Allbirds Reviews

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78 Reviews

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19% users rated Terrible
5% users rated Poor
28% users rated Average
28% users rated Very Good
19% users rated Excellent
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B Brett Sholder
40 days ago

Above and Beyond: How Allbirds Transformed My Shoe Game

From the moment I discovered Allbirds, I was hooked. Their shoes were not just stylish; they were sustainable and incredibly comfortable. After purchasing over a dozen pairs, I encountered a rare issue – a premature hole in the toe of one pair. Concerned, I reached out to their customer service team, hoping for a resolution. To my dismay, I received no reply. Disappointed by the lack of response, I felt let down by a brand I had come to love and trust. However, just when I thought all hope was lost, a few days later, I received an unexpected email from Allbirds. Apologizing for the oversight, they not only offered to replace the damaged pair but also included a personalized note expressing their gratitude for my loyalty. Their sincerity and willingness to make things right not only restored my faith in their brand but also deepened my admiration for their commitment to customer satisfaction. This experience was a true testament to Allbirds' dedication to their customers. Their genuine care and personalized approach have not only won me over as a loyal customer but also as a vocal advocate for their exceptional products and outstanding service. Thank you, Allbirds, for going above and beyond to make things right.
42 days ago

Walking with a Heavy Heart: A Sobering Experience with Allbirds

As I recount my journey with my beloved Allbirds tree dashers, I must admit that the initial joy was eclipsed by a twinge of disappointment. The comfort they provided was unmatched, the style unparalleled. However, as time unfurled its course, a hole made its unwelcome presence near the big toe – a widely reported issue, it seemed. The gnawing question of sustainability lingered, casting a shadow over the allure of the brand. If a premium product fails to stand the test of time, can it truly be deemed sustainable? The notion of purchasing yet another pair of trainers due to premature wear felt incongruous with the ethos of sustainability that Allbirds purported to embody. In reflection, my experience with Allbirds was one of mixed emotions – a melange of delight over comfort and style, juxtaposed with reservation over durability and longevity. As I treaded the path with Allbirds, I couldn't help but ponder the delicate balance between quality, price, and sustainability that all consumers yearn for in their purchases. In the realm of footwear, where each step tells a story, may my experience serve as a poignant reminder of the significance of durability and longevity in achieving true sustainability.
A A. Navas
43 days ago

Above and Beyond Service: Exquisite Quality, Exceptional Care

In my recent experience with, I was blown away by the level of customer service I received. Ordering my first pair of shoes, I encountered a sizing issue, but their team was quick to assist me in finding the perfect fit with patience and warmth, making the exchange process seamless. From the moment I received the package, I knew I was in for a treat. The attention to detail in the packaging alone exuded sophistication, setting the tone for the premium product inside. As I unboxed my new tree runners, I was met with a sense of luxury that surpassed my expectations. While I've only had these shoes for a few weeks, I can already attest to their exceptional quality and stylish design. Every step I take in them feels like a stride towards both comfort and elegance, making me eager to explore their durability in the long run. Thank you,, for not only delivering a high-end product but also for going above and beyond to ensure a memorable customer experience. I am truly delighted and look forward to continuing this journey with your brand.
N Nelson Graves
44 days ago

An Exemplary Customer Service Experience

As a customer of, I recently encountered a hiccup when I ordered the wrong size shoe. However, the exceptional customer service provided by Allbirds truly exceeded my expectations. They swiftly exchanged the pair for a larger size, making the process hassle-free and efficient. Not only did Allbirds rectify my mistake promptly, but they did so with a level of professionalism and responsiveness that left a lasting impression on me. Their dedication to ensuring customer satisfaction is truly commendable and sets them apart from other brands. I am extremely grateful for the seamless exchange process and the outstanding service I received from Allbirds. This experience has solidified my loyalty to their brand, and I will undoubtedly continue to support them in the future.
O Orit
44 days ago

An Oasis of Organization: A Shopper’s Sanctuary at

As I navigated through the virtual aisles of, I was immediately struck by the impeccable arrangement of the online shop. Every section seemed meticulously curated, making my shopping experience a breeze. The user-friendly interface allowed me to seamlessly browse through the products, and I was pleasantly surprised by the variety and quality of items available. What truly set apart was the exceptional customer service. The seller I interacted with was not only friendly but also incredibly helpful. Their product knowledge and willingness to assist me in finding exactly what I was looking for made my shopping experience truly memorable. In the end, I not only found what I wanted but also left with a sense of satisfaction and gratitude for the outstanding service I received. is not just a place to shop; it is a sanctuary for shoppers, where organization, friendliness, and efficiency converge to create a truly delightful experience. I cannot recommend it enough to anyone in search of a stress-free and enjoyable shopping journey.
B breana cannon
44 days ago

