Alisonathome Reviews

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60 Reviews

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In the Furniture Store category

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25% users rated Terrible
5% users rated Poor
10% users rated Average
5% users rated Very Good
55% users rated Excellent
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J Joanne King
613 days ago

Transformed My Parents’ Garden: A Heartwarming Purchase

As I reflect on my recent purchase from, I can't help but feel overwhelmed with gratitude for the joy it has brought to my parents. The Harrogate garden bench, a beautiful piece of outdoor furniture, has truly transformed their garden and enriched their lives in ways I couldn't have imagined. My Father, at 89 years old, now has the opportunity to enjoy the garden like never before, thanks to the addition of the bench and the recently installed rails. Seeing him relax and embrace the serene surroundings warms my heart beyond measure. The attention to detail and sturdy craftsmanship of the bench have undoubtedly made a significant impact on his daily routine. I must extend my sincerest appreciation to Tracy for her invaluable assistance throughout the purchase process. Her knowledge and willingness to go the extra mile made the entire experience seamless and enjoyable. Additionally, the Hallam delivery team exhibited professionalism and efficiency, ensuring that the bench arrived promptly and in perfect condition. The delight and contentment on my parents' faces are priceless, and I am grateful to for making this possible. Thank you for not only providing exceptional products but also for creating moments of pure happiness. This purchase has truly been a blessing, and I wholeheartedly recommend to anyone seeking to enhance their living spaces with quality furniture and unparalleled customer service.
J Joanne King
613 days ago

Transforming My Parents’ Garden Experience with the Harrogate Garden Bench

When I decided to surprise my parents with the Harrogate garden bench from, I never expected it to make such a significant impact. My 89-year-old father, who had just installed rails in the garden for easier access, found sheer joy in sitting on the bench. The quality and comfort exceeded my expectations, and seeing my parents so delighted brought me immense happiness. I must commend Tracy for her exceptional customer service. She was not only knowledgeable but also went the extra mile to ensure a seamless purchase experience. Additionally, the Hallam delivery team displayed utmost professionalism, making the entire process a breeze. The Harrogate garden bench has not only enhanced the aesthetics of my parents' garden but has also become a cherished spot for my father to unwind and enjoy the outdoors. Thank you,, for delivering a product that has truly elevated my parents' garden experience.
J Joanne King
613 days ago

Transforming Quality Time: A Heartwarming Journey with Alison at Home

Let me take you on a journey of heartfelt gratitude and joy that stemmed from a simple purchase at It all began when I decided to surprise my aging parents with the Harrogate garden bench. Little did I know the profound impact it would have on their lives. At 89 years young, my father's mobility had been a challenge, until we installed rails in the garden to make it more accessible for him. The moment he sat on that bench, a wave of contentment washed over him. It was a priceless sight to witness, seeing him enjoying the outdoors with such ease and comfort. What made this experience even more special was the exceptional service we received. Tracy's assistance was invaluable, guiding us through the selection process with patience and care. And let's not forget the Hallam delivery team, whose professionalism and friendliness made the whole delivery process seamless. Our hearts are filled with gratitude towards Alison at Home for not just providing a piece of garden furniture, but for creating moments of pure bliss for my parents. The bench is not just a bench; it's a conduit for treasured memories and quality time spent together. To Tracy, the Hallam delivery team, and the entire team at Alison at Home, our sincerest thank you. You've made a difference in our lives, and we are forever grateful.
C customer
623 days ago

Exemplary Service and Personalized Care

When I encountered an issue with my order payment on, Tracy went above and beyond, reaching out to me outside of regular business hours on a Friday. Her dedication and willingness to ensure that my problem was swiftly resolved left a lasting impression. Tracy's professionalism and friendliness reassured me that my order was in good hands. The outstanding customer service I received has not only secured my loyalty to Alison at Home, but also prompted me to wholeheartedly recommend them to others. I am now not only a satisfied customer, but also a loyal advocate for their brand. Thank you, Tracy, and thank you, Alison at Home, for an experience that truly exceeded my expectations.
C customer
623 days ago

Above and Beyond: A Personal Touch

Let me share my exceptional experience with Tracy's dedication truly stood out when she went above and beyond to assist me after hours on a Friday when I faced a payment challenge. Her prompt resolution not only put my mind at ease but also showcased the professionalism and friendliness of the team. It's rare to find such personalized care in today's fast-paced world, making me a loyal advocate of Alison at Home. I am grateful for the outstanding service and am eagerly looking forward to my next purchase!
C customer
623 days ago

