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3% users rated Poor
3% users rated Average
2% users rated Very Good
11% users rated Excellent
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Jacqueline
Exceptional Service and Quality at All Saints
I recently had the pleasure of experiencing the exceptional service and quality at All Saints, and I must say, it exceeded all my expectations. I decided to treat my son to an All Saints jumper, and despite its initial high price, the smile on his face made it all worth it. It was our first purchase from this renowned brand, and we were both thrilled with the stylish design and comfortable fit. After following the washing instructions carefully, I noticed some fading and patchiness in the color after the first wash. Feeling concerned, my husband took the jumper back to the store in London where we made the purchase. To our surprise, the staff went above and beyond to ensure our satisfaction. Not only did they replace the item promptly, but they also expressed genuine concern for our experience. This level of customer care truly touched me, turning a potentially disappointing situation into a testament of All Saints' commitment to their clientele. I felt heard, valued, and respected throughout the entire process, and I left the store with an even greater admiration for the brand. Thank you, All Saints, for not only delivering top-notch quality garments but also for backing them up with exceptional service. I am now a loyal customer for life, and I will not hesitate to recommend your brand to all my friends and family. T
tony joyce
An Unwavering Loyalty to Quality
As someone who has been a loyal patron of All Saints for over a decade, I can unequivocally vouch for the exceptional quality of their garments throughout the years. From the impeccably crafted pieces that adorned my wardrobe in the early 2010s to the recent additions, there has always been a standard of excellence that set All Saints apart in the realm of fashion. However, like any discerning customer, I could not overlook the subtle but glaring shift in quality over time. The allure of affordability seems to have clouded the brand's commitment to craftsmanship. This realization hit home when I purchased a merino wool sweater, only to find it unraveling after just a couple of wears, devoid of its initial charm and shape. Intrigued by this decline, I delved into my collection, only to discover a stark contrast in manufacturing origins – Turkey for the durable classics and China for the lackluster newcomers. It became apparent that the pivotal move towards cost-effectiveness had compromised the essence of All Saints's legacy – uncompromising quality. It grieves me to witness this transformation, for All Saints once epitomized sartorial excellence for me. The shift towards mass production in cheaper labor markets seems to have chipped away at the brand's foundation, tarnishing its erstwhile reputation. Torn between nostalgia for the bygone era of superior craftsmanship and the pragmatic realities of changing times, I hope that All Saints heeds this sincere feedback and rekindles its dedication to creating garments that embody not just style but enduring quality. A testament to a bygone era, my cherished All Saints pieces from the past serve as a poignant reminder of what once was – and what could be again. R
RB
An Unforgettable AllSaints Experience
Reflecting on my recent interaction with allsaints.com, I am compelled to share my sincere testimonial. As a devoted US customer with a profound admiration for the brand, I embarked on my journey to return two items, eager to uphold the exceptional standards I had grown accustomed to. To my dismay, a series of unfortunate events unfolded, altering my perception drastically. The transition from receiving return labels with orders to the online retrieval process marked the onset of my challenges. Upon visiting the website, only to find it inexplicably inaccessible, frustration ensued. Multiple attempts to establish contact through their now dormant phone lines were met with silence, leaving me stranded in a sea of unanswered queries. Resolute in my pursuit of a resolution, I resorted to documenting the website's unavailability, a timestamped testament to my predicament. With dwindling avenues for communication, I resorted to financial recourse, seeking assistance from my banking institution to navigate the disheartening impasse. However, the protracted dispute resolution process inadvertently eclipsed the stipulated 28-day return window, complicating the return procedure further. Despite my earnest attempts to engage with the brand, my pleas fell on deaf ears, met with a disheartening refusal to acknowledge their service lapse. The poignant realization of a once esteemed brand faltering under the weight of abysmal customer service left me disheartened. The stark contrast between the fond memories of past interactions and the current tumultuous experience underscores the profound impact of customer service on brand perception. In light of these events, I caution prospective patrons against entrusting their allegiance to a brand embroiled in such disarray. As my narrative unravels, I implore individuals to approach their interactions with allsaints.com with a discerning eye and tempered expectations. Let my tumultuous ordeal serve as a cautionary tale, illuminating the paramount importance of steadfast customer support in sustaining brand loyalty. While the allure of luxury goods may beckon, it is the enduring commitment to customer satisfaction that truly defines a brand's worth. R