Walking on Clouds: My Allbirds Love Story

After stumbling upon Allbirds and hearing raving reviews, I decided to invest in a pair of their iconic Tree Runners. The moment they arrived, I was smitten with the sleek design and eco-friendly materials. Every step felt like walking on clouds, and I couldn't be happier. However, after a few weeks of daily wear, I noticed a peculiar issue - a prominent hole and stretched fabric around the big toe area. It was disheartening to see my beloved shoes showing signs of wear so soon. Despite my disappointment, I reached out to Allbirds customer service hoping for a solution. Unfortunately, I learned that the 30-day refund policy had lapsed, leaving me in a tight spot. Although this hiccup marred my initial Allbirds experience, I must applaud their comfort and style. If only they could address this common durability concern, Allbirds would truly be the perfect footwear companion for every occasion.
D Dirk S.
45 days ago

Walking on Clouds: A Stellar Allbirds Experience

After stumbling upon, I have to say, they truly have exceeded my expectations. The moment I slipped my feet into their shoes, I felt like I was walking on clouds. The design is not only aesthetically pleasing but also incredibly functional, providing me with the utmost comfort throughout the day. And let's talk about quality - top-notch! These shoes have stood the test of time, proving to be durable and long-lasting. I no longer have to worry about my footwear wearing out after a few months. What truly sets apart is their exceptional service. From the seamless shopping experience to the prompt delivery, I was impressed every step of the way. Their team goes above and beyond to ensure customer satisfaction, making me feel valued and appreciated. Thank you,, for not only delivering a fantastic product but also providing a shopping experience that is nothing short of exceptional. I am a customer for life!
K Kevin
47 days ago

Unmatched Comfort and Style – A Must-Have Investment!

When I stumbled upon, I discovered a hidden gem in the form of their excellent shoes. From the moment I slipped into a pair, I was enveloped in a luxurious comfort that I had never experienced before. The quality of the shoes exceeded my expectations - each step was cushioned by a softness that felt like walking on clouds. Not only were they comfortable, but they also provided the perfect support for my feet, ensuring that I could go about my day without any discomfort or pain. Although the price initially gave me pause, I can confidently say that these shoes are worth every penny. The investment is not just in a pair of shoes, but in your overall well-being and happiness. The unmatched comfort and style that Allbirds offers make it a must-have for anyone who values both quality and fashion. I am already planning my next purchase, eager to add another pair of these exceptional shoes to my collection. Thank you, Allbirds, for redefining what it means to walk in comfort and style!
T Theresa
47 days ago

From Customer Service to Comfort: My Love for Allbirds

When I stumbled upon Allbirds, I never imagined I would find myself gushing over a shoe brand. But let me tell you, I think I fell a bit in love with their exceptional customer service, embodied by Aaron. Not only did he help me find the perfect pair of shoes, but he also made the entire experience delightful. Beyond the outstanding service, the comfort of their shoes is simply unparalleled. I have never felt so light and supported while walking. Every step feels like a dream, thanks to the innovative design and materials used by Allbirds. My journey with Allbirds has been nothing short of a love affair - from the moment I contacted Aaron for assistance to the blissful sensation of wearing their shoes every day. If you're looking for a brand that not only delivers top-notch products but also cares deeply about its customers, Allbirds is the answer. Trust me, you might just fall a bit in love too.
E Elena Miroglio
47 days ago

Unmatched Comfort, Style, and Service: A Heartfelt Testimonial

When it comes to footwear, I am extremely particular about comfort and style. That's why when I discovered Allbirds from, I was instantly hooked. The comfort of their shoes is unmatched, providing a feeling like walking on clouds all day long. But what truly sets Allbirds apart is their impeccable attention to detail when it comes to design – each pair exudes elegance and sophistication that effortlessly elevates any outfit. Beyond their exceptional products, I have to commend Allbirds on their top-notch service. Ordering from their website is a breeze, and their delivery is not only fast but also efficient. It's refreshing to experience such seamless transactions with a brand that truly cares about its customers. In conclusion, if you're in the market for shoes that blend comfort and style seamlessly while enjoying unparalleled service, look no further than Allbirds. I can't recommend them enough – they have truly set the bar high in the footwear industry.
C C. B.
47 days ago