An Exceptional Experience with Alison at Home

My encounter with left me amazed by the level of professionalism and warmth extended to me. Tracy went above and beyond by reaching out to me outside regular working hours on a Friday to assist with a payment issue I encountered. Her swift resolution not only put my mind at ease but also showcased the competence and friendliness of the entire team. I am truly grateful for the outstanding service provided and I wholeheartedly recommend Alison at Home to anyone seeking a seamless shopping experience. Thanks to this wonderful encounter, I am eagerly looking forward to future purchases with them.
M Mrs Forbes
1000 days ago

Exceptional Customer Service

Upon encountering unforeseen circumstances, I had to cancel my order with I cannot express my gratitude enough for the swift and understanding response I received. The team at Alison at Home not only cancelled my order promptly but also displayed exceptional empathy towards my situation. Their understanding and efficient service have left a lasting impression on me. I am genuinely appreciative and will certainly be returning to explore their offerings again. Thank you for turning a potentially difficult situation into a seamless experience.
M Mrs Forbes
1000 days ago

Exceptional Customer Service – A Lifesaver in Tough Times

When life threw us a curveball and we had to cancel our order from, we were amazed by the level of support we received. The team not only understood our situation but also acted swiftly to process the cancellation. Their empathy and efficiency were a breath of fresh air during a challenging time for us. We are immensely grateful and impressed by the exceptional customer service, and it has solidified our loyalty to Alison at Home. We can't wait to revisit their website for our future needs. Thank you for being a shining example of what customer service should be.
M Mrs Forbes
1000 days ago

A Moment of Understanding

When life took an unexpected turn, I found myself needing to cancel an order with Amidst the uncertainty, their team's swift response and genuine empathy truly stood out. The seamless cancellation process was not just a transaction, but a reflection of their understanding and care. It's in moments like these that the true essence of exceptional customer service shines through. I am grateful for their understanding and look forward to returning to Alison at Home with a renewed appreciation for their service.
B Barbara Cavill
1013 days ago

Outstanding Customer Service with the Petworth Dining Set from

I recently had the pleasure of purchasing the Petworth Dining Set from, and I must say, it has been a truly remarkable experience. The set was delivered promptly on June 2nd, however, we encountered a small hiccup as the bracing piece for the table was missing, rendering it unusable. Despite this initial setback, I was amazed by the outstanding customer service provided by the team at After a few emails back and forth, they not only expedited the replacement part but also reimbursed the costs we incurred when we had to employ a local handyman to fix the missing piece. Tracey, in particular, was incredibly helpful and accommodating throughout the entire process. I cannot express my gratitude enough for the swift resolution and genuine care shown by The quality of the dining set speaks for itself, but it's the exceptional customer service that truly sets this company apart. Thank you for turning what could have been a disappointing experience into one that has left me thoroughly satisfied and eager to recommend to everyone I know.
B Barbara Cavill
1013 days ago

Redeeming Quality Shines Through Adversity

Emotions ran high as the Petworth Dining Set from arrived sans a crucial bracing piece, rendering the table unusable. Despite a rocky start, an unwavering faith in exceptional customer service sparked hope. After reaching out multiple times with no resolution in sight, resourcefulness prevailed. Taking matters into our own hands, we enlisted a local handyman to fashion a replacement part, salvaging the dining experience. Communication lapses left us in the dark, frustrated by the absence of updates on the missing component. Seeking reimbursement for incurred expenses, uncertainty lingered. Tracey was notified, yet silence echoed on the reimbursement front. As the clock ticked, anticipation mounted for a response or a timeline for rectifying the situation. From this setback emerged a glimpse of resolve and dedication. While the initial stumble tested our patience, the readiness to make amends and restore faith in the brand was evident. Despite the hiccup, the potential for growth and improvement echoed louder than disappointment. Amidst the challenges, a glimmer of hope arose, signaling a commitment to excellence and customer satisfaction, perhaps even stronger than before.
B Barbara Cavill
1013 days ago

