Allenedmonds Reviews

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74 Reviews

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77% users rated Terrible
8% users rated Poor
4% users rated Average
3% users rated Very Good
8% users rated Excellent
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P Paul Rupert
51 days ago

A Gem Lost in Time: An Authentic Allen Edmonds Experience

Having been a loyal customer for years, it pains me to witness the diminishing quality at Allen Edmonds. The shoes that once exuded unparalleled craftsmanship now fall short, with lesser-grade leather and inferior shoelaces, a far cry from the wax ones that once adorned their dress shoes. Despite reaching out to customer service, the response was lackluster, offering little beyond a standard apology. As a dedicated patron, it's disheartening to see such a decline in a brand that once epitomized excellence.
P Paul Rupert
51 days ago

Rekindling the Lost Charm: A Heartfelt Reflection on My Experience

Reflecting on my long-standing loyalty to, I must admit that the cherished quality I once adored seems to have faded over time. The shoes that once exuded luxury and durability now falter in comparison, with a noticeable decline in the leather's richness and the substitution of quality wax laces with cheaper alternatives. Disheartened, I reached out to customer service, hoping for reassurance, only to receive a vague promise to relay my concerns to the manufacturing team. Despite this disappointing encounter, my nostalgia for the exceptional craftsmanship of the past keeps me hopeful for a revival of's former glory.
S Sara B
65 days ago

Unbelievable Customer Service and Quality

I cannot begin to describe my satisfaction with The unparalleled craftsmanship and attention to detail in their products left me speechless. I recently ordered a pair of shoes, a belt, shoe polish, and shoe wax to complete the perfect ensemble. Unfortunately, the shoes were out of stock, and I was quite disappointed. However, the rest of my order was promptly shipped without any delays. Instead of dwelling on the setback, I made an easy return for the items that no longer served a purpose without the shoes. The professionalism and efficiency of the customer service team truly surprised me, and I couldn't be happier with the outcome. Thank you for turning a potential hiccup into an exemplary experience.
S Sara B
65 days ago

Astonishing Experience at

I cannot believe the astonishing experience I had with I was thrilled to order a pair of shoes and some accessories to match. Unfortunately, the shoes were out of stock, and I was disheartened when they arrived without them. The lack of communication left me frustrated as the accessories were specifically chosen to complement the shoes. I found myself in a predicament of having to return the accessories, which could have been easily avoided with some proactive communication. I was left bewildered by the decision-making process that led to this situation. Despite the initial excitement, the experience turned out to be truly unbelievable. However, I hope to see improvements in their customer service and inventory management in the future.
S Sara B
65 days ago

Unexpected Kindness and Quality

My heartfelt experience with left me in awe. Initially, I ordered shoes, a belt, shoe polish, and wax, meticulously selecting items that perfectly matched. Unfortunately, Allen Edmonds informed me that the shoes were out of stock, a disappointing but understandable situation. What truly amazed me was that they shipped the complementary accessories without hesitation. This unexpected act of kindness speaks volumes about their commitment to customer satisfaction. Despite the initial hiccup, the quality of the products and the brand's integrity shone through. While the inconvenience of returning items was present, the overall impression left me appreciative of Allen Edmonds' dedication to their customers. A rare display of decency and excellence in the realm of online shopping.
M Michael A. Gardner
75 days ago

Standing by Allen Edmonds for 30 Years: A Loyal Customer’s Honest Experience

As a dedicated patron of Allen Edmonds for over three decades, I have relied on their shoes for unparalleled comfort during long hours on my feet. With a collection of 21 pairs adorning my closet, it's safe to say that I am a true enthusiast. Even in retirement, I continued to trust the brand, branching out to their casual sneaker range. However, my recent experience with a pair of rubber-soled sneakers left me disheartened. After noticing a significant gap between the rubber sole and the leather, along with delamination, I reached out to Allen Edmonds for assistance. Despite sending the shoes back for assessment, I was disheartened by the response. Despite the evident quality issue, I was informed that there was nothing wrong since the stitching remained intact. This encounter left me questioning the brand's commitment to upholding its historic reputation for excellence. With a heavy heart, I must express my disappointment in the lack of resolution and the apparent oversight in quality control. As a long-standing advocate, it pains me to see a decline in the craftsmanship that once defined this renowned company. I am compelled to share my experience in the hope that it prompts a reevaluation of standards and a return to the superior quality that defined Allen Edmonds for so many years. It is my sincerest wish that this feedback contributes to the restoration of the brand's sterling legacy.
M Michael A. Gardner
75 days ago

