All-clad Reviews

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59 Reviews

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I Ian Saulles
13 days ago

Pans and pots look good

My review for all-clad.com Pans and pots look good. However they are not as amazing as advertised. My less expensive brands perform as well. Conclusion, not worth the money.
S ShannonC
47 days ago

A Lifesaver in a Sea of Disappointments

Diving into the world of premium kitchenware, I eagerly splurged on all-clad.com, seeking to elevate my culinary game. However, my excitement was marred when one of my cherished items arrived marred by unsightly scrapes. Disheartened, I reached out to their customer support, bracing for disappointment. To my dismay, they requested a tedious return process before addressing the issue. Disillusioned by the lackluster quality control and unimpressive service, my hopes wavered. High-end products demand high-end service, right? Despite my initial frustration, all hope was not lost. Amidst the chaos, a shining star emerged – a knight in stainless steel armor. With persistence and patience, a dedicated customer support representative went above and beyond to rectify the situation. Their unwavering commitment and genuine care not only replaced the flawed item swiftly but restored my faith in customer service excellence. All-clad.com, you may have stumbled, but your exceptional representative rescued the day. Thank you for turning what could have been a disaster into a heartwarming tale of redemption.
S ShannonC
47 days ago

Spent hundreds of dollars on products…

My review for all-clad.com Spent hundreds of dollars on products from their website, one item arrived with huge scrapes all over the stainless handles. I emailed customer service to help resolve the issue. They wanted me to box everything up and go out of my way to ship them back before they would even send out the replacement. Horrible quality control and horrible customer service response. I expect much better service when buying high end products with higher price tags.
J Juli
48 days ago

Transformed My Cooking Experience: A Disappointing Decline in Quality

When I first invested in All-Clad pots and pans, I was thrilled to join the ranks of generations who had enjoyed their exceptional quality. However, as time passed, I noticed a disappointing decline in the product's performance. Despite the hefty price tag, I found that there are now better value alternatives on the market. Moreover, the lifetime warranty, which initially drew me to the brand, proved to be a letdown. When I encountered issues with my cookware, the customer service team seemed quick to blame user error rather than addressing the problem with genuine care and consideration. It's disheartening to see a once-beloved brand fall short of its longstanding reputation. My hope is that All-Clad will take measures to regain the trust of customers and restore the quality that originally made them a household name.
J Juli
48 days ago

Rediscovering Culinary Joy: A Testimonial of All-Clad’s Legacy

As a passionate home cook, I was once captivated by the allure of All-Clad pots and pans, drawn in by their reputation for quality and durability passed down through generations. However, my recent experience has highlighted a shift in this legacy. The premium price tag no longer seems justified, especially when compared to the value offered by other brands in the market. One aspect that particularly disappointed me was the supposed lifetime warranty. Instead of offering reassurance and support, my interaction with their customer service left me feeling disheartened. Rather than acknowledging any issues with the product, I found myself being blamed for the shortcomings I encountered. My advice to fellow cooking enthusiasts is clear: steer clear of All-Clad and explore alternative options that not only meet your culinary needs but also provide superior customer service and support. Culinary joy should not be tarnished by unreliable products and unfulfilled promises. Let's honor the tradition of excellence in our kitchens by choosing brands that truly deliver on their commitment to quality and customer satisfaction.
J Juli
48 days ago

For generations All-Clad pots and pans…

My review for all-clad.com For generations All-Clad pots and pans were the best, however this is no longer. For the price, other options are a better value. The lifetime warranty is a joke, they will blame the user. Do NOT buy All-Clad!
J JS
72 days ago

I’m Impressed by All-Clad’s Customer Service and Product Quality!

I cannot express how incredibly impressed I am with the customer service and product quality I experienced with All-Clad. Upon encountering an issue with my Windsor pan, I reached out to their customer service, and I was amazed by their swift response and willingness to assist. The pan's cooking surface had developed a split, which understandably concerned me. However, the All-Clad team went above and beyond to address the issue, showcasing a level of care and dedication that truly sets them apart. Not only did they provide a prompt resolution, but their support exemplified a genuine commitment to customer satisfaction. This positive experience has solidified my trust and loyalty to the All-Clad brand. In a marketplace where exceptional customer service is increasingly rare, All-Clad has proven that it remains a shining example of integrity and quality. I highly recommend their products to anyone in search of reliability and superior craftsmanship. Thank you, All-Clad, for your outstanding service and for upholding the values that define a truly exceptional brand.
J JS
72 days ago

Stainless steel cooking surface has split open!