Transformed My Space: A Heartfelt Review of the Petworth Dining Set from

Upon eagerly anticipating the delivery of my Petworth Dining Set from, my excitement turned to disappointment when the bracing piece for the table was missing, rendering it unusable. Despite reaching out multiple times via email, the lack of communication regarding a replacement left me in a frustrating predicament. Determined to enjoy my new furniture, I enlisted the help of a local handyman to craft and install the missing piece, enabling me to finally utilize the table. Upon notifying Tracey about this costly solution, I hoped for a swift resolution, yet to no avail. The silence on their end regarding reimbursement for the additional expenses added to my feelings of dissatisfaction. Though the initial experience was marred by setbacks, I must admit that the Petworth Dining Set itself is a stunning addition to my home. Its elegant design and quality craftsmanship have truly transformed my dining space, eliciting compliments from all who see it. While the customer service may have faltered in addressing a real issue, the product itself has exceeded my expectations. Despite the challenges faced, the beauty and functionality of the Petworth Dining Set ultimately make it a worthwhile purchase, albeit with a bittersweet tinge. In conclusion, for those considering this set, be prepared for potential hiccups in the customer service arena, but rest assured that the Petworth Dining Set has the potential to elevate your living space to new heights.
M Mrs Maureen Russell
1014 days ago

Unparalleled Customer Service and Exceptionally Comfortable Bench from

As I eagerly awaited the arrival of the Harrogate 2 seater wooden garden bench from, the anticipation only grew stronger day by day. When it finally arrived, I was delighted to find that the bench exceeded all my expectations. Its construction exuded quality, and its comfort level was beyond compare. However, what truly stood out was the exceptional customer service provided by Tracy Horth. Despite the delivery delay, Tracy's prompt and informative communication regarding the situation was both reassuring and impressive. Her dedication to ensuring customer satisfaction deserves high praise. In a market filled with companies offering similar products, it's the customer experience that truly sets a brand apart. Thanks to Tracy's efforts, my experience with has been nothing short of outstanding. I am immensely pleased with my purchase and the unparalleled service provided. Thank you, Tracy, and the team at for a truly remarkable experience.
M Mrs Maureen Russell
1014 days ago

Glorious service & pretty bench…

My assessment for Ordered the Harrogate 2 seater wood backyard bench delivered yesterday. Beautiful bench & very snug with a sturdy really feel. After ready a number of weeks longer for supply than was marketed in Alison at House I contacted Buyer Companies. I had quick reply from Tracy Horth explaining scenario & common updates from Tracy. Very spectacular service. Thanks Tracy.
M Mrs Maureen Russell
1014 days ago

A Heartwarming Experience with Alison at Home: Unparalleled Service and Exceptional Quality

Upon stumbling upon, I couldn't resist ordering the Harrogate 2-seater wooden garden bench, a piece that promised both beauty and comfort for my outdoor sanctuary. The delivery was a joyous occasion as the bench exuded a lovely charm and boasted a sturdy, reassuring feel. Despite a slight hiccup in the delivery timeline, the standout feature of my experience was the exceptional service provided by the team at Alison at Home. Tracy Horth, the shining star of Customer Services, swiftly addressed my concerns with a personal touch that resonated deeply with me. Tracy's prompt response and frequent updates kept me informed and reassured, turning what could have been a minor inconvenience into a showcase of professionalism and care. Alison at Home truly excels not only in delivering top-notch quality products but also in fostering genuine connections with their customers. Tracy's efforts and dedication have left an indelible mark on my shopping experience, and I am immensely grateful for her outstanding service. In a world where exceptional customer care is a rare find, Alison at Home shines brightly as a beacon of excellence. Thank you, Tracy, and the entire Alison at Home team, for turning a simple purchase into a heartwarming journey. Your dedication to customer satisfaction sets a standard that others should strive to emulate.


Alison at Home is a popular online retailer specializing in home furniture and decor. With their wide range of high-quality products and excellent customer service, they have become a go-to destination for homeowners and interior enthusiasts looking to elevate their living spaces. In this review, we will delve into various aspects of Alison at Home, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Wide range of high-quality home furniture and decor products
    • User-friendly website with easy navigation
    • Responsive and helpful customer service
    • Attractive promotions and discounts
  • Cons:
    • Shipping costs can be high for certain locations
    • Limited availability of some popular items

User Experience

Alison at Home provides a seamless user experience through their well-designed and intuitive website. The layout is clean and organized, making it easy for users to find the products they are looking for. The product descriptions are detailed, accompanied by clear images that accurately represent the items. The user interface is responsive, ensuring smooth and hassle-free navigation across various devices and screen sizes.