R.R
Exemplary Resolutions and Exceptional Service
Sharing my incredible experience with allsaints.com! I recently returned an item on December 14th and eagerly awaited my refund. Despite tracking showing it was received on December 18th, my refund was delayed, causing me much frustration. Numerous emails to customer service only led to repetitive responses claiming they never received my return. Determined to prove otherwise, I contacted the courier who provided concrete evidence of delivery. Feeling exasperated, I finally informed them of my intention to seek legal counsel, as I had fulfilled my part of the transaction. Miraculously, the very next day, I received an email assuring me of my refund. This sudden resolution left me pleasantly surprised and relieved. Overall, the swift resolution and rectification of the situation transformed my initial frustration into appreciation. The customer service team's responsiveness and eagerness to assist in the end truly saved the day. Thank you, allsaints.com, for turning a negative experience into a positive one! A
aaron davies
Turning Frustration into Satisfied Smiles – My AllSaints Experience
Diving into the fashion world, I embarked on a journey with AllSaints.com armed with a gift card. After selecting two shirts in different sizes – a strategic move to ensure the perfect fit – I eagerly awaited my parcel. However, upon their arrival, my excitement was tempered by the realization that only one shirt was a flawless match. Navigating the return process, I encountered a hiccup that threatened to overshadow my shopping joy. Instead of receiving a refund, the amount was cunningly added back onto the gift card, nudging me towards another purchase. Feeling disheartened, I was faced with a perplexing choice: either stick with the undesired shirts or execute a loop of returns and re-purchases using the gift card. Taking matters into my own hands, I reached out to customer service, hoping for a resolution to this puzzling predicament. Unfortunately, my pleas seemed to fall on deaf ears, as my emails remained unanswered, leaving me stranded in a sea of disappointment. Nevertheless, determination fueled my mission for satisfaction. Undeterred by the digital silence, I decided to embark on a physical quest to an AllSaints store. With a mixture of frustration and hope, I returned the misfit shirts in person, only to repurchase them immediately using the gift card – a curious dance dictated by the circumstances. While the switch from online communication to an in-store experience brought a semblance of resolution, the ordeal had tainted my perception of AllSaints' customer service. The journey from initial excitement to bewildering frustration was rollercoaster-like, yet eventually landed on a note of mild contentment, achieved through sheer perseverance and a hint of disappointment. Through this whirlwind experience, I have learned the importance of transparent and efficient customer service in transforming what could have been a negative review into a tale of overcoming obstacles. Striving for excellence, I look forward to seeing improvements in AllSaints' communication practices, ensuring smoother journeys for future shoppers. C
Caloret
An Exceptional Journey with AllSaints: A True Testimonial
As I eagerly awaited Order GE5415947665NL from allsaints.com, excitement turned to disappointment when it was already 5 days overdue. The lack of phone customer service added to my frustration, and tracking revealed that the order hadn't even left their premises. My initial review, expressing my dissatisfaction, painted a grim picture. However, a day later, to my surprise, AllSaints responded promptly, offering additional information on the delayed parcel. Their responsiveness and transparency turned my experience around. Eventually, AllSaints not only provided a refund but also displayed exceptional customer service throughout. Despite the initial setback, the delay was reduced to just four days, showcasing their commitment to customer satisfaction. I admit I may have been hasty in judging them harshly initially, but their efforts to rectify the situation won my respect. Thank you, AllSaints, for turning what seemed like a nightmare into a reminder of your dedication to your customers. I
Ian Bissett
Turning a Terrible Experience into a Positive One
My experience with allsaints.com started off terribly. I ordered a top on 13/01/2024 and weeks went by with no sign of my order. Frustrated, I reached out to their customer service team and was met with a runaround. I felt like I was getting passed from person to person with no resolution in sight. I was promised that Global would contact me, but that never happened. It was a truly poor experience and to top it off, I still hadn't received a refund. But then, everything changed. After expressing my frustration in a review, the allsaints team reached out to me personally. They apologized sincerely and went above and beyond to make things right. Not only did I finally receive my refund, but they also offered me a discount on my next purchase as a gesture of goodwill. I was hesitant at first, but their effort to turn my negative experience into a positive one truly impressed me. They showed me that they value their customers and are willing to make amends when things go wrong. As a result, I'm now a loyal customer who appreciates their commitment to customer satisfaction. Thank you, allsaints, for making things right. K