Elevating Comfort and Style: My Allbirds Experience

Embracing comfort has always been a top priority for me, and with Allbirds from, this experience reached new heights. The moment I slipped into these shoes, I was enveloped in a world of blissful ease. Their design exudes a charming simplicity that effortlessly merges with my style, especially in the sleek black and blue options that speak to my preferences. Beyond their aesthetic appeal, the practical aspects of ordering and receiving my Allbirds were seamless. The process was not only convenient but surprisingly swift, ensuring that I could start enjoying my new shoes in no time. What truly set Allbirds apart was their commitment to sustainability – the eco-friendly packaging without plastic resonated with my values, making this purchase even more meaningful. Overall, my Allbirds experience was a delightful journey that combined superior comfort, style, and eco-conscious practices. If you're looking for footwear that goes beyond just looks, I highly recommend Allbirds – they've truly raised the bar for comfort and sustainability in the industry.
49 days ago

Delighted with Comfort, Frustrated with Miscommunication

Reflecting on my recent purchase from, I am genuinely thrilled with the comfort and quality of my new shoes. The design and feel exceeded my expectations, providing the support I was looking for in my daily routine. However, my overall experience was tainted by a sense of disappointment due to a miscommunication regarding the delivery process. While I appreciate the convenience of relay points, I value transparency and clarity in the ordering process. The initial impression that the shoes would be delivered directly to me created a sense of anticipation, only to later discover that the delivery would go through a different channel. This unexpected change left me feeling slightly frustrated, as I prefer having all relevant information upfront to set appropriate expectations. Despite this minor setback, my satisfaction with the product itself remains unwavering. The comfort and durability of the shoes have certainly won me over, and I look forward to enjoying them for a long time to come.
N Nikita M
50 days ago

Exceptional Service and Remarkable Products

I cannot recommend enough! From the moment I landed on their website, I was greeted with an array of remarkable products. The ease of navigation made my shopping experience a breeze. The customer service team went above and beyond to assist me in finding the perfect fit. Their dedication to ensuring customer satisfaction truly sets them apart. The products themselves are nothing short of amazing - the quality exceeded my expectations. I am beyond thrilled with my purchase and will definitely be a returning customer. Thank you,, for your exceptional service and remarkable products!
D Dan Coughlin
54 days ago

Unbeatable Comfort and Quality with Allbirds

I can't help but sing praises for Allbirds' unrivaled comfort and quality, as I eagerly add my second pair to my collection. After experiencing some wear and tear on my first pair, I was hesitant but decided to give Allbirds another chance. The salesperson recommended a larger size, and I couldn't be happier with the fit. However, after less than 50 wears, I noticed the same issue developing. Eager to provide constructive feedback, I reached out to customer service, attaching clear pictures of both pairs. Unfortunately, my attempts initially yielded no response. Even after reaching out again, I found myself disappointed with the lack of acknowledgment from the customer service team. Despite this setback, I must emphasize that the unparalleled comfiness and durability of Allbirds' shoes are truly a class apart. The merino wool material is incredibly soft, and the overall craftsmanship is impeccable. The eco-friendly approach to manufacturing is also a huge plus for me. While my recent customer service experience left much to be desired, it doesn't overshadow the sheer performance and comfort of Allbirds' shoes. I believe in offering fair criticism, but I won't let it dim the shine of a product that has genuinely won me over. In the end, Allbirds may have stumbled in the customer service department, but the shoes themselves remain an absolute delight for my feet. As I ponder my next shoe purchase, I can't help but acknowledge that Allbirds' unparalleled comfort and quality speak for themselves.
A Andy Perkins
55 days ago

Outstanding Product, but Disappointing Delivery Experience

I recently ordered a pair of shoes from as a special present, and I must say that the product itself is outstanding. However, the delivery experience left much to be desired. Despite paying for next day delivery, I found myself endlessly frustrated with the courier service. I diligently followed up with the courier, DPD, every day, only to be met with constant excuses and unhelpful updates. The situation reached a point where the delivery person would simply photograph a lamppost near my house and claim there was no one available to receive the package. I went above and beyond by providing detailed location information and contact details through the DPD app, but nothing seemed to make a difference. The most disappointing part was the lack of proactive assistance from Allbirds in addressing the delivery issues. It felt like my concerns fell on deaf ears, and the overall customer care left much to be desired. After spending countless hours on the phone trying to resolve the situation, I had no choice but to request a refund. While I am thoroughly impressed with the quality of the product itself, the delivery fiasco has left me apprehensive about ordering from Allbirds in the future. I hope they take the necessary steps to address these issues and provide a more seamless delivery experience for their customers.

Introduction is an online retailer specializing in sustainable footwear. With a focus on comfort, style, and environmental responsibility, Allbirds aims to provide customers with high-quality shoes made from natural materials. Since its launch in 2016, the brand has gained popularity for its innovative approach to shoe design and commitment to sustainable practices.