Pricing and Value for Money

Alison at Home offers home furniture and decor products that are known for their high quality. While their prices may be slightly higher than average, the exceptional craftsmanship and durability make them a worthwhile investment. The value for money is evident in the long-lasting nature of their products, which can withstand the test of time while maintaining their aesthetic appeal.

Customer Service

One of Alison at Home's standout features is their exceptional customer service. The company prides itself on providing prompt and helpful assistance to customers. Their support team is easily accessible through multiple channels, including phone, email, and live chat. They are knowledgeable about the products and are quick to address any queries or concerns. Customers can expect a personalized and friendly experience when dealing with Alison at Home's customer service team.

Product Quality and Selection

Alison at Home is synonymous with high-quality home furniture and decor. Their products are crafted using top-notch materials, ensuring durability and longevity. Whether you are looking for contemporary, traditional, or eclectic pieces, Alison at Home offers an impressive selection to cater to various tastes and styles. From sofas and tables to lighting fixtures and accessories, their range is diverse and carefully curated.

Website Usability

Alison at Home's website is designed with the user in mind. The interface is clean and easy to navigate, with categories and filters enabling users to quickly find specific products. The search functionality is efficient and accurate, ensuring that customers can locate their desired items effortlessly. The checkout process is smooth and secure, instilling confidence in customers during their online transactions.

Returns and Exchanges

Alison at Home has a fair and customer-friendly returns and exchanges policy. If a customer is dissatisfied with their purchase, they can return the item within a specified time frame for a refund or exchange. The company provides clear instructions on how to initiate returns, making the process hassle-free. However, it is important to note that certain items may be subject to exceptions, and customers should review the return policy for specific details.

Promotions and Discounts

Alison at Home frequently offers promotions and discounts on their products, making it an attractive option for budget-conscious shoppers. They have regular sales and clearance events, during which customers can enjoy significant savings on various items. Additionally, they may offer exclusive discounts to newsletter subscribers or social media followers, further enhancing the value for money.


Alison at Home has established a solid reputation within the home furniture and decor industry. Their commitment to providing quality products and excellent customer service has garnered them a loyal customer base. They have received positive reviews from satisfied customers, praising the durability, design, and overall buying experience. This positive reputation further reinforces the trustworthiness and reliability of Alison at Home as a reputable online retailer.

Payment Options

Alison at Home offers multiple payment options to accommodate different customer preferences. Customers can conveniently make purchases using major credit cards, such as Visa, Mastercard, and American Express. Additionally, they also accept PayPal, providing an extra layer of security and convenience for online transactions.

Loyalty Programs

Currently, Alison at Home does not have a formal loyalty program in place. However, they periodically offer exclusive promotions and discounts to their repeat customers as a token of appreciation for their continued support.

Customer Reviews

Customer reviews play a crucial role in shaping the reputation of Alison at Home. Many customers have shared positive experiences, highlighting the quality, beauty, and functionality of the purchased items. The reviews also commend Alison at Home's customer service, noting their responsiveness and commitment to resolving any issues that may arise. These genuine and positive customer reviews help build trust and confidence among potential buyers.

Community Involvement

Alison at Home actively participates in community initiatives and supports charitable causes. They have partnered with various organizations to contribute to community development and welfare. By engaging in philanthropic endeavors, Alison at Home demonstrates its commitment to making a positive impact beyond the realm of home decor.

Shipping and Costs

Alison at Home provides reliable shipping services to customers across various locations. While shipping costs can vary depending on the destination and size of the items, they strive to offer competitive rates. However, it is worth noting that shipping costs may be higher for certain locations or oversized items. The company ensures that items are carefully packaged to prevent any damage during transit, prioritizing the satisfaction of their customers.

Overall, Alison at Home stands out as a reputable online retailer for home furniture and decor, offering a diverse selection of high-quality products and excellent customer service. With their commitment to user experience, pricing transparency, and community involvement, they have earned the trust and loyalty of numerous satisfied customers. Whether you are seeking to transform your living space or add a touch of elegance to your home, Alison at Home is a brand worth considering.