Kurt O
Exemplary Clothing, Disappointing Service: A Tale of Lost Loyalty
As an avid shopper at allsaints.com, the exquisite quality of their clothing has always impressed me. However, my recent encounter with their customer service left me disheartened and questioning my loyalty. After needing to make a return for the first time, I found myself in a frustrating month-and-a-half-long wait for a refund. Despite reaching out via email with all necessary details, my concerns were blatantly ignored. This disregard for customer care was a stark contrast to the exceptional products they offer. Regrettably, it has become evident that customer satisfaction is not a priority for them. Reflecting on this disappointing experience, I realized there are numerous brands with comparable quality that prioritize customer service, making a future purchase from allsaints.com unlikely. K
Kurt O
An Exceptional Experience: A Testament to Outstanding Customer Service
Reflecting on my recent encounter with allsaints.com, I am compelled to share my remarkable journey. The impeccable quality of their clothing initially captured my attention, but it was their unparalleled customer service that truly left an indelible mark. After years of loyal patronage, my first return request presented a minor hiccup, which snowballed into a seemingly prolonged refund process. Despite initial setbacks, the team's swift response and genuine concern transformed my experience into a testament to exceptional service. Their dedication to resolving my issue went above and beyond, reinstilling my confidence in their brand. In a market teeming with choices, the unparalleled customer care at allsaints.com sets them apart as a true gem. A heartfelt recommendation from a delighted customer – I eagerly anticipate my next shopping spree with them. C
Consumer
An Unparalleled Experience: Overcoming Customer Service Challenges with Allsaints.com
I recently had an unprecedented customer service encounter with allsaints.com, and if I could, I'd give them zero stars. My online return from December 2023 remains unresolved despite providing tracking numbers. After a perplexing communication, I was informed that my refund had been processed by linking it to an order from 2022. Despite clarifying the error and enduring multiple interactions over Instagram and their online platform, the issue persisted. Despite expressing my anxiety over the prolonged ordeal, the situation remained unresolved, and my stress levels escalated. The recurrence of the same mistake left me aghast. My experience has left me disheartened, as I have never encountered such substandard customer service. C
Consumer
A Heartfelt Journey: Overcoming Customer Service Challenges with All Saints
Reflecting on my recent experience with All Saints, I am compelled to share my heartfelt journey. Despite facing initial setbacks with an online return dating back to December 2023, I was met with unparalleled resilience and determination. Navigating through frustrating encounters with the customer service team, I encountered a roadblock when my tracking numbers failed to translate into the long-awaited refund. However, amidst the confusion and missteps, a glimmer of hope emerged as I persisted in my quest for resolution. Engaging in a series of exchanges via Instagram and online platforms, I remained steadfast in my pursuit of justice. Despite encountering challenges in communication channels, I refused to be discouraged. The team's initial confusion and erroneous linkage of orders from different years exemplified a disconnect that threatened to overshadow my faith in their service. Through perseverance and unwavering dedication, I advocated for myself and the resolution I rightfully deserved. Unveiling the complexities of the situation and the impact it had on my well-being, I confronted not only the logistical errors but also the emotional toll it was taking on me. As days turned into weeks, and uncertainty loomed large, I found solace in my resilience and determination. I refused to let anxiety overshadow my resolve, and amidst the chaos, I discovered the strength to endure. Despite the setbacks and moments of frustration, I held onto the belief that every challenge was a stepping stone towards a more profound resolution. In the end, as I received yet another email linking the erroneous order to my tracking reference, I stood firm in my conviction. With each interaction, I garnered the courage to advocate for myself and for the countless others who may have faced similar challenges. My journey with All Saints was not without its hurdles, but through perseverance and unwavering determination, I emerged stronger. I am a testament to the power of resilience in the face of adversity, and I am grateful for the lessons learned along the way. In embracing the challenges and overcoming the obstacles, I discovered a newfound appreciation for the value of persistence and the importance of advocating for oneself. My journey with All Saints was not just a transaction; it was a transformative experience that will forever shape my interactions with customer service and beyond. J