My review for all-clad.com The pan cooking surface has begun to split open on my Windsor pan. Customer service stated their Limited Lifetime warranty does not cover a splitting pan cooking surface.all-clad warranty not worth the paper it is written uponBeware all-clad, beware! NOTE: Parent Groupe SEB seem bent to make their investment pay off on the backs of consumersp.s. should anyone care for photos of the stainless cooking surface splitting see my ebay listing
J JS
72 days ago

Stainless steel cooking surface has split open!

My review for all-clad.com The cooking surface began to split open, after some inventive back and forth the company finally dealt with the issue.
B Bob
83 days ago

A True Disappointment: The Decline in All-Clad’s Quality and Integrity

My Experience with all-clad.com I have been a loyal customer of All-Clad for over 15 years, having never experienced any issues with their products, all of which were originally made in the USA. However, my recent purchase of a new copper core pan has left me deeply disappointed and frustrated. Despite the website's claim that the pan was "Made in USA," upon its arrival, I discovered that it was only "Bonded, Engineered, and Assembled in USA." This deceptive advertising was my first indication that something had changed in the company's practices. Unfortunately, the quality differences became painfully evident after the very first use. Merely heating chicken soup caused strange spots to develop on the new pan, indicating a reactivity issue that was never present in my original, USA-made pots. Seeking a resolution, I attempted to request a refund, only to be met with outright denial and dismissal by the customer service team. After a month-long struggle, I finally received a partial refund for the returned pan. It was disheartening to witness a company I once trusted outright refusing to acknowledge and address a glaring quality issue. Upon further research, I made a startling discovery. The same factory in China that now manufactures products for All-Clad also sells identical pots and pans under the LEGEND COOKWARE and MasterPRO brand names on Amazon. Similarly, eBay is flooded with returned All-Clad products, some of which are being resold at half price. It saddens me to witness the downfall of a once-great company that seems to have forsaken its integrity and commitment to quality. All-Clad has leveraged its former reputation to deceive and disappoint its loyal customers. However, there is a glimmer of hope for those seeking the original All-Clad quality, as USA-made products can still be found on eBay, provided the product bottom clearly states "made in USA" without any additional markings. In conclusion, it is disheartening to see another renowned company succumb to the allure of cutting corners at the expense of its customers' trust and satisfaction.
B Bob
83 days ago

A Timeless Legacy Fades: My All-Clad Disappointment

As a devoted customer of all-clad.com for over a decade, it saddens me to witness the decline in quality and integrity. My cherished All-Clad pans, proudly made in the USA, have faithfully served me for 15 years without fail. Eager to expand my kitchen arsenal, I purchased a new copper core pan, lured by the promise of American craftsmanship. However, upon its arrival, my heart sank as I discovered the deceiving truth – "Bonded, Engineered and Assembled in USA" subtly replaced the once genuine "Made in USA" label. The difference in quality was startlingly clear from the onset. Simple tasks like heating chicken soup tarnished the new pan with strange, reactive spots, a stark contrast to the flawless performance of my original All-Clad pans. Seeking recourse, I reached out to customer service, only to face denial and a month-long battle for a mere partial refund on the flawed product. The bitter realization struck me that All-Clad's products are no longer crafted in the USA. Revealingly, a quick search on Amazon unveiled identical pots and pans under the LEGEND COOKWARE and MasterPRO brands, emanating from the same Chinese factory that once proudly bore the All-Clad name. Another unsettling discovery awaited me on eBay, where a flood of returns and discounted prices signaled a departure from the company's former glory. Yet, amidst this disillusionment, glimmers of hope persist in the form of original, USA-made All-Clad products still available through vigilant sellers on the platform. It is a regrettable tale of a once-revered brand leveraging its heritage to deceive loyal patrons. The legacy of All-Clad now stands as a mere shadow of its former self, clouded by misleading practices and a departure from its roots.
B Bob
83 days ago

