Review Description: Still waiting for my delivery - 12 days later. Monkeys in “Customer Service” keep telling me they’re investigating it and that can take up to 10 days, which has now passed. They’re still coming up with no solution. Beyond ridiculous - I couldn’t think of how to create a worse CX if I tried. Whoever runs the CS department, please fire them immediately and employ someone who finished school with an ounce of common sense. Ridiculous.

Review Description: I bought a t shirt and after three washes I cannot wear at all, a big damage after three washes.

Review Description: Inattentive customer service!I called in light of an issue with my courier delivery, and the conversation turned out to be me listening to the issues that the customer service representative had personally experienced with them! How is that bringing solution to mine I wonder! And at the end when I asked specific question IN LIGHT my delivery they hung up the phone! Is that the way All Saints as a brand is training their employees?! To be disrespectful and insulting?!

Review Description: Outstanding service. Clothing arrived quickly and packaged beautifully, the items were excellent quality. One item was too small but the free return label was provided in the box and a refund given as soon as it was registered as posted. Highly recommend

Review Description: Returns worked well for me - no hassle at all. Would have give 5 starts but the sizing is inconsistent. Good quality tho

Review Description: I exchanged something today at All Saints Bath and was helped by an amazing lady called Kelly. She found everything for me and couldn’t have been more helpful. Thank you. John O’Connor

Review Description: Purchased an item, 6 hours later I received an email to say the item was out of stock, please wait 5-10 working days for refund to be processed. So the consequence of me buying an item from them is that I must wait up to 2 weeks to get my money back. Terrible.

Review Description: Paid for next day delivery and had an email to say that I won’t get my delivery next day. I emailed in, no one will apparently respond for 2 days….shocking…when you need to talk to someone no one is available. I’m am a life long All Saints customer, but that has now ended. I will be returning everything I have just bought.Update: why aren’t you making this easier for me the customer? Why do I have to send email when you have my details????

Review Description: Awful customer service. I contacted them for a faulty item purchased in a concession (Harrods) and even is their item they didn't want to assist. If you go to the store they are always really helpful, but the head office customer service is like talking to a wall.

Review Description: I've always had wonderful experiences with All Saints. I love their designs and have been a customer for years. A few months ago, I had an issue with the zippers on my new boots, and despite the warranty time being over by a few weeks, their Amsterdam store manager was super helpful and understanding and exchanged the boots for new ones. Their customer service replied within hours and a solution was found in a day. All their clothes are beautiful and well-made, I have items from their lines I've worn for years and they still look like new.