Pros and Cons

  • Pros:
    • Environmentally-friendly materials: Allbirds uses sustainable materials like merino wool and tree fiber to create their shoes, reducing their carbon footprint.
    • Comfortable and stylish: Customers rave about the comfort and style of Allbirds shoes, making them suitable for various activities and occasions.
    • Easy to clean: The shoes are machine-washable, making maintenance a breeze.
  • Cons:
    • Limited product range: Allbirds primarily focuses on casual footwear, so options for formal or specialized shoes are limited.
    • Relatively high price point: Compared to other footwear brands, Allbirds shoes may be considered slightly more expensive.

User Experience offers a user-friendly website that makes browsing and purchasing a seamless experience. The layout is clean and easy to navigate, allowing customers to quickly find the shoes they're looking for. The product pages provide detailed descriptions, sizing information, and customer reviews to help users make informed decisions. Overall, the user experience on is commendable.

Pricing and Value for Money

Allbirds shoes are priced in the mid-to-high range, reflecting the brand's commitment to using sustainable materials. While some customers may find the price point slightly higher than other brands, the durability and quality of the shoes justify the investment. Allbirds places great emphasis on value for money by providing customers with comfortable, long-lasting shoes that align with their sustainability goals.


While is a reputable brand, there are alternative options available in the market. Brands like Veja and Rothy's also focus on sustainable and stylish footwear. However, each brand has its unique design aesthetic and material choices, so customers should explore their options to find the brand that aligns with their preferences.

Customer Service prides itself on excellent customer service. The website provides a comprehensive FAQ section to address common queries and concerns. Additionally, customers can reach out to the responsive customer support team via email or phone for personalized assistance. Allbirds strives to ensure customer satisfaction through prompt and helpful service.

Product Quality and Selection

Allbirds shoes are known for their exceptional quality. The brand uses premium materials and innovative craftsmanship techniques to create durable and comfortable footwear. Allbirds offers a limited selection of shoe styles, focusing primarily on casual shoes. While this may be limiting for customers seeking specific footwear types, the available options are well-made and cater to everyday needs.

Website Usability is designed with a user-friendly interface that enhances the shopping experience. The website is responsive and compatible with various devices, allowing customers to browse from their preferred platforms. The clear navigation menu and search bar make finding products effortless. Allbirds' commitment to usability ensures a seamless and enjoyable online shopping experience.

Returns and Exchanges

Allbirds provides customers with a hassle-free return and exchange policy. If customers are not satisfied with their purchase, they can easily initiate a return request within a specified timeframe. The brand offers refunds or exchanges, making it convenient for customers to find the perfect fit.

Promotions and Discounts

Allbirds occasionally offers promotions and discounts on their website. Customers can keep an eye on the "Sale" section or subscribe to the newsletter to stay informed about the latest deals. While Allbirds may not frequently have discounted items, their focus on quality and sustainability compensates for the lack of regular promotions.


Allbirds has earned a solid reputation as a sustainable and ethical footwear brand. Their commitment to using eco-friendly materials and reducing their carbon footprint resonates well with environmentally conscious consumers. The brand has received positive reviews from both customers and industry experts, further solidifying its reputation as a trusted choice for sustainable footwear.

Payment Options accepts various payment methods, including major credit cards and PayPal. The website ensures secure transactions, protecting customers' financial information. The availability of multiple payment options adds convenience and flexibility for customers during checkout.

Loyalty Programs

At present, Allbirds does not offer a specific loyalty program. However, the brand occasionally provides exclusive discounts or offers to their newsletter subscribers. Customers can join the newsletter to stay informed about special promotions and new releases.

Customer Reviews features customer reviews and ratings on product pages, allowing potential buyers to gain insights from previous customers. The reviews are helpful in understanding the fit, comfort, and overall satisfaction levels of Allbirds shoes. The transparency of customer reviews promotes trust and influences purchase decisions.

Community Involvement

Allbirds actively participates in community involvement initiatives. The brand maintains partnerships with various organizations focused on sustainability and environmental conservation. Allbirds' commitment to giving back to the community and supporting organizations aligns with their core values, enhancing their reputation as a socially responsible brand.

Shipping and Costs offers free standard shipping for orders within the United Kingdom. They also provide express shipping options for customers who require faster delivery. The brand aims to dispatch orders promptly, ensuring timely delivery. However, customers should note any potential customs fees or import taxes that may apply to international orders.

In conclusion, stands out as a reputable online retailer specializing in sustainable footwear. With a focus on comfort, style, and environmental responsibility, the brand provides customers with high-quality shoes made from natural materials. While the pricing may be considered slightly higher compared to other brands, the durability, style, and sustainable practices of Allbirds make them a worthwhile investment. The user-friendly website, responsive customer service, and emphasis on transparency further contribute to a positive customer experience. Allbirds' commitment to sustainability and community involvement solidifies their reputation as a trusted and socially responsible choice for footwear.