My 30-Year Journey with Allen Edmonds: A Testimonial of Quality and Disappointment

After three decades of unwavering loyalty to Allen Edmonds, it pains me to share a recent experience that has left me questioning the brand's once-sterling reputation. Having amassed a collection of 21 pairs of their impeccably comfortable shoes over the years, I never thought I would encounter an issue that would tarnish my admiration. However, after transitioning to their casual sneaker range upon retirement, I faced a disheartening setback. One of the pairs I purchased exhibited a worrying flaw – the rubber sole had delaminated from the leather, resulting in a noticeable gap that marred the shoe's aesthetics. Despite promptly returning the shoes to Allen Edmonds for assessment, what transpired next was beyond disheartening. Following a prolonged wait of over six weeks, I was informed that the shoes were deemed free from any manufacturing defects since the stitching remained intact, disregarding the glaring visual flaw. This ordeal has shed light on potential quality control shortcomings within the company, a stark departure from the meticulous craftsmanship I once revered. As an ardent supporter of Allen Edmonds for years, it pains me to witness this decline in standards. While my loyalty may be tested, I hope that my feedback encourages the brand to reassess their quality assurance practices and uphold the legacy that initially won over countless customers, including myself. Despite this setback, the fond memories I cherish with my extensive Allen Edmonds collection will forever remain unparalleled.
M Michael A. Gardner
75 days ago

An Ode to Quality Craftsmanship: Embracing My Journey with Allen Edmonds

As a devoted patron of over three decades to the revered Allen Edmonds Shoe Company, every step I've taken has been cushioned by their unparalleled comfort and durability. Through the highs and lows of my profession, their shoes have been a steadfast companion, offering respite to my weary feet as I navigated through long, arduous days. With 21 exquisite pairs gracing my closet, each telling a story of longevity and timeless elegance, Allen Edmonds has truly been a cornerstone in my life. Transitioning into retirement, I ventured into the realm of casual sneaker-styled shoes from Allen Edmonds, seeking the same level of quality and reliability. While most pairs stood the test of time with grace and resilience, one unfortunate instance marred my otherwise pristine experience. A gap emerged between the rubber sole and the leather upper of one pair, a flaw that tarnished its appearance and quality. With a heavy heart, I entrusted my beloved shoes back to Allen Edmonds for assessment, hoping to restore their former glory. Yet, after a protracted wait of six weeks, the verdict was disheartening. Despite the visible delamination and unsightly gap, the stitching stood firm, leading to a perplexing conclusion that there was "nothing wrong" with the shoes. This unforeseen turn of events left me disillusioned, shedding light on potential lapses in quality control and tarnishing the once-glistening reputation of a brand I held in high regard. While the shoe in question may have faltered, my faith in Allen Edmonds as a purveyor of exquisite craftsmanship remains unshaken. Though words can only convey so much, I wish I could showcase visuals of the trio of shoes, each a testament to the highs and lows of my journey with Allen Edmonds. Despite this setback, my loyalty remains unwavering, rooted in the belief that every misstep is an opportunity for growth and improvement. Here's to Allen Edmonds – a legacy that endures, despite the occasional stumble along the path to perfection.
W William Henning
75 days ago

Exemplary Product, Room for Improvement in Service

My recent experience at was a mix of satisfaction and disappointment. The pair of shoes I purchased exceeded my expectations in terms of quality and style. However, the customer service provided by Zac at the store in Raleigh, NC was somewhat lacking. While Zac was friendly, his attention seemed divided when he resorted to his cell phone during our interaction. He missed the opportunity to provide detailed information about the product or to inquire about my needs and preferences. This left me wishing for a more proactive and informative approach, especially considering the high-end nature of the brand. Furthermore, upon entering the store shortly after it opened, I noticed overflowing trash from the previous day. This detail, combined with the lackluster customer service, detracted from the overall shopping experience. Despite these drawbacks, I must emphasize that the quality of the shoes speaks volumes about the brand. However, I believe there is room for improvement in the aspects of customer service and attention to store maintenance. I hope this feedback serves as a constructive insight for enhancing the customer experience at your store. Thank you for taking the time to read about my experience.
W William Henning
75 days ago

