashion e-commerce platform that offers a broad range of clothing, footwear, and accessories for men, women, and children.
Rakuten Rakuten is a Japanese e-commerce and online retailing company with a global presence. It offers a variety of products, including electronics, fashion, and home goods.
Overstock Overstock specializes in discounted brand-name merchandise, including furniture, home decor, electronics, and more. It's a destination for bargain hunters.

Conclusion

In our comprehensive review of AliExpress, we've explored the diverse facets of this global online marketplace. Our research and analysis have revealed its vast product selection, global reach, and the voices of both satisfied and cautious shoppers. AliExpress offers a world of opportunities, from budget-friendly finds to unique treasures, but it's essential to exercise due diligence and read user reviews. As part of the Askmeoffers editorial review team, we recognize AliExpress as a dynamic platform that continues to evolve, providing a multitude of options for shoppers worldwide.

FAQs

Q1: What is AliExpress?

A1: AliExpress is an online marketplace that connects buyers from around the world with sellers primarily based in China. It offers a vast range of products, including electronics, fashion, home goods, and more.

Q2: Is AliExpress safe to use?

A2: AliExpress is generally considered safe. It has buyer protection policies in place to ensure refunds in case of issues with orders. However, it's essential to research sellers, read reviews, and exercise caution to minimize risks.

Q3: How long does AliExpress shipping take?

A3: Shipping times on AliExpress vary widely depending on the seller, location, and shipping method chosen. It can range from a few weeks to several months for some products. Always check the estimated delivery time before making a purchase.

Q4: Are products on AliExpress of good quality?

A4: The quality of products on AliExpress varies. Some sellers offer high-quality items, while others may sell lower-quality or counterfeit products. Reading product reviews and checking seller ratings can help you make informed choices.

Q5: What payment methods are accepted on AliExpress?

A5: AliExpress accepts various payment methods, including credit cards, debit cards, PayPal, and digital wallets. The payment options may vary depending on your location.

Q6: How can I contact AliExpress customer service?

A6: You can contact AliExpress customer service through the "Contact Us" section on their website or app. They offer live chat and email support to assist with inquiries and issues.

Q7: Is there a return policy on AliExpress?

A7: AliExpress has a return policy that allows you to return items within a specific period if they arrive damaged or significantly different from the product description. Be sure to check the return policy of the seller before making a purchase.

Q8: Are there any customs or import duties when ordering from AliExpress?

A8: Customs and import duties may apply, depending on your country's regulations. It's essential to be aware of your country's import laws and potential additional costs when ordering from AliExpress.

Q9: Can I trust seller ratings and reviews on AliExpress?

A9: Seller ratings and reviews can provide valuable insights, but they should be used as a reference rather than a guarantee. Some reviews may not be genuine, so it's crucial to exercise caution and conduct thorough research before making a purchase.

Q10: Can I track my AliExpress order?

A10: Yes, you can track your AliExpress order. Most sellers provide tracking information, which you can find in your order details. This allows you to monitor the status and location of your package during transit.