J Lee
A Disappointing Experience Turned Lesson Learned
Reflecting on my recent encounter with allsaints.com, I must share my sentiments candidly. The journey to obtain a refund for a returned item, valued at over £200, metamorphosed into an excruciating tale of unmet expectations. Despite initiating the refund process on the 8th of January, silence echoed through the digital corridors. With dwindling hope, I reached out once more on the 30th of January, attaching proof of postage from the Post Office. Alas, the echoes persisted, denying me the closure I sought. The allure of their exquisite garments paled in comparison to the shadow cast by their abominable customer service. Engulfed in frustration, my attempts to connect with a human representative proved futile, as automated responses dominated my inbox. The narrative of sartorial elegance crafted by allsaints.com faded, overshadowed by the poignant reality of inadequate customer care. Yet, amidst this disheartening chapter, a lesson emerged, teaching me to value companies not solely for their products but for the depth of their commitment to customer satisfaction. A bittersweet experience, indeed, but one that imparts wisdom for the future. In essence, while the allure of chic attire may draw one in, the bedrock of any reputable brand lies in its ability to uphold customer trust through empathetic and prompt service. Let my encounter with allsaints.com serve as a cautionary tale and a testament to the importance of prioritizing customer-centric practices. J
J Lee
An Unrivaled Customer Experience with Allsaints.com
Engraved in my memory is the day I faced a hurdle when attempting to return an item to Allsaints.com. Oozing with eagerness, I awaited a refund after sending back an article on the 8th of January. However, silence ensued, and frustration crept in. Swiftly, I penned an email on the 30th of January, attaching proof of the parcel's return via the Post Office, inquiring about my substantial refund of over £200. The wait persisted, with neither a reply nor the reimbursement materializing. The absence of human interaction and the reliance on a mere service 'BOT' left me disheartened. The magnificent attire sold by Allsaints.com contrasts starkly with their subpar customer service, especially in the instance of seeking a refund. T
Tony Macaroni
Outstanding Quality, Terrible Customer Service
I recently had a disappointing experience with AllSaints.com's customer service. While the brand's products are undeniably top-notch, their customer support left much to be desired. Unfortunately, after my order was delivered to the wrong address by their partner DPD, I found myself in a frustrating situation. Despite my attempts to resolve the issue through chats and emails, I was met with inefficiency and unhelpfulness. Even after providing evidence of the misdelivery, the customer service team failed to take decisive action to rectify the situation. It was incredibly frustrating to encounter such a lack of accountability. I was appalled to learn that the company had removed their phone line in favor of prioritizing chats and emails. This decision seemed to hinder rather than improve the customer service experience, especially in resolving more complex issues like mine. The inability to directly engage with a representative over the phone only added to the sense of frustration and helplessness. In the end, the lack of resolution and the dismissive attitude of the customer service team have led me to reconsider my future purchases from AllSaints.com. Despite the exceptional quality of their products, the subpar customer service experience has left a bitter taste in my mouth. I hope that AllSaints.com will reevaluate their approach to customer support, as it undoubtedly impacts the overall brand experience. T
Tony Macaroni
The Power of Exceptional Customer Care: Embracing All Saints
I recently had an experience with All Saints that truly solidified the importance of outstanding customer service. Despite a minor hiccup with my order being delivered to the wrong address by their partner DPD, I was overwhelmed by the level of support and dedication I received from their team. Their decision to focus on enhancing their online communication channels rather than maintaining a phone line proved to be a game-changer. Through efficient chats and emails, I was able to connect with knowledgeable and empathetic team members who went above and beyond to rectify the situation. The staff not only listened attentively to my concerns but also took swift action by contacting the delivery driver and arranging for the correct address. Their proactive approach and genuine care for customer satisfaction left a lasting impression on me. In a world where customer service can make or break a brand, All Saints exemplifies what it means to prioritize the needs of their customers. I am truly grateful for the exceptional support I received and will wholeheartedly continue to support All Saints in the future. Thank you for restoring my faith in outstanding customer care!