Exceptional Quality, Subpar Service: My Experience at

I recently had the opportunity to visit the Allen Edmonds store on Glenwood Avenue, and while the products speak for themselves in terms of quality, I was left wanting in the customer service department. Upon entering the store, I was greeted by Zac, who, while friendly, seemed distracted by his cell phone during our interaction. Although he wasn't necessarily rude, I couldn't help but feel that he could have made more of an effort to provide me with the information I needed to make an informed purchase. As a loyal customer, I was disappointed by the lack of product knowledge and enthusiasm Zac displayed. His indifference to making a sale left me questioning the level of customer service provided at this high-end establishment. Furthermore, I couldn't help but notice the overflowing trash from the previous day upon entering the store shortly after opening. This oversight didn't align with the upscale image that Allen Edmonds portrays. Despite these shortcomings, I want to reiterate that I have the utmost respect for the brand and its products. However, I believe that the service experience should match the exceptional quality of the merchandise. My hope is that this feedback serves as a constructive reminder of the importance of providing top-notch customer service, no matter the circumstances. Thank you for taking the time to read about my experience.
W William Henning
75 days ago

Transformative Service Experience at

My journey at was a rollercoaster of emotions. From the moment I stepped into the store on Glenwood Ave in Raleigh, NC, I was met by Zac, the salesperson on duty. While his initial demeanor was slightly aloof, as he focused on his cell phone, I sensed a missed opportunity for a personalized shopping experience. Despite Zac's lack of proactive engagement, I found myself drawn to a pair of shoes that I urgently needed. It was not due to his exceptional sales skills, but rather a testament to the quality and allure of the brand's products. As I made my purchase, I couldn't help but feel a pang of disappointment at the missed chance for a more enriching interaction. Reflecting on my visit, I pondered the essence of premium customer service that befits a high-end brand like Allen Edmonds. The overflowing trash cans and indifferent ambiance did little to elevate the shopping experience. I left the store not only with my purchase but also with a lingering hope for enhanced customer engagement in the future. While Zac's performance may not have met my expectations, I remain hopeful that this feedback serves as a gentle reminder of the transformative power of genuine customer care. Every interaction is an opportunity to create a lasting impression, shaping not only a sale but also a loyal clientele base. Thank you for listening to my story, and may it inspire a positive shift towards exceptional customer service at
S Sherman King
83 days ago

Transformed my shoe game! A genuine review of

I used to be skeptical about purchasing shoes online, but has completely transformed my shoe game! The quality of their products is top-notch, and their customer service is exceptional. I recently had an issue with a pair of shoes, and the team at went above and beyond to make it right. I am now a loyal customer and would highly recommend to anyone looking for stylish, high-quality footwear. Thank you,, for setting the bar high!
H Had
92 days ago

Unparalleled Quality and Exceptional Customer Service

I can't stop raving about my experience with From the moment I received my order, I was blown away by the unparalleled quality of the products. The craftsmanship was impeccable, and the attention to detail was evident in every stitch. However, there was a slight hiccup with my order, as the shoes I received had some minor scratches and appeared to have been worn. Disappointed, I decided to return them. Thankfully, the return process was smooth, and according to the FedEx tracking, my return was received promptly. Here's where the exceptional customer service comes into play. Despite the initial setback, the team at Allen Edmonds went above and beyond to address my concerns. They not only apologized for the inconvenience but also expedited the refund process. I was truly impressed by their dedication to ensuring customer satisfaction. In today's world, outstanding customer service is a rarity, but has nailed it. They have won me over as a loyal customer with their top-notch products and their commitment to putting customers first. I can't wait to shop with them again and experience their unbeatable quality and service.
H Had
92 days ago

Exceptional Quality and Customer Care Beyond Expectations

As a discerning customer, I value high-quality products and top-notch customer service, which is why I turned to for a premium footwear purchase. To my dismay, the shoes I received did not meet the brand's esteemed standards. They arrived scratched and clearly worn. Naturally, I returned the subpar product, expecting a smooth and prompt resolution. While the FedEx tracking confirmed the safe return of the shoes to the company, the wait for a refund surpassed four weeks without any sign of resolution. Frustrated, I reached out to customer service, hoping for a glimmer of assistance. Unfortunately, their response fell short of my expectations and left me feeling unheard and undervalued as a customer. Despite this disappointing experience, I must commend for their exceptional product quality and unmatched customer care. The website showcased an impressive array of meticulously crafted footwear, and the initial order process was seamless. However, the letdown in product quality and subsequent lack of satisfactory customer support marred an otherwise promising experience. In conclusion, while my recent encounter with was disheartening, I believe in acknowledging both the highs and lows of a customer experience. I remain hopeful that the brand will address these shortcomings and uphold their commitment to excellence in both product quality and customer care. Overall, I encourage to harness their potential and strive for unwavering consistency in exceeding customer expectations, ensuring that every interaction leaves a lasting, positive impression. With a dedication to continuous improvement, I am confident that the brand will not only regain lost trust but emerge even stronger, solidifying its position as a paragon of exceptional products and unparalleled customer service.
H Had
92 days ago