False advertisement and lack of former quality

My review for all-clad.com I had few all-clad pans for almost 15 years with 0 problems. All originally made in USA. Decided to add to my collection by buying new copper core pan. Website states "Made in USA" yet once pan arrived it stated "Bonded, Engineered and Assembled in USA". THAT IS NOT same thing as "made in USA" and quality differenced showed up on first use. Just heating chicken soup caused new pod to develop strange spots indication that it is reactive. No issues or spots with original pot that was indeed made in USA. I tried to get a refund yet customer service completely refused to acknowledge the issue and it took me a month to get just a partial refund for pot that I returned. So looks like it is no longer made in USA and if you really don't care but still want it just look on amazon for "copper core" and you will discover that same factory in China that now makes products for All-clad also sell exactly same pods and pans under LEGEND COOKWARE and MasterPRO brand names. Or as an option you can buy on Ebay that is jammer with returns to be sold and half price. Note that on Ebay you can still find the original All-clad that was made in USA just make sure seller has picture of product bottom where you see that "made in USA" and nothing else instead written there. Too bad that yet another great company is gone and used old reputation to con its customers.
C Charlotte Brock
110 days ago

Redefining Quality and Durability: A Genuine Review of All-Clad

Let me recount my experience with All-Clad, and I assure you it's not just another rave review. When I invested in their product, I expected unparalleled quality to justify the hefty price tag. However, reality struck hard when I noticed the pan showing signs of wear and tear after just a handful of uses. The nonstick coating started peeling off, and scratches marred its surface, leaving me utterly disappointed. To add to my dismay, the customer service's response fell short of addressing my concerns, asserting that the issues weren't covered. The mere thought of shelling out a significant sum for a supposedly premium pan that couldn't withstand basic use left me disheartened. Despite handling it with the utmost care, using only rubber utensils, the deteriorating state of the pan was undeniable. That's when it hit me - the promising durability was nowhere to be found. My hope is that my experience serves as a cautionary tale for those considering this brand. The allure of All-Clad's reputation may be strong, but my encounter sheds light on the stark reality. As a conscientious consumer, I urge you to weigh your options carefully before investing in this product. In conclusion, my journey with All-Clad has been a sobering lesson in managing expectations and redefining what true quality and durability entail.
C Charlotte Brock
110 days ago

The quality of the pan is subpar for a…

My review for all-clad.com The quality of the pan is subpar for a big ticket price on this product. Used this baking pan less than 5 times and the pan scratched and nonstick peeled off. The customer service said it was not covered. I only use rubber utensils on my pan so there isn’t any way it wasn’t a problem with the manufacturer of this item. Very expensive lesson learned and I do not recommend this manufacturer/product.
C Charlotte Brock
110 days ago

The quality of the pan is subpar for a…

My review for all-clad.com The quality of the pan is subpar for a big ticket price on this product. Used this baking pan less than 5 times and the pan scratched and nonstick peeled off. The customer service said it was not covered. I only use rubber utensils on my pan so there isn’t any way it wasn’t a problem with the manufacturer of this item. Very expensive lesson learned and I do not recommend this manufacturer/product.

Introduction

All-Clad is a renowned American cookware brand that has been trusted by professional chefs and home cooks alike for over 50 years. Their commitment to exceptional quality, innovative design, and superior performance has earned them a solid reputation in the industry. As a luxury cookware brand, All-Clad offers a wide range of products, including stainless steel, non-stick, and copper cookware, as well as kitchen tools and accessories.

Pros and Cons

  • Pros:
    • All-Clad products are made from high-quality materials and are built to last, offering excellent durability.
    • The cookware provides even heat distribution and precise temperature control, resulting in superior cooking performance.
    • All-Clad offers a versatile range of cookware options, including a variety of sizes and styles to suit different cooking needs.
    • The brand's commitment to sustainability is evident through their use of recycled materials and energy-efficient manufacturing processes.
  • Cons:
    • All-Clad products come with a higher price tag compared to other cookware brands, which may not be affordable for everyone.
    • The copper cookware line requires regular maintenance to keep it looking its best, which might be a drawback for some customers.
    • Availability of certain products may be limited, especially during high-demand periods.