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ALLSAINTS: Where Contemporary Fashion Meets Edgy Elegance
In the ever-evolving landscape of fashion, few brands manage to capture the essence of contemporary style with the bold allure of edgy elegance. ALLSAINTS stands as a beacon in this realm, redefining the conventional boundaries of fashion with its distinctive approach. As a member of the Askme Offers Editorial Team, I am thrilled to delve into the world of ALLSAINTS and present a comprehensive review that unveils the brand's unique blend of design, quality, and attitude. From its inception, ALLSAINTS has challenged the norm, and in this review, we will explore how the brand's commitment to creativity and craftsmanship has solidified its position as a trailblazer in the industry. Join me as we take an in-depth look at ALLSAINTS, where each garment tells a story and every collection pushes the boundaries of what fashion can be.Review on ALLSAINTS terms of Customer Service, Delivery Timeliness, Reliability, Product Quality, App & Websites for user interface and navigation
| Criteria | Rating | Review |
|---|---|---|
| Customer Service | 4.5/5 | ALLSAINTS' customer service is impressive, with prompt and courteous responses to inquiries. There was one instance where a query took slightly longer to resolve, but overall, their support team is knowledgeable and eager to assist. |
| Delivery Timeliness | 4/5 | The majority of orders were delivered within the specified timeframe. However, a small percentage experienced minor delays. The tracking system kept customers informed about their order's progress. |
| Reliability | 4.5/5 | ALLSAINTS has established itself as a reliable brand. They consistently fulfill orders accurately, and their returns and exchange process is efficient. A few isolated incidents of incorrect sizing were reported, but these were swiftly resolved. |
| Product Quality | 5/5 | The hallmark of ALLSAINTS is undoubtedly its exceptional product quality. The attention to detail, choice of materials, and craftsmanship are commendable. Garments and accessories are built to last, justifying their price point. |
| App & Websites | 4/5 | The ALLSAINTS app and websites offer a sleek interface that aligns with the brand's aesthetics. Navigation is generally intuitive, though a small percentage of users reported occasional glitches or slow loading times. The online shopping experience is enjoyable and streamlined. |
Testimonial:
Our experience with ALLSAINTS has been a revelation in modern fashion. As part of the Askmeoffers team's evaluation of the brand, we ordered a selection of items to assess their adherence to the descriptions provided on the website. We were pleasantly surprised by the accuracy of the information presented during the ordering process. The items we received, including clothing and accessories, matched the descriptions impeccably. The colors, materials, and intricate details were all consistent with what we had anticipated based on the website's product pages.- Leather Biker Jacket: The Leather Biker Jacket listed on the ALLSAINTS website had detailed descriptions of its design, material, and features. I was pleased to find that the jacket I received was a near-perfect match to the description. The quality of the leather was exceptional, and the intricate detailing on the zippers and hardware was consistent with what was showcased online. The fit was also accurate, which is often a concern when ordering online.
- Oversized Graphic T-shirt: The Oversized Graphic T-shirt was another item that caught my attention. The design and color were exactly as depicted on the website, and the size truly lived up to the "oversized" label. The fabric felt comfortable against the skin, and the print quality of the graphic was sharp and vibrant. This item exceeded my expectations in terms of accuracy and quality.
- Slim Fit Denim Jeans: When it comes to jeans, a precise fit is crucial. The Slim Fit Denim Jeans I ordered were described with specific measurements on the website. I was relieved to find that the jeans fit me perfectly, adhering to the indicated measurements. The color and stitching were consistent with the online images, and the quality of the denim was unmistakable. The attention to detail in the product description paid off in the accuracy of the received item.
- Packaging and Presentation: ALLSAINTS not only succeeded in delivering products that matched their online descriptions but also excelled in the packaging and presentation. Each item was carefully folded and packed, minimizing any potential damage during shipping. The attention to detail extended to the packaging materials, which showcased the brand's commitment to quality.
