Users Voice for Aloyoga

79% users rated Terrible
9% users rated Poor
1% users rated Average
4% users rated Very Good
7% users rated Excellent
Pie Chart Review Representation for Aloyoga
Aloyoga Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 15 Mar 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1 5 2 5 1.5
Dec 2022 1.3 5 5 5 2.2 5
Jan 2023 5 1.5 2 5 5 5
Feb 2023 1.4 5 1 1.8 1.3 1.5
Mar 2023 1.6 5 5 5 1.2 5
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Detailed Aloyoga Review by

Introduction

Aloyoga.com is an online retailer that sells high-quality yoga wear and accessories. The website aims to provide a one-stop shop for yogis who are looking for stylish and comfortable clothing that can accommodate various movements and poses. The company believes that the right yoga attire can enhance the practice while promoting sustainability and mindful living.

Pros and Cons

Pros:
  • Wide selection of yoga wear for both men and women
  • Sustainable materials used in the production of the clothing
  • Easy-to-use website
  • Free shipping on orders over $100
  • Generous return policy
Cons:
  • Higher priced items compared to other yoga wear brands
  • Limited selection of plus-size clothing
  • Occasional stock shortages

User Experience

The website provides an easy-to-navigate interface, with clear sections divided by product type, size, and color. It also includes tabs that explain the company's values, sustainability efforts, and collaborations with other brands. Customers can sign up for an account to save their personal information and preferences, making future purchases quicker and more convenient.

Pricing and Value for Money

Aloyoga.com offers more expensive items than some of its competitors; however, the high quality of the materials and design of the clothing justifies the price point. The company also provides sales and promotions regularly, offering customers discounts off their purchases. The sustainability aspect of the products also complements the price point, as customers are investing in longer-lasting items that are produced with environmentally-friendly methods.

Alternatives

There are other brands that offer similar yoga clothing and accessories, such as Lululemon, Athleta, and Manduka. However, Aloyoga.com differentiates itself from its competitors by providing a specific focus on sustainability and partnering with other sustainable brands to sell their products.

Customer Service

Aloyoga.com has a responsive and helpful customer service team that can assist customers with inquiries about orders, returns, and exchanges. The company also provides a live chat option and an email address for customer support.

Product Quality and Selection

Aloyoga.com's selection of products is broad and includes yoga wear, accessories, and lifestyle items. The clothing is made from sustainable materials such as recycled polyester and organic cotton, and the production process involves using eco-friendly practices. The quality of the products is high, with attention to detail and comfortable fits.

Website Usability

The website is user-friendly and well-organized. Customers can easily find what they are looking for with the clear navigation bar and search bar function. The product pages are detailed with multiple pictures of each product and customer reviews, allowing customers to make informed decisions.

Returns and Exchanges

Aloyoga.com has a generous and hassle-free return policy that allows customers to return items within 30 days of receiving them for a full refund or exchange. The company also covers the cost of return shipping, making the process convenient for customers.

Promotions and Discounts

Aloyoga.com frequently provides sales and promotions, offering discounts off the regular price of items. Customers can also sign up for the company's email newsletter to receive updates on upcoming promotions.

Reputation

Aloyoga.com is well-regarded in the yoga community for its commitment to sustainability and quality. The company has been featured in various publications, including Forbes and Yoga Journal, and has received positive reviews from customers.

Payment Options

Aloyoga.com accepts various payment options, including major credit cards, PayPal, and Affirm. The latter allows customers to split their purchase into smaller payments over time.

Loyalty Programs

Aloyoga.com does not currently offer a loyalty program, although it does have a referral program that rewards customers for referring friends to the website.

Customer Reviews

Customers have generally positive reviews of Aloyoga.com, citing the high quality of the products, sustainable aspects, and ease of use of the website. Customers have also mentioned the occasional stock shortages and higher-priced items as areas of improvement.

Community Involvement

Aloyoga.com is involved in various charitable initiatives, including partnering with the Environmental Working Group and hosting a yoga benefit for the Breast Cancer Research Foundation.

Shipping and Costs

Aloyoga.com offers free shipping on orders over $100 within the US. The company also offers international shipping to select countries, with varying rates depending on the location. The shipping time ranges from 2-7 business days within the US and 7-21 business days for international orders.