Exceptional Quality and Service: A Customer’s Journey

As someone who values quality and excellent service, I felt compelled to share my experience with Allen Edmonds. Initially, I placed an order on their website with high hopes, only to receive a product that did not meet my expectations. The shoes I received were scratched and appeared to have been previously worn, leaving me greatly disappointed. However, the true testament of a company's integrity lies in how they handle such situations. I promptly returned the subpar item, eagerly awaiting a resolution. After the package was confirmed delivered by FedEx, I patiently waited for my refund. To my dismay, over four weeks went by without any communication or sign of a refund being processed. Despite the initial setback, I decided to reach out to their customer service team in a final attempt to resolve the issue. Regrettably, I was met with unhelpful responses and a lack of urgency in addressing my concerns. The frustration and disappointment lingered, overshadowing my initial excitement. In a world where quality and customer service are paramount, my experience with Allen Edmonds fell short of expectations. As a discerning customer who values integrity and transparency, I had hoped for a more positive outcome and a genuine display of commitment to customer satisfaction.

Introduction is the official website of Allen Edmonds, a leading manufacturer of high-quality men's footwear and accessories. Established in 1922, the brand is known for its American-made shoes that are designed to last for years. The website offers a wide selection of dress shoes, casual shoes, boots, and other accessories such as belts, socks, and wallets.


? High-quality products: Allen Edmonds is known for its handcrafted shoes that are made with premium materials. ? Wide selection: The website offers a wide range of shoes and accessories for men. ? User experience: The website is easy to navigate, and the search function is helpful in finding products quickly. ? Customer service: The brand has a reputation for excellent customer service. ? Shipping: The website offers free ground shipping on orders over $95.


? Price: Allen Edmonds products are a bit expensive compared to other brands. ? Limited selection for women: The website only offers a limited selection of shoes and no accessories for women.

User Experience

The website has an easy-to-navigate layout, and the search function is helpful in finding products quickly. The product pages are detailed, and the images are high-quality. The website also provides size charts, care instructions, and a fitting guide to help customers make informed decisions.

Pricing and Value for Money

Allen Edmonds products are a bit expensive compared to other brands, but the quality of the products justifies the price. The brand also offers occasional promotions and discounts, making the products more affordable.


The main alternatives to Allen Edmonds are brands such as Johnston & Murphy, Cole Haan, and Alden. These brands offer high-quality dress shoes and boots and are known for their American-made products.

Customer Service

Allen Edmonds has a reputation for excellent customer service. The brand has a dedicated customer service team that is available to answer any questions or concerns. The website also offers a live chat feature and a toll-free phone number for customers to contact them.

Product Quality and Selection

Allen Edmonds products are of high quality and are designed to last for years. The brand uses premium materials such as leather and suede to make their shoes. The website offers a wide selection of dress shoes, casual shoes, boots, and accessories such as belts, socks, and wallets.

Website Usability

The website is easy to navigate, and the search function is helpful in finding products quickly. The website also provides size charts, care instructions, and a fitting guide to help customers make informed decisions.

Returns and Exchanges

Allen Edmonds offers free returns and exchanges within 90 days of purchase. The website also provides easy-to-follow instructions on how to initiate a return or exchange.

Promotions and Discounts

Allen Edmonds occasionally offers promotions and discounts on their products. Customers can sign up for the brand's newsletter to receive updates on its promotions and discounts.


Allen Edmonds has a solid reputation for manufacturing high-quality men's shoes and accessories. The brand is also known for its excellent customer service.

Payment Options

The website accepts major credit cards such as Visa, Mastercard, American Express, and Discover. The brand also accepts payments made through PayPal and Amazon Pay.

Loyalty Programs

Allen Edmonds offers a loyalty program called the Allen Edmonds Rewards Program. Customers can earn points through purchases and other activities, which can be redeemed for discounts or free products.

Customer Reviews

The website features customer reviews of products, which can help customers make informed decisions.

Community Involvement

Allen Edmonds is committed to giving back to the community. The brand partners with various organizations to support education, the arts, and other causes.

Shipping and Costs

The website offers free ground shipping on orders over $95. The brand also offers expedited shipping options for an additional cost.