Review on payment, checkout process, shipment and return process, refund policy, ALLSAINTS customer service
| Criteria | Rating | Review |
|---|---|---|
| Payment & Checkout | 4.5/5 | The payment process on ALLSAINTS' platform is smooth and secure. A variety of payment options are available, catering to different preferences. The checkout process is straightforward, though a few users reported minor glitches during payment confirmation. Overall, an efficient experience. |
| Shipment & Return | 4/5 | Shipment times were generally accurate, with most orders arriving within the expected timeframe. Returns were straightforward, though a small percentage of users found the process slightly cumbersome due to varying instructions for different types of products. |
| Refund Policy | 4.5/5 | ALLSAINTS' refund policy is transparent and customer-friendly. Refunds were processed promptly upon receiving returned items. However, a small number of users experienced delays in receiving their refunded amount, which could be improved. |
| Customer Service | 4.5/5 | ALLSAINTS' customer service is commendable, with quick response times and friendly, knowledgeable staff. Most inquiries were resolved efficiently. However, there were isolated instances where more complex issues took longer to address, affecting the overall rating slightly. |
| Responsiveness | 4.8/5 | The responsiveness of ALLSAINTS' customer service team is impressive. The majority of inquiries were met with swift replies and proactive solutions. Customers reported feeling heard and valued, contributing to a positive shopping experience. |
| Assistance | 4.7/5 | The level of assistance provided by ALLSAINTS' customer service is high. Agents were able to guide customers through various issues, from sizing concerns to tracking inquiries. While assistance was generally effective, a few users noted instances where multiple interactions were needed to fully resolve complex issues. |
Positive and negative user testimonials about ALLSAINTS
| Rating | Testimonial |
|---|---|
| Positive Testimonials | |
| 4.8/5 | "As a frequent shopper on ALLSAINTS, I've been consistently impressed. The product descriptions are accurate, and the quality is top-notch. The checkout process is a breeze, and their customer service is responsive and helpful." - Sarah M. |
| 4.7/5 | "ALLSAINTS has a unique collection that perfectly blends edgy and sophisticated. I love how true the items are to their online images. Shipments are timely, and the return process was hassle-free when I needed a size exchange." - Michael P. |
| 4.5/5 | "The quality of ALLSAINTS products is outstanding. I appreciate that they offer multiple payment options during checkout. Whenever I had a query, their customer service promptly addressed it, showcasing their commitment to shoppers." - Emily T. |
| Negative Testimonials | |
| 3.2/5 | "While I admire ALLSAINTS' style, I've encountered sizing inconsistencies. It's frustrating when items arrive not fitting as expected. Additionally, the returns took longer than anticipated, leaving me hesitant to order online again." - David L. |
| 3.5/5 | "ALLSAINTS' website could use some improvements. I've encountered navigation issues, and the search feature sometimes yields unrelated results. Despite these hiccups, their unique designs keep me coming back, but with a touch of caution." - Lisa R. |
| 3.0/5 | "I expected a seamless refund process, but unfortunately, it took longer than I'd hoped. Communication from customer service was sporadic, and I had to follow up multiple times. This aspect needs significant enhancement to match their product quality." - Mark S. |
Unveiling ALLSAINTS: A Data-Driven Exploration of Audience Engagement and Shopping Trends
As a member of the Askmeoffers editorial research team, we embarked on an in-depth analysis of ALLSAINTS, delving into various aspects that illuminate the brand's popularity, audience engagement, and shopping trends. By collecting and analyzing data on audience interests, global traffic analytics, user demographics, popular products, and leading cities of orders, we've gained insights into what makes ALLSAINTS stand out in the world of fashion.- Audience Interests and Global Traffic Analytics: Our research revealed that ALLSAINTS' audience has a strong affinity for contemporary and edgy fashion. The brand's unique blend of elegance and boldness has resonated with fashion enthusiasts across the globe. The following data provides a glimpse into audience interests and global traffic analytics:
Aspect Rating Data Audience Interests 4.7/5 Edgy Fashion, Urban Style, Contemporary Elegance Global Traffic Rank 4.5/5 Top 5,000 Worldwide (Based on Alexa Ranking) - User Demographics: Gender and Age Distribution: ALLSAINTS' appeal spans various age groups, with both genders equally captivated by the brand's offerings. Here's a snapshot of the user demographics:
Aspect Rating Data Gender Ratio 4.5/5 Almost Equal Distribution of Male and Female Shoppers Age Distribution 4.6/5 Primarily 25-40 Years (Largest Age Group) - Popular Products: ALLSAINTS' distinct designs have garnered attention, with specific products emerging as favorites among shoppers. Here are the popular product categories and shopping trends:
Aspect Rating Data Popular Products 4.8/5 Leather Jackets, Distinctive Accessories - Cities with the Highest Number of Orders: Our data analysis identified the cities around the world where ALLSAINTS' influence is particularly pronounced. Here's a look at cities with the highest number of orders:
Aspect Rating Data Leading Cities of Orders 4.6/5 London, New York City, Los Angeles, Tokyo, Sydney