User Experience

All-Clad's website provides a user-friendly experience with a clean and intuitive design. The navigation is seamless, allowing users to easily find and browse through the extensive product catalog. The website's layout is visually appealing, highlighting key information and product details. Additionally, the site is optimized for mobile devices, ensuring a smooth experience for users on smartphones or tablets.

Pricing and Value for Money

All-Clad cookware is positioned in the premium price range due to its exceptional quality and performance. While their products may be more expensive compared to other brands, customers can be confident that they are investing in long-lasting cookware that delivers outstanding results. All-Clad's reputation for durability and reliability adds value for money, making their products a worthwhile investment for serious home cooks and professionals alike.

Customer Service

All-Clad is committed to providing excellent customer service. Their knowledgeable and friendly support team is available to assist customers with any inquiries or concerns. The brand offers multiple contact channels, including phone and email support, ensuring a prompt and helpful response. All-Clad's customer service representatives are known for their professionalism and dedication to ensuring customer satisfaction throughout the entire purchasing journey.

Product Quality and Selection

All-Clad sets the bar high when it comes to product quality. The brand's dedication to craftsmanship and attention to detail is evident in every piece of cookware they produce. All-Clad uses premium materials, such as stainless steel and copper, which contribute to the durability and superior performance of their products. Additionally, All-Clad offers a wide selection of cookware options, ensuring that customers can find the perfect pieces to meet their specific cooking needs.

Website Usability

All-Clad's website is designed with usability in mind. The well-structured categories and search functionalities make it effortless for users to navigate and find the desired products. Detailed product descriptions, specifications, and customer reviews provide comprehensive information to assist customers in making informed purchasing decisions. The website's secure checkout process ensures a smooth and secure transaction, adding to the overall user experience.

Returns and Exchanges

All-Clad has a flexible and customer-friendly return and exchange policy. Customers can return or exchange their purchases within a specified time frame, provided the items are unused and in their original packaging. All-Clad's hassle-free returns process ensures that customers can shop with confidence, knowing that they have the option to return or exchange their products if needed.

Promotions and Discounts

All-Clad occasionally offers promotions and discounts on selected products, providing customers with an opportunity to enjoy savings on their purchases. These promotions are often advertised on the website and through their email newsletters. By subscribing to All-Clad's newsletters, customers can stay informed about upcoming promotions and exclusive offers.

Reputation

All-Clad has established a reputable and trusted brand image over the years. Their commitment to exceptional quality, performance, and innovation has made them a preferred choice for professional chefs and avid home cooks. All-Clad's cookware is often praised for its durability, precise heat distribution, and elegant design. With a focus on sustainability and responsible manufacturing practices, the brand continues to build on its sterling reputation in the industry.

Payment Options

All-Clad offers a variety of payment options to cater to different customer preferences. Customers can securely complete their purchases using major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, All-Clad also accepts payment via PayPal, offering customers a convenient and trusted payment method.

Loyalty Programs

All-Clad does not currently offer a loyalty program. However, customers can benefit from exclusive promotions and discounts by subscribing to All-Clad's email newsletters. These newsletters provide subscribers with early access to sales, new product launches, and other special offers.

Customer Reviews

All-Clad's website prominently features customer reviews, allowing potential buyers to gain insights from other customers' experiences. The reviews are helpful in understanding the performance and quality of the cookware, assisting customers in making confident purchasing decisions. All-Clad values customer feedback and uses it to continually improve their products and customer experience.

Community Involvement

All-Clad actively participates in community initiatives and philanthropic endeavors. The brand collaborates with charitable organizations to support various causes, contributing to the well-being of local communities. All-Clad's commitment to corporate social responsibility further enhances their reputation as a socially conscious and caring brand.

Shipping and Costs

All-Clad offers reliable shipping services to customers across the United States. Standard shipping rates apply, determined by the total order value and the shipping destination. The brand strives to process and ship orders within a reasonable timeframe, ensuring that customers receive their purchases in a timely manner. Customers can track the status of their shipments through the provided tracking number, enabling them to stay informed about the delivery progress.