Aloyoga Recent User Reviews

User Rating

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Reviewer Name: Vivien Safranek

Review Submission Date: 2023-01-31

Review Title: best quality products
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Review Description: have a pair of leggings since Qp+ years! and not a whole! cannot recommend them enough

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Reviewer Name: zeyneb e

Review Submission Date: 2023-01-28

Review Title: Terrible
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Review Description: I ordered some stuff from aloyoga.com and in the return policy it says just bring it any alo stores. In canada they do not accept it since its bought from online. And the returning an item cost by mail over 50$. I contacted with costumer service and ask for at least exchange the size in store and they told me that they can not do that. It is horrible returning policy and costumer service.

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Reviewer Name: Deborah Turk

Review Submission Date: 2023-01-28

Review Title: The store at the Dallas Northpark mall…
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Review Description: The store at the Dallas Northpark mall has some really pathetic people working there. I have never been treated so bad by a sales person in my life. I asked about a product since this was the first time shopping there and she proceeded to talk down to me and was so rude. There was something terribly wrong with this woman. She should not be working there. I will be calling the head manager to complain.

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Reviewer Name: Dennis Yeung

Review Submission Date: 2023-01-27

Review Title: Alo is a frustrating company to deal…
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Review Description: Alo is a frustrating company to deal with. Purchase Yoga mat it came damage, spend over two month with customer service for a replacement and still no resolution. Got tired of talking to incompetence people and order a new mat and returning the damage one. Submitted the return online, but they don't send you RMA number or return shipping label. How does this company operate with this much incompetence. They send these stupid automated "We're On It" follow up email like spam with every response, when they should just automate claims and returns.

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Reviewer Name: Gosia

Review Submission Date: 2023-01-27

Review Title: Horrible!
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Review Description: Horrible!I ordered lots of stuff spent thousands of dollars some stuff started falling apart within few weeks spent hours chatting to customer service and they kept lying. It’s out of stock. They don’t want to refund me or exchange it because they said they punt didn’t want me to return the item and then they’ll try to solve the issue which looking at previous reviews I know they won’t. Never had experience like that! Just buy Vuori or lululemon their customer service is wonderful plus clothing last!

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Reviewer Name: Angela Hernandez

Review Submission Date: 2023-01-26

Review Title: I returned three items but they only…
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Review Description: I returned three items but they only refunded me for two. I am out $298 plus tax. Spent 30 minutes chatting with a customer service rep and they don’t care. They are fraudulent! Horrible shady company.

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Reviewer Name: Kaytin Slater

Review Submission Date: 2023-01-18

Review Title: NEVER buy from ALO they are a scam
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Review Description: NEVER buy from ALO they are a scam. They over charge for poor quality products, plus falsely advertise on their site. They are horrible to work with and when I was sent not one but 2 faulty products back to back all they did was offer a 10% discount for the inconvenience. Honestly this company is a joke, LULULEMON is a million times better.

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Reviewer Name: Pamela M Nolan

Review Submission Date: 2023-01-08

Review Title: Purchased $283 worth of merchandise
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Review Description: Purchased $283 worth of merchandise. Received package with free complimentary tote and empty packaging that had been torn open for other items. This clearly indicates that Alo’s employees are stealing customer’s purchases.Do not buy Alo!

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Reviewer Name: Henrik

Review Submission Date: 2023-01-03

Review Title: Fraudulent withdrawal of funds - and no reimbursement
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Review Description: The company withdrew funds from my card for the full order, only send me part of the order and did not let me know that the remaining was not in stock. I had to reach out to them weeks later to find out that they did not have the item in stock and they would process a refund. It is now 4+ weeks since I place my order and they have still not reimbursed me for the item that I've paid for but never received. This company is fraudulent.

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Reviewer Name: Homeware Customer

Review Submission Date: 2023-01-02

Review Title: Fabric pilling after one wear
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Review Description: Fabric pilling after one wear. Not designed for exercise. I wore my Alo flared leggings for loungewear and even noticed pilling around the hip. Shame as the fit is great.Amelia top looses shape quickly and pills all over. Flimsy and looks cheap as s***.Unbelievable piece point of £100+ for the leggings and £70+ for the top.

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