Reviewer Name: Bob
Review Submission Date: 2023-01-11
Review Title: HORRIBLE Customer Service
Review Description: I own 7 pair and will never buy from these clowns again. Allen Edmonds does NOT stand behind their shoes. My $400 McCallisters were defective after 3 months. AE made me ship them to corporate, wait 8 weeks to tell me they were defective. Their excellent solution? Issue me a credit for less than I can replace the defective shoes. So if I want to replace them it will cost me another $80. Allen Edmonds is an absolute joke for customer service. Never again will I buy from these clowns.
Reviewer Name: Erguen Oezcan
Review Submission Date: 2022-12-17
Review Title: I wish I could put 0 stars
Review Description: I wish I could put 0 stars, stay away, far away from where it was in regards to quality and customer service.
Reviewer Name: Richard Brooks
Review Submission Date: 2022-10-24
Review Title: Regarding Strandmoc Oxford
Review Description: Regarding Strandmoc OxfordThe ordering and delivery went off without a hitch. The sizing was as expected. the only issue is that the description of the shoe indocated it was leather lined but it is not leather lined. The only lining is in the heel. The rest of the shoe is just the back ot the outer leather. Seemed like a lot of money for an unlined shoe. Also I bought l these a few days before the sale and now I have overpaid by about $100. Next time I will wait for the sale.
Reviewer Name: H.O.Texasdude
Review Submission Date: 2022-10-16
Review Title: Satisfied customer
Review Description: I read a lot of negative reviews but my experience was the opposite. I ended up purchasing 6 pairs over the last few months and they are all excellent. I had one return due to fit and received credit back very promptly. I will purchase from them again
Reviewer Name: Douglas Reiter
Review Submission Date: 2022-09-30
Review Title: Long time AE customer
Review Description: Long time AE customer. Bought $120 of merchandise. Realized they had the wrong shipping address, changed it within an hour. Called customer service. They could care less. Offered no solution. Bye bye Allen Edmonds. There are many other places to go. HORRIBLE CUSTOMER SERVICE.
Reviewer Name: Kendra Ragan
Review Submission Date: 2022-08-11
Review Title: After only 4 months of wearing shoe has…
Review Description: After only 4 months of wearing shoe has developed a hole I the sole! Customer service unhelpful, unable to return, only willing to evaluate shoes?
Reviewer Name: Robert Fitzgerald
Review Submission Date: 2022-08-09
Review Title: I started buying Allen Edmonds shoes in…
Review Description: I started buying Allen Edmonds shoes in 1984 and purchased my last pair four years ago.Allen Edmond shoes years ago were the best crafted mens shoes you could buy and have slipped to the worst junked you could think of putting on your feet. They used to feel and look solid and fit so well the last few pair remined me of the cheap shoes my parents bought when I was a young boy. The only thing the same is the high prices. Do your self a favor look into Alden Shoes.
Reviewer Name: Jim Marsh
Review Submission Date: 2022-04-21
Review Title: I have been a customer for 20 years &…
Review Description: I have been a customer for 20 years & they really have gone in the basement & today I learned that they charged my account $873.50 & I haven't purchased anything from them in 2 months. Last purchase was a simple wallet that I received 2 of them 2 months after ordering & then I had to take extra steps to send back. They told today to contact my bank??? I am telling all my clients (500 a year+), friends & family do not use this company for any reason.
Reviewer Name: Harry Chest
Review Submission Date: 2022-01-08
Review Title: Had a question on internet sales
Review Description: Had a question on internet sales and phone line had me on hold with endless time limits. Nobody ever answered. Like there web page says call if you have questions to there non published rules. Only no answer so I emailed. Keep in mind shoes are $ 400 so not a corner shop. Again same story. Kinda wonder are they still in business?
Reviewer Name: russ ranke
Review Submission Date: 2022-01-08
Review Title: Ordered shoes online
Review Description: Ordered shoes online, came wrong size so returned via Fed Ex. for exchange. Told, no online exchange refund only. Ordered proper size and charged again. Asked when get refund for first pair? Was told 1-2 days. Emailed for returns refund. Was emailed back based on my question they repond ( 12-15) days. If you call company time for answer actualy increases,nobody answers. I emailed back would have my credit card freeze payment if they are unable